Be Level 7 Interactive Pdf Student Book _complete

7 University Edition: Berlitz Custom Solutions

Berlitz

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7 University Edition: Berlitz Custom Solutions

Berlitz Languages, Inc. Princeton, NJ USA

Adapted by: Custom Solutions Author: Ellen Kisslinger Layout and Design: Bill Smith Studio Illustration: Mark Collins, Annie Bissett We would like to thank the many Berlitz instructors and staff who have contributed to ™ the creation of . Photo Credits: AFP/CORBIS: pages 21 Corel: pages 21, 25 Getty Images: pages 22 Nik Wheeler/CORBIS: pages 19 Photononstop/Envision: page 22 Royalty-Free/CORBIS: pages 4, 13, 15, 19 Shutterstock: cover, pages vi, 3, 4, 5d, 5f, 6, 7, 9, 11b, 12, 15, 16, 17b, 17f, 18, 24, 27, 29c, 36b, 36d, 36f Steve Allen/Getty Images: pages 21 Walter Bibikow/Index Stock Imagery, Inc.: page 21 Wonderfile: pages 9

Copyright© 2014 Berlitz Languages, Inc. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without permission in writing from the Publisher. Berlitz Trademark Reg. U.S. Patent Office and other countries Marca Registrada ISBN 978-1-59104-463-5

Printed in China 13th Printing – August 2014 For use exclusively in connection with Berlitz classroom instruction.

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Congratulations! You have chosen the fastest, the most effective, and the most enjoyable way to learn English. To get the most out of your English classes we urge you to • attend all scheduled classes • complete all the Practice activities • practice speaking English at every opportunity

©2014 Berlitz Languages, Inc.

• visit English sites on the Internet • read English magazines, books, and newspapers • watch movies and news programs in English • challenge yourself to speak better and better! If there is anything we can do to make your learning more successful and enjoyable, please let us know. We’ll do everything we can to help you reach your goal. We wish you the very best of success in your English studies!

The Berlitz Staff

CHAPTER/TITLE

iv

PAGES

TOPICS

1

I’m under a lot of pressure.

1–5

• School pressures • Teaching styles • Stress reduction

2

H  ow are you taking the news?

6 – 11

• The economy • Reactions to change

3

Y ou can say that again.

12 – 17

• Customer service • Online shopping • Service contracts • Product defects

4

W  e had such a good time!

18 – 23

• Outdoor activities • Festivals around the world

5

It’s cooler than I expected.

24 – 29

• Weather as a factor in decision-making • Environmental conditions • Travel precautions

6

Review

30 – 35

Additional Action Modules

37 – 40

Vocabulary / Expressions Index

41 – 42

Grammar Index

43 – 44 Level 7 • Contents

©2014 Berlitz Languages, Inc.

Contents

©2014 Berlitz Languages, Inc.

OBJECTIVES

GRAMMAR

FEATURES

• Explaining the demands of school • Summarizing actions taken (in a crisis) • Describing people’s reactions to pressure • Describing teaching styles

• Modals of probability: should, ought to, must, may, might, could

Word Play On the Phone

• Discussing economic changes • Talking about difficult decisions • Describing emotions and reactions to change

• Modals in the passive voice: present tense forms

Breaking the news Word Play

• Talking about a service surprise • Describing customer service experiences • Expressing satisfaction / dissatisfaction • Explaining problems with merchandise

• Gerunds and infinitives

Word Play On the Phone

• Describing an outdoor activity • Talking about festivals and celebrations • Describing unusual outdoor events

• Phrasal verbs

Word Play Culture Corner

• Talking about the weather • Describing weather conditions • Talking about travel concerns

• If-clause review

Travel advisories Word Play

Practice

45 – 54

Answer Key

55 – 57

Audio Script

58 – 64

Level 7 • Contents

v

Chapter 1

I’m under a lot of pressure. Topics School pressures Teaching styles Stress reduction

Objectives Explaining the demands of class Summarizing actions taken (in a crisis) Describing people’s reactions to pressure Describing teaching styles

Grammar Modals of probability: should, ought to, must, may, might, could

E X P L A I N I N G T H E D E MANDS O F C LASS

1 

Barry: This is Barry. Ciro:

Hi, Barry. It’s Ciro.

Barry: Hi, Ciro. Are you calling to confirm working on our project tomorrow? Ciro:

Actually, I’m calling to say that I have to cancel.

Barry: Oh, that’s too bad. Is everything OK? Ciro:

Remember that big paper I told you I was working on?

Barry: Yeah. Ciro: Well, it just got bigger. My professor decided to expand certain parts of it. To make matters worse, I have three other huge projects going on right now. Barry: Sounds pretty rough, Ciro. Listen, there’s no pressure on us to meet this week. Why don’t you give me a call when things get a little better? Ciro:

That may not be for a couple of weeks yet, Barry.

Barry: That’s all right. The due date is a long way off. Ciro:

Thanks, Barry. I appreciate your understanding.

Summarizing actions taken in a crisis 2  When things go wrong Charles Dempsey Kathy Yang Send

Subject:

schedule update

Hi Charles, As you know from our conversation in class, my part of the project has fallen behind schedule. I’ve had some problems that I didn’t anticipate. I promise I’m doing everything I can to get the project back on track. I’m working on it constantly, but it’s going to be hard to make up the time in the schedule. I know how important this project is to our grades - it’s a huge percentage. I’m really worried that my part of the project will give us a bad grade. I need your advice on how to handle the situation. Can you meet with me later today or tomorrow?

TI P ! morale vs. moral — the final ‘e’ makes all the difference in meaning and pronunciation morale [morale] = the state of mind of an individual or group

©2014 Berlitz Languages, Inc.

moral [moral] = a lesson in right or wrong learned from a story or situation 3  Turning things around Raj Gupta Jerry Stuart Send

Subject:

Thanks

Hi Raj, I took your advice about addressing the group’s fear of a bad grade after one of our group members left our group and dropped the class. I brought everyone together and told them that I’d spoken to the professor about our situation, and he not only understood, but would allow us some more time to complete the extra work. Everyone reacted positively when I told them that. We worked together to redistribute the work and reschedule deadlines for each of our parts of the project. I think the situation is under control now, and the project is nearly back on schedule. By the way, I received a nice compliment from my professor on my leadership skills. Thanks for all your help, Raj. Your advice really helped me turn things around.

Level 7 • Chapter 1

1

Focusing on language

4



WORD PLAY

Phrases for projects and schedules

ahead of schedule = early on schedule = on time behind schedule = late under control = (a difficult situation that is being) managed successfully out of control = (a difficult situation that has become) unmanageable on track = going according to plan off track = not going according to plan

5  Modals of probability — degrees of certainty more certain:

should, ought to, must

Lee should be calling any minute. It’s now 5:55, and he promised to call by 6:00.

Professor Winston must be happy with your work if she asked you to present at a conference. less certain:

T IP ! Should is more common than ought to in conversation.

may, might, could

The parking lot is crowded. We may not find a place to park here. Class might start a little late. Some people haven’t arrived yet. If the drivers go on strike, we could have a really big problem on our hands.

— When will the report be ready? —W  e may finish by Friday. We might be able to finish it sooner. I think we could finish on Wednesday if we finish all the research on time. — Will you be able to meet me on Saturday? — I should be free Saturday afternoon. Will that work for you? — Why haven’t we heard from Richard? — He must still be on the plane. Let’s call the airline to see if it’s landed. — Do you think Jan will be happy with the card? — She ought to be. It’s exactly her taste!

2

Level 7 • Chapter 1

©2014 Berlitz Languages, Inc.

The professor ought to like the design. We followed all of her specifications.

6

 

ON THE PHONE  Tone of voice says it all

— You have reached Ed Norton. Please leave a message, and I’ll return your call. Thank you. — Hi, Ed. It’s Paolo Rossi. I’ve come up with several ideas on how to finish our project on time after all our delays. The situation may not be quite as bleak as we thought. I’d like to share my ideas with you. Please give me a call at 212-5554689. Thank you.

7  Understanding stress Stress is an abnormal condition that disrupts the normal functions of the body or mind. No two people are affected in exactly the same way, or to the same degree, but most people living in industrialized societies suffer from its effects at one or more times during their lives. Symptoms include mild headaches, insomnia, restlessness, and digestive problems. www.CartoonStock.com

causes of school-related stress:

• trying to do too much in too little time • taking chances that may put your grades at risk • trying to get along with classmates and professors

©2014 Berlitz Languages, Inc.

Source: www.lifescope.com

8  Describing people’s reactions to pressure Milt has the ideal personality to handle pressure. He’s calm and almost never gets upset. He’s very organized and regularly spends time prioritizing tasks. He paces himself in his work so that he doesn’t have to race to meet a due date. Because he has confidence in his skills, he spreads work out as much as he can, so that his workload remains manageable. In short, Milt has poise, perspective and peace-of-mind. And so, for the most part, he lives a stress-free existence. milt

Wilt, on the other hand, is not built to handle pressure. He is tense and very excitable by nature. When his work becomes difficult, Wilt becomes anxious and impatient with his classmates. He procrastinates and tries to do everything at the last minute. In most cases, he doesn’t finish his homework and projects by their due dates. He tries to be all things to all people at all times, which is a sure formula for failure. Wilt lives a stressful existence which, unfortunately, is largely of his own making. Level 7 • Chapter 1

wilt

3

Describing management styles  Does

9



your professor make you feel stressed?

YOSHIO





SHIRLEY

yes no



learn style



SIMON

yes no



yes no

HIROKO

yes no













10  What does it take to be a good professor?

q q

q q

...

have good communication skills

q

make clear what needs to be done and how to do it

q give advice when needed

be able to start interesting discussions



be able to explain in multiple ways for multiple learning styles

q

be able to give constructive criticism

encourage classmates to interact

q support creative thinking q know students’ strengths and weaknesses q

reward excellence

11  Letting off steam One of the best antidotes for stress is physical activity. What do you do to reduce the effects of stress?



4

exercising

socializing

playing

Level 7 • Chapter 1

©2014 Berlitz Languages, Inc.

a good professor should

Academic Skills: BE Level 7 Chapter 1 1 Vocabulary

and expressions

Try to explain each item on the list using your own words and ideas. Create some context in which you would use the item. 1. Ahead of schedule

2. Out of control

3. To under-deliver

4. Stress

5. Pressure

6. To let off steam

7. Antidote

8. To over-promise

Level 7 • Chapter 1

5a

Academic Skills: BE Level 7 Chapter 1 2 Grammar

Can you identify the structures? What do the modal verbs express?

My appointment shouldn’t take long. Will you wait for me? It’s almost nine. Mary ought to be here any minute. John isn’t sure where he’ll spend his vacation. He may go to Spain. I might have to work late tomorrow, but I don’t know yet. “Where’s Mrs. Gordon? She’s late.” “She could be stuck in traffic.”

3 Grammar

practice: Should or could?

Complete the conversations using should or could. Example:

“Where’s Bill?” “I don’t know. He left at eight, so he

should

be here any minute.”

1. “How are we going to get home?” “If there aren’t any taxis around, we 2. “This has been the worst day of my life.” “Don’t worry. Nothing else 3. “What do you want to do this weekend?” “If the weather’s nice we

__________

__________

4. “What time will you get here?” “Well, the trip takes two hours, so we seven.” 5. “When will you be ready?” “I

5b

__________

__________

take a bus.”

possibly happen.”

go to the beach.”

__________

be there by

be finished soon — I’ve only got one more page to type.”

Level 7 Chapter 1

Academic Skills: BE Level 7 Chapter 1

4 Listening

comprehension

Listen to the dialogue. Complete the sentences using information from the dialogue. You can also add some of your own ideas. 1.

Frank tells Taylor that

2. Frank has

plus

3. Frank says that he’s

4. Taylor says that Frank is trying to

5. Taylor suggests

5 Writing

activity

Write two more exchanges (four to five questions, responses, statements) between Taylor and Frank. How could this dialogue continue? Share your dialogues with the class.

Level 7 • Chapter 1

5c

Academic Skills: BE Level 7 Chapter 1 Discussion

6

Discuss the following questions. 1.

What pressures do you face at university?

2. Do these pressures cause you stress? 3. How does stress normally affect you? 4. What can you do to let off steam when you’re stressed or facing too much pressure at university? 5. How do you think you could manage your stress better? 6. What could the university do to support students in times of stress? Do you know of any offers or available options? Give some examples.

7 Grammar

practice: May or must?

Complete the sentences using may or must. Example: John worked until ten o’clock last night; he 1.

I just called Anne and there was no answer. She

2. I’m not sure I can finish this by five o’clock. I 3. If this storm continues, we

__________

must be very tired.

__________

__________

be out.

have to work late this evening.

have to go home early.

4. Joe figured out how to operate the software program in a few hours. He

__________

be very

clever. 5. Peter hardly ever leaves the office before 6 p. m. He 6. You’d better take an umbrella. It

5d

__________

__________

take his job very seriously.

rain.

Level 7 Chapter 1

Academic Skills: BE Level 7 Chapter 1

8 Practical

situations

What would you say or do in each situation? Situation 1 It’s final exam week. You have two papers due and three final exams to take this week. You’re extremely stressed and don’t know how you will finish everything on time. Ask your roommate for help prioritizing your tasks.

Situation 2 You have a bigger workload than normal this semester and are under a lot of pressure to do well. As a result, you’re suffering from sleep deprivation and sickness. Ask the campus doctor what you can do to stay healthy.

Level 7 • Chapter 1

5e

Academic Skills: BE Level 7 Chapter 1 9

Grammar practice: Choose the right meaning Circle or underline the phrase that is closest in meaning to the modal in each sentence. 1. Jane must be at home now. a. She’s definitely... b. She’s probably...

c. Maybe she’s...

2. Carole may have some resumes on file. a. She must have... b. She definitely has... c. She might have... 3. The company may decide to go ahead with the acquisition. a. I’m sure they will... b. I assume they will... c. Perhaps they will... 4. We may not have the results before the end of the month. a. I know we won’t... b. We shouldn’t... c. We might not... 5. The manager’s performance has been so bad, he may be asked to resign. a. He will be asked... b. He might be asked... c. He should be asked...

10 Reading

practice: Sleep is important!

Want to slash your healthcare costs, boost your brainpower and increase your financial smarts? Get some sleep. Too little sleep can bring on costly health problems. A 2011 study by the University of California at San Diego and Harvard University concluded that men who missed out on deep sleep were 83% more likely to develop high blood pressure. Other research indicates that being tired is correlated to consuming too many calories. And if you’ve got permanent under eye circles, you’re likely to be losing career opportunities too. Contemplating a big purchase or investing decision? Not only does a lack of adequate sleep impair decision-making, but sleep deprivation changes the way your brain assesses economic value, making you more likely to take risks. Dr. Nancy Collop, director of the Emory Sleep Center in Atlanta says that if you’re having trouble settling down, create a sleep routine, ask about a prescription, invest in exercise or if nothing else works, try cognitive behavioral therapy, which seeks to train your mental habits.

5f

Level 7 Chapter 1

Academic Skills: BE Level 7 Chapter 1 11 Comprehension

questions

Are the following statements true or false? 1.

Lack of sleep reduces healthcare costs. A. True B. False

2. Being tired is correlated with consuming too many calories. A. True B. False 3. Lack of sleep can impact decisions one may make. A. True B. False 4. Lack of sleep may cause you to lose career opportunities. A. True B. False 5. To avoid sleep deprivation one should invest in exercise. A. True B. False 6. To avoid sleep deprivation one shouldn’t develop a sleep routine. A. True B. False 12 Exchanging

words

Go back to the text in Activity 10. What would be another word for: 1. “slash” in sentence 1?

2. “correlated” in sentence 5?

3. “permanent” in sentence 6?

4. “contemplating” in paragraph 2, sentence 1?

5. “impair” in paragraph 2, sentence 2?

Level 7 • Chapter 1

5g

Academic Skills: BE Level 7 Chapter 1 13 Mini-Presentation

As president of the student body, you have been asked to develop a seminar that discusses ideas for university students to stay healthy during times of pressure (e.g. final exams, dealing with deadlines, etc.). You are submitting your seminar proposal to the Dean tomorrow. What will you say? You might want to consider the following questions in your presentation: When will the seminar take place? What will the seminar discuss? Will you have guest speakers, for example the campus doctor, nutritionist, or other experts? Why is it important for the university to offer students a seminar like this?

5h

Level 7 Chapter 1

Academic Skills: BE Level 7 Chapter 1

Level 7 • Chapter 1

5i

Chapter 2

How are you taking the news? Topics The economy Reactions to change

Objectives Discussing economic changes Talking about difficult decisions Describing emotions and reactions to change

Grammar Modals in the passive voice: present tense forms

R E A C T I N G TO A D I F FI C U LT CHANG E

1 

Dan: Have you heard the news? Half the professors in our department are going to be eliminated. Al:

Yes, I heard about it this morning. How are you taking it?

Dan: Not great. One of my favorite teachers is being eliminated. He was so excellent. Al:

That’s awful! I wonder how they decided who to eliminate and who to keep. I hope they aren’t eliminating the wrong people.

