Service Manual

DocuCentre SC2020 S e r v i c e M a n u a l Ve r . 1 . 1

DocuCentre SC2020 Service Manual Ver.1.1 Issued : May. 2014 ● This service manual covers the following models FUJI XEROX Co. Ltd. ・

DocuCentre SC2020

●Confidentiality  This service manual is issued intending use by

maintenance service personnel authorized by FUJI XEROX Co. Ltd. Copying, transferring or leasing this manual without prior consent by FUJI XEROX Co. Ltd. is prohibited.  When this service manual becomes not in use, uninstall it on the PC and destroy the print by burning or shredding it.  Handle with care to avoid loss or damage of the manual.

Edited by:

● Revision and Modification Information When design changes or revisions relating to this service manual occur, the overseas technical information or overseas service bulletin may be issued as supplementary information until such changes are accommodated in the updated version of this service manual. Caution

Important changes including

revisions of spare part numbers and adjustment specifications must immediately be reflected on the respective pages of this manual.

Fuji Xerox Co., Ltd. Solution Service & Operational Management CS Dept. MMC Bldg. 3-6-1, Minato Mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012

[XEROX] is registered trade mark.

0 Introduction 0.1 Getting to know this Service Manual ........................................................................ 0.2 How to use the Service Manual................................................................................ 0.3 Description for Terminology And Symbols ...............................................................

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Introduction

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Introduction

0.1 Getting to know this Service Manual

0.2 How to use the Service Manual

This manual is used as the standard service manual for DocuCentre SC2020.

This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.

•

Publication Comment Sheet Enter any comments and/or corrections regarding this service manual into the Publication Comment Sheet, and send it to the following department.

For more information on the options, refer to the options manual.

Japan: Solution Service & Operational Management CS Dept.

2.1 Contents of Manual

APO/GCO: OSG PSD CS&SD SSOMG via OpCo Technical Service Department

This manual is divided into 10 chapters as described below. •

Chapter 1 Service Call Procedure This chapter describes the general work and servicing procedures for the maintenance of this product.

•

Chapter 2 Troubleshooting This chapter describes the troubleshooting procedures other than image quality troubleshooting for this product.

•

Chapter 3 Image Quality Troubleshooting

•

Chapter 4 Disassembly/Assembly and Adjustment

This chapter describes the image quality troubleshooting procedures for this product. This chapter describes the disassembly, assembly, adjustment and replacement procedures for components of this product. •

Chapter 5 Parts List

•

Chapter 6 General

This chapter contains the spare parts information for this product. This chapter contains the following information. 6.1 Specifications 6.2 Tools/Service Consumables/Consumables 6.3 Service Data 6.4 Service Mode 6.5 Panel Diag 6.6 Fax Related Information •

Chapter 7 Wiring Data This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and the BSD for this machine.

•

Chapter 8 Accessories (not yet issued)

•

Chapter 9 Installation/Removal This chapter contains the installation and removal procedures for this product and the options that are specific to it.

•

Chapter 10 Mechanism & Functions Overview (not yet issued)

2.2 Information on Updating This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly to keep the manual up-to-date. Updating Procedure:

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0.1 Getting to know this Service Manual

Introduction

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Introduction

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When the manual is updated, the issue number ’Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so on.

0.3 Description for Terminology And Symbols

0.3 Description for Terminology And Symbols The terms and symbols used throughout this manual are explained here. •

The terms and symbols used at the beginning of a text are defined as follows:

Danger Indicates an imminently hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.

Warning Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement. CAUTION Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement. Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the machine or equipment. NOTE: Used when work procedures and rules are emphasized. NOTE:Used when other explanations are given.

Purpose Used to describe the purposes of Adjustment and Troubleshooting. REP: Indicates the disassembly/assembly procedure for reference. ADJ: Indicates the adjustment procedure for reference. PL: Indicates the parts list for reference. Terminology Table 1 Terminology Terminology

Description

Assy

Means Assembly.

TEC Value

Abbreviation of Typical Electricity Consumption, which means the standard power consumption. Read as 'tec'.

Safety Critical Components (SCC) For the safety control of the Safety Critical Components and the components specified, follow the regulations regarding the Safety Critical Components set by Fuji Xerox Co., Ltd. As to replacement of any component designated SCC, the complete component unit must be replaced. It must never be disassembled or no individual internal parts of it must be replaced. Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited because it cannot be guaranteed in quality and safety.

Important Information Stored Component (ISC) This component stores all the important customer information that is input after the installation. When performing replacement, follow the procedures in 'Chapter 4 Disassembly/Assembly and Adjustment' to replace/discard. Make absolutely sure that no customer information gets leaked outside.

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0.3 Description for Terminology And Symbols

Introduction

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Introduction 0.3 Description for Terminology And Symbols

Chapter 1 Service Call Procedure

1 Service Call Procedure 1.1 1.2 1.3 1.4 1.5

Before Starting the Servicing.................................................................................... Service Call Procedure............................................................................................. Detailed Contents of the Service Call....................................................................... TRIM Check List....................................................................................................... Periodic Replacement Parts/Consumables List .......................................................

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1.1 Before Starting the Servicing 1.1.1 Safety To prevent any accident that may occur during a maintenance service, any warning or any caution regarding the servicing must be strictly observed. Do not perform any hazardous operation. 1.

Before altering the machine, submit the irregular use license application. 11. Harmful Laser The customer or service personnel would not be exposed to any harmful laser during the usual copying or scanning of documents. However, if a customer finds that the lamp that is used for exposing documents is too bright when performing platen copy or scan, it is possible to block the light from the platen glass by covering the portion of the platen document area that is usually not used for copying or scanning documents.

Power Supply To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the plug before starting the maintenance service. If the machine has to be switched ON, such as when measuring the voltage, take extra care not to get an electrical shock.

2.

12. Other Safety Precautions

Drive Area Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the machine operation.

3.

•

For safety, you should also pay attention to precautions other than items 1 to 11 above. Follow the instructions below to ensure greater safety during servicing. •

Heavy Parts Always work in a pair when removing or installing heavy parts as shown below.

4.

Wash your hands thoroughly after use.

10. Modifications to the Machine

APO/GCO: ’Safe Working Practices for Engineers’ published by FX Solution/Service Operation Headquarters, CS Division PS Division & APO RTS

One Tray Module (STM):11kg

Safety Device See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock switches, etc., and those for protecting customers from injury, such as panels and covers, function properly. Modifications that hinder the function of any safety devices are strictly prohibited.

5.

Installing and Removing Parts The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing. When removing parts, cables, and etc. do not pull them out by force but remove them slowly.

6.

Battery Do not replace the battery by yourself.

7.

•

The battery may produce heat, blow out, or catch fire if the terminal comes in contact with the other metal and short-circuits. If the battery alone is to be collected, be sure to cover the terminal with a adhesive insulating tape, etc.

•

If the battery is attached on the PWB or other part, put it in the packing material (bag or box) of the part to be replaced for collection.

Specified Tools Follow the instruction when a tool is specified.

8.

Cleaning the Toner and Developer As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweepings. Clean away the remaining toner with a damp cloth or use an FX standard vacuum cleaner that is toner-tolerant. Never use the customer’s vacuum cleaner. Do the same when cleaning the Developer because it also contains some toner.

9.

Organic Solvents When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the following: •

Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.

•

Do not use heated solvent.

•

Keep it away from fire.

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1.1 Before Starting the Servicing

1.1.2 Things to Take Note When Handling Customer Information

1.1.3 Other Precautions

1.

Pay attention to the following when performing maintenance service to avoid wrong or redundant servicing:

Handling of customer’s electronic information - samples of copy/print (paper data), log files (Activity Report), and etc. Before you bring back any samples for the purpose of investigation/analysis, always obtain permission from the customer. Make sure to assure them that the data will not be used for any other purpose. When requesting for a retrieval application from the customer, either use the [FX Data Security Regulations: Annex 15 - Confidential Information/Personal Information Request Form (IS019)] or use a letterhead that has been specified by the customer after obtaining their agreement.

2.

(1)

(2)

In case of replacements, transfer the data to the new PWB and make sure that all data in the old parts is thoroughly erased before disposing it. Make sure that no important customer information gets leaked. (For details, refer to the preface in Chapters 4 and 5)

Reference Materials Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or FTO to make a systematic approach.

2.

Handling of a PWB, etc. that contains customer information. Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all important customer information. These types of information are stored in the PWB, etc. within the machine. Take extra care when handling them.

3.

1.

Disassembling Make sure to check the assembled condition before removing parts or disassembling the machine.

3.

Installation/Adjustment After the installation or adjustment is complete, check that no parts or tools are left inside or on the assemblies before using the machine.

4.

Handling of replaced parts/consumables Make sure that the replaced parts or consumables as well as their packaging materials are collected back to the Service Center.

If a component was replaced and it was not found to be the cause of the malfunction, return it to the machine it came from. (For components that were temporarily installed/removed for troubleshooting, etc. clear the data using the CE Mode, etc.)

For the separation and processing methods for the collected items, refer to the Common Technical Information No. 2-027 for all machines. •

Security related NVM values that were changed during maintenance.

Drum Cleaner

WARNING

If any security related NVM values, such as polling, were set for test purposes, make sure you return them to their original values after the test. (E.g.: for the details on polling that is common to all machine types, refer to FTO 2-202)

Never discard the Drum Cleaner into a fire. Always keep it away from open flames to prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it is completely used up. For recyclable parts, fill the necessary items in the [U-TAG] and perform collection.

4.

When connecting our company machine to the customer’s network during maintenance, make sure that you have gone through the person-in-charge to obtain permission from the customer’s systems administrator (or person-in-charge) before proceeding.

5.

Other things to take note when handling customer data

•

Take care not to disturb the customer’s daily work.

When handling customer data, you should also pay attention to precautions other than the above items 1 to 4.

•

Place a drop cloth or paper on the floor of the service area to keep the site clean.

•

Throw any trash generated during the maintenance service into a trash bag and bring them back to the Service Center.

•

Record clearly the service details and the consumables and parts replaced at visit in the Machine Service Log.

5.

General Precautions

[APO/GCO] Follow the safety guidelines established within the OpCo and ensure that customer data do not get leaked out when servicing.

1.2 Service Call Procedure

1.2.4 Final Actions

1.2.1 Initial Actions

1.

1.

Ask the operator(s) about the machine condition.

2.

Record the billing meter readings.

3.

Inspect any error copies, then check the machine.

4.

Check the Service Log.

Check overall operation/features.

2.

Check the machine exterior and consumables.

3.

Train the operator as required.

4.

Complete the Service Log and Service Report.

5.

Keep the copy samples with the Service Log.

1.2.2 When UM is requested, perform the following: 1.

Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].

2.

Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].

3.

If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].

4.

Check the copy quality. Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.

5.

Output the following [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status. (1)

Set either A4 SEF or A4 LEF paper in the Tray.

(2)

Enter the System Administrator Mode. i.

Push the <[Machine Status]> button and select [Report / List].

ii.

Use the keypad to enter the Passcode [1111]*1 (4 ’1’ digits) and press the [OK] button. NOTE: *1: Default Value

(3)

Select [Error History] in System Administrator Mode and press [Print].

NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement before performing the replacement. 6.

Repair all the secondary problems.

7.

Perform TRIM Service.

1.2.3 When SM is requested, perform the following: 1.

Check the copy quality. Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.

2.

Output the [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status. •

For how to output the [Error History Report], refer to [1.2.2 When UM is requested, perform the following:].

NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement before performing the replacement. 3.

Perform TRIM Service.

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1.3 Detailed Contents of the Service Call

1.3 Detailed Contents of the Service Call

1.4 TRIM Check List

1.3.1 Initial Actions

C: Perform checking. Clean, replace, or feed if necessary.

1.

Ask the operator(s) about the machine condition.

O: Always perform cleaning and checking.

•

How often and where do paper jams have been occurring recently

*: Always perform replacement service at the specified interval.

•

How is the copy quality

2.

Table 1

Record the copy meter readings.

3.

Inspect any error copies, then check the machine.

4.

Check the print samples from previous service calls and the Service Log.

No.

Servicing Items

1.1

C Pre-servicing Check (Check the machine operation sound)

•

Activate the machine and check that abnormal noise is not heard.

1.2

Pre-servicing Check (Copy and print the Test Chart)

C

•

Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies.

2

C Clean the interior of the machine (Clean the paper transport system)

•

Clean any paper dust and toner residue in the paper path and on the jam sensor.

•

Especially, clean the operation section of the operator carefully.

Cleaning the IIT

•

Clean the Platen Glass surface and the Platen Cushion with the optical cleaning cloth.

•

Clean the Reflector, back of the Platen Glass, mirrors and lens with the optical cleaning cloth.

•

Clean the Feed Roll, Nudger Roll, and Retard Roll with a cloth that has been wrung dry.

•

Clean the DADF Platen Glass with the optical cleaning cloth.

•

Make sure that the power plug is plugged in properly.

•

Make sure that the power cords are not cracked and no wires are exposed.

•

Make sure that no extension cord with insufficient length or power cord outside the specification, such as an off-the-shelf power strip, is being used.

•

Make sure that a single socket does not have multiple power plugs plugged into it.

1.3.2 Checking Reproducibility of Problem 1.

Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].

2.

Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].

3.

If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].

1.3.3 Checking Copy Quality 1.

Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies.

Every time

3

C

1.3.4 TRIM Servicing Perform TRIM servicing during a service call to maintain the machine performance. 1.

Follow the TRIM Check List to perform the required TRIM items.

2.

Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the TRIM Chec List, the Periodic Replacement Parts/Consumables List, and the Maintenance Report, and clean them if necessary. If a replacement is done, make sure that you enter the CE Mode and use Printer Diag > Parameter > Life to clear the applicable counter(s).

4

5

Clean the DADF

Safety Check

C

O

Service Details

6.1

Post-servicing check (Copy Quality Check)

C

•

Make several sheets of copies using the Test Chart (499T 00247), then check if the quality satisfies the specification.

6.2

C Post-servicing check (Check the machine operation)

•

Check the paper feed and abnormal noise.

6.3

Post-servicing check (Check the meter)

•

Create the Service Log and Service Report.

C

1.5 Periodic Replacement Parts/Consumables List

Table 1

When servicing, check the number of copies and number of fed sheets for the consumables and parts that require periodical cleaning/replacement. Clean or replace them if necessary. For the history, enter CE Mode and go to Printer Diag > Parameter > Life Print to check the coressponding counters (6.4.12.2 Life Print).

No

Replacement Parts/Consumables Name/PL No. Interval Deve Unit (PL 5.1)

38KPV

38KPV is calculated with A4L 100%. Life Evaluation Condition: The standard life level (PV) is shown under the following conditions since it differs according to the number of Power On/Off, adjustments to maintain print quality, specification environment, etc. B-Zone environment, AMPV=4KPV, Job size=2, AC=5%, YMCK: Each color 5% [GCO] Do not stop when life span is reached. [Other] Stop at Dead End (50KPV). Switching possible in NVM setting. Default is Stop. Notify with warning before development life is reached.

9

DADF Feed Roll/Nudger Roll (PL 56.5) DADF Retard Pad (PL 56.13)

200KPV

Count up 1 with 1 Document Feed Replace the Feed Roll, Nudger Roll, and Retard Pad at the same time.

10

Drum Cartridge (PL 8.1)

BW 89.6KPV equivalent (700K Cycle) FC 68.2KPV equivalent (700K Cycle)

Configuration similar to CRU (The worker basically is an engineer but can request work to the user. Drivers available. Instructions included). Drum Cartridge for APO is CRU.

11

Odor Filter (PL 19.1)

120KPV

Individual support kit.

For the items that cannot be checked in CE Mode, clean or replace them according to the replacement intervals (standard PV). CAUTION Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time. NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K Feeds. Table 1 No 1

Replacement Parts/Consumables Name/PL No. Interval

Description

Fusing Unit (PL 7.1)

100KPV or IOT resistance welding time of 18,000,000sec

100KPV is calculated with A4L 100%.

2

Tray 1 Feed Roll / Retard Pad (PL 9.2)

50KFeed

1 Feed = 1 Count Up. Replace both at the same time.

3

MSI Feed Roll/MSI Nudger Roll/MSI 50KFeed Retard Pad (PL 13.3)

1 Feed = 1 Count Up. Replace all 3 at the same time.

4

Tray 2 Feed Roll/Nudger Roll/Retard 300KFeed Pad (PL 10.3)

1 Feed = 1 Count Up.

5

Tray 2 Retard Pad (PL 10.3)

50KFeed

1 Feed = 1 Count Up.

6

IBT Belt Unit (Includes IBT Belt Cleaner) (PL 6.1)

120KPV

120KPV is calculated with A4L 100%.

7

2nd BTR Roll (PL 6.1)

120KPV

120KPV is calculated with A4L 100%.

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NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00914 (194D) every 10K Feeds.

1.5 Periodic Replacement Parts/Consumables List

Service Call Procedure

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Service Call Procedure 1.5 Periodic Replacement Parts/Consumables List

Chapter 2 Troubleshooting

2 Troubleshooting 2.1 Introduction 2.1.1 How to Troubleshoot ............................................................................................. 2.1.2 Glossary ................................................................................................................

CHAIN 10 7 7

2.2 Product FIP 2.2.1 Level 1 FIP 2.2.1.1 Level 1 FIP .........................................................................................................

9

2.2.2 Level 2 FIP CHAIN 3 003-500 Pages per Side Error........................................................................................ 003-963 Auto Paper Error .............................................................................................. 003-973 Auto Rotation Error ..........................................................................................

11 11 11

CHAIN 4 004-310 IOT Feeder I/F Failure......................................................................................

13

CHAIN 5 005-122 005-123 005-125 005-130 005-131 005-132 005-134 005-135 005-136 005-139 005-145 005-147 005-196 005-198 005-199 005-210 005-211 005-275 005-280 005-305 005-500 005-907 005-908 005-913 005-940 005-942 005-948

DADF Simplex/Side 1 Pre Regi. Sensor On Jam ............................................ DADF Simplex/Side 1 Regi. Sensor On Jam ................................................... DADF Regi. Sensor Off Jam ............................................................................ DADF Invert Sensor On Jam ........................................................................... DADF Invert Sensor On Jam on Inverting........................................................ DADF Invert Sensor On Jam ........................................................................... DADF Invert Sensor Off Jam on Inverting........................................................ DADF Side 2 Pre Regi. Sensor On Jam .......................................................... DADF Side 2 Regi. Sensor On Jam................................................................. DADF Invert Sensor Off Jam ........................................................................... DADF Regi. Sensor Off Jam on Inverting ........................................................ DADF Pre Regi. Sensor Off Jam on Inverting.................................................. Size Mismatch Jam on No Mix-Size................................................................. Too Short Size Jam.......................................................................................... Too Long Size Jam .......................................................................................... DADF Download Fail........................................................................................ DADF-FW Version Error .................................................................................. DADF RAM Fail................................................................................................ DADF EEPROM Fail ........................................................................................ DADF Feeder Cover Interlock Open ................................................................ DADF Download Flash Write Error .................................................................. DADF Pre Regi. Sensor ................................................................................... DADF Regi. Sensor Static Jam........................................................................ DADF Invert Sensor Static Jam ....................................................................... DADF No Original Fail...................................................................................... Not-Supported Doc Size DADF........................................................................ SS-Size Mismatch Jam on No Mix-size ...........................................................

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010-397 (01h) Heat Roll STS Disconnection Fail........................................................... 010-397 (02h) Heat Roll STS Over Temperature Fail.................................................... 010-397 (03h) Heat Roll NC Sensor Disconnection Fail ................................................ 010-397 (04h) Heat Roll NC Sensor Over Temperature Fail ......................................... 010-397 (05h) Heat Roll Paper Winding Fail.................................................................. 010-397 (06h) Warm Up Time Fail................................................................................. 010-397 (07h) Fusing Unit On Time Fail ........................................................................ 010-397 (08h) Heat Roll NC Sensor Differential Amp Fail ............................................. 010-397 (09h) Fusing Unit Hot Not Ready Return Time Fail ......................................... 010-397 (0Ah) Heat Roll NC Sensor Broken Fail........................................................... 010-397 (0Bh) Heat Roll NC Sensor Broken Fail........................................................... 010-397 (0Ch) Fusing Unit Cold Not Ready Return Time Fail ....................................... 010-420 Fusing Unit Near End Warning ........................................................................ 010-421 Fusing Unit Life Warning..................................................................................

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CHAIN 16 016-359 016-369 016-389 016-404 016-405 016-500 016-501 016-502 016-503 016-504 016-505 016-506 016-507 016-520 016-521 016-530 016-570 016-571 016-572 016-573 016-602 016-603 016-604 016-605 016-606 016-610 016-612 016-718 016-720 05/2014 2-1

MRAM Fail ....................................................................................................... UI Panel - ESS Communication Fail ................................................................ Download Insertion Error ................................................................................. Certificate DB Error .......................................................................................... Certificate DB Error .......................................................................................... Download Delete Error..................................................................................... Download Write Error....................................................................................... Download Verify Error ...................................................................................... SMTP Server Address Resolution Fail for Maillib ............................................ POP Server Address Resolution Fail for Maillib............................................... POP Authentication Fail for Maillib................................................................... Required user entry item is empty ................................................................... SMTP Authentication Fail for Maillib ................................................................ Ipsec Certificate Error ...................................................................................... Ipsec Certificate Error ...................................................................................... LDAP Address Book- Access Error.................................................................. Job Ticket Out Of Memory ............................................................................... Job ticket wrong ............................................................................................... Job ticket media error....................................................................................... Job ticket parse error ....................................................................................... System NVM Initialize ...................................................................................... ESS-NVM Parameter Recover......................................................................... ESS-NVM Parameter Copy.............................................................................. ESS-NVM Parameter Copy.............................................................................. Clear Job History.............................................................................................. Panel Destination Mismatch............................................................................. Invalid MAC Address........................................................................................ Memory Over flow ............................................................................................ PDL Error .........................................................................................................

25 25 25 25 25 25 25 25 25 26 26 26 26 26 26 26 26 26 27 27 27 27 27 27 27 27 27 27 28

Troubleshooting

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Download Signature Error ................................................................................ Download Format Error .................................................................................... Download Protect Error .................................................................................... Download ID Error............................................................................................ Download Range Error..................................................................................... Download Check Sum Error............................................................................. Download header Error .................................................................................... Prohibit Error .................................................................................................... Auditron - Invalid User...................................................................................... Auditron - Disabled Function ............................................................................ Auditron - Reached Limit.................................................................................. SMTP Server Connection Error........................................................................ SMTP Server HD Full....................................................................................... SMTP Server File System Error ....................................................................... Invalid Recipient Email Address....................................................................... Invalid Sender Address (Login Error) ............................................................... Data Send/Receive Timeout Error ................................................................... F2N Module Starting-up ................................................................................... Job Environment Violation................................................................................ Mail Size Error.................................................................................................. File Size Error...................................................................................................

28 28 28 28 28 28 28 28 28 29 29 29 29 29 29 29 29 29 30 30 30

CHAIN 17 017-600 017-970 017-971 017-972 017-973 017-974 017-975 017-976 017-977 017-978 017-979 017-980 017-983 017-986 017-987 017-988 017-989

Address Info Sum Check Fail........................................................................... FAX Memory Full.............................................................................................. FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... Report File Open/Close Error........................................................................... EEPROM R/W Error......................................................................................... FAX Controller Error......................................................................................... FAX Controller Error......................................................................................... Scan Time Out ................................................................................................. FAX Controller Error.........................................................................................

31 31 31 31 31 31 31 32 32 32 32 32 32 32 33 33 33

CHAIN 24 024-340 024-348 024-360 024-362 024-371 024-910 024-911 024-946 024-947

IOT Firmware Error .......................................................................................... MCU Fatal Error ............................................................................................... MCU Down Load Error ..................................................................................... IOT Start Image Marking Timeout .................................................................... IOT-ESS Communication Fail .......................................................................... Tray 1 Paper Size Mismatch ............................................................................ Tray 2 Paper Size Mismatch ............................................................................ Tray 1 Detached............................................................................................... Tray 2 Detached...............................................................................................

Troubleshooting

05/2014 2-2

35 35 35 35 35 35 35 36 36

024-958 024-959 024-960 024-963 024-965 024-966 024-970 024-971

MSI Paper Size Mismatch................................................................................ Tray 1 No Suitable Paper................................................................................. Tray 2 No Suitable Paper................................................................................. MSI No Suitable Paper .................................................................................... Auto Paper Error .............................................................................................. Auto Paper Error (both sides) .......................................................................... Tray 1 Paper Size Switch Error........................................................................ Tray 2 Paper Size Switch Error........................................................................

36 36 37 37 37 37 37 37

CHAIN 27 027-446 IPv6 duplicate .................................................................................................. 027-452 IPv4 duplicate ..................................................................................................

39 39

CHAIN 31 031-521 SMB Login Error .............................................................................................. 41 031-522 SMB user authentication fail or SMB Scanner login fail................................... 41 031-523 Problem with share name in SMB scan server ................................................ 41 031-524 SMB Scan User Over limit ............................................................................... 41 031-525 SMB Error ........................................................................................................ 41 031-526 SMB Scan Host Name Resolution Fail ............................................................ 41 031-527 SMB Scan DNS Server Not Set....................................................................... 42 031-528 In SMB scan, server connection error.............................................................. 42 031-529 SMB Scan DNS Server Not Set....................................................................... 42 031-530 Problem with storage location of scanned image in SMB scan server ............ 42 031-531 Couldn't get file/folder name of SMB scan server ............................................ 42 031-532 Suffix of SMB scan file name/folder name is over limit .................................... 42 031-533 SMB Scan File Creation Fail ............................................................................ 43 031-534 SMB Scan Folder Creation Fail ....................................................................... 43 031-535 SMB Scan File Deletion Fail ............................................................................ 43 031-536 SMB Scan Folder Deletion Fail ........................................................................ 43 031-537 No free space in storage location on SMB scan data server ........................... 43 031-539 Invalid SMB server (Net BIOS) name is specified ........................................... 43 031-540 SMB protocol error(4-007)Invalid scan domain name is specified................... 44 031-541 SMB protocol error (4-008)Invalid scan user name is specified ...................... 44 031-542 SMB(TCP/IP) is not active ............................................................................... 44 031-543 SMB protocol error(4-045)Scan login prohibited time ...................................... 44 031-544 SMB protocol error(4-046) Password expired.................................................. 44 031-545 SMB protocol error(4-047) Password change is required ................................ 44 031-546 SMB protocol error(4-048)User is invalid ......................................................... 45 031-547 SMB protocol error(4-049)Lock-out ................................................................. 45 031-548 SMB protocol error(4-050)User is expired ....................................................... 45 031-549 SMB protocol error(4-051)User is restricted. Null pass-word is prohibited ...... 45 031-550 SMB Scan Append Command Fail .................................................................. 45 031-551 SMB Scan Rename Command Fail ................................................................. 45 031-552 In SMB scan, Cancel is selected for processing in the case of file name duplication, and job is cancelled because of file name duplication .......................................................................... 46 031-574 FTP Scan Host Name Resolution Fail ............................................................. 46 031-575 FTP Scan DNS Server Not Set........................................................................ 46 031-576 Server Connection Error in FTP Scan ............................................................. 46 031-578 FTP Scan Login Name or Password Error....................................................... 46 031-579 Problem with Location FTP-scanned Image is Saved in ................................. 46

031-580 031-581 031-582 031-584 031-585 031-587 031-588 031-590 031-594 031-595 031-598 031-599

Fail to get file name/folder name of FTP scan server ...................................... Suffix of FTP scan file name/folder name is over limit ..................................... FTP Scan File Creation Fail ............................................................................. FTP Scan Folder Creation Fail......................................................................... FTP Scan File Deletion Fail ............................................................................. FTP Scan Folder Deletion Fail ......................................................................... FTP Scan Server Data Write Fail..................................................................... FTP Error ......................................................................................................... FTP Scan TYPE Command Fail (Network Error)............................................. FTP Scan PORT Command Fail (Network Error) ............................................ FTP Scan Append Command Fail ................................................................... FTP Scan Rename Command Fail ..................................................................

46 46 47 47 47 47 47 47 47 47 47 48

CHAIN 33 033-500 033-501 033-502 033-503 033-510 033-511 033-512 033-513 033-514 033-515 033-516 033-517 033-518 033-519 033-520 033-521 033-522 033-523 033-524 033-525 033-526 033-573 033-751 033-752 033-753 033-754 033-755 033-756 033-757 033-758 033-759 033-760 033-761 033-762 033-763 033-764 033-765

FAX RX JPEG Data Limit Over........................................................................ Fax Codec Error............................................................................................... File Open Error................................................................................................. Memory Full ..................................................................................................... Fax Codec Error............................................................................................... Fax Codec Error............................................................................................... Fax Communication Error ................................................................................ Fax Communication Error ................................................................................ JPEG DNL/SOF0 Error .................................................................................... JBIG NF Error .................................................................................................. JPEG EOI Error................................................................................................ DFAX Password Error...................................................................................... DFAX Fax Country is not set correctly ............................................................. DFAX Fax Function is not available ................................................................. JBF_ERROR_CALLBACK ............................................................................... JBF_ERROR_MARKER_ABORT .................................................................... JBF_ERROR_MARKER_UNKNOWN ............................................................. JBF_ERROR_MARKER_NOT_FOUND .......................................................... JBF_ERROR_MARKER_BAD_ATMOVE........................................................ JBF_ERROR_MARKER_BAD_NEWLEN........................................................ JBF_ERROR_BIH............................................................................................ E-mail Sending Error........................................................................................ Over Run.......................................................................................................... During Call Busy Tone ..................................................................................... CJ Not Detection .............................................................................................. V8 Error............................................................................................................ Phase2 Error .................................................................................................... Phase3 Error .................................................................................................... Primary Channel Synchronization Error........................................................... Control Channel Synchronization Error............................................................ Control Channel Retrain Error.......................................................................... Control Channel OFF Time Out ....................................................................... Primary Channel OFF Time Out ...................................................................... DM Prevention Function Receive Refuse ........................................................ Manual Transmission Read Manuscript Not Do............................................... Draw Data Create Not Do ................................................................................ File Pointer Error ..............................................................................................

