Management All Chapter Mcq.docx

CHAPTER NO. 1 1. it takes too many days for payment by …………….. A] demand draft b] cash C] cheque d] RTGS 2. For paying amount upto 2 lacs,………is a better choice A] demand drafter b] cheque payment C] RTGS d] NEFT

`

[c]

[d]

3. The promise to compensate for any potential failure is called as………. [c] A] fixed deposit b] recurring c]insurance d] interest 4. The certain amount which an insurer pays to the company is [b] A]EMI B] premium C] interst d] bill 5. ……….policy covers on the medical expenses following hospitalization [a] A] health insurance b] travel insurance C] life insurance d] motor insurance 6. very recently , the indian govt. has permitted……..% FDI in the insurance A]49 b]48 C] 50 d] 51 7. find the odd one out [a] A] Bajaj Allianz general insurance b] LIC of India C] ESIC D] Kotak life insurance 8. Retailers can be classified into: [d] A]big and small b] classified and non-classified C] individual and group d] organized and unorganized 9. The govt. of India has allowed ……% FDI in single brand retail tranding A] 49 b] 51 C] 100 d]50 10. In multi brand retail trqading, the permission for FDI is ……..% [b] A] 49 b]51 C] 100 d] 50 11. India is largly an ……….. retail market [a] A] unorganized b] profitable C] oragnized d]black 12. Hospitality falls under …… sector [d] A] public b] retail C] private d] service 13. which one of the following is not a measure segment of hospitality industries

[a]

[c]

[c]

A] accommodation b] food services C] public relation d] other hospitality operation 14. The health care sector in India is controlled by : A] public sector b] private sector C] hospitality sector d] government

[b]

15. The process of transferring ownership of business from public sector to private sector is : [a] A] privatization b] liberalization C] trading d] globalization 16. The relaxation of previous govt. restrictions economic policies, transfer of trade and foreign Direct investment is [c] A] privatization b] globalization C] liberalisation d] modernization

CHAPTER NO. 2 1. Objectives of good plan at departmental/organizational level are : (a) To achieve the departmental as well as organizational goal. (b) To create the feasible work schedule and complete work within time limit. (c) To utilize resources in proper way by minimizing wastage. (d) All of the above Ans.: (d) 2. Objectives of good plan at departmental/organizational level are ; (a) For budgeting for different projects or works. (b) Proper delegation of work. (c) Allocating rights and responsibilities. (d) All of the above Ans.: (d)

3. Advantages of planning : (a) A complete guideline about how, when and what work has to be done (b) Planning helps in completing goals of organization (c) Delays in work can be avoided, (d) All of the above Ans.: (d) 4. Advantages of planning are: (a) Work can be done efficiently (b) Planning minimizes work pressures and deadline tensions (c) Standardization can be enforced through plans (d) AU of the above Ans.: (d) 5. It is observed that planning generally gets fail because of following reasons : (a) Incomplete knowledge of work (b) Absence of data analysis (c) Unrealistic nature of plan (d) All of the above Ans.: (d) 6. It is observed that planning generally gets fail because of following reasons : (a) Absence of feedback of plan. (b) Involvement of people in planning who are not involved in actual work. (c) Not considering risks and uncertainties. (d) All of the above. Ans. : (d)

7. The types of plans are : (a) Operational plans

(b) Tactical plans

(c) Strategic plans

(d) All of the above.

Ans.: (d) 8. The _____ process transforms plans into reality. (a) Planning

(b)

Organizing

(c) Directing

(d)

All of the above

Ans.: (b) 9. can be defined as the process of establishing the orderly use of resources by assigning and coordinating tasks. (a) Planning (b) Organizing (c) Directing

(d) All of the above

Ans. : (b) 10. ______ activity works within the framework of organizational structure. (a) Planning

(b) Organizing

(c) Directing

(d) All of the above

Ans. : (b) 11. Steps for organization process : (a) Review plans and objectives. (b) Determine

the

work

activities

necessary

(c) Classify and group the necessary work activities (d) All of the above Ans. : (d) 12. _____ is division of labor. (a) Work specialization (b) Chain of command (c) Authority (d) Delegation Ans.: (a)

to accomplish objectives.

13. ______ is an unbroken line of authority that links al persons in an organization. (a) Work specialization (c) Authority

(b) Chain of command (d) Delegation

Ans.: (b) 14. ______ is the formal and legitimate right of a manage to make decisions, issue orders and allocate resources to complete organization's goal. (a) Work specialization (c) Authority

(b) Chain of command (d) Delegation

Ans.: (c)

15. _____ is the downward transfer of authority from £ manager to a subordinate. (a) Work specialization

(b) Chain of command

(c) Authority

(d) Delegation

Ans.: (d) 16. _____ can be defined as the management of interdependence in work situations. (a) Controlling (c) Coordinating

(b) Motivating (d) Decision making

Ans.: (c) 17. activity includes communication among the different departments which are dependent on each other. (a) Controlling (c) Coordinating

(b) Motivating (d) Decision making

Ans.: (c) 18. activity includes communication among the different departments which are dependent on each other. (a) Controlling

(b) Motivating

(c) Coordinating

(d) Decision making

Ans.: (c) 19. plays very important role as it ensures harmony among different departments, (a) Controlling (b) Motivating (c) Coordinating (d) Decision making Axis.: (c) 20. After plans have been made and the organization has been established and staffed, the next step is _____. (a) Planning (c) Ans. : (c) 21.

(b) Directing

(d)

Organizing Controlling

______ can be called as "leading", "motivating", "actuating" and so on. (a) Planning (c) Ans.: (c)

(b) Directing

(d)

Organizing Controlling

22. _____ is the process of passing information and understanding from one person to another. Effective communication systems in the organization becomes backbone of coordination, (a) Communication (b) Leadership (c) Motivation (d) All of the above Ans.: (a) 23. _____ can be defined as the process by which a manager guides and influences the work of his subordinates. (a) Communication (c) Motivation

(b) Leadership (d) All of the above

Ans. : (b) 24.

______ means arousing desire in the minds of workers to give their best to the enterprise. It is the act of stimulating or inspiring workers. (a) Communication (c) Motivation Ans. : (c)

(b) Leadership (d) All of the above

1. Getting the things done from others is called as (a) Management (b) Adjustment (c) Organisation (d) Direction 2. What is management ? (a) It is a science (b) It is an art (c) Both (a) & (b) are wrong (d) Both (a) & (b) are correct 3. Out of mentioned below , which is not the input of management ? (a) Human resources (b) Financial resources (c) Growth (d) Technology 4. Out of mentioned below , which is not the output of management ? (a) Desired results (b) Goal achievement (c) Technology (d) Status in market 5. Following are mentioned few duties which is not the duty of management ? (a) To keep stability (b) To motivate staff (c) To reduce wastages (d) To do manufacturing 6. When there is no management , then what will not happen ? (a) Overlapping of duties (b) Wastages of resources (c) Poor functioning of executives (d) Mature work culture 7. Management is there from (a) After 1700 (b) After 1800 (c) After 1900

(d) Historical period 8. Match the pairs : 1. Adam Smith 2. F. W. Taylor 3. Maslow 4. Henry Fayol (a) 1 - b , 2 – d , 3 – a , 4 – c (b) 1 – b , 2 – c , 3 – d , 4 – a (c) 1 – c , 2 – d , 3 – a , 4 – b (d) 1 – d , 2 – a , 3 – b , 4 – c

(a) Need Hierarchy (b) Economics (c) Principles of Management (d) Scientific Management

9. Mc Gregor has given his contribution in (a) Concept of bureaucracy (b) Motion study (c) Theory X & Theory Y (d) Time study 10. F. W. Taylor has given his highest contribution in (a) Economics & management (b) Principles of management (c) Functions of management (d) Scientific management 11. Principles of management is the contribution of (a) Adam Smith (b) Henry Fayol (c) Mary Parker (d) F. W. Taylor 12. What is the correct chronological order for following evolution phases in descending order (older to latest ) ? 1. Scientific Management Theory 2. Organization Environment Theory 3. Behavioural Management Theory 4. Administrative Management Theory 5. Management Science Theory (a) 1 – 4 – 3 – 5 – 2 (b) 1 – 4 – 5 – 2 – 3 (c) 2 – 1 – 3 – 4 – 5

(d) 3 – 2 – 5 – 4 – 1 13. Below are mentioned ‘ stages’ of evolution in management – which is not correct ? (a) The beginning of management thought (b) The war management concept (c) The pre war management concept (d) Management theory in post war era 14. “Management is getting the things done by others” – is said by (a) Henry Fayol (b) Drucker (c) Mery Parker (d) Fayol 15. Management is not (a) An economic resource (b) A system of authority (c) A class or elite (d) All are wrong 16. Management is (a) Methodology (b) Social science (c) Team activity (d) All are correct 17. Henry Fayol has given ------------ principles of management (a) 14 (b) 12 (c) 16 (d) 13 18. Following is not the principle of management (a) Initiative (b) Scalar chain (c) Staffing (d) Responsibility 19. Following is not the principle of management (a) Team work (b) Organizing

(c) Division of work (d) Remuneration 20. Following is not the principle of management (a) Centralisation (b) Authority (c) Decentralisation (d) Esprit de corps 21. Following is not the principle of management (a) Authority (b) Discipline (c) Equity (d) Planning 22. Position , designation , seniority defines (a) Centralization (b) Initiative (c) Authority (d) Scalar chain 23. Meaning of --------- is right to command (a) Stability (b) Authority (c) Scalar chain (d) Initiative 24. Which statement is wrong ? (a) Authority can not be delegated (b) Authority is the power to act (c) Higher the post , higher is the authority (d) Authority is right to command 25. What is the second side of coin of authority ? (a) Position (b) Power (c) Responsibility (d) Remuneration 26. Discipline starts from

