Invoice 2211803

General and account enquiries www.kleenheat.com.au Faults, leaks and emergencies Teletypewriter (National Relay Service) Translating and Interpreter Services

Or call 13 13 13 13

21 13 36 14

80 52 77 50

Wesfarmers Kleenheat Gas Pty Ltd ABN 40 008 679 543 PO Box 4184 Myaree Business Centre WA 6960

Tax Invoice Issue date: 18/12/2018

1301011101220130001022302230010110013 SUDARSHAN SINGH 29 TURNBURY PARK DRIVE JANDAKOT WA 6164 Account number

2328191 Previous balance

$9.55

-

$102.00

New charges

+

$95.10

Account balance*

=

$2.65

900

You are currently on our Monthly Smart Saver

750

This bill is for the period: 17 Sep 2018 to 14 Dec 2018 (88 days)

600

Units

Payments

Your average usage at 29 Turnbury Park Drive JANDAKOT was: Average daily consumption: 7.26 Units Average daily cost of gas: $1.08

450 300 150 0 Last Year

Last Bill

This Bill

You've saved $79.44 since you joined Kleenheat compared to what you would have paid under the standard tariff set by government regulation

-----------------------------------------------------------------------------------------------------------------------------------------------

This invoice is for your information only. Payment by Direct Debit has been established for your account. * We have taken your Account Balance as well as your estimated future usage over the next billing period into consideration when adjusting your Monthly Instalment Amount. Current monthly instalment amount: New monthly instalment amount: To apply from:

$34.00 $21.00 12 Jan 19

Details of new charges Supply address: 29 Turnbury Park Drive JANDAKOT

Billing period:

17/09/2018 to 14/12/2018 (88 days)

Meter number: M8A1735032

MIRN:

5600321465

Meter reading: 312 (Actual)

Gas usage:

639 Units

17/09/2018 to 14/12/2018 (88 days) Daily Supply Charge 21.69 cents per day Account Fee 4.73 cents per day Gas Usage Charge 7.26 Units per day @ 11.24 cents per Unit (incl 25% discount)

Total new charges due Includes GST of

$19.09 $4.16 $71.84

$95.10 $8.64

Useful information Savings:

Any savings shown on your bill are calculated by comparison to our standard tariffs.

Overdue notice fees:

Overdue accounts will attract a fee of $8.34 for each notice sent.

Having difficulty paying? Please call 13 21 80 before your account is due to discuss how we may assist you. Moving house?

Log into your My Account at kleenheat.com.au and select Moving Out? or call us on 13 21 80. If you are on a Standard Form Contract you are required to give us at least 3 business days notice. If you are on any other plan you are required to give us 5 business days notice.

Customer Charter:

Our Customer Charter is available free of charge at kleenheat.com.au/help or by calling us on 13 21 80.

Disconnections:

In the event that your gas is disconnected fees will be applied to your account prior to reconnection.

Meter accuracy test:

Meter accuracy testing is available upon request. A fee is charged for this service; however, this fee is refundable should the meter be found to be faulty.

Complaints:

Kleenheat is committed to resolving all complaints. In the first instance please call 13 21 80 and speak with a Customer Service Officer. You can also request for your complaint to be referred to a Supervisor or Manager. In the event you are not satisfied with the resolution offered, please refer your complaint to our Customer Advocate. If your complaint remains unresolved you can contact the Energy Ombudsman on 1800 754 004.

Concessions:

You may be eligible to receive concessions. To find out more, visit kleenheat.com.au/help.

Kleenheat has updated its Privacy Policy particularly regarding how we interact with people through our websites, apps and social media platforms. Please visit kleenheat.com.au/privacy to view.

-----------------------------------------------------------------------------------------------------------------------------------------------