Version 1.1

DC SC2020

49 49 49 49 49 49 49 49 50 50 50 50 50 50 50 50 51 51 51 51 51 51 51 51 52 52 52 52 52 52 52 53 53 53 53 53 53

033-766 033-767 033-768 033-769 033-770 033-771 033-772 033-773 033-774 033-775 033-776 033-777 033-779 033-782 033-784 033-786 033-787 033-788 033-789 033-790 033-791 033-795 033-799

Target File Opening ......................................................................................... MMR MN86064 Decode Error.......................................................................... AT Move Counter Over .................................................................................... JBIG NEWLEN Marker Error............................................................................ YD Error ........................................................................................................... Abort Marker Error ........................................................................................... Undefined Marker Error.................................................................................... BIH Error .......................................................................................................... FAX TX Encode Output Buffer Over ................................................................ FAX RX Encode Output Buffer Over................................................................ SCAN Encode Output Buffer Over................................................................... FAX RX Decode Input Buffer Over .................................................................. Log File Create Fail.......................................................................................... NSS/DCS Function disagreement.................................................................... Fax Codec Error............................................................................................... Fax Codec Error............................................................................................... Fax Memory Error ............................................................................................ Fax Memory Full .............................................................................................. Fax Job Canceled ............................................................................................ Fax Job Canceled ............................................................................................ Fax Job Canceled ............................................................................................ FAX Send Count Limit...................................................................................... Fax Codec Error...............................................................................................

53 54 54 54 54 54 54 54 55 55 55 55 55 55 55 56 56 56 56 56 56 56 56

CHAIN 34 034-508 034-515 034-791 034-799

Command Refuse Signal Send........................................................................ DIS DCS Illegal Command Receive................................................................. Check Line Connection .................................................................................... No Dial Data.....................................................................................................

59 59 59 59

CHAIN 35 035-701 035-702 035-704 035-705 035-706 035-708 035-709 035-710 035-716 035-717 035-718 035-720 035-728 035-729 035-730 035-737 035-739 035-740 035-742 035-746 05/2014 2-3

Send T1 Time Out............................................................................................ Receive DCN ................................................................................................... Not Send Ability................................................................................................ DCS/NSS Resend Over ................................................................................... Fall Back Error ................................................................................................. Post Message Resend Over ............................................................................ G3 Send RTN/PIN Receive.............................................................................. Receive PIN ..................................................................................................... T2 Time Out ..................................................................................................... G3 Receive RTN Send..................................................................................... Receive T1 Time Out ....................................................................................... Not Receive Ability ........................................................................................... G3 EOL Not Receive........................................................................................ Career Cut........................................................................................................ RS Request CS NOT ON................................................................................. CTC/EOR Resend Over................................................................................... T5 Time Out ..................................................................................................... ECM Send EOR-Q Send.................................................................................. ECM Receive EOR-Q Receive ........................................................................ Before Dial Tone ..............................................................................................

61 61 61 61 61 61 62 62 62 62 62 62 63 63 63 63 63 63 64 64

Troubleshooting

DC SC2020 Version 1.1 035-779 035-781 035-792 035-793

FAX FWD document change error ................................................................... Target Fax Busy ............................................................................................... JM Not Detection.............................................................................................. Digital Line Detection .......................................................................................

64 64 64 64

CHAIN 41 041-340 IOT NVRAM Error ............................................................................................ 041-347 IOT I/F Failure .................................................................................................. 041-388 Marking Logic Fail ............................................................................................

65 65 65

CHAIN 42 042-313 IOT Fan Motor Failure ...................................................................................... 042-325 (01h) Main Motor Fail ....................................................................................... 042-325 (02h) YMC Link Sensor Fail ............................................................................. 042-326 Sub Motor Fail .................................................................................................. 042-327 Fusing Motor Fail.............................................................................................. 042-330 Fusing Exhaust Fan Fail................................................................................... 042-700 IOT Cooling Down ............................................................................................

67 67 67 67 68 68 68

CHAIN 50 050-101 050-102 050-103 050-104 050-106 050-109 050-112 050-121 050-122

IOT Remain Zone LH-1 JAM............................................................................ IOT Remain Zone LH-1 + DUP-1 JAM............................................................. IOT Remain Zone LH-1 + DUP-2 JAM............................................................. IOT Remain Zone LH-2 JAM............................................................................ IOT Remain Zone LH-2 + DUP-2 JAM............................................................. IOT Remain Zone LHL JAM ............................................................................. IOT Remain Zone MSI JAM ............................................................................. IOT Remain Zone 1T JAM ............................................................................... IOT Remain Zone 2T JAM ...............................................................................

71 71 71 71 71 71 71 72 72

CHAIN 61 061-371 LPH Error .........................................................................................................

73

CHAIN 62 062-276 062-277 062-300 062-311 062-312 062-317 062-318 062-319 062-320 062-322 062-328 062-360 062-371 062-380 062-386 062-393 062-396 062-790

IIT System Error ............................................................................................... DADF Communication Fail............................................................................... Platen Interlock Open....................................................................................... IIT Software Logic Fail...................................................................................... IIT Initialization Error ........................................................................................ IIT Video Overrun ............................................................................................. IIT Scan Timing Error ....................................................................................... PLL Lock Timeout Error ................................................................................... WOZ Library Error ............................................................................................ Scan Parameter Error ...................................................................................... FPGA Config Timeout ...................................................................................... Carriage Position Fail ....................................................................................... Lamp Illumination Fail ...................................................................................... AGC Fail........................................................................................................... AOC Fail........................................................................................................... CCD PWB Sync Signal Fail.............................................................................. CCD Cable Connection Fail ............................................................................. Copy Limit (Scan-JobAbort) .............................................................................

Troubleshooting

05/2014 2-4

75 75 75 75 75 75 75 76 76 76 76 76 76 77 77 78 79 79

062-956 Not-Supported Doc Size Platen .......................................................................

79

CHAIN 71 071-105 Regi. Sensor On Jam (Tray 1) ......................................................................... 071-211 Tray 1 Sensor Fail............................................................................................

81 81

CHAIN 72 072-100 072-105 072-211 072-461

Tray2 Miss Feed Jam ...................................................................................... Regi. Sensor On Jam (Tray 2) ......................................................................... IOT Option Feeder 2 Failure ............................................................................ Tray 2 Lift Up NG .............................................................................................

83 83 83 83

CHAIN 75 075-101 Regi. Sensor On Jam (MSI) .............................................................................

85

CHAIN 77 077-104 077-106 077-108 077-109 077-123 077-217 077-300 077-301 077-302

Regi. Sensor Off Jam....................................................................................... Fusing Unit Exit Sensor On Jam...................................................................... Fusing Unit Exit Sensor Off Jam (Short) .......................................................... Fusing Unit Exit Sensor Off Jam (Long) .......................................................... Regi. Sensor On Jam (Duplex Direct).............................................................. Duplex Miss Configuration ............................................................................... Front Cover Open ............................................................................................ L/H Cover Open ............................................................................................... STM Left Cover Open ......................................................................................

87 87 87 87 88 88 88 88 88

CHAIN 91 091-313 091-400 091-401 091-402 091-406 091-411 091-416 091-421 091-426 091-431 091-436 091-480 091-481 091-482 091-910 091-911 091-913 091-914 091-915 091-917 091-918 091-919 091-920 091-921 091-922

CRUM ASIC Comm Fail .................................................................................. Waste Toner Bottle Near Full........................................................................... Drum Cartridge K Near Life ............................................................................. Drum Cartridge K Life Over ............................................................................. Drum Cartridge K Pre Near Life....................................................................... Drum Cartridge Y Near Life ............................................................................. Drum Cartridge Y Pre Near Life....................................................................... Drum Cartridge M Near Life ............................................................................. Drum Cartridge M Pre Near Life ...................................................................... Drum Cartridge C Near Life ............................................................................. Drum Cartridge C Pre Near Life....................................................................... Drum Cartridge Y Life Over ............................................................................. Drum Cartridge M Life Over ............................................................................. Drum Cartridge C Life Over ............................................................................. Waste Toner Box Detached............................................................................. Waste Toner Bottle Full ................................................................................... Drum Cartridge K Life End............................................................................... Drum CRUM K Communication Fail ................................................................ Drum CRUM K Data Broken ............................................................................ Drum CRUM Y Communication Fail ................................................................ Drum CRUM M Communication Fail................................................................ Drum CRUM C Communication Fail ................................................................ Drum CRUM Y Data Broken ............................................................................ Drum CRUM K Not In Position......................................................................... Drum CRUM M Data Broken ...........................................................................

89 89 89 89 89 89 89 89 89 90 90 90 90 90 90 90 90 90 91 91 91 91 92 92 92

091-923 091-927 091-928 091-929 091-932 091-933 091-934 091-960 091-961 091-962 091-963

Drum CRUM C Data Broken ............................................................................ Drum CRUM Y Not In Position......................................................................... Drum CRUM M Not In Position ........................................................................ Drum CRUM C Not In Position......................................................................... Drum Cartridge Y Life End ............................................................................... Drum Cartridge M Life End .............................................................................. Drum Cartridge C Life End............................................................................... Drum CRUM Y Data Mismatch ........................................................................ Drum CRUM M Data Mismatch........................................................................ Drum CRUM C Data Mismatch ........................................................................ Drum CRUM K Data Mismatch ........................................................................

92 92 92 93 93 93 93 93 93 94 94

CHAIN 92 092-651 092-652 092-661 092-662 092-670 092-671 092-672 092-673

ADC Sensor System Fail (Shutdown Fail) ....................................................... ADC Sensor Fail .............................................................................................. Temperature Sensor Fail ................................................................................. Humidity Sensor Fail ........................................................................................ ADC Elec Patch Fail Y ..................................................................................... ADC Elec Patch Fail M..................................................................................... ADC Elec Patch Fail C ..................................................................................... ADC Elec Patch Fail K .....................................................................................

95 95 95 95 95 95 95 95

CHAIN 93 093-406 093-407 093-408 093-409 093-413 093-414 093-415 093-416 093-417 093-418 093-419 093-420 093-423 093-424 093-425 093-426 093-925 093-926 093-928 093-930 093-931 093-932 093-933 093-944 093-945 093-946 093-947 093-950

Toner K Pre Near Life ...................................................................................... Toner Y Pre Near Life ...................................................................................... Toner M Pre Near Life...................................................................................... Toner C Pre Near Life ...................................................................................... Deve HSG K Life Over ..................................................................................... Deve HSG Y Near Life ..................................................................................... Deve HSG M Near Life .................................................................................... Deve HSG C Near Life..................................................................................... Deve HSG K Near Life ..................................................................................... Deve HSG Y Life Over ..................................................................................... Deve HSG M Life Over .................................................................................... Deve HSG C Life Over..................................................................................... Toner Y Near Life............................................................................................. Toner M Near Life ............................................................................................ Toner C Near Life............................................................................................. Toner K Near Life............................................................................................. Toner K CRUM Communication Fail................................................................ Toner K CRUM Data Mismatch........................................................................ Toner K CRUM Data Broken............................................................................ Toner Y Life Over............................................................................................. Toner M Life Over ............................................................................................ Toner C Life Over............................................................................................. Toner K Life Over............................................................................................. Deve HSG Y Life End ...................................................................................... Deve HSG M Life End...................................................................................... Deve HSG C Life End ...................................................................................... Deve HSG K Life End ...................................................................................... Toner Y CRUM Communication Fail................................................................

Version 1.1

DC SC2020

97 97 97 97 97 97 97 97 97 98 98 98 98 98 98 98 98 99 99 99 99 99 99 99 99 100 100 100

093-951 093-952 093-960 093-961 093-962 093-970 093-971 093-972 093-973 093-980 093-981 093-982

Toner M CRUM Communication Fail ............................................................... Toner C CRUM Communication Fail................................................................ Toner Y CRUM Data Mismatch........................................................................ Toner M CRUM Data Mismatch ....................................................................... Toner C CRUM Data Mismatch ....................................................................... Toner Y CRUM Not In Position ........................................................................ Toner M CRUM Not In Position........................................................................ Toner C CRUM Not In Position ........................................................................ Toner K CRUM Not In Position ........................................................................ Toner Y CRUM Data Broken............................................................................ Toner M CRUM Data Broken ........................................................................... Toner C CRUM Data Broken ...........................................................................

100 100 101 101 101 101 101 101 102 102 102 102

CHAIN 94 094-417 094-419 094-420 094-422 094-911

IBT Unit Near End Warning.............................................................................. 2nd BTR Unit Near End Warning ..................................................................... IBT Unit End Warning ...................................................................................... 2nd BTR Unit End Warning.............................................................................. IBT Unit Life End ..............................................................................................

103 103 103 103 103

CHAIN 116 116-314 116-315 116-317 116-323 116-324 116-327 116-328 116-343 116-350 116-351 116-352 116-355 116-361 116-362 116-363 116-364 116-366 116-368 116-369 116-390 116-396 116-721 116-722 116-987

MAC Address Error .......................................................................................... ESS On Board RAM W/R Check Fail............................................................... ESS ROM Check (Main) Fail ........................................................................... ESS NVRAM1 W/R Check Fail ........................................................................ ESS Illegal Exception....................................................................................... ESS Instruction Cache Error ............................................................................ ESS Data Cache Error ..................................................................................... ASIC Fail .......................................................................................................... On Board Network Communication Fail........................................................... Network Error ................................................................................................... Network Error ................................................................................................... Network Error ................................................................................................... PCI Bus #0 Error Detected............................................................................... PCI Bus #0 Host Bridge Controller Error.......................................................... PCI Bus #1 Host Bridge Controller Error.......................................................... Timer Fail ......................................................................................................... PCI Bus #1 Error Detected............................................................................... PCI Error Messages received from Bus #0 - Device #1................................... PCI Error Messages received from Bus #0 - Device #0................................... ESS NVRAM1 SIZE And ID Check Fail ........................................................... Fatal Error Related to Maillib............................................................................ Collate Full ....................................................................................................... WSD (Web Services on Device) Scan destination error .................................. Fatal Error Related to Format Library ..............................................................

105 105 105 105 105 105 105 105 105 106 106 106 106 106 106 107 107 107 107 107 107 107 107 108

CHAIN 117 117-315 117-331 117-340 117-344 05/2014 2-5

EEPROM Driver Error ...................................................................................... IPS Error .......................................................................................................... Controller Error................................................................................................. Fax Error ..........................................................................................................

109 109 109 109

Troubleshooting

DC SC2020 Version 1.1 117-347 117-350 117-361 117-362 117-363 117-365 117-367

Billing Life Error ................................................................................................ Controller Error................................................................................................. IIT Parameter Verify NG................................................................................... EEPROM Sum Check Error ............................................................................. NVM Sum Check Error..................................................................................... Low Voltage...................................................................................................... FXIF error .........................................................................................................

109 109 109 109 109 110 110

CHAIN 123 123-314 Control Panel Error........................................................................................... 123-333 Panel FW transmission error............................................................................ 123-399 Panel Device Reboot Error...............................................................................

111 111 111

CHAIN 124 124-325 124-375 124-376 124-377 124-378 124-379

Billing Error....................................................................................................... Product information error (Master) ................................................................... Product information error (Backup/IOT) ........................................................... Product information error (All) .......................................................................... Billing meter type error (Different value)........................................................... Billing meter type error (Wrong format) ............................................................

113 113 113 113 113 113

CHAIN 131 131-397 File2Net Fatal Error .......................................................................................... 131-398 SMB client Fatal Error ...................................................................................... 131-399 FTP client Fatal Error .......................................................................................

115 115 115

CHAIN 133 133-231 133-234 133-235 133-236 133-237 133-238 133-239 133-240 133-241 133-242 133-243 133-244 133-246 133-247 133-248 133-249 133-251 133-252 133-253 133-254 133-259 133-260 133-261 133-269 133-271

T_FAXCOM Data Receive I/F Error ................................................................. JBIG Parameter Error....................................................................................... MHR Parameter Error ...................................................................................... MHR Encode Error ........................................................................................... MHR Input Buffer Error..................................................................................... MHR Output Buffer Error.................................................................................. FAX ECM Buffer Address Error........................................................................ Resolution Change Error.................................................................................. Memory Pool Get Error .................................................................................... Memory Pool Release Error ............................................................................. Message Send Error ........................................................................................ Message Receive Error.................................................................................... Memory Pool Get Error .................................................................................... Message Send Error ........................................................................................ Memory Pool Release Error ............................................................................. Message Receive Error.................................................................................... File Open Error................................................................................................. File Close Error ................................................................................................ File Erase Error ................................................................................................ Memory Full...................................................................................................... OS Call Error .................................................................................................... File Open Error................................................................................................. File Close Error ................................................................................................ File Close Error ................................................................................................ Memory Pool Get Error ....................................................................................

Troubleshooting

05/2014 2-6

117 117 117 117 117 117 117 117 118 118 118 118 118 118 118 119 119 119 119 119 119 119 119 120 120

133-272 133-273 133-274 133-275 133-276 133-277 133-278 133-279 133-280 133-281 133-282 133-283 133-286 133-287 133-288 133-289 133-290

Message Send Error ........................................................................................ Memory Pool Release Error............................................................................. Message Receive Error ................................................................................... OS Call Error.................................................................................................... File Open Error ................................................................................................ File Close Error ................................................................................................ File Erase Error................................................................................................ FAX CODEC I/F Error...................................................................................... ERR_FAX_TIME.............................................................................................. Power Off Report Create Fail........................................................................... Memory Pool Get Error .................................................................................... Message Send Error ........................................................................................ OS Call Error.................................................................................................... File Open Error ................................................................................................ File Close Error ................................................................................................ File Erase Error................................................................................................ Print Decode Error ...........................................................................................

120 120 120 120 120 120 120 121 121 121 121 121 121 121 121 121 122

CHAIN 134 134-211 Fax Card Modem Error ....................................................................................

123

CHAIN 193 193-700 Custom Toner Mode ........................................................................................

125

2.2.3 Other Failure FIP 2.2.3.1 AC Power FIP .................................................................................................... 2.2.3.2 +5VDC Power FIP.............................................................................................. 2.2.3.3 +24VDC Power FIP............................................................................................

127 127 128

2.2.4 Common FIP CF-001 ADC Sensor Fail ............................................................................................... CF-002 Temperature / Humidity Sensor Fail ................................................................. CF-003 ADC Patch Fail..................................................................................................

129 130 130

2.3 NET System Fault Check 2.3.1 2.3.2 2.3.3 2.3.4 2.3.5

Interface (Physical/Logical) ................................................................................... ’Cannot connect to the network’ or ’Print is not found from the PC’ ...................... No output is available, no data is printed .............................................................. Printing can be performed but abnormally ............................................................ Network-Related Details Check Flow....................................................................

133 133 134 135 135

2.4 Software Download 2.4.1 Software Download ...............................................................................................

137

2.1.1 How to Troubleshoot

2.1.2 Glossary

Level 1 Troubleshooting:

The following terminology are used throughout the troubleshooting section. The meaning of these terminology must be fully understood when performing problem analysis.

•

Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Troubleshooting or BSD to resolve the problem.

Common terms: •

Fault Code

•

Actuate (Deactuate)

•

Block

•

Check

This 6-digit code appears when the machine has found problems.

Level 2 Troubleshooting: •

Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, document/paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in the Check Procedure enables you to discover causes of a problem in a short period of time.

How to proceed with troubleshooting and Cautions: •

•

•

First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP or BSD to resolve the problem. To find the causes of the problem using FIP or Check Procedure etc., thoroughly read the instructions and follow the procedure properly. Sometimes, when two or more causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, pay attention to a different judgment made in the process of the same FIP. For source voltage related problems, such as being unable to power up the machine, refer to ’Other Failure FIP’ to proceed with the troubleshooting. The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed to troubleshoot by referring to ’Generic FIP’.

To mechanically push (release) the Actuator of the switch or the connected mechanical linkage. To place a sheet of document or paper on the photo sensor surface for detection. To visually check for operation failure of parts such as relay or mechanical linkage, and the failure status of the parts. •

Enter the CE Mode To enter the CE Mode by following the procedure described in ’How to Enter/Exit the CE Mode’ of Chapter 6.

•

Check the connection for short circuit Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range of a tester.

•

Check the connection for open circuit Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of a tester.

•

Input Check [xxx-xxx]/Output Check [xxx-xxx] To enter the Component Check by following the procedure described in ’How to Use the CE Mode’ of Chapter 6.

•

Analog Monitor [xxx-xxx] To enter the Analog Monitor by following the procedure described in ’How to Use the CE Mode’ of Chapter 6.

•

Check the voltage level Table 1

Voltage

Level

Range

+3.3VDC

(H) (L)

+3.2 to +3.6VDC 0.0 to +1.0VDC

+5VDC

(H) (L)

+4.8 to +5.4VDC 0.0 to +1.0VDC

+24VDC

(H) (L)

+23.3 to +25.7VDC 0.0 to +3.0VDC

•

PL 4.2

•

CH 6.2 Zone J4

Refer to PL 4.2 in Chapter 5 Parts List.

Version 1.1

DC SC2020

05/2014 2-7

2.1 Introduction

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-8

Refer to Chain 6.2 Zone J4 in Chapter 7 BSD. •

REP 4.1.3

•

ADJ 4.1.3

•

Replace the parts in sequence

Refer to REP 4.1.3 in Chapter 4. Refer to ADJ 4.1.3 in Chapter 4. When it is impossible to analyze causes of a problem further, replace the parts in sequence. The part with a higher replacement frequency or higher possibility of causing a problem is listed first for replacement.

Troubleshooting 2.1 Introduction

2.2.1.1 Level 1 FIP Procedure Ask the operator about the problem. Did the operator operate the machine correctly? Y N Explain the correct way to operate the machine to the operator. Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display normal? Y N Refer to [BSD (CH2.1)] and [2.2.3 Other Failure FIP] for repairing the malfunction in UI display. Check the Error History. Enter Administrator Mode and output Error History. Is the Fault Code (ChainLink) displayed? Y N Refer to [Problem Solving] in the User guide and repair the malfunction. Proceed to Level 2 Troubleshooting and perform the applicable FIP.

Version 1.1

DC SC2020

05/2014 2-9

2.2 Product FIP

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-10

Troubleshooting 2.2.1 Level 1 FIP

003-500 Pages per Side Error BSD-ON:The magnification requested from the document size and paper size exceeded the system limit.

Cause/Action 1.

Delete the Job in suspended state. Press the [Close] button or recover after the time course which was set in Fault Timeout.

2.

Check the document and rerun the Job.

003-963 Auto Paper Error BSD-ON:There is no support paper size that matches the APS calculation result.

Cause/Action 1.

Delete the Job in suspended state. Press the [Close] button or recover after the time course which was set in Fault Timeout.

2.

Check the document and rerun the Job.

003-973 Auto Rotation Error BSD-ON:Unable to rotate because the image horizontal scanning exceeded the image pass limit.

Cause/Action 1.

Delete the Job in suspended state. Press the [Close] button or recover after the time course which was set in Fault Timeout.

2.

Check the document and rerun the Job.

Version 1.1

DC SC2020

05/2014 2-11

2.2.2 Level 2 FIP

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-12

Troubleshooting CHAIN 3

004-310 IOT Feeder I/F Failure BSD-ON:CH3.3 Communication failure occurred between IOT and FEEDER.

Cause/Action 1.

Turn the power OFF and ON.

2.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between STM PWB J541 and DRIVE PWB J419.

3.

Check for disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

4.

If no problem is found, replace the following parts in sequence: •

STM PWB (PL 10.6)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-13

CHAIN 4

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-14

Troubleshooting CHAIN 4

005-122 DADF Simplex/Side 1 Pre Regi. Sensor On Jam

005-125 DADF Regi. Sensor Off Jam

BSD-ON:CH5.4

BSD-ON:CH5.5,CH5.4

•

After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.

After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within the specified time.

•

After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.

Cause/Action Check the following:

Cause/Action Check the following:

•

Transportation failure due to foreign substance on the document path.

•

The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.

•

Transportation failure due to foreign substance on the document path.

•

The surface of the Regi Roll, Out Roll, and Exit Roll for wear.

•

The surface of the Feed Roll and Nudger Roll for foreign substances.

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

The surface of the Feed Roll and Nudger Roll for wear.

•

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

The Drive Gear for wear and damage.

•

Malfunction of DADF Feed Clutch (DADF IIT Output[005-062]). (PL 56.7)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-130 DADF Invert Sensor On Jam BSD-ON:CH5.5,CH5.4

005-123 DADF Simplex/Side 1 Regi. Sensor On Jam

DADF Invert Sensor will not turn on after certain amount of time has passed from Duplex Read Operation (DADF Regi, Sensor On) in Duplex Mode.

BSD-ON:CH5.5,CH5.4 The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.

Cause/Action

Cause/Action

Check the following:

Check the following:

•

Transportation failure due to foreign substance on the document path.

•

The surface of the Out Roll and Exit Roll for foreign substances.

•

The surface of the Out Roll and Exit Roll for wear.

• • •

Transportation failure due to foreign substance on the document path. The surface of the Takeaway Roll and Regi Roll for foreign substances. The surface of the Takeaway Roll and Regi Roll for wear.

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF T/A Clutch (DADF IIT Output[005-098]). (PL 56.7)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

•

Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) malfunction). (PL 56.7)

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

005-131 DADF Invert Sensor On Jam on Inverting Version 1.1

DC SC2020

05/2014 2-15

CHAIN 5

Troubleshooting

DC SC2020 Version 1.1 BSD-ON:CH5.5

After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the specified time.

Cause/Action Check the following: •

Transportation failure due to foreign substance on the document path.

•

The surface of the Out Roll for foreign substances.

•

The surface of the Out Roll for wear

•

Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

The Drive Gear for wear and damage.

Troubleshooting

05/2014 2-16

CHAIN 5

During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.

Cause/Action Check the following: •

Transportation failure due to foreign substance on the document path.

•

The surface of the Out Roll and Exit Roll for foreign substances.

•

The surface of the Out Roll and Exit Roll for wear.

•

Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) malfunction). (PL 56.7)

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-132 DADF Invert Sensor On Jam

005-135 DADF Side 2 Pre Regi. Sensor On Jam

BSD-ON:CH5.5,CH5.4

BSD-ON:CH5.4,CH5.5

DADF Invert Sensor will not turn on after certain amount of time has passed from DADF Regi. Sensor On in Simplex.

After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn ON within the specified time.

Cause/Action

Cause/Action

Check the following:

Check the following:

•

Transportation failure due to foreign substance on the document path.

•

Transportation failure due to foreign substance on the document path.

•

The surface of the Out Roll for foreign substances.

•

The surface of the Exit Roll for foreign substances.

•

The surface of the Out Roll for wear

•

The surface of the Exit Roll for wear

•

Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)

•

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-048]). (PL 56.6)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

•

The Drive Gear for wear and damage.

Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) malfunction). (PL 56.7)

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2) If no problem is found, replace the DADF PWB. (PL 56.2)

005-134 DADF Invert Sensor Off Jam on Inverting BSD-ON:CH5.5,CH5.4

005-136 DADF Side 2 Regi. Sensor On Jam BSD-ON:CH5.5,CH5.4

After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within the specified time.

After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within the specified time.

Cause/Action Check the following: •

Transportation failure due to foreign substance on the document path.

•

The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.

•

The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.

• •

Cause/Action Check the following:

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14) Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

Malfunction of DADF T/A Clutch (DADF IIT Output[005-098]). (PL 56.7)

BSD-ON:CH5.5,CH5.4

•

Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) malfunction). (PL 56.7)

•

The Drive Gear for wear and damage.

•

Transportation failure due to foreign substance on the document path.

•

The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.

•

The surface of the Regi Roll, Out Roll, and Exit Roll for wear.

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2) If no problem is found, replace the DADF PWB. (PL 56.2)

005-147 DADF Pre Regi. Sensor Off Jam on Inverting 005-139 DADF Invert Sensor Off Jam

BSD-ON:CH5.4,CH5.5

BSD-ON:CH5.5,CH5.4 During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.

After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn OFF within the specified time.

Cause/Action Check the following:

Cause/Action Check the following:

•

Transportation failure due to foreign substance on the document path.

•

Transportation failure due to foreign substance on the document path.

•

The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances.

•

The surface of the Out Roll and Exit Roll for foreign substances.

•

The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.

•

The surface of the Out Roll and Exit Roll for wear.

•

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of DADF Invert Sensor (DADF IIT Input[005-211]). (PL 56.10)

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-048/008] (CCW/CW)). (PL 56.6)

•

Malfunction of DADF Regi. Sensor (DADF IIT Input[005-110]). (PL 56.14)

•

•

Malfunction of DADF Feed Motor (DADF IIT Output[005-008]). (PL 56.6)

Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) malfunction). (PL 56.7)

•

Malfunction of Exit Pinch Roll (Includes Exit Nip Release Solenoid (DADF IIT Output[005-072]) malfunction). (PL 56.7)

•

The Drive Gear for wear and damage.