(a) (b) (c) (d)

Top to bottom Bottom to top From middle All are wrong

27. Which statement is wrong ? (a) Discipline has no excuses (b) Organization needs discipline (c) Discipline starts from bottom to top (d) Lack in discipline leads to loss of control 28. When many functions are controlled by a central authority , it is called as (a) Authority (b) Management (c) Discipline (d) Centralization 29. ------------ gives power in the hands of center. (a) Discipline (b) Centralization (c) Authority (d) Responsibility 30. Which statement is wrong ? (a) Controls are concentrated at the centre (b) Many functions are controlled by a central authority (c) Centralization gives power in the hands of centre (d) Centralization considers local level issues always 31. Out of following which is not the correct advantage of ‘Division of Work’ ? (a) Extra pressure of work on very few is reduced (b) Monopoly in skills by few is reduced (c) Quality of work gets reduced (d) Work gets completed in less time 32. To start with enthusiasm is called as (a) Initiative (b) Dynamism (c) Leadership (d) Management

33. Which statement is wrong ? (a) Initiative leads into new horizons of work (b) Support by others is not expected after anybody’s initiative (c) Initiative may solve difficult problems (d) Someone should take initiative 34. Remuneration is not based on (a) Performance (b) Responsibility (c) Emotions (d) Designation 35. Requirement of remuneration is not (a) It must be in time (b) Employee satisfaction (c) Higher performance – higher remuneration (d) Based on reference & contacts 36. Which statement is wrong ? (a) In team work , there is more contribution from many (b) Talent of each member cannot be used (c) Teamwork creates good work culture (d) Big task is easier due to teamwork 37. Due to unity of direction , (a) Deviation from the defined path is prevented (b) Work is dividend (c) Authority is delegated (d) Teams are formed 38. Concentration in work is possible by (a) Authority (b) Responsibility (c) Stability (d) Unity of command 39. Equity is seen by few ways . Which is not the correct from following ? (a) Pickup facility (b) Dress code

(c) Canteen facility (d) Chair & Cabin 40. Which statement is wrong ? (a) Equity means equal wages (b) Equity gives dignity (c) Equity means no bias (d) Equity gives good work culture 41. What is Espritde corps ? (a) It is function of manegment (b) It is principle of management (c) It is management concept in Russia (d) It is name of company 42. Out of followingwhich is not the function of management ? (a) Planning (b) Controlling (c) Discipline (d) Directing 43. Out of following which is not the function of the management ? (a) Decision making (b) Remuneration (c) Organising (d) Staffing 44. Deciding in advance what to do,how to do and when to do is (a) Planning (b) Organising (c) Dicision-making (d) Motivating 45. Which is not the correct type of plan ? (a) Corporate plan (b) Action plan (c) Operational plan (d) Management plan 46. Why plan fails ?

(a) (b) (c) (d)

Lack of knowledge Insufficient data Over confidence All are correct

47. Which statement is wrong ? Plan fails due to (a) No feedback system (b) Less devotion to work (c) Conspiracy from enemy and bad luck (d) Incorrect person to do plan 48. Out of following which is not the objective of good plan ? (a) To reduce uncertainty (b) To increase productivity (c) To avoid heavy mental pressures (d) To get money 49. Which statement is wrong ? (a) Planning affects performance (b) Planning is sometimes essential (c) Planning puts focuson objectives (d) Planning is necessary to facilitate control 50. Which statement is wrong ? (a) Proper planning helps in motivating (b) Planning reduces risk (c) Planning is thinking after failures (d) Planning improves the processes 51. First step in planning is: (a) Establish goals (b) Identify resources (c) Prioritize goals (d) Establish tasks 52. Which is the next function after planning ? (a) Scheduling (b) Organising (c) Staffing

(d) Decision-making 53. ‘The assignment of each grouping to a manager with the authority necessary to superviceit’,is called as (a) Planning (b) Organising (c) Staffing (d) Controlling 54. Out of following ,which is the first activity in organizing ? (a) Assigning the activities to maneger (b) Grouping the activity (c) Delegation of authority to managers (d) Identifying the activities 55. Providing correct way of working is (a) Planning (b) Organising (c) Directing (d) Controlling 56. Which statement is wrong? (a) Directing is one time activity (b) Directing should not be autocratic (c) Directing needs good vision in leadership (d) Directing need communication and motivation as supportive function 57. …….. is like a brake system in automobile. (a) Directing (b) Planning (c) Controlling (d) Management 58. Work in correct track with correct speed is possible by (a) Planning (b) Organizing (c) Directing (d) Controlling 59. Out of following which is not the characteristics of controlling

(a) (b) (c) (d)

It is starting function It needs at any time It is flexible It is dynamic in nature

60. Techniques not used for control function are (a) CPM (b) PERT (c) Audit (d) Budget 61. Control system having feedback is (a) Reverse system (b) Feedback control (c) Open loop system (d) Closed loop system 62. First step in decision making is (a) Recognize the problem (b) Evaluation (c) Analysis (d) Finding out alternatives 63. Which of following is the advantages of effective decision making (a) No delays (b) Quick action (c) No confusion (d) All are correct 64. Which is not the technique for effective decision making in core company? (a) Linear programming (b) Simulation (c) Outsourcing (d) Dynamic programming 65. Need-want-satisfaction chain is invented by (a) Fayol (b) Taylor (c) Drucker (d) Maslow

66. Which is the first need in Maslow’s need hierarchy? (a) Physiological (b) Security (c) Social (d) Self-Actualisation 67. Food, Water, Shelter are …………. Needs. (a) Physiological (b) Esteem (c) Social (d) Safety 68. How many need are mentioned in Maslow’s need hierarchy? (a) 3 (b) 4 (c) 5 (d) 6 69. Do the proper ascending sequence(down to up) of Maslow’s needs 1. Physiological needs 2. Security needs 3. Love/affection needs 4. Social needs 5. Self actualization needs (a) 1-2-3-4-5 (b) 1-3-4-2-5 (c) 1-4-3-2-5 (d) 2-1-3-4-5 70. “They expects less but contribute more” – This happens in which phase (a) Social needs (b) Self actualization needs (c) Safety needs (d) Esteem needs 71. Which is the last need (higher) in Maslow’s need hierarchy? (a) Self actualization needs (b) Social needs (c) Physiological needs

(d) Safety needs 72. Employees get entergized due to (a) Controlling (b) Planning (c) Motivation (d) Decision making 1.Who is known as the father of scientific management a. Alfred marshall

b.Mattew Boulton

c. F .W. Taylor

d.Elton Mayo

2. Who is known as the father of Modern management a. Max Weber

b. Henri Fayol

c. Mary Follett

d. Henry gantt

3. fredeick Tayor stressed on : a. selecting the right people for the right job b. Diivision of labour c. Unity of command d. Unity of direction 4. Fayol suggested that organisations can be subdivided into ________ main groups of activity a. 12

b. 4

c. 14

d. 6

5. Who is credited with having developed the concept of a priority or hierarchy of needs a . F .W. Tayior

b. Abraham Maslow

c. Max Weber

d. Mary Follett

6. Arya Chanakya’s Arthashastra written in the 3rd century BC provides guidelines for : a. The policies of governance of a kingdom and people management b. How to work c. Utilisation of the organization’s strength and the importance of discipline

d. The policies and objectives of an organization 7. In the early writings on management , The art of war was written by : a. Arya chanakya

b. Mark Twain

c. Sun Tzu

d. Adam smith

8. The breakdown of operations in a product’s manufacturing into small and repetitive tasks is recommended by : a. Peter Drucker

b. James watt

c. F. W. Taylor

d. Adam smith

9. To motivate workers Taylor suggested : a. a differential piece rate method of payment b. to pay more salary c. to give less work d. to provide festival bonus 10. Gantt chart represents : a. critical activities in a project b. schedule of project c. predetermined duration and actual progress of activities d. details of design of a project 11. Who developed a theory on motion study a. Taylor

b. James watt

c. Gilbreth

d. Peter Drunker

12. Authority hierarchy, rules and procedures and division of rules and responsibilities to manage work are all features of : a. Taylor’s principle of management Fayol’s b. Fayol’s principle of management c. General administrative theory

d . Weber’s bureaucratic organization. 13. Mary follett developed the theory of group dynamics for : a. resolution of conflict b. deciding wages c. the communication process d. doing large –scale tasks 14. possibility the most important 20th century influence on management was : a. scientific management b. middle management c. the industrial revolution d. the division of labour 15.who is recognized as” the man who invented management” a. F .W Taylor

b. Elton mayo

c. peter F .drucker d. henri Fayol 16. Who is responsible for the actual operations of various departments a. top management b. board of directors c. middle management d. frontline management 17. ________sets the vision and mission of the organization. a. Top management. b. Middle management. c. frontline management. d. Board of directors. 18. The board objectives and policies are decided by :

a. Regional management. b. Marketing manager. c. supervisor. d. chief executive officer. 19. When we classify managers according to their level in the organization, they are described as : a. Functional , staff and line managers. b. Top managers , middle managers and supervisor. C. High level and lower level managers. d. General managers and administrative managers. 20. Top level managers engage chiefly in _________planning or long range planning. a. Human resource

b. Financial

c. Successsion

d. strategic

21. “Analysis of causes of deviations” is a part of which process a. Motivation

b. Teamwork

c. controlling

d. leadership

22.Which of the following is not a basic function of the management process a. controlling c. working

b. organizing d, leading

23. _________reduces uncertainty . a. negotiating

b. planning

c. organizing

d. leading

24. The planning process is used to prepare__________ in an organization. a. Advancement

b. Technologies

c. Discoveries

d. Budgets

25. Getting work done with a minimum is of effort, expense or waste is the definition of :

a. Efficiency

b. Effectiveness

c. productivity

d. planning.