Dan: Our department is full of great professors. I can think of another department that has some dead weight. Al:

6

Honestly, so can I.

Discussing economic changes 2  What happens when the economy …

GROWS

SHRINKS

T IP !

at the corporate level

• output increases • workers are hired • salaries increase • stock market rises

• output decreases • workers are laid off • salaries freeze • stock market falls

A surging stock market is often referred to as a “bull” market. A slumping stock market is a “bear” market.

at the individual level

• consumer confidence increases • consumers spend more freely • individuals invest in markets

• consumer confidence decreases • consumers become frugal • individuals invest conservatively

GROWGSROWSSHRINSKH S RINKS

©2014 Berlitz Languages, Inc.

3  Economic ups and downs: A tale of one country

4  I graduated early — How have you been? Are classes going well for you these days? — Not anymore. — What do you mean? — I graduated early! You didn’t know that? — No, I had no idea! How did you do it? — I took at least two summer classes each year to get rid of courses that were outside my major. I even took a couple of winter courses over winter break. It really paid off. Now I’m in the work world a year early! — Wow, that’s great! Have you already found a job then? — Well, I found a part-time job for now. The economy isn’t very good, it’s hard to find full-time work in my field. — What’s your field? Level 7 • Chapter 2

7

Focusing on language 5  Modals in the passive voice: present tense forms expressing probability

My graduation may be postponed.

I think it ought to be discussed in our class.

Several professors might be eliminated.

Sheila could be sent to Paris for her year abroad.

We should be told more about it soon.

The science students must be pleased about that.

A FRIENDL Y REMINDER ! when to use the passive

• Use the passive when the action, or the result of an action, is more important to communicate than the person doing the action. • The passive is commonly used when you don’t know or don’t want to say who is performing the action. • The passive is used more often in writing than in speaking.

To: From: Re:

All students Raymond Turner, President Year-end Notes

I would also like to inform you that unfortunately next year several buildings will need to close earlier in the evening due to a lack of funds to keep them open. As you know, the recession has been hard on our school. In order to maintain our high standing in the collegiate community, we are doing everything we can to improve this situation. Best regards,

Raymond Turner President

6  Questions in the passive

modals in the responses

— Will the restaurant be closed this year? — It might be. / It could be. / It should be.

8

— Is class still going to be held?

— It might be. / It could be. / It should be.

— Are the tests going to be reviewed?

— They might be. / They could be. / They should be.

Level 7 • Chapter 2

©2014 Berlitz Languages, Inc.

I’m writing to thank all of you for your hard work and dedication during a difficult year.

Dealing with transitions 7

 What

 

choices are they faced with? What would you do?

JEROME

choice

BRIDGET



ALISSA

MITCHELL













©2014 Berlitz Languages, Inc.

8  Describing reactions to change not yet ready to move on

ready to move on

— Did graduation go well? Are you excited to be in the real world now?

— Did graduation go well? Are you excited to be in the real world now?

—N  ot so much. At first I felt scared and nervous that I would have a hard time getting a job and paying my student loans. Now I just wish I was in college again. I miss it already.

—Y  es! I applied to three jobs before I graduated, and I already have interviews with two of the companies.

—O  nce you get a job, you’ll feel much better. You can always come back and visit!

— That sounds really exciting. —C  ollege really prepared me well for the business world. I’ve been chafing at the bit to get my career going.

9  Describing emotions We experience many emotions when changes occur in our lives. Depending on the nature of the change, the emotions may be positive, negative, or a little bit of both. Some of the ways we feel in times of change include



positive

negative



excited

hopeful

depressed



glad

relieved

disappointed

guilty

optimistic

grateful

pessimistic

bitter

confident

ecstatic

discouraged

Level 7 • Chapter 2

hopeless

furious

9

10 The best ways to break the worst news Everyone has had to break bad news in their life, whether it’s breaking up with a boyfriend / girlfriend or bad grades or an illness in the family. It’s one of the hardest things to do. So what’s the best way to go about it? This detailed list will help you deal with breaking unwanted news in the best way possible. Every situation is different, but you can always keep these things in mind to help guide you in not making a bad situation worse.

—

don’t

Be Prepared. Make sure you have all the information necessary and that the information is correct. Follow a Script. Memorize — but don’t read — a script. Keep the description short and to the point so that the person receiving the news has time to comprehend the situation and then ask questions. Offer Help. Ask if there’s anything you can do, and insist that the person keep in touch in the case of delivering news of illness or death. Anticipate Reactions. Be ready for any possible reaction: anger, shock, denial, or even a controlled response. Be Respectful. Don’t just deliver the news gently, deliver it with appropriate somberness and understanding. Reassure. No matter what the situation is, let the person know everything will be okay in one way or another. If you have an idea of what comes next or how to rectify the issue, include that.

—

Wimp Out. Don’t text or email bad news to someone. It’s very cold and disconnected. Make It Harder. Avoid beating around the bush and hinting at things instead of just saying them outright. Wait until a Holiday. Whether it’s a religious or national holiday, a birthday, or an anniversary, try not to deliver bad news too close to that time. Use Pleasantries. Say Hello, but don’t say Good morning, because it isn’t going to be a good morning. Make Promises. It isn’t a good idea to assume the situation will turn out one way or another without finding out for sure. Broken promises are worse in bad times. Use Humor. Humor is definitely a no-no in any bad situation in which someone will have their feelings hurt.

Adapted from “The Best Ways to Break the Worst News to Employees,” Business Week Online, Feb. 12, 2001. Copyright 2001 by The McGraw-Hill Companies.

WORK WORLD

11

 

Corporate euphemisms for fired

bumped

involuntarily separated

discontinued

nonretained

disemployed

severed

dislocated

surplussed

displaced

transitioned

downsized

vocationally relocated

Source: William Lutz, Rawson’s Dictionary of Euphemisms and Other Doubletalk, Executive Recruiter News

10

“Pendleton, as of noon today your services will no longer be required. Meanwhile, keep up the good work.” ©2003 The New Yorker Collection: from Cartoonbank. com. All Rights Reserved.

Level 7 • Chapter 2

©2014 Berlitz Languages, Inc.

do

Academic Skills: BE Level 7 Chapter 2 1 Vocabulary

and expressions

Look at items 1-6 and then use an adjective (a-f) to describe your emotions in each particular situation. Add other adjectives of your choice if necessary. 1. Homesick

a. depressed

2. Pass an exam

b. optimistic

3. Miss an assignment deadline

c. grateful

4. Argue with your roommate

d. furious

5. Meet with your advisor

e. discouraged

6. Find a job on campus

f. confident

2 Grammar

Our exam may be postponed. Professor Liam could be promoted to department head this year. The students should be told more about it soon.

Level 7 • Chapter 2

11a

Academic Skills: BE Level 7 Chapter 2 3 Grammar

practice: Modal verbs

Fill in the blanks with modals in passive voice- present tense. Example: My dissertation topic might be denied. (might, deny) 1.

I’m afraid your watch

. (can’t, repair)

_____________

2. If necessary, the deadline 3. These old clothes 4. TFT screens

__________

__________

5. This package

to charity. (may, donate)

with a soft, dry cloth. (should, clean) by tomorrow morning. (must, deliver)

__________

6. This report doesn’t

4 Listening

. (could, extend)

___________

until Friday. (have to, finish)

____________

comprehension

Listen to the dialogue. Then answer the comprehension questions

1.

Why can’t Nathan’s family afford his tuition for next year?

2. When would Nathan graduate?

3. How does Nathan react to this change?

4. What does Nathan ask Jen?

11b

Level 7 Chapter 2

Academic Skills: BE Level 7 Chapter 2

5 Writing

activity

Imagine that you are Jen. Write down two to four ideas that you could suggest to help Nathan. Share your ideas with the class.

6 What

would you do if ...?

Your younger sibling will be graduating in two weeks. (S)he has mixed emotions about being ready to move on and beginning a career in the workforce. You graduated three years ago. Your sibling asks you for advice on how you handled these emotions and reactions to change. How would you encourage him / her?

Level 7 • Chapter 2

11c

Academic Skills: BE Level 7 Chapter 2 7

Grammar practice: Active to passive with modals: Present forms Change the active sentences below into the passive. Examples: You mustn’t leave the car unlocked. g The car mustn’t be left unlocked. 1.

Customers can rent our cars for a half day.

2. You mustn’t allow your kids to stay up so late.

3. The company may promote me this year.

4. We could turn down the heat.

8 Practical

situations

What do you say in each scenario? Situation 1 It’s your second year at university. You realize that you don’t want to major in chemistry anymore. You feel discouraged and hopeless. You schedule an appointment to meet with your advisor. What do you say when you meet?

11d

Level 7 Chapter 2

Academic Skills: BE Level 7 Chapter 2 Situation 2 Your roommate is taking an art history class this semester. She is disappointed because she finds it extremely boring and can’t stand going to class. She needs to decide whether she should drop it and take another course or be optimistic that it will get better throughout the semester. She asks you for advice. What do you say?

9 Grammar

practice

Choose the correct passive voice modal response. 1. Will the university be remodeled this year? a. It might be

b. They might be

2. Is the dining hall still going to be open at midnight? a. It’s shouldn’t be

b. It shouldn’t be

3. Are your classes going to be scheduled? a. They should be

b. It should be

4. Is the exam still going to be on Friday? a. It’s could be

b. It could be

5. Will tuition be higher next year? a. It might be

Level 7 • Chapter 2

b. They might be

11e

Academic Skills: BE Level 7 Chapter 2 10 Reading

comprehension: The disappearing desktop

LinkedIn recently asked more than 7,000 members of its professional network in 18 countries about which office supplies they see going away in the next five years. Topping the list was the tape recorder. Here are seven other habits and tools destined for extinction. -

Zip drivers will decline as the global market for cloud computing grows.

-

Palm Pilots along with sales of other PDAs went down from 94% between 2002 and 2012.

-

Cubicles are getting replaced by collaborative and shared spaces.

-

Desktop computers will be replaced by tablets by 2016.

-

Rolodexes are increasingly irrelevant thanks to social networks and smartphones.

-

Fixed schedules are disappearing. In 2008, 79% of employers allowed some workers to periodically change their arrival and departure time.

-

Business attire is fading. Casual Friday increasingly extends to the rest of the week.

11 Comprehension

check

Are the following statements true or false? Circle T or F. 1.

Zip drivers won’t be affected by cloud computing. T F

2. Palm Pilot sales increased from 2002-2012. T F 3. Companies are requiring more employees to have fixed schedules. T F 4. Business attire is fading. T F 5. Rolodexes are no longer needed thanks to social networks and smartphones. T F

11f

Level 7 Chapter 2

Academic Skills: BE Level 7 Chapter 2 12 Reading

strategy: Making predictions

Go back to the text in Activity 10. Predict what you believe will happen next. Maybe some things have already happened. Describe in more detail and provide examples. Here are some questions that might be useful: How will technology advance in your field of studies? Will these technological advancements affect your studies? If so, in what way? What changes or developments do you notice in your field of expertise? Will your degree be enough to get a job, or will you need to have work experience, internships, voluntary work, etc. on your CV too?

13 Mini-Presentation

You believe the university should create a social networking site to help students deal with difficult decisions, their emotions and/or reactions to change. You are meeting with the university president on Tuesday to discuss your ideas. What will you say? Consider the following questions and any other ideas you might have: Who would develop, maintain, and/or monitor the site? How could the social networking site help students? Would more students participate if it was online or private? What would the disadvantages be of using social networking versus a face to face support group?

Level 7 • Chapter 2

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Academic Skills: BE Level 7 Chapter 2

11h

Level 7 Chapter 2

Chapter 3

You can say that again. Topics Customer service Online shopping Service contracts Product defects

Objectives Talking about a service surprise Describing customer service experiences Expressing satisfaction / dissatisfaction Explaining problems with merchandise

Grammar Gerunds and infinitives 1 

T A LK I N G A B OUT A S ER V I C E SU R P R I SE Carlo: What did you do this weekend, John? John: Lots of little projects around the house. My parents bought some shelves for their bedroom closet a couple months ago, but had never gotten around to putting them up. So this weekend we decided to install them. Carlo: Are they happy with the closet now? John: Well, it wasn’t as easy as we thought. Once we started building the shelves, we discovered that an entire bag of parts was missing. Carlo: Oh no. So what did you do? John: You won’t believe this, but they put all the pieces back in the box and went to the store where they had bought it to see if they could give us the missing parts. Carlo: What did they do? John: They took the shelves back and gave us a brand new set of shelves. No questions asked. We were so surprised. Carlo: Wow, that’s great service. John: You can say that again.

12

Exploring ways to shop 2  To go to the lot or not

AutoSales

“NO SCRATCHES, NO CHIPS, NO DENTS,” Adam Simms promises. “No stains, no scuffs, no spots. Anything that needs to be repaired or replaced within the next 12 months or 12,000 miles, we’re going to take care of.” He sounds a lot like a used-car salesman. And several years ago, that’s exactly what he was. But now the 38-year-old Simms is chief executive officer of iMotors.com, an Internet-based retailer that has huge ambitions for changing the way Americans buy secondhand cars. In Simms’ world, there is no reason anymore for shoppers to visit a used-car lot, where they might see a selection of 150 or so cars that forces them to figure out what comes closest to their desires — and then to haggle over the

price. Instead, he wants shoppers to go to his company’s website and request whatever they want. A 1997 BMW 540i with fewer than 41,000 miles*? All a customer has to do is ask. Instantly, iMotors will quote a no-haggling price for that model. At that moment, the company won’t have the specific car in stock. In fact, it carries essentially no inventory whatsoever. But it is connected to tens of thousands of sources of used cars. Within minutes after customers place a request, iMotors can start tracking down an exact match. Once it finds the right car, iMotors can take possession of the car, spruce it up, and then deliver it to an iMotors storefront located near the customer’s home. *approx. 65,000 km

© 2003 Constance Loizos. All rights reserved. Reprinted from Fast Company Magazine, published by Gruner + Jahr USA Publishing, with permission.

©2014 Berlitz Languages, Inc.

3  Is that some kind of a mark there?

scratch

chip

dent

stain

scuff

spot

crack

smudge

4  It’s a bargain Salesman: Hi, are you interested in a wide-screen TV? Shopper: No, I’m looking for a DVD player. Salesman: We have several models. Here, I’ll show you. This is a very popular player. It has all the latest features, and it’s 20% off this week. Shopper: I have a five-year-old TV. Do you think this will be compatible with it? Salesman: Oh, yes. There are no compatibility issues with any of our models. Shopper: Great. And it looks like a good price. Salesman: It’s a real bargain — and an excellent product. By the way, for just fifty dollars more, I could offer you a five-year service contract to cover all repairs and maintenance. Shopper: But it’s brand new. Why would I need a service contract? Level 7 • Chapter 3

13

Focusing on language 5

WORD PLAY a good price

Expressions relating to price

vs.

T IP !

much too expensive

What a bargain.

What a rip-off.

It was a steal.

It cost an arm and a leg.

It was dirt-cheap.

I paid through the nose.

These expressions are informal — some of them very informal.

6  Gerunds and infinitives a gerund can be the subject of the sentence

Getting a refund is easy if you have your receipt. Complaining to the manager is the only solution. Returning an item usually takes a few minutes. Waiting in line is annoying.

T IP!

some verbs are followed by the gerund

Susan enjoys window-shopping. Joe denied spending money in Las Vegas. Emily avoids using cash whenever possible. Kurt finished washing his car before lunch.

window-shop = to look at merchandise in store windows

some verbs are followed by the infinitive

©2014 Berlitz Languages, Inc.

We expected to hear from you yesterday. Can Mr. Alford really afford to buy a second house? The store refused to exchange the dress. The manager asked to see the customer’s receipt. some verbs can be followed by the infinitive or the gerund

Our friends like to shop / shopping at malls. We tried to find / finding a sales associate, but couldn’t. Anthony continued to buy / buying their products for years. Some children start to notice / noticing the labels on their clothes at age four.

7  What happened first? sometimes there’s a difference in meaning when you use an infinitive vs. a gerund

Ana will remember to call her cousin. Ana will remember calling her cousin. Oliver stopped to read the newspaper. Oliver stopped reading the newspaper.

14

Level 7 • Chapter 3

Describing customer service experiences How did they treat you?

8

OLIVIA

JEAN-PIERRE

SAMANTHA

JAMES

Where? Why? 9  Expressing total satisfaction / dissatisfaction — Will you ever go there again? — In a heartbeat.

— Not on your life!

— You wouldn’t have to ask twice.

— There’s no way on earth.

— It’s one of the best — hands down.

— Never in a million years.

— In a (New York)* minute.

— You’re kidding, right?

* Reportedly, time moves faster in New York than anywhere else.

10  Did you hear the one about …? Airline passenger at check-in counter — Employee:

Hi. May I help you?

Passenger: Yes, I’d like to send this bag to London, this bag to Madrid, and this one to Vienna. Employee:

I’m sorry. We can’t do that.

