005asp T24 Induction Business - Customer.pptx

T24 Customer

Chennai-ETA 16- May 2019

Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Learning Objectives  Importance of Customer record in T24  Features of Customer Module  Linkage to Static Tables  Different Types of Customers and creation of records  Mandatory and Optional Details  Enquiries

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Purpose of a Customer Record • Basic and Descriptive information of customer • Ideally one record should exist for each Customer • Can be created as soon as essential details are available • Additional details can be added any time • Should be opened first for any transactions with customer • Linked to all his transactions • Customer record, once created, remains for ever

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T24 Customer Customer

Information Non – financial details :  Address  Signature  Mandate  KYC (Know Your Customer)

Account Based Transaction

Contract Based Transaction

Current Account

Loan

Saving Account

Foreign Exchange

Services Nostro Account

Money Market

Securities

Customer wise position and profit can be derived from services rendered

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T24 Customer Business

Customer

Establish Customer record prior to any business activity for customer  Accounts and contracts linked to Customer

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Different Types of Customers

• Customer application is a core application which gives customer information • Customer wise position regarding services rendered; income earned and expenses incurred can be obtained

• Customer records are created and maintained for • Clients Eg. Private and Corporate • Agents Eg. Other Banks, Brokers • Counterparties Eg. Other Banks, Retail and Corporate

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Different Types of Customers • Bank can open Prospective Customer record • Minimum data required to be filled up • Mnemonic, Gender, Sector, Industry,…. • Prospect Customer may be allowed business activity with bank • Choice available in COMPANY table • If allowed, when business activity is initiated, prospect customer treated as active customer • Otherwise, customer type should be set as Active for initiating any activity

• Time frame for removing details of prospective customers definable in COMPANY Table • All these features available if CR module installed

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Static Tables Sector Dept.

Customer Status

Acct.

Officer Customer

Industry

Target

Country 12

T24 Customer INDUSTRY

Classification for Preferential charges, reports

CUSTOMER.STATUS

Occupation

SECTOR

Customer

Status

COUNTRY TARGET

Nationality

Residence

Marketing Strategy

DEPT.ACCT. OFFICER

Dealing Officer

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Mandatory Details • Id

• Unique and up to 10 digits • Customer Mnemonic • Alternate Id • Memory aid and unique • Can be used in place of Customer Id in any T24 application

• Short Name • Multilingual. Used for online enrichment • For a Chosen Sector, possible to default values for Industry, Target, Nationality, Residence, Account Officer and Customer Status • To be pre-defined suitably in CUSTOMER.DEFAULT

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Mandatory Details • Language • Language for correspondence

• Address Details • Address details for correspondence

• Used as default first print address • System maintains details in DE.ADDRESS • Possible to make mandatory through CUSTOMER.DEFAULT Table

Creating a Prospect Customer Menu Navigation

Use User Menu > Customer > Create Prospect

Workshop



Open a prospect customer record for yourself

Instructions  Choose suitable values for Sector, Target, Nationality, Residence and Industry  Input other details like address, Gender, and marital status  Commit the record

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Workshop

Solution - Creating a Prospect Customer

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Activating a Prospect Customer Menu Navigation

Use User > Customer > Activate Customer

Workshop



Activate the prospect customer record opened in the previous workshop

Instructions  Change Customer type from Prospect to Active  Commit and get the record authorized

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Workshop

Solution - Activating a Prospect Customer

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Creating a Corporate Customer Menu Navigation

Workshop

User Menu > Customer > Corporate Customer 

Create a Customer record for a Corporate - ABC International

Instructions  Choose suitable values for Sector, Target, Nationality, Residence and Industry

 Choose these options in the following fields  Customer Status as Corporate – Medium  Account Officer as 61  Input address  Commit and get the record authorised

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Workshop

Solution - Creating a Corporate Customer

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Creating a Customer Record Menu Navigation

User Menu > Customer > Individual Customer Workshop



Open a Customer record for yourself

Instructions  Choose Sector 1001 applicable for Individuals & validate  Change defaulted value in the following fields:  Account officer, Nationality and Residence as applicable to you  Input address details in the second section, accept override if any  Commit and get the record authorised

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Workshop

Solution - Creating a Customer Record

Post-it Values of Industry, Target, Customer Status, Nationality, Residence and Account officer are defaulted

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Workshop

Solution - Creating a Customer Record

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Optional Details

• Identification Documents • Legal Identification type, Identification number and details • More than one document can be recorded in the multi value field • Relationship details • Relation code and Relation customer. • System indicates Reverse relation • Possible to indicate multiple relationships • Role of Relation Customer • Authorised Signatory, Power of Attorney, etc • Data defined first in the application EB.ROLE 27

Optional Details • Relation delivery • Used to specify what delivery address to be used for linked customer • Customer Rating • Rating on the customer given by credit rating agencies

• Liability Customer • Group Lead to whom the credit and limits of members consolidated • Major information for CRM from Customer records include • Previous name, Dependents • Spoken language • Other nationality, Domicile details • Past time

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Optional Details • Financial Details • Useful for Client-Bank relationship for cross selling and campaign management • Personal data on employment details • T24 can provide Single Customer view of all these and more • Residential Details • Residential status and residence type can be recorded • Used as additional information on the customer • Communication Details • Types of communication like alerts, advice, campaign • Preferred method of contact like Branch, Internet banking, Email etc.