1) A …….. Is long term goal ? (d) a. Plan b. operation c. innovation d. vision 2) ……… is communication that flow from higher level to lower level in the organisation ? (c) a. Horizontal communication b. up word communication b. Down word communication d. none 3) ………… determines specific goals lay down the broad area within which the goals are to be attained ? (d) a. Organization b. management c. business d. none 4) …….. is the application of knowlegde and personal skill to achieve the result. ? (a) a. Arts b .science c. work d. none 5) Who is not middle level manager ? (a) a. General b. sectional head c. production d. marketing 6) Which manager supervise and coordinate the activity of operating employees ? (b) a. Production b. frontline c. section head d. operation 7) …….. is the policy marking function ? (d) a. Production b. plan c. work d. administration 8) …….. is not belongs to Henry Fayols 14 principle of management? (a) a. Standardisation b. scalar chain c. authority d. discipline 9) …… is 2nd function of management ? (a) a. Organizing b. planning c. leading d. controlling 10) The process of inspiring the subordinate to put there best is known as …….? (c) a. Motivation b. team work c. management d. leadership 11) Which one of the following function involve Recruiting and placing qualified personal need for organisation ? (c) a. Planning b. organizing c. staffing d. leading 12) …….. is converts efforts in to result (b) a. Goal b. business plan c. stratergy d. vision 13) Plans that apply to the entire organization , establish the organaisation overall objectives and seek to the position of the organization in the term of its environmental are called as ……….? (b) a. Tacticle b. strategic plan c. single use plan d. operational plans 14) For a manager , to control or direct the work on of an employees , the manager must have ? ( a) a . line authority b. responsiblity c. referent power d. staff authority 16) ……… is the process of which an org. decide what will sell to whom , when and how. (d) a. strstegic management

b. planning c selling d marketing

17)manager who are resposiable for marking organization-wide decision and establishing the plans And gols that affect organization are?

(b)

a. top manager b. frontline manager c .production d .research manager 18)……… is the process of getting activities completed efficiently and efficiently with through other people? (d) a. leading b. supervision c. controlling d. management 19) which is not a type communication? a. voice mail b. publication c. formal presentation d. listing 20) the five operate .function of planning ,organizing ,commanding, coordinating and controlling were proposed by. (d) a. F.W.Tayolr b. Henry Ford c. chester barnard d . henri Fayol 21)the process of monitoring, comparing ,and correcting is called……..? (b) a. coordinating b .controlling c. leading d. organizing 22) the three essential managerial skills required by any person in an organization are………(d) a. technical ,human ,and empirical b . human ,empirical and conceptual c. technical, interpersonal and controlling d. technical,human and conceptual 23)manager with good…….are able to get the best out of their people.. (a) a. human skills b. conceptual skills c. technical skills d. visual skills 24)which one of the following skills are more imp. At lower level of man.? (b) a. human

b. technical c. conceptual d. empirical

25) in order to achieve a mission ….. …..is /are set? (a) a. smaller gols

b. vision

c. big plan

d. strategy

26)A business plan depends upon ……. Information. (d) a. product b. word of mouth

c. finance d. market

27)…………refers to produce and earn at least what the business did last year? (b) a. profit

b. survival

c. progress

d. none

28) witch of the following factors is considered while developeing premises in the planning process? (d) a. govrnment policy

b .techonological changes

c. cost of row material d. none

29)……….. is the right to issue orders or make decision . (d)

a. to mangers b. government policy c. supervise d. authority 30) Developing responsible employees is a /an …………process? (a) a. leading

b. planning c. coordinating d. old

31)………. Is the function of employing eligible people for the company? a .planning

(b)

b. staffing c. strategy d .mission

32)……..Is the judgement of future . (a) a.forecasting b. planning c. mission d.orgnaising

CHAPTER NO. 3 Q. 1

The main components of the organization are : (a) Clearly defined objectives (b) Well organized and coordinated group of people (c) Suitable division of work and labour (d) All of the above. Ans. : (d) Q. 2 The main components of the organization are : (a) Predefined and clear policies and procedures. (b) Eight division of authority and responsibility (c) Effective communication system. (d) All of the above Ans. : (d) Q. 3 Organization has following characteristics: (a) Small or large group of people. (b) Group ia leaded by executive leader. (c) Important tool of management is organization. (d) All of the above. Ans. : (d) Q. 4 Organization has following characteristics : (a) Allocates duties and responsibilities to employees. (b) Organization establishes a relationship between authority and responsibility. (c) Organization controls the efforts of the group. (d) All of the above Ans. : (d) Q. 5

Elements of organization are : (a) Set of defined objectives. (b) Well organized and coordinated group of people.

(c) Proper division of work and labour. (d) All Of the above Ans. : (d) Q. 6

Elements of organization are : (a) Clear and well defined policies and procedures. (b) Proper division of authority and responsibility. (c) An effective system of communication. (d) All of the above

Ans.: (d) Q. 7

Organization can be defined as _____. (a) The process of identifying and grouping the work to be performed. (b) Defining and delegating responsibility and authority. (c) Establishing relationships for the purpose of enabling people to work most effectively together in accomplishing objectives. (d) All of the above

Ans.: (d) Q. 8 The principles of organization are : (a) Understanding and formulating of objectives. (b) Association and relation of basic components of the organization. (c) Responsibility and authority. (d) All of the above Ans. : (d) Q. 9

The principles of organization are : (a) Span of control. (b) Division and grouping of work. (c) Proper delegation of work. (d) All of the above

Ans.: (d) Q. 10 Which factors decide the type or organization : (a) Size of the organization. (b) Nature of the product being manufactured. (c) Complexity of the problems being faced. (d) All of the above Ans.: (d)

Q. 11 Commonly known forms(types) of organization structures: (a) Line, military or scalar organization. (b) Line and staff organization. (c) Functional organization. (d) All of the above. Ans.: (d) Q. 12 ______ is one of the simplest types of organization. (a) Line organization. (b) Line and staff organization. (c) Functional organization. (d) All of the above. Ans.: (a) Q.13 Line organization is also called as _____ or scalar organization. (a) Military organization. (b) Line and staff organization. (c) Functional organization. (d) All of the above. Ans.: (a) Q. 14 Applications of Line organization :

(a) Small businesses (b) Military (c) Automated industries like textile (d) All of the above. Ans. : (d) Q. 15 Advantages of line organization are : (a) Simple and easy. (b) Flexible structure and easy to expand or contract. (c) Easy addition and removal of members. (d) All of the above Ans. (d) Q. 16 Advantages of line organization are : (a) Easy communication among employees. (b) Almost no confusions exist. (c) Working speed is fast. (d) High degree of discipline. Ans. : (d) Q. 17 Disadvantages of line organization are : (a) Neglects area of specialization of employees. (b) May overload employees. (c) Highly skilled and qualified people are required. (d) All of the above. Ans. : (d) Q. 18 The line organization is developed step by step to shape as the ______ . (a) Line organization. (b) Line and staff organization. (c) Functional organization.

(d) All of the above. Ans. : (b) Q. 19 The__________makes a combination of the line organization with staff departments that helps and advice line departments. (a) Line organization. (b) Line and staff organization. (c) Functional organization. (d) All of the above. Ans.: (b) Q. 20 Advantages of line and staff organization : (a) Expert advice is available from specialist staff executives. (b) Perfect work division (c) No work overloading. (d) All of the above Ans.: (d) Q, 21 Advantages of line and staff organization : (a) Improved product quality. (b) Duties are clear to each person. (c) System functions smoothly. (d) All of the above Ans.: (d) Q. 22 Disadvantages of line and staff organization : (a) Increase in cost of product because of increase in staff. (b) More people more confusions and breaking rules and regulation by line of executives. (c) Unclear functions create confusions. (d) All of the above. Ans.: (d)

Q. 23 The mainly focuses on the specialized area of the person and the person does the same job. This is also known as staff organization type. (a) Line organization. (b) Line and staff organization. (c) Functional organization. (d) All of the above. Ans.: (c) Q. 24

Merits of functional organization : (a) Because of specialization, responsibilities are fixed. (b) Expert advice can be received. (c) Better quality of products can be produced. (d) All of the above.

Ans.: (d) Q. 25

Demerits or disadvantages of functional organization : (a) Coordination is difficult as many people are working on the same level. (b) Maintaining discipline is difficult. (c) Assigning

of new

job

is

difficult

(d) All of the above. Ans. : (d)

Q. 26

______ are internally formed. (a) Line organization. (b) Line and staff organization. (c) Functional organization. (d) Project organization

Ans. : (d) Q. 27

Features of project organization are : (a) Organizations are internally formed.

because

of specialization.