Passenger: Oh, yes, you can. You did it the last time I flew this airline.

Level 7 • Chapter 3

“We have a calendar based on the book, stationery based on the book, an audiotape of the book, and a videotape of the movie based on the book, but we don’t have the book.”

©2003 The New Yorker Collection: from Cartoonbank.com. All Rights Reserved.

©2014 Berlitz Languages, Inc.

— Would you recommend the place?

15

damaged goods

11   Explaining problems with merchandise it’s not right for me

it’s defective

It’s the wrong size / color.

It was broken when I opened the box.

It’s too big / small. loose / tight

There’s a hole in it. stain on it

I changed my mind.

A part / piece is missing.

It’s not really my style.

It doesn’t work.

torn

broken

bent

12

ON THE PHONE Service Rep: Hello. TechToys. Customer: Hi, I’m calling about the electronic water gun that I ordered from your Website for my son. Service Rep: Yes. How can I help you? Customer:

It seems to be missing a few parts.

Service Rep: Have you checked all the parts against the list in the box? Customer:

Yes, I have. I can tell you everything that’s missing.

Service Rep: OK. Just give me a moment.

Three weeks ago, Mr. W. B. Lottner went to his local bank branch to exchange money after a trip. When he returned home, he discovered a message on his answering machine from the employee who had helped him. “Mr. Lottner, thank you for banking with us today. However, we made a mistake in your favor. You owe us ten cents. Please come to our branch at your earliest convenience and repay the discrepancy.” Mr. Lottner thought it was a joke and decided to ignore the message. The next day he found another message waiting for him with the same request. “This is too much,” he thought, and promptly called the bank. He spoke to the employee who had left the message and told her that he didn’t think the bank would appreciate that its employees were spending valuable time in order to recover ten cents. The employee could not believe that Mr. Lottner would not agree to return money that was not his. After much discussion and with no agreement reached, Mr. Lottner decided it was best to put the incident behind him. Last week, Mr. Lottner visited his bank to do some business. The employee who had previously hounded him for the ten cents recognized him immediately. “Mr. Lottner,” she said, “do you remember that you exchanged some money a few weeks ago and there was a discrepancy? Now that you’re here, would you mind settling the debt?” Incredulous, Mr. Lottner reached into his pocket and gave the employee a dollar, asking her to keep the change. Mr. Lottner then left the bank. Unbeknownst to him, the employee was in hot pursuit. As he crossed the wide main street downtown, she caught up with him. In her hands were a receipt for ten cents and 90 cents change. The employee begged Mr. Lottner to take the money and the receipt. After all that he had been through, Mr. Lottner paused to think about it. Then he …

16

Level 7 • Chapter 3

©2014 Berlitz Languages, Inc.

13   Your change, sir! (based on a true story)

Academic Skills: BE Level 7 Chapter 3 1 Vocabulary

and expressions

Think about different activities you have participated in or places you have visited on or around campus. Choose an expression from the list to describe your experience and give reasons for your choice. 1. 2. 3. 4. 5.

In a heartbeat Not on your life! It’s one of the best – hands down! Never in a million years! You wouldn’t have to ask twice!

Which activities / places should be improved? How? Why?

2 Grammar

Bob and Mary enjoy going to the theater. How long ago did you quit smoking? We’ve decided to go to Morocco on our vacation. The department promised to send us brochures. They expect to sign the contract tomorrow. John expects us to go to the conference.

Level 7 • Chapter 3

17a

Academic Skills: BE Level 7 Chapter 3

3 Grammar

practice: Gerund or infinitive?

Fill in the blanks with the appropriate form (gerund or infinitive) of the verb in parentheses. 1. Many people enjoy __________ the news online. (read) 2. What time did you and Tony agree __________? (meet) 3. Melanie suggested __________ to a movie, but her boyfriend didn’t want to. (go) 4. Ed hopes __________ the research by the end of next week. (finish) 5. I don’t mind __________ your office to discuss the details. (stop by) 6. Don’t turn. Keep __________ straight. (go) 7. Did you have trouble __________ from campus? (get away) 8. The university plans __________ two more departments next year. (open) 9. I really dislike __________; I’d rather take the train. (fly) 10. Is there any way we can avoid __________ our fees? (raise) 4 Listening

comprehension

Listen to the following dialogue. Then complete the sentences using information from the dialogue. You can also add some of your own ideas. 1.

Heidi asks

2. Heidi says

3. Kevin didn’t

4. Heidi advises

5. Kevin would like

6. Kevin wants

17b

Level 7 Chapter 3

Academic Skills: BE Level 7 Chapter 3 5

Writing activity Imagine that you are Kevin. Write an e-mail (one to two paragraphs), expressing your dissatisfaction about bookstore prices. Does the university have any other options or special discounts for staff and students?

Send

6

Subject:

Discussion How do you think universities can make their bookstore prices more competitive with online stores? Do you think they should do that? Give reasons for your opinion. What do you think of the services provided by online booksellers as opposed to bookstores? Are students better off buying certain items at the bookstore instead of online? If so, which items? Level 7 • Chapter 3

17c

Academic Skills: BE Level 7 Chapter 3 7 Grammar

Some verbs can be followed by infinitive or gerund, and the meaning of the sentence doesn’t change. In some cases it does change. Look at the examples. They continued to work after lunch.

n

They continued working after lunch.

I like to read crime novels.

n

I like reading crime novels.

I stopped to help the old woman.

n

(I stopped what I was doing in order to help her)

I stopped helping the old woman.

n

(At first I helped her, but then I stopped)

8 Grammar

practice: Same meaning or different meaning?

Decide whether the pairs of sentences have the same meaning or different meanings. Same Example:

We like to go out to dinner. We like going out to dinner.

x

__

__

Same 1.

We continued to work after lunch. We continued working after lunch.

Different _____

Different

_____

_____

2. Did Tricia forget to go to the store? Did Tricia forget going to the store?

_____

_____

3. How long ago did you start to work here? How long ago did you start working here?

_____

_____

4. I hate to work on Saturdays! I hate working on Saturdays!

_____

_____

5. Do you think we could stop to eat soon? Do you think we could stop eating soon?

_____

17d

_____

Level 7 Chapter 3

Academic Skills: BE Level 7 Chapter 3

9 Practical

situations

What do you say in each scenario? Situation 1 You bought your textbooks from the campus bookstore. When you returned to your dorm and began your assigned reading, you notice that the ink on the pages is smudged and some pages are missing. Call the bookstore and complain. What do you say?

Situation 2 You work at the campus bookstore. A student wants to return a sweatshirt that she bought because it’s the wrong size and there is a spot on the sleeve. You ask for the receipt and the student says that she lost it. Tell the student about the campus bookstore return policy. What do you say?

Level 7 • Chapter 3

17e

Academic Skills: BE Level 7 Chapter 3 10 Reading

comprehension: The end of cash

This is the year the surging popularity of the mobile wallet, a smartphone that also acts as credit card, checkbook and shop-bot will radically shift shopping habits. It’s the biggest thing in retail since the credit card got us talking about a cashless economy. The driving force is communication: cash can’t communicate, but phones can. Our comfort and routine with cash and credit cards have been barriers of a sort. But mobile payment could jump the fence and move faster than anyone expects. The consumers will save money, in part through deals that are based on past purchases, not just random offers. And they’ll get better financial control. But on an every day level, the mobile wallet’s big promise may lie in the little problems it can solve. “If it’s a busy lunchtime and I can preorder and prepay at Chipotle, skipping the long line,” says Charles Wilson, who helps companies with socialmedia strategies, “then it’s a godsend.” Ed McLaughling, head of emerging payments at MasterCard, agrees with Wilson and says that “cash will never go away but will only become less useful. It’s going to be like the postage stamp. If you aren’t used to using it, it won’t make a whole lot of sense why one would.”

11 Comprehension

check

Are the following statements true or false? Circle T or F. 1.

Mobile wallet is a smartphone that acts as a credit card and checkbook. T F

2. Mobile wallets will not change shopping habits. T F 3. Mobile wallets are effective because they can communicate in different ways compared to cash. T F 4. Consumers won’t have more financial control through mobile wallets. T F 5. Cash will cease to exist one day. T F 6. Some people view mobile wallets as a godsend. T F

17f

Level 7 Chapter 3

Academic Skills: BE Level 7 Chapter 3

12 A

reading strategy: Understanding

Create three questions about the text and ask them to the class.

13 Mini-Presentation

You believe mobile wallets would be a great asset to university students. If the university developed its own mobile wallet, it could store student ID information, credit cards, tuition balance and meal plans. You want to present your idea to the university president this week. What will you say? These questions might be useful: Who would create the university mobile wallet? Would students be charged a fee to use it? How could the university secure each student’s mobile wallet from hackers? What are the advantages for students to use mobile wallets? What could the critics say?

Level 7 • Chapter 3

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Academic Skills: BE Level 7 Chapter 3

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Level 7 Chapter 3

Chapter 4

We had such a good time! Topics Outdoor activities Festivals around the world

Objectives Describing an outdoor activity Talking about festivals and celebrations Describing unusual outdoor events

Grammar Phrasal verbs

1 

D E SCRI B I N G A N OUTDO O R AC TI V I TY Marie: How was the long weekend? Diane: Very nice, thanks. On Sunday, we went to the Labor Day Festival at the park. Marie: How was it? Diane: It was a lot of fun. There was a parade, activities for kids, and some live music. Marie: Really? Who was playing? Diane: A local group. I’ve never heard of them before, but they played all kinds of music. At one point, people started dancing. Marie: That sounds great. Did they have a lot of food vendors, too? Diane: Oh, yes. They had everything: burgers, hotdogs, funnel cakes, ice cream, barbecue, and even some Chinese food! Marie: I’m sorry I missed it. Diane: Well, there’s always next year, you know.

18

Talking about festivals and celebrations 2  How was the festival? — How was the Cherry Blossom Festival? — Wonderful. We had such a nice time. The weather was perfect. — You went to Ueno Park, didn’t you? — Yes. We had a little picnic and relaxed under the trees. — Was there some music in the evening? — I don’t know. We left before it got dark. s Cherry blossoms, Tokyo, Japan

3  What did you see there?

©2014 Berlitz Languages, Inc.

folk dancers

fireworks

arts and crafts

rides

musical bands

face-painting

street performers

hot-air balloons

4  What were they celebrating? — Did you go to the Cinco de Mayo festival on Saturday? — No, I didn’t. You know, I’m embarrassed to say that I don’t know what Cinco de Mayo is. — Oh, well, it was traditionally a holiday to celebrate Mexico’s military victory over the French in the 1800s. Nowadays, people get together to celebrate their heritage and culture, and to have a good time. — So did you go?

s Cinco de Mayo celebration, Puebla, Mexico

Level 7 • Chapter 4

— Yes, I did. It was a lot of fun. There was folk dancing and mariachi music. The dancers and musicians wore beautiful traditional costumes. And the food was delicious. — I’ll be sure not to miss it next year.

19

Focusing on language 5  Two-Word Phrasal Verbs phrasal verbs that can be split:

— When are they setting up the rides for the fair? — I think they’re setting them up tomorrow. — Have you figured out which day you’re going to attend? — No, we still haven’t figured that out. I’ll let you know when we do. — Have you worked out your vacation plans? — No, we haven’t worked them out yet. When Liliana brought up the idea of going to Montreal, Clarisse offered to check out hotel rates on the Internet. She told Liliana that she’d write down anything interesting she found.

phrasal verbs that cannot be split:

— Have you come across any information on the Jazz Festival? — No, I haven’t come across anything at all. — Did you join in when the crowd started dancing? — No, I wanted to join in, but Sheila wasn’t feeling well.

©2014 Berlitz Languages, Inc.

I’ve been looking for some information on festivals in Australia. It turns out that there are several interesting events in Sydney, Adelaide and Melbourne every year.

6  Three-Word Phrasal Verbs two-word verbs

+

preposition:

Javier walks too fast. — I can’t keep up with him! — I can’t make my shift at work tomorrow. Can you fill in for me? — I’m not sure yet. Can I get back to you? Paul doesn’t think he’ll go to the party tonight. He’s not feeling up to it.

Richard is working hard to get along with everyone in his class. He’s making up for a very stressful period in his life when he wasn’t always kind to his classmates.

20

Level 7 • Chapter 4

Describing unusual outdoor events 7

Tell me about the festival.

s Australia National Day

s Pamplona, Spain

s Carnaval in Rio de Janeiro

Australia National Day is celebrated __________________________________________________________________. It commemorates ___________________________________________________________________________________. Australians celebrate by _____________________________________________________________________________. The running of the bulls _____________________________________________________________________________.

©2014 Berlitz Languages, Inc.

Every morning that week, people ____________________________________________________________________. And the bulls _______________________________________________________________________________________. In Brazil, Carnaval __________________________________________________________________________________. During those four days, _____________________________________________________________________________. The Samba Schools _________________________________________________________________________________.

8

WORD PLAY

Adjectives to express excitement

The running of the bulls was thrilling. The fireworks were dazzling. The dancers’ costumes were stunning. The street performers were astonishing. The view from the balloon was breathtaking. The children’s performances were charming. s The traditional dances were fascinating.

Level 7 • Chapter 4

21

9   One of the Greatest Shows on Earth! Founded in 1954, the Galway International Oyster Festival is Ireland’s longest running festival. Each year it draws visitors from all over the world. It has been listed by the Sunday Times as one of “The Twelve Greatest Shows on Earth.” Over 100,000 native oysters will be consumed during this colorful week of gourmet food and great fun. The annual highlight of the action-packed program is the Guinness World Oyster Opening Championship. Competing for the World Title, contestants from every continent vie to open 30 oysters in the shortest time. This year entrants are from Australia, Austria, Canada, Denmark, Finland, France, Germany, Holland, Norway, Russia, Singapore, Sweden, Switzerland, the UK, and the USA.

©2014 Berlitz Languages, Inc.

John Holland, chairman of the festival, invites travelers “to come and celebrate life at the Galway International Oyster Festival. This unique event is all about friends, fun, and fabulous seafood combined with world class entertainment in the charming medieval city of Galway.”

Source: www.galwayoysterfest.com

10

CULTURE CORNER What are you doing on the Fourth? Many Americans gather together for picnics on the 4th of July. Hamburgers and hot dogs top the list of favorite foods. In a recent survey by the American Meat Institute, 32% of American adults said hamburgers were their favorite, and 19% voted for hot dogs. They also said the hot dog is the food most commonly associated with the U.S. On a typical July 4th, Americans eat 150 million hot dogs! Source: American Meat Institute, www.hot-dog.org

22

Level 7 • Chapter 4

Academic Skills: BE Level 7 Chapter 4 1 Vocabulary

and expressions

Try to explain each item on the list in your own words. 1. astonishing

2. street performers

3. charming

4. heritage

5. dazzling

6. folk dancers

7. thrilling

8. stunning

2 Grammar

Study the examples. What can you say about verbs, their position in the sentence and their structure? John decided to put off his vacation for a month. Don’t forget to turn the lights off when you leave. Did you bring in the mail this morning? - Yes, I brought it in.

Level 7 • Chapter 4

23a

Academic Skills: BE Level 7 Chapter 4 3 Grammar

practice: Separable phrasal verbs

Replace the words in bold with the separable verbs indicated in parentheses; then re-write each sentence three ways. Follow the example.

Example: They canceled the meeting. (call off) a. They called off the meeting. b. They called the meeting off c. They called it off 1.

I postponed my appointment. (put off)

2.

I’m considering your idea. (think over)

3.

Don’t mention that subject again. (bring up)

4.

I think Ted will refuse my offer. (turn down)

5.

I was never good at solving math problems. (work out)

23b

Level 7 Chapter 4

Academic Skills: BE Level 7 Chapter 4 4 Listening

comprehension

Listen to the recording. Then answer the comprehension questions. 1.

What is happening on campus in October?

2. Will the fall festival be canceled if the weather is bad?

3. What must students show to get free admission?

4. Will there be music at the festival?

5. What kind of food will the festival have?

6. Is the festival only for students?

5 Writing

activity

You believe your family would really enjoy the fall festival. Write them an e-mail and invite them. Describe some of the attractions and events surrounding the festival.

Send

Subject:

Level 7 • Chapter 4

23c

Academic Skills: BE Level 7 Chapter 4 Grammar exercise: Phrasal verbs without objects

6

Complete the sentences using the correct form of the phrasal verbs in the box. Each phrasal verb is used only once. Example: What’s been going on at the office lately?

1.

calm down

grow up

run away

dress up

lie down

take off

go on √

pass away

turn up

The plane didn’t

__________

on time because of the storm.

2. Mrs. Beale is a widow. Her husband 3. Are you tired? Would you like to

__________

__________

for a while?

4. I’ve looked and looked, but my glasses haven’t 5. Kathy

__________

The children

yet.

__________

.

__________

when they saw the big dog.

8. I wasn’t hurt, but it took me several hours to 7

__________

in Vermont. Her parents still live there.

6. The party will be casual; you don’t have to 7.

two years ago.

__________

after the accident.

