Chapter 1
Why Plan?
Preparing Effective Business Plans Dr. Bruce Barringer Oklahoma State University Copyright © 2015 Pearson Education, Inc.
1-1
Chapter Learning Objectives 1.
Identify Reasons for Writing a Business Plan
2.
Discover Who Reads the Business Plan and What They are Looking For
3.
Review Guidelines for Writing a Business Plan
4.
Discuss Types of Business
5.
Determine Plan for the Text Book Copyright © 2015 Pearson Education, Inc.
1-2
Introduction Increased
Interest in Study of Entrepreneurship
2/3
of Colleges and Universities Offer Entrepreneurship Coursework
320
of 100,000 Adults Created Businesses in 2011
◦ Approximately 543,000 Businesses Each Month 54%
of Millennials (Age 18-34) Either Want to, or Have Already Created Businesses ◦ 63% African Americans ◦ 64% Latinos
Copyright © 2015 Pearson Education, Inc.
1-3
The Business Plan Written
Document That Carefully Explains Every Aspect of a New Business Venture
Dual
Purpose Document:
◦ Inside the Firm - Used to Develop a Road Map to Execute Strategies and Plans ◦ Outside the Firm - Plan Introduces Potential Investors and Other Stakeholders to the Business Opportunity Firm is Pursuing Last
Step in Comprehensive Process of Screening a Business Concept Copyright © 2015 Pearson Education, Inc.
1-4
Reasons for Writing a Business Plan Internal:
Forces Business Founders to Think Through Every Aspect of Their New Venture
External:
◦ Sells the Merits of New Venture to Outsiders
Prospective Investors Business Accelerators and/or Incubators Suppliers Potential Partners
◦ Increases Credibility of New Venture Win a Business Plan Competition
Copyright © 2015 Pearson Education, Inc.
1-5
Who Reads the Business Plan and What They are Looking For? Employees Company Vision Future Plans Develop Strong Team Reveal Potential Problems
External Stakeholders Realistic Plainly Explains Business Business is Viable Business Has Impressive Potential
Copyright © 2015 Pearson Education, Inc.
1-6
Guidelines for Writing a Business Plan Structure
and Style:
◦ Conventional Format; 25 to 35 Pages Long Content:
◦ Follow a Standard Format (Table 1-1) ◦ Review for Completeness, Spelling, and Grammar ◦ Avoid Red Flags (Table 1-2) Plan
vs. Personal Goals and Aspirations:
◦ Be Careful What You Wish For Elements
of Plan May Change Over Time:
◦ Ask Potential Customers for Feedback ◦ Corridor Principle – Which Pathway to Choose? ◦ Write Deliberate But Act Emergent Copyright © 2015 Pearson Education, Inc.
1-7
Business Plan Insight: Elevator Speech Description
Brief, Carefully Constructed Statement
One or Two Minutes Long
Outlines Merits of a Venture or Business Plan
Four Steps 1. Describe Opportunity or Problem 2. Describe How Product or Service Meets the Opportunity or Solves the Problem 3. Describe Your Qualifications 4. Describe your Market
Copyright © 2015 Pearson Education, Inc.
1-8
Red Flags Table 1-2
Founders Poorly
with None of Their Own Money at Risk
Cited Plan
Defining
the Market Size Too Broadly
Overly Aggressive Hiding
or Avoiding Weakness
Sloppiness Too
Financials
in Any Area
Long of a Plan Copyright © 2015 Pearson Education, Inc.
1-9
Content of the Business Plan Convince Reader the Opportunity is: Exciting, Feasible, Defensible and Within Capabilities of the Founders
Copyright © 2015 Pearson Education, Inc.
1-10
Measuring the Business Plan Against Your Personal Goals and Aspirations Meeting Venture Capitalists’ Expectations vs. Choice of Lifestyle
VCs Expect Fast Growth Providing 30 to 40% Annual Return on Investment for 4 to 7 Years
Requires Founder’s Total Commitment of Time and Attention
Must Share Ownership with VC Copyright © 2015 Pearson Education, Inc.
1-11
Recognizing that Elements of the Business Plan May Change Corridor Principle Once Entrepreneur Starts a Business, He or She Begins a Journey Down a Path Where Corridors Leading to New Venture Opportunities Become Apparent Copyright © 2015 Pearson Education, Inc.
1-12
Recognizing that Elements of the Business Plan May Change Be Alert Write
to New Ideas
Deliberate (But) Act Emergent
◦ Create a Deliberate Plan That is a Specific Blueprint to Follow ◦ Think Emergent With a Mindset That is Open to Change and Influenced by the Realities of the Marketplace
Copyright © 2015 Pearson Education, Inc.
1-13
Four Types of Business Table 1-3
Survival Lifestyle Managed
Growth
Aggressive
Our Focus
Growth
Copyright © 2015 Pearson Education, Inc.
1-14
Types of Business: Survival Provides Just Enough Money to Put Food on the Table and Pay Bills Examples:
◦ Handyman ◦ Lawn Service ◦ Part-Time Childcare
Copyright © 2015 Pearson Education, Inc.
1-15
Types of Business: Lifestyle Provides Owner the Opportunity to Pursue a Certain Lifestyle and Make a Living Examples:
◦ Clothing Boutique ◦ Personal Trainer
Copyright © 2015 Pearson Education, Inc.
1-16
Types of Business: Managed Growth Employs 10 or More People, May Have Several Outlets, and May be Introducing New Products or Services to the Market Examples:
◦ Multi-Unit Franchise ◦ Regional Restaurant Chain ◦ Web Retailer
Copyright © 2015 Pearson Education, Inc.
1-17
Types of Business: Aggressive Growth Bringing New Products and Services to the Market and Has Aggressive Growth Plans Examples:
◦ Computer Software ◦ Medical Equipment ◦ National Restaurant Chain
Copyright © 2015 Pearson Education, Inc.
1-18
The Plan for the Book Section
Process
One: Starting the
Section Two: What
to do Before the Business Plan is Written
Section Three:
Business Plan
Preparing a
Section
Four: Presenting the Business Plan Copyright © 2015 Pearson Education, Inc.
1-19
Section 1: Starting the Process Chapter 1: Why Plan?
Systematically Think Through Each Aspect of the New Venture
Focus on Structure, Style and Content
Introduce Business Plan to External Stakeholders
Business Plan Coincide With Personal Goals and Aspirations Copyright © 2015 Pearson Education, Inc.
1-20
Section 2: What to Do Before Plan is Written Chapter 2: Develop and Screen Ideas 1.
Identify a Business Idea
2.
Screen the Idea to Determine its Initial Feasibility
Chapter 3: Feasibility Analysis 3.
Conduct a Full Feasibility Analysis to Determine if Proceeding with a Business Plan is Warranted
4.
Write the Plan Copyright © 2015 Pearson Education, Inc.
1-21
From an Idea to a Business Plan
Copyright © 2015 Pearson Education, Inc.
1-22
Section 3: Preparing a Business Plan Chapter 4: Introductory Material Chapter 5: Industry Analysis Chapter 6: Market Analysis Chapter 7: Marketing Plan Chapter 8: Management Team & Company Structure Chapter 9: Operations Plan Chapter 10: Financial Projections Copyright © 2015 Pearson Education, Inc.
1-23
Section 4: Presenting the Business Plan
Chapter 11 ◦ Suggestions for Making Effective Presentations ◦ Using PowerPoint Slides Effectively ◦ Fielding Questions From an Audience Effectively
Copyright © 2015 Pearson Education, Inc.
1-24
Did You Learn? 1.
Identify Reasons for Writing a Business Plan
2.