(b) These organizations are generally temporary. (c) Less number of employees. (d) All of the above Ans.: (d)

Q. 28 Types of project organization : (a) Function based (b)

Project based

(c) Matrix based

All of the above

(d)

Ans.: (d) Q. 29 Advantages of project organization : (a) The scope of work is limited so efficiency is more. (b) Teamwork is not emphasized. (c) This structure reduces communication and decision making. (d) All of the above Ans. : (d) Q.30 Disadvantages of project organization : (a) Temporary nature of organization. (b) Loose bonding in groups. (c) Functions are complicated (d) All of the above Ans.: (d) 1. In ____firm there could be two or even more than two partner are there who share all profit and expenses. (a) Single ownership (b) Paternership (c) Joint Stock Companies

(d) Co-operative Organizations Ans:(b) 2. A ____society is group share holder (individuals). (a) Single ownership (b) Paternership (c) Joint Stock Companies (d) Co-operative Organizations Ans:(c) 3.____ are private and mainly created for providing diff services individual as well as society. (a) Single ownership (b) Paternership (c) Joint Stock Companies (d) Co-operative Organizations Ans:(d) 4. Government Sector means companies which are public limited and having govt undertaking. (a) State and central govt owned (b) Paternership (c) Joint Stock Companies (d) Co-operative Organizations Ans:(a) 5. ____ can be defined as running business by single owner. Ans:(a) 6. In simple words the ____ can be defined as association of two or more people doing business together to share profit and expenses coming out of business. (a) Properietorship (b) partnership

(c) Private limited (d) public limited Ans: (b) 7. In ____ capital is raised by partner. So profit losses and expenses are shared. (a) Properietorship (b) partnership (c) Private limited (d) public limited Ans: (b) 8. A ____ contributes capital shares profit and losses of the firm. (a) Sleeping partner (b) active partner (c) secret partner (d) nominal partner 9. ____ partner does not contributes in day to day activites or affairs of firm. (a) Sleeping partner (b) active partner (c) secret partner (d) nominal partner Ans:(a)

10. the ___takes part in all day to day activities or management. (a) Sleeping partner (b) active partner (c) secret partner

(d) nominal partner Ans:(b) 11.the____is also known as working partner (a)sleeping partner (b)active partner (c)secret partner (d)nominal partner Ans:(b) 12._____could be manager,organizer,adviser or controller (a)sleeping partner (b)active partner (c)secret partner (d)nominal partner Ans:(b) 13.A partner who is not publically known as partner but takes active part in affairs of business is ___ (a) sleeping partner (b) active partner (c) secret partner (d) nominal partner Ans:(c) 14. Nominal partner contributein term of their goodwill &credit from market (a)sleeping partner (b)active partner (c)secret partner (d)nominal partner

Ans:(d) 15.Legally ____ are not allowed but still they may exit with concent of there other partner. 16. The ____ continue partnership till the mutual faith trust and confidence exist among all partner. (a) sleeping partner (b) minor partner (c) partnet at will (d) partner in profit only Ans :(c) 17. The ____ share only profit andnot liable for anything are partner in profit only. (a) sleeping partner (b) minor partner (c) partnet at will (d) partner in profit only Ans :(d) 18. Types of partnership: (a) general partnership (b) limited partnership (c) both (a) & (b) (d) None Ans : (c) 19. Advantages of partnership (a) Decision making becomes easy and meaningful (b) Capital is shared (c) Responsibilites are shared (d) All of the above

Ans:(d) 20. Disadvantages of partnership firms: (a) Because of large scope business may become complicated activity (b) There could be confussion because of involvement of many people (c) Profits are shared (d) All of the above Ans (d) 21. Applications of partnership could be (a) legal firms (b) manufacturing industries (c) software development firms (d) all of the above Ans: (d) 22. Types of joint stock companies : (a) Private limited joint stock companies (b) ) Public limited joint stock companies (c) both (a) & (b) (d) none Ans : (c) 23. In ____ share holders are private people not general public. (a) Joint stock private limited stock company (b) Joint stock public limited stock company (c) both (a) & (b) (d) none Ans: (a)

24. In ____ share holders are unlimited and general peoples (a) Joint stock private limited stock company (b) Joint stock public limited stock company (c) both (a) & (b) (d) none Ans: (b) 25.In____ minimum members involved are 2 and maximum are 50. (a) Joint stock private limited stock company (b) Joint stock public limited stock company (c) both (a) & (b) (d) none Ans :(a) 26. In____ minimum members involved are 7 and maximum is not limit. (a) Joint stock private limited stock company (b) Joint stock public limited stock company (c) both (a) & (b) (d) none Ans: (b) 27. More than 20 persons are involved in ____ (a) joint stock (b) partnership (c) both (a) & (b) (d) none Ans: (a) 28. Generally two or more peoples are involved in _____

(a) joint stock (b) partnership (c) both (a) & (b) (d) none Ans: (b) 29. _____ are biotechnology information system network department of consumer affairs and department of education etc. (a) govt department (b) public companies (c) public corporation (d) all of the above Ans : (a) 30. ____ are balaji telefilms bank of Maharashtra bata india limited bharat fertilizers Ltd etc (a) govt department (b) public companies (c) public corporation (d) all of the above Ans : (b) 31.____ are life insurance corporation of india . (a) govt department (b) public companies (c) public corporation (d) all of the above Ans : (c) 32. In ___ the capital is collected from the private partner (a) Private limited companies

(b) ) Public limited companies (c) both (a) & (b) (d) none Ans : (a) 33. In ___ the capital is collected from the public issuing shares having small face value (a) Private limited companies (b) ) Public limited companies (c) both (a) & (b) (d) none Ans (b) 34. Joint stock private limited company____ (a) not managed by govt (b) managed by govt (c) both (a) & (b) (d) none Ans (b) 35.In public undertaking company ____ (a) not managed by govt (b) managed by govt (c) both (a) & (b) (d) none Ans (b) 36. In joint stock private limited company_____ (a) no limitation for business activities (b) govt ensures control

(c) both (a) & (b) (d) none Ans (a) 37. In public undertaking company ____ (a) ) no limitation for business activities (b) govt ensures control (c) both (a) & (b) (d) none Ans (b) 38. In joint stock private limited company_____ (a) capital can be raised from general people (b) govt provide capital (c) both (a) & (b) (d) none Ans (a) 39. . In public undertaking company ____ (a) capital can be raised from general people (b) govt provide capital (c) both (a) & (b) (d) none Ans (b) 40. ____ companies are established for large profit business (a) capital can be raised from general people (b) govt provide capital (c) both (a) & (b)

(d) none Ans (b) 34. ……….. is essential to direct, guide, instruct and order the subordinate [b] A] manager b] authority C] responsibility d] chairman 35] The authority that a ……. Possesses is known as line authority [c] A] subordinate b] manager C] superior d] chief executives 36] the life and extences of a doesn’t depend upon the life of members [d] A]partnership b] entrepreleurship C] proprietorship d] company 37] `…… authority is the right given to an individual or a department to control specified process or Activities in other department . [a] A] functional b] line C] project d] job 38] Which of the following in not the responsibility of a production manager? [c] A]quality b] quantity C] storage of goods d] controlling accidents 39] The persons forming a joint stock company are ……. A] partner b] entrepreneurs C] promoters d]investors 40] The process of concentration of …… authority with the top management is known as Centralization [d] A] top b] functional C] line d] decision making 41] advantage of centralization [b] A] greater quality b] greater control C] greater self satisfaction among the staff d] great fluency of work 42] In centralization the skills of the middle level management are: [d] A] increased b] decreased C] underestimated d] underutilized 43] with ……the top management can focus on strategic issues for finding new avenues and Opportunities. [d] A] work b] processes C] centralization d]decentralization 44] In partnership, the partners have unlimited liability: [a] A] true b] false C] partly true d] partly false 45] the speed of decision making is quick in……….. [a] A] centralization b] decentralization

46]

47]

48]

49]

50]

51]

52]

53]

54]

55]

56]

57]

58] `

C] span of control d] none of above …………is the number of subordinates that can be effectively supervised [c] A] centralization b] decentralization C] span of control d] none of above The organization always prefers……… span of control. A]small b] economical C]wide d]narrow In a tall organization structure, the spam of control is [d] A]economical b] big C] wide d] narrow in a flat organization structure the span of control is : [c] A] small b] economical C] wide d] narrow which of the following is the advantage of a narrow span? [a] A] closer supervision b] lower overhead C]economical d] more delegation which of the following is the advantage of a wide span? [c] A] lower skilled managed easily b] monitoring is easy C] lower operational cost d] good communication Supervisors with high ability can have [b] A] narrow span b] wide span C] big span d] small span managers at lower level can have ….. span of control [a] A] wide b] narrow C] low d] high When complexity of work is more then ….is preferable [a] A] narrow span b] wide span C] big span d] small span Delegation is a right given by a …………..to…….to make decisions. [d] A]Manager, employee b]C.E.O, H .R. C] manager, Supervisor d] superior, subordinate organization is a\an ……system, [c] A] closed b] exposed C] open d]none of above In order to have flexibility, the maintenance activities must be supported by …… activities [b] A] co-ordinate b] adaptive C] supportive d] financial which of the following is not an adaptive activity? [c] A]modified plans b] extensive market research C] outsourcing of services d] material development

59]

60]

61]

62]

63]

64]

65]

66]

Minimum ……….. and maximum…… persons can be partners in a business. [b] A] 4,20 b] 2,20 C] 4,10 d] 2,10 which one of following is not included in the ‘contents of partnership deed ‘, [d] A] name of partnership firm B] duration of partnership C] permanent address of partnership business D] face value of share …………concentrates on development of the organization. [b] A]availability b]stability C]productivity d] flexibility stability is reluctance to……. ` [a] A] change b] productivity C] availability d] predictability communication is the transfer of ………. [c] A] words b] speech C] message d]sayings noise is the ………….in communication. [d] A] medium b] transmitter C] both a and b d] barrier The communication process is said to be completed only when receiver has …… the message [c] A] received b] read C] understood d] seen which one of the following is not a form of communication? [d] A] Downward b] upward C] horizontal d] diagonal