Practical situations What do you say in each scenario? Situation 1 You come across a flyer posted in the campus center. A local bar off campus is having a costume Halloween party. You think this would be a lot fun for you and your friends. Ask them if they would like to join you. What do you say?

23d

Level 7 Chapter 4

Academic Skills: BE Level 7 Chapter 4 Situation 2 The campus is having a heritage festival this Saturday. There will be local vendors, arts and crafts, folk dancers, etc. Your friend asks you to join him. You really don’t feel up to it and have a lot of studying to do, but you might be persuaded depending on the attractions offered at the festival. Ask your friend about them before you decide to go. What do you say?

8

Reading comprehension: Five reasons to visit Reykjavik Come February, the people of Reykjavik are ready to wriggle out of hibernation and welcome the first signs of spring. The local authorities decided this was a good time of year to raise people’s spirits, and in 2002 they set up the Winter Lights Festival. For a few days, the city comes alive with dazzling light installations, street performances, theater, dance and live music. Another most visited tourist attraction is Iceland’s Blue Lagoon. It’s a spa located on a lava field. Little wooden bridges and walkways connect the pools. There is a swim-up bar, or you can opt for a massage while floating in the pool. Harpa Concert Hall is also an interesting place to see. It’s made of up over 1,000 glass blocks and is bathed in color at night. Then of course there is Yoko Ono’s memorial to John Lennon, the Imagine Peace Tower, situated on the island of Videy. The tower is made of glass inscribed with the words Imagine Peace in 24 languages. You don’t need to venture into the middle of nowhere to see one of nature’s most spellbinding performances. The Northern Lights and Jeep Tour run by Iceland Rovers lasts about five hours and costs $245. It includes a drive on the black-sand beach, and afterwards there’s a lobster dinner before you head off to look for the lights on the way back to the city. Finally, there is the Dill restaurant, which serves Nordic cuisine. Chef Gunnar Karl Gislason uses natural Icelandic produce and he harvests his own sea salt. Typical dishes are pancake and arctic char roe and pureed rutabaga with salted cod and dill.

Level 7 • Chapter 4

23e

Academic Skills: BE Level 7 Chapter 4 9 Comprehension

questions

Are the following statements true or false? Circle T or F. 1.

The Winter Lights Festival was created to raise citizens’ spirits during the winter months. T F

2. The Blue Lagoon is a bar. T F 3. Yoko Ono’s memorial to John Lennon is in Reykjavik. T F 4. The Imagine Peace Tower inscription is written in 24 different languages. T F 5. In Reykjavik you can take a tour to see the Northern Lights. T F 6. You can try Nordic cuisine at Chef Gunnar Karl Gislason’s restaurant. T F 10 Discussion

After reading the article, would you like to travel to Reykjavik? If so, which attractions would you prefer to see? Think of your native country. What are the five most popular attractions to see and why? Share your top five attractions with the class. 11 A

reading strategy: Definitions

Look at the words in the box from the text. Write a definition describing each word. Share your definitions with the class. to wriggle out of

23f

Level 7 Chapter 4

definitions with the class.

Academic Skills: BE Level 7 Chapter 4

to come alive

memorial

to venture

first signs

inscribed with

spa

12 Mini-Presentation

You think the university should offer more heritage festivals because they would greatly diversify the campus. You are meeting with the university president on Monday to present your idea. What will you say? What are the advantages of having heritage festivals on campus? What kind of heritage should be celebrated? Who will make the choices and organize the festival? What kinds of activities can be incorporated in the heritage festivals?

Level 7 • Chapter 4

23g

Academic Skills: BE Level 7 Chapter 4

23h

Level 7 Chapter 4

Chapter 5

It’s cooler than I expected. Topics Weather as a factor in decision-making Environmental conditions Travel precautions

Objectives Talking about the weather Describing weather conditions Talking about travel concerns

Grammar If-clause review

T A LK I N G A B OUT T H E WEATHER

1

Anna: Hi, Grandma! I’m so glad you came to visit. Let me take your coat. Grandma:

Hi, Anna, you look wonderful. Thank you, here you go.

Anna:

How was your trip?

Grandma:

Fine, thanks. The weather here is cooler than I had expected.

Anna: Yes, it’s been unusually chilly the past few weeks. What’s the weather like in Florida this time of year? Grandma: Warmer and a lot more humid. Our hurricane season just ended, and it’s starting to get very warm. This cool weather is a nice change for me. Anna: I’m glad to hear that. Sit down and I’ll get us something to snack on. Would you like some water?

24

Describing weather conditions 2  What do you know about Vancouver? — We’re thinking about having our next vacation in Vancouver, Canada. Do you know anything about the city? — From what I’ve heard, it’s an excellent spot for a vacation. It’s a beautiful city. There’s a lot to do there. — It must be cold there, right? — Actually, it’s on the coast and has a mild climate. It seldom goes below freezing in the winter, and it’s dry and pleasant in the summer. s Vancouver, Canada

3  What’s the weather like there?

bitter

freezing

cold

chilly

cool

mild

warm

hot

scorching

4  We got snowed in!

©2014 Berlitz Languages, Inc.

— How was your trip to the Caribbean? — We never made it. — Really? What happened? — We got snowed in.

it’s snowing

— Oh, was your trip the same week as the blizzard? — Unfortunately, it was.

a blizzard

flurries

— I don’t think we’re going to be able to play golf this weekend. — Why not? — They’re calling for heavy rain all afternoon.

it’s raining

— As long as there’s no lightning, I don’t mind. it’s sprinkling

Level 7 • Chapter 5

a storm

— But I do!

25

Focusing on language 5  If-clause review present

/

future real conditional

If July is very hot, I’ll probably stay at the beach. If you’re going to China, you’ll need to apply for a visa. If Lisa has already been to Montreal, she should go to Quebec. present

/

future unreal conditional

If I were you, I wouldn’t go there during the rainy season. If they spent more time in Italy, they would speak Italian better. If you were visiting Chicago in the winter, you would need a heavy coat. past unreal conditional

If we had listened to the forecast, we would have taken our umbrellas. If Bill had been traveling by car instead of by train, it would have taken much longer. If they had been told about the storm, they would have stayed at home.

inverted order

I will probably stay at the beach if July is very hot. They would speak Italian better if they spent more time in Italy. You would have gotten a cheaper flight if you had checked the Internet.

questions

— What will you do if July is very hot?

— Yes, I probably will.

— I will probably go away.

©2014 Berlitz Languages, Inc.

— If July is very hot, will you go away?

• If you had six weeks’ vacation, where would you go? • If you were free for the winter, what would you do? • If you won the lottery, what would you do with your winnings? • What would you do if you lost your passport in a foreign country? • What would you do if your parents wanted you to go to school in another country? • What would you ask for if you had three wishes?

6  If vs. unless If you don’t make a reservation in advance, you won’t be able to get a room. Unless you make a reservation in advance, you won’t be able to get a room. You won’t be able to play at that golf club if you don’t know anyone there. You won’t be able to play at that golf club unless you know someone there.

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Level 7 • Chapter 5

Talking about travel concerns 7

What do they need to be aware of?









8  Issues that give travelers pause The Bureau of Consular Affairs of the U.S. Department of State publishes announcements, general information and travel advisories with regard to travel abroad. A brief scan of the advisories and warnings for various countries posted on the State Department’s Website yields a long list of concerns for travelers. The types of issues raised tend to fall into the following categories: disaster preparedness

earthquakes, typhoons, hurricanes

inadequate medical facilities, poorly trained medical personnel, the need for vaccination, inadequate clean water, the risk of insect bites

©2014 Berlitz Languages, Inc.

medical facilities and health

traffic safety and road conditions crime

poor road conditions, landslides, livestock on roads

petty theft, carjacking, “Good Samaritan” scams, “express” kidnapping

What issues are of most concern to you when you travel abroad? Source: travel.state.gov

9  Better safe than sorry

— You’re not going to believe this — my trip has been postponed because a travel advisory has been issued due to political unrest in the country. — It’s better to be safe than sorry in such situations. — I’m really disappointed, but I suppose you’re right.

Level 7 • Chapter 5

27

WORD PLAY

Expressions related to the weather

©2003 The New Yorker Collection: from Cartoonbank.com. All Rights Reserved.

10  

Martina’s been feeling under the weather all week. I think she has the flu. Don’t count on Brian for help when you’re having problems. He’s a fair-weather friend. We won’t be seeing Julia tonight. She’s snowed under with work. William seemed very confused. Does he always walk around in a fog like that?

11  Unusual weather we’re having lately, isn’t it?

hail

28

thunder and lightning

fog

sleet

Level 7 • Chapter 5

©2014 Berlitz Languages, Inc.

— Why did it take you so long to get here? — It’s extremely foggy on the other side of town. — That’s strange. It’s so nice and sunny here.

Academic Skills: BE Level 7 Chapter 5 1 Vocabulary

and expressions

Try to explain each item on the list using your own ideas. 1. to be in a fog

2. fair-weather friend

3. to be snowed under with work

4. to be / feel under the weather

5. travel advisory

6. scorching

7. sleet

8. mild

2 Grammar

What are the differences between these sentences? What do you know about conditional clauses in general? If Tina’s son is sick, she stays home with him. If you didn’t work so hard, you wouldn’t be tired all the time. If it had been warm yesterday, we would have gone to the beach. If I had eaten breakfast, I wouldn’t be hungry now.

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Academic Skills: BE Level 7 Chapter 5 3 Grammar

practice: Present real vs. unreal conditional

Underline the verb that best completes each sentence. Examples: If we take the early train, we will / would be in Paris by noon. 1. Do you think Mr. Taylor will accept the job if they offer / offered it to him? 2. Won’t / Wouldn’t my insurance rates go up if I had a car accident? 3. If the university spends / spent more on advertising, it would pay off in the long run. 4. If I go / went to Australia, I would want to stay at least three weeks. 5. Ed will / would make a fortune if his invention is as practical as he says it is. 6. If we fly / flew in the off-season, will the rates be lower?

4 Listening

comprehension

Listen to the dialogue. Then answer the comprehension questions. 1. Where is Anna traveling?

2. Why did Anna check the weather in India?

3. How are the medical facilities in India?

4. What else does Michael tell Anna to be aware of?

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Level 7 Chapter 5

Academic Skills: BE Level 7 Chapter 5 5 Writing

activity

Write at least two more exchanges to continue the dialogue between Anna and Michael. Share your dialogues with the class.

6 What

would you do if ...?

You are all packed to go home for winter break. Your flight leaves tomorrow morning at 9:00 a.m. You log onto your computer to check the weather and see that the National Weather Association has broadcasted a travel advisory for the next two days. Your area is expecting extreme cold and blizzard-like conditions. You’re not sure if your flight will depart. What do you do?

Level 7 • Chapter 5

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Academic Skills: BE Level 7 Chapter 5 7

Grammar practice: Past unreal conditional Combine and rewrite the sentences using the past unreal conditional. Examples: You didn’t call earlier. I didn’t meet you for lunch. g If you had called earlier, I would have met you for lunch 1.

Pat and Ed didn’t have a map. They got lost.

2. The museum was closed. We couldn’t see the Picasso exhibit.

3. I brought enough cash. I didn’t have to use my credit card.

4. We didn’t know you were on campus. We couldn’t stop by to see you.

5. There wasn’t a mistake in the bill. I didn’t notice it.

8 Practical

situations

What do you say in each scenario? Situation 1 Your art teacher wants to take your photography class out in the field this upcoming weekend to take pictures for your pending project. There is a 60% chance of thunderstorms and possibly hail in some areas. Ask your professor if the field trip will take place and what precautions should be taken. What do you say?

29d

Level 7 Chapter 5

Academic Skills: BE Level 7 Chapter 5 Situation 2 Your friends want to take a trip to the Caribbean over fall break. You know that this is prime hurricane season there. Your friends ask you to join them. What do you say?

9

Grammar practice: Mixed conditional Rewrite the sentences using mixed time conditional. Examples: We didn’t ask for directions. We are lost. g If we had asked for directions we wouldn’t be lost. 1.

Doris lived in Tokyo. She knows how to speak Japanese.

2. Peter is a successful businessman because he worked hard.

3. I bought theater tickets for tonight so I can’t go to the movies with you.

4. We made reservations two months ago. We’re sitting at the best table in the restaurant now.

5. I am here because you told me about this meeting.

6. Joe isn’t the CEO now. He didn’t stay with the company.

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Academic Skills: BE Level 7 Chapter 5 10 Reading

comprehension: Drought is withering U.S. crops. Can superseeds save the day?

In 2012, over 60% of the U.S was experiencing some form of drought - the most in more than half a century. Corn fell by at least 16% and prices rose to record highs. Scariest of all, the drought of 2012, which could eventually cost as much as $18 billion, may be just a taste of what’s to come in a hotter, drier future. Farmers and crop companies are struggling to figure out ways to compete with severe drought. Therefore, agribusiness is hoping to create a new genetically modified crop strain that is designed to endure arid conditions. Industry leader Monsanto is working on a hybrid line of corn called DroughtGard that is designed to enhance crop yield in dry soils. Monsanto says early field-test results indicate that the GM crop might improve yields by 4% to 8%. Still, critics are skeptical that GM crops will enable farmers to overcome persistent drought.

11 Comprehension

check

Are the following statements true or false? Circle T or F. 1.

The drought of 2011 was the worst in U.S. history. T F

2. In 2012 corn fell by 15%. T F 3. Farmers and crop companies are trying to figure out ways to compete with drought. T F 4. DroughtGard is a hybrid line of corn. T F 5. DroughtGard could improve corn yields by 4% to 8%. T F

29f

Level 7 Chapter 5

Academic Skills: BE Level 7 Chapter 5 12 A

reading strategy: Background

You read about one particular situation in the text in Activity 10, but what is the general context into which this topic fits? Write four to eight sentences describing the background topic.

13 Mini-Presentation

You know that climate changes and environmental conditions have affected the food choices and their availability at the dining halls. You believe genetically modified crops would be a beneficial option for the university to consider. How would you present this idea to your fellow students and university management? You might want to consider the following questions: What is a genetically modified crop? Which crops are being genetically modified? Are genetically modified crops more expensive? How could they benefit students and/or staff? What are the disadvantages?

Level 7 • Chapter 5

29g

Academic Skills: BE Level 7 Chapter 5

29h

Level 7 Chapter 5

Chapter 6

Review Now You Can ...! Talk about travel concerns Describe weather conditions Talk about the weather Describe unusual outdoor events Talk about festivals and celebrations Describe an outdoor activity Explain problems with merchandise Express satisfaction / dissatisfaction

Talk about a service surprise Describe emotions Describe reactions to change Talk about difficult decisions Discuss economic changes Describe teaching styles Describe people’s reactions to pressure Summarize actions taken in a crisis Explain the demands of work

30

©2014 Berlitz Languages, Inc.

Describe customer service experiences

ACT I O N MO D UL E 1   —  R O LE CAR D A A Difficult Project in a Group You are responsible for an important research project that counts heavily towards your final grade in class. The deadline is two weeks away, and you don’t see how you can possibly meet it. You have already asked everyone in the group to work overtime. You are very discouraged and experiencing a lot of stress. Today, one of the group members on the project told you he cannot be at school for at least a week because of a family emergency. To make matters worse, another student has been out sick for the last few days. The morale of the group is not good. You have made an appointment with your professor to discuss the situation. You think your group needs more time to complete the project — perhaps just a week more. It’s time for your meeting. Go to your professor’s office.

ACT I O N MO D UL E 2   —  R OLE CAR D A Networking You have just learned from the dean that your major is going to be eliminated. You must switch to a new major almost immediately.

©2014 Berlitz Languages, Inc.

You have become close with your advisor and feel she can help you decide what major would be best for you. Ask for her help and if there’s any way to meet with a few department heads to learn what various majors are about.

ACT I O N MO D UL E 3   —  R O LE CAR D A I think there is a mistake You are a customer at a clothing store. You’re buying three items: a shirt, a jacket, and a belt. The jacket was marked as a sale item — 20% off. The salesperson has just given you the receipt for your purchases. Check the receipt to make sure it is correct.

Level 7 • Chapter 6

31

AC TI O N MO D UL E 1   —  R O LE CAR D B A Difficult Project in a Group You are a professor at a college. You have assigned groups for the final project in a class. The deadline for the project is in two weeks. A student wants to meet with you to talk about an issue with the project. You know that the group has experienced problems wih its members and morale is low. The group has had two months to do this project, and you’re concerned that their issues come from waiting until the last minute to work on it, which could make it unfair to grant an extension. You need to find out what really happened with this project and make a fair decision. It’s time for your meeting. Your student is at your door.

AC TI O N MO D UL E 2   —  R OLE CAR D B Networking You are a college advisor. You are very upset at the school’s decision to eliminate a major that has so many promising students currently taking the program. You feel it’s the school’s fault that enrollment isn’t high enough in the major - a lack of marketing and now the students are the ones to suffer. You’ve made an appointment to talk with the dean about the school’s decision and what a mistake they’re making. Perhaps the decision could be reversed. ©2014 Berlitz Languages, Inc.