Discover Who Reads the Business Plan and What They are Looking For
3.
Review Guidelines for Writing a Business Plan
4.
Discuss Types of Business
5.
Determine Plan for the Text Book Copyright © 2015 Pearson Education, Inc.
1-25
Copyright © 2015 Pearson Education, Inc.
1-26
Chapter 2
Developing and Screening Business Ideas
Copyright © 2015 Pearson Education, Inc.
2-27
Chapter Learning Objectives 1.
Identify 3 Most Common Sources of New Business Ideas
2.
Determine Techniques for Generating Ideas
3.
Conduct a First Screen Analysis
Copyright © 2015 Pearson Education, Inc.
2-28
Introduction Must
Have a Good Idea to Begin With to Avoid Failure ◦ Select Business Idea that Fills a Need, and ◦ Provides Unique Value to the Customer
Techniques
Exist to Explore Most Common Sources for Ideas ◦ Be Curious and Alert, and Follow Leads ◦ Subject Best Ideas to Scrutiny Before Judging
First
Screen Determines if Idea is Potentially Viable Copyright © 2015 Pearson Education, Inc.
2-29
Overview: Three Most Common Sources of Business Ideas 1.
Changing Environment Trends
2.
Unsolved Problems
3.
Gaps in the Marketplace
Copyright © 2015 Pearson Education, Inc.
2-30
Idea Source 1: Changing Environment Trends 1.
Economic Trends
2.
Social Trends
3.
Technological Advances
4.
Political and Regulatory Changes
Copyright © 2015 Pearson Education, Inc.
2-31
1. Economic Trends During
a Strong Economy Customers are More Willing to Purchase Discretionary Products and Services
Evaluate Who
has Money to Spend
Identify Areas
to Avoid
Copyright © 2015 Pearson Education, Inc.
2-32
2. Social Trends Impact
How People Live Their Lives and Products and Services They Need
Products
Often Do More to Satisfy a Social Need Than the Actual Need the Product Fills
Copyright © 2015 Pearson Education, Inc.
2-33
3. Technological Advances Ongoing
Source of New Ideas
Technologies
Used to Satisfy Basic or Changing Human Needs
Once
a Technology is Created, Products
Emerge to Advance It
Copyright © 2015 Pearson Education, Inc.
2-34
4. Political and Regulatory Changes New
Laws and Regulations Create Opportunities
Changes
in Regulations Motivate Entrepreneurs to Differentiate Themselves by Exceeding Regulations
Political
Change Encourages Emergence of New Ideas
Copyright © 2015 Pearson Education, Inc.
2-35
Idea Source 2: Unsolved Problems People Trying
to Solve a Problem End Up Starting
a Company Emerging
Environmental Trends Create Problems
Find
a Similar Problem That was Solved, and Then Apply That Solution to Your Problem
Copyright © 2015 Pearson Education, Inc.
2-36
Idea Source 3: Gaps in the Marketplace Large
Retailers Compete on Price, But Leave Gaps: ◦ Economies of Scale ◦ Target Mainstream Consumers
Take
Existing Product and Target New Market or Geographic Area ◦ Can’t Find Needed Product ◦ Geographic Location with Small Population Copyright © 2015 Pearson Education, Inc.
2-37
Techniques for Generating Ideas Recognize
Ideas Based on Casual Observation, Intuition, Serendipity, or Luck
Intentionally
Seek Ideas Through Three
Sources: ◦ Brainstorming ◦ Focus Groups ◦ Library and Internet Research
Copyright © 2015 Pearson Education, Inc.
2-38
Brainstorming Target
a Specific Topic
Group
Shares Ideas in Lively, Freewheeling Manner
No
Evaluation or Criticism Allowed
Copyright © 2015 Pearson Education, Inc.
2-39
Focus Group Gathering
of 5 to 10 People Selected Due to Their Knowledge of Issue
Used
as Follow-Up to Brainstorming to More Thoroughly Examine Idea
Conducted
by Moderator Who Keeps Everyone Focused on Topic
Copyright © 2015 Pearson Education, Inc.
2-40
Library and Internet Research Best Ideas Include Extensive Library and Internet Research Discuss Area
of Interest with Reference Librarian
◦ Trade Journals and Industry Reports Use
Search Engines and Alerts for Internet Research
Copyright © 2015 Pearson Education, Inc.
2-41
First Screen First
Pass for Quickly Assessing Merit
◦ Ideas Passing First Screen Move to Full Feasibility Analysis Parts:
1. 2. 3. 4. 5. 6.
Strength of the Idea Industry-Related Issues Market- and Customer-Related Issues Founder-Related Issues Financial Issues Overall Potential Copyright © 2015 Pearson Education, Inc.
2-42
First Screen Part 1: Strength of the Business Idea Idea Takes Advantage
of Trend, Solves a Problem, or Addresses Gap
Timeliness of Entry to Market
Adds Value
for Buyer
Customer is
Satisfied by Current Products
Product
Requires Consumers to Change Behavior Copyright © 2015 Pearson Education, Inc.
2-43
First Screen Part 2: Industry-Related Issues Industry
Issues Account for 8 to 30% of Variation in Firm Profitability
Number of Stage
Competitors
of Industry Life Cycle
Growth
Rate of Industry
Importance Industry
of Products
Operating Margins Copyright © 2015 Pearson Education, Inc.
2-44
First Screen Part 3: Market- and Customer-Related Issues Identification
of Target Market
◦ Place Within Larger Industry/Market Segment that Represents Narrower Group of Customers with Similar Interests Ability
to Create Barriers to Entry
Purchasing Ease
Power of Customers
of Promoting New Product
Growth
Potential of Target Market Copyright © 2015 Pearson Education, Inc.
2-45
Part Three, continued Barrier to Entry: Ability to Create Disincentives for Other Firms to Enter a Company’s Niche Market Economies Product
of Scale
Differentiation
Unique Access Intellectual
to Distribution Channels
Property
Copyright © 2015 Pearson Education, Inc.
2-46
First Screen Part 4: Founder-Related Issues Experience
in the Industry
Skills
Related to New Product
Social
& Professional Networks
Personal
Goals and Aspirations
Likelihood Team
Can Grow and Launch New
Venture
Copyright © 2015 Pearson Education, Inc.
2-47
First Screen Part 5: Financial Issues Initial
Capital Investment:
◦ Average Business Started for ~$10,000 from Owners’ Personal Savings Number of Time
Revenue Drivers
Needed to Break Even
Financial
Performance of Similar Firms
Funding
of Initial Product Development and/or Startup Expenses Copyright © 2015 Pearson Education, Inc.
2-48
First Screen: Overall Potential Analyze Potential of Each of the Parts Strength
of Idea Industry Issues Market and Customer Issues Founder Issues Financial Issues
Potential: High? Moderate? Low?
Copyright © 2015 Pearson Education, Inc.
2-49
Did You Learn? 1.
Identify 3 Most Common Sources of New Business Ideas
2.
Determine Techniques for Generating Ideas
3.
Conduct a First Screen Analysis
Copyright © 2015 Pearson Education, Inc.
2-50
Copyright © 2015 Pearson Education, Inc.
2-51
Chapter 3
Feasibility Analysis
Copyright © 2015 Pearson Education, Inc.
3-52
Chapter Learning Objectives 1.
Review Template for Completing a Feasibility Analysis
2.
Determine Product/Service Feasibility
3.
Research Industry/Target Market Feasibility
4.
Complete Organizational Feasibility
5.
Develop Financial Feasibility
Copyright © 2015 Pearson Education, Inc.