1. The main components of organizations are: a) Clearly defined objectives. b) Well organized and co-ordinate group of people. c) Suitable division of work and labor. d) All of the above. ANSWER: (d) 2. The main components of organization are:

a) Predefined and clear policies and procedures. b) Right division of authority and responsibility. C) Effective communications system. d) All of the above. ANSWER: (d) 3. Organisation has following character sticks: a) Small or large group of people. b) Group is executed by executive leader. C) Important tool of management is organization. d) All of the above. ANSWER: (d) 4. Organisation has following character sticks: a) Allocates duties and responsibilities to employee. b) Organization establishes a relationship between authority and responsibility. c) Organization controls the effort of groups. d) All of the above. 5. Elements of organization are: a) Set of defined objectives. b) Well organized and coordinated group of people. c) Proper division of work and labor. d) All of the above. ANSWER: (d) 6. Elements of organization are: a) Clear and well defined policies and procedures. b) Proper division of authority and responsibility.

c) An effective system of communication. d) All of the above. ANSWER: (d) 7. Organization can be defined as: a) The process of identifying and grouping the work to be performed. b) Defining and delegating responsibility and authority. c) Establishing relationships for the purpose of enabling people to work most effectively together in accomplishing objectives. d) All of the above. ANSWER: (d) 8. The principle of organization are: A) Understanding and formulating of objectives. b) Association and relation of basic components of the organization. c) Responsibility of authority. d) All of the above. ANSWER: (d) 9. The principle of organization is: a) Span of control. b) Division and grouping of work. c) Proper delegation of work. d) All of the above. ANSWER: (d)

10. Which factor decides the type of organization? a) Size of organization. b) Nature of the product being manufactured. c) Complexity of the problems being faced. d) All of the above. ANSWER: (d) 11. Commonly known forms of organizations are: a) Line, military or scalar organization. b) Line and staff organization. c) ) Functional organization. d) ) All of the above. ANSWER: (d) 12. _Is simplest type of organization: a)Line organization. b) Line and staff organization. c).Functional organization. d) All of the above. ANSWER: (d)

13. Line organization is also called as _or scalar organization. a)Military organization. b) Line and staff organization. c) Functional organization. d) All of the above

ANSWER: (d)

14. Application of line organization: a)Small business. b) Military. c) Automated industries like textile. d) All of the above. ANSWER: (d) 15. Advantage of line organization are: a) Simple and easy. b)Flexible and easy to expand or contract. c) Easy addition and removal of members. d) All of the above. ANSWER: (d) 16. Advantage of line organization are: a)Easy communication among the employee. b) Almost no confusions exist. c) Working speed is fast. d)High degree of discipline. ANSWER: (d) 17. Dis advantage of line organizations are: a)Neglects area of specialization of employee. b) May overload employees. c) Highly skilled and qualified peoples are required. d) All of the above.

ANSWER: (d)

18. The line organization is developed step by step to shape as the: a)Line organization. b) Line and staff organization. c) Functional organization. d) All of the above. ANSWER: (b) 19. The _ makes a combination of the line organization with staff departments that helps and advice line departments. a)Line organization. b) Line and staff organization. c) Functional organization. d) All of the above. ANSWER: (b) 20. Advantage of line and staff organizations are: a) Expert advice is available from specialist staff executives. b) Perfect work division. c) No work overloading. d) All of the above. ANSWER: (d) 21. Advantage of line and staff organizations are: a) Improved product quality. b) Duties are clear to each person. c) System functions smoothly. d) All of the above. ANSWER: (d)

22. Disadvantage of line and staff organization: a) Increase in cost of product because of increase in staff. b) More people more confusion and breaking rules and regulation by line and executives. c) Unclear functions create confusion. d) All of the above. ANSWER: (d) 23. Merits of functional organizations are: a) Due to specialization responsibilities are fixed. b) Expert advice can be received. c) Better quality of products can be produced. d) All of the above. ANSWER: (d) `24._ is internally formed. a)Line organization. b)Line and staff organization. c) Functional organization. d) Project organization. ANSWER: (d) 25. Features of project organization are: a) Organization are internally formed. b) These organizations are generally temporary. c) Less number of employees. d) All of the above. ANSWER: (d)

26. Types of project organization: a) Function based. b) Project based. c) Matrix based. d) All of the above. ANSWER: (d) 27. Advantage of project organization: a) The scope of work is limited so efficiency is more. b) Team work is not emphasized. c) This structure reduces communication and decision making. d) All of the above. ANSWER: (d) 28. Departmentation can be done on the basis of the following factors. a)Process. b)Product. c) Customers and markets. d) All of the above. ANSWER: (d) 29._ means right to command and power to act: a)Authority. b)Responsibility. c) Communication. d) All of the above. ANSWER: (d)

30._ means giving right work to right person. a)Delegation of authority. b)Responsibility. c) Effective delegation. d) All of the above. ANSWER: (c)

CHAPTER NO. 4 Q.1

Types of accidents are : (a) Minor (b) Serious (c) Fatal (d) All of the above

Ans. :
Taking shortcuts, Lack of

adequate

knowledge are ______ .

(a)

Accidents because of workers

(b)

Accidents because of management

(c)

Accidents due to layout or design of working place

(d)

Accidents because of natural disasters

Ans. : (a) Q.3

Causes of accidents are ______ . (a)

Accidents because of workers

(b)

Accidents because of management

(c)

Both (a) and (b)

(d)

None

Ans. : (c) Q.4

Accidents because of management are

(a)

Mental distractions

(b)

Lack of training to workers.

(c)

Equipments for safety are not provided.

(d)

Both (b) and (c)

Ans. : (d) Q. 5

Accidents due to layout or design of working place : (a)

Earthquakes

(b)

Wrong designs or layout of working place.

(c)

Oily or greasy floors.

(d)

Both (b) and (c)

Ans.: (d) Q. 6

Floods, Earthquakes, Tsunami are _______. (a)

Accidents because of workers

(b)

Accidents because of management

(c)

Accidents due to layout or design of working place

(d)

Accidents because of natural disasters

Ans. :(d) Q. 7

General causes of accidents could be as follows : (a) Accidents due to dangerous machines , (b) condition (c)

Moving objects

(d)

All of the above

Unsafe physical

Ans. :(d) Q. 8

Which factor does not cause accidents due to dangerous machines ?

(a)

Boiler

(c)

Prime movers

(b) (d)

Unsafe clothing. Transmission system

Ans.: (b) Q. 9

Unsafe physical conditions occurs because of following reason : (a)-.' Absence of proper protecting devices (b)

Harmful aerosol

(c)

No proper ventilation

(d)

Working with unsafe speed

;

Ans.: (c) Q. 10 In an industry these accidents are caused because of or falling objects. (a)

Accidents due to dangerous machines

(b)

Moving objects

(c)

Personal factors

(d)

None of the above

Ans.: (b) Q. 11 Accidents may cause because of partial or no knowledge of processes or may be because of physical weakness of person working is called as ______ . (a)

Accidents due to dangerous machines

(b)

Moving objects

(c)

Personal factors

(d)

None of the above

Ans.: (c) Q. 12 _accidents are caused because of not following safety procedures. (a)

Accidents due to dangerous machines

(b)

Moving objects

(c)

Personal factors

(d)

Unsafe acts

Ans.: (d) Q. 13

Unsafe acts occurs because of following reasons : (a)

Absence of proper protecting devices

(b)

Harmful aerosol

(c)

No proper ventilation

(d)

Working with unsafe speed

Ans.: (d) Q. 14 Accidents because of electrical factors includes following reason : (a)

Absence of proper protecting devices

(b)

Harmful aerosol

(c)

No proper ventilation

(d)

Working with unsafe speed

Ans. : (a) Q. 15 Accidents include injuries because of exposure to : (a)

Harmful substance (b)

Toxic gases

(c)

Dangerous fumes

All of the above

(d)

Ans. : (d) Q. 16 Industrial accidents have following types : (a)

Machinery

(c)

Both (a) and (b) (d)

Ans.: (c)

(b)

Non-machinery None of the above

Q. 17

accidents (a) (c)

happen

because

of

insufficient safeguard of machines.

Machinery (b) Non-machinery Both (a) and (b) (d) None of the above

Ans.: (a) Q. 18

Reasons due to which non-machinery accidents may occur : (a) (c)

Age of person (b) Toxic gases

Harmful substance (d) Unsafe clothing.

Ans.: (a)

Q. 19

Preventive measures that can be taken related to working environment are _______. (a)

Safe workplace and working conditions

(b)

Atmospheric conditions

(c)

Dangerous fumes

(d)

Working with, -unsafe speed

Ans. : (a) Q. 20

Good layout, reduction in noise level are _______. Safe workplace and working conditions (a)

Atmospheric conditions

(b)

Dangerous fumes

(c)

Working with unsafe speed

Ans.: (a) Q. 21 ___ has to be kept at secured and separate pla which is not easily accessible. (a) (c)

Inflammable material (b) Machine safeguarc Both (a) and (b) (d) None of the above

Ans. : (a) Q. 22 Which of the following condition is not physic condition : (a)

Enough illumination

(b)

Sufficient working space for movement,

(c)

Good ventilation and height of working place

(d)

Proper flooring with cleanliness and oil free.