Your phone is ringing. Answer it.

AC TI O N MO D UL E 3   —  R O LE CAR D B I think there is a mistake You work as a salesperson at Style First, a downtown clothing store. You’ve had a rough day today because of some confusion about the sale items in the store. Yesterday, one of the clerks mistakenly marked several pieces of merchandise as sale items. You’ve tried to notify customers before ringing up their purchases if an item marked “on sale” was incorrectly labeled, but you have missed a few. Several customers have become upset when they realized that their purchases were not on sale. The store will be closing in twenty minutes. You will be glad when the day is over.

32

Level 7 • Chapter 6

ACT I O N MO D UL E 4   —  R O LE CAR D A Boating anyone? You just read about the Dragon Festival in town this weekend and would like to go. The festival is taking place at the riverfront park downtown. There will be music, Chinese dancers, and excellent Chinese food. The description of the dragon boat races sounded very interesting. You’d like to go to the festival Saturday afternoon when the races will take place. You made a new friend recently. Call and invite your friend to go to the festival with you.

ACT I O N MO D UL E 5   —  R O LE CAR D A Talking about the weather You and a friend had planned to go to the beach tomorrow.

©2014 Berlitz Languages, Inc.

You just went online and checked the weather for tomorrow. The forecast reads: cloudy and warm in the morning; cooler and windy in the afternoon; 70% chance of rain. You were looking forward to a day at the beach, but you don’t want to take a chance with the weather. You’re thinking that it might be wise to change your plans. You’d like to get together with your friend even if the beach doesn’t work out. You’d be happy to go to a museum or see a movie. Call your friend and share the weather forecast.

Level 7 • Chapter 6

33

AC TI O N MO D UL E 4   —  R O LE CAR D B Boating anyone? You are the captain of a dragon boat. You have been very busy the past several weeks preparing for this weekend’s dragon boat race at the city’s Dragon Festival celebrating Chinese heritage and culture. As you know very well, dragon boats are the largest flat water racing canoes in the world. Teams consist of approximately 20 paddlers, a drummer, a steerperson, and a captain. The sport doesn’t require any special athletic skill. Anyone, young or old, can quickly learn the sport. You’ve been participating in dragon boat racing for two years. You find it very exciting — the beating of drums, the team of paddlers working together, and the thrill of competition. You also enjoy the companionship of all the members of your team. Unfortunately, you received a phone call earlier today from two of your paddlers, a couple, who have had to leave town for a family emergency. This leaves you two paddlers short one day before the race. You have been calling friends and colleagues, trying to find replacement paddlers. On such short notice, you’re finding it difficult to find someone who doesn’t already have Saturday afternoon plans. You’re beginning to lose hope.

AC TI O N MO D UL E 5   —  R O LE CAR D B Talking about the weather You and a friend had planned to go to the beach tomorrow. You’ve been working very hard lately and are looking forward to relaxing at the beach. You heard that rain was predicted over the weekend, but you don’t trust weather forecasters. They predicted sunny weather the past two weekends, and it rained during both of them. You think they will be wrong again this weekend. Your phone is ringing. Answer it.

34

Level 7 • Chapter 6

©2014 Berlitz Languages, Inc.

Your phone is ringing. Answer it.

Your Turn 1 A: Tell the class about a project that you have recently completed. How did the project go? Were there any problems? How did you meet the challenges of the project? B: Ask a classmate if he experiences stress in his school life. Ask him how he deals with pressure and stress. Ask if he has any advice for handling stress. Report your findings to the class. 2 A: Tell the class about a time when you had to share difficult news with a family member or friend. What was the situation? How did you break the news? How did the person take the news? Did you learn anything from the experience? B: Ask a classmate if she has ever faced a difficult professional choice. What was it? What did she decide? Is she happy with the decision? If she had an opportunity to live that moment again, would she make the same decision? Share your classmate’s experience with the class. 3 A: Tell the class about a situation in which there was a problem with something you bought. What was the problem? Was something broken? Was it the wrong size or color? Did the store solve the problem? B: Ask a classmate to tell you about the best or worst deal he has ever made while shopping. What was the product / service? Why did he buy it? Why was it such a success / disaster? Report your findings to the class.

©2014 Berlitz Languages, Inc.

4 A: Tell the class about an outdoor activity or festival you have attended. What was it? When was it held? Who did you go with? What did you do there? Would you recommend it to others? Why? / Why not? B: Ask a classmate which of the events in chapter 4 she would choose if she were given a free trip to attend one of them. Why does that particular festival or event appeal to her? Which aspects of the festival would she participate in and most enjoy? Report your findings to the class. 5 A: Tell the class about a time when the weather spoiled an event or outing you had planned. What were you going to do? Did you still do it, or did you have to cancel your plans? How did you feel about it? B: Ask a classmate what he thinks would be the ideal climate to live in. Would he be willing to move to a place that has such a climate? Is weather an important factor in choosing where to live? Is it the most important factor? If not, what is? Report your findings to the class.

Level 7 • Chapter 6

35

Academic Skills: BE Level 7 Chapter 6

Chapters 1–5 objectives

• Explain the demands of work • Summarize actions taken in a crisis • Describe people’s reactions to pressure • Describe management styles • Discuss economic changes • Talk about difficult decisions • Describe reactions to change • Describe emotions • Talk about a service surprise • Describe customer service experiences • Express satisfaction / dissatisfaction • Explain problems with merchandise • Describe an outdoor activity • Talk about festivals and celebrations • Describe unusual outdoor events • Talk about the weather • Describe weather conditions • Talk about travel concerns

Level 7 • Chapter 6

36a

Academic Skills: BE Level 7 Chapter 6 1 Listening

comprehension

Listen to the dialogue. Are the following statements true or false? Circle T or F. 1. Carol is under a lot of pressure.

T F

2. Carol has a final exam next week.

T F

3. Carol is behind schedule on her dissertation proposal.

T F

4. The proposal deadline wasn’t changed.

T F

5. Joyce isn’t understanding about Carol’s situation.

T F

6. Carol won’t have much time this week.

T F

36b

Level 7 Chapter 6

Academic Skills: BE Level 7 Chapter 6 2 Writing

activity

Imagine that you are Joyce. You are worried about Carol being under so much pressure. You are afraid that her stress could have a negative effect on her. Write her an e-mail and ask how she’s doing. Do you have any tips on how she could deal with the challenges she is facing? Share your e-mails with the class.

Send

Subject:

3 Checklist

As a university student, you have seen many ways stress and pressure can affect students. Reflect upon an experience that you had when you were stressed out and/or under a lot of pressure. Write three to four important things that you learned from your experience that you could recommend to other to students who are facing similar situations. Share your ideas with the class.

Level 7 • Chapter 6

36c

Academic Skills: BE Level 7 Chapter 6 4 Practical

situations

What do you say in each scenario? Situation 1 You took your laptop to the campus tech center to have the campus’ virus software installed. When you return to pick up your laptop you notice that the screen is cracked and there are scratches on the keyboard. What do you say?

Situation 2 The campus is having a festival for El Día de los Muertos. This celebration plays a prevalent role in your culture. You would like to help organize this festival and incorporate some of your family’s traditions. You see the student who is in charge studying in the library. What do you say?

5 Reading

comprehension: Coffee shop, contained

In 2008 Starbucks’ chief creative officer, Arthur Rubinfield, was asked to reimagine its retail spaces. 60% of all new U.S. stores that Starbucks has planned for the next five years will be drive-thru. Some of the locations will be what Starbucks is calling micro drive-thrus. At just about 380 square feet, the micros will be among the smallest Starbucks sites in existence. The tiny footprint lets the company enter high-traffic locations previously out of reach. Starbucks’ other container format – one stacked on top of the other – will provide drive-through and walk-up service. These “hammerheads” in Starbucks parlance are about 550 square feet.

36d

Level 7 Chapter 6

Academic Skills: BE Level 7 Chapter 6 Portland, Oregon will get a container hammerhead on a main bicycling thoroughfare, so it will have a walk-up window, bike racks, and a big patio for all the walkers and bikers. Starbucks’ long-term goal is to create store modules that its designers can select based on the location, including the appropriate add-ons (bathroom, patio, etc). The coffeehouse, always a place for conversation, has become a conversation piece. 6 Comprehension

check

Are the following statements true or false? Circle T or F. 1. 70% of all new U.S. stores that Starbucks has planned for the next five years will be drive

thru.



T F

2. Micro drive-thrus will be among the smallest Starbucks sites in existence.

T F

3. Micro drive-thrus prevents Starbucks from selling products in high-traffic areas.

T F

4. A “hammerhead” Starbucks location will provide only walk-up service.

T F

5. Starbucks’ short-term goal is to create store modules that its designers can select based on the

location.



T F

7 Reading

strategy: Find another word or phrase

Replace the highlighted words from the text in Activity 5 with words from the list below that have a similar meaning. road, path, track already there extras design components jargon, manner of speaking inaccessible

Level 7 • Chapter 6

36e

Academic Skills: BE Level 7 Chapter 6 8 Discussion

Discuss the following questions. Which would be more beneficial on campus, a Starbucks micro drivethru or a hammerhead? Why? Do you believe micro drive-thrus or hammerheads could make it difficult for other coffee companies to compete? In what way? What would you say concerning other companies following Starbucks’ idea? Would you like the option to choose your coffee shop location based on your preferred add-ons? Why or why not? 9 Gap-filling

Complete the text with the correct item. Ashley:

Hi Hannah. It’s Ashley. (1)

Hannah:

Sure, Hannah. (2)

Ashley:

Yes, I’ve been so (3)

to see you later?

____________

?

_____________________

____________

need a break to (4)

with writing papers and studying this week that I just

. I feel like I had no time for myself this week, let alone

____________

my friends. I don’t want you to think that I’m a (5) Hannah:

I would never think that! I understand that you have been busy with school work. I’ve been under a lot of (6) (7)

Ashley:

friend.

______________

_________

I’m so (8) (9)

__________

this week too with research and preparation. I feel

that I haven’t called or texted you either.

_________

______________

to have a friend like you! Let’s go see a movie and

to eat. What do you think?

1. a. Want to come by b. Can I stop by c. Can’t I stop by

4. a. let up some steam b. let off some steam c. let on some steam

7. a. optimistic b. guilty c. hopeless

2. a. Is everything okay b. Is everything bad c. Is nothing okay

5. a. fair-weather b. mild-weather c. scorching-weather

8. a. grateful b. bitter c. depressed

3. a. snowed on b. snowed in c. snowed under

6. a. dedication b. under the weather c. stress

9. a. take a bite b. eat a bite c. grab a bite

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Level 7 Chapter 6

Academic Skills: BE Level 7 Chapter 6 10 Writing

activity

Write four lines to continue the dialogue between Ashley and Hannah. Share your dialogues with the class.

11 What

would you do if ...?

What would you say or do in the following situations? Situation 1 You know a friend of yours is facing financial difficulties. You have contacts on campus and could possibly help the friend to find a job or apply for some additional funding through a scholarship. Approach your friend, ask how (s)he is doing and offer some support.

Situation 2 You are dissatisfied with a product you bought at the campus bookstore. When you return the product and describe what is wrong, you discover that you can only exchange the item for another item, not get your money back. How do you solve the situation?

Level 7 • Chapter 6

36g

Academic Skills: BE Level 7 Chapter 6 12 Mini-Presentaiton

Give a mini-presentation on the topics below or a topic of your choice from Chapters 1-5.

• • • •

Talk about a difficult decision you made as a university student. Describe weather conditions that affected your weekend plans at university. Explain the academic demands you faced as a university student. Describe an unusual outdoor event that was held on campus.

Share your mini-presentation with the class.

36h

Level 7 Chapter 6

Academic Skills: BE Level 7 Chapter 6

Level 7 • Chapter 6

36i

Additional Action Modules CHAP T E R 1   —   ROL E CAR D A I can’t work like this anymore! You intern at a small consulting firm downtown. It’s a relatively new company, but it has been quite successful from the start. There are only a few people working for this company and everyone is very busy. The office you share with full-time colleagues is cramped and noisy, and it’s hard to work in this loud environment. This really bothers you. You think that if everyone had their own office they would be able to be more productive, especially you. Your manager who hired you is a “people-person” and doesn’t believe in closeddoor offices. You’ve decided to speak to your manager about the working conditions and see what solutions can be found. Knock on your manager’s door.

CHAP T E R 2  —   ROLE CAR D A Moving on … You graduated two months ago and have just started working for a large shipping firm as your very firt full-time job. You like your job and enjoy the benefits of working for an important corporation.

©2014 Berlitz Languages, Inc.

The economy has been changing in recent years, and you’ve heard talk of downsizing in many parts of your company, but you don’t think your division will be involved. Not too long ago your boss spoke of hiring some new staff. Although you’re a good employee, you don’t feel you stand out as much as another new employee, but you don’t think you’re any less efficient than the other new hires. You’re hoping your company is more interested in the new hires than the highly paid old-timers. Someone is knocking at your door. Ask the person to come in.

CHAP T E R 3  —   ROLE CA R D A Scratch You bought a brand-new car last month. It’s black, shiny, and beautiful. When you bought the car, the salesman and his part-time trainee gave you a coupon for a free car wash. You decided earlier today to use the coupon and have the car washed. You picked up your car an hour ago, and it was very clean. Once you arrived home, you walked around the entire car to admire it. It was then that you noticed that the doors on the passenger side of the car were covered with long, thin scratches. Your car is not so nice and shiny anymore. Drive back to the car dealer and tell him what has happened. Level 7 • Action Modules

37

C H AP T E R 1   —   ROL E CAR D B I can’t work like this anymore! You manage the offices of a small consulting firm downtown. It’s relatively new, but has been quite successful from the start. There are only a few people working for this company and everyone is very busy. Your office is cozy and dynamic, and everyone works closely together as a team. You’re a “people-person,” and you don’t believe in closed-door offices. You feel that they isolate people and prevent the exchange of ideas. You spend almost as much time working alongside your staff at their desks as you do in your office. You work hard and encourage your staff to push themselves in their work. Lately you’ve noticed that your intern is not as productive as you’d like. You’ve decided to speak to the intern, who has just appeared at your desk. This is a good opportunity to share your concerns.

C H A P T E R 2  —   ROL E CAR D B Moving on …

The economy has been changing in recent years, and many parts of your company have downsized. Not too long ago you hired some new staff, but you’ve just received word that most of these employees must be eliminated. It has been decided that your division will take on a “last in, first out” approach. You’re responsible for laying off several employees today. It will be difficult to break the news to these employees, especially since, for many of them, this is the first job they’ve ever had. You know the economy is not good, so it will be hard for them to get another job quickly. Go speak to the first person on your list.

C H A P T E R 3  —   ROL E CAR D B Scratch You work part-time in a car dealership. You have a good reputation so far, and you help sell a lot of cars. A customer is walking into the dealership. You recognize this customer, to whom you helped sell a car last month. The customer looks angry. Greet the customer.

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You’ve worked for a large shipping firm for many years as part of their executive management team. You like your job and enjoy the benefits of working for an important corporation.

CHAP T E R 4   —   ROL E CAR D A A festival weekend Every year you like to attend the spring and summer festivals in your area, and this year is no exception. A couple of months ago, you and your best friend from childhood made plans to attend a very popular festival in the town where you live. Your friend, who lives in another city, booked a flight to visit you during the weekend of the festival. You and this friend grew up together. You know each other’s families very well. Yesterday, you received a phone call from your sister, telling you that she’s taking a few days off from work and would like to visit you the weekend of the festival. Call your friend and mention your sister’s visit. This shouldn’t be a problem — your sister and your friend were also very close many years ago. Find out if your friend would mind spending time with you and your sister.

CHAP T E R 5  —   ROLE CAR D A If the weather’s OK …

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You’re planning a summer vacation and have decided to consult a travel agent for advice on where to go. You enjoy spending time outdoors doing sports and other activities when you travel. You’d like to go somewhere in the Caribbean. You haven’t yet decided which island you’d most like to visit. You’d like to relax, but also do some sightseeing. Hot weather doesn’t bother you. You hope the travel agent will tell you which islands are best for what you’d like to do. Go into the agency and see what they have to offer.

Level 7 • Action Modules

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C H A P T E R 4   —   ROL E CAR D B A festival weekend Two months ago you and your best friend from childhood made plans to attend a very popular festival in the town where your friend lives. You don’t live in the same city as your friend, so you booked a flight for the weekend of the festival. You found a very good deal on an airline ticket, but the ticket is non-refundable. You have already arranged to take several days off from work to make a “long” weekend of your visit. You and your friend grew up together. You know each other’s families very well. In fact, there was a time when you were also close to your friend’s sister. Unfortunately, that relationship took a turn for the worse, and you broke off all contact with her. You never mentioned this to your friend because you didn’t want it to affect your friendship. This issue has never come up because your friend’s sister lives in another city, quite far from your friend. Your phone is ringing. Answer it.

