Business Studies Homework Class 8

BUSINESS STUDIES HOMEWORK

CLASS 8

Why Do People Work ? __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ survive, profit, achieve goal What is motivation ? __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ willingness, satisfaction, improve, do better What is the importance of motivation ? __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ satisfaction, production, quality Fill in the blanks

MASLOW Abraham Maslow (1908 – 1970) introduced the Neo-Human Relations School in the 1950's, which focused on the ____________needs of employees. Maslow put forward a theory that there are __________ levels of human needs which employees need to have fulfilled at work. All of the needs are structured into a __________ and only once a lower level of need has been fully met, would a worker be motivated by the opportunity of having the next need up in the hierarchy satisfied. For example a person who is dying of hunger will be motivated to achieve a basic wage in order to buy food before worrying about having a secure job contract or the respect of others. A business should therefore offer different ____________to workers in order to help them fulfill each need in turn and progress up the hierarchy

Managers should also recognise that workers are not all motivated in the same way and do not all move up the hierarchy at the same pace. They may therefore have to offer a slightly __________ set of incentives from worker to worker. psychological five hierarchy incentives different

Draw and label The Maslow Hierarchy

Taylor Frederick Winslow Taylor (1856 – 1917) put forward the idea that workers are motivated mainly by ____________. The theory was also called ___________________________ His Theory of Scientific Management argued the following: Workers do not naturally enjoy work and so need close supervision and control. Therefore managers should break down production into a series of small tasks Workers should then be given appropriate training and tools so they can work as efficiently as possible on one set task. Workers are then paid according to the number of items they produce in a set period of time- piece-rate pay.As a result workers are encouraged to work hard and maximise their productivity. It was unpopular because __________________________________________________________________________________

pay, performance related pay

Herzberg Frederick Herzberg (1923 believed in a _______factor theory of motivation. He argued that there were certain factors that a business could introduce that would directly motivate employees to work harder ____________ . Some Examples include 1. 2 3. However there were also factors that would de-motivate an employee if not present but would not in themselves actually motivate employees to work harder ______________ Some examples include 1. 2 3. two, motivators, hygiene

Herzberg believed that businesses should motivate employees by adopting a democratic approach to management and by improving the nature and content of the actual job through certain methods. Some of the methods managers could use to achieve this are: Job enlargement – workers being given a greater variety of tasks to perform (not necessarily more challenging) which should make the work more interesting. Job enrichment - involves workers being given a wider range of more complex, interesting and challenging tasks surrounding a complete unit of work. This should give a greater sense of achievement. Empowerment means delegating more power to employees to make their own decisions over areas of their working life.

Mcgregor

Douglas McGregor found out that there are broadly ___________ types of managers. One who believes in Theory __________ and the other who believes in Theory ____________

Theory x (_______________ style)   

The average person dislikes work and will avoid it he/she can. Therefore most people must be forced with the threat of punishment to work towards organisational objectives. The average person prefers to be directed; to avoid responsibility; is relatively unambitious, and wants security above all else.

Theory y (_______________ style)      

Effort in work is as natural as work and play. People will apply self-control and self-direction in the pursuit of organisational objectives, without external control or the threat of punishment. Commitment to objectives is a function of rewards associated with their achievement. People usually accept and often seek responsibility. The capacity to use a high degree of imagination, ingenuity and creativity in solving organisational problems is widely, not narrowly, distributed in the population. In industry the intellectual potential of the average person is only partly utilised.

two, X, Y, 'authoritarian management, 'participative management

How can managers motivate their staff to do better Managers can influence employee motivation in a variety of ways:  

Monetary factors: some staff work harder if offered higher pay. Non monetary factors: other staff respond to incentives that have nothing to do with pay, eg improved working conditions or the chance to win promotion. Pay Methods 

Managers can motivate staff by paying a fair wage. Payment methods include:

       

Time rate: staff are paid for the number of hours worked. Overtime: staff are paid extra for working beyond normal hours. Piece rate: staff are paid for the number of items produced. Commission: staff are paid for the number of items they sell. Performance related pay: staff get a bonus for meeting a target set by their manager. Profit sharing: staff receive a part of any profits made by the business. Salary: staff are paid monthly no matter how many hours they work. Fringe benefits: are payments in kind, eg a company car or staff discounts.

Non-pay methods of motivation Managers can motivate staff using factors other than pay through:     

Job rotation: staff are switched between different tasks to reduce monotony. Job enlargement: staff are given more tasks to do of similar difficulty. Job enrichment: staff are given more interesting and challenging tasks. Empowerment: staff are given the authority to make decisions about how they do their job. Putting groups of workers in a team who are responsible together for completing a certain task.

Answer the following Which of the following describes the mood of staff? Staff training Staff motivation Staff appraisal 2. How is a worker on commission paid? According to how much time is worked According to the level of output According to how many items are sold

3. John is paid piece rates. What does this mean? He is paid according to how much time is worked He is paid according to how much output is made He is paid according to how many items are sold 4. Dipu is paid by the hour. What does his take home pay depend on? How much time he has worked How much output he has made How many items he has sold 5. Dipu earns £8 an hour and usually works 8 hour shifts four days a week. What is his typical gross weekly wage? £448 £320 £256 6. Which of the following is an example of a fringe benefit? A salary Commission A company car 7. What is switching staff between different tasks to reduce monotony called? Job rotation Job enlargement Job enrichment 8. What does Taylorism claim workers are motivated by? Pay Being given authority Enjoying their work

9. What can affect staff motivation? Work environment Managers Both managers and work environment