•

The Drive Gear for wear and damage.

If no problem is found, replace the DADF PWB. (PL 56.2)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-196 Size Mismatch Jam on No Mix-Size BSD-ON:CH5.4,CH5.2

005-145 DADF Regi. Sensor Off Jam on Inverting Version 1.1

DC SC2020

05/2014 2-17

CHAIN 5

Troubleshooting

DC SC2020 Version 1.1

The 2nd sheet or later of the document was detected to be of a different size compared to the 1st sheet (the length of the document’s 2nd sheet or later in SS direction is longer).

Cause/Action 1. 2.

3.

Check the size of the document that was fed by the User. If the error is not cleared, check the following: •

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-198 Too Short Size Jam BSD-ON:CH5.4,CH5.2 The length of vertical scanning direction of the document is less than the specified value (Simplex: 85mm, Duplex: 110mm).

Cause/Action Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, check the following: •

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)

Troubleshooting

05/2014 2-18

CHAIN 5

005-210 DADF Download Fail BSD-ON:CH3.2 When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download Mode. There was an error in DADF download; the ROM is corrupted. (Includes the case that was replaced to half-raw ROM in the market and powered ON.)

Cause/Action Install the latest F/W of DADF.

005-211 DADF-FW Version Error BSD-ON:CH3.2 This is an unsupported DADF-FW Version.

Cause/Action Download the correct version of DADF-FW.

005-275 DADF RAM Fail BSD-ON:CH3.2

If no problem is found, replace the DADF PWB. (PL 56.2)

RAM failure on DADF PWB was detected. (At Power ON)

Cause/Action

005-199 Too Long Size Jam

1.

Turn the power OFF and ON.

BSD-ON:CH5.4,CH5.2

2.

If the problem persists, replace the DADF PWB. (PL 56.2)

[Too Long Size Jam]

005-280 DADF EEPROM Fail The length of vertical scanning direction of the document is the specified value or more (Simplex: 1,275mm, Duplex: 480.1mm).

Cause/Action Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, check the following: •

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

BSD-ON:CH3.2 Write failure to DADF EEPROM or communication failure with EEPROM was detected.

Cause/Action 1.

Turn the power OFF and ON.

2.

If the problem persists, replace the DADF PWB. (PL 56.2)

005-305 DADF Feeder Cover Interlock Open BSD-ON:CH5.1

The DADF Feeder Cover Interlock Switch was opened during DADF operation.

Cause/Action

005-913 DADF Invert Sensor Static Jam

1.

Check the DADF Feeder Cover for mismatch.

BSD-ON:CH5.5

2.

Check for malfunction of DADF Feeder Cover Interlock Switch (DADF IIT Input[005-212]). (PL 56.6)

3.

If no problem is found, replace the DADF PWB. (PL 56.2)

DADF Invert Sensor detected paper when Powering On, closing Feeder Cover Interlock, or closing DADF Open Sensor.

Cause/Action

005-500 DADF Download Flash Write Error BSD-ON:CH3.2 Failed to write into the Flash ROM during DAFD Download.

1.

Check for any residue of paper on DADF Invert Sensor, returning malfunction of the Actuator, Sensor uncleanness.

2.

Check for malfunction of DADF Invert Sensor (DADF IIT Input[005-206]). (PL 56.10)

3.

If no problem is found, replace the DADF PWB. (PL 56.2)

Cause/Action 1.

Turn the power OFF and ON.

2.

If the problem persists, replace the following parts in sequence:

005-940 DADF No Original Fail

•

DADF PWB (PL 56.2)

BSD-ON:CH5.1

•

ESS PWB (PL 18.2)

It was detected that the document was pulled out during document feed.

Cause/Action

005-907 DADF Pre Regi. Sensor

Reload the document.

BSD-ON:CH5.4,CH5.5 DADF Pre Regi. Sensor detected paper when Powering On, closing Feeder Cover Interlock, or closing DADF Open Sensor.

005-942 Not-Supported Doc Size DADF

Cause/Action

BSD-ON:CH5.4,CH5.2

1.

Check for any residue of paper on DADF Pre Regi. Sensor, returning malfunction of the Actuator, Sensor uncleanness.

Detected unsupported document size in DADF Scan.

2.

Check for malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

Cause/Action

3.

If no problem is found, replace the DADF PWB. (PL 56.2)

1.

Check the size of the document that was fed by the User.

2.

If the error is not cleared, check the following:

005-908 DADF Regi. Sensor Static Jam BSD-ON:CH5.5

3.

DADF Regi. Sensor detected paper when Powering On, closing Feeder Cover Interlock, or closing DADF Open Sensor.

Cause/Action 1. 2.

Check for malfunction of DADF Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14) If no problem is found, replace the DADF PWB. (PL 56.2)

Version 1.1

DC SC2020

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14) Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

005-948 SS-Size Mismatch Jam on No Mix-size BSD-ON:CH5.4,CH5.2

Check for any residue of paper on DADF Regi. Sensor, returning malfunction of the Actuator, Sensor uncleanness.

3.

• •

In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was transported from the DADF. (Notify Fail when (NVM[710-600] value is "3", size mismatch was detected, vertical scanning length was short.)

05/2014 2-19

CHAIN 5

Troubleshooting

DC SC2020 Version 1.1

Cause/Action 1. 2.

3.

Check the size of the document that was fed by the User. If the error is not cleared, check the following: •

Malfunction of DADF Pre Regi. Sensor (DADF IIT Input[005-206]). (PL 56.14)

•

Malfunction of Document Tray Size Sensor 1/2 (DADF IIT Input[005-221/222]). (PL 56.11)

If no problem is found, replace the DADF PWB. (PL 56.2)

05/2014 2-20

Troubleshooting CHAIN 5

•

010-397 (01h) Heat Roll STS Disconnection Fail

Check to see if DRIVE PWB Connector J414 is connected correctly.

BSD-ON:CH10.3

Procedure

Detected AD value that was determined as broken wire of Fusing Unit Thermistor 3 consecutive times.

Check Items •

Turn the Power Off and check to see if the Fusing Unit is correctly set.

•

Check the Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/ bent pins, foreign substances, burns, and etc.

•

Check to see if DRIVE PWB Connector J414 is connected correctly.

Turn the Power OFF and remove DRIVE PWB connector J511. Calculate the resistance between P2-1 Pin and P2-3 of DRIVE PWB side.. Is the resistance infinite? Y N Replace DRIVE PWB. (PL 18.2) Replace the following parts in sequence: • Fusing Unit (PL 7.1) •

Procedure

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Turn OFF the power and remove the Fusing Unit. NOTE: Always turn the Poser Switch Off when installing, removing the Fusing Unit. Measure the resistance between DJ600S-7 Pin and DJ600S-8 Pin of the Fusing Unit. Is tance infinite? Y N Check the following connections for open circuits, short circuits, and poor contacts. • Between Fusing Unit DP600S-7 and DRIVE PWB J414-11. •

the

resis-

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (03h) Heat Roll NC Sensor Disconnection Fail BSD-ON:CH10.3 Fusing Unit NC Sensor compensation AD value was 1020 or more for 10 consecutive times when the Fusing Unit temperature monitor value was 20 degrees C or more, or the Fusing Unit Thermistor AD value was 900 or more. (Use the obtained compensation/detection AD value instead of the temperature monitor value (average of 4 times))

Between Fusing Unit DP600S-8 and DRIVE PWB J414-10.

Replace the DRIVE PWB if there is no problem after checking. (PL 18.2) Replace the Fusing Unit. (PL 7.1) After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

Cause/Action 1. 2.

Turn the power OFF and ON. Turn OFF the power and check the following:

010-397 (02h) Heat Roll STS Over Temperature Fail

•

The Fusing Unit for improper installation

BSD-ON:CH10.3,CH10.2

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600S) for broken/ bent pins, foreign substances, burns, and etc.

Fusing Unit Thermistor detected temperature monitor AD value that is the specified value or more for 10 consecutive times.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB J414.

3. NOTE: . To release this Fail, clear NVM[759-122] (High Temperature Abnormality Detection History) [0] after removing the cause and turn the Power Off/On. The relationship between the displayed value and the sensor that detected the high temperature error is as follows: •

0: Normal

•

1: Abnormally high temperature of Fusing Unit NC Sensor

•

2: Abnormally high temperature of Fusing Unit Thermistor

•

3: Abnormal temperature increase of Fusing Unit NC Sensor, Fusing Unit Thermistor

4.

If no problem is found, replace the following parts in sequence: •

Fusing Unit (PL 7.1)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

Check Items

010-397 (04h) Heat Roll NC Sensor Over Temperature Fail

•

BSD-ON:CH10.3,CH10.2

Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound around the Heat Roll.

Version 1.1

DC SC2020

05/2014 2-21

CHAIN 10

Troubleshooting

DC SC2020 Version 1.1

Fusing Unit NC Sensor detected temperature that is the specified value or more for 10 consecutive times.

0: Normal

•

1: Abnormally high temperature of Fusing Unit NC Sensor

•

2: Abnormally high temperature of Fusing Unit Thermistor

•

3: Abnormal temperature increase of Fusing Unit NC Sensor, Fusing Unit Thermistor

Check Items •

Turn OFF the power and remove the Fusing Unit. Check whether foreign substances or paper is wound around the Heat Roll.

•

Check to see if DRIVE PWB Connector J414 is connected correctly.

Procedure Turn the Power OFF and remove DRIVE PWB connector J511. Calculate the resistance between P2-1 Pin and P2-3 of DRIVE PWB side.. Is the resistance infinite? Y N Replace DRIVE PWB. (PL 18.2)

Clear the history at the NVM then turn the power OFF and ON.

3.

Check whether an out of spec paper is being used. If no problem is found, replace the Fusing Unit. (PL 7.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (06h) Warm Up Time Fail BSD-ON:CH10.3,CH10.2 When transitioning from the Wait state, the specified Temperature is not reached within the specified time. NOTE: . This Fail may occur when the temperature in the installation environment is low (10 degree C or lower)

Cause/Action 1.

Turn the power OFF and ON.

2.

Turn OFF the power and check the following:

Replace the following parts in sequence: • Fusing Unit (PL 7.1) •

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2) 3.

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (05h) Heat Roll Paper Winding Fail BSD-ON:CH10.3

4.

Detected the paper was wrapped around the Heat Roll from the monitor value of Fusing Unit Thermistor and NC Sensor. NOTE: . To release this Fail, clear NVM[759-122] (High Temperature Abnormality Detection History) [0] after removing the cause and turn the Power Off/On. The relationship between the displayed value and the sensor that detected the high temperature error is as follows:

CHAIN 10

2.

NOTE: . To release this Fail, clear NVM[759-122] (High Temperature Abnormality Detection History) [0] after removing the cause and turn the Power Off/On. The relationship between the displayed value and the sensor that detected the high temperature error is as follows: •

Troubleshooting

05/2014 2-22

•

Is the Power Supply voltage above 10% of the rated value? Occurs if the voltage is low.

•

The Fusing Unit for improper installation

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent pins, foreign substances, burns, and etc.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and PSLV-NR P2.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB P414.

If no problem is found, replace the following parts in sequence: •

Fusing Unit (PL 7.1)

•

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (07h) Fusing Unit On Time Fail BSD-ON:CH10.3,CH10.2 The Heater Rod stayed On after the specified time has passed.

•

0: Normal

•

1: Abnormally high temperature of Fusing Unit NC Sensor

•

2: Abnormally high temperature of Fusing Unit Thermistor

Cause/Action

•

3: Abnormal temperature increase of Fusing Unit NC Sensor, Fusing Unit Thermistor

1.

Turn the power OFF and ON.

2.

Turn OFF the power and check the following:

Cause/Action 1.

Remove the jammed paper.

•

The Fusing Unit for improper installation

3.

4.

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent pins, foreign substances, burns, and etc.

Cause/Action

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and LVPS P2.

2.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB J414.

1.

If no problem is found, replace the following parts in sequence: •

Fusing Unit (PL 7.1)

•

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

3.

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (08h) Heat Roll NC Sensor Differential Amp Fail BSD-ON:CH10.3

NOTE: . To release this Fail, clear NVM[759-123] (Differential Amplifier Detection History) [0] after removing the cause and turn the Power Off/On.

Cause/Action 1.

Clear the history at the NVM then turn the power OFF and ON.

2.

Turn OFF the power and check the following:

3.

•

The Fusing Unit for improper installation

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600S) for broken/ bent pins, foreign substances, burns, and etc.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB P414.

4.

•

DRIVE PWB (PL 18.2) ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (09h) Fusing Unit Hot Not Ready Return Time Fail

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent pins, foreign substances, burns, and etc.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and LVPS P2.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB J414.

If no problem is found, replace the following parts in sequence: Fusing Unit (PL 7.1)

•

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

BSD-ON:CH10.3 •

(Fusing Unit NC Sensor temperature- Fusing Unit Thermistor temperature) was 90 (NVM) degrees or more for more than 10 consecutive times.

•

(Fusing Unit Thermistor temperature- Fusing Unit NC Sensor temperature) was 70 (NVM) degrees or more for more than 10 consecutive times.

Cause/Action 1. 2.

Fusing Unit (PL 7.1)

•

The Fusing Unit for improper installation

•

010-397 (0Ah) Heat Roll NC Sensor Broken Fail

If no problem is found, replace the following parts in sequence: •

Turn OFF the power and check the following: •

•

4.

Malfunction of temperature monitor AD value of Fusing Unit NC Sensor was detected for 10 consecutive times.

Turn the power OFF and ON.

3.

4.

BSD-ON:CH10.3,CH10.2

Turn the power OFF and ON. Turn OFF the power and check the following: •

The Fusing Unit for improper installation

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent pins, foreign substances, burns, and etc.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB P414.

If no problem is found, replace the following parts in sequence: •

Fusing Unit (PL 7.1)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

The time taken to recover from High Temperature Not Ready state has exceeded the specified time.

010-397 (0Bh) Heat Roll NC Sensor Broken Fail Version 1.1

DC SC2020

05/2014 2-23

CHAIN 10

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-24 •

BSD-ON:CH10.3 4. •

Fusing Unit NC Sensor compensation output AD value was detected below 130 for more than 10 consecutive times.

•

Fusing Unit NC Sensor detection output AD value was detected below 150 for more than 10 consecutive times.

CHAIN 10 ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-420 Fusing Unit Near End Warning BSD-ON:CH10.3

NOTE: . When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Detected that the Fusing Unit replacement time is approaching.

Cause/Action

Cause/Action

1.

Turn the power OFF and ON.

Prepare new Fusing Unit as necessary. (PL 7.1)

2.

Turn OFF the power and check the following:

3.

4.

•

The Fusing Unit for improper installation

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600S) for broken/ bent pins, foreign substances, burns, and etc.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB P414.

If no problem is found, replace the following parts in sequence: •

Fusing Unit (PL 7.1)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

After replacing the Fusing Unit, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count / Fusing Unit Time Count and initialize the Life Counters.

010-397 (0Ch) Fusing Unit Cold Not Ready Return Time Fail BSD-ON:CH10.3,CH10.2 The recovery time from Low Temperature Not Ready state exceeded the specified time.

Cause/Action 1. 2.

3.

Turn the power OFF and ON. Turn OFF the power and check the following: •

The Fusing Unit for improper installation

•

The Drawer Connector between the Fusing Unit and the Main Unit (DP/DJ600) for broken/bent pins, foreign substances, burns, and etc.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600 and LVPS P2.

•

Disconnection, shortage or contact failure of wire between Fusing Unit DJ600S and DRIVE PWB J414.

If no problem is found, replace the following parts in sequence: •

Fusing Unit (PL 7.1)

•

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

010-421 Fusing Unit Life Warning BSD-ON:CH10.3 Detected the replacement time of the Fusing Unit.

Cause/Action Replace the Fusing Unit. (PL 7.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Fusing Unit Print Count /Fusing Unit Time Count and initialize the Life Counters.

016-359 MRAM Fail BSD-ON:-

016-405 Certificate DB Error

MRAM Device error.

BSD-ON:-

Cause/Action

Invalid security setting error.

1.

Turn the power OFF and ON.

2.

If the problem persists, replace the ESS PWB. (PL 18.2)

Cause/Action Security setting mismatch. Initialize certificate DB and security setting and then restart the printer. Contact administrator for security resetting.

016-369 UI Panel - ESS Communication Fail BSD-ON:CH2.1

016-500 Download Delete Error

Communication error with Control Panel and ESS F/W.

BSD-ON:-

Cause/Action

Flash delete error in download.

1.

Turn the power OFF and ON.

2.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between Control Panel J840 and ESS PWB J436.

3.

If no problem is found, replace the following parts in sequence: •

Control Panel (PL 1.1)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

016-501 Download Write Error 016-389 Download Insertion Error

BSD-ON:-

BSD-ON:-

Flash write error in download.

Unable to access the Font ROM.

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action 1.

Turn the power OFF and ON.

2.

Turn the Power Off to check if the device supports Option Font ROM or not from the specification. If the device supports it, check the connection.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

016-502 Download Verify Error BSD-ON:-

016-404 Certificate DB Error

Flash verify error in download.

BSD-ON:-

Cause/Action Certificate DB access error.

Cause/Action Certificate DB is invalid. Initialize certificate DB and security setting and then restart the printer.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

016-503 SMTP Server Address Resolution Fail for Maillib BSD-ON:-

Version 1.1

DC SC2020

05/2014 2-25

CHAIN 16

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-26

SMTP server name resolution for email send failed.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, check SMTP server is set correctly. In addition, check if DNS server is set correctly. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

Troubleshooting CHAIN 16

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, check if user name and password used for SMTP server are set correctly. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

016-520 Ipsec Certificate Error

016-504 POP Server Address Resolution Fail for Maillib

BSD-ON:-

BSD-ON:-

Self device certificate error.

POP3 server name resolution for email send failed.

Cause/Action

Cause/Action

Certificate of self device is invalid. Contact administrator. Reset certificate from other connectable client with EWS. If no device can be connected, disconnect cable, turn off IPsec, and then reset certificate with EWS.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, check POP3 server is set correctly. In addition, check if DNS server is set correctly. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

016-505 POP Authentication Fail for Maillib

016-521 Ipsec Certificate Error BSD-ON:Remote device certification verification error.

BSD-ON:-

Cause/Action Cannot login to POP3 server to send email.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, check if user name and password used for POP3 server are set correctly. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

016-506 Required user entry item is empty BSD-ON:Some item is not set.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. On CWIS, check if SMTP server or POP3 server is set. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

016-507 SMTP Authentication Fail for Maillib BSD-ON:Cannot login to SMTP server to send email.

Certificate of destination client is invalid. Contact administrator. Confirm certificate of destination client and reset.

016-530 LDAP Address Book- Access Error BSD-ON:LDAP Address Book Other Access Errors.

Cause/Action Turn the power off and on to check that the error recurs.-Checking the LDAP setting.-Update to the latest F/W.If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2).

016-570 Job Ticket Out Of Memory BSD-ON:XPIF parser detects insufficient memory in the processing of XCPT (XPIF) interpretation.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

016-571 Job ticket wrong BSD-ON:-

Print instruction contents that the device cannot execute are detected.

016-605 ESS-NVM Parameter Copy

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

Executed ESS-NVM Parameter Copy.

016-572 Job ticket media error

Cause/Action

BSD-ON:-

No action is required.

The paper attribute specified by XCPT (XPIF) cannot solve paper selection.

016-606 Clear Job History

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

Clear Job History.

016-573 Job ticket parse error

Cause/Action

BSD-ON:-

No action is required.

XPIF parser detects error other than those listed above.

016-610 Panel Destination Mismatch

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

Only for Production Line. Tried to apply JP setting to non-JP panel, or tried to apply non-JP setting to JP panel.

016-602 System NVM Initialize Cause/Action

BSD-ON:-

No action is required. At POWON start-up, execute NVM clear.

016-612 Invalid MAC Address

Cause/Action

BSD-ON:-

Recover after message is displayed for 3 seconds. (When initialization is not completed, continue displaying message.)

Only for Production Line. MAC address is invalid.

016-603 ESS-NVM Parameter Recover

Cause/Action

BSD-ON:Executed ESS-NVM Parameter Recovery.

-Rewrite Mac address.-Update to the latest F/W.If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

Cause/Action

If the problem cannot be solved, replace the printer.

No action is required.

016-604 ESS-NVM Parameter Copy BSD-ON:Executed ESS-NVM Parameter Copy.

Cause/Action No action is required. Version 1.1

DC SC2020

016-718 Memory Over flow BSD-ON:The current printing job process cannot be continued because the memory capacity is exceeded.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Deleting the data by executing Clear Storage. -Execute ’Clear Storage’ under ’Maintenance’ in the Control Panel. 05/2014 2-27

CHAIN 16

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-28

Troubleshooting CHAIN 16

016-720 PDL Error

Cause/Action

BSD-ON:The print data cannot be processed by PDL.

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

Cause/Action

016-743 Download Range Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check the cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

BSD-ON:-

016-734 Download Signature Error

Cause/Action

BSD-ON:Download file signature data is invalid.

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

Cause/Action

016-744 Download Check Sum Error

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

BSD-ON:-

016-737 Download Format Error

Cause/Action

BSD-ON:Download file format is invalid.

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

Cause/Action

016-745 Download header Error

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

BSD-ON:-

016-741 Download Protect Error

Cause/Action

BSD-ON:-

Re-download the correct file. Check the cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable - For network printer:Ethernet cable Take corrective actions at the host side.

At download, write-in destination address is invalid. Range check error.

Download file checksum is invalid.

Download file header is invalid.

Performed FW download although FW update is prohibited by panel settings.

016-746 Prohibit Error Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. -Re-download the correct file -Check the cable between the Printer and PC (or Printer and Hub) - For local printer: USB cable - For network printer: Ethernet cable Take corrective actions at the host side.

Download Prohibit Error.

Cause/Action

016-742 Download ID Error BSD-ON:-

Re-download the correct file. Check the cable between the Printer and PC (or Printer and Hub). - For local printer: USB cable - For network printer:Ethernet cable Take corrective actions at the host side.

Download file ID is invalid.

016-757 Auditron - Invalid User BSD-ON:-

Account is not registered.

016-766 SMTP Server File System Error

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Checking the user s account setting. Set the correct user s account (user name and password). Take corrective actions at the host side.

Error in SMTP server.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Contact SMTP server administrator. -Check the SMTP Server Error. Take corrective actions at the host side.

016-758 Auditron - Disabled Function BSD-ON:-

016-767 Invalid Recipient Email Address

Detect invalid account.

BSD-ON:-

Cause/Action

Recipient email address is incorrect.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set the new function that is allowed for that account and try again. -Request the Account Administrator to add the rights. -Update to the latest F/W. Take corrective actions at the host side.

016-759 Auditron - Reached Limit

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check email address and try scanning again. Take corrective actions at the host side.

BSD-ON:-

016-768 Invalid Sender Address (Login Error)

Reached the limit of the number of registered users.

BSD-ON:Sender email address is incorrect.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set the correct value of <User Registration>exceed the limitation. -Update to the latest F/W. Take corrective actions at the host side.

016-764 SMTP Server Connection Error

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check email address and try scanning again. Take corrective actions at the host side.

016-786 Data Send/Receive Timeout Error

BSD-ON:-

BSD-ON:-

Error occurs when connecting to SMTP server.

Timeout error occurs in scan data send/receive.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Contact SMTP server administrator. -Check the network connection using the [ping] command. -Checking the network setting. (E-Mail Server Settings / DNS setings) Take corrective actions at the host side.

016-765 SMTP Server HD Full

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if network cable is disconnected or connected properly. When there is no problem with network cable, contact server administrator. Take corrective actions at the host side.

016-790 F2N Module Starting-up

BSD-ON:-

BSD-ON:-

Capacity of SMTP server is not enough.

F2N module task is starting up, or IP address is not determined.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Contact SMTP server administrator. -Retrieve E-mails in the SMTP Server HD. Check the server capacity. Take corrective actions at the host side. Version 1.1

DC SC2020

05/2014 2-29

CHAIN 16

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-30

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if network cable is disconnected or connected properly. When there is no problem with network cable, contact server administrator. Take corrective actions at the host side.

016-799 Job Environment Violation BSD-ON:Print condition conflicts with other condition.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Ensure that the printer configuration on the printer driver conforms to the printer you are using. Take corrective actions at the host side.

016-985 Mail Size Error BSD-ON:Exceed the max mail size specified on the menu.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Degrade image quality. (Change scan resolution, etc.)Change file format. -Divide the document into blocks and retry scanning block by block. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2).

016-986 File Size Error BSD-ON:As a result of conversion to the specified format, exceed the max file size specified for each format.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Degrade image quality. (Change scan resolution, etc.)Change file format. -Divide the document into blocks and retry scanning block by block. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2).

Troubleshooting CHAIN 16

017-600 Address Info Sum Check Fail

Erase error of image data storage Flash ROM.

BSD-ON:-

Cause/Action

At POWON start-up, checking phone book and address book data and initializing incorrect data automatically.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Cause/Action Recover after message is displayed for 3 seconds. (When initialization is not completed, continue displaying message.) If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

017-973 FAX Controller Error BSD-ON:Suspend error of image data storage Flash ROM.

017-970 FAX Memory Full

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

AIOC memory run out.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

017-974 FAX Controller Error BSD-ON:Resume error of image data storage Flash ROM.

Cause/Action

017-971 FAX Controller Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

BSD-ON:Write error of image data storage Flash ROM.

•

FAX PWB (PL 18.5)

Cause/Action

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

017-975 FAX Controller Error

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

BSD-ON:Exceed the maximum number of file handles.

017-972 FAX Controller Error BSD-ON:-

Version 1.1

DC SC2020

05/2014 2-31

CHAIN 17

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-32

CHAIN 17

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

017-976 FAX Controller Error

017-979 FAX Controller Error

BSD-ON:-

BSD-ON:-

Exceed the maximum number of controlled files.

File multi-open.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

017-980 Report File Open/Close Error Report job fails to open/close report file.

017-977 FAX Controller Error

Cause/Action

BSD-ON:Exceed the maximum number of controlled documents.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

Cause/Action

017-983 EEPROM R/W Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

BSD-ON:-

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

At system boot, EEPROM Read/Write check error (sum check error).

Cause/Action Delete message after start-up processing is completed. Turn the power off and on to check that the error recurs. Then, replace the ESS PWB (PL 18.2)If the problem cannot be solved, replace the printer.

017-986 FAX Controller Error 017-978 FAX Controller Error

BSD-ON:-

BSD-ON:Create empty file (0Byte). Exceed the maximum number of pages in document.

•

Cause/Action

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

017-987 FAX Controller Error BSD-ON:Cannot read file because it is bigger than read destination buffer.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

017-988 Scan Time Out BSD-ON:Timeout at start of Scan To Application.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the USB connection. Reconnect the PC and the printer. -Set these items correctly. -Scan Form/Image Type/Resolution/Paper size/Output Destination. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then Install the correct Driver Software.

017-989 FAX Controller Error BSD-ON:Stop writing because size of file to be written is bigger than read destination buffer (even if file writing is continued, it is impossible to read the file).

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

Version 1.1

DC SC2020

05/2014 2-33

CHAIN 17

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-34

Troubleshooting CHAIN 17

024-340 IOT Firmware Error BSD-ON:-

024-371 IOT-ESS Communication Fail

MCU firmware error has occurred.

BSD-ON:CH3.1

Cause/Action

Communication failure occurred between IOT and ESS.

1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the following parts in sequence: • •

DRIVE PWB (PL 18.2) ESS PWB (PL 18.2)

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS PWB J6 and DRIVE PWB J1.

4.

If no problem is found, replace the following parts in sequence:

024-348 MCU Fatal Error BSD-ON:WatchDogTimer of MCU has expired.

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

024-910 Tray 1 Paper Size Mismatch BSD-ON:CH8.3,CH7.1 Tray1 paper size does not match the specified print size.

Cause/Action

024-360 MCU Down Load Error

Check the following:

BSD-ON:-

•

Is the paper size correct?

•

Usage of out of spec paper.

•

Malfunction of Tray Size Guide.

MCU firmware download failed.

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

•

Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)

•

Transportation failure due to foreign substance on the document path.

•

Foreign substance adhesion, wear of Tray1 Feed Roll, Regi. Roll, Idler Roll surface.

•

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)

024-362 IOT Start Image Marking Timeout

•

The BTR for contamination, wear, and transportation failure due to deterioration.

BSD-ON:-

•

The Drive Gear for wear and damage.

If no problem is found, replace the following parts in sequence: "Start Image Making was not issued within the given time.

Cause/Action

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the following parts in sequence:

024-911 Tray 2 Paper Size Mismatch

•

DRIVE PWB (PL 18.2)

BSD-ON:CH8.3,CH7.2

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-35

CHAIN 24

Troubleshooting

DC SC2020 Version 1.1 Tray2 paper size does not match the specified print size.

Cause/Action

Troubleshooting

05/2014 2-36

CHAIN 24

•

Correctly set the Tray.

•

Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)

If no problem is found, replace the following parts in sequence:

Check the following: •

STM PWB (PL 10.6)

•

Is the paper size correct?

•

DRIVE PWB (PL 18.2)

•

Usage of out of spec paper.

•

ESS PWB (PL 18.2)

•

Malfunction of Tray Size Guide.

•

Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)

•

Transportation failure due to foreign substance on the document path.

024-958 MSI Paper Size Mismatch

•

Foreign substance adhesion, wear of Tray2 Feed Roll, Regi. Roll, Idler Roll surface.