C H A P T E R 5  —   ROL E CA R D B

You are a travel agent in a large agency. Clients often turn to you when they have trouble deciding where to go on their vacations. You have quick access to weather conditions in many popular destinations. This often helps people make decisions. Jamaica’s leading golf resort is having a special, and they’re offering bonuses to the agent who sells the most vacation packages this month. The last day of the sales contest is tomorrow, and you’d like to book a few more trips to this resort before the contest ends. The weather in the Caribbean is not the best in the summer. Major tropical storms are common, and hurricanes can also be a problem. Below is your “short list” of Caribbean destinations for which you have great deals for hotels, activities and flight arrangements.

Location

Activities

Dominican Republic

swimming, surfing, shopping

St Lucia Jamaica Cancun

swimming, volcano excursions swimming, golf, tennis

swimming, sightseeing (Mayan ruins), shopping

A client is walking into your agency now. Say hello.

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Level 7 • Action Modules

©2014 Berlitz Languages, Inc.

If the weather’s OK …

Level 5

Vocabulary Practice Index CHAPTER 1 address (problems) (1) ahead of schedule (1) anticipated (1) anxious (1) arts and crafts (4) astonishing (4)

©2014 Berlitz Languages, Inc.

bargain (3) be finalized (2) be targeted (2) behind schedule (1) bitter (cold) (5) bitter (emotion) (2) bleak (1) blizzard (5) brand new (3) breathtaking (4) bring up (4) bumped (2) calm (1) cancel (1) celebrate (4) challenge (1) charming (4) chilly (5) chip (3) cold (5) come across (4) compatible (3) competitive (2) complain (3) concern (1) confident (2) confirm (1) consumer confidence (2) cool (5) could (1) cover (3) crack (3) dazzling (4) dedication (2) delegate (1) dent (3) depressed (2) ecstatic (2) eliminate (2) entire (3) exchange (3) excitable (1) expand (1) face-painting (4) failure (1) fall behind (1)

Level 7 • Vocabulary Index

fascinating (4) features (3) feel up to (4) figure out (3) fill in for (someone) (4) fireworks (4) flurries (5) fog (5) folk dancers (4) freezing (5) frugal (2) get along with (4) get back to (someone) (4) grateful (2) guilty (2) haggle (over) (3) hail (5) handle (1) heritage (4) hires (2) holiday (4) hot (5) hot-air balloons (4) impatient (1) in / out of stock (3) input (1) install (3) job security (1) join in (4) keep up with (4) lack (of) (1) laid off (2) lay off (2) lightning (5) lots of (3) maintenance (3) make matters worse (1) make up for (4) make up the time (1) manageable (1) may (1) might (1) mild (5) model (3) morale (1) must (1) notice (3) on schedule (1) on / off track (1) optimistic (2)

ought to (1) out of / under control (1) out of a job (2) output (2) pace (oneself) (1) percent (20% off) (3) profitable (2) quote (3) rain (5) receipt (3) recent (2) refund (3) replace (3) request (3) restructure (2) retirement package (2) rides (4) rise to the occasion (1) sales targets (1) scorching (5) scratch (3) scuff (3) service contract (3) set up (4) shelves (3) should (1) sleet (5) smudge (3) snow (5) spot (3) staff reductions (2) stain (3) storm (5) strategy (1) street performers (4) stressful (1) stunning (4) tense (1) thrilling (4) thunder (5) traditional (4) travel advisory (5) trust (1) understaffed (1) upset (1) used (~ car) (3) warm (5) window-shopping (3) work out (details) (4) year-end (2)

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Expressions Index Are you calling to (confirm our meeting   tomorrow)? (1) at your earliest convenience (3) be in a fog (5) Can I get back to you? (4) Can I stop by to see you later? (2) Can you fill in for me? (4)

under the weather (5) We got snowed in. (5) What a bargain. (3) Why don’t you give me a call (when things get better)? (1) You can say that again. (3) Your advice really helped me turn things   around. (1)

fair-weather friend (5) From what I’ve heard … (5) Have you heard the news? (2) hit (you) like a ton of bricks (2) How are you handling the lay-off? (2) How are you taking the news? (2) How was the long weekend? (4)

©2014 Berlitz Languages, Inc.

I appreciate your understanding. (1) I paid through the nose. (3) I took an early retirement. (2) I’m calling about (the jacket) that I ordered. (3) I’m calling to say that (I have to cancel). (1) I’m looking for a … (3) I’m sorry I missed it. (4) If there is anything I can do to help. (2) In a heartbeat. (3) It cost an arm and a leg. (3) It has all the latest features. (3) It turns out … (4) It was a steal / dirt-cheap. (3) It’s better to be safe than sorry. (5) It’s one of the best — hands down. (3) It’s (sprinkling). (5) It’s the wrong size/color/style. (3) Just give me a moment. (3) let off steam (1) No questions asked. (3) Not on your life! (3) snowed under with work (5) Thanks for all your help. (1) The weather here is (cooler) than I   had expected. (5) There’s always (next year). (4) There’s no way on earth. (3) They’re calling for (heavy rain) all afternoon. (5) This is a nice change for me. (5)

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Level 7 • Expressions Index

Grammar Index CHAPTER 1 Modals of probability — degrees of certainty

• In some cases modals are used to express “best guesses” based on the information available at the moment.

• May, might, and could can be used to express less certainty: It might (not) snow. It could rain later, but it’s sunny now.

• Should, ought to, and must are used to express more certainty: They should be arriving any minute. They just called from the station. / They must be running late, or they would have called. / They ought to be back any minute according to the message they left us.

• Modals have only one form. • Short answers to yes/no questions do not include the use of the main verb: — Are you going to the party on Friday? — I might. / We may.

• Stress is placed on the modal to emphasize the degree of uncertainty: We MIGHT not make it to the meeting.

CHAPTER 2 Modals in the passive voice — present tense forms

• The passive construction is used when the focus is NOT on the person or thing doing the action: The report could be completed this week. / The house might be sold. / Jobs may be cut.

• The passive is used when the doer of the action is understood from context: Salary cuts might be made (by the company).

• The passive is also used to avoid mentioning the doer of the action: Staff might be let go. • Passive modals express the possibility of a future action: Employees may be reassigned. Employees might be asked to work fewer hours.

• Questions are typically formed without the use of a modal: — Is the factory going to be closed? ©2014 Berlitz Languages, Inc.

— It might be.

• Only verbs that take a direct object (transitive verbs) can be made passive: The manager may reorganize the project. The project may be reorganized.

CHAPTER 3 Gerunds and infinitives

• A gerund is the –ing form of a verb that functions as a noun; e.g., as the subject (Shopping is fun.) or the direct object (I like shopping.).

• When a gerund is used as the subject (Shopping is fun), an infinitive can be used to express the same idea (It is fun to shop.).

• The same is true with a gerund as the direct object: I like eating ice cream. I like to eat ice cream. • With some verbs, using the gerund or the infinitive has the same meaning: She started watching TV. = She started to watch TV.

• With some verbs, such as remember and stop, the meaning changes: They stopped going to the

movies. They stopped to go to the movies. (They no longer go. vs. They stopped in order to go.)

• Questions are formed according to the same rules: Do you like to eat ice cream? = Do you like eating ice cream?

Level 7 • Grammar Index

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Grammar Index • Adjective + preposition is followed by a gerund: He is interested in buying a car. / He is unhappy about losing his keys.

• Adjective without preposition is followed by an infinitive: He is afraid to go. / She is ready to leave. CHAPTER 4 Phrasal verbs: 2- and 3-word verbs

• A phrasal verb is a verb + the word(s) that follow it; together the meaning is different from the separate meanings of the words.

• There are two types of phrasal verbs: inseparable and separable. • An inseparable verb is made up of a verb and a preposition. The preposition always follows the

verb. If there is a pronoun, it comes after the preposition: I’ll go over the schedule. I’ll go over it.

• A separable verb is also made up of a verb and a preposition. The preposition can be moved. If

there is a noun, it can come before or after the preposition: She threw away the letter. She threw the letter away. The pronoun comes between the verb and the preposition: She threw it away.

• Sometimes a phrasal verb can be both separable and inseparable and have different meanings: He took off his coat. = He took his coat off. = He removed it. Contrast with: We took off for the beach. = We left for the beach.

• Phrasal verbs can be used in all tenses: I clean out my desk on Fridays. / I figured out a plan. / We’ll get back to you about the contract next week.

• They can be used as gerunds and infinitives: Coming up with a plan wasn’t easy. It wasn’t easy to come up with a plan.

• It is important to memorize whether a phrasal verb is separable or inseparable. • Examples of separable verbs are: give up, put off, show off, turn down, stir up, hand out, mix up. • Examples of inseparable verbs are: try out for, watch out for, come across, join in, look for, deal CHAPTER 5 If–clause review

• Conditional sentences are made up of two clauses: the if–clause that states the condition (if it

rains) and an independent clause that states the result (we won’t go to the park): If it rains, we won’t go to the park.

• The if-clause can come before or after the other clause: If he calls, I’ll talk to him. = I’ll talk to him if he calls.

• There are two types of conditionals: real, which describe situations that are true, and unreal, which describe situations that are untrue or contrary to fact.

• The real conditional can be used to talk about the present and the future. To talk about a pres-

ent habitual action, the present tense is used in both clauses: If I study hard, I get good grades. To talk about a future situation, the present tense is used in the if–clause and the future tense in the result clause: If it rains, the concert will be cancelled.

• To use the unreal conditional to talk about the present, the simple past is used in the if–clause and

would, could, or might + the main form of the verb is used in the result clause: If I knew the answer, I’d tell you. / If they lived closer, they might visit more often.

• To talk about the past, the past perfect is used in the if–clause, and would have or could have +

past participle is used in the result clause: If he hadn’t called, we would have left for the airport.

• If and unless can both be used to state conditions: We’ll get there in time if we hurry. = We won’t get there in time unless we hurry. = We won’t get there in time if we don’t hurry.

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Level 7 • Grammar Index

©2014 Berlitz Languages, Inc.

with.

Practice

CHAPTER 1

1 Complete the sentences using the correct word(s) from the box. morale

scheduled

long hours

turned things around

make up the time

input

1. The new version of the software is __________ for release next week. 2. J  ust when it seemed that there was no hope for us to finish on time, our professor got more involved in motivating us and really __________ for us. 3. In order to keep the project on schedule, we’ve been putting in __________ the past two months. 4. We’d like to get your __________ on the thesis of our paper. 5. The further we fell behind in our work, the lower our __________ got. 6. W  e did everything we could to __________ in the schedule, but we still completed the project several days late. 2 tracks 33–37: Listen to each speaker and circle the best response. 1. a. He’s got everything under control. b. Yes, he gave A’s to two people. 2. a. I’m concerned about my parents’ health. b. I’m worried about my grades. 3. a. I think poor student morale is a key issue. b. We’ll meet the college’s GPA targets. 4. a. It wasn’t so much that. It was the group rising to the occasion. b. The grades were very generous.

©2014 Berlitz Languages, Inc.

5. a. Yes, the professor made a big difference when things got difficult. b. Yes, the entire class was involved in every aspect of the project. 3 Put the words in the correct order. Example: at / all-time / morale / low / right now / is / an

Morale is at an all-time low right now.

1. the / on schedule / back / is / essay 2. held / the professor / together / the situation / to explain / an extra class 3. strong / helped / turn / leadership / the situation / around / her / skills / the student’s 4. is building / delays / the pressure / due to / several / in class / schedule 5. hours / in / to make up / long / will have to / the schedule / we all / the time / put in Level 7 • Practice

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Practice 4

tracks 38–43:

Listen to each question. Then match it with the best response.

1. ___ a. I might stop by after work if I can. 2. ___ b. I think so. He should be able to tell us a lot about the books we’ll need. 3. ___ c. Yes, it should be here any minute. 4. ___ d. I should be free. I’ll give you a call. 5. ___ e. He could still be in class. 6. ___ f. It wouldn’t be a bad idea. 5 Write three sentences about possible plans for this coming week and/or weekend. Use may, might and could. Example: I

might see a movie.

1. 2. 3. 6 Complete the conversations using the words in the box. trust

tense and impatient

bring out

care

prioritize

2. – How do you want to go about this? – Well, first let’s __________ the tasks. It will be easier to organize ourselves if we do. 3. – Does your professor ask for class participation? – No, she doesn’t seem to __________ about anyone else’s ideas. 4. – What do you think your professor’s most impressive quality is? – He knows how to __________ the best in us. 5. – Do you like your new professor? – No, not particularly. He’s very __________ during class discussions. 7 Write three sentences about activities you do to help you handle stress. Example: I

like to play golf on the weekend.

1. 2. 3.

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Level 7 • Practice

©2014 Berlitz Languages, Inc.

1. – Trisha in our group tries to do everything herself. She doesn’t delegate well. – It sounds like she doesn’t __________ anyone to do the work the way she wants it done.

Practice

CHAPTER 2

1 Choose the best word to complete the sentences below. A. When the economy grows,

1. ______ increases.

a. output

b. input

2. workers are ______.

a. fired

b. hired

3. consumers spend more ______.

a. cautiously

b. freely

4. stock prices ______.

a. rise

b. fall

a. recovery

b. confidence

2. consumers become ______.

a. frugal

b. eager

3. workers are ______.

a. recruited

b. laid off

4. ______ are frozen.

a. salaries

b. promotions

B. When the economy shrinks,

1. consumer ______ decreases.

2 Complete the sentences using a word from the box. put

forced

switch

terms

absorb

1. At what point in your college career did you ________ your major to English? 2. The class needed some time to ________ the bad news. 3. The entire department is going to be ________ into other majors.

©2014 Berlitz Languages, Inc.

4. It wasn’t a ________ transfer. I chose to transfer schools. 5. We parted company on excellent ________. 3 Rewrite the sentences in the passive voice following the example. Example: TV shows may eliminate movies.

Movies may be eliminated.

1. The airline should announce our flight soon. 2. The waiter should bring your dinner in a few minutes. 3. The professor could review our tests this afternoon. 4. They might reface the library. 5. Our group ought to organize a party when the project is finished. Level 7 • Practice

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Practice 4 tracks 44–49: Listen to each question. Then write a short answer to the question using the verb in parentheses. Example:

It should be.

(should)

1.

(might)

2.

(may)

3.

(could)

4.

(might)

5.

(should)

5 Choose the best word to complete the sentences below. 1. Dan was ________ to hear that his major didn’t have to be changed. (relieved / furious) 2. Sharon was ________ to start a new major at a new college. (disappointed / excited) 3. I’m very ________ to you for calling me to let me know about the foreign exchange opportunity. (confident / grateful) 4. After he lost his scholarship, Michael felt ________ and didn’t know where to begin his search for a student loan. (hopeless / hopeful) 5. I know that some of you feel ________, but I can assure you that you are definitely not responsible. (guilty / glad) 6. How are you going to find your first job if you’re ________ all the time? (optimistic / depressed)

– Hi, Leonard. How are you? I heard you (1) ________ your scholarship. – Wow! Bad news travels (2) ________. It happened last week. I took some really (3) ________ classes and couldn’t keep my grades high enough to hold on to my scholarship. It requires at least a 3.4 GPA (4) ________ and I only have a 3.1. – What will you do? – I have to look for grants and student loans now. I’m (5) ________ because student loans have such a high interest rate. I feel that it will take too long to (6) ________, and in the meantime I’ll waste a lot of money trying. – Do you think you can find enough grants to get only a (7) ________ of student loans? – Well, I’m hoping so, but there’s no telling. I’m going to look for grants based on my major, my volunteer work, and a couple of other factors. I hope they’ll (8) ________ to enough to avoid any student loans. – That’s really hard to do. I have a few thousand dollars in student loans myself. I hope you can manage to find lots of good grants. They’re hard to get, but I’m sure you’ll (9) ________. – Thanks. I might have to get (10) ________, but I think it will be worth it.

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Level 7 • Practice

©2014 Berlitz Languages, Inc.

6 track 50: Listen to the conversation. Write the missing words in the blanks provided.

Practice

CHAPTER 3

1 Complete the sentences using the words in the box. in stock

selection

features

repair

haggle

1. The store offered to ________ our TV for free. 2. Brian needs to decide which ________ he wants to have on his new car. 3. When you shop in a supermarket, you can’t ________ to get a lower price. Prices are fixed. 4. The computer I wanted wasn’t ________, so the salesperson ordered it for me. 5. The store had a great ________ of furniture to choose from. 2 tracks 51–55: Listen and choose the best response. 1. a. Let me check with our other store.

b. Yes, it has the latest features.

2. a. It’s of the highest quality.

b. It was a bargain.

3. a. Yes, we have several in stock.

b. It depends on how old your TV is.

4. a. It is. I just bought it last week.

b. It was. I paid through the nose.

5. a. Thanks. It’s a steal.

b. Does it cover all maintenance and repairs?

3 Rewrite the sentences using the infinitive of the appropriate verb. Example: I tried buying a new part for my car, but the supplier was out of stock.

I tried to buy a new part for my car, but the supplier was out of stock.

©2014 Berlitz Languages, Inc.