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Optional Details • Contact Details • Introducer name, Date of first contact, Secondary officer • KYC Details • Details on KYC norms like latest review dates and next review dates • AML Details • Details on AML should be entered • Other Details • Issue of Cheque, Tax Id

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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KYC • Before a customer record is opened, banks complete the KYC formalities • Customer Introduction Details • It is possible to link KYC Id to the customer record through enquiry

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Creating a KYC Menu Navigation

Use User Menu > Customer > KYC > Create KYC

Workshop

Instructions  Input suitable value for Relationship Name  Choose suitable values for Relationship Manager and Account Manager  Select other details like Relationship details as New customer  Select how introduced as Walk in customer  Commit the record

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Workshop

Solution - Creating a KYC

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Linking KYC Menu Navigation

Use User Menu > Customer > Individual Customer

Workshop



Retrieve the Customer record you created for yourself

Instructions  Input KYC Id created in the previous workshop in KYC tab

 Commit and get the record authorised

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Workshop

Solution

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Customer – Duplicate Checking EB.DUPLICATE.TYPE



Rules for checking whether a Customer record is likely to be a duplicate of another Customer record

 Id is alpha numeric. Can be designed to reflect nature of rules  Application for which duplicate check is intended should be indicated in APPLICATION Field

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Customer – Duplicate Checking  Field values that are to be

compared for determining whether the transaction is duplicate or not is indicated in

multi value Fields

 If Name and Post Code

are indicated, a transaction will be termed as duplicate, if only its name as well as Post code are the same as of another Customer record

 The Id of EB.DUPLICATE.TYPE should be attached to CUSTOMER.DEFAULT application for a given sector

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Customer – Merging Duplicates  Duplicate customer records can be merged in T24  Links the duplicate customer records together  New fields added to CUSTOMER application for merging and unmerging  Unmerged field used for unmerging customers  Below customer 111449 is merged with customer 111446

 Here we see how customer 111446 is updated by T24 Field ALT.CUS.ID in original customer updated automatically

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Creation of Customer Records • Should choose suitable Sector • Pre defined in ACCOUNT.CLASS application as BANK • Sector for Bank to be indicated • Customer with such sector alone will be regard as Bank in other applications • Validated in Nostro Account opening, Funds transfers for Banks • AGENCY record can then be created • Useful for Standard settlement instructions with this Bank • Useful for routing settlement instructions

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Customer 360 View Provides 360 degree view of customer in the form of customer position enquiry Credit Information Non Financial Information Stock Holdings

Account Balances

Note

Post-it

Arrangements

It is also possible for T24 to interface Customer information from other systems

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360 Degrees View of Customer • T24 currently provides 360 degree view of customer in the form of enquiry Customer Position • Details of all limits, collateral, loans, securities, etc of customer displayed.

• User of T24 may be running a combination of T24 modules and non-T24 systems for their products but maintain all their customer records in T24. • In such a scenario T24’s customer position should be showing a 360 degree view of customer with arrangement balances from both T24 and non-T24 modules. • Possible to drill down by means of an Enquiry using CUS.POS.ENQ.PARAM file.

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Agenda           

Learning Objectives Purpose and Importance of a Customer Record Different Types of Customers Static Tables Mandatory Details Optional Details KYC Duplicate checking of Customer Opening a Bank Customer Record Customer 360° View Enquiries

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Enquiries  Customer wise details Customer Details

 Further drill down to view Customer overview and customer details

 Details of Prospect Customer Prospect search

 Further drill down to view the record and to activate customer record

 Customer wise details Customer List

 Further drill down to view Customer details

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Enquiries

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Quiz 5) Is it mandatory to create KYC only after receiving all information from the Customer ?

1) Can we create a record for prospect customer even before entering into business with him?

2) Name one mandatory field in the CUSTOMER application?

4) Is it possible to do business with a Prospect customer in T24? 3) What is CUSTOMER.DEFA ULT? What is the ID for it? 49

What Did We Learn?  Features of Customer Module.

Conclusion

 Static Tables

 Creating Customer records  Enquiries

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Thank you for your time