Ans.: (b) Q. 23

House-keeping has to be good is the condition of _____ (a)

Safe material handling

(b)

Personal protection devices

(c)

Safe activities in the organization

(d)

Good house-keeping

Ans.: (d.) Q. 24 Fire extinguishers should be kept at easily accessib places is the condition of ____. (a)

Safe material handling

(b)

Personal protection devices

(c)

Safe activities in the organization

(d)

Good house-keeping

Ans.: (b)

CHAPTER NO. 5 1}. ......can be defined as it is that administrative area or set of administrative function in an orgnisation which relate with arrangment of cash & credit,so that objectives as satisfactor as possible.

a)finance b)capital c)budget d)VAT 2}According to F. W.Paich.....can be defined as "the provision of money at the time it is wanted". a)finance b)capital c)budget d)VATbudget d)VAT 3}financial activities are....... a)planning b)budgeting c)raising d)all of above 4}objectives of financial managment: a)to raise the funds b)to allocate funds properly c)to reduce the misuse of funds d)all of above 5}obectives of financial managment: a)to maximize the profit in long run b)to maximize the wealth of company c)to fuifill the social responsibility d)all of above 6}functions of financial managment: a)understanding & estimation of capital requirements d)determination of capital composition c)choosing sources of funds d)all of above 7}functions of financial managment a)allocation of funds b)investment of funds c)disposal of surplus d)all of above 8}......is the life blood of a business enterprise. it is a universal lubricant which keeps enterprise dynamic. a)finance b)capital c)budget d)VAT 9)......can be defined as goods or cash used to generate income from busininess or property.

a)finance b)capital c)budget d)VAT 10)......develops products,keeps workers & machines at work, encourages managment to make progress & create value. a)finance b)capital c)budget d)VAT 11}......can be definded as assets or capital or capital investment that is needed to strart up & run business. a)gross working capital b) net working capital c)permanent working capital d)all of above 13}......is used for all the current assets. a)gross working capital b)net working capital c)permanant working capital d)temporary working capital 14}......= total current assets - total current liabilities. a)gross working capital b)net working capital c)permanant working capital d)temporary working capital 15}......capital is that amount of capital which must be in cash or current asset for continuing the activities of business. a)gross working b)net working c)permanant working d)temporary working 16}......is requered few times. a)gross working capital b)net working capital c)permanant working capital d)temporary working capital 17}internal sources are:

a)retained earnings. b)depreciation provision. c)deferred taxation. d)all of above 18}......is the percentage of net earnings which is not paid out as dividends,but retained or kept by the company for reinvesting it for core business or to pay debt. a)retained earnings. b)depreciation provision. c)deferred taxation. d)all of above 19}examples of retained earning are: a)buying new machinery, b)doing research c)development d)all of above 20}the.....is an accounting and a taxation term. a)retainded earnings. b)depreciation provision. c)deferred taxation. d)all of above 21}for big industries, the amount of.......is very large. a)retainded earnings. b)depreciation provision. c)deferred taxation. d)all of above 22}there are investment earnings like interest, dividends or capital gains etc. which are gathered tax free untill the investor withdraws & takes possession of it. these are knows as.......... a)retainded earnings. b)depreciation provision.

c)deferred taxation. d)all of above 23}external sources are........ a)permanant or long term sources of capital. b)medium- term sources of capital c)short-term sources of capital d)all of above 25}......plays important role in the company. it is capable of satisfying the capital requirements of a company. a)permanant or long term sources of capital. b)medium- term sources of capital c)short-term sources of capital d)all of above 1) __________is a method of buying goods by making installment payments over the period of time. (a)Bank loans (b)Hire purchase (c)Sale and lease back (d)all of above ANS-(b) (2)________is aarrangement in whichone party sells its property to a buyer party and the buyer party immediately leases that property back to seller. (a)Bank loans (b)Hire purchase (c)Sale and lease back (d)All of above Ans-(c)

(3)The term______means a loan in which the lender buys and own equipment and then rents those equipment it to a business at some flat monthly rate for perticular period or certain number of months. (a)Bank loans (b)Hire purchase (c)Equipment lessing (d)All of the above Ans-(c) (4)When foregin investors does huge sell of stocks back to its own country it is reffered as_____ (a)Bank loans (c)Equipment leasing

(b)Hire purchase (d)Profit flow back

Ans-(d) (5)Features of short-term sources of capital are as follows: (a)They are short term. (b)Mainly used for working capital. (c)Can be used for current assists like inventories (d)All of above Ans-(d) (6)______is an arrangement in which customer can purchase goods on account that is without paying cash or paying the supplier at ba later date. (a)Credit facilities (c)Shares

(b)Trade credit (d)Debentures

Ans-(b) (7)A______is an instrument of management used as an aid in the planning and control of business activities. (a)Finance

(b)Capital

(c)Budget

(d)VAT

Ans-(c) (8)Types of budget:

(a)Fixed budget (b)Variable budget (c)Functional budget (d)All of the above Ans-(d) (9)A______or static shows one plan,one volume of output or sales and the related fixed costs. (a))Fixed budget (b)Variable budget (c)Functional budget (d)All of the above Ans-(a) (10)_______serves a value purpose in the planning and control of certain fixes types of expendature, e.g, a research project , hospitals , school and colleges ,etc. (a)Fixed budget (b)Variable budget (c)Functional budget (d)All of the above Ans-(a) (11)A_____or flexible budget recognizes the unreliability of income or sales prediction and makes provision in advance for variaties and expenditures in accordance with variations in sales. (a)Fixed budget (b)Variable budget (c)Functional budget (d)All of the above Ans-(b) (12)_______takes in account only those costs ,e.g. direct labour and materials, which vary with output and over which the department has control. (a)Fixed budget

(b)Variable budget (c)Functional budget (d)All of the above Ans-(b) (13)A_____is one which relates to any of the functions of an undertaking .e.g. sales, production, cash,etc (a)Fixed budget (b)Variable budget (c)Functional budget (d)All of the above Ans-(c) (14)The frequently used functional budgets are: (a)Sales budget (b)Production and manufacturing budget (c)Capital expenditure budget (d)All of the above Ans-(d) (15)The frequently used functional budgets are: (a)Material and purchase budget (b)Direct labour budget (c)Selling and distribution budget (d)All of the above Ans-(d) (16)Production budget is based upon : (a)Sales budget (b)Factory capacity (Production and budget) (c)Budgeted stock requirements

(d)All of the above Ans:(d) (17)Manufacturing budget need the following basis budgets or estimates to meet the plans: (a)production budget outlining the schedule to product units to be manufactured (b)Direct material budget (c)Plant (space) and equipment budget (d)All of the above Ans -(d) (18) Manufacturing budget need the following basis budgets or estimatesc to meet the plans : (a) Maintainance budget (b)Manufacturing expense budget ( overhead) (c) Labour budget (d)All of the above Ans-(d) (19) Labour requirements are determined as follows: (a)Split the product into operations (b)Using work study calculate the standard time for each operation (c) Form work study calculate total number of hours required for production (d) All of the above Ans:(d) (20)_______are the expenses that incures after production of goods (a)Indirect expenses (c) Profit

(b)Indirect income (d) Loss

Ans-(a)

1.

_____ are the important sources of finance. Bank officer different types of loans to the companies for the growth. (a) Bank loans

(b) Hire purchase (c) Sale and lease back (d) All of the above Ans. : (a) 2. _____ is a method of buying goods by making installment payment over the period of time. (a) Bank loans (b) Hire purchase (c) Sale and lease bank (d) All of the above. Ans. : (b) 3. _____ is an arrangement in which one party sells is property to a buyer party and the buyer immediately leases that property back to the seller. (a) Bank loans (b) Hire purchase (c) Sale and lease back (d) All of the above Ans. : (c) 4. The term _____ means a loan in which the lender buys and owns equipment and then rents those equipments it to a business at some flat monthly rate for particular period or certain number months. (a) Bank loans (b) Hire purchase (c) Equipment leasing (d) All of the above Ans. : (c) 5. When foreign investors does huge sell of stocks back to its own country it is referred as _____. (a) Bank loans (b) Hire purchase (c) Equipment leasing (d) Profit flow back Ans. : (d)

6. Features of short-term sources of capital are as follows : (a) They are short term. (b) Mainly used for working capital. (c) Can be used for current assist like inventories (d) All of the above Ans. : (d) 7. _____ is an agreement in which customer can purchase goods on account that is without paying cash or paying the supplier at a later date. (a) Credit facilities (b) Trade credit (c) Sheares (d) Debentures Ans. : (b) 8. A _____ is an instrument of management used as an aid in the planning, programming and control of business activity. (a) Finance (c) Capital (b) Budget (d) VAT Ans. : (b) 9. Types of budgets (a) Fixed budget (b) Variable budget (c) Functional budget (d) All of the above. Ans. : (d) 10. A _____ or static budget shows one plan, one volume of output or sales and the related fixed costs. (a) Fixed budget (b) Variable budget (c) Functional budget (d) All of the above Ans. : (a)

11. The _____ depends upon the ability to perfect income, sales or shipments with at least a no provision in made for any changes may occur during period. (a) Fixed budget (b) Variable budget (c) Functional budget (d) All of the above Ans. : (a) 12. _____ serves a valuable purpose in the planning and control of certain fixed id expenditures, e.g., a reaserch project, hospitals, schools and colleges, etc. (a) Fixed Buddget (b) Variable budget (c) Functional budget (d) All of the above Ans. : (a) 13. A _____ or flexible budget recognizes the unreliability of income or sales prediction and makes provision in advance with variation in production and expenditures in accordance with variations in sales. (a) Fixed budget (b) Variable budget (c) Functional budget (d) All of the above Ans. : (b) 14. _____ takes in account only those costs, e.g. direct labour and materials which very with output and over which the department has control. (a) Fixed budget (b) Variable budget (c) Functional budget (d) All of the above Ans. : (b) 15. A ____ os one which relates to any of the functions of an undertaking e.g. sales, production, cash, etc. (a) Fixed budget (b) Variable budget

(c) Functional budget (d) All of the above Ans. : (c) 16. The frequently used functional budgets are : (a) Sales budget (b) Production and manufacturing budget (c) Capital expenditure budget (d) All of the above Ans. : (d) 17. The frequently used functional budget are : (a) Material and purchase budget (b) Direct labour budgets. (c) Selling and distribution budgets. (d) All of the above Ans. : (d) 18. Production budget is based upon : (a) Sales budget (b) Factory capacity (production and storage) (c) Budgeted stock requirements (d) All of the above Ans. : (d) 19. Manufacturing budget need the following basis budget or estimates to meet the plans : (a) Production budget outlining the schedule of product units to be manufactured. (b) Direct material budget (c) Plant (space) and equipment budget (d) All of the above. Ans. : (d) 20. Manufacturing budget need the following basis budgets or estimates to meet the plans : (a) Maintenance budget (b) Manufacturing expense budget (overhead).