1. Rafael began collecting coins after his visit to Albania. 2. Mary Ann can’t stand shopping on the weekend when the stores are crowded. 3. Victoria likes looking for bargains online. 4. We continued calling until we were finally able to get through to John. 4 Rewrite each sentence following the example. Example: Returning a gift can be difficult.

It can be difficult to return a gift.

1. Finishing the project took a lot more time than expected.

Level 7 • Practice

49

Practice 2. Understanding the fine print on a warranty is essential. 3. Shopping for a gift can be frustrating if you don’t have an idea what to buy. 4. Waiting a long time on hold for customer service is annoying. 5 Put a check in front of the correct response. 1. In which sentence has Dawn already made the appointment?

__ __ a. Dawn remembered setting up the appointment.



__ __ b. Dawn remembered to set up the appointment.

2. In which sentence was Greg not already reading the advertisement?

6



__ __ a. Greg stopped reading the advertisement.



__ __ b. Greg stopped to read the advertisement.



track 56:

Listen to the conversation. Then answer the questions.

1. Why did the customer come to the store? 2. Is this the first complaint the store has received? ©2014 Berlitz Languages, Inc.

3. What did the customer want the store to provide first? 4. How does the store prefer to handle the transaction? 5. What does the customer decide to do? 7 Match the statements and the responses. 1. I’m calling about a jacket I ordered from your Website.

___

a. Would you like to exchange it for a different size?

2. I’d like to speak with the manager.

___

b. Have you checked the box thoroughly?

3. Do you have the sales receipt?

___

c. Yes, how can I help you?

4. There seem to be some parts missing. ___ 5. This coat is the wrong size.

50

___

d. No, it was a gift. e. I’ll see if she is available.

Level 7 • Practice

Practice

CHAPTER 4

1 Complete the sentences with a word from the box. crafts

fireworks

missed

painted

highlight

1. We had a great time but, unfortunately, we ________ the live music. 2. The ________ of the day was the hot-air balloon ride. 3. My friends loved the street performers and really enjoyed having their faces ________. 4. We enjoyed looking at the arts and ________ on display. 5. The ________ were fantastic! They lit up the whole sky!

2 Match the sentences with the answers. 1. How was the festival this weekend?



a. Yes, we found a great spot in the park.

2. Were there any folk dancers?



b. I don’t know. We left before it got dark.

3. Was there any place to picnic there?



c. Definitely. I wouldn’t miss it.

4. Wasn’t there a concert that night?



d. Yes, and they wore beautiful costumes.

5. Do you think you’ll go again?



e. It was a lot of fun.

3 Answer the questions in complete sentences. Use the words in parentheses in your answer. Example: Have they set up the stage for the street performers yet? (this afternoon)

No, they’re setting it up this afternoon.

©2014 Berlitz Languages, Inc.

1. – Did Susan bring up the idea of going to the Cherry Blossom Festival? (last night) – Yes, 2. – Has Trent worked out his vacation schedule? (yet) – No, 3. – Did you come across any information on hiking in the area? (on the Internet) – Yes, 4. – Did Ellen write down the directions to the jazz festival? (before leaving) – Yes, 5. – Did your friends join in with the dancers? (for a little while) – Yes,

Level 7 • Practice

51

Practice 4 Complete the conversations using the phrases in the box. feeling up to it

get back to you

keep up with him

turns out

fill in for you

1. – Do you still jog with Nick? – No, I can’t __________________ anymore! 2. – I can’t go to my part-time job tomorrow. – Do you want me to __________________? 3. – Are you still free for lunch tomorrow? – I’m not sure. Can I __________________ this afternoon? 4. – Didn’t we say we would go for a bike ride along the coast this weekend? – Would you mind if I canceled? I’m not __________________. 5. – Have you found anything interesting to do on Saturday night? – Yes, it __________________ there’s a theater festival going on downtown. 5 track 57: Listen to Marcia talking about a festival in her town. Then answer the questions. 1. When is the spring festival in Marcia’s hometown? 2. How long has the city been hosting the festival? ©2014 Berlitz Languages, Inc.

3. What are some of the festival events? 4. What does Marcia enjoy most? 5. What does it take to win first prize in this event? 6 Circle the word that best completes the sentence. 1. The running of the bulls was ________. (thrilling / charming) 2. The fireworks were ________. (relaxing / dazzling) 3. The view from the balloon was absolutely ________. (embarrassing / breathtaking) 4. The children who performed were ________. (charming / stunning) 5. The jugglers and street performers were ________. (challenging / astonishing)

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Level 7 • Practice

Practice

CHAPTER 5

1 Complete the sentences using the words in the box. bitter

snowed

scorching

mild

chilly

1. It’s a little _________ today. I suggest you take a sweater with you. 2. It’s absolutely _________ out there today! I can’t remember it ever being this cold. 3. It’s _________ outside. And they’re calling for more hot weather the rest of the week. 4. I like places with a _________ climate — not too hot and not too cold. 5. Look! It’s completely white out there. We’re going to get _________ in. 2

tracks 58-62:

Listen to each speaker and circle the best response.

1. a. It has a mild, pleasant climate.

b. You don’t need your winter coat.

2. a. It was cool and clear here, too.

b. I heard there was a blizzard there.

3. a. It’s below freezing for the most part.

b. Yes, it’s a great place to visit.

4. a. I’ve lost my umbrella.

b. It’s OK. There are just a few flurries.

5. a. It rained the entire time we were there.

b. It was scorching hot in our part of town.

3 Write three sentences about the weather where you live. 1. 2.

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3. 4 Using the phrases provided, write sentences using if. Example: listen to the forecast / take our umbrellas

If we had listened to the forecast, we would have taken our umbrellas.

1. know that the weather was going to be bad / bring my winter coat 2. ever win the lottery / I / travel around the world 3. have a cell phone / can call the airline on your way to the airport 4. know that the road was closed / Sam / take another way home 5. call us before leaving / tell them that a storm was coming

Level 7 • Practice

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Practice 5 Fill in the blank with the correct word — if or unless. 1. ______ it’s not too hot tonight, I’ll go for a bike ride after work. 2. You won’t be able to get a table at Café Bernard ______ you call in advance. 3. Emil’s parents won’t be allowed in the country ______ they bring their passports with them. 4. ______ we stay at our friend’s house, we won’t be able to afford a ski vacation this year. 5. Lydie would speak better English ______ she had more opportunities to practice. 6. ______ you get snowed in, give me a call. I’ll drive over in my truck. 7. You shouldn’t stay in that hotel ______ you don’t feel safe there. 8. You won’t be able to get your hair cut today ______ you call for an appointment. 9. You’re not allowed to bring your camera into the gallery ______ you have an authorization from the management of the museum. 10. ______ they don’t start saving soon, they won’t have enough money for their retirement. 6 track 63: Listen to the conversation between Mr. Bianchi and a travel agent. Then answer the questions. 1. What does the travel agent recommend that Mr. Bianchi buy? 2. Why does she think this is important? ©2014 Berlitz Languages, Inc.

3. What happens if someone becomes very ill? 4. What happens if you lose your passport? 5. What is the travel agent going to do next? 7 Read each situation. Then write what you would do. 1. Your government issues a travel advisory for a country you are planning to visit. 2. You are going to a developing country, and you don’t know what foods are safe to eat. 3. You don’t know what immunizations you need before you travel to China.

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Level 7 • Practice

Answer Key CHAPTER 1 Exercise 1 1. scheduled 2. turned things around 6. make up the time Exercise 2 1. a 2. b

3. a

4. a

3. long hours

4. input

5. morale

5. b

Exercise 3 1. The project is back on schedule. 2. The professor held an extra class to explain the situation. 3. The student’s strong leadership skills helped her turn the situation around. 4. The pressure in class is building due to several schedule delays. 5. We all will have to put in long hours to make up the time in the schedule. Exercise 4 1. c 2. f

3. a

4. b

5. d

6. e

Exercise 5 Answers will vary. Exercise 6 1. trust 2. prioritize

3. care

4. bring out

5. tense and impatient

Exercise 7 Answers will vary.

CHAPTER 2

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Exercise 1 A. 1. a B. 1. b

2. b 2. a

3. b 3. b

Exercise 2 1. switch 2. absorb

4. a 4. a

3. put

4. forced

5. terms

Exercise 3 1. Our flight should be announced soon. 2. Your dinner should be brought in a few minutes. 3. Our tests could be reviewed this afternoon. 4. The library might be refaced. 5. A party ought to be organized when the project is finished. Exercise 4 1. It might be. Exercise 5 1. relieved

2. They may be. 2. excited

Exercise 6 1. laid off 2. fast 7. minimal amount

Level 7 • Answer Key

3. They could be.

3. grateful

3. difficult 8. add up

4. hopeless

4. They might be. 5. guilty

5. It should be.

6. depressed

4. per semester 5. really upset 6. pay them off 9. figure something out 10. inventive

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Answer Key CHAPTER 3 Exercise 1 1. repair

2. features

Exercise 2 1. a 2. b

3. haggle

3. b

4. a

4. in stock

5. selection

5. b

Exercise 3 1. Rafael began to collect coins after his visit to Albania. 2. Mary Ann can’t stand to shop on the weekend when the stores are crowded. 3. Victoria likes to look for bargains online. 4. We continued to call until we were finally able to get through to John. Exercise 4 1. It took a lot more time to finish the project than expected. 2. It is essential to understand the fine print on a warranty. 3. It can be frustrating to shop for a gift if you don’t have an idea what to buy. 4. It is annoying to wait a long time on hold for customer service. Exercise 5 1. a. Dawn remembered setting up the appointment. (First Dawn set up the appointment, and then she remembered doing it.) 2. b. Greg stopped to read the advertisement. (First Greg stopped, and then he read the advertisement.) Exercise 6 Answers will vary. Possible answers: 1. The zipper broke on the travel bag she bought. 2. No, they’ve had several complaints. 3. The customer wanted a refund first. 4. The store wants the customer to look around for another bag. 5. She decides to look around. Exercise 7 1. c 2. e

3. d

4. b

5. a

Exercise 1 1. missed

2. highlight

Exercise 2 1. e 2. d

3. a

3. painted 4. b

4. crafts

5. fireworks

5. c

Exercise 3 1. Yes, she brought it up last night. 2. No, he hasn’t worked it out yet. 3. Yes, I came across information on the Internet. 4. Yes, she wrote them down before leaving. 5. Yes, they joined in for a little while. Exercise 4 1. keep up with him 2. fill in for you 3. get back to you 4. feeling up to it 5. turns out Exercise 5 Answers may vary. Possible answers: 1. It’s the first Saturday in May. 2. They’ve been hosting it for 50 years. 3. There’s a big parade, street vendors, and flower displays. 4. She enjoys the flower displays. 5. There is a contest for the best flower arrangement. Exercise 6 1. thrilling

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2. dazzling

3. breathtaking

4. charming

5. astonishing

Level 7 • Answer Key

©2014 Berlitz Languages, Inc.

CHAPTER 4

Answer Key CHAPTER 5 Exercise 1 1. chilly

2. bitter

Exercise 2 1. a 2. b

3. a

3. scorching 4. b

4. mild

5. snowed

5. a

Exercise 3 Answers will vary. Exercise 4 1. If I had known that the weather was going to be bad, I would have brought my winter coat. 2. If I ever win the lottery, I will travel around the world. 3. If you had a cell phone you could call the airline on your way to the airport. 4. If Sam had known that the road was closed, he could have taken another way home. 5. If they had called us before leaving, we could have told them that a storm was coming. (Note: There is more than one possible response for some of the questions. The following are also correct: 2. If I ever won the lottery, I would travel around the world. 3. If you have a cell phone, you can call the airline on your way to the airport.) Exercise 5 1. If 2. unless

3. unless

4. Unless

5. if

6. If

7. if

8. unless

9. unless

10. If

Exercise 6 Answers will vary. Possible answers: 1. She recommends that he buy travel insurance. 2. It will cover him for medical care around the world. 3. They will fly him back home. 4. They can help get a new one. 5. She’s going to send him information.

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Exercise 7 Answers will vary.

Level 7 • Answer Key

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Audio Script ACTIVITY 1 | TRACK 1 - This is Barry. - Hi, Barry. It’s Ciro. - Hi, Ciro. Are you calling to confirm working on our project tomorrow? - Actually, I’m calling to say that I have to cancel. - Oh, that’s too bad. Is everything OK? - Remember that big paper I told you I was working on? - Yeah. - Well, it just got bigger. My professor decided to expand certain parts of it. To make matters worse, I have three other huge projects going on right now. - Sounds pretty rough, Ciro. Listen, there’s no pressure on us to meet this week. Why don’t you give me a call when things get a little better? - That may not be for a couple of weeks yet, Barry. - That’s all right. The due date is a long way off. - Thanks, Barry. I appreciate your understanding. ACTIVITY 6 | TRACK 2 | One – You have reached Ed Norton. Please leave a message, and I’ll return your call. Thank you. – Hi, Mr. Norton. It’s Paolo Rossi. We’ve come up with several responses for the issues you raised during last week’s meeting. The situation may not be quite as bleak as you suggested. We’d like to have an opportunity to share our ideas with you. Please give me a call at 212-555-4689. Thank you. TRACK 3 – You have reached Ed Norton, Director of Planning for Coulter Enterprises. Please leave a message, and I’ll return your call. Thank you. – Hi, Mr. Norton. It’s Paolo Rossi. We’ve come up with several responses for the issues you raised during last week’s meeting. The situation may not be quite as bleak as you suggested. We’d like to have an opportunity to share our ideas with you. Please give me a call at 212-555-4689. Thank you. TRACK 4 | Two – Hello. This is Olivier Cheneau. I’m away from my desk for a moment. Please leave a message, and I’ll call you back as soon as I can. – Olivier, it’s Linda. I got your e-mail. I’m concerned about the project, too, but I have a few ideas. I think they could make a difference. Give me a call

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so we can discuss. All right? Thanks. TRACK 5 – Hello. This is Olivier Cheneau. I’m away from my phone for a moment. Please leave a message, and I’ll call you back as soon as I can. – Olivier, it’s Linda. I got your e-mail. I’m concerned about the project, too, but I have a few ideas. I think they could make a difference. Give me a call so we can discuss. All right? Thanks. TRACK 6 | Three – Hi, this is William Stiles. I’m either away from my phone or on the other line. Please leave a message at the tone. – Hi, William. It’s Sarah. I’d really like to talk to you about the situation. Would you have time today? Let me know, OK? My extension is 3078. Thanks. TRACK 7 – Hi, this is William Stiles. I’m either away from my phone or on the other line. Please leave a message at the tone. – Hi, William. It’s Sarah. I’d really like to talk to you about the situation. Would you have time today? Let me know, OK? My extension is 3078. Thanks. ACTIVITY 9 | TRACK 8 | Yoshio I can’t say enough about my professor. She’s excellent. She knows how to bring out the best in people. She got her PhD in her field as well as in teaching. That makes a big difference — she knows both subject matters inside and out. But her job isn’t always easy. There are plenty of stressful moments when students disagree and argue during class discussions. But when things get really difficult, she tries to explore both sides of the argument neutrally and logically. We know that we can go to her anytime we have a question or problem. She’s supportive and knows how to motivate us. The bottom line is that she’s committed to her class, and we all know it. TRACK 9 | Shirley A few years ago, I had a professor who — how can I say this? — who left a lot to be desired. He was rather disorganized, and he wasn’t very reliable. Half the time he didn’t even answer e-mail questions. When I would ask him a question in class, he was evasive — I almost never got a good answer out of him. It was stressful at times because all of us in the class needed guidance in our work and we weren’t getting it. We sometimes wondered if he knew what he was doing. It sure didn’t seem like it. TRACK 10 | Simon My current professor is a bit self-focused. She just talks and talks and talks, lecturing the whole class. She would never dream of asking us for our LevelLevel 7 • Audio 5 • Answer Script Key

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CHAPTER 1

Audio Script AUDIO SCRIPT

input. It’s a shame because some of us have ideas, and we’d love to share them. The fact that our opinions mean nothing has gradually eroded the morale of our entire class. How would you feel in our shoes? TRACK 11 | Hiroko I once had a professor who was too friendly with us. She acted as though she was our buddy. She also had a hard time directing us in our work. That was a problem. Some people took advantage of her teaching style and didn’t really do their homework and projects, but she never said anything to them. That made us feel that it didn’t matter if we were doing our work or not. She also didn’t accommodate different learning styles. When we found that out, some of us dropped the course. It shows that one person can make a big difference, either in a positive way or in a negative way.

CHAPTER 2 ACTIVITY 1 | TRACK 12 – Have you heard the news? Half the professors in our department are going to be eliminated. – Yes, I heard about it this morning. How are you taking it?

