Performance Management Skills.pptx

PERFORMANCE MANAGEMENT SKILLS

1.COACHING 2.COACHING STYLES 3.COACHING PROCESS

COACHING Manager interacts with employee Takes active role and interest in performance It is a collaborative process Directing,motivating,revarding,employee behavior

MAJOR COACHING FUNCTIONS Give advice Provide guidance Provide support Give confidence Promote greater competence

2.COACHING STYLE

These are four major coaching styles:    

Driver Persuader Available Analyzer

more assertive less assertive

Task & fact oriented People oriented

DRIVER

ANALYZER

PERSUADER

AMIABLE

3.COACHING PROCESS 2.IDENTIFY DEVELOPMENTAL PROCESS & STRATIGIES

1.SET DEVELOPMENTAL GOALS

5.GIVEFEEDBACK

3.IMPLEMENT STRATIGIES

4.OBSERVE DOCUMENT DEVELOPMENT BEHAVIOUR

1.SET DEVELOPMENTAL GOALS  Developmental goals are the key component of the developmental plan  Goals must be  Reasonable  Attractive  Deserved form a careful analysis of the area in which an employee needs to improve  Goals should take into account both short and long term career objects

2.IDENTIFY DEVELOPMENT RESOURSES,STRATEGIES        

Job training Attending courses Self-guided reading Mentoring Attending a conference Getting a degree Job rotation A temporary assignment

4.OBSERVATION AND DOCUMENTATION OF DEVELOPMENT BEHAVIOUR  Time constrains  Situation constraints  Activity constraints REASON TO DOCUMENT PERFORMANCE  Minimize cognitive load  Create trust  Plan for the future  Provide legal protection

RECOMMENDATION FOR DOCUMENTATION  Be specific  Balance negative with positive  Focus on job-related information

5.Giving feedback  Helps build confidence  Develops competence  Enhance involvement To be effective feedback should  Be timely  Be frequent  Be specific  Be verifiable  Be consistent  Be given privately  Provide content consequences

Guidelines for giving praise  Be sincere only give praise when it is deserved  Give praise about specific behavior or results  Take your time  Be comfortable with act of praising