BSD-ON:CH8.3,CH7.2

•

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)

•

The BTR for contamination, wear, and transportation failure due to deterioration.

•

The Drive Gear for wear and damage.

If no problem is found, replace the following parts in sequence: • • •

STM PWB (PL 10.6) DRIVE PWB (PL 18.2) ESS PWB (PL 18.2)

MSI paper size does not match the specified print size.

Cause/Action Check the following: •

Is the paper size correct?

•

Usage of out of spec paper.

•

Malfunction of Tray Size Guide.

•

Transportation failure due to foreign substance on the document path.

•

Foreign substance adhesion, wear of MSI Feed Roll, Regi. Roll, Idler Roll surface.

024-946 Tray 1 Detached

•

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

BSD-ON:CH7.1

•

Malfunction of Regi. Clutch (Digital Output[077-002]). (PL 15.1)

•

The BTR for contamination, wear, and transportation failure due to deterioration.

•

The Drive Gear for wear and damage.

Tray1 is not installed.

If no problem is found, replace the following parts in sequence:

Cause/Action Check the following: •

Correctly set the Tray.

•

Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)

If no problem is found, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

024-959 Tray 1 No Suitable Paper BSD-ON:CH7.1 Tray 1 is empty. Or Tray1 paper size or paper type does not match the specified print size or print type.

Cause/Action

024-947 Tray 2 Detached

Check the following:

BSD-ON:CH7.2 Tray2 is not installed.

•

Is the paper size correct?

•

Usage of out of spec paper.

•

Malfunction of Tray Size Guide.

Cause/Action

•

Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)

Check the following:

If no problem is found, replace the following parts in sequence:

•

DRIVE PWB (PL 18.2)

Cause/Action

•

ESS PWB (PL 18.2)

•

Deleting Jobs Delete the Job in suspended state.Press the Close button or recover after the time course which was set in Fault Timeout.

024-960 Tray 2 No Suitable Paper

•

Resume Job Check the document and rerun the Job.

BSD-ON:CH7.2 Tray 2 is empty. Or Tray2 paper size or paper type does not match the specified print size or print type.

024-966 Auto Paper Error (both sides)

Cause/Action

BSD-ON:-

Check the following: •

Is the paper size correct?

•

Usage of out of spec paper.

•

Malfunction of Tray Size Guide.

•

Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)

Unable to Duplex No APS paper error. Paper that matches the APS calculation result is not in the Tray.

Cause/Action •

Delete the Job in suspended state.Press the Close button or recover after the time course which was set in Fault Timeout.

If no problem is found, replace the following parts in sequence: •

STM PWB (PL 10.6)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Deleting Jobs

•

Resume Job Check the document and rerun the Job.

024-970 Tray 1 Paper Size Switch Error 024-963 MSI No Suitable Paper

BSD-ON:CH7.1

BSD-ON:CH7.5

Tray1 paper guide is in a combination that is not supported by the System.

There is no paper in MSI. Or MSI paper size or paper type does not match the specified print size or print type.

Cause/Action

Cause/Action Check the following: • •

Change to appropriate paper setting for the selected MSI. Malfunction of MSI No Paper Sensor (Digital Input[075-100]). (PL 13.3)

If no problem is found, replace the following parts in sequence: • •

Check the following: •

Is the paper size correct?

•

Usage of out of spec paper.

•

Malfunction of Tray Size Guide.

•

Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)

If no problem is found, replace the following parts in sequence:

DRIVE PWB (PL 18.2)

•

DRIVE PWB (PL 18.2)

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

024-965 Auto Paper Error BSD-ON:No APS paper error. Paper that matches the APS calculation result is not in the Tray.

Version 1.1

DC SC2020

024-971 Tray 2 Paper Size Switch Error BSD-ON:CH7.2 Tray2 paper guide is in a combination that is not supported by the System.

05/2014 2-37

CHAIN 24

Troubleshooting

DC SC2020 Version 1.1

Cause/Action Check the following: •

Is the paper size correct?

•

Usage of out of spec paper.

•

Malfunction of Tray Size Guide.

•

Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)

If no problem is found, replace the following parts in sequence: •

STM PWB (PL 10.6)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

05/2014 2-38

Troubleshooting CHAIN 24

027-446 IPv6 duplicate BSD-ON:At start-up, detect duplicate IPv6 address on network.

Cause/Action Duplicate IPv6 addresses have been detected. Contact the system administrator. Remove duplicates and then power off the printer and then on. Take corrective actions at the host side.

027-452 IPv4 duplicate BSD-ON:At start-up, detect duplicate IPv4 address on network.

Cause/Action Duplicate IPv4 addresses have been detected. Contact the system administrator. Remove duplicates and then power off the printer and then on. Take corrective actions at the host side.

Version 1.1

DC SC2020

05/2014 2-39

CHAIN 27

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-40

Troubleshooting CHAIN 27

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-521 SMB Login Error BSD-ON:-

031-524 SMB Scan User Over limit

In SMB scan, login-able workstation is restricted.

BSD-ON:-

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -About user settings, confirm the following with system administrator. Restriction on login-able worksta-tion. Perform the following in sequence.

Exceed the upper limit of the number of SMB scan users.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check the number of users who use the server at the same time is not exceeding the upper limit. -Perform the following in sequence.

2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow

2.3 NET System Fault Check If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-522 SMB user authentication fail or SMB Scanner login fail BSD-ON:-

031-525 SMB Error

In SMB scan, login access is rejected. Request is not allowed.

BSD-ON:-

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if login name (domain name and user name) and password are correct. -Perform the following in sequence.

SMB scan client has no access right (Win9x).

Cause/Action

2.3 NET System Fault Check

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if the specified user can read and write file at the storage location. -Perform the following in sequence.

2.3.5 Network-Related Details Check Flow

2.3 NET System Fault Check

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-523 Problem with share name in SMB scan server BSD-ON:-

031-526 SMB Scan Host Name Resolution Fail

Problem with share name in SMB scan server.

BSD-ON:-

Cause/Action

SMB server name resolution failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check SMB Server connection, or check share name you specified. -Perform the following in sequence.

Cause/Action

2.3 NET System Fault Check

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check DNS connection, or check if name of forwarding destination server is registered with DNS. -Perform the following in sequence.

2.3.5 Network-Related Details Check Flow 2.3 NET System Fault Check Version 1.1

DC SC2020

05/2014 2-41

CHAIN 31

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-42

2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-527 SMB Scan DNS Server Not Set BSD-ON:DNS server is not set.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set DNS address, or set forwarding destination server address as IP address. -Perform the following in sequence. 2.3 NET System Fault Check2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

031-528 In SMB scan, server connection error BSD-ON:-

Troubleshooting CHAIN 31

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-530 Problem with storage location of scanned image in SMB scan server BSD-ON:Problem with storage location.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if storage location is correct. -Storage location you specified is DFS setting and check if it is linked to other server. -Specify directly linked server, share name, and storage location. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

Cannot find SMB server.

031-531 Couldn't get file/folder name of SMB scan server Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Couldn’t get file/folder name of server. 1.Check if this device can communicate by network with the forwarding destination SMB server. For example, check the following. -Check connection of network cable. -Check TCP/IP setting. -Check communication with Port 137(UDP), 138(UDP), and 139(TCP). 2.For communication beyond the sub net, check setting of WINS server and if server name can be resolved correctly. 3.Perform the following in sequence

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check access right of the folder you specified. -Perform the following in sequence. 2.3 NET System Fault Check

2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-529 SMB Scan DNS Server Not Set BSD-ON:Invalid password (Win9x).

2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-532 Suffix of SMB scan file name/folder name is over limit BSD-ON:Suffix of file name/folder name is over limit.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if password is correct. -Perform the following in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Change file name/forwarding destination folder, or move or delete file in forwarding destination folder. -Perform the following in sequence.

2.3 NET System Fault Check2.3.5 Network-Related Details Check Flow

2.3 NET System Fault Check

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

Take corrective actions at the host side.

031-533 SMB Scan File Creation Fail

031-536 SMB Scan Folder Deletion Fail

BSD-ON:-

BSD-ON:-

Fail to create file.

Fail to delete folder.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if the file name you specified can be created in storage location. -Check if the file name you specified is not used by other user. -Check if file or folder whose name is the same as the one you specified already exists. -Perform the following in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if other user is not operating file in storage location you specified. -Perform the following in sequence. 2.3 NET System Fault Check

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

Take corrective actions at the host side.

031-537 No free space in storage location on SMB scan data server

031-534 SMB Scan Folder Creation Fail

BSD-ON:-

BSD-ON:-

Storage location has no free space.

Fail to create folder.

Cause/Action

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if the file name you specified can be created in storage location. -Check if file or folder whose name is the same as the one you specified already exists. -Perform the following in sequence. 2.3 NET System Fault Check

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check storage location has free space. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

Take corrective actions at the host side.

031-539 Invalid SMB server (Net BIOS) name is specified

031-535 SMB Scan File Deletion Fail

BSD-ON:-

BSD-ON:-

Invalid SMB server (Net BIOS) name is specified.

Fail to delete file.

Cause/Action

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if other user is not operating file in storage location you specified. -Perform the following in sequence. Version 1.1

DC SC2020

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if server name is correct. -Perform the following in sequence. 2.3 NET System Fault Check

05/2014 2-43

CHAIN 31

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-44

2.3.5 Network-Related Details Check Flow

2.3 NET System Fault Check

Take corrective actions at the host side.

2.3.5 Network-Related Details Check Flow

031-540 SMB protocol error(4-007)Invalid scan domain name is specified

Take corrective actions at the host side.

BSD-ON:Invalid domain name is specified. (User name is specified in domain user form)

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if domain name is correct. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

031-541 SMB protocol error (4-008)Invalid scan user name is specified

Troubleshooting CHAIN 31

031-543 SMB protocol error(4-045)Scan login prohibited time BSD-ON:Login prohibited time.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user settings, check the following with system administrator. -Login permitted time. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

031-544 SMB protocol error(4-046) Password expired

BSD-ON:-

BSD-ON:-

Invalid scan user name is specified.

Password expired.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if login name (user name) is correct. -Perform the following in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user settings, check the following with system administrator. -Password valid period. -Perform the following in sequence.

2.3 NET System Fault Check 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow 2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

Take corrective actions at the host side.

031-542 SMB(TCP/IP) is not active

031-545 SMB protocol error(4-047) Password change is required

BSD-ON:-

BSD-ON:-

SMB(TCP/IP) is not active.

Password change is required.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait for a while and try the same operation again. If still not improved, Ask to the system administrator. -Perform the following in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user settings, check the following with system administrator. -Necessity of password change. -Perform the following in sequence.

2.3 NET System Fault Check

2.3 NET System Fault Check

2.3.5 Network-Related Details Check Flow

2.3.5 Network-Related Details Check Flow

Take corrective actions at the host side.

Take corrective actions at the host side.

031-546 SMB protocol error(4-048)User is invalid

031-549 SMB protocol error(4-051)User is restricted. Null password is prohibited

BSD-ON:-

BSD-ON:-

User is invalid.

User is restricted. Null password is prohibited.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user settings, check the following with system administrator. -User invalid setting. -Perform the following in sequence. 2.3 NET System Fault Check2.3.5 Network-Related Details Check Flow If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

031-547 SMB protocol error(4-049)Lock-out

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On server security settings, check access permission of null password user. -User valid period. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

BSD-ON:-

031-550 SMB Scan Append Command Fail User is locked out.

BSD-ON:-

Cause/Action

Have no rename access right to the file. Server does not support SMB rename command.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user settings, check the following with system administrator. -User lock-out status. -Perform the following in sequence.

Cause/Action

2.3 NET System Fault Check

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check append access right to the file. Check server supports SMB append command. -Perform the following in sequence.

2.3.5 Network-Related Details Check Flow

2.3 NET System Fault Check

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

031-548 SMB protocol error(4-050)User is expired

031-551 SMB Scan Rename Command Fail

BSD-ON:-

BSD-ON:-

User is expired.

Have no rename access right to the file. Server does not support SMB rename command.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -On user settings, check the following with system administrator. -User valid period. -Perform the following in sequence. Version 1.1

DC SC2020

05/2014 2-45

CHAIN 31

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-46

Troubleshooting CHAIN 31

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check rename access right to the file. Check server supports SMB rename command. -Perform the following in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set DNS address, or set forwarding destination server address as IP address. Take corrective actions at the host side.

2.3 NET System Fault Check

031-576 Server Connection Error in FTP Scan

2.3.5 Network-Related Details Check Flow

BSD-ON:-

Take corrective actions at the host side.

031-552 In SMB scan, Cancel is selected for processing in the case of file name duplication, and job is cancelled because of file name duplication BSD-ON:-

Network connection failed.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if this device can communicate with forwarding destination FTP server. For example, check the following. Check if server’s IP address is correct. -Check connection of network cable. Take corrective actions at the host side.

Cancel is selected for processing in the case of file name duplication, and job is cancelled because of file name duplication.

031-578 FTP Scan Login Name or Password Error

Cause/Action

USER/PASS command failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set other than "Cancel" for processing in the case of file name duplication, or change/delete file name the same as the one specified in sending destination folder. -Perform the following in sequence.

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if login name (user name) and password are correct. Take corrective actions at the host side.

2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow

031-579 Problem with Location FTP-scanned Image is Saved in BSD-ON:-

Take corrective actions at the host side. Fail to move data to Repository Path.

031-574 FTP Scan Host Name Resolution Fail BSD-ON:DNS library call error.

Cause/Action

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if storage location is correct. Take corrective actions at the host side.

031-580 Fail to get file name/folder name of FTP scan server

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check DNS connection, or check if name of forwarding destination server is registered with DNS. Take corrective actions at the host side.

BSD-ON:-

031-575 FTP Scan DNS Server Not Set

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check server access right. Take corrective actions at the host side.

DNS library call error.

NLST command failed.

031-581 Suffix of FTP scan file name/folder name is over limit BSD-ON:-

Same as left.

BSD-ON:-

Cause/Action

Data writing to FTP scan server has failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Change file name / forwarding destination folder, or move or delete file in forwarding destination folder. Take corrective actions at the host side.

Cause/Action

031-582 FTP Scan File Creation Fail

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check if there is free space in storage location. Take corrective actions at the host side.

031-590 FTP Error

BSD-ON:-

BSD-ON:STOR command failed. Cancel is selected for processing in the case of file name duplication, and job is cancelled because of file name duplication.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if the file name you specified can be created in storage location. -Check if there is free space in storage location. Take corrective actions at the host side.

031-584 FTP Scan Folder Creation Fail

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set other than"Cancel" for processing in the case of file name duplication, or change/delete file name the same as the one specified in sending destination folder. Take corrective actions at the host side.

BSD-ON:-

031-594 FTP Scan TYPE Command Fail (Network Error)

MKD command failed.

BSD-ON:-

Cause/Action

TYPE command failed.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check if the folder name you specified can be created in storage location. -Check if the folder whose name is the same as the one you specified already exists. Take corrective actions at the host side.

Cause/Action

031-585 FTP Scan File Deletion Fail BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Do the same operation again. If still not improved, contact the system administrator. Check whether you have the access permission for appending files, or whether the server supports the append command of FTP. Take corrective actions at the host side.

031-595 FTP Scan PORT Command Fail (Network Error)

DEL command failed.

BSD-ON:-

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check server access right. Take corrective actions at the host side.

PORT command failed.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Do the same operation again. If still not improved, contact the system administrator. Check whether you have the access permission for renaming files, or whether the server supports the rename command of FTP. Take corrective actions at the host side.

031-587 FTP Scan Folder Deletion Fail BSD-ON:RMD command failed.

031-598 FTP Scan Append Command Fail

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check server access right. Take corrective actions at the host side.

BSD-ON:APPE command failed.

031-588 FTP Scan Server Data Write Fail Version 1.1

DC SC2020

05/2014 2-47

CHAIN 31

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-48

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check append access right to the file. Check server supports FTP append command. Take corrective actions at the host side.

031-599 FTP Scan Rename Command Fail BSD-ON:RNFR command or RNTO command failed.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Check rename access right to the file. Check server supports FTP rename command. Take corrective actions at the host side.

Troubleshooting CHAIN 31

033-500 FAX RX JPEG Data Limit Over

033-510 Fax Codec Error

BSD-ON:-

BSD-ON:-

In FAX receive, JPEG encode data volume exceeds system data.

In JBIG data decode, error in the number of decode line in one stripe.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

033-501 Fax Codec Error BSD-ON:-

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cancel Codec processing due to error of read part during manual send.

033-511 Fax Codec Error

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

Result of MH,HR,MMR receive decode is 0Line.

If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the receiving side fax. Send the fax data to known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

033-502 File Open Error BSD-ON:File open error.

Cause/Action

•

FAX PWB (PL 18.5)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

•

ESS PWB (PL 18.2)

033-503 Memory Full

BSD-ON:-

BSD-ON:-

Modem Parameter Exchange Error.

In receive, memory full.

Cause/Action

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-512 Fax Communication Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-513 Fax Communication Error BSD-ON:-

Version 1.1

DC SC2020

05/2014 2-49

CHAIN 33

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-50

Troubleshooting CHAIN 33

Communication shutdown due to memory full.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. The password is incorrect. Enter the correct password. If you have forgotten your password, contact the system administrator. Take corrective actions at the host side.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-514 JPEG DNL/SOF0 Error

033-518 DFAX Fax Country is not set correctly BSD-ON:When DFAX job is executed, Fax Country code is Unknown.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set the Country code correctly. Take corrective actions at the host side.

BSD-ON:-

033-519 DFAX Fax Function is not available In JPEG receive, cannot get data on the number of lines.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

BSD-ON:When DFAX job is executed, Fax function is not Enabled. When this error occurs at the same time as 033-518, 033-519 is displayed preferentially.

Cause/Action

033-515 JBIG NF Error BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Set the Fax function Enable. Take corrective actions at the host side.

In JPEG receive, cannot get color/monochrome multi-level data.

033-520 JBF_ERROR_CALLBACK

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

BSD-ON:Callback function returns error.

Cause/Action If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

033-516 JPEG EOI Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

BSD-ON:-

If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

In JPEG receive, cannot detect EOI from encode data.

033-521 JBF_ERROR_MARKER_ABORT

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

BSD-ON:Detect ABORT marker.

Cause/Action

033-517 DFAX Password Error BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

Mismatch between DFAX Password and Fax/Scan Lock Password.

If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

033-522 JBF_ERROR_MARKER_UNKNOWN

BIH data error.

BSD-ON:-

Cause/Action

Detect invalid marker.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

033-573 E-mail Sending Error

If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

BSD-ON:-

033-523 JBF_ERROR_MARKER_NOT_FOUND

Domain regulation check error. The domain which is not permitted was specified and address directions were performed.

BSD-ON:-

Cause/Action

Predetermined marker cannot be found.

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check email address and try scanning again. Take corrective actions at the host side.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

033-751 Over Run BSD-ON:-

If the problem cannot be solved, replace the ESS PWB. (PL 18.2) Modem receive data overrun.

033-524 JBF_ERROR_MARKER_BAD_ATMOVE

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Adaptive template is moved incorrectly.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

033-752 During Call Busy Tone

033-525 JBF_ERROR_MARKER_BAD_NEWLEN

BSD-ON:-

BSD-ON:-

In Tel/Fax mode, detect busy tone while calling external phone.

Image height is changed incorrectly.

Cause/Action

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the sending side fax. Receive the fax data from known good fax machine. -Set the Country code correctly. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-526 JBF_ERROR_BIH BSD-ON:Version 1.1

DC SC2020

05/2014 2-51

CHAIN 33

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-52

CHAIN 33

033-753 CJ Not Detection

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

CJ undetected.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-757 Primary Channel Synchronization Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

The Primary Channel Synchronization Error occurred.

033-754 V8 Error

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

V8 error.

Cause/Action

•

FAX PWB (PL 18.5)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

033-758 Control Channel Synchronization Error The Control Channel Synchronization Error occurred.

033-755 Phase2 Error

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Phase2(Line Probing) error.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-759 Control Channel Retrain Error BSD-ON:Control channel retrain error.

033-756 Phase3 Error

Cause/Action

BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Phase3(Primary Channel Equalizer Training) error.

•

FAX PWB (PL 18.5)

•

In manual send, cannot make document read on time.

ESS PWB (PL 18.2)

Cause/Action

033-760 Control Channel OFF Time Out

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

BSD-ON:The Control Channel OFF Time Out occurred.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-764 Draw Data Create Not Do BSD-ON:-

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

When sending, cannot make image data creation on time.

Cause/Action

033-761 Primary Channel OFF Time Out

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

BSD-ON:The Primary Channel OFF Time Out occurred.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-765 File Pointer Error BSD-ON:-

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

In encode/decode, Read/Write file pointer error.

Cause/Action

033-762 DM Prevention Function Receive Refuse

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

BSD-ON:DM prevention function rejects to receive data.

Cause/Action

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Setting the receiving side fax. Set the Speed Dial. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

033-766 Target File Opening

•

FAX PWB (PL 18.5)

In decode, encoding target file open.

•

ESS PWB (PL 18.2)

BSD-ON:-

Cause/Action

033-763 Manual Transmission Read Manuscript Not Do BSD-ON:Version 1.1

DC SC2020

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. 05/2014 2-53

CHAIN 33

Troubleshooting

DC SC2020 Version 1.1 •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Troubleshooting

05/2014 2-54

CHAIN 33

Detect YD error in JBIG data decode.

Cause/Action

033-767 MMR MN86064 Decode Error BSD-ON:In MMR decode, MN86064 decode error.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-771 Abort Marker Error BSD-ON:Detect abort marker error in JBIG data decode.

Cause/Action

033-768 AT Move Counter Over BSD-ON:The number of AT Move is 5 or more in one stripe.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-772 Undefined Marker Error BSD-ON:Detect undefined marker.

Cause/Action

033-769 JBIG NEWLEN Marker Error BSD-ON:NEWLEN marker undetected.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-773 BIH Error BSD-ON:BIH error in JBIG data decode.

Cause/Action

033-770 YD Error BSD-ON:-

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

•

FAX PWB (PL 18.5)

033-777 FAX RX Decode Input Buffer Over

•

ESS PWB (PL 18.2)

BSD-ON:-

033-774 FAX TX Encode Output Buffer Over

In FAX receive, when copying from ECM buffer to JBIG decode input buffer, input buffer overflow.

BSD-ON:-

Cause/Action

In FAX send, JBIG encode output buffer overflow.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check the sending side fax machine or retry sending by lowering the resolution setting. -Update to the latest F/ W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the resolution setting. -Retry sending by lowering the resolution setting. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

033-779 Log File Create Fail

•

ESS PWB (PL 18.2)

BSD-ON:-

033-775 FAX RX Encode Output Buffer Over

Cannot create log file of communication result.

BSD-ON:-

Cause/Action

In FAX receive, JBIG encode output buffer overflow.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check the sending side fax machine or retry sending by lowering the resolution setting. -Update to the latest F/ W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-782 NSS/DCS Function disagreement BSD-ON:-

033-776 SCAN Encode Output Buffer Over

Received NSS/DCS function disagrees with capability of own terminal.

BSD-ON:-

Cause/Action

In FAX scan and D-FAX scan, JBIG encode output buffer overflow.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the resolution setting. -Retry sending by lowering the resolution setting. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Set the Modem Speed correctly. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-784 Fax Codec Error BSD-ON:-

Version 1.1

DC SC2020

05/2014 2-55

CHAIN 33

Troubleshooting

DC SC2020 Version 1.1 In FAX receive, JBIG decode output buffer overflow.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check the sending side fax machine or retry sending by lowering the resolution setting. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Troubleshooting

05/2014 2-56

033-786 Fax Codec Error

CHAIN 33

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Wait until the Pending FAX Jobs will be sent. Or delete the Pending FAX data. -Try dividing the FAX data into smaller blocks or converting the data to a smaller format. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

033-789 Fax Job Canceled BSD-ON:-

BSD-ON:Cancel. In JBIG data decode, discrepancy between the number of decode line and the number of BIH line.

Cause/Action Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

033-790 Fax Job Canceled

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

BSD-ON:Cancel.

Cause/Action

033-787 Fax Memory Error

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

BSD-ON:-

033-791 Fax Job Canceled Calling table full.

BSD-ON:-

Cause/Action

Cancel.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Cause/Action

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.

033-795 FAX Send Count Limit BSD-ON:-

033-788 Fax Memory Full

Reach the upper limit of Fax send accumulation pages.

BSD-ON:-

Cause/Action Flash full. (for DFAX)

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Divide the documents in blocks. Explain the maximum number of Fax scan pages to the operator.

033-799 Fax Codec Error BSD-ON:-

In MH,HR,MMR receive, exceed the maximum number of received lines for 1 page.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check the sending side fax machine or sending data. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

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CHAIN 33

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-58

Troubleshooting CHAIN 33

034-508 Command Refuse Signal Send

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

Send command refuse signal to stop communication. The sender discontinued the communication.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. No action is required.

034-515 DIS DCS Illegal Command Receive BSD-ON:Receive illegal command such as DIS, DCS receive from calling terminal in spite of having no ability to receive.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

034-791 Check Line Connection BSD-ON:The Telephone Line Connection Error.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Line connection error (unconnected or mis connected) might have occurred. Check the line connection.

034-799 No Dial Data BSD-ON:Auto dial is activated but no dial data exist.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Version 1.1

DC SC2020

05/2014 2-59

CHAIN 34

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-60

Troubleshooting CHAIN 34

035-701 Send T1 Time Out

035-705 DCS/NSS Resend Over

BSD-ON:-

BSD-ON:-

In send, T1 timeout.

DCS/NSS resend over.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-702 Receive DCN

035-706 Fall Back Error

BSD-ON:-

BSD-ON:-

DCN receive.

Fall back error.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-704 Not Send Ability

035-708 Post Message Resend Over

BSD-ON:-

BSD-ON:-

Remote device has no ability to send.

Post message resend over.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-61

CHAIN 35

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-62

CHAIN 35

035-709 G3 Send RTN/PIN Receive

035-717 G3 Receive RTN Send

BSD-ON:-

BSD-ON:-

In G3 send, receive RTN/PIN.

In G3 receive, send RTN.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-710 Receive PIN

035-718 Receive T1 Time Out

BSD-ON:-

BSD-ON:-

PIN receive (excl. EOR).

In receive, T1 timeout.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-716 T2 Time Out

035-720 Not Receive Ability

BSD-ON:-

BSD-ON:-

T2 timeout.

Remote device has no ability to receive.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-728 G3 EOL Not Receive

035-737 CTC/EOR Resend Over

BSD-ON:-

BSD-ON:-

In G3 image data receive, cannot receive EOL for 13 sec (default).

CTC/EOR resend over.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-729 Career Cut

035-739 T5 Time Out

BSD-ON:-

BSD-ON:-

Career Cut.

T5 Time Out.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

035-730 RS Request CS NOT ON

035-740 ECM Send EOR-Q Send

BSD-ON:-

BSD-ON:-

In high-speed training, modem CS does not become ON against RS request.

IN ECM send, send EOR-Q.

Cause/Action

Cause/Action

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

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CHAIN 35

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-64

CHAIN 35

035-742 ECM Receive EOR-Q Receive

Detect busy tone after dialing.

BSD-ON:-

Cause/Action

IN ECM receive, receive EOR-Q.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the receiving side fax. Send the fax data to known good fax machine. -Checking the printer setting. (Line type, Country code) -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

035-792 JM Not Detection

•

ESS PWB (PL 18.2)

BSD-ON:-

035-746 Before Dial Tone

JM undetected.

BSD-ON:-

Cause/Action

Cannot detect dial tone before dialing.

Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Check that the telephone line is not busy. Set the known good fax number manually. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

035-793 Digital Line Detection BSD-ON:Connected to digital line and cannot connect. (Detect when connecting to line.)

035-779 FAX FWD document change error BSD-ON:FAX forward document change error.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

035-781 Target Fax Busy BSD-ON:-

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time. -Checking the Line type. (PSTN / PBX) -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

041-340 IOT NVRAM Error BSD-ON:NVM (EEPROM) data abnormality. (When specific value is not in the specific address)

Cause/Action 1.

Turn the power OFF and ON.

2.

Initialize NVM(EEPROM).

3.

Install the latest F/W.

4.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS PWB J6 and DRIVE PWB J1.

5.

If the problem persists, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

041-347 IOT I/F Failure BSD-ON:MCU internal error. (I/F part)

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

041-388 Marking Logic Fail BSD-ON:When fatal abnormality was detected in Marking control.

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

Version 1.1

DC SC2020

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CHAIN 41

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-66

Troubleshooting CHAIN 41

A

042-313 IOT Fan Motor Failure

•

The Drive Gear for wear, damage, and bearing blockage.

BSD-ON:CH10.4

•

Load towards the Main Motor.

Abnormality in Fusing Exhaust Fan.

If no problem is found, replace the following parts in sequence: • Main Motor (PL 3.4)

Procedure

•

Enter CE Mode and turn Digital Output[042-010] ON. Does the Fusing Exhaust Fan rotate? Y N Check the power supply line of the Fusing Exhaust Fan (+24VDC). Is the Fusing Exhaust Fan power supply normal? Y N Check the power supply circuit to the Fusing Exhaust Fan.

DRIVE PWB (PL 18.2)

Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire between Main Motor J208-6 and DRIVE PWB J411-1. If no problem is found, replace the following parts in sequence: • DRIVE PWB (PL 18.2) •

ESS PWB (PL 18.2)

•

Main Motor (PL 3.4)

Turn OFF the power and check the following: • Disconnection, shortage or contact failure of wire between the Fusing Exhaust Fan and DRIVE PWB J202.