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– Not great. One of my favorite teachers is being eliminated. He was so excellent. – That’s awful! I wonder how they decided who to eliminate and who to keep. I hope they aren’t eliminating the wrong people. – Our department is full of great professors. I can think of another department that has some dead weight. – Honestly, so can I. ACTIVITY 7 | TRACK 13 | Jerome Last month, my parents told me that our family would be moving to Boston. My dad’s job was moving and we needed to move with it. I was so surprised at the announcement. What it means for me is transferring to a new school when this one is perfect for me and finding a new part-time job. It’s not an easy decision. Of course I want to be with my family, but I love this college and I don’t want to leave it. I still have a couple months to make a final decision. If I don’t move with my family, I’ll have to find an affordable place to live, maybe even go to school part-time so I can work more in order to afford my living expenses. Either that or take out a lot of student loans. I have no idea what to do.

Level 7 • Audio Script

TRACK 14 | Bridget Two years ago, I conducted a chemistry research experiment that has gotten a lot of attention from important people in the field, major academic journals, plus I got to present my results at an international conference in front of tons of my peers as well as professionals. Now an Ivy League college has offered me a scholarship if I transfer to their school. The scholarship would allow me to graduate with very few student loans, and of course the school would look great on my resume. But the school I’m in helped get me to the point I’m at now. Although the whole hypothesis was my idea, the professors guided me through how to perform the experiments I had in mind. They also helped me get my research paper published in major journals. I feel that it’s not right to just go to a better school as soon as the chance arises after all they did to help me. What should I do? TRACK 15 | Alissa I got quite a surprise from my supervisor at my part-time job at the library last week. He offered me a promotion to circulation manager, which is a full-time position that has benefits. Sounds great, right? Well, even though the job would be in the right career field for me, my dream is to become a research librarian, and I need a master’s degree for that. I haven’t even finished my bachelor’s degree yet! If I take this job, I’ll have to finish my degree by taking my classes nights and weekends, which will take twice as long. Then again, if I do it that way, I can pay for my courses with my new income and get rid of my student loans. This is a difficult decision. TRACK 16 | Mitchell I’m majoring in Hospitality with only a handful of other students. It’s not the most popular major, but I’ve been enjoying it. Yesterday, the dean asked to have a meeting with my fellow Hospitality majors and me, and he told us that there aren’t enough students in the major to continue it; they can’t justify the costs. So now the school is getting rid of it. That means I can either stay in this school and start a new major or transfer to a new school and stay in my old major. Neither option sounds bad. I like this school, and I’ve only majored in Hospitality for one year, so it wouldn’t be much of a setback to start a new major. But I do like Hospitality, and going to a new school to continue it could be exciting. I’ll have to make a decision soon. ACTIVITY 11 | TRACK 17 – Did you hear the news? Allen was canned this morning. – What? – You know, severed, surplussed, downsized, nonretained, discontinued.

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Audio Script

CHAPTER 3 ACTIVITY 1 | TRACK 18 – What did you do this weekend, John? – Lots of little projects around the house. My parents bought some shelves for their bedroom closet a couple months ago, but had never gotten around to putting them up. So this weekend we decided to install them. – Are they happy with the closet now? – Well, it wasn’t as easy as we thought. Once we started building the shelves, we discovered that an entire bag of parts was missing. – Oh no. So what did you do? – You won’t believe this, but they put all the pieces back in the box and went to the store where they had bought it to see if they could give us the missing parts. – What did they do? – They took the shelves back and gave us a brand new set of shelves. No questions asked. We were so surprised. – They took the shelves back and gave us a brand new set of shelves. No questions asked. We were so surprised. – Wow, that’s great service. – You can say that again. ACTIVITY 8 | TRACK 19 | Olivia I went to a department store the other day to buy a blouse. When I got to the cash register to pay for it, the salesperson asked me if I had a coupon. She said it would give me an extra 25% off. I told her I didn’t have it. She had one by the register. She entered the code, and my shirt cost me 25% less! I thought that was really nice of her to give me the extra discount. TRACK 20 | Jean-Pierre Last summer I went to an ice cream place. I wanted to buy a triple scoop ice-cream cone. The employee told me they only served single and double scoops. So I said: “OK, just put three scoops on a cone, and

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I’ll pay for one single and one double scoop.” But it was against company no, he couldn’t do that policy. So he put two scoops into one cone and one scoop into another. I took the single scoop out of the cone and put it on top of the double scoop and gave the empty cone to my dog. The employee thought I was crazy. TRACK 21 | Samantha I subscribe to a couple of magazines. Last week I called the customer service number of one of them to let them know that I was changing my address. What an ordeal! First of all, you never get a human being on the phone anymore. It’s all automated. When I reached customer service, I was put on hold. That went on for ten minutes. When I finally got a live person on the phone, I was told that I had the wrong department. So I was transferred. Then the phone rang and rang, but nobody answered, and there was no way to leave a message. Finally, I got so annoyed that I hung up. I don’t think I’m going to renew my subscription. TRACK 22 | James I went to a furniture store this weekend to buy a new sofa. I was looking around when one of the salespeople came up to me and asked if I needed help. I was glad she did because I was totally lost there were too many choices. She helped me pick out the perfect sofa. She also told me that the store offers a free decorating service. A decorator comes to your house and gives you some ideas for setting your place up. Of course the decorating plan includes furniture from their store, but still, it’s a nice service. After the sofa’s delivered, I think I’ll give it a try. ACTIVITY 12 | TRACK 23 – Hello. TechToys. – Hi, I’m calling about the electronic water gun that I ordered from your Website for my son. – Yes. How can I help you? – It seems to be missing a few parts. – Have you checked all the parts against the list in the box? – Yes, I have. I can tell you everything that’s missing. – OK. Just give me a moment. TRACK 24 – Buongiorno. Moda Nuova. – Hi, I visited your store in Rome when I was there on vacation. I’m calling to see if I can return or exchange a jacket I bought there. I didn’t try it on when I was there, and I just found out that it’s much too small for me.

Level 7 • Audio Script

©2014 Berlitz Languages, Inc.

– You mean he was fired? – That’s it! Let go, disemployed, vocationally relocated – But why? His position wasn’t redundant, was it? – No, it was part of a policy of belt-tightening, resource reallocation, payroll adjustment, reorganization … – Got it. Understood. Message received.

Audio Script – Some of our inventory is the same as in our stores overseas, but there are many items we don’t carry here. If you’d like, you could bring the jacket in and we could see if we have it in stock. – Actually, I don’t live very near the store. I was hoping I could mail it to you. – Could you hold just a moment? I’ll check with the manager.

CHAPTER 4 ACTIVITY 1 | TRACK 25 – How was the long weekend? – Very nice, thanks. On Sunday, we went to the Labor Day Festival at the park. – How was it? – It was a lot of fun. There was a parade, activities for kids, and some live music. – Really? Who was playing? – A local group. I’ve never heard of them before, but they played all kinds of music. At one point, people started dancing. – That sounds great. Did they have a lot of food vendors, too?

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– Oh, yes. They had everything: burgers, hotdogs, funnel cakes, ice cream, barbecue, and even some Chinese food! – I’m sorry I missed it. – Well, there’s always next year, you know. ACTIVITY 7 | TRACK 26 | Australia National Day Once I was in Australia on January 26 — that’s Australia National Day. It’s a big national holiday. It was incredible. I loved it. National Day commemorates the day the British captain, Arthur Phillip, arrived in Australia in 1788. He was the one who started the first permanent British settlement there. But nowadays, National Day is more of a big community day. The towns have lots of activities for the family — parades, fireworks, flag-raising, concerts, theater productions, and sports activities — a little bit of everything. One of my Australian friends told me there’s a big carnival in Canberra, but I didn’t see that. I was in Sydney. Anyway, National Day is a big, festive day when different groups — sporting clubs, theater troupes and so on — get out and celebrate and have fun together. TRACK 27 | The running of the bulls in Pamplona I was really lucky last summer. I was in Spain, in Pamplona, for the running of the bulls. It happens over one week — from the 6th to the 14th of July. Level 7 • Audio Script

I’d seen it on TV before, but that’s nothing compared to being there in person. It’s a wild scene. The streets are jammed with people. Young men — and sometimes young women — dress in white trousers and t-shirts. They wear red scarves around their necks. Together they sing a short song three times. They sing it at 7:55 a.m., 7:57, and 7:59. Then at exactly 8 o’clock, a rocket is fired. Everyone starts running because there are six bulls running right BEHIND them. The bulls run through the streets to the bullring, where they fight. It only takes them about four minutes to run to the bullring. Everyone has to run very fast, obviously, or they’ll get hurt by the bulls. Sometimes people do get hurt. After that, the streets get very crowded. There are a lot of activities going on — music, dancing, singing contests, and so on. It’s one big party all night long. If you ever get a chance, go to Pamplona for the running of the bulls. It’s a must-see. TRACK 28 | Carnaval in Brazil When people think of Carnaval, they usually think of Rio, but, actually, Carnaval takes place all over Brazil. It’s a four-day celebration, usually in February or March. During those four days, the country basically stops all normal activity while people dance the Samba in the streets. There is a Samba Parade with dancers in incredible costumes dancing all night long. People who come to watch also dance and have fun and try to forget about their everyday problems. We have these associations — called Samba Schools — and they compete in the parade. Each school tries to do its best to win — their costumes are fantastic — it’s just incredible to see. It’s a huge, four-day party!

CHAPTER 5 ACTIVITY 1 | TRACK 29 – Hi, Grandma! I’m so glad you came to visit. Let me take your coat. – Hi, Anna, you look wonderful. Thank you, here you go. – How was your trip? – Fine, thanks. The weather here is cooler than I had expected. – Yes, it’s been unusually chilly the past few weeks. What’s the weather like in Florida this time of year? – Warmer and a lot more humid. Our hurricane season just ended, and it’s starting to get very warm. This cool weather is a nice change for me. – I’m glad to hear that. Sit down and I’ll get us something to snack on. Would you like some water?

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Audio Script

TRACK 31 – Did you visit the World Health Organization’s Website? – Yes, I found it had a lot of great information if you are traveling to certain countries. For example, they had some general tips about what to eat and drink, or should I say what NOT to eat or drink … what to avoid. They said that for many parts of the world it’s a good idea to avoid drinking the water unless it’s bottled or has been boiled. In addition, it’s recommended not to eat raw vegetables or fruits. They also suggest not eating from food vendors on the street and to avoid milk and dairy products in many places. It depends on the country, of course. Trying new foods is one of the best parts of traveling, but it’s not a bad idea to be careful about what you eat and drink. TRACK 32 – We’re planning a hiking trip in the mountains this weekend. – That should be fun. One thing you need to pay attention to this time of year is how fast the weather changes. In the early morning, it can be very foggy. Then as the day progresses, it can get very sunny and warm. There could also be thunderstorms this time of year. Of course, the storms often pass as quickly as they begin. The thing is, you don’t want to be out walking when a storm hits. So just pay attention to the weather. Keep an eye on the sky. If it starts to get dark, you know you need to find shelter fast.

TRACK 36 | Four Your strategy was brilliant. TRACK 37 | Five Did you rely on your classmates for input? EXERCISE 4 | TRACK 38 | One Listen to each question. Then match it with the best response. Is the train running on schedule? TRACK 39 | Two Do you think we’ll need to take umbrellas? TRACK 40 | Three Are you going to the party for Mark Tatum’s graduation? TRACK 41 | Four Are you going to ask Jared to participate? TRACK 42 | Five Will you be able to meet me for lunch some time next week? TRACK 43 | Six I wonder why my friend hasn’t called back yet.

PRACTICE: CHAPTER 2 EXERCISE 4 | TRACK 44 | Example Listen to each question. Then write a short answer to the question using the verb in parentheses. Is the package going to be delivered today? TRACK 45 | One Will the tour still be given today at 3:00? TRACK 46 | Two Will the dorms be filled soon? TRACK 47 | Three Are more buildings going to be closed?

PRACTICE: CHAPTER 1

TRACK 48 | Four Are graduation ceremonies going to be eliminated?

EXERCISE 2 | TRACK 33 | One Listen to each speaker and circle the best response. How is the professor handling the situation?

TRACK 49 | Five Will the new strategy be discussed at tomorrow’s group meeting?

TRACK 34 | Two What is your biggest concern at school these days? TRACK 35 | Three We need to address the problems we’ve been having.

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EXERCISE 6 | TRACK 50 Listen to the conversation. Write the missing words in the blanks provided. – Hi, Leonard. How are you? I heard you lost your scholarship.

Level 7 • Audio Script

©2014 Berlitz Languages, Inc.

ACTIVITY 7 | TRACK 30 – I’ve decided to take a bike trip across the south of France. I want to start in Biarritz and end up in Nice. I’ve never done this before, so if you have any tips, I’d love to hear them. – I hope you’re in shape, Richard. It’s very hilly. Don’t put too much in your backpack. And be sure to take some good rain gear. There can be showers at any time. But it’s beautiful country, with many charming villages. I think you’re going to love it.

Audio Script – Wow! Bad news travels fast. It happened last week. I took some really difficult classes and couldn’t keep my grades high enough to hold on to my scholarship. It requires at least a 3.4 GPA per semester and I only have a 3.1. – What will you do? – I have to look for grants and student loans now. I’m really upset because student loans have such a high interest rate. I feel that it will take too long to pay them off, and in the meantime I’ll waste a lot of money trying. – Do you think you can find enough grants to get only a minimal amount of student loans? – Well, I’m hoping so, but there’s no telling. I’m going to look for grants based on my major, my volunteer work, and a couple of other factors. I hope they’ll add up to enough to avoid any student loans. – That’s really hard to do. I have a few thousand dollars in student loans myself. I hope you can manage to find lots of good grants. They’re hard to get, but I’m sure you’ll figure something out. – Thanks. I might have to get inventive, but I think it will be worth it.

PRACTICE: CHAPTER 3

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EXERCISE 2 | TRACK 51 | One Listen and choose the best response. Do you think you can track down the model I want? TRACK 52 | Two How good a deal did you get on the sofa? TRACK 53 | Three Do you think this DVD player will be compatible with my TV? TRACK 54 | Four Your car looks brand new! TRACK 55 | Five Are you interested in a service contract? EXERCISE 6 | TRACK 56 Listen to the conversation. Then answer the questions. – Can I help you? – Yes, I bought this travel bag last week. I used it one time and the zipper broke. There must have been something wrong with it. – I’m sorry. We’ve been having trouble with that shipment of travel bags. Several other customers have complained about the zipper breaking. Would you like to exchange your bag for another one? Level 7 • Audio Script

– Well, I don’t want to exchange it for a new bag, then get it home and have the zipper break again. – If you still have your receipt, I can refund your money. Or, if you’d like to look around and see if you can find another bag you’d like instead. – Could you give me the refund first? Then I’ll take a look around and see if there’s another bag I want. – Actually, it’s easier for the store not to do the refund separately. So if you think you might like another bag, I’ll wait for you to look around. – All right. Just give me a minute to see what else you have. – Let me know if you have any questions.

PRACTICE: CHAPTER 4 EXERCISE 5 | TRACK 57 Listen to Marcia talking about a festival in her town. Then answer the questions. The spring festival in our town is an exciting event. It involves the entire community. This year we’re celebrating the 50th anniversary of the festival. Thousands of people come from all over the country for it. It takes place the first Saturday in May. There’s a big parade with school bands, firefighters, and street performers. Spectators sit along the parade route to watch and wave. Street vendors sell food and handmade art. There’s a lot going on. The absolute highlight for me are the flower displays. Every year, there is a contest for the best flower arrangement. They’re all so gorgeous. Anybody can enter the contest. The winner receives a prize from one of our local businesses. One year, they gave away a trip to Holland. That was definitely the best prize yet.

PRACTICE: CHAPTER 5 EXERCISE 2 | TRACK 58 | ONE Listen to each speaker and circle the best response. Do you know anything about Santa Barbara, California? TRACK 59 | Two We had such bad weather during our vacation in Montreal. TRACK 60 | Three Moscow is not the warmest place in the winter, is it? TRACK 61 | Four I don’t think you should drive in this weather.

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Audio Script TRACK 62 | Five How was the visit to the harbor?

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EXERCISE 6 | TRACK 63 Listen to the conversation between Mr. Bianchi and a travel agent. Then answer the questions. – Silvio Bianchi. – Mr. Bianchi, this is Anita from Brooks Travel. I have your itinerary ready. I’ll fax it over to you this morning. – Good. So I’m all set? – Yes, and I’m also going to send over some information on travel insurance. If you travel outside the country, it’s a good idea to have travel insurance. It covers you for medical care around the world, as well as a few other things. – That sounds like a good idea. Could you briefly just tell me a little more about it? – Sure, hold on for a moment. … Mr. Bianchi? – Yes? – It says here that you get 24-hour travel assistance and coverage for medical bills, hospital expenses, and unexpected trip expenses. So, for example, if you lose your passport, they can help you get a new one. If you need a doctor, they will put you in touch with one. And, if you were to become very ill or get injured — which, of course, we hope won’t happen — they will fly you back home. Basically, you know that if anything happens to you, you can get help without facing big out-of-pocket expenses. – It seems like something to consider. How much does it cost? – There are several options. Why don’t you take a look at the information I’m sending you. If you have any questions, just give me a call. – Great. Thank you for your help, Anita. – Have a good day, Mr. Bianchi. Bye-bye.

Level 7 • Audio Script