(c) Labour budget (d) All of the above Ans. : (d) 21. Labour requirements are determined as follows : (a) Split the product into operations. (b) Using work study calculates the standard time for each operation. (c) From work study calculate total number of jours required for production. (d) All of the above. Ans. : (d) 22. _____ are the expenses that incurs after production of goods (a) Indirect expenses (c) Indirect income (b) Profit (d) Loss Ans. : (a) 23. These types of expenses are (a) Financial expenses (b) Selling (c) Distribution expenses (d) All of the above Ans. : (d) 24. _____ is referred as income that is receives from other sources and non trading income like commission, discount received, interest received on investment and deposit, rent etc. (a) Indirect expenses (c) Indirect income (b) Profit ( d) Loss Ans. : (c) 25. Important terminologies related to profit and loss account : (a) Opening stock (b) Purchases (c) Sales (d) All of the above. Ans. ; (d)

26. Important terminologies related to profit and loss account : (a) Office and administrative expenses (b) Selling and distribution expenses (c) Financial expenses (d) All of the above. Ans. : (d) 27. Important terminologies related to profit and loss account : (a) Depreciation and maintenance charges (b) Abnormal losses (c) Indirect incomes and gains (d) All of the above Ans. : (d) 28. The stock of goods in hand at the beginning of the year is called as _____. (a) Opening stock (b) Purchases sales (c) Office (d) Administrative expenses Ans. : (a) 29. _____ are the term used to indicate purchases made during the year for the purpose of sale. When goods purchased are returned is referred as purchase return. (a) Opening stock (b) Purchases (c) Sales (d) Office administrative expenses Ans. : (b) 30. _____ indicates the total sales in the year, when goods sold are returned are referred as sales return. (a) Opening stock (b) Purchases (c) Sales (d) Office administrative expenses Ans. : (c)

CHAPTER NO. 6 1] ..........is set of activities that ensure right material at right quality and quantity in right time. a)procurement b)purchasing c)purchasing department d)none ans:(a) 2] procurement activity is ………..and takes more time. a)simple c)difficult ans: (b)

b)complicated d)none

3]……….is an intelligent activity includes decision making ,selection of vendors etc. a) purchasing c) procurement

b) purchasing department d) purchasing order

ans: (c) 4]………is just a transaction and is basic activity. a) purchasing b) purchasing department c) procurement d) purchasing order ans: (a) 5] MRP means…………. a) material requirement process b) material requirement planning c ) material required planning d ) material resource planning ans : (b) 6]MRP means…………. a) enterprise resource planning b) enterprise resource planning c) enterprise resource process d)none ans: (a) 7]The major purpose of MRP……… a)components and require raw material are available in right quantities at right time b)material resource planning is all about management of resource required for production

c)both (a) and (b) d)none

ans: (a)

8]the major advantage of MRP is ……… a)frequent material shortage b)conflicts among employs c)minimizing unnecessary inventory investment d)high investment in unnecessary inventory ans: (c) 9]for staffing inventory, production etc. company develops and designs a plan called as a)MPS

b)MRP

c)EPS

d) ERP

ans: (a) 10] the inputs MRP are………. a)the master production schedule and order date b) the bill-of material-file c) the inventory record file d)all of these ans:(d) 11]………is a plane that views future production of end of product a]MPR

b]MPS

c)ERP

d]NONE

ans: (b) 12]………is made up of list of the sub assemblies as well as compotes that makes of the end products a)master production schedule b)inventory record file c)bill of material ans: (c) 13]inventory records file also called as ……..

a) item master file

b)inventory record file

c)bill-of-material file

d)none

ans(a)

14]benefits of MRP a) reduced unnecessary inventory b) avoid material storages c)better productivity d)all of these ans: (d) 15]………..can be define as an integrate information system that serves all departments with an enterprise. a)MRP

b)MPR

a)ERP

d)EPR

ans :(c) 16]applications of ERP ………… a)SAP

b)tally ERP

c)MPR

d)both (a) and (b)

ans: (d) 17]advantages of ERP………… a)unified an single repotting system

b)it is very complex

c) ERP experts are not easily available

d)none

ans: (a) 18]the SAP ERP product is very popular for material management called as ………… a) material requirement planning b)enterprise resoures planning c)material resource planning d)material management module ans: (d) 19]disadvantages of ERP……….

a) centralized data storage

b)it is very complex

c)a unified and single reporting system d)ERP is modular software ans: (b) 20]modules in ERP ……….. a)human resources c)both (a) and(b)

b)purchase d)none

ans:(c ) 21]sale and marketing is module of a)ERP c)MPR

B)MRP d)none

ans:(a)

1) What function or functions are involved in material management? a)Planning b)Warehouse c)Storage management d)All of the above Ans.-(d) 2) _____ is a part of material management. a)Inventory management b)Marketing management c)Both(a) and (b) d)None Ans.-(a) 3) _____can be define as an attempt to balance inventory need and requirements with the need to minimize costs resulting from obtaining and holding inventory. a)Finance management b)Marketing management c)Inventory management d)None Ans.-(c) 4) Which is the fuction of inventory? a)Minimize the lead time b)Up-to-date and accurate record keeping c)Both(a) and (b) d)None Ans.-(c) 5) ______include raw material and semi finished products supplied by another firm and which are raw items for the present industry. a)Raw inventory b)In-process inventory

c)Finished inventories Ans.-(a)

d)Indirect inventories

6) ______involves semi-finished goods at various stage of manufacturing cycle. a)Raw inventories b)In-process inventories c)Finished inventories d)Indirect inventories Ans.-(b) 7) ______are the finished goods lying in stock rooms and waiting dispatch. a)Raw inventories b)In-process inventories c)Finished inventories d)Indirect inventories Ans.-(c) 8) ______includes lubricants and other items needed for proper operation. a)Raw inventories b)In-process inventories c)Finished inventories d)Indirect inventories Ans.-(d) 9) ABC analysis plays a vital role in ______ management. a)Finance b)Inventory c)Both(a)and(b) correct d)Both(a)and(b) wrong Ans.-(b) 10) ‘A’ type of itmes are generally ______ of all inventories. a)20% b)30% c)50% d)80% Ans.-(d) 11) ‘C’types of items of inventory are generally _____ of all inventories. a)20% b)30% c)50% d)80% Ans.-(c) 12) Which is the 1St step in doing ABC analysis? a)Arranging the items b)Determine unit price c)Preparing the list of all items d)None Ans.-(c) 13) Advantages of ABC analysis______ a)Inventory analysis b)Record keeping become easy c)Stock levels can be maintained properly d)All of these Ans.-(d)

14) Disadvantages of ABC analysis_____ a)ABC analysis has to be done in a standard way otherwise it does not serve the purpose b)Moving and non-moving items can be easily identified c)Record keeping become easy d)Both(b)and(c) Ans.-(a) 15) EOQ stands for____ a)Economic order quantity b)Economic order quality c)Economic orders quality d)None Ans.-(a) 16) ______is one wich allows lowest cost per unit and is most advantageous. a)Economic order quantity b)Economic order quality c)Economic orders quality d)None Ans.-(b) 17) What is an assumption in EOQ? a)Lead time is known and is constand b)Total cost c)Primary cos d)All of these Ans.-(a) 18) _____avoid effects like price fluctuation and shortage of material in the market a)Buffer stock b)EOQ c)Both(a)and(b) d)None Ans.-(b) 19) Advantages of EOQ______ a)EOQ avoids running out of stock b)Inventory maintenance cost is reduced c)If the cost of products is reduced then EOQ is not applicable d)EOQ does not support longer lead time Ans.-(a) 20) Disadvantages of EOQ_____ a)Unnecessary storage of raw material is avoided b)EOQ does not support if interest rates go up

c)EOQ does not support longer lead time d)Both(a)and(B) Ans.-(d) 21) EOQ does not work if _____ order quantity is compulsory a)Maximum b)Minimum c)smaller d)None Ans.-(b) 22) ______ function can be define as procuring different types of material for an organization from different sources. a)Purchasing b)Purchases order c)Purchase department d)All of these Ans.-(a) 23) The purchasing function plays the role of media between ____ and ____ for purchases of material. a)Vendors,control b)Organozation,control c)Vendors,organization d)Organization,vendors. Ans.-(c) 24) The role of purchases department is vital because____ a)Purchase department issues payment to the vendors b)Material required for running organization purchases department. c)The department wich needs material sends mater receipt note to purchase department d)All of these. Ans.-(b)

1) What are the functions of material management ? a material planning

b.purchasing

c . store management

d.all the above

ans : d 2) What are the various costs involved in material management ? a.procurment costs

b. inventory carrying cost

c.total cost

d. a & b

ans : d

3) A well-coordinated material management programme may result into a.inventory

b.cost increase

c.cost reduction

d.none of above

ans : d 4) Material handling cost means a.loss due to deterioration b. cost to be paid to costumer c. cost of packaging of material d. cost of handling material ans : d 5) Freight cost means a. Cost of packaging of material b.cost to be paid to costumer c. Cost required for movement of material d. Inspection cost 6) What is basis cost of material a cost to be paid to supplier b cost required for movement c.both a& b

d.neither a& b

ans a 7 )Invntory control means timely availability of all kind of material a.true

b false

c can’t predict partly true ans :a 8)Market research is necessary for a.to get excessive material in advance binformatin about market codition &availability of material c to store goods at palnt d both a&c

ans :b 9) packaging cost means a cost of packaging of goods b cost to be paid ti costumer c cost required for movement of material d inspection cost ans a 10) What do you mean by insurance cost a.ccost of insurance of ggods while they are in transite b.cost of packaging of material c.cost to be paid to costumer d cost required for movement of material ans :a

11) material management is used to maintain steady flow of material for uninterrupted production a.false b. true c .neither anor b d.none of these ans :b 12)inventory control means a.timely availability of material b.value analysis of costly material

c .availability of material at low cost d all the above ans :d 13) Store management refers to conservation of material in stores a.true b .false c partiy true d can’t be predicated ans :a 14) Evaluation and development of reliable suppliers is a function of a.material management b. sales department c .production management d none of above ans ;a

15)Material management is based on data from a.sales deparment b ,production department c.purchase department d.none of above ans a 16) A detaiied list of all kinds of goods handled by business A,production b.deign

c.inventory d. Operation research ans ;c 17) finished goods means goods waiting for dispatch to a .customer b.supplier c.sub –assemblies d.all of the above 18)Raw material includes a.semi finished components b.material in stores c. sub assembles d.all ofd above ans ;d 19) What do you means by finished part a.part which is ready to dispatch to customer b.material in stores c.semi finished components dsub assembles purchased from suppier ans ;a 20)work in progress is a term used for all material at various machine on the shop floor a.correct b,incorrect c.partly correct d.can’t predict ans :a 21) Inventory consist of A raw material

b.indirect material c.work in progress d,all d above ans;d 22)Excess inventory may leads to a.profit b.loss c.less space d.none of these ans ;b 23) excess inventory needs a. b. c. d.

More fund B.less funds Less space None of above

Ans;b

24)Tools ,lubricants ,cutting fluids are a.indirect material b.finished goods c.work in progress d.none of these ans.a 25)Objectives ofinventory management includes a .financial objectives b.property protection objective

c.operational objective d.all d above ans ;d 26 )ABC analysis helps senior manager control a.inventory cost b.purchase cost c.total cost d.none of above ans ;a 27)Which one of the following are an insignificant items a.Aitems b B .item c.Citems d.NONE OF ABOVE ans :c

28)Which are the most important items a.A items b .B item c.C item d.none of these ans;a 29)Which one of the following is incorrect about A items a.most important b.tightly controlled inventory system

c. weekly control statement d.insignificant items ans ;d 30)Which statement is correct for Citems a.value analysis is not required b.insignificant itens c.both a& b d.neither a&b ans ;c 31) Correct statement about B items a.less controlled inventory control system b.importat items c.momthly controlled items d.all d above ans;d

32)Advantages of ABC analysis a.the system iis easy to understand b.provides tool to decide frequency of purchasing c.both a& b d.neither a nor b ans .c 33) ------ helps managers to have selective control & focus attention only on important items a.ABC analysis b.EQQ

c.inventory d.none of these ans a

CHAPTER NO. 7 1) 5S is designed to a) Oragnise work b) increase efficiency c) Create a safe work place d) all of above ANS D 2) How many steps are there in implementation of 5S ? A) 4 b) 5 c) 6 d) 7 ANS

b

3) RED TAGS are used in which step of 5S A) Set in order b) sort C) standerdise d) sustain ANS

b

4) for 1 : quality control , 2: inspection 3: quality assurance 4: total quality management.the sequence of the stages for developement of quality management a) 2 3 1 4 b) 2 1 4 3 c) 1 2 3 4

d) 2 1 3 4

ANS d 5) a fundamental attribute of TQM is a) drawing control chart b) top management direct involvement c) having team meatings d) all of the above ANS b 6) kaizen is the name of given by the

a) chinese b) japanise c) Korean d) thai ANS b 7) which one of the following is not one of the commitment of total qulity management a) technical quality b) understanding and improving the orgnisation process c) data – based decision making d) employee involvement ANS a 8) what is the objective of quality control ? a) to create a means to solve work releated problem b) to increase thwe teamspirit c) to promotre communication d) none of the above ANS d 9) the fish bone diagrams are drawn to a) find costumer needs b) find the cost of quality c) brainstorm cuases ofan effect d) screen workers suggestions ANS c 10) what represents sub clauses for each main causes in ishikawa diagrams ? a) vertical arrow b) horizontal arrow c) main line d) none of the above ANS b 11) a pareto chart points out : a)that the process is in control b) the key causes c)process capability

d) customer needs

ANS b 12) what is brainstorming ? a)a group techniques to creats new ideas on act

b) a individual technique to put new ideas on act c) both ( a&b) d) none of the above ANS c 13) which is not the control chart ? a) P cahart b) C chart c) M chart d) x bar chart ANS c 14) quality control assist to : A) employees b) customers c) dealers

d) retailers

ANS a 15) ---------- is an activity of quality assurance A) process control b) performance testing c) reliability testing d) all of these ANS d 16) which one of the following of aspects of TQM ? a) quality aspects b) continuous improvement c) customer satisfaction d) product aspect ANS d 17) which one of the principal of TQM ? a) customer satisfaction b) continuous improvement c) both ( a&b)

d) none of the above

ANS c 18) what does seiketsu means ?

a) standerdising b)cleaning c) arrangement d)responcibilities ANS a 19) which one of the advantage of six sigma ? a) keep decipline b) satsfy customer c) ) standerdising d)responcibilities ANS b 20) which one of the following diamensions of quality ? a)zero defects b) performance c) customer focus d) leadership ANS b 21) if 1: problem selection 2: data collection 3: recommendation 4: presentation of management 5:review and decision 6: implementation and control . The steps are solving problems a) 1 2 3 4 5 6 b) 1 2 3 5 4 6 c ) 1 2 3 4 6 5 d) 1 3 24 5 6 ANS d 22) all the oplanned and systymatic actions are nececerry to provide confidence that a product or service will satisfy given need of is known as a) kaizen b) quality control c) quality assurance d) inspection ANS c 23) ----------- refers to the systymatic control to those variables encountered in manufacturing will affect the excellence of the end products . a) ) quality control b) quality assurance c) inspection

d) quqlity circle

ANS a 24) ----------directs the people and the orgnisation.

a) customer focus b) continuous improvement c) process approach d) leadership ANS d 25) -------is a small group of people who meet together on the basis to idetufy and solve the problem . a) quality control b) quality assurance c) quqlity circle ANS

d) quality management

c

26) ----------- helps in finding the key causes of problem . a) pareto’s chart b) data collection c) brainstorming d) ishikawa ANS a 27) ------ shows the major and minor causes which are responcible for the problem . a) control chart b) pareto’s chart c) ishikawa diagram d) data collection ANS c 28) which one is the control chart ? a) Q chart b) C chart c) M chart d) S chart ANS

b

29) what is the proper sequence of implementation of TQM ? a) plan –act –check – do b) plan – do – act – check c) plan – do – check – act d) act – do – check – plan ANS

c

30) in PDCA cycle act consist of which of following ? a) ensure continuous improvement b) analyse result c) plan policies d) train employees ANS a 31) in PDCA cycle plan consist of which of following ? a) ensure continuous improvement b) plan result c) plan policies d) train employees ANS c 32) in PDCA cycle , Do consist of which of following ? a) ensure continuous improvement b) analyse result c) plan policies d) train employees ANS d 33) in PDCA cycle , Check consist of which of following ? a) ensure continuous improvement b) analyse result c) plan policies d) train employees ANS b 34) A fundamental attribute of TQM is :

a)drawing control charts b) havings team meetings c) top managenment direct involvement ANS

c

35) A control chart refers to : a) whether the workers are motivated b) top management’s intrest c) whether inspecyion are doing their job d) process variability ANS

d

36) which one of the following benifits the customer due to TQM ? a) greter satisfaction b) less number of problem c) both (a& b) d) customer empowerment ANS

c

37) which one of the following benifits the company due to TQM ? a) improvement in quality b) improvement in abilities of employee c) improvement in problem d)none of these ANS

a

38) which one of the following benifits an employee due to TQM ? a) employee empowerment b) more reward

c) more training d) all of these ANS

d

39) ---------- ensueres that product or service of an orgnisation is consistent. a) quality team b) quality control c) quality assurance d) ISO 9001 ANS

D

40) -------- is not an objective of quality circle. a) to increase the team spirit b) to promote communication c) to train an employee d) to contribute to the improvement ANS

c