042-325 (02h) YMC Link Sensor Fail

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

BSD-ON:CH9.9

•

Load towards the Fusing Exhaust Fan.

Abnormality in YMC Link Sensor detection (Malfunction in switching drive between Color Mode and BW Mode).

If no problem is found, replace the following parts in sequence: • Fusing Exhaust Fan (PL 4.1) •

Procedure

DRIVE PWB (PL 18.2)

Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire between the Fusing Exhaust Fan and DRIVE PWB J202-3. If no problem is found, replace the following parts in sequence: • DRIVE PWB (PL 18.2) •

ESS PWB (PL 18.2)

•

Fusing Exhaust Fan (PL 4.1)

Remove the Rear Cover. Enter CE Mode and turn Digital Output[042-009] (1st BTR Initialize) ON. The FC/BW Drive Switch operation will be turned on.. Is the Operating Link Bar moving Up (or Down)? Y N Turn OFF the power and check the following: • Disconnection, shortage or contact failure of wire between DRIVE PWB J416 and YMC LINK SOLENOID P211. •

Wear, damage of Gear type of the DRIVE, Link Bar.

If no problem is found, replace the following parts in sequence: • DRIVE ASSEMBLY (PL 3.1)

042-325 (01h) Main Motor Fail BSD-ON:CH4.1

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Rotation abnormality of the Main Motor. Turn OFF the power and check the following: • Dislocation, poor assembly of YMC LINK SOLENOID.

Procedure Enter CE Mode and turn Digital Output[042-001] ON.. Does the Main Motor rotate? Y N Check the power supply line of the Main Motor (+24VDC).. Is the Main Motor power supply normal? Y N Check the power supply circuit to the Main Motor. Turn OFF the power and check the following: • Disconnection, shortage or contact failure of wire between Main Motor J208 and DRIVE PWB J411. •

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J409 and YMC LINK SENSOR P109.

If no problem is found, replace the following parts in sequence: • DRIVE ASSEMBLY (PL 3.1) •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

042-326 Sub Motor Fail BSD-ON:CH4.2

Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

A Version 1.1

DC SC2020

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Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-68 A

CHAIN 42

Rotation abnormality of the Sub Motor. If no problem is found, replace the following parts in sequence: • Fusing Motor (PL 3.4)

Procedure Enter CE Mode and turn Digital Output[042-003] ON.. Does the Sub Motor rotate? Y N Check the power supply line of the Sub Motor (+24VDC).. Is the Sub Motor power supply normal? Y N Check the power supply circuit to the Sub Motor. Turn OFF the power and check the following: • Disconnection, shortage or contact failure of wire between Sub Motor J209 and DRIVE PWB J412.

•

DRIVE PWB (PL 18.2)

Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire between Fusing Motor J207-6 and DRIVE PWB J411-3. If no problem is found, replace the following parts in sequence: • DRIVE PWB (PL 18.2) •

ESS PWB (PL 18.2)

•

Fusing Motor (PL 3.4)

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

042-330 Fusing Exhaust Fan Fail

•

The Drive Gear for wear, damage, and bearing blockage.

BSD-ON:CH10.4

•

Load towards the Sub Motor.

If no problem is found, replace the following parts in sequence: • Sub Motor (PL 3.4) •

DRIVE PWB (PL 18.2)

Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire between Sub Motor J209-6 and DRIVE PWB J412-3. If no problem is found, replace the following parts in sequence: • DRIVE PWB (PL 18.2) •

ESS PWB (PL 18.2)

•

Sub Motor (PL 3.4)

Abnormality in Fusing Exhaust Fan rotation.

Procedure Enter CE Mode and turn Digital Output[042-010] ON.. Does the Fusing Exhaust Fan rotate? Y N Check the power supply line of the Fusing Exhaust Fan (+24VDC).. Is the Fusing Exhaust Fan power supply normal? Y N Check the power supply circuit to the Fusing Exhaust Fan. Turn OFF the power and check the following: • Disconnection, shortage or contact failure of wire between the Fusing Exhaust Fan and DRIVE PWB J202.

042-327 Fusing Motor Fail

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

BSD-ON:CH10.1

•

Load towards the Fusing Exhaust Fan.

Rotation abnormality of the Fusing Motor.

If no problem is found, replace the following parts in sequence: • Fusing Exhaust Fan (PL 4.1)

Procedure

•

Enter CE Mode and turn Digital Output[042-005] ON.. Does the Fusing Motor rotate? Y N Check the power supply line of the Fusing Motor (+24VDC).. Is the Fusing Motor power supply normal? Y N Check the power supply circuit to the Fusing Motor

A

DRIVE PWB (PL 18.2)

Press [Stop] and turn OFF the power. Check for disconnection, shortage or contact failure of wire between the Fusing Exhaust Fan and DRIVE PWB J202-3. If no problem is found, replace the following parts in sequence: • DRIVE PWB (PL 18.2) •

ESS PWB (PL 18.2)

•

Fusing Exhaust Fan (PL 4.1)

Turn OFF the power and check the following: • Disconnection, shortage or contact failure of wire between Fusing Motor J207 and DRIVE PWB J411.

042-700 IOT Cooling Down

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

BSD-ON:CH9.8

•

The Drive Gear for wear, damage, and bearing blockage.

•

Load towards the Fusing Motor.

Entered cooling mode due to temperature increase inside the machine.

Cause/Action 1.

Check to see if there is any source of heat that may influence the device.

2.

Leave the device Powered ON and wait for a while (30-40min). Continue to cool with the Fan until the temperature inside the device drops.

3.

If the problem persists, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-69

CHAIN 42

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-70

Troubleshooting CHAIN 42

050-101 IOT Remain Zone LH-1 JAM

Cause/Action

BSD-ON:-

1.

Detected leftover paper near LH-1.

Cause/Action 1.

Open Cover [A] by raising the release lever.

2.

Remove the paper which was the cause.

3.

Press the center of Cover[A] and close it tightly.

4.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

Open Cover [A] by raising the release lever.

2.

Pull LeverA1 and open the Chute.

3.

Remove the paper which was the cause.

4.

Return LeverA1 to the original position.

5.

Press the center of Cover[A] and close it tightly.

6.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-106 IOT Remain Zone LH-2 + DUP-2 JAM BSD-ON:-

050-102 IOT Remain Zone LH-1 + DUP-1 JAM

Detected leftover paper near LH-2 + DUP-2.

BSD-ON:-

Cause/Action Detected leftover paper near LH-1 + DUP-1.

Cause/Action 1.

Open Cover [A] by raising the release lever.

2.

Remove the paper which was the cause.

3.

If there is paper insider Cover [A], remove that paper as well.

4.

Press the center of Cover[A] and close it tightly.

5.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-103 IOT Remain Zone LH-1 + DUP-2 JAM

1.

Open Cover [A] by raising the release lever.

2.

Pull LeverA1 and open the Chute.

3.

Remove the paper which was the cause.

4.

Return LeverA1 to the original position.

5.

If there is paper insider Cover [A], remove that paper as well.

6.

Press the center of Cover[A] and close it tightly.

7.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-109 IOT Remain Zone LHL JAM BSD-ON:-

BSD-ON:Detected leftover paper near LHL. Detected leftover paper near LH-1 + DUP-2.

Cause/Action 1.

Open Cover [A] by raising the release lever.

2.

Remove the paper which was the cause.

3.

If there is paper insider Cover [A], remove that paper as well.

4.

Press the center of Cover[A] and close it tightly.

5.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

Cause/Action 1.

Open Cover [B] by raising the release lever.

2.

Remove the paper which was the cause.

3.

Press the center of Cover[B] and close it tightly.

4.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-112 IOT Remain Zone MSI JAM 050-104 IOT Remain Zone LH-2 JAM

BSD-ON:-

BSD-ON:-

Detected leftover paper near MSI.

Detected leftover paper near LH-2.

Cause/Action

Version 1.1

DC SC2020

1.

Check the inside of the manual bypass tray (around insertion port of the paper) and remove any jammed paper.

05/2014 2-71

CHAIN 50

Troubleshooting

DC SC2020 Version 1.1 2.

Line up the 4 corners of the paper that was taken out.

3.

Face down the side you want to print and insert the paper until it touches the insertion port.

4.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-121 IOT Remain Zone 1T JAM BSD-ON:Detected leftover paper near 1T.

Cause/Action 1.

Pull out Paper Tray1.

2.

Remove the jammed paper.

3.

Slowly insert the Paper Tray all the way in.

4.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

050-122 IOT Remain Zone 2T JAM BSD-ON:Detected leftover paper near 2T.

Cause/Action 1.

Pull out Paper Tray2.

2.

Remove the jammed paper.

3.

Slowly insert the Paper Tray all the way in.

4.

Proceed to JAM Error (07X-XXX) FIP when it is not recovered.

05/2014 2-72

Troubleshooting CHAIN 50

061-371 LPH Error BSD-ON:CH6.4,CH6.5 Detected LPH Error.

Cause/Action 1.

Try turning the Power Off/On several times and check to see if it reproduces.

2.

Check the LPH color which the failure occurred, and the type of failure from the Error code. If the color can be specified from the Error code, skip Step3 and proceed to Setp4.

3.

If the LPH color which the failure occurred cannot be specified from the Error code, enter CE Mode and run NVM[749-002]. Check the LPH color which the failure occurred.

4.

•

bit0: Y

•

bit1: M

•

bit2: C

•

bit3: K

Check to see if there is any stain or contamination by foreign substances near LPH where the failure is occurring.

5.

Check to see if there is any poor connection between LPH and ESS PWB where failure is occurring.

6.

Check the power supply (SLEEP+5VDC) up to LPH where the failure is occurring.

7.

If no problem is found, replace the following parts in sequence: •

LPH (PL 2.1)

•

Drum Cartridge (PL 8.1)

•

FFC Cable (PL 2.1)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

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CHAIN 61

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-74

Troubleshooting CHAIN 61

062-276 IIT System Error

062-311 IIT Software Logic Fail

BSD-ON:-

BSD-ON:-

Detected IIT internal communication error.

Detected abnormality in IISS software.

Cause/Action

Cause/Action

1.

Turn the power OFF and ON.

1.

Turn the power OFF and ON.

2.

If the problem persists, replace the ESS PWB. (PL 18.2)

2.

Install the latest F/W.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

062-277 DADF Communication Fail 062-312 IIT Initialization Error

BSD-ON:CH3.2

BSD-ON:Transmission cannot be established between the ESS PWB and the DADF PWB. Failed to initialize IIT.

Cause/Action 1.

Turn the power OFF and ON.

Cause/Action

2.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between ESS PWB J14 and DADF PWB J751, J752.

1.

Turn the power OFF and ON.

2.

Install the latest F/W.

If no problem is found, replace the following parts in sequence:

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

3.

•

DADF PWB (PL 56.2)

•

ESS PWB (PL 18.2)

062-317 IIT Video Overrun BSD-ON:-

062-300 Platen Interlock Open BSD-ON:CH6.1

Detected interference buffer full during DADF scan.

Any of the following was detected:

Cause/Action

•

ADF Job was blocked by opening the Platen Cover.

•

Platen Cover was opened when the document was set in DADF.

•

Platen Cover was opened while performing a Job specified by DADF.

1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

Cause/Action

062-318 IIT Scan Timing Error

Check the following:

BSD-ON:-

•

The DADF for improper closing.

Scan setting did not make it in time during Page Gap.

•

Malfunction of Platen Close Sensor: IIT Input[062-300] (PL 1.3)

•

Disconnection, shortage or contact failure of wire between Platen Close Sensor J724 and ESS PWB J19.

If no problem is found, replace the ESS PWB. (PL 18.2)

Version 1.1

DC SC2020

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

05/2014 2-75

CHAIN 62

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-76

CHAIN 62

062-319 PLL Lock Timeout Error

062-360 Carriage Position Fail

BSD-ON:-

BSD-ON:CH6.2

Detected error with scanner processing.

Any of the following was detected:

Cause/Action

•

An error with the count value of the Carriage Position Control.

1.

Turn the power OFF and ON.

•

No IIT Regi. Sensor input during Carriage initialization.

2.

Install the latest F/W.

•

Abnormality in detected position of IIT Regi. Sensor

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

Cause/Action

062-320 WOZ Library Error

Check the following:

BSD-ON:• Detected WOZ library error.

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

Malfunction of IIT Regi. Sensor (IIT Input[062-212]). (PL 1.3)

•

Malfunction of IIT Scan Motor (IIT Output[062-005/006] (Scan/Return)). (PL 1.4)

•

The Drive Belt and Drive Wire for slack and wear.

•

The Carriage operation for mechanical loading.

If no problem is found, replace the ESS PWB. (PL 18.2)

062-322 Scan Parameter Error

062-371 Lamp Illumination Fail

BSD-ON:-

BSD-ON:CH6.3

Detected error in Scan/Parameter.

Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts)

Cause/Action

Initial Actions

1.

Turn the power OFF and ON.

2.

Install the latest F/W.

Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color Correction Plate for deterioration or contamination.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

062-328 FPGA Config Timeout BSD-ON:FPGA Config Setup by IIT SW was not completed within the specified time.

Procedure 1.

Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then perform [NVM Write].

2.

A 3 or 4-digit number is displayed in the current value column.

3.

Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display

Cause/Action

•

110 (3-digit display):

1.

Turn the power OFF and ON.

LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.

2.

Install the latest F/W.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.) •

1000 (4-digit display): The LED Lamp Wire Harness is damaged or has poor contact.

(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Harness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)

3.

Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts.

NOTE:

Sample Display

Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).

•

110 (3-digit display): LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact. (The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)

•

Table 1

1000 (4-digit display):

Current value

Component Name

PL No.

The LED Lamp Wire Harness is damaged or has poor contact.

00

Not applicable (No errors)

-

01

Lamp (CIS Sensor Assy)

PL 1.3

(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Harness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)

02

CIS Sensor Assy

PL 1.3

03

Flexible Flat Cable (CIS Cable)

PL 1.3

04

This value is not displayed

-

05

This value is not displayed

-

06

This value is not displayed

-

07

This value is not displayed

-

08

This value is not displayed

-

09

This value is not displayed

NOTE: Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).

Table 1 Current value

Component Name

PL No.

-

00

Not applicable (No errors)

-

-

01

Lamp (CIS Sensor Assy)

PL 1.3

02

CIS Sensor Assy

PL 1.3

After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform "NVM Write".

03

Flexible Flat Cable (CIS Cable)

PL 1.3

04

This value is not displayed

-

5.

Check that the current value column becomes ’0’.

05

This value is not displayed

-

6.

If the problem persists after performing the above procedure, check the following:

06

This value is not displayed

-

•

Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3)

07

This value is not displayed

-

•

Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).

08

This value is not displayed

-

09

This value is not displayed

-

10

This value is not displayed

-

10 4.

7.

This value is not displayed

If no problem is found, replace the ESS PWB. (PL 18.2)

062-380 AGC Fail

4.

BSD-ON:CH6.3 Insufficient lamp brightness was detected when performing AGC.

After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform "NVM Write".

5.

Check that the current value column becomes ’0’.

6.

If the problem persists after performing the above procedure, check the following:

Initial Actions

•

Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3)

•

Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).

Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color Correction Plate for deterioration or contamination.

7.

Procedure

062-386 AOC Fail

1.

Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then perform [NVM Write].

BSD-ON:CH6.3

2.

A 3 or 4-digit number is displayed in the current value column.

A CCD output error was detected when performing AOC.

Version 1.1

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If no problem is found, replace the ESS PWB. (PL 18.2)

CHAIN 62

Troubleshooting

DC SC2020

Troubleshooting

05/2014 2-78

Version 1.1

CHAIN 62

Procedure

062-393 CCD PWB Sync Signal Fail

1.

Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then perform [NVM Write].

BSD-ON:CH6.3

2.

A 3 or 4-digit number is displayed in the current value column.

•

3.

Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts.

•

Detected that there is no writing can be done in Gap Memory.

•

Averaging processing error has occurred in the ASIC.

Write failure to the Shading Memory has occurred.

Sample Display •

110 (3-digit display):

Procedure

LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.

•

1.

(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)

Turn the Power ON and enter CE Mode. Change the value for NVM [715-030] to ’1’ and then perform [NVM Write].

2.

A 3 or 4-digit number is displayed in the current value column.

1000 (4-digit display):

3.

The LED Lamp Wire Harness is damaged or has poor contact.

Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts.

(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Harness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)

Sample Display •

NOTE:

110 (3-digit display): LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.

Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).

(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp ("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.) •

1000 (4-digit display): The LED Lamp Wire Harness is damaged or has poor contact.

Table 1

(The first 2 digits "10" in "1000" are the upper digits, which indicates the LED Lamp Wire Harness. The lower 2 digits "00" indicates that nothing is applicable (no failures).)

Current value

Component Name

PL No.

00

Not applicable (No errors)

-

NOTE:

01

Lamp (CIS Sensor Assy)

PL 1.3

02

CIS Sensor Assy

PL 1.3

Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).

03

Flexible Flat Cable (CIS Cable)

PL 1.3

04

This value is not displayed

-

05

This value is not displayed

-

Table 1

06

This value is not displayed

-

Current value

07

This value is not displayed

-

00

Not applicable (No errors)

-

08

This value is not displayed

-

01

Lamp (CIS Sensor Assy)

PL 1.3

09

This value is not displayed

-

02

CIS Sensor Assy

PL 1.3

10

This value is not displayed

-

03

Flexible Flat Cable (CIS Cable)

PL 1.3

04

This value is not displayed

-

After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform "NVM Write".

05

This value is not displayed

-

06

This value is not displayed

-

5.

Check that the current value column becomes ’0’.

07

This value is not displayed

-

6.

If the problem persists after performing the above procedure, check the following:

08

This value is not displayed

-

•

Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3)

09

This value is not displayed

-

•

Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).

10

This value is not displayed

-

4.

7.

If no problem is found, replace the ESS PWB. (PL 18.2)

4.

Component Name

PL No.

After replacing the appropriate parts, again change the value for NVM [715-030] to ’1’ and then perform "NVM Write".

5.

Check that the current value column becomes ’0’.

6.

If the problem persists after performing the above procedure, check the following:

7.

•

Out of Lamp (CIS Sensor Assy) (IIT Output[062-002]). (PL 1.3)

•

Disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS PWB J15 (Especially check to see that the Flat Cable is not inserted in an angle).

If no problem is found, replace the ESS PWB. (PL 18.2)

062-396 CCD Cable Connection Fail BSD-ON:CH6.3 A CCD Flat Cable connection error was detected.

Cause/Action 1.

Turn the power OFF and ON.

2.

Turn the Power Off and check to see if there is disconnection, shortage or contact failure of wire between CIS Sensor Assy J700 and ESS PWB J15 (Especially check to see that the Flat Cable is not inserted at an angle).

3.

If no problem is found, replace the following parts in sequence: •

Flexible Flat Cable (CIS Cable) (PL 1.3)

•

ESS PWB (PL 18.2)

062-790 Copy Limit (Scan-JobAbort) BSD-ON:Detected the limit of copy.

Cause/Action 1.

Delete the Job in suspended state. Press the [Close] button or recover after the time course which was set in Fault Timeout.

2.

Check the document and rerun the Job.

062-956 Not-Supported Doc Size Platen BSD-ON:Detected unsupported document size in Platen Scan.

Cause/Action 1.

Delete the Job in suspended state. Press the [Close] button or recover after the time course which was set in Fault Timeout.

2.

Check the document and rerun the Job.

Version 1.1

DC SC2020

05/2014 2-79

CHAIN 62

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-80

Troubleshooting CHAIN 62

071-105 Regi. Sensor On Jam (Tray 1) BSD-ON:CH8.3,CH4.2,CH8.1 During paper feed from Tray 1, the Regi Sensor did not turn ON within the specified time after the Tray 1 Feed Clutch On.

Cause/Action Check the following: •

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

Malfunction of Sub Motor (Digital Output[042-003]). (PL 3.4)

•

Malfunction of Tray 1 Feed Clutch (Digital Output[071-001]. (PL 3.3)

•

The Feed Roll for contamination, wear, and transportation failure due to deterioration.

•

The Drive Gear for wear and damage.

•

A paper transportation failure due to foreign substances on the paper path.

•

Usage of out of spec paper.

If no problem is found, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

071-211 Tray 1 Sensor Fail BSD-ON:CH7.1 When A/D value of Sensor malfunction is displayed 5 consecutive times in 100ms cycle.

Cause/Action Check the following: •

Turn the power OFF and ON.

•

Malfunction of Tray 1 Size Sensor (Analog Input[071-200]/Digital Input[071-104]). (PL 9.1)

If no problem is found, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-81

CHAIN 71

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-82

Troubleshooting CHAIN 71

072-100 Tray2 Miss Feed Jam

072-211 IOT Option Feeder 2 Failure

BSD-ON:CH8.2,CH7.4

BSD-ON:CH3.3

Paper does not turn the Tray 2 Feed Out Sensor ON within the specified time after Tray 2 Feed Start.

Detected IOT Option Feeder 2 error.

Cause/Action

Cause/Action

Check the following:

1.

Turn the power OFF and ON.

2.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between STM PWB J541 and DRIVE PWB J419.

3.

Check for disconnection, shortage or contact failure of wire between DRIVE PWB J1 and ESS PWB J6.

•

Malfunction of Tray 2 Feed Out Sensor (Digital Input[072-103]). (PL 10.5)

•

Malfunction of STM Take Away Motor (Digital Output[077-033]). (PL 10.6)

•

Malfunction of Tray 2 Feed/Lift Up Motor (Digital Output[072-001] (Feed)). (PL 10.3)

•

The T/A Roll 2, Feed Roll, Nudger Roll, and Pinch Roll for transportation failure due to contamination, wear, and deterioration.

4.

Malfunction of Tray 2 Size Sensor (Analog Input[072-200]/Digital Input[072-104]). (PL 10.1)

5.

If no problem is found, replace the following parts in sequence:

•

The Drive Gear for wear and damage.

•

STM PWB (PL 10.6)

•

A paper transportation failure due to foreign substances on the paper path.

•

DRIVE PWB (PL 18.2)

•

Usage of out of spec paper.

•

ESS PWB (PL 18.2)

If no problem is found, replace the STM PWB. (PL 10.6)

072-461 Tray 2 Lift Up NG BSD-ON:CH7.4

072-105 Regi. Sensor On Jam (Tray 2)

Do not turn ON the Tray2 Level Sensor within the specified time range after starting the Tray2 Lift Up.

BSD-ON:CH8.3,CH8.2

Cause/Action Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the Feed from Tray2.

Cause/Action Check the following:

Check the following: •

Malfunction of Tray 2 Level Sensor (Digital Input[072-102]). (PL 10.3)

•

Malfunction of Tray 2 Feed/Lift Motor (Digital Output[072-002] (Lift Up)). (PL 10.3)

•

The drive system between the Bottom Plate and the Tray 2 Feed/Lift Motor for operation failure. The Tray for Paper misload The Tray for existence of objects other than Paper.

•

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

•

Malfunction of STM Take Away Motor (Digital Output[077-033]). (PL 10.6)

•

•

The T/A Roll 2, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and deterioration.

If no problem is found, replace the STM PWB. (PL 10.6)

•

The Drive Gear for wear and damage.

•

A paper transportation failure due to foreign substances on the paper path.

•

Usage of out of spec paper.

If no problem is found, replace the following parts in sequence: •

STM PWB (PL 10.6)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-83

CHAIN 72

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-84

Troubleshooting CHAIN 72

075-101 Regi. Sensor On Jam (MSI) BSD-ON:CH8.3,CH4.2, During paper feed from the MSI, the Regi Sensor did not turn ON within the specified time after the MSI Feed Clutch On.

Cause/Action Check the following: •

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

Malfunction of Sub Motor (Digital Output[042-003]). (PL 3.4)

•

Malfunction of MSI Feed Clutch (Digital Output[075-001]. (PL 13.3)

•

The MSI Feed Roll and the MSI Nudger Roll for contamination, wear, and transportation failure due to deterioration.

•

The Drive Gear for wear and damage.

•

A paper transportation failure due to foreign substances on the paper path.

•

Usage of out of spec paper.

If no problem is found, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Version 1.1

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CHAIN 75

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-86

Troubleshooting CHAIN 75

•

077-104 Regi. Sensor Off Jam

ESS PWB (PL 18.2)

BSD-ON:CH8.3

077-108 Fusing Unit Exit Sensor Off Jam (Short)

Paper does not Regi Sensor OFF within the specified time range from turning On the Regi Clutch.

BSD-ON:CH10.4

Cause/Action Check the following:

The time taken for the Fusing Unit Exit Sensor to turn from ON to OFF is shorter than the specified time.

•

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

Cause/Action

•

Malfunction of Sub Motor (Digital Output[042-003]). (PL 3.4)

Check the following:

•

Malfunction of Regi. Clutch (Digital Output[077-002]. (PL 15.1)

•

The Regi Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.

• • • •

The Transfer Unit for a decrease in transportation force. The Drive Gear for wear and damage. A paper transportation failure due to foreign substances on the paper path. Usage of out of spec paper.

•

Malfunction of Fusing Unit Exit Sensor (Digital Input[077-101]). (PL 7.1)

•

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)

•

Malfunction of Invert Drive Motor (Digital Output[077-014] (Exit)). (When installing Duplex) (PL 17.1)

•

The Heat Roll for wound up, stuck paper.

•

Usage of out of spec paper.

If no problem is found, replace the following parts in sequence: If no problem is found, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

077-106 Fusing Unit Exit Sensor On Jam BSD-ON:CH10.4

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

077-109 Fusing Unit Exit Sensor Off Jam (Long) BSD-ON:CH10.3

The Fusing Unit Exit Sensor did not turn ON within the specified time after the Regi Clutch On. After the Regi Sensor Off, the Fusing Unit Exit Sensor did not turn OFF within the specified time.

Cause/Action Check the following:

Cause/Action Check the following:

•

Malfunction of Fusing Unit Exit Sensor (Digital Input[077-101]). (PL 7.1)

•

Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)

• • • • • • •

Malfunction of Regi. Clutch (Digital Output[077-002]. (PL 15.1) The Fusing Unit Exit Chute for improper installation and deformation. The Transfer Unit for a decrease in transportation force. The Drive Gear for wear and damage. The Heat Roll for wound up, stuck paper. A paper transportation failure due to foreign substances on the paper path. Usage of out of spec paper.

If no problem is found, replace the following parts in sequence: •

DRIVE PWB (PL 18.2)

Version 1.1

DC SC2020

•

Malfunction of Fusing Unit Exit Sensor (Digital Input[077-101]). (PL 7.1)

•

Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)

•

Malfunction of Invert Drive Motor (Digital Output[077-014] (Exit)). (When installing Duplex) (PL 17.1)

•

The Exit Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.

•

The Transfer Unit for a decrease in transportation force.

•

The Heat Roll for wound up, stuck paper.

•

The Drive Gear for wear and damage.

•

Usage of out of spec paper.

If no problem is found, replace the following parts in sequence: • 05/2014 2-87

DRIVE PWB (PL 18.2)

CHAIN 77

Troubleshooting

DC SC2020 Version 1.1 •

Troubleshooting

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ESS PWB (PL 18.2)

CHAIN 77

Cause/Action Check the following:

077-123 Regi. Sensor On Jam (Duplex Direct)

•

Malfunction of Front Cover Interlock Switch (Digital Input[077-303]). (PL 18.1)

BSD-ON:CH8.3

•

The Front Cover for damage or mismatch.

If no problem is found, replace the following parts in sequence: Paper does not turn Regi Sensor ON for a specific time or more after Regi Clutch turned ON regarding the Duplex Path from Tray2.

Cause/Action

•

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

Check the following: •

Malfunction of Regi. Sensor (Digital Input[077-104]). (PL 15.1)

•

Malfunction of Fusing Motor (Digital Output[042-005]). (PL 3.4)

•

Malfunction of Invert Drive Motor (Digital Output[077-015] (Pull-In)). (When installing Duplex) (PL 17.1)

•

Malfunction of Dupex Clutch (Digital Output[077-003]. (PL 14.6)

•

The Exit Roll, Duplex Roll 1, 2, and Pinch Roll for transportation failure due to contamination, wear, and deterioration.

•

The Drive Gear and Belt for wear and damage.

•

A paper transportation failure due to foreign substances on the paper path.

•

Malfunction of L/H Cover Interlock Switch (Digital Input[077-300]). (PL 14.1)

•

Usage of out of spec paper.

•

The L/H Cover for damage or mismatch.

077-301 L/H Cover Open BSD-ON:CH1.6 Detected opened L/H Cove.

Cause/Action Check the following:

If no problem is found, replace the following parts in sequence: If no problem is found, replace the following parts in sequence: •

LVPS (PL 18.3)

•

DRIVE PWB (PL 18.2)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

•

ESS PWB (PL 18.2)

077-217 Duplex Miss Configuration

077-302 STM Left Cover Open

BSD-ON:-

BSD-ON:CH1.6

Duplex setting error.

Detected opened STM Left Cove.

Cause/Action

Cause/Action

1.

Turn the power OFF and ON.

Check the following:

2.

Check the Duplex Unit. •

Malfunction of STM Left Cover Switch (Digital Input[077-306]). (PL 14.1)

•

The L/H Cover for damage or mismatch.

077-300 Front Cover Open

If no problem is found, replace the following parts in sequence:

BSD-ON:CH1.6

•

STM PWB (PL 10.6)

Detected opened Front Cove.

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

091-313 CRUM ASIC Comm Fail

Cause/Action

BSD-ON:-

Replace the Drum Cartridge (K). (PL 8.1)

CRUM ASIC failure detected.

091-406 Drum Cartridge K Pre Near Life BSD-ON:CH9.2

Cause/Action 1.

Turn the power OFF and ON. If it recovers, assume it was a malfunction such as exterior noise or internal electric discharge noise.

It is necessary to prepare for Drum Cartridge (K) replacement.

2.

Turn OFF the power and check the following connections for open circuits, short circuits, and poor contacts.

Cause/Action

•

3.

Between Xero CRUM Connector Assembly (Y) J105 and DRIVE PWB J407

Prepare a new Drum Cartridge (K) as the replacement time of the Drum Cartridge (K) is approaching. In addition, replace the Drum Cartridge (K) as necessary. (PL 8.1)

•

Between Xero CRUM Connector Assembly (M) J106 and DRIVE PWB J407

•

Between Xero CRUM Connector Assembly (C) J107 and DRIVE PWB J407

091-411 Drum Cartridge Y Near Life

•

Between Xero CRUM Connector Assembly (K) J108 and DRIVE PWB J407

BSD-ON:CH9.1

If no problem is found, replace the following parts in sequence: •

Drum Cartridge (Y)(M)(C)(K) (PL 8.1)

•

Xero CRUM Connector Assembly (Y)(M)(C)(K) (PL 8.2)

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

The replacement time of the Drum Cartridge (Y)is approaching than Pre Near.

Cause/Action Replace the Drum Cartridge (Y) as necessary as the replacement time of the Drum Cartridge (Y) is approaching. (PL 8.1)

091-416 Drum Cartridge Y Pre Near Life

091-400 Waste Toner Bottle Near Full

BSD-ON:CH9.1

BSD-ON:CH9.12 It is necessary to prepare for Drum Cartridge (Y) replacement. The replacement time of the Waste Toner Bottle is approaching.

Cause/Action

Cause/Action Prepare a new Waste Toner Bottle as the replacement time of the Waste Toner Bottle is approaching. In addition, replace the Waste Toner Bottle as necessary. (PL 8.1)

Prepare a new Drum Cartridge (Y) as the replacement time of the Drum Cartridge (Y) is approaching. In addition, replace the Drum Cartridge (Y) as necessary. (PL 8.1)

091-421 Drum Cartridge M Near Life BSD-ON:CH9.1

091-401 Drum Cartridge K Near Life

The replacement time of the Drum Cartridge (M) is approaching than Pre Near.

BSD-ON:CH9.2

Cause/Action

The replacement time of the Drum Cartridge (K) is approaching than Pre Near.

Replace the Drum Cartridge (M) as necessary as the replacement time of the Drum Cartridge (M) is approaching. (PL 8.1)

Cause/Action Replace the Drum Cartridge (K) as necessary as the replacement time of the Drum Cartridge (K) is approaching. (PL 8.1)

091-426 Drum Cartridge M Pre Near Life BSD-ON:CH9.1

091-402 Drum Cartridge K Life Over

It is necessary to prepare for Drum Cartridge (M) replacement.

BSD-ON:CH9.2 It is time to replace the Drum Cartridge (K). Version 1.1

DC SC2020

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CHAIN 91

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-90

CHAIN 91

Cause/Action

091-910 Waste Toner Box Detached

Prepare a new Drum Cartridge (M) as the replacement time of the Drum Cartridge (M) is approaching. In addition, replace the Drum Cartridge (M) as necessary. (PL 8.1)

BSD-ON:CH9.12 Detected Waste Toner Bottle is not installed.

091-431 Drum Cartridge C Near Life BSD-ON:CH9.2

Cause/Action Install the Waste Toner Bottle.

The replacement time of the Drum Cartridge (C) is approaching than Pre Near. If the problem persists, check the following:

Cause/Action Replace the Drum Cartridge (K) as necessary as the replacement time of the Drum Cartridge (K) is approaching. (PL 8.1)

•

Malfunction of Waste Toner Bottle Full Switch (Digital Input[091-200]). (PL 8.1)

•

Deformation, defective alignment of Waste Toner Bottle, uncleanness of detection part.

If no problem is found, replace the following parts in sequence:

091-436 Drum Cartridge C Pre Near Life BSD-ON:CH9.2

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

It is necessary to prepare for Drum Cartridge (C) replacement.

Cause/Action

091-911 Waste Toner Bottle Full BSD-ON:CH9.12

Prepare a new Drum Cartridge (C) as the replacement time of the Drum Cartridge (C) is approaching. In addition, replace the Drum Cartridge (C) as necessary. (PL 8.1)

Detected fill Waste Toner Bottle.

091-480 Drum Cartridge Y Life Over

Cause/Action

BSD-ON:CH9.1

Replace the Waste Toner Container. (PL 8.1)

It is time to replace the Drum Cartridge (Y).

If the problem persists, check the following:

Cause/Action

•

Malfunction of Waste Toner Bottle Full Switch (Digital Input[091-200]). (PL 8.1)

Replace the Drum Cartridge (Y). (PL 8.1)

•

Deformation, defective alignment of Waste Toner Bottle, uncleanness of detection part.

If no problem is found, replace the following parts in sequence:

091-481 Drum Cartridge M Life Over BSD-ON:CH9.1

•

DRIVE PWB (PL 18.2)

•

ESS PWB (PL 18.2)

It is time to replace the Drum Cartridge (M).

Cause/Action

091-913 Drum Cartridge K Life End BSD-ON:CH9.2

Replace the Drum Cartridge (M). (PL 8.1) Indicates that it is time to replace Drum Cartridge (K). (Restrict Print operation)

091-482 Drum Cartridge C Life Over BSD-ON:CH9.2

Cause/Action Replace the Drum Cartridge (K). (PL 8.1)

It is time to replace the Drum Cartridge (C).

Cause/Action Replace the Drum Cartridge (C). (PL 8.1)

091-914 Drum CRUM K Communication Fail

•

BSD-ON:CH9.2 Detected communication abnormality with CRUM of Drum Cartridge (K).

Drum Cartridge (Y) setup error.

If no problem is found, replace the following parts in sequence:

Cause/Action 1.Turn the power OFF and ON. 2.Turn OFF the power and check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (K) J108.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (K) and CRUM of Xero CRUM Connector Assembly (K).

•

Uncleanness, dislocation of CRUM PWB of Drum Cartridge (K).

•

Drum Cartridge (K) setup error.

•

Drum Cartridge (Y) (PL 8.1)

•

Xero CRUM Connector Assembly (Y) (PL 8.2)

•

DRIVE PWB (PL 18.2)

091-918 Drum CRUM M Communication Fail BSD-ON:CH9.1 Detected communication abnormality with CRUM of Drum Cartridge (M).

Cause/Action If no problem is found, replace the following parts in sequence: •

Drum Cartridge (K) (PL 8.1)

•

Xero CRUM Connector Assembly (K) (PL 8.2)

•

DRIVE PWB (PL 18.2)

1.Turn the power OFF and ON. 2.Turn OFF the power and check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (M) J106.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (M) and CRUM of Xero CRUM Connector Assembly (M).

091-915 Drum CRUM K Data Broken

•

Uncleanness, dislocation of CRUM PWB of Drum Cartridge (M).

BSD-ON:CH9.2

•

Drum Cartridge (M) setup error.

Detected inequality in write data and read data of CRUM of Drum Cartridge (K).

If no problem is found, replace the following parts in sequence:

Cause/Action Unplug and plug the Drum Cartridge (K) back in and check for any setup error.

•

Drum Cartridge (M) (PL 8.1)

•

Xero CRUM Connector Assembly (M) (PL 8.2)

•

DRIVE PWB (PL 18.2)

If no problem is found, replace the Drum Cartridge (K). (PL 8.1)

091-919 Drum CRUM C Communication Fail BSD-ON:CH9.2

091-917 Drum CRUM Y Communication Fail BSD-ON:CH9.1

Detected communication abnormality with CRUM of Drum Cartridge (C).

Detected communication abnormality with CRUM of Drum Cartridge (Y).

Cause/Action 1.Turn the power OFF and ON.

Cause/Action

2.Turn OFF the power and check the following:

1.Turn the power OFF and ON.

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (C) J107.

2.Turn OFF the power and check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (Y) J105.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (C) and CRUM of Xero CRUM Connector Assembly (C).

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (Y) and CRUM of Xero CRUM Connector Assembly (Y).

•

Uncleanness, dislocation of CRUM PWB of Drum Cartridge (C).

•

Drum Cartridge (C) setup error.

•

Uncleanness, dislocation of CRUM PWB of Drum Cartridge (Y).

Version 1.1

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CHAIN 91

Troubleshooting

DC SC2020 Version 1.1 If no problem is found, replace the following parts in sequence: •

Drum Cartridge (C) (PL 8.1)

•

Xero CRUM Connector Assembly (C) (PL 8.2)

•

DRIVE PWB (PL 18.2)

091-920 Drum CRUM Y Data Broken BSD-ON:CH9.1 Detected inequality in write data and read data of CRUM of Drum Cartridge (Y).

Cause/Action Unplug and plug the Drum Cartridge (Y) back in and check for any setup error. Replace Drum Cartridge (Y) if there is no problem after checking. (PL 8.1)

091-921 Drum CRUM K Not In Position BSD-ON:CH9.2 CRUM of Drum Cartridge (K) is not installed in the predetermined position (CRUM falling out).

Cause/Action 1.Unplug Drum Cartridge (K) and plug back in. 2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (K) and CRUM of Xero CRUM Connector Assembly (K) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) 3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (K) J108.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (K) and CRUM of Xero CRUM Connector Assembly (K).

•

Drum Cartridge (K) setup error.

If no problem is found, replace the following parts in sequence: •

Drum Cartridge (K) (PL 8.1)

•

Xero CRUM Connector Assembly (K) (PL 8.2)

•

DRIVE PWB (PL 18.2)

091-922 Drum CRUM M Data Broken BSD-ON:CH9.1 Detected inequality in write data and read data of CRUM of Drum Cartridge (M).

Troubleshooting

05/2014 2-92

CHAIN 91

Cause/Action Unplug and plug the Drum Cartridge (M) back in and check for any setup error. Replace Drum Cartridge (M) if there is no problem after checking. (PL 8.1)

091-923 Drum CRUM C Data Broken BSD-ON:CH9.2 Detected inequality in write data and read data of CRUM of Drum Cartridge (C).

Cause/Action Unplug and plug the Drum Cartridge (C) back in and check for any setup error Replace Drum Cartridge (C) if there is no problem after checking. (PL 8.1)

091-927 Drum CRUM Y Not In Position BSD-ON:CH9.1 CRUM of Drum Cartridge (Y) is not installed in the predetermined position (CRUM falling out).

Cause/Action 1.Unplug Drum Cartridge (Y) and plug back in. 2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (Y) and CRUM of Xero CRUM Connector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) 3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (Y) J105.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (Y) and CRUM of Xero CRUM Connector Assembly (Y).

•

Drum Cartridge (Y) setup error.

If no problem is found, replace the following parts in sequence: •

Drum Cartridge (Y) (PL 8.1)

•

Xero CRUM Connector Assembly (Y) (PL 8.2)

•

DRIVE PWB (PL 18.2)

091-928 Drum CRUM M Not In Position BSD-ON:CH9.1 CRUM of Drum Cartridge (M) is not installed in the predetermined position (CRUM falling out).

Cause/Action

Cause/Action

1.Unplug Drum Cartridge (M) and plug back in.

Replace the Drum Cartridge (Y). (PL 8.1)

2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (M) and CRUM of Xero CRUM Connector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) 3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (M) J106.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (M) and CRUM of Xero CRUM Connector Assembly (M).

•

Drum Cartridge (M) setup error.

•

Drum Cartridge (M) (PL 8.1) Xero CRUM Connector Assembly (M) (PL 8.2)

•

DRIVE PWB (PL 18.2)

BSD-ON:CH9.1 Indicates that it is time to replace Drum Cartridge (M). (Restrict Print operation)

Cause/Action Replace the Drum Cartridge (M). (PL 8.1)

If no problem is found, replace the following parts in sequence: •

091-933 Drum Cartridge M Life End

091-934 Drum Cartridge C Life End BSD-ON:CH9.2

091-929 Drum CRUM C Not In Position

Indicates that it is time to replace Drum Cartridge (C). (Restrict Print operation)

BSD-ON:CH9.2

Cause/Action CRUM of Drum Cartridge (C) is not installed in the predetermined position (CRUM falling out).

Replace the Drum Cartridge (C). (PL 8.1)

Cause/Action 1.Unplug Drum Cartridge (C) and plug back in. 2.Wipe the joining terminal between CRUM PWB of Drum Cartridge (C) and CRUM of Xero CRUM Connector Assembly (C) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)

091-960 Drum CRUM Y Data Mismatch BSD-ON:CH9.1

3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J407 and Xero CRUM Connector Assembly (C) J107.

Detected invalid Authentication Area Data of CRUM of Drum Cartridge (Y).

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Drum Cartridge (C) and CRUM of Xero CRUM Connector Assembly (C).

Cause/Action

•

Drum Cartridge (C) setup error.

Unplug and plug the Drum Cartridge (Y) back in and check for any setup error. Replace with genuine Drum Cartridge (Y) (PL 8.1) if there is no problem after checking.

If no problem is found, replace the following parts in sequence: •

Drum Cartridge (C) (PL 8.1)

•

Xero CRUM Connector Assembly (C) (PL 8.2)

091-961 Drum CRUM M Data Mismatch

•

DRIVE PWB (PL 18.2)

BSD-ON:CH9.1 Detected invalid Authentication Area Data of CRUM of Drum Cartridge (M).

091-932 Drum Cartridge Y Life End BSD-ON:CH9.1

Cause/Action Unplug and plug the Drum Cartridge (M) back in and check for any setup error.

Indicates that it is time to replace Drum Cartridge (Y). (Restrict Print operation) Replace with genuine Drum Cartridge (M) (PL 8.1) if there is no problem after checking. Version 1.1

DC SC2020

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CHAIN 91

Troubleshooting

DC SC2020 Version 1.1

091-962 Drum CRUM C Data Mismatch BSD-ON:CH9.2 Detected invalid Authentication Area Data of CRUM of Drum Cartridge (C).

Cause/Action Unplug and plug the Drum Cartridge (C) back in and check for any setup error Replace with genuine Drum Cartridge (C) (PL 8.1) if there is no problem after checking.

091-963 Drum CRUM K Data Mismatch BSD-ON:CH9.2 Detected invalid Authentication Area Data of CRUM of Drum Cartridge (K).

Cause/Action Unplug and plug the Drum Cartridge (K) back in and check for any setup error. Replace with genuine Drum Cartridge (K) (PL 8.1) if there is no problem after checking.

05/2014 2-94

Troubleshooting CHAIN 91

092-651 ADC Sensor System Fail (Shutdown Fail) Refer to FIP Refer to CF-001 FIP.

092-652 ADC Sensor Fail Refer to FIP Refer to CF-001 FIP.

092-661 Temperature Sensor Fail Refer to FIP Refer to CF-002 FIP.

092-662 Humidity Sensor Fail Refer to FIP Refer to CF-002 FIP.

092-670 ADC Elec Patch Fail Y Refer to FIP Refer to CF-003 FIP.

092-671 ADC Elec Patch Fail M Refer to FIP Refer to CF-003 FIP.

092-672 ADC Elec Patch Fail C Refer to FIP Refer to CF-003 FIP.

092-673 ADC Elec Patch Fail K Refer to FIP Refer to CF-003 FIP.

Version 1.1

DC SC2020

05/2014 2-95

CHAIN 92

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-96

Troubleshooting CHAIN 92

093-406 Toner K Pre Near Life

Indicates Deve HSG K reached its usage limit. (Capable of Print operation)

BSD-ON:CH9.6

Cause/Action

Indicates the replacement time of Toner Cartridge (K) is approaching.

Replace the Deve Unit (K). (PL 5.1)

Cause/Action

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV K and initialize the Life Counter.

The Toner Cartridge (K) needs to be replaced soon. Prepare a new Toner Cartridge (K). Replace the Toner Cartridge (K) as required. (PL 5.1)

093-414 Deve HSG Y Near Life BSD-ON:-

093-407 Toner Y Pre Near Life

Indicates that it is time to replace Deve HSG Y.

BSD-ON:CH9.5

Cause/Action

Indicates the replacement time of Toner Cartridge (Y) is approaching.

Prepare a new Deve Unit (Y) as the replacement time of the Deve Unit (Y) is approaching. In addition, replace the Deve Unit (Y) as necessary. (PL 5.1)

Cause/Action The Toner Cartridge (Y) needs to be replaced soon. Prepare a new Toner Cartridge (Y). Replace the Toner Cartridge (Y) as required. (PL 5.1)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV Y and initialize the Life Counter.

093-415 Deve HSG M Near Life BSD-ON:-

093-408 Toner M Pre Near Life

Indicates that it is time to replace Deve HSG M.

BSD-ON:CH9.5

Cause/Action

Indicates the replacement time of Toner Cartridge (M) is approaching.

Cause/Action

Prepare a new Deve Unit (M) as the replacement time of the Deve Unit (M) is approaching. In addition, replace the Deve Unit (M) as necessary. (PL 5.1)

The Toner Cartridge (M) needs to be replaced soon. Prepare a new Toner Cartridge (M). Replace the Toner Cartridge (M) as required. (PL 5.1)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV M and initialize the Life Counter.

093-416 Deve HSG C Near Life 093-409 Toner C Pre Near Life

BSD-ON:-

BSD-ON:CH9.6

Indicates that it is time to replace Deve HSG C.

Indicates the replacement time of Toner Cartridge (C) is approaching.

Cause/Action

Cause/Action The Toner Cartridge (C) needs to be replaced soon. Prepare a new Toner Cartridge (C). Replace the Toner Cartridge (C) as required. (PL 5.1)

093-413 Deve HSG K Life Over BSD-ON:Version 1.1

DC SC2020

Prepare a new Deve Unit (C) as the replacement time of the Deve Unit (C) is approaching. In addition, replace the Deve Unit (C) as necessary. (PL 5.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV C and initialize the Life Counter.

093-417 Deve HSG K Near Life BSD-ON:05/2014 2-97

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Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-98

Indicates that it is time to replace Deve HSG K.

Cause/Action

CHAIN 93

Cause/Action Prepare a new Toner Cartridge (Y). Replace the Toner Cartridge (Y) as required. (PL 5.1)

Prepare a new Deve Unit (K) as the replacement time of the Deve Unit (K) is approaching. In addition, replace the Deve Unit (K) as necessary. (PL 5.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV K and initialize the Life Counter.

093-418 Deve HSG Y Life Over BSD-ON:Indicates Deve HSG Y reached its usage limit. (Capable of Print operation)

093-424 Toner M Near Life BSD-ON:CH9.5 Indicates the replacement time of Toner Cartridge (M) is closer than Pre Near.

Cause/Action Prepare a new Toner Cartridge (M). Replace the Toner Cartridge (M) as required. (PL 5.1)

Cause/Action Replace the Deve Unit (Y). (PL 5.1)

093-425 Toner C Near Life

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV Y and initialize the Life Counter.

BSD-ON:CH9.6

093-419 Deve HSG M Life Over BSD-ON:-

Indicates the replacement time of Toner Cartridge (C) is closer than Pre Near.

Cause/Action Prepare a new Toner Cartridge (C). Replace the Toner Cartridge (C) as required. (PL 5.1)

Indicates Deve HSG M reached its usage limit. (Capable of Print operation)

Cause/Action Replace the Deve Unit (M). (PL 5.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV M and initialize the Life Counter.

093-420 Deve HSG C Life Over BSD-ON:-

093-426 Toner K Near Life BSD-ON:CH9.6 Indicates the replacement time of Toner Cartridge (K) is closer than Pre Near.

Cause/Action Prepare a new Toner Cartridge (K). Replace the Toner Cartridge (K) as required. (PL 5.1)

Indicates Deve HSG C reached its usage limit. (Capable of Print operation)

Cause/Action Replace the Deve Unit (C). (PL 5.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV C and initialize the Life Counter.

093-925 Toner K CRUM Communication Fail BSD-ON:CH9.6 Detected communication abnormality with CRUM of Toner Cartridge (K).

Cause/Action

093-423 Toner Y Near Life

1.Turn the power OFF and ON.

BSD-ON:CH9.5

2.Turn OFF the power and check the following: •

Indicates the replacement time of Toner Cartridge (Y) is closer than Pre Near.

Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner CRUM Connector Assembly (K) J104.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (K) and CRUM of Toner CRUM Connector Assembly (K).

•

Uncleanness, dislocation of CRUM PWB of Toner Cartridge (K).

•

The Toner Cartridge (K) for improper installation

If no problem is found, replace the following parts in sequence: •

Toner Cartridge (K) (PL 5.1)

•

Toner CRUM Connector Assembly (K) (Dispenser Drive (CK)) (PL 5.3)

•

DRIVE PWB (PL 18.2)

093-931 Toner M Life Over BSD-ON:CH9.5 Toner Cartridge (M) has reached its life.

Cause/Action Replace Toner Cartridge (M). (PL 5.1)

093-932 Toner C Life Over 093-926 Toner K CRUM Data Mismatch

BSD-ON:CH9.6

BSD-ON:CH9.6

Toner Cartridge (C) has reached its life.

Detected invalid Authentication Area Data of CRUM of Toner Cartridge (K).

Cause/Action

Cause/Action Replace Toner Cartridge (C). (PL 5.1)

Remove and reinstall the Toner Cartridge (K) and check for improper installation. Replace with genuine Toner Cartridge (K) (PL 5.1) if there is no problem after checking.

093-933 Toner K Life Over BSD-ON:CH9.6

093-928 Toner K CRUM Data Broken

Toner Cartridge (K) has reached its life.

BSD-ON:CH9.6

Cause/Action

Detected inequality in write data and read data of CRUM of Toner Cartridge (K).

Replace the Toner Cartridge (K). (PL 5.1)

Cause/Action Remove and reinstall the Toner Cartridge (K) and check for improper installation. Replace Toner Cartridge (K) if there is no problem after checking. (PL 8.1)

093-944 Deve HSG Y Life End BSD-ON:Indicates Deve HSG Y reached its usage limit. (Restrict Print operation)

093-930 Toner Y Life Over

Cause/Action

BSD-ON:CH9.5

Replace the Deve Unit (Y). (PL 5.1)

Toner Cartridge (Y) has reached its life.

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV Y and initialize the Life Counter.

Cause/Action Replace Toner Cartridge (Y). (PL 5.1)

093-945 Deve HSG M Life End BSD-ON:Indicates Deve HSG M reached its usage limit. (Restrict Print operation)

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Cause/Action

•

Toner CRUM Connector Assembly (Y) (Dispenser Drive (YM)) (PL 5.3)

Replace the Deve Unit (M). (PL 5.1)

•

DRIVE PWB (PL 18.2)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV M and initialize the Life Counter.

093-951 Toner M CRUM Communication Fail

093-946 Deve HSG C Life End

BSD-ON:CH9.5

BSD-ON:-

Detected communication abnormality with CRUM of Toner Cartridge (M).

Indicates Deve HSG C reached its usage limit. (Restrict Print operation)

Cause/Action

Cause/Action

1.Turn the power OFF and ON. 2.Turn OFF the power and check the following:

Replace the Deve Unit (C). (PL 5.1)

•

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV C and initialize the Life Counter.

Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner CRUM Connector Assembly (M) J102.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M).

093-947 Deve HSG K Life End

•

Uncleanness, dislocation of CRUM PWB of Toner Cartridge (M).

•

The Toner Cartridge (M) for improper installation

BSD-ON:Indicates Deve HSG K reached its usage limit. (Restrict Print operation)

If no problem is found, replace the following parts in sequence: •

Toner Cartridge (M) (PL 5.1)

Cause/Action

•

Toner CRUM Connector Assembly (M) (Dispenser Drive (YM)) (PL 5.3)

Replace the Deve Unit (K). (PL 5.1)

•

DRIVE PWB (PL 18.2)

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > Deve HSG PV K and initialize the Life Counter.

093-952 Toner C CRUM Communication Fail

093-950 Toner Y CRUM Communication Fail

BSD-ON:CH9.6

BSD-ON:CH9.5

Detected communication abnormality with CRUM of Toner Cartridge (C).

Detected communication abnormality with CRUM of Toner Cartridge (Y).

Cause/Action

Cause/Action 1.Turn the power OFF and ON. 2.Turn OFF the power and check the following:

1.Turn the power OFF and ON. 2.Turn OFF the power and check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner CRUM Connector Assembly (C) J103. Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (C) and CRUM of Toner CRUM Connector Assembly (C).

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner CRUM Connector Assembly (Y) J101.

•

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y).

•

Uncleanness, dislocation of CRUM PWB of Toner Cartridge (C).

•

The Toner Cartridge (C) for improper installation

•

Uncleanness, dislocation of CRUM PWB of Toner Cartridge (Y).

•

The Toner Cartridge (Y) for improper installation

If no problem is found, replace the following parts in sequence: •

Toner Cartridge (Y) (PL 5.1)

If no problem is found, replace the following parts in sequence: •

Toner Cartridge (C) (PL 5.1)

•

Toner CRUM Connector Assembly (C) (Dispenser Drive (CK)) (PL 5.3)

•

DRIVE PWB (PL 18.2)

2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)

093-960 Toner Y CRUM Data Mismatch

3.Check the following:

BSD-ON:CH9.5

•

Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner CRUM Connector Assembly (Y) J101.

Detected invalid Authentication Area Data of CRUM of Toner Cartridge (Y).

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (Y) and CRUM of Toner CRUM Connector Assembly (Y).

Cause/Action

•

The Toner Cartridge (Y) for improper installation

Remove and reinstall the Toner Cartridge (Y) and check for improper installation. If no problem is found, replace the following parts in sequence: Replace with genuine Toner Cartridge (Y) (PL 5.1) if there is no problem after checking.

•

Toner Cartridge (Y) (PL 5.1)

•

Toner CRUM Connector Assembly (Y) (Dispenser Drive (YM)) (PL 5.3)

•

DRIVE PWB (PL 18.2)

093-961 Toner M CRUM Data Mismatch BSD-ON:CH9.5

093-971 Toner M CRUM Not In Position

Detected invalid Authentication Area Data of CRUM of Toner Cartridge (M).

BSD-ON:CH9.5

Cause/Action

CRUM of Toner Cartridge (M) is not installed in the predetermined position (CRUM falling out).

Remove and reinstall the Toner Cartridge (M) and check for improper installation. Replace with genuine Toner Cartridge (M) (PL 5.1) if there is no problem after checking.

Cause/Action 1.Remove and reinstall the Toner Cartridge (M). 2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)

093-962 Toner C CRUM Data Mismatch

3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J405 and Toner CRUM Connector Assembly (M) J102.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (M) and CRUM of Toner CRUM Connector Assembly (M).

•

The Toner Cartridge (M) for improper installation

BSD-ON:CH9.6 Detected invalid Authentication Area Data of CRUM of Toner Cartridge (C).

Cause/Action Remove and reinstall the Toner Cartridge (C) and check for improper installation.

If no problem is found, replace the following parts in sequence:

Replace with genuine Toner Cartridge (C) (PL 5.1) if there is no problem after checking.

•

Toner Cartridge (M) (PL 5.1)

•

Toner CRUM Connector Assembly (M) (Dispenser Drive (YM)) (PL 5.3)

•

DRIVE PWB (PL 18.2)

093-970 Toner Y CRUM Not In Position BSD-ON:CH9.5

093-972 Toner C CRUM Not In Position BSD-ON:CH9.6

CRUM of Toner Cartridge (Y) is not installed in the predetermined position (CRUM falling out). CRUM of Toner Cartridge (C) is not installed in the predetermined position (CRUM falling out).

Cause/Action 1.Remove and reinstall the Toner Cartridge (Y).

Cause/Action 1.Remove and reinstall the Toner Cartridge (C).

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2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (C) and CRUM of Toner CRUM Connector Assembly (C) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)

Troubleshooting

Replace Toner Cartridge (Y) if there is no problem after checking. (PL 8.1)

3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner CRUM Connector Assembly (C) J103.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (C) and CRUM of Toner CRUM Connector Assembly (C).

BSD-ON:CH9.5

•

The Toner Cartridge (C) for improper installation

Detected inequality in write data and read data of CRUM of Toner Cartridge (M).

If no problem is found, replace the following parts in sequence: •

Toner Cartridge (C) (PL 5.1)

•

Toner CRUM Connector Assembly (C) (Dispenser Drive (CK)) (PL 5.3)

•

DRIVE PWB (PL 18.2)

093-981 Toner M CRUM Data Broken

Cause/Action Remove and reinstall the Toner Cartridge (M) and check for improper installation. Replace Toner Cartridge (M) if there is no problem after checking. (PL 8.1)

093-973 Toner K CRUM Not In Position

093-982 Toner C CRUM Data Broken

BSD-ON:CH9.6

BSD-ON:CH9.6

CRUM of Toner Cartridge (K) is not installed in the predetermined position (CRUM falling out).

Detected inequality in write data and read data of CRUM of Toner Cartridge (C).

Cause/Action

Cause/Action

1.Remove and reinstall the Toner Cartridge (K).

Remove and reinstall the Toner Cartridge (C) and check for improper installation.

2.Wipe the joining terminal between CRUM PWB of Toner Cartridge (K) and CRUM of Toner CRUM Connector Assembly (K) with a dry cloth. (When cleaning, do not use Drum cleaner, etc.)

Replace Toner Cartridge (C) if there is no problem after checking. (PL 8.1)

3.Check the following: •

Disconnection, shortage or contact failure of wire between DRIVE PWB J406 and Toner CRUM Connector Assembly (K) J104.

•

Damage, contamination by foreign substances of the joining terminal between CRUM PWB of Toner Cartridge (K) and CRUM of Toner CRUM Connector Assembly (K).

•

The Toner Cartridge (K) for improper installation

If no problem is found, replace the following parts in sequence: •

Toner Cartridge (K) (PL 5.1)

•

Toner CRUM Connector Assembly (K) (Dispenser Drive (CK)) (PL 5.3)

•

DRIVE PWB (PL 18.2)

093-980 Toner Y CRUM Data Broken BSD-ON:CH9.5 Detected inequality in write data and read data of CRUM of Toner Cartridge (Y).

Cause/Action Remove and reinstall the Toner Cartridge (Y) and check for improper installation.

CHAIN 93

After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > 2nd BTR Unit and initialize the Life Counter.

094-417 IBT Unit Near End Warning BSD-ON:Generate Fail if NVM(IBT Unit current counter) is greater than the value subtracted NVM(PV until IBT Unit replacement warning) from NVM(IBT Unit Life).

Cause/Action Prepare a new IBT Belt Unit as the replacement time of the IBT Belt Unit is approaching. In addition, replace the IBT Belt Unit as necessary. (PL 6.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > IBT Unit and initialize the Life Counter.

094-911 IBT Unit Life End BSD-ON:Generate Fail when NVM (IBT Unit current counter) becomes greater then NVM (IBT Unit Dead End generated PV).

Cause/Action Replace the IBT Belt Unit (PL 6.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > IBT Unit and initialize the Life Counter.

094-419 2nd BTR Unit Near End Warning BSD-ON:Generate Fail if NVM(2nd BTR Unit current counter) is greater than the value subtracted NVM(PV until 2nd BTR Unit replacement warning) from NVM(2nd BTR Unit Life).

Cause/Action Prepare a new 2nd BTR Roll as the replacement time of the 2nd BTR Roll is approaching. In addition, replace the 2nd BTR Roll as necessary. (PL 6.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > 2nd BTR Unit and initialize the Life Counter.

094-420 IBT Unit End Warning BSD-ON:Generate Fail when NVM (IBT Unit current counter) becomes greater then NVM (IBT Unit Life).

Cause/Action Replace the IBT Belt Unit if necessary since it has reached the time to replace the IBT Belt Unit. (PL 6.1) After replacing, enter CE Mode, go to Printer Diag > Parameter > Life > IBT Unit and initialize the Life Counter.

094-422 2nd BTR Unit End Warning BSD-ON:Generate Fail when NVM (2nd BTR Unit current counter) becomes greater then NVM (2nd BTR Unit Life).

Cause/Action Replace the 2nd BTR Roll if necessary since it has reached the time to replace the 2nd BTR Roll. (PL 6.1) Version 1.1

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116-314 MAC Address Error

CPU illegal exception.

BSD-ON:-

Cause/Action

Main Program ROM checksum error.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the problem cannot be solved, replace the printer.

116-327 ESS Instruction Cache Error BSD-ON:-

116-315 ESS On Board RAM W/R Check Fail

CPU instruction cache error.

BSD-ON:-

Cause/Action

Detected by On Board RAM W/R Check at the time of initialization.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

116-328 ESS Data Cache Error BSD-ON:-

116-317 ESS ROM Check (Main) Fail

CPU data cache error.

BSD-ON:-

Cause/Action

Main Program ROM checksum error.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

116-343 ASIC Fail BSD-ON:-

116-323 ESS NVRAM1 W/R Check Fail

ASIC-related Fatal Error.

BSD-ON:-

Cause/Action

Detected by master NVRAM W/R check.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the problem cannot be solved, replace the printer.

116-350 On Board Network Communication Fail BSD-ON:-

116-324 ESS Illegal Exception

Communication fail between 1 CPU network and ESS F/W.

BSD-ON:Version 1.1

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Cause/Action Turn the power off and on to check that the error recurs. -Perform the following in sequence.

Troubleshooting CHAIN 116

On Board Network Fatal Error.

Cause/Action

2.3 NET System Fault Check

Turn the power off and on to check that the error recurs. -Perform the following in sequence.

2.3.5 Network-Related Details Check Flow

2.3 NET System Fault Check

-Update to the latest F/W.

2.3.5 Network-Related Details Check Flow

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

-Update to the latest F/W.

116-351 Network Error

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

BSD-ON:-

116-361 PCI Bus #0 Error Detected

On Board Network Ethernet BIST parity/RAM R/W Error.

BSD-ON:-

Cause/Action

PCI Bus #0 Uncorrectable Error Detected. (Connected with Remora EX(x4 port))

Turn the power off and on to check that the error recurs. -Perform the following in sequence. 2.3 NET System Fault Check

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

2.3.5 Network-Related Details Check Flow -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

116-352 Network Error

116-362 PCI Bus #0 Host Bridge Controller Error BSD-ON:PCI Bus #0 Host Bridge Controller Error. (Connected with Remora EX port)

BSD-ON:-

Cause/Action

On Board Network Internal Loop back Error.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

116-355 Network Error BSD-ON:-

116-363 PCI Bus #1 Host Bridge Controller Error BSD-ON:PCI Bus #1 Host Bridge Controller Error. (Connected with Remora EX port.)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Detected by consistency check between NVRAM size requested by the system and actual size and consistency check of ID recorded at the first power-on.

116-364 Timer Fail BSD-ON:-

Cause/Action

Timer error is detected.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the printer.

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, set the RTC correctly. (Refer to 6.4.13 RTC set.)

116-396 Fatal Error Related to Maillib BSD-ON:-

116-366 PCI Bus #1 Error Detected

S/W bug.

BSD-ON:-

Cause/Action

PCI Bus #1 Uncorrectable Error Detected. (Connected with RemoraEX(x1 port))

Turn the power off and on to check that the error recurs. -Perform the following in sequence.

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow -Update to the latest F/W.

116-368 PCI Error Messages received from Bus #0 - Device #1 BSD-ON:-

If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

Remora EX PCI x1 port Error. (Device ID 0x65 (x1))

116-721 Collate Full BSD-ON:-

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Unable to collate due to insufficient memory.

Cause/Action Recover after the [OK] or [Close] button is pressed or message is displayed for specified time.-Split the document into blocks to decrease the number of pages to be collated.-Upgrade SD CARD as required.Take corrective actions at the host side.

116-369 PCI Error Messages received from Bus #0 - Device #0 BSD-ON:-

116-722 WSD (Web Services on Device) Scan destination error Remora EX PCI x4 port Error. (Device ID 0x64 (x4))

BSD-ON:-

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

The scan job cannot be executed on the device-driven Web Services on Device Scan, because the destination PC has been stopped.

Cause/Action

116-390 ESS NVRAM1 SIZE And ID Check Fail BSD-ON:Version 1.1

DC SC2020

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2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

116-987 Fatal Error Related to Format Library BSD-ON:S/W bug.

Cause/Action Turn the power off and on to check that the error recurs. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow -Update to the latest F/W.If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

Troubleshooting CHAIN 116

117-315 EEPROM Driver Error 117-347 Billing Life Error

BSD-ON:-

BSD-ON:CH3.4 EEPROM Driver program error. Billing Counter Life Over.

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the printer.

117-331 IPS Error 117-350 Controller Error

BSD-ON:-

BSD-ON:In relation to IPS, the following internal error has occurred.-OS function return value error-DSP program load fail

Task initialization (start) error.

Cause/Action

Cause/Action

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

117-340 Controller Error

117-361 IIT Parameter Verify NG

BSD-ON:-

BSD-ON:-

HOOK task error.

IIT registration adjustment value verification NG. (Checked only at production process)

Cause/Action

Cause/Action

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the problem cannot be solved, replace the printer.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

117-362 EEPROM Sum Check Error 117-344 Fax Error

BSD-ON:-

BSD-ON:-

EEPROM sum check value error.

FLASHFILE task error.

Cause/Action

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the problem cannot be solved, replace the printer.

117-363 NVM Sum Check Error 05/2014 2-109

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BSD-ON:NVM sum check value error.

Cause/Action Turn the power off and on to check that the error recurs. Then, replace the ESS PWB. (PL 18.2)If the problem cannot be solved, replace the printer.

117-365 Low Voltage BSD-ON:RTC detected Low Voltage. RTC clock setting and content of SRAM are invalid. Initialize them.

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W.If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

117-367 FXIF error BSD-ON:An error occurred on FXIF (such as the Video Underrun error).

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

ESS PWB (PL 18.2)

•

IIT (PL 1.1)

Troubleshooting CHAIN 117

123-314 Control Panel Error BSD-ON:CH2.1 Control Panel error.

Cause/Action 1.

Turn the power OFF and ON.

2.

Turn the Power OFF and check for disconnection, shortage or contact failure of wire between Control Panel J840 and ESS PWB J436.

3.

If no problem is found, replace the following parts in sequence: •

Control Panel (PL 1.1)

•

ESS PWB (PL 18.2)

123-333 Panel FW transmission error BSD-ON:An error which occurred when the Panel MainFW transmission was performed from ESS

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

If the problem persists, replace the following parts in sequence: •

Control Panel (PL 1.1)

•

ESS PWB (PL 18.2)

123-399 Panel Device Reboot Error BSD-ON:An error which was caused by an unexpected reboot, such as reboot due to static electricity.

Cause/Action 1.

Turn the power OFF and ON.

2.

Install the latest F/W.

3.

Replace the Control Panel if it is not restored. (PL 1.1)

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124-325 Billing Error

BSD-ON:CH3.4

BSD-ON:CH3.4

The Billing Meter Type information does not match in Master/Backup (Both format is correct).

Unable to auto restore the Billing Counter.

Cause/Action 1.

Turn the power OFF and ON.

2.

If the problem persists, replace the ESS PWB. (PL 18.2)

Cause/Action 1.

Turn the power OFF and ON.

2.

If the problem persists, replace the ESS PWB. (PL 18.2)

124-379 Billing meter type error (Wrong format) 124-375 Product information error (Master)

BSD-ON:CH3.4

BSD-ON:CH3.4

The Billing Meter Type information does not match in Master/Backup (Both format is abnormal).

3-point check error of product unique information (Only Master is different).

Cause/Action 1.

Turn the power OFF and ON.

2.

6.4.10.2 Perform Copy Counter M to B/Copy Counter B to M.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

Cause/Action 1.

Turn the power OFF and ON.

2.

If the problem persists, replace the ESS PWB. (PL 18.2)

124-376 Product information error (Backup/IOT) BSD-ON:CH3.4 3-point check error of product unique information (Either the Backup or IOT is different).

Cause/Action 1.

Turn the power OFF and ON.

2.

6.4.10.2 Perform Copy Counter M to B/Copy Counter B to M.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

124-377 Product information error (All) BSD-ON:CH3.4 3-point check error of product unique information (All Master/Backup/IOT information is different).

Cause/Action 1.

Turn the power OFF and ON.

2.

6.4.10.2 Perform Copy Counter M to B/Copy Counter B to M.

3.

If the problem persists, replace the ESS PWB. (PL 18.2)

124-378 Billing meter type error (Different value) Version 1.1

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Troubleshooting

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Troubleshooting CHAIN 124

131-397 File2Net Fatal Error BSD-ON:File2Net fatal error. S/W bug.

Cause/Action Turn the power off and on to check that the error recurs. -Perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow -Update to the latest F/W.If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the ESS PWB. (PL 18.2)

131-398 SMB client Fatal Error BSD-ON:SMB Client fatal error.

Cause/Action Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring. If the problem still persists, perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

131-399 FTP client Fatal Error BSD-ON:FTP Client fatal error.

Cause/Action Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring. If the problem still persists, perform the following in sequence. 2.3 NET System Fault Check 2.3.5 Network-Related Details Check Flow Take corrective actions at the host side.

Version 1.1

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CHAIN 131

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-116

Troubleshooting CHAIN 131

133-231 T_FAXCOM Data Receive I/F Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

T_FAXCOM<->Data processing I/F error.

133-237 MHR Input Buffer Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Data error of MHR input buffer.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-234 JBIG Parameter Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

JBIG parameter error.

133-238 MHR Output Buffer Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Data error of MHR output buffer.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-235 MHR Parameter Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

MHR parameter error.

133-239 FAX ECM Buffer Address Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

At FAX send/receive, address to get from and write in ECM buffer is wrong.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-236 MHR Encode Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

MHR encode error.

133-240 Resolution Change Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Resolution error in FAX send resolution conversion.

Version 1.1

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05/2014 2-117

CHAIN 133

Troubleshooting

DC SC2020 Version 1.1

Troubleshooting

05/2014 2-118

CHAIN 133

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Message receive error. (OS error)

•

FAX PWB (PL 18.5)

Cause/Action

•

ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-241 Memory Pool Get Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

Memory pool get error. (OS error)

133-246 Memory Pool Get Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Memory pool get error. (OS error)

•

FAX PWB (PL 18.5)

Cause/Action

•

ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-242 Memory Pool Release Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

Memory pool release error. (OS error)

133-247 Message Send Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Message send error. (OS error)

•

FAX PWB (PL 18.5)

Cause/Action

•

ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-243 Message Send Error

•

FAX PWB (PL 18.5)

BSD-ON:-

•

ESS PWB (PL 18.2)

Message send error. (OS error)

133-248 Memory Pool Release Error

Cause/Action

BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Memory pool release error. (OS error)

•

FAX PWB (PL 18.5)

Cause/Action

•

ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-244 Message Receive Error

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-249 Message Receive Error BSD-ON:Message receive error. (OS error)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action

133-254 Memory Full

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

BSD-ON:Cannot secure memory necessary to print.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

133-251 File Open Error BSD-ON:File open error.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action

133-259 OS Call Error

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

BSD-ON:OS Call error.

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

133-252 File Close Error BSD-ON:-

133-260 File Open Error

File close error.

BSD-ON:-

Cause/Action

File open error.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

Cause/Action

•

FAX PWB (PL 18.5)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

•

ESS PWB (PL 18.2)

133-261 File Close Error 133-253 File Erase Error

BSD-ON:-

BSD-ON:-

File close error.

File erase error.

Cause/Action Turn the power off and on to check that the error recurs. If the problem cannot be solved, replace the following parts in sequence.

Version 1.1

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CHAIN 133

Troubleshooting

DC SC2020 Version 1.1 •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Troubleshooting

05/2014 2-120

CHAIN 133

Message receive error. (OS error)

Cause/Action

133-269 File Close Error

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

BSD-ON:File close error.

133-275 OS Call Error BSD-ON:-

Cause/Action Turn the power off and on to check that the error recurs. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

133-271 Memory Pool Get Error

OS Call error.

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the FAX PWB (PL 18.5)

133-276 File Open Error BSD-ON:-

BSD-ON:File open error. Memory pool get error. (OS error)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

133-272 Message Send Error

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

133-277 File Close Error BSD-ON:-

BSD-ON:File close error. Message send error. (OS error)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

133-273 Memory Pool Release Error

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

133-278 File Erase Error BSD-ON:-

BSD-ON:File erase error. Memory pool release error. (OS error)

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB. (PL 18.2)

133-274 Message Receive Error BSD-ON:-

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

133-279 FAX CODEC I/F Error

133-283 Message Send Error

BSD-ON:-

BSD-ON:-

FAX CODEC I/F error.

Message send error. (OS error)

Cause/Action

Cause/Action

Turn the power off and on to check that the error recurs. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence.

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

•

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

133-286 OS Call Error BSD-ON:OS Call error.

Cause/Action

133-280 ERR_FAX_TIME BSD-ON:-

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

FAX timer error.

133-287 File Open Error BSD-ON:-

Cause/Action Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the following parts in sequence.

File open error.

Cause/Action •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

133-281 Power Off Report Create Fail

133-288 File Close Error

BSD-ON:-

BSD-ON:-

Failed in creating power-off report.

File close error.

Cause/Action

Cause/Action

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

133-282 Memory Pool Get Error

133-289 File Erase Error

BSD-ON:-

BSD-ON:-

Memory pool get error. (OS error)

File erase error.

Cause/Action

Cause/Action

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

Turn the power off and on to check that the error recurs. Then,update to the latest F/W. If the problem cannot be solved, replace the ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-121

CHAIN 133

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-122

133-290 Print Decode Error BSD-ON:At JBIG data print decode, decode error occurred three successive times.

Cause/Action Turn the power off and on to check that the error recurs. -Checking the telephone line connection. Reconnect the telephone line connector. -Checking the sending side fax. Receive the fax data from known good fax machine. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Troubleshooting CHAIN 133

134-211 Fax Card Modem Error BSD-ON:Fax Card parts error. (MODEM error)

Cause/Action Turn the power off and on to check that the error recurs. -Checking the PWBA FAX for installing. -Update to the latest F/W. If the error persists after the action above is taken, ensure that the error replicates after the printer is powered off and then on, and then replace the following parts in sequence. •

FAX PWB (PL 18.5)

•

ESS PWB (PL 18.2)

Version 1.1

DC SC2020

05/2014 2-123

CHAIN 134

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-124

Troubleshooting CHAIN 134

193-700 Custom Toner Mode BSD-ON:The printer is in custom toner mode.

Cause/Action No action is required.

Version 1.1

DC SC2020

05/2014 2-125

CHAIN 193

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-126

Troubleshooting CHAIN 193

2.2.3.1 AC Power FIP

2.2.3.2 +5VDC Power FIP

BSD-ON:CH1.1

BSD-ON:CH1.2,CH1.1

Procedure

Procedure

Turn OFF the Main Power Switch. Is the voltage between the Main Power Switch J3 and J4, 220240VA? Y N Is the voltage between AC Inlet J1 and J2, 220-240VAC? Y N Unplug the Power Cord from the outlet. Is 220-240VAC measured at the outlet? Y N Check the customer’s Breaker, etc.

Turn ON the power. Is the voltage between LVPS J501-4(+) and GND(-), +5VDC? Y N Is the voltage between LVPS J510-1 and J510-3, 220-240VAC? Y N Proceed to 2.2.3.1 AC Power FIP. Turn the Power OFF and remove LVPS J501. After 15 s or longer has passed, turn ON the machine. Is the voltage between LVPS J501-1(+) and GND(-), +5VDC? Y N Replace the LVPS. (PL 18.3)

Check the Power Cord for open circuit and poor contact. If no problems are found, replace the AC Inlet. (PL 18.3)

Check the +5VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data. Check for disconnection or contact failure of the wire between AC Inlet J1, J2 and Main Power Switch J3, J4.

Check the circuit to the applicable component for an open circuit or poor contact by referring to Chapter 7 Wiring Data.

Turn ON the Main Power Switch. Is the voltage between LVPS J510-1 and J510-3, 220-240VAC? Y N Turn OFF the power and unplug the Power Cord from the outlet. Check for disconnection or contact failure of the wire between Main Power Switch J5, J6 and LVPS J510-1, 3. If no problems are found, replace the Main Power Switch. (PL 18.3) Check the AC circuit to each component by referring to Chapter 7 Wiring Data.

Version 1.1

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2.2.3 Other Failure FIP

Troubleshooting

DC SC2020 Version 1.1

05/2014 2-128

2.2.3.3 +24VDC Power FIP BSD-ON:CH1.2,CH1.1

Procedure Turn ON the power. Is the voltage between LVPS J501-5(+) and GND(-), +24VDC? Y N Is the voltage between LVPS J510-1 and J510-3, 220-240VAC? Y N Proceed to 2.2.3.1 AC Power FIP. Turn the Power OFF and remove LVPS J501. After 15 s or longer has passed, turn ON the machine. Is the voltage between LVPS J501-5(+) and GND(-), +24VDC? Y N Replace the LVPS. (PL 18.3) Check the +24VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data. Check the circuit to the applicable component for an open circuit or poor contact by referring to Chapter 7 Wiring Data.

Troubleshooting 2.2.3 Other Failure FIP

CF-001 ADC Sensor Fail BSD-ON:CH9.8 ADC Sensor malfunction, abnormality in electrical system, or abnormality in Transfer Belt reflection output has occurred. •

092-651: ADC Sensor System Fail (Shutdown Fail)

•

092-652: ADC Sensor Fail

Tools>Admin Setting>Maintenance>Auto Registration Tools>Admin Setting>Maintenance>Quick Density Adjust (Twice) Didn't Fail occur? Y N Check to see if the following NVM value is within the range regarding NVM Read/Write in CE Mode. • NVM[755-126] (ADC_Vdark) (Range:0-100) •

NVM[755-127] (ADC_Vcln_All Mean Value) (Range:50-1000)

Are both value within the range? Y N Check the following connections for open circuits, short circuits, and poor contacts. • Between MOB ADC Sensor (R-RAD) J112 and DRIVE PWB J414

Influence When 092-652Fail occurs, image density control that uses ADC Sensor will not be updated which may create issues concerning the image density being too dark or too light.092-651Fail discharges images under the process of image formation and force stop the machine operation when 092-652Fail continuously occurs.Couple copies of print may be printout after releasing Fail by Powering OFF/ON but if the number of 092-651Fail reaches the prescribed number of time, it will not be able to release by powering OFF/ON.The following NVM value need to be cleared [0] in order to release. However, if it does not recover to normal state, the Fail will generate again during usage.

•

Between MOB ADC Sensor (R-RAD LOW) J113 and DRIVE PWB J414

Is the conduction normal? Y N Reconnect the connector. If it does not recover, there is a possibility of abnormality in electrical system. Replace DRIVE PWB. (PL 18.2) Possibility of ADC Sensor malfunction. Replace MOB ADC Assembly. (PL 6.1)

Table 1 Table 1 ADC Sensor System Fail

Number of continuous ADC Sensor System Fail

NVM:755-001

NVM:752-431

NOTE: Perform Auto Registration from UI-Diag if MOB ADC Sensor Assembly is replaced. Pull out the IBT Unit and check the IBT Belt status. Is there any uncleanness or scratch? Y N Possibility of cause may be contamination or scratch of IBT Belt. Replace the IBT Belt. (PL 6.3)

Replacement parts list

NOTE: Perform Auto Registration from UI-Diag if IBT Belt is replaced. Table 2 Table 1 Possibilit y Reason

Remove the MOB ADC Assembly, check the status of ADC Sensor Detection surface and clean if it is dirty. If it is not dirty or does not restore after cleaning, replace the MOB ADC Assembly. (PL 6.1) NOTE: Perform Auto Registration from UI-Diag if MOB ADC Sensor Assembly is replaced.

No.

Component

1

MOB ADC Sensor Assembly

H

ADC Sensor malfunction

2

Deve Housing Assenbly

M

When the exchange display comes out in UI, exchange.

3

Drum

M

When the exchange display comes out in UI, exchange.

4

DRIVE PWB

L

Abnormality in ADC Sensor electrical system.

5

IBT Belt

L

Abnormality in reflection output due to uncleanness, scratch of IBT Belt.

6

ESS PWB

L

Abnormality in electrical system.

The ending NOTE: Perform Auto Registration from UI-Diag if MOB ADC Sensor Assembly or IBT Belt is replaced.

Procedure NOTE: To prevent light-induced fatigue, cover the Drum with a black sheet when removing the Drum. In addition, do not touch the Drum surface. When the exchange display of Drum or Deve Housing Assembly comes out in UI, when the exchange display doesn’t come out after exchanging, it is just as it is. It executes the following operation in turn. Version 1.1

DC SC2020

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2.2.4 Common FIP

Troubleshooting

DC SC2020

Troubleshooting

05/2014 2-130

Version 1.1

2.2.4 Common FIP

CF-002 Temperature / Humidity Sensor Fail

CF-003 ADC Patch Fail

BSD-ON:CH9.8

BSD-ON:CH9.8

The temperature/humidity measurement value of Environment Sensor is out of stipulation range.

ADC (Auto density Control) Patch of the corresponding color is abnormally light, or there is an abnormality in ADC Sensor. ADC Patch will be formed near the Front of FS direction of IBT Belt when setting up density adjustment.

•

092-661: Temperature Sensor Fail

•

092-662: Humidity Sensor Fail

Influence When this Fail occurs, the control cannot be made according to temperature/humidity which creates an issue of image density becoming too dark or too light due to temperature/humidity change.

Replacement parts list

•

092-670: ADC Elec Patch Fail Y

•

092-671: ADC Elec Patch Fail M

•

092-672: ADC Elec Patch Fail C

•

092-673: ADC Elec Patch Fail K

Influence Table 1 Table 1

No.

Component

Possibilit y Reason

1

DRIVE PWB

L

Abnormality in electrical system of the Environment Sensor.

Procedure

When this Fail occurs, image density control that uses ADC Sensor will not be updated which may create issues concerning the image density being too dark or too light.

Fail that should be handled first Enter Shutdown/History of CE Mode and check the Fail that occurred recently. If the following Fail is occurring, there is a high possibility that the problem is caused on your side. Please refer to the corresponding FIP and restore it first. •

042-325: Main Motor Fail

•

042-326: Sub Motor Fail

•

099-xxx: LPH System Fail

NOTE: Humidity Sensor Fail may occur if condensation occurs.

•

089-xxx: RegiCon System Fail

Check 767-064, 767-065 by performing Procon Print in CE Mode. Are the results all 0? Y N Abnormality of Environment Sensor. Replace DRIVE PWB. (PL 18.2)

•

091-480/481/482/402: Drum Cartridge Y/M/C/K Life Over

•

093-314/315/316/317: Dispense Motor Y/M/C/K Fail

•

093-400/423/424/425: Toner Cartridge Y/M/C/K Near Empty

•

093-434:Drum/Toner Cartridge K Near Empty

•

093-435:Drum/Toner Cartridge Quality Empty

•

094-911:IBT Unit End Warning

NOTE: Perform Auto Registration from UI-Diag. Run Procon ON Print continuously for several number of times. There is no need to process if no Fail generates. Replace the parts of "Replacement Parts List" if the cause cannot be specified and restoration process cannot be completed.

Image quality trouble that should be handled first. Check the corresponding color image in Print Mode. If the following image quality trouble is occurring, there is a high possibility that the problem is caused on your side. Please refer to the corresponding image quality troubleshooting and restore it first. •

White paper print or low density, specific color close to white paper is light -> Patch is light.

•

Vertical white/Color fading/line in vertical direction of FS (vertical) direction close to the Front -> Patch position image is light and the Patch is light as well.

•

White/Color fading/Line/Parts fading in SS (horizontal) direction -> The Patch on the position where the image is light is light as well.

•

Carry over (rough print)/Toner fogging -> Falsely detected that the Patch is light because the IBT ground color is detected dark.

A

Replacement parts list

Y Table 1 Table 1

No.

Component

Possibilit y Reason

1

MOB ADC Sensor Assembly

H

Unable to detect Patch due to abnormality in ADC Sensor.

2

IBT Belt

L

Patch is light due to deterioration and contamination of the IBT Belt.

•

3

IBT Cleaner

L

Patch is light due to contamination of the IBT Belt.

4

Toner Cartridge

L

Patch is light due to shortage in the Toner.

5

Drum Cartridge

L

Patch is light due to contamination of BCR and deterioration of the Drum.(When the exchange display comes out in UI, exchange.)

6

LPH Unit

L

Patch is light due to contamination of LPH and poor light intensity.

7

1st BTR Unit

L

The image is light due to 1st BTR Retract malfunction or the Patch is light due to contamination of 1st BTR Roll.

8

Deve Housing Assembly

L

Patch is light due to eccentric rotation and MOS malfunction.(When the exchange display comes out in UI, exchange.)

9

HVPS (BCR)

L

10

HVPS (Deve)

L

Patch is light due to application malfunction.

11

HVPS (1st/2nd BTR)

L

Patch is light due to application malfunction.

12

IBT Cleaner Unit

L

Patch is light due to tearing of the blade.

13

Dispense Unit

L

14

LPH FFC

L

15

DRIVE PWB

L

Patch is light due to MCU abnormality.

•

Connect the connector.

•

Replace broken wire, parts that went short (such as PWB).

Replace the following parts. • Replace the IBT Belt. (PL 6.3) NOTE: Perform Auto Registration from UI-Diag if IBT Belt is replaced.

Patch is light due to application malfunction.

•

IBT Belt Cleaner (PL 6.2)

•

1st BTR Roll (PL 6.3)

•

Perform processing of troubleshooting that corresponds to the image quality trouble that should be handled first.

Patch is light due to Toner supply malfunction.

•

Replace if there is no Toner in the Toner Cartridge of the corresponding color. (PL 5.1)

Patch is light due to LPH signal malfunction.

•

Replace if there is any uncleanness, adhering substance, scratch on the Front side of Drum FS direction of Drum Cartridge of the corresponding color. (PL 8.1)

•

Replace if there is any uncleanness, adhering substance, scratch on the Front side of Drum FS direction of BCR of the corresponding color. (PL 8.3)

•

Replace if the Toner close to the Front of SF direction on Deve Roll of the corresponding color, or if the Toner seems low after turning the Gear clockwise. (PL 5.1)

•

If the Dispense is not driven after running Digital Output [093-001] (Toner Dispense Motor Y)/ [093-002] (Toner Dispense Motor M) / [093-003] (Toner Dispense Motor C) / [093-004] (Toner Dispense Motor K), replace the Toner Dispense Motor. (PL 5.3)

•

Turn the Power OFF, check the corresponding color LPH, and clean or replace the LPS if it is dirty. (PL 2.1)

•

Turn the Power OFF, check for break of wire, short, half-connection between each HVPS and each parts. If there is any conduction failure, replace the connector connection, parts that was broken or short.