353
Feasibility Analysis Definition: Process of Determining if a Business Idea is Viable
Sequential Steps
Critically Assess Merits of Idea
Lays Foundation for a Well-Reasoned and Researched Business Plan
Copyright © 2015 Pearson Education, Inc.
3-54
Comprehensive Feasibility Analysis/Business Planning Process Step 1 Identify a business idea. Step 2 Favorable Step 3 Favorable Step 4 Screen (or test) the results/proceed Conduct a full results/proceed Prepare idea to determine feasibility a written its preliminary Unfavorable analysis Unfavorable business Feasibility. Results/stop or results/stop or plan reevaluate idea reevaluate idea
Figure 3-1
Step 5 Present the plan to investors and others
business
Copyright © 2015 Pearson Education, Inc.
3-55
Template for Completing a Feasibility Analysis See Table 3-1
Introduction Part1:
Product/Service
Part
2: Industry/Target Market
Part
3: Organizational
Part
4: Financial
Summary
Feasibility Analysis: • Not Feasible • Unsure • Feasible
and Conclusion
Copyright © 2015 Pearson Education, Inc.
3-56
Primary and Secondary Research Primary
Research
◦ Original Research Collected by Person Completing the Analysis ◦ Industry Experts ◦ Prospective Customers ◦ Surveys Secondary
research
◦ Probes Data Already Collected ◦ Internet and Library Sources ◦ Examples: Industry Studies, Census Data
Copyright © 2015 Pearson Education, Inc.
3-57
Step 1: Product/Service Feasibility Product Desirability Questions to Answer Through Research
Does it Make Sense? Is it Reasonable? Will Consumers Get Excited? Take Advantage of Environmental Trend, Solve a Problem, or Fill a Gap? Good Time to Introduce to the Market? Any Fatal Flaws in Basic Design or Concept?
Copyright © 2015 Pearson Education, Inc.
3-58
Concept Test Definition: Preliminary Written Description Shown to Industry Experts and Prospective Customers to Obtain Feedback Concept Statement Outline: ◦ ◦ ◦ ◦ ◦ ◦
Description of Product/Service Intended Target Market Benefits of Product/Service How Positioned vs. Competitors How it Will be Sold Management Team
Copyright © 2015 Pearson Education, Inc.
3-59
Step 1: Product/Service Feasibility Product/Service Demand Buying
Intentions Survey Attached to Concept Statement ◦ Example: How Likely Are You to Buy? ___Definitely Would Buy ___Probably Would Buy ___Might or Might Not Buy ___Probably Would Not Buy ___Definitely Would Not Buy
Copyright © 2015 Pearson Education, Inc.
3-60
Step 2: Industry/Target Market Feasibility Definitions Industry:
Group of Firms Producing Similar
Product ◦ Example: Shoes Target
Market: Limited Portion of Industry Which the Firm Wants to Attract ◦ Example: Children’s Shoes Must Research Both Industry and Market Copyright © 2015 Pearson Education, Inc.
3-61
Industry Attractiveness Choose
Industry That is:
◦ Large, Growing, Young, Fragmented, and Has Low Operating Margins ◦ Structurally Attractive: Low Barriers to Enter, so is Easy to Enter and Compete
◦ Favorable Environmental & Business Trends ◦ Importance of Product to Customers: No Good Substitutes Available in Other Industries Example: Very Few Substitutes for Prescription Drugs
Copyright © 2015 Pearson Education, Inc.
3-62
Target Market Attractiveness Target
is Group of Customers with Similar Needs
Start-Ups
Lack Resources to Participate in Larger
Markets Ideal Target
Market is:
◦ Large Enough for New Business to be Profitable ◦ Small Enough to Avoid Head-to-Head Competition with Industry Leaders
Copyright © 2015 Pearson Education, Inc.
3-63
Market Timeliness Window
of Opportunity is
◦ Determine if Timing is Right to Enter a Market Economics Trends
in the Industry
◦ Determine if Timing is Right to Enter an Industry
Copyright © 2015 Pearson Education, Inc.
3-64
Step 3: Organizational Feasibility Management
Prowess:
◦ Understand the Market ◦ Prior Entrepreneurial Experience ◦ Professional & Social Networks ◦ Creativity ◦ Experience and Education
Copyright © 2015 Pearson Education, Inc.
3-65
Organizational Feasibility, Continued Resource
Sufficiency:
◦ Location Availability ◦ Key Managers and Support Personnel ◦ Favorable Government Regulations ◦ Proximity to Similar Firms ◦ Intellectual Property
Copyright © 2015 Pearson Education, Inc.
3-66
Step 4: Financial Feasibility • Total Start-Up Cash Needed • Financial Performance of Similar Businesses • Overall Financial Attractiveness of the Proposed Venture
Copyright © 2015 Pearson Education, Inc.
3-67
Did You Learn? 1.
Review Template for Completing a Feasibility Analysis
2.
Determine Product/Service Feasibility
3.
Research Industry/Target Market Feasibility
4.
Complete Organizational Feasibility
5.
Develop Financial Feasibility
Copyright © 2015 Pearson Education, Inc.
3-68
Copyright © 2015 Pearson Education, Inc.
3-69
Chapter 4 Introductory Material Executive Summary and Description of the Business
Copyright © 2015 Pearson Education, Inc.
4-1
Chapter Learning Objectives 1.
Review Cover Page and Table of Contents
2.
Examine Executive Summary
3.
Identify Company Description
4.
Select the Name for a Business
Copyright © 2015 Pearson Education, Inc.
4-71
Introduction Description of Business Plan:
Written Document that Carefully Explains Every Aspect of a New Venture
25 to 35 Pages Long
Provided to Investor or Other Interested Party
Describes: ◦ Why Business is Starting ◦ How Business Will Make Money Copyright © 2015 Pearson Education, Inc.
4-72
Cover Page My Company, Inc. Business Plan March 2, 2015
Ms. Jan Okla
[email protected] 561-555-5611 123 Maple St. Page, GA 32899 myco.net
Information to Include: • Company Name • Street Address • E-mail Address • Phone Number(s) • Date • Contact Person • Website Address • Confidentiality
Confidentiality Statement Copyright © 2015 Pearson Education, Inc.
4-73
Table of Contents Follows Cover Page Main Sections Subsections Appendices
Copyright © 2015 Pearson Education, Inc.
4-74
Executive Summary Short
Overview of Entire Plan
◦ Goal is to Capture Reader’s Attention Provides Two
Everything Reader Needs to Know
Pages Maximum
Write
it Last, Not First
Content
Mimics Plan Format
Copyright © 2015 Pearson Education, Inc.
4-75
Overview of the Company Description Headings Company Mission
Statement
Products Current Legal
History
and Services
Status
Status and Ownership Copyright © 2015 Pearson Education, Inc.
4-76
Company History Brief
Explanation of Where Idea for Company Originated
Be
Interesting or Heartfelt
How
Business Meets Compelling Need
Copyright © 2015 Pearson Education, Inc.
4-77
Mission Statement Defines
why Company Exists and What it Aspires to
Become ◦ Acts as Financial and Moral Compass Articulate
Firm’s Mission or Purpose
Few Words
as Possible
◦ Google: “Don’t be Evil”
Copyright © 2015 Pearson Education, Inc.
4-78
Products and Services Explanation
of Product or Service:
◦ How Product/Service is Unique ◦ Positioning in Marketplace Relative to Rivals Report
Results of Feasibility Analysis
Explain
Proprietary Aspects and Protection of Intellectual Property
Copyright © 2015 Pearson Education, Inc.
4-79
Current Status Company Current Early
Development Milestones
Composition of Management Team
Customer Reactions
Company’s
Financial Status:
◦ How Firm Has Been Funded to Date ◦ Current Debt or Equity, and Future Intentions
Copyright © 2015 Pearson Education, Inc.
4-80
Legal Status and Ownership •
Owners of Business
•
Ownership Split
•
Founder’s Agreement Contents:
Legal Written Document Split of Equity Among Founders Founders’ Compensation Time Founders Have to Remain with Firm for Shares to be Vested Legal Form of Business (LLC or Corporation)
Copyright © 2015 Pearson Education, Inc.
4-81
Selecting a Name for the Business Facilitates How Business Brands and Differentiates Itself Customer-Driven ◦ Big and Tall Guys
Product-
or Service-Driven
◦ Whole Foods Market
Industry-Driven: ◦ General Motors
Personality-
or Image-Driven
◦ Ben & Jerry’s Homemade Copyright © 2015 Pearson Education, Inc.
4-82
Legal Issues in Choosing a Name Name
Must be Unique
Internet
Domain Name
Adapts Well
to Foreign
Cultures
Copyright © 2015 Pearson Education, Inc.
4-83
Did You Learn? 1.
Review Cover Page and Table of Contents
2.
Examine Executive Summary
3.
Identify Company Description
4.
Select the Name for a Business
Copyright © 2015 Pearson Education, Inc.
4-84
Copyright © 2015 Pearson Education, Inc.
4-85
Chapter 5
Industry Analysis
Copyright © 2015 Pearson Education, Inc.
5-1
Learning Objectives 1.
Discuss Industry Definition
2.
Research Industry Size, Growth Rate, and Sales Projections
3.
Define Industry Characteristics
4.
Identify Industry Trends
5.
Determine Long-Term Prospects
6.
Discuss How Industry Analysis Affects and is Affected by Other Sections of the Plan
Copyright © 2015 Pearson Education, Inc.
5-87
Introduction Definition: Industry is a Group of Firms Producing Similar Product or Service
• Industries Vary by: o
Size
o
Growth-Rate
o
Structure
o
Financial Characteristics
o
Attractiveness
Copyright © 2015 Pearson Education, Inc.
5-88
Target Market Definition: Limited Portion of Industry Firm Goes After or Appeals To Complete
Industry Analysis First
◦ Must Understand Industry Before Attempting to Identify Target Market
Copyright © 2015 Pearson Education, Inc.
5-89
Section 1: Industry Definition Provide
NAICS Code and Description:
◦ Two – Six Digit Hierarchical Classification Code System www.naics.com
Two
or Three Sentences
Define
a Narrow Scope of a Company’s Industry ◦ Example: Broad Scope - Shoe Industry Narrow Scope – Cowboy Boots Copyright © 2015 Pearson Education, Inc.
5-90
Section 2: Industry Size, Growth Rate, and Sales Projections Make
Sense of the Numbers to Build Credibility
Four General
Rules of Thumb:
1.
Display Financial Information in Multiyear Format to Show Trends
2.
Display Information Graphically
3.
Produce Industry Information on a Regional or Local Basis if Appropriate
4.
Report Both Positive and Negative information
Copyright © 2015 Pearson Education, Inc.
5-91
Industry Size Display in Dollars Over Three- to Five-Year Period
Copyright © 2015 Pearson Education, Inc.
5-92
Industry Growth Rate Report
on Percentage Basis with Interpretation of What the Numbers Mean ◦ Suggestion: Compare Your Industry to Similar Industries
Copyright © 2015 Pearson Education, Inc.
5-93
Industry Sales Projections Report
Future Sales Projections for industry
Include
Concrete Numbers of Anticipated Sales and Growth Rates
Discuss
Own Interpretation of Published Projections
Copyright © 2015 Pearson Education, Inc.
5-94
Section 3: Industry Characteristics Industry Nature
Structure
of Participants
Key
Ratios
Key
Success Factors Copyright © 2015 Pearson Education, Inc.
5-95
Industry Structure Concentrated:
Dominated by Few Large
Firms (Example – Home Depot)
Fragmented:
Companies
Large Number of Smaller
A Structurally Attractive
◦ ◦ ◦ ◦
Industry Has:
High Barriers to Entry No Good Substitutes for Products Suppliers’ Power Limited Buyers’ Power Limited Copyright © 2015 Pearson Education, Inc.
5-96
General Attractiveness
Copyright © 2015 Pearson Education, Inc.
5-97
Nature of Participants Major Players
◦ Percentage of Market Share ◦ Online or Traditional? ◦ Where Your Firm Fits or Fills a Gap Industry
Segmentation
◦ Product Type ◦ Customer Segment
Copyright © 2015 Pearson Education, Inc.
5-98
Ratios Report
Industry’s Key Financial Ratios and Other Ratios of Interest
Compare Your Financial
and NonFinancial Projections Against the Industry Ratios
Copyright © 2015 Pearson Education, Inc.
5-99
Key Success Factors What
Firm Must be Good At to be Successful in the Industry ◦ Be Competent in All Factors ◦ Excel in Two or Three Factors
Factors Vary
by Industry
◦ Examples:
Brand Name Recognition Access to Distribution Channels Quality of Products Ease of Use Price Marketing Support Quality of Customer Service Copyright © 2015 Pearson Education, Inc.
5-100
Section 4: Industry Trends Environmental Trends:
◦ ◦ ◦ ◦
Economic Trends Social Trends Technological Advances Political and Regulatory
Business Trends: o o o
Profit Margins Innovation Input Costs Copyright © 2015 Pearson Education, Inc.
5-101
Section 5: Long-term Prospects Brief
Statement of Your Beliefs Regarding LongTerm Prospect for the Industry
Tips:
◦ No New Information ◦ Draw Conclusions from Previous Sections but Do Not Repeat What Was Said ◦ Be Consistent with Previous Information ◦ Be Precise in Several Sentences
Copyright © 2015 Pearson Education, Inc.
5-102
How Industry Analysis Impacts Other Sections of the Plan Industry Analysis Affects
Other Sections of the Business Plan: ◦ Provides Point of Reference ◦ Determines What is Realistic ◦ Provides Comparison Between Industry and Firm’s Projections
Copyright © 2015 Pearson Education, Inc.
5-103
Did You Learn? 1.
Discuss Industry Definition
2.
Research Industry Size, Growth Rate, and Sales Projections
3.
Define Industry Characteristics
4.
Identify Industry Trends
5.
Determine Long-Term Prospects
6.
Discuss How Industry Analysis Affects and is Affected by Other Sections of the Plan
Copyright © 2015 Pearson Education, Inc.
5-104
Copyright © 2015 Pearson Education, Inc.
5-105
Chapter 6
Market Analysis
Copyright © 2015 Pearson Education, Inc.
6-1
Chapter Learning Objectives 1.
Describe Market Segmentation and Target Market Selection
2.
Discuss Buyer Behavior
3.
Develop Competitor Analysis
4.
Estimate Annual Sales and Market Share
Copyright © 2015 Pearson Education, Inc.
6-107
Introduction Market Analysis Breaks
Industry into Segments Targets a Specific Segment
Focuses
on Describing: Target Market Customers Competitors How it Will Compete Potential Sales and Market Share Copyright © 2015 Pearson Education, Inc.
6-108
Market Analysis Defines
Nature of the Business
Affirms That
Company Has a Well-Thought-Out Target
Market Understands
Customers and Can Generate Sales
Copyright © 2015 Pearson Education, Inc.
6-109
Section 1: Market Segmentation Answer Questions: 1.
Who Are Our Customers?
2.
How Will We Appeal to Them?
Copyright © 2015 Pearson Education, Inc.
6-110
Market Segmentation Definition:
◦ Process of Dividing a Market into Distinct Subsets ◦ That Behave in Same Way or Have Similar Needs Segment
◦ ◦ ◦ ◦ ◦
Markets By:
Geography Demographic Variables Psychographic Variables Behavioral Variables Product Type
Can
Segment Market on More Than One Dimension Copyright © 2015 Pearson Education, Inc.
6-111
Market Segmentation and Target Market Selection Market Segmentation Test Homogeneity
of Needs and Wants Within Segment? Heterogeneity of Needs and Wants Among Segments? Small Differences Within Segments? Distinct? Determine the Size? Large Enough to be Profitable?
Copyright © 2015 Pearson Education, Inc.
6-112
Selecting a Target Market Select
Segment With Best Prospects for Entry:
Sales Growth and Profitability Consistent with Founders’ Passion and Core Competencies
Typical
Mistakes:
Define Target Market Too Broadly Try to Target More Than One Segment
Goal:
Become Expert in Specialized Area
Copyright © 2015 Pearson Education, Inc.
6-113
Target Market Size and Trends Rely
on Primary Research When Possible
Reliability
of Assumptions:
◦ Reasonable ◦ Degree it is Based on Facts ◦ Good Faith Effort to be Accurate Estimate Review
Size of Similar Businesses
Pertinent Industry Trends
Copyright © 2015 Pearson Education, Inc.
6-114
Section 2: Buyer Behavior Why Will Target
Customers Buy?
◦ Motivation to Solve a Problem Who
Makes Decision to Purchase?
◦ Individuals or Groups? Length
of Buying Process?
◦ Steps in Approval Process ◦ Buyer’s Need for Information
Copyright © 2015 Pearson Education, Inc.
6-115
Degree of Involvement in Purchase Process High
Involvement
Medium
Low
Involvement
Involvement Copyright © 2015 Pearson Education, Inc.
6-116
Section 3: Competitor Analysis Definition:
◦ Detailed Analysis of Firm’s Competition Purpose:
◦ Understand Positions of Major Competitors ◦ Opportunities Available to Gain Competitive Advantage in One or more Areas ◦ Tells Reader You Understand Competitive Environment
Copyright © 2015 Pearson Education, Inc.
6-117
Identification of Direct, Indirect, and Future Competitors Direct
Competitors
◦ Similar Products or Services Indirect
Competitors
◦ Close Substitutes to Yours Future
Competitors
◦ Businesses that Could Move into Direct or Indirect Competitor Roles
Copyright © 2015 Pearson Education, Inc.
6-118
Competitive Analysis Grid Definition: Tool for Organizing and Presenting Information About Competitors Lists
Primary Sources of Competitive Advantage and Disadvantage
Firm
Must Have at Least One Key Success Factor
Helps
to Fine-Tune Your Product Offering
Copyright © 2015 Pearson Education, Inc.
6-119
Competitive Analysis Grid Factor
Comp 1 Comp 2
Comp 3
Me
Location Services Quality Pricing
Copyright © 2015 Pearson Education, Inc.
6-120
Section 4: Estimate of Annual Sales and Market Share Four Ways
1. 2. 3. 4.
to Estimate Initial Sales
Premier Trade Association Comparable Firm Conduct Internet Search Multiplication Method: Try to Arrive at Reasonable Number See Figure 6-4 for Example
Use
More Than One Method
◦ Estimate Must be Based on Sound Assumptions Copyright © 2015 Pearson Education, Inc.
6-121
Did You Learn? 1.
Describe Market Segmentation and Target Market Selection
2.
Discuss Buyer Behavior
3.
Develop Competitor Analysis
4.
Estimate Annual Sales and Market Share
Copyright © 2015 Pearson Education, Inc.
6-122
Class Activities Reflect
the Market analysis into your business idea project. Estimate your annual sales for 3 years period.
Copyright © 2015 Pearson Education, Inc.
6-123
QUIZ 1 Explain
the purpose of market analysis section of a business plan.
OR Discuss
the key issues dealt with in the industry characteristic section of an industry analysis in the business plan. Copyright © 2015 Pearson Education, Inc.
6-124
Copyright © 2015 Pearson Education, Inc.
6-125
Chapter 7
Marketing Plan
Copyright © 2015 Pearson Education, Inc.
7-1
Chapter Learning Objectives 1.
Describe the Overall Marketing Strategy
2.
Identify Pricing Strategy
3.
Select Sales Process and Promotions Mix
4.
Develop Distribution and Sales
Copyright © 2015 Pearson Education, Inc.
7-127
Introduction Marketing Plan Articulates Firm’s:
Marketing Strategy Positioning Points of Differentiation Price Promotional Mix Sales Process Distribution Strategy Copyright © 2015 Pearson Education, Inc.
7-128
Marketing Plan Focus Develop
Marketing Plan with the Customer Plainly
in Mind ◦ Satisfy Customers’ Needs ◦ Restrict Promotion Budget to Media Most Likely to be Seen By Target Customer Detail
Exactly Who Will Sell the Product and How the Sales Process Will Work ◦ Describe Sales Process and Methods to be Used
Copyright © 2015 Pearson Education, Inc.
7-129
Section 1: Overall Marketing Strategy Marketing
Strategy: Firm’s Approach to Marketing Products and Services ◦ Stated in Broad Terms ◦ Basis of all Marketing-Related Activities
Sets
the Tone for This Section
Reassures
Reader Marketing Activities are Part of an Overall Plan
Includes
Positioning and Points of Differentiation Copyright © 2015 Pearson Education, Inc.
7-130
Positioning Strategy Positioning:
How Firm is Situated Relative to Rivals in Target Market Examples BMW (Luxury) vs. Chevrolet (Functional) Starbucks vs. Maxwell House
Copyright © 2015 Pearson Education, Inc.
7-131
Points of Differentiation Clear Points About
Product Differences
◦ Choose Maximum of 3 Points Which Demonstrate the Product is: Memorable and Distinct Different and Better than Existing Products
Product Attribute
Map
◦ Visual Depiction of Two Points of Differentiation ◦ Example: Range of Amenities Provided Tailored to Specific Needs of Clientele Copyright © 2015 Pearson Education, Inc.
7-132
Product Attribute Map, Figure 7-1
Range of Amenities Provided
High
Gold’s Gym, LA Fitness, Bally
Prime Adult Fitness
YMCA
Community Center Fitness Clubs
Curves International
Low Low
Tailored to the Specific Needs of Clientele
High
Copyright © 2015 Pearson Education, Inc.
7-133
Section 2: Pricing Strategy How
to Price Your Product or Service
◦ Determines Firm’s Revenue ◦ Sends Message to Customers Two
Basic Options
◦ Cost Based: Price = Cost + Markup Over Cost
◦ Value Based: Customer’s Perceived Value of Product Other Choices Available to Customer
Usually Best
Copyright © 2015 Pearson Education, Inc.
7-134
Other Pricing-Related Issues Resist Temptation
to Charge Low Prices:
◦ Win Sales but Generate Low Profit Customers
Make Price-Quality Attribution:
◦ Higher Price = Higher Quality ◦ Lower Price = Lower Quality Price You
Can Charge is Function of:
◦ Objective Quality of Product ◦ Perception of Value Offered
Copyright © 2015 Pearson Education, Inc.
7-135
Section 3: Sales Process and Promotions Mix
◦ ◦ ◦
Sales Process is Firm’s Steps to: Identify Prospects Establish Relationships Close Sales
Typical Process: 1. 2. 3. 4. 5. 6. 7.
Prospect for Leads Initial Contact Qualify the Lead Make Sales Presentation Meet Customer Objections Close the Dale Follow Up Copyright © 2015 Pearson Education, Inc.
7-136
Benefits of Sales Process 1.
Fine Tune Firm’s Sales Approach
2.
Selling Becomes Set of Defined Steps
3.
Selling Process Requires Less Time by Targeting Only Most Likely Buyers
4.
Facilitates Firm’s Growth by Increasing Sales and Cutting Selling Costs
Copyright © 2015 Pearson Education, Inc.
7-137
Promotions Mix Specific Tactics
Firm Uses to Communicate With Potential Customers ◦ ◦ ◦ ◦
Advertising Public Relations Social Media Other Promotions-Related Activities
Copyright © 2015 Pearson Education, Inc.
7-138
Advertising Major Goals:
◦ Raise Customer Awareness of product ◦ Explain Product's Comparative Features and Benefits ◦ Create Association Between Product and Lifestyle Choose
Media Options Based on Target Market
Weaknesses:
◦ ◦ ◦ ◦ ◦ ◦
Low Credibility High Percentage Will Not be Interested People Tune Out Due to Message Clutter Expensive Perceived to be Intrusive Poorly Crafted Ads are Irritating Copyright © 2015 Pearson Education, Inc.
7-139
Public Relations (PR) • Establish and Maintain Company's Image • Startups Favor PR Because it is Free • Common Techniques: o o o o o o o o
Press Release Event Sponsorship Traditional Media Coverage (Local Newspaper) Article in Industry Trade Journals Monthly Newsletter Social Media Blogging Civic, Social, and Community Involvement Copyright © 2015 Pearson Education, Inc.
7-140
Social Media Use When:
◦ Build Brand, Engage Customers, Generate Sales Leads ◦ Target Customers are Active in Social Media Men: Aged 45 to 54 Women: Aged 25 to 34
Sources:
◦ Blogging : Familiarize with Business Develop Emotional Bonds
◦ Social Networking Sites (Twitter, Facebook, Google) Build Communities Around Product Copyright © 2015 Pearson Education, Inc.
7-141
Other Promotions-Related Activities Expose
Potential Customer to Product:
◦ Free Samples ◦ Trial Memberships Goal:
◦ Create Word-of-Mouth Advertising ◦ Develop a Sense of Anticipation
Copyright © 2015 Pearson Education, Inc.
7-142
Section 4: Distribution and Sales Distribution: Activities
that Move Products From Place of Origin to the Consumer ◦ Manufacturer
Variety
◦ ◦ ◦ ◦
Wholesaler
Distributor
Retailer
of Choices:
Sales Force Direct to Consumers through Catalogs or Website Intermediary – Distributor or Manufacturer’s Rep Blended Approach Beware of Channel Conflict
Choice
is Based on Best Way to Reach Your Target Customer Copyright © 2015 Pearson Education, Inc.
7-143
Sales Strategy and Related Issues Decide Whether to
Field Own Sales Force or Use
Intermediaries ◦ Handle Own Inventory and Distribution? ◦ Use Fulfillment Service Instead? Determine
Number of Sales People
◦ Identify Compensation ◦ Project Future Needs for More Sales People Examples
of Creative Firms:
◦ Dell ◦ IKEA Copyright © 2015 Pearson Education, Inc.
7-144
Did You Learn? 1.
Describe the Overall Marketing Strategy
2.
Identify Pricing Strategy
3.
Select Sales Process and Promotions Mix
4.
Develop Distribution and Sales
Copyright © 2015 Pearson Education, Inc.
7-145
Copyright © 2015 Pearson Education, Inc.
7-146
Chapter 8
Management Team and Company Structure
Copyright © 2015 Pearson Education, Inc.
8-1
Chapter Learning Objectives 1.
Discuss Importance of the Management Team
2.
Identify Composition of the Board of Directors
3.
Determine Importance of the Board of Advisors
4.
Explain Role of Other Professionals
5.
Outline Company Structure
Copyright © 2015 Pearson Education, Inc.
8148
Introduction
Unless Firm Has Strong Management Team Little Else Matters
Investors Prefer: ◦ ◦
Untested Business Idea – Have More Potential Tested vs. Untested Management Team
Sensitive Issues:
1. 2.
Demonstrate Openness to Advice Describe How Team Will Evolve
Copyright © 2015 Pearson Education, Inc.
8149
Section 1: Management Team Founder(s)
and Key Management Personnel
Discuss
Employment Status Today, and Plans for Future Employees
Copyright © 2015 Pearson Education, Inc.
8150
Management Team Personnel Profile
◦ ◦ ◦ ◦
Current Members of Management Team:
Job Title and Duties Previous Industry Experience and Successes Education Why Each Will Uniquely Contribute to Firm’s Success
Discuss
Gaps in Management Team and Plans for Filling Them ◦ (Figure 8-1) ◦ Part-Time or Temp ◦ Consultant or Advisor
Copyright © 2015 Pearson Education, Inc.
8151
Management Team Ownership and Compensation Show
in Table Format for Management Team:
◦ See Figure 8-1 Name J. Ryan
Position
Pay
% Ownership
Investment in Firm
President
$68,500
20.0%
$100,000
Options
Pool - Inventory of Company Stock Set Aside for Future Employees
Discuss
How Funding of Firm Has Been Raised to Date
Copyright © 2015 Pearson Education, Inc.
8152
Common Mistakes to Avoid Place
Unqualified Friends in Key Positions
Assume
Previous Success in Other Industries Translates to This Industry
Present
a “One-Man Team” Philosophy
Hire Top Not
Managers Without Sharing Ownership
Disclosing Skill or Competency Gaps
Vague
or Unclear Plans for Filling the Skill or Competency Gaps
Copyright © 2015 Pearson Education, Inc.
8153
Section 2: Board of Directors Panel
Elected by Corporation's Shareholders to Oversee Management of Firm
Responsibilities:
1. Appoint Officers of Firm 2. Declare Dividends 3. Oversee Affairs of Corporation
Board Composition:
◦ ◦
Three to Five Members Insiders and Outsiders Copyright © 2015 Pearson Education, Inc.
8154
Other Advantages of Board of Directors Provide
Guidance
◦ Help Management Team Avoid Missteps ◦ Ask Tough and Probing Questions ◦ Fill Competency Gaps Lend
Legitimacy by “Signaling”
◦ Appoint High Profile Individual to Board ◦ High Profile Person Can Open Doors to Suppliers, Customers, and Financing
Copyright © 2015 Pearson Education, Inc.
8155
Section 3: Board of Advisors Board
◦ ◦ ◦ ◦
of Advisors
Panel of Experts No Legal Responsibility Provide Guidance and/or Lend Legitimacy See Figure 8-3
Copyright © 2015 Pearson Education, Inc.
8156
Section 4: Other Professionals Attorneys,
Bankers, Investors, College Professors, Accountants
Include
Short Bio and Types of Assistance
Provided Consultants:
◦ Fee Paid ◦ Free Through Government Agency Small Business Development Center SCORE
Copyright © 2015 Pearson Education, Inc.
8157
Section 5: Company Structure Organizational
Chart
◦ Graphic Representation of How Authority and Responsibility are Distributed Organize
By:
◦ Function ◦ Product ◦ Geography
Copyright © 2015 Pearson Education, Inc.
8158
Did You Learn? 1.
Discuss Importance of the Management Team
2.
Identify Composition of the Board of Directors
3.
Determine Importance of the Board of Advisors
4.
Explain Role of Other Professionals
5.
Outline Company Structure
Copyright © 2015 Pearson Education, Inc.
8159
Copyright © 2015 Pearson Education, Inc.
8-160
Chapter 9
Operations Plan and Product (or Service) Development Plan Copyright © 2015 Pearson Education, Inc.
9-1
Chapter Learning Objectives 1.
Identify Contents of the Operations Plan
2.
Discuss the Product or Service Plan
Copyright © 2015 Pearson Education, Inc.
9162
Introduction Operations
Plan:
◦ How Product or Service Will be Produced and How Business Will be Run Development
Status of Product or Service
(Optional) Provide
General Information
◦ Focus Only on Essentials that Set Firm Apart from Competitors
Copyright © 2015 Pearson Education, Inc.
9163
Section 1: Operations Plan How Business will be Run and How Product or Service will be Produced Topics:
◦ ◦ ◦ ◦
Operating Model and Procedures Business Location Facilities and Equipment Operations Strategy and Plans
Copyright © 2015 Pearson Education, Inc.
9164
Operations Model and Procedures Demonstrate
Full Understanding of Operational Details of Launching and Running Business
“Back “Day
Stage” and “Front Stage”
in the Life”
Include
Operations Flow Diagram
Copyright © 2015 Pearson Education, Inc.
9165
Important Operational Issues Order Fulfillment Inventory Length
and Shipping or Outsourcing
Storage and Turnover
and Nature of the Production Cycle
Potential
Bottlenecks
Seasonal
Production Load
Quality
Control
After-Sale
Service Copyright © 2015 Pearson Education, Inc.
9166
Business Location Discuss
Importance or Unimportance of Geographic Location
When
◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦
Location is Important:
Proximity to Qualified Labor Force Closeness to Suppliers Access to Transportation Access to International Shipping Alternatives Proximity to Target Customers Access to Favorable State and Local Tax Rates Access to Economic Incentives Proximity to High-Quality Community
Copyright © 2015 Pearson Education, Inc.
9167
Facilities and Equipment List
Most Important Facilities and Equipment:
◦ Acquire Through Purchase or Lease? Contract
or Outsource Production:
◦ Discuss Facilities of Business Partners Ability
to Grow Within Existing Facility or Transition to Larger Facility
Copyright © 2015 Pearson Education, Inc.
9168
Operations Strategy and Plans Strategic
and Longer Term Issues
◦ Produce In-House or Outsource In-House Production of What You’re Good at Outsource What You’re Not Good at
Link
Business Strategy to Operations Strategy
◦ Quality Control ◦ Production Control ◦ Inventory Control
Copyright © 2015 Pearson Education, Inc.
9169
Section 2: Product or Service Development Plan Include This Section if Developing Completely New Product or Service Topics
Include:
◦ Development Status and Tasks ◦ Challenges and Risk ◦ Costs ◦ Intellectual property
Copyright © 2015 Pearson Education, Inc.
9170
Development Status and Tasks Describe Present State of Development of Product or Service Product Conception
Prototyping: First Physical Depiction of New Product Initial Production and Full Production
Copyright © 2015 Pearson Education, Inc.
9171
Prototype Testing • Prototype and Usability Testing Measure: o Product’s Ease of Use • Pilot, Beta Test, Field Trial o User’s Perception of the Experience
• Include Timeline Showing Remaining Milestones
•Insert Photos or Drawings
Copyright © 2015 Pearson Education, Inc.
9172
Challenges and Risks List
Major Design and Development Challenges and Risks Involved in Bringing Product to Market
Be
1. 2.
Candid and Transparent Reader Already Knows They Exist Reader Wants to See if You are Aware
Discuss Possible Effects of the Challenges and Risks, Costs, and Timeline
Identify How You Plan to Avoid or Deal With Challenges and Risks Copyright © 2015 Pearson Education, Inc.
9173
Costs Budget
for Remaining Design and Development
Work Typically
◦ ◦ ◦ ◦ ◦
Includes:
Costs of Labor Material Consulting Fees Prototyping Usability Testing
Copyright © 2015 Pearson Education, Inc.
9174
Intellectual Property Any
Product of Human Intellect:
◦ Is Intangible ◦ Has Value in Marketplace Types:
1. 2. 3. 4.
Patents Trademarks Copyrights Trade Secrets
Copyright © 2015 Pearson Education, Inc.
9175
Trade Secrets Examples:
Formula, Pattern, Physical Device, Idea, Process, or Other Information
Provides
Owners with Competitive Advantage in Marketplace
Must
Keep Confidential and Safeguard Access
Copyright © 2015 Pearson Education, Inc.
9176
Patents Patents
are expensive ($5,000 to $50,000)
Must
be Applied for Within One Year of When Product is First Offered for Sale, Put into Public Use, or is Described in Printed Publication, or the Right to File a Patent Application is Forfeited
Patent
or Not Patent?
Copyright © 2015 Pearson Education, Inc.
9177
Did You Learn? 1.
Identify Contents of the Operations Plan
2.
Discuss the Product or Service Plan
Copyright © 2015 Pearson Education, Inc.
9178
Class Exercise Reflect & Draft on A4 paper your business plan idea related to this topic.
Copyright © 2015 Pearson Education, Inc.
9179
Copyright © 2015 Pearson Education, Inc.
9-180
Chapter 9
Operations Plan and Product (or Service) Development Plan Copyright © 2015 Pearson Education, Inc.
9-1
Chapter Learning Objectives 1.
Identify Contents of the Operations Plan
2.
Discuss the Product or Service Plan
Copyright © 2015 Pearson Education, Inc.
9182
Introduction Operations
Plan:
◦ How Product or Service Will be Produced and How Business Will be Run Development
Status of Product or Service
(Optional) Provide
General Information
◦ Focus Only on Essentials that Set Firm Apart from Competitors
Copyright © 2015 Pearson Education, Inc.
9183
Section 1: Operations Plan How Business will be Run and How Product or Service will be Produced Topics:
◦ ◦ ◦ ◦
Operating Model and Procedures Business Location Facilities and Equipment Operations Strategy and Plans
Copyright © 2015 Pearson Education, Inc.
9184
Operations Model and Procedures Demonstrate
Full Understanding of Operational Details of Launching and Running Business
“Back “Day
Stage” and “Front Stage”
in the Life”
Include
Operations Flow Diagram
Copyright © 2015 Pearson Education, Inc.
9185
Important Operational Issues Order Fulfillment Inventory Length
and Shipping or Outsourcing
Storage and Turnover
and Nature of the Production Cycle
Potential
Bottlenecks
Seasonal
Production Load
Quality
Control
After-Sale
Service Copyright © 2015 Pearson Education, Inc.
9186
Business Location Discuss
Importance or Unimportance of Geographic Location
When
◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦
Location is Important:
Proximity to Qualified Labor Force Closeness to Suppliers Access to Transportation Access to International Shipping Alternatives Proximity to Target Customers Access to Favorable State and Local Tax Rates Access to Economic Incentives Proximity to High-Quality Community
Copyright © 2015 Pearson Education, Inc.
9187
Facilities and Equipment List
Most Important Facilities and Equipment:
◦ Acquire Through Purchase or Lease? Contract
or Outsource Production:
◦ Discuss Facilities of Business Partners Ability
to Grow Within Existing Facility or Transition to Larger Facility
Copyright © 2015 Pearson Education, Inc.
9188
Operations Strategy and Plans Strategic
and Longer Term Issues
◦ Produce In-House or Outsource In-House Production of What You’re Good at Outsource What You’re Not Good at
Link
Business Strategy to Operations Strategy
◦ Quality Control ◦ Production Control ◦ Inventory Control
Copyright © 2015 Pearson Education, Inc.
9189
Section 2: Product or Service Development Plan Include This Section if Developing Completely New Product or Service Topics
Include:
◦ Development Status and Tasks ◦ Challenges and Risk ◦ Costs ◦ Intellectual property
Copyright © 2015 Pearson Education, Inc.
9190
Development Status and Tasks Describe Present State of Development of Product or Service Product Conception
Prototyping: First Physical Depiction of New Product Initial Production and Full Production
Copyright © 2015 Pearson Education, Inc.
9191
Prototype Testing • Prototype and Usability Testing Measure: o Product’s Ease of Use • Pilot, Beta Test, Field Trial o User’s Perception of the Experience
• Include Timeline Showing Remaining Milestones
•Insert Photos or Drawings
Copyright © 2015 Pearson Education, Inc.
9192
Challenges and Risks List
Major Design and Development Challenges and Risks Involved in Bringing Product to Market
Be
1. 2.
Candid and Transparent Reader Already Knows They Exist Reader Wants to See if You are Aware
Discuss Possible Effects of the Challenges and Risks, Costs, and Timeline
Identify How You Plan to Avoid or Deal With Challenges and Risks Copyright © 2015 Pearson Education, Inc.
9193
Costs Budget
for Remaining Design and Development
Work Typically
◦ ◦ ◦ ◦ ◦
Includes:
Costs of Labor Material Consulting Fees Prototyping Usability Testing
Copyright © 2015 Pearson Education, Inc.
9194
Intellectual Property Any
Product of Human Intellect:
◦ Is Intangible ◦ Has Value in Marketplace Types:
1. 2. 3. 4.
Patents Trademarks Copyrights Trade Secrets
Copyright © 2015 Pearson Education, Inc.
9195
Trade Secrets Examples:
Formula, Pattern, Physical Device, Idea, Process, or Other Information
Provides
Owners with Competitive Advantage in Marketplace
Must
Keep Confidential and Safeguard Access
Copyright © 2015 Pearson Education, Inc.
9196
Patents Patents
are expensive ($5,000 to $50,000)
Must
be Applied for Within One Year of When Product is First Offered for Sale, Put into Public Use, or is Described in Printed Publication, or the Right to File a Patent Application is Forfeited
Patent
or Not Patent?
Copyright © 2015 Pearson Education, Inc.
9197
Did You Learn? 1.
Identify Contents of the Operations Plan
2.
Discuss the Product or Service Plan
Copyright © 2015 Pearson Education, Inc.
9198
Copyright © 2015 Pearson Education, Inc.
9-199
Chapter 10
Financial Projections
Copyright © 2015 Pearson Education, Inc.
10-1
Chapter Learning Objectives 1.
Discuss Source and Use of Funds Statement
2.
Design Assumptions Sheet
3.
Develop Pro Forma Financial Statements
4.
Utilize Ratio Analysis
Copyright © 2015 Pearson Education, Inc.
10-201
Introduction Tips for Success:
1. 2. 3.
Provide Lenders and Investors What They Want to Know Show You Can Get Up and Running Successfully Get Accountant’s Help
Six Parts:
◦ ◦ ◦ ◦ ◦ ◦
Sources and Uses of Funds Statement Assumptions Sheet Income Statements Balance Sheets Cash Flows Ratio Analysis Copyright © 2015 Pearson Education, Inc.
10-202
Section 1: Sources and Uses of Funds Statement 1.
How Much Money Firm Needs
2.
Where Money Will Come From: ◦ ◦ ◦
3.
Founders, Initial Management Team Early Investor(s) Remaining Funds Needed
What the Money Will be Used For
Example:
Figure 10-1
Copyright © 2015 Pearson Education, Inc.
10-203
Section 2: Assumptions Sheet Explanation
of Most Critical Assumptions that Financial Statements are Based on ◦ General Assumptions Reflect a Consensus View of Common Knowledge
◦ Financial Statements Assumptions Information in Earlier Sections of the Plan Gumshoe Inquisitiveness
Example:
Figure 1-2 Copyright © 2015 Pearson Education, Inc.
10-204
Section 3: Financial Statements Pro
Forma = Projected Future Estimates
Pro
Forma Financial Statements:
1. 2. 3.
Income Statement Balance Sheet Cash Flow Statement
Years
to be Projected:
◦ Complete Income and Cash Flow Statements on Monthly Basis for First Two Years ◦ All Statements Annually for Three to Five Years
Copyright © 2015 Pearson Education, Inc.
10-205
Pro Forma Income Statement Projected
Sales – Expenses = Profit (or Loss)
Numbers
Receiving Most Attention:
◦ Net Sales = Total Sales – Returns & Discounts ◦ Cost of Goods Sold = Direct Costs Associated with Producing or Delivering Product/Service ◦ Operating Expenses = Marketing, Utilities, Indirect Administrative Costs Example:
Figure 10-3 Copyright © 2015 Pearson Education, Inc.
10-206
Pro Forma Balance Sheet Projection
of Firm’s Assets, Liabilities, and Owner’s Equity at Specific Point in Time
Assets:
◦ Current Assets ◦ Fixed Assets (non-current asset) Liabilities:
◦ Current Liabilities ◦ Long-Term Liabilities ◦ Owner’s Equity Copyright © 2015 Pearson Education, Inc.
10-207
Balance Sheet Categories and Questions to Answer Categories:
Assets
Liabilities
Current
Current
Fixed
Long-Term Owners’ Equity
Questions
to Answer:
1.
Does Firm Have Sufficient Short-Term or Current Assets to Cover Short-Term Debts?
2.
Is Firm Financially Sound Overall? Copyright © 2015 Pearson Education, Inc.
10-208
Pro Forma Cash Flow Operating Activities Investing Activities Finance Activities
Copyright © 2015 Pearson Education, Inc.
10-209
Cash Flow: Operating Activities Includes:
◦ Net Income (or Loss) ◦ Depreciation ◦ Changes in Current Assets and Current Liabilities Other Than Cash
Copyright © 2015 Pearson Education, Inc.
10-210
Cash Flow: Investing Activities Includes:
◦ Purchase, Sale, or Investment in Fixed Assets Examples: Real Estate, Equipment, and Buildings
Copyright © 2015 Pearson Education, Inc.
10-211
Cash Flow: Financing Activities Includes:
◦ Cash Raised During the Period Examples: Borrowing Money, Making Payments on Loans, or Paying Dividends
Copyright © 2015 Pearson Education, Inc.
10-212
Reminders Financial
Statements Must be Prepared as Accurately and Realistically as Possible
Process
of Preparing Projections May be as Valuable as the Projections Themselves
Ability
to Prepare Statements and Think Through the Issues Behind Them is Vital
Prepare
Break-Even Analysis:
◦ Determine Volume of Business Required to “Break Even” in Terms of Profit and Loss
Copyright © 2015 Pearson Education, Inc.
10-213
Section 4: Ratio Analysis Practical Most
Method to Interpret Financial Statements
Common Categories:
◦ Profitability Ratios – Compare Income Earned Against Resources Used to Generate It ◦ Liquidity Ratios – Measure Relationship Between Short-Term Assets and Short-Term Liabilities ◦ Overall Financial Stability – Measure Overall Financial Stability
Copyright © 2015 Pearson Education, Inc.
10-214
Did You Learn? 1.
Discuss Source and Use of Funds Statement
2.
Design Assumptions Sheet
3.
Develop Pro Forma Financial Statements
4.
Utilize Ratio Analysis
Copyright © 2015 Pearson Education, Inc.
10-215
Copyright © 2015 Pearson Education, Inc. 10-216