NOTE: To prevent light-induced fatigue, cover the Drum with a black sheet when removing the Drum. In addition, do not touch the Drum surface. Perform Procon Print of CE Mode and check from 755-003 to 755-006, 752-078 to 752-081, 755-023 to 755-026. Are the results all 0? Y N Perform Procon Print of CE Mode and check from 755-003 to 755-006, 752-078 to 752-081, 755023 to 755-026. Run Test Pattern>Prccon ON Print. Check the number of Fail occurrences by using NVM Read/Write again. Did the number of Fail occurrences increase for either color? Y N No need to take measures if Fail does not occur after running Procon ON Print a few times. Check to see if the density of the whole image that was printout from ProCon ON Print is light or the Front side of FS direction (ADC Patch position) of full surface half-tone of the corresponding color of Service Mode Test Pattern Print. Is White extremely light?

DC SC2020

Between MOB ADC Sensor (R-RAD LOW) J113 and DRIVE PWB J414

Is the conduction normal? Y N Check MOB ADC Sensor Assembly installation and if there is no uncleanness and no foreign substance contamination to the detecting element, replace the MOB ADC Sensor Assembly. (PL 6.1)

Procedure

A Version 1.1

N There is a possibility that only ADC Patch is light. Check to see if there is no uncleanness, adhering substance, scratch on the Front side (ADC Parch position) of IBT Belt and 1st BTR. Is IBT Belt, 1st BTR normal? Y N There is a possibility of ADC Sensor abnormality. Turn OFF the power and check the following connections for open circuits, short circuits, and poor contacts. • Between MOB ADC Sensor (R-RAD) J112 and DRIVE PWB J414

View the corresponding FIP and repair. Replace the parts of "Replacement Parts List" if the cause cannot be specified and restoration process cannot be completed.

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NOTE: Rewrite NVM[760-240] (TMA Gain Flag) value to [1] after replacing MOB ADC Sensor Assembly or IBT Belt.

Troubleshooting 2.2.4 Common FIP

2.3.1 Interface (Physical/Logical) 1.

2.3.2 ’Cannot connect to the network’ or ’Print is not found from the PC’

Physical Interface Description The following physical interfaces are supported. (1)

USB 2.0

(2)

Ethernet (10BaseT, 100BaseTX) *1

Get ’NET Connection Diagram’ and take actions by following the instructions in ’2.3.5 Network-Related Details Check Flow’ in this document, and then collect the following information:

*1: Has the features to automatically detect and switch the transmission speed (10Mbps, 100Mbps). Also, the transmission speed can be fixed by settings. 2.

•

System Settings List

•

Check the client settings (Output Port)

•

Physical interface check

Logical Interface Description

•

Logical interface check

It is possible to set whether to activate the system for each of the following logical interfaces.

•

Other connection environment check

Supported for receiving print jobs

Printer switching machine

(1)

USB

Availability of printer buffer, etc.

(2)

LPD

(3)

Port9100

HUB (Switch, Hub) used, etc. •

Network Capture Log

Supported for management interface (1)

SNMP

(2)

CWIS

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2.3.3 No output is available, no data is printed Check whether or not the Controller Firmware and Printer Driver are the latest version. If it is not the latest, always upgrade the software. (See 2.4.1 Software Download.) After checking the above items, check whether the Indicator is blinking and take the corrective actions accordingly. 1.

When the Indicator (Panel Send/Receive Lamp) is blinking It is highly possible that print data cannot be decomposed in the Printer main processor. Perform the corrective actions according to ’2.3.5 Network-Related Details Check Flow’ in this document, and then collect the following information: •

System Settings Report

•

Check the panel message (error message, etc).

•

Error History Report

•

Service Settings Report

•

Job History Report

•

Maintenance Report (CE)

•

Check the Printer Driver name and version.

•

Check the Printer Driver settings in details.

•

Network Capture Log

•

Create Print files on the PC and collect them on CD-R.

[How to Create Print file] Method 1) (1)

Select [Print] from File menu in the target document.

(2)

In [Print] screen, select the [Output to File] check box and click [OK]. If there is no [Output to File] check box displayed in the [Print] screen, create the file in Method 2.

(3)

Enter a descriptive file name in ’File Name’ using a customer name and date, and click [OK] to create a Print file in the specified destination.

Method 2) (1)

Open the Printer Driver Properties and select the [Ports] tab.

(2)

In [Ports], select [FILE:] in the list and click [OK] to close the Properties screen. Take note of the port setting before it was changed in [FILE:] in order to restore the port to original setting after creating a Print file.

2.

(3)

Select [Print] from File menu in the target document.

(4)

The [Output to File] screen appears. Specify a storage destination and file name, and click [OK] to create a Print file in the specified destination.

(5)

Restore the port to the original setting in the procedures a and b shown above.

When the Indicator (Panel Send/Receive Lamp) is not blinking It is highly possible that connection is not established and hence print data has not reached the Printer main processor.

Troubleshooting 2.3 NET System Fault Check Obtain the information relevant to the items described in ’2.3.2 Cannot connect to the network’.

2.3.4 Printing can be performed but abnormally

2.3.5 Network-Related Details Check Flow

1.

Check whether the Controller Firmware and Printer Driver are the latest version.

2.3.5.1 Check Flow at TCP/IP (LPD) Failure

If it is not the latest, always upgrade the software. (See 2.4.1 Software Download.)

The following describes the possible causes and actions to take when a failure, such as being unable to obtain the desired printout or not being able to print at all, occurs when using TCP/IP (LPD).

2.

Ask a customer about the status of unavailable printing and collect information based on it. •

System Settings List

•

Service Settings Report

•

Job History Report

•

Maintenance Report (CE)

•

Check the Printer Driver name and version.

•

Check the Printer Driver settings in details.

•

Print sample that has been printed improperly.

•

Print sample that has been printed properly (including the samples from other machines).

•

Create Print files on the PC and collect them on CD-R.

For WindowsXP, Windows Server 2003, WindowsVista, Windows Server 2008, Windows7, and Windows Server 2008R2 Table 1 Cause

Check Method

Corrective Action

Incorrect IP address is set.

Ask the Network Administrator to check if the IP address set in this machine is correct.

Set a correct IP address in the machine.

A failure that cannot be Check if an error is displayed on the Turn the power OFF then ON. Operation Panel display. Wait for the display to light off and turn repaired has occurred ON the power again. during printing. Check if the printer driver that was The printer driver attached to the machine provided with this machine has been selected. is not used (a printer driver from other manufacturers is used).

Select the printer driver that was provided with this machine. If it is not found in the selection items, install and select the printer driver that was provided with this machine.

Precautions and Limitations The following describes the precautions and limitations for TCP/IP (LPD). 1.

2.

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Machine Settings •

IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly before perform setting.

•

Depending on the network environment, perform the subnet mask and gateway settings if necessary. Consult with the Network Administrator to set necessary settings.

Computer Settings •

IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly before perform setting.

•

To perform network settings (such as IP address), etc. on the host used under NIS (Network Information Service) management, consult with the NIS Administrator.

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2.4.1 Software Download Follow 'ADJ 18.2.2 Firmware Version Upgrade' in Service Manual to upgrade the Controller software to the latest version.

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Troubleshooting 2.4 Software Download

Chapter 3 Image Quality Troubleshooting

3 Image Quality Troubleshooting 3.1 Introduction 3.1.1 3.1.2 3.1.3 3.1.4

Contents of Chapter 3 ........................................................................................... Test Pattern........................................................................................................... Image Quality Specification................................................................................... Image Quality Troubleshooting .............................................................................

3 3 4 4

3.2 Image Quality Troubleshooting 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF) How to use the image quality troubleshooting (IOT/IIT/DADF) ....................................... IQ-1 LPH Cycle Line....................................................................................................... IQ-2 Reverse DarkLines................................................................................................. IQ-3 Caterpillar Mark (Transfer) ..................................................................................... IQ-4 Scalelike Defect (Transfer)..................................................................................... IQ-5 Heavyweight paper image bleeding ....................................................................... IQ-6 Color Line (Electrostatic Memory) of Photo Receptor Pitch (94mm)...................... IQ-7 BCR pitch (37mm) density unevenness ................................................................. IQ-8 DarkLines (Full speed/Half speed) ......................................................................... IQ-9 Toner color line....................................................................................................... IQ-10 Thin Line Interruption ........................................................................................... IQ-11 Moire .................................................................................................................... IQ-21 Diagonal Line Fluctuation..................................................................................... IQ-22 Fogging around high density patch part ............................................................... IQ-23 Vertical line due to lack of pixels between CIS chips ........................................... IQ-24 Image quality difference during PLT/DADF read.................................................. IQ-25 The output image gets blurred with Book document or three-dimensional object. IQ-26 Rear edge image blurring during DADF heavyweight paper delivery ..................

5 7 8 8 9 10 10 11 11 12 13 14 15 16 16 17 18 19

3.2.2 How to use the image quality troubleshooting (IPS) How to use the image quality troubleshooting (IPS) ....................................................... CQ-01 Ground color removal adjustment....................................................................... CQ-02 Density adjustment Darken the highlight ............................................................ CQ-03 Density adjustment Lighten ................................................................................ CQ-04 Tone jump of 100 line image document.............................................................. CQ-05 Scan letter corruption, mosquito noise surrounding the letter ............................ CQ-06 Duplex document off-set..................................................................................... CQ-07 Fogging platen back ........................................................................................... CQ-08 Color balance adjustment (Only K color for black&white IOT machine) ............. CQ-09 Thin line roughness ............................................................................................ 3.2.3 Fusing Unit Paper wrinkle Alignment adjustment.................................................. 3.2.4 Cycle Table ........................................................................................................... 3.2.5 Image Quality Limit Precaution .............................................................................

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3.1.1 Contents of Chapter 3

3.1.2 Test Pattern

1.

Chapter 3 Image Quality Troubleshooting is mainly composed of two sections: Test Pattern and Image Quality Troubleshooting.

The following are the test patterns that are used. 1.

The copy quality check mainly uses the Test Pattern (color A3) (499T 00276).

2.

The Test Pattern section contains built-in test patterns of test charts for checking the quality of copied images.

2.

For copy quality check, J paper (Plain) is used.

3.

The Image Quality Specification section contains "IOT/DC Alignment" and "Image Quality Specification".

3.

The image built-in SUB of the test pattern is found in the following: (1)

4.

The Image Quality Troubleshooting section describes the causes of image quality failures and the troubleshooting procedure for them.

4.

For the Test Patterns, refer to the following. •

5.

Controller (ESS PWB)

6.4.11.1 Printing function test operation procedure

It also describes the "Notes on Image Quality Restrictions".

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3.1.3 Image Quality Specification

3.1.4 Image Quality Troubleshooting

•

Check the Defect Sample that is obtained during visit or the one that is provided by the customer and proceed with the appropriate IQ-FIP.

The specification for the image quality is as follows. 1.

6.1.20 Image Loss

2.

6.1.21 Print Area

3.

6.1.22 Alignment Specification

How to use the image quality troubleshooting (IOT/IIT/DADF) Perform the following procedure to check the fault sample that is obtained during visit or the one that is provided by the customer and proceed with the appropriate FIP. 1.

If the defected sample is determined as the same problem with the one covered in this chapter ("Defect Image Sample") through visual observation, check the part which is causing the poor image quality.

2.

When the problem cannot be determined or there was no corresponding NG sample in 1 above, proceed to the corresponding FIP below to repair the problem. Table 1

Image Quality Problem

SUB

Symptoms

Reference RAP No.

LPH Periodical Line

LPH

A line appears periodically as a result of the decrease in light quantity of the light emitter (chip) or from unevenness continuously occurring in multiple chips.

IQ-1

Reverse DarkLines

Transfer

Phenomenon of part of the solid patch of K-color having patial darklines (multiple) at the FS direction. Transfer defect occurred due to lack of electric charge in the toner before the secondary transfer.

IQ-2

Caterpillar Mark

Transfer

IQ-3 Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary transfer part. If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and a round shaped pattern appears continuously in the vertical direction.

Scalelike defect

Transfer

IQ-4 Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary transfer part.If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and a semicircle shaped pattern appears.

Heavyweight paper image bleeding

Transfer

The rear edge of the paper gets flipped-up and moves closer to the center transfer belt after going though the Reg Shoot, and part IQ-5 of the axial direction (around 25mm from the rear edge of the heavyweight paper) may get blurred from the electrical discharge that occurs in the secondary transfer pre nip part.

Line color of photo receptor pitch (94mm)

XERO/CLN

Vibrations during the Drum CRU transportation may cause scrapes and friction in the BCR and the Photoreceptor, resulting in left- IQ-6 over electrostatic memory on the Photoreceptor, which generates thin white streaks in the FS direction on the highlight portion at the Photoreceptor Pitch.

BCR pitch (37mm) density unevenness

XERO

Charging failure occurs in weak contact parts which lowers the surface potential and the density of the half-tone image darkens with a BCR pitch (37.7mm).

DarkLines (Fill speed/Half speed)

XERO

A faulty stripe along the rotational axis caused by an erroneous electrical discharge between the bias charge roller (BCR) and pho- IQ-8 toconductor drum.

Toner color line

DEVE

It’s a vertical long thin line and the length may differ from couple mm to 10cm or longer. This occurs in solid or HT and does not generally occur in the background part.

IQ-9

Thin line interruption

Process Control

Depending on the structure of the line, the interruption may stand out by the position of the screen.

IQ-10

Moire

Screen

Depending on the document drawing pattern structure, Moire may stand out by interfering with the screen

IQ-11

Diagonal line fluctuation

IIT

"Diagonal line fluctuation" occurs due to speed change of the read unit.

IQ-21

Fogging around high density patch part IIT

"Fogging around high density patch part" occurs due to the cavity performance of the CIS device.

IQ-22

Vertical line due to lack of pixels between CIS chips

IIT

The "vertical line" may appear approximately every 18.3mm.

IQ-23

Image quality difference during PLT/ DADF read

IIT/DADF

DADF job tends to be out of focus than during platen job.

IQ-24

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Table 1 Image Quality Problem

SUB

Symptoms

Reference RAP No.

The output image gets blurred with Book document or three-dimensional object.

IIT

the focus goes out for the seam of Book document or three-dimensional object which blurs the object.

IQ-25

Rear edge image blurring during DADF DADF heavyweight paper delivery

The document is floating during the transportation of DADF delivery, which generates the "Rear end image unevenness" phenom- IQ-26 enon.

2.

IQ-1 LPH Cycle Line

21.4mm pitch vertical line •

LPH positions the light emitter (size: 10.7mm) in a zigzag in the order of even numbers/odd numbers.

Occurs from the continuous multiple chip of shade of SLED (light emitter) mounted in a zigzag.

A line appears periodically as a result of the decrease in light quantity of the light emitter (chip) or from unevenness continuously occurring in multiple chips.

Figure 3 j0bs32002

[Corrective action] 1.

Change the [Screen] setting in the driver print setting [Advanced]. •

Figure 1 j0bs32017

Select [Advanced] > [Screen] and change to [Auto Screening] -> [Gradation].

[Cause] 1.

10.7mm pitch vertical line •

Occurs from the continuous multiple chip of vertical line in SLED (light emitter) edge position.

Figure 4 j0bs32031 2.

Replace the LPH of the appropriate color.

Figure 2 j0bs32001

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IQ-2 Reverse DarkLines

IQ-3 Caterpillar Mark (Transfer)

Part of the K color solid patch and a phenomenon that partly becomes a thick line (multiple) in the FS direction

Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary transfer part.

Transfer defect occurred due to lack of electric charge in the toner before the secondary transfer.

If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and a round shaped pattern appears continuously in the vertical direction.

Figure 1 j0rk32018 Figure 1 j0bs32019

[Cause] Occurs when the develop ability drops, the density of solid patch decreases and Vdeve becomes large.

[Cause] This is caused by low electric charge in the toner.

[Procedure] Take a sample from an image that includes solid patch such as Total Chart and check by comparing with image sample.

Stress Conditions: •

Plain paper (Lightweight paper)

[Corrective action]

•

Mid humidity~High temperature environment

1.

•

Occurs in both Side1/Side2.

2nd Transfer Voltage Offset Adjustment •

2.

Optimize the secondary transfer voltage from [Tools -> Admin Settings -> Maintenance -> Adjust 2nd BTR]. (Set to the Minus side.)

[Procedure] 1.

Take a sample from a half-tone image with uniformed entire surface and check by comparing with image sample.

2.

Judge as this phenomenon if it is solved or improved by raising the secondary transfer voltage.

1st Transfer Voltage Offset Adjustment •

Optimize the primary transfer voltage from [Tools -> Admin Settings -> Maintenance -> Transfer Belt Unit]. (Set to the Plus side.)

[Corrective action] 3.

TC Up

1.

2nd Transfer Voltage Offset Adjustment •

4.

Vh Up

Optimize the secondary transfer voltage from [Tools -> Admin Settings -> Maintenance -> Adjust 2nd BTR]. (Set to the Plus side.)

•

IQ-4 Scalelike Defect (Transfer) Removal of electricity with diselectrification material is performed in the charged state after the paper discharges the secondary transfer part.

4.

Optimize the secondary transfer voltage from [Tools -> Admin Settings -> Maintenance -> Adjust 2nd BTR]. (Set to the Plus side.)

Lower the TC of K color (Tone Down)

If the adhesion of the toner to the paper is weak and the amount of electricity removal is big, the toner image scatters and semicircle shaped pattern appears.

Figure 1 j0bs32020

[Cause] This is caused by low electric charge in the toner. Stress Conditions: •

Plain paper (Lightweight paper)

•

Mid humidity~High temperature environment

•

New toner cartridge

•

Job first thing in the morning (~10 copies)

[Procedure] 1.

Take a sample from a half-tone image with uniformed entire surface and check by comparing with image sample.

2.

Judge as this phenomenon if it is solved or improved by raising the secondary transfer voltage.

[Corrective action] 1.

Reprint after printing 10~dozens of copies.

2.

Change paper (Paper with high basis weight), change feeding direction (Long grain direction)

3.

2nd Transfer Voltage Offset Adjustment

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IQ-5 Heavyweight paper image bleeding The rear edge of the paper gets flipped-up and moves closer to the center transfer belt after going though the Reg Shoot, and part of the axial direction (around 25mm from the rear edge of the heavyweight paper) may get blurred from the electrical discharge that occurs in the secondary transfer pre nip part.

3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

IQ-6 Color Line (Electrostatic Memory) of Photo Receptor Pitch (94mm) From the vibration during Xero ERU Assy or moving Unit, a frictional charge is created by the position of BCR, CLN Blade that touches the photo receptor and creates a dark line of photo receptor pitch (approx. 94mm).

Figure 1 j0bs32021 Figure 1 j0bs32022

[Cause] Occurs with paper with strong resilience such as heavyweight paper. Stress Conditions:

[Cause] This problem may occur right after the replacement of Drum CRU. (Occurs at Halftone image quality)

[Procedure]

•

Basis weight is heavy.

•

The paper resilience is strong

1.

On a halftone image, check that lines with 94mm pitch appear in the FS direction.

•

The paper feeding direction and the direction of the paper weave is parallel

2.

Obtain 10 ~ 30 copies of print.

•

K color (Mono Mode) can easily occur

•

Tends to occur when the paper rear edge is curled up.

*Print full color image if the occurring Drum is YMC, and full color/BW image if K.

[Corrective action] [Procedure] 1.

Check to see if image bleeding such as smear or Toner scattering like blur appear around 25mm position from the rear edge of the paper. Reference: (1)

When checking, uniform surface half-tone image or line image in SS direction is easy to detect.

[Corrective action] 1.

Forcefully down curl (about 10mm) the rear edge of paper.

1.

No need to take measures since it will resolve/recover by left alone.

2.

If this occurs in the market, correspond by leaving it alone overnight or replacing Xero ERU.

IQ-7 BCR pitch (37mm) density unevenness

IQ-8 DarkLines (Full speed/Half speed)

The contact with the photo receptor changes due to the dispersion of BCR shape.

Unique phenomenon of a charged DC by BCR.

Charging failure occurs in weak contact parts which lowers the surface potential and the density of the half-tone image darkens with a BCR pitch (37.7mm).

BCR <-> Fine line in an axial direction due to abnormal electric discharge between the photo receptor. Place occurring is random. High temperature, high humidity environment, half speed mode is a stress •

Full Speed

Figure 1 j0bs32025

[Cause] It is easier to occur if the combination of BCR form tolerance and Spring load tolerance, CLN-Roll penetration quantity tolerance, environment (low temperature/low humidity) is set on the Stress side.

Figure 1 j0bs32036 •

1/2 Speed

[Corrective action] 1.

Xero ERU Replacement

Figure 2 j0bs32037

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[Cause]

IQ-9 Toner color line

Fine electric discharge unevenness unique to DC charge of BCR.

It’s a vertical long thin line and the length may differ from couple mm to 10cm or longer. This occurs in solid or HT and does not generally occur in the background part.

(Mainly half tone image quality)

[Procedure] Check to see that fine axial direction line is appearing randomly on half-tone images. (Careful not to mistake with Banding)

[Corrective action] •

When exceeding the limit occurs during full speed, mainly the following 2 abnormality can be considered. 1.

Abnormality in BCR, photo receptor -> Check with Xero ERU replacement

2.

Abnormality in photo receptor <-> M/C frame earth conduction -> Check the Drive shaft, Shaft bearing

Figure 1 j0bs32028

[Cause] Phenomenon where lump of Supply Toner does not get loosen inside the developing machine and gets transported on to the magnet roller then gets developed.When the Toner being supplied is forming soft clock with high temperature storage, the loosening ability will not be able to catch up when the following factors piles up, and unable to loosen in the transfer section. •

When supply toner amount is mass supplied at one with high image density

•

When the toner density of developer is high and the amount of developer to deliver is large

It tends to occur on the upstream side on Deve Flow (Print left side) but not necessarily on the left side.

[Procedure] 1.

Check to see if it has not occurred in the background.

2.

Check to see that there is no axial direction, periodicity with uniform surface half-tone image.

[Corrective action] 1.

This will be resolved after few copies. If white paper image is printed in advance or printed between high density image, the stirring opportunity inside the processing machine will increase which makes it easier to control the occurrence.

IQ-10 Thin Line Interruption Thin line interruption

Figure 2 j0rt30007 NOTE: Check the image and use since Banding Starvation will slightly worsen as secondary failure. Figure 1 j0rt30002

[Cause] Depending on the structure of the line, the interruption may stand out by the position of the screen.

[Procedure] 1.

Check with the customer whether the [Thin Line interruption] is outside the permissible range or not.

2.

Check to see if there is no problem with the Banding/Starvation level.

[Corrective action] 1.

Switch the Driver UI Screen to [Definition Priority]. [Thin line interruption] will not occur easily as the number of lines go high. •

Select [Advanced Setting] > [Screen], and change to [Tone Priority] -> [Fineness Priority].

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IQ-11 Moire Moire

Figure 2 j0rt30007 NOTE: Check the image and use since Banding Starvation will slightly worsen as secondary failure. Figure 1 j0rt30004

[Cause] Depending on the document drawing pattern structure, Moire may stand out by interfering with the screen.

[Procedure] 1.

Check with the customer whether the [Moire] is outside the permissible range or not.

2.

Check to see if there is no problem with the Banding/Starvation level.

[Corrective action] 1.

Switch the Driver UI Screen to [Definition Priority]. [Moire] will not occur easily as the number of lines go high. •

Select [Advanced Setting] > [Screen], and change to [Tone Priority] -> [Fineness Priority].

IQ-21 Diagonal Line Fluctuation "Diagonal line fluctuation" occurs due to speed change of the read unit.

Figure 1 j0bs32011

[Cause]

Figure 2 j0bs32032

The frictional resistance of the PLATEN glass sliding part changesDown arrowSlide load of the IIT read unit changesDown arrowRead unit speed changesDown arrowDiagonal line fluctuation A: Read Unit B: Read unit slides the rear side

[Procedure]

C: PLTEN Glass Sliding Part (FRONT side)

1.

D: PLTEN Glass Sliding Part (REAR side)

-

[Corrective action] 1.

Clean the PLATEN glass sliding part. (Wipe with dry cloth)

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IQ-22 Fogging around high density patch part

IQ-23 Vertical line due to lack of pixels between CIS chips

"Fogging around high density patch part" occurs due to the cavity performance of the CIS device.

The "vertical line" may appear approximately every 18.3mm.

Figure 1 j0bs32012

Figure 1 j0bs32013

[Cause]

[Cause]

The cavity (*) performance of the CIS device used for DC SC2020 is poor compared to the conventional device. Due to this, fogging around high density part may occur depending on the setting of the copy mode.

There are image pixels that DIS Device used in DC SC2020 is unable to read by main scanning 432 pixel units. (Approx. 18.3mm)Complement processing against this lack of pixel read will be done by image processing, but depending on the characteristic of the document, a defect of vertical line appearing in missing pixel part may occur.Document that can easily generate this defect is cot and periodical vertical line. Does not occur in solid print part.

This is almost never seen in Default Mode, but with Picture Mode or Ground Color removal OFF setting, this defect is seen clearly due to the balance with image quality creation that is trying to recreate the highlight well. *1:A phenomenon which fogging occurs around high density patch resulting from Read Device optical characteristic taking in the density of the surrounding part. This effect is seen especially in main scanning direction.

[Procedure] 1.

Copy setting: Check with photo mode or turning ground color removal OFF.

[Corrective action] 1.

Change the following NVM values. •

15-092 = Current Value - 2

•

715-093 = Current Value - 2

•

715-094 = Current Value - 2

•

715-095 = Current Value - 2 Figure 2 j0bs32033

A: Unable to read the document information for this part since there is no read element.

[Procedure] 1.

IQ-24 Image quality difference during PLT/DADF read DADF job tends to be out of focus than during platen job.

Check to see if the "vertical line" is appearing approximately every 18.3mm.

[Corrective action] 1.

Use sharpness adjustment (weaker), photo mode.

2.

The output of defect differs depending on placement of the document.

Figure 1 j0bs32014

[Cause] The CIS device used in DC SC2020 is a read device with shallow depth of focus in general. Read image characteristic tends to get blurry than Platen Job since the DADF Job feed the document in a far position from the CIS read focus.Recovery processing will be performed with DOF (Depth of Focus) correction but it will not completely match with Platen image quality.Platen reproduces as the original, DADF includes corrections.

[Procedure] 1.

-

[Corrective action] 1.

DOF (Depth of Focus) Correction Level Adjustment IIT of DC SC2020 uses CIS read method and performs correction processing because the focus depth is not so deep and is easily blurred.

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DC SC2020

05/2014 3-17

3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

Image Quality Troubleshooting

DC SC2020 Version 1.1 There are 11 levels for DADF job, Platen job correction level and can be changed with NVM. Table 1 Chain-Link

Image Quality Troubleshooting

05/2014 3-18

Default Value Min

Max

Meaning

711-262

5

0

10

Applies to DADF read job.

715-159

5

0

10

Applies to Platen read job.

3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

IQ-25 The output image gets blurred with Book document or three-dimensional object. The focus goes out for the seam of Book document or three-dimensional object which blurs the object.

[Explanation of Adjustment Value] •

Adjust closer to 0 when you want to decrease the sharpness.

•

Adjust closer to 10 when you want to increase the sharpness.

0: Disable the correction processing. 1: Make it smooth overall. 2 ~ 4: Somewhere in the middle. 5: Correct the standard level. Figure 1 j0bs32015

6 ~ 9: Somewhere in the middle. 10: Perform the strongest emphasis processing.

[Cause] The CIS device used in DC SC2020 is a read device with shallow depth of focus in general.Due to this, the focus goes out especially for the seam of Book document or three-dimensional object which blurs the object.

[Procedure] 1.

Check with Book document.

[Corrective action] 1.

Figure 2 j0bs32034 NOTE: Defect such as roughness or Moire may occur on the image if it is overly emphasized.

This can be improved by pressing the document to the platen glass when copying.

IQ-26 Rear edge image blurring during DADF heavyweight paper delivery The document is floating during the transportation of DADF delivery, which generates the "Rear end image unevenness" phenomenon.

Figure 1 j0bs32016

[Cause] When read using CIS, the depth of focus of CIS has a narrow range and image blurring occurs due to document floating.During DADF delivery, the document is floating while getting delivered to prevent foreign substance sticking to the CVT glass (prevent black line appearing), but the rear edge of heavyweight paper floats more due to the paper resilience, the image tends to get blurry.

[Procedure] 1.

-

[Corrective action] 1.

Use Platen when image blurring occurs on the rear edge of the heavyweight paper.

Version 1.1

DC SC2020

05/2014 3-19

3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

Image Quality Troubleshooting

DC SC2020 Version 1.1

05/2014 3-20

Image Quality Troubleshooting 3.2.1 How to use the image quality troubleshooting (IOT/IIT/DADF)

How to use the image quality troubleshooting (IPS) Perform the following procedure to check the fault sample that is obtained during visit or the one that is provided by the customer and proceed with the appropriate FIP. 1.

If the defected sample is determined as the same problem with the one covered in this chapter ("Defect Image Sample") through visual observation, check the part which is causing the poor image quality.

2.

When the problem cannot be determined or there was no corresponding NG sample in 1 above, proceed to the corresponding FIP below to repair the problem. Table 1

Image Quality Problem

SUB

Symptoms

Background Suppression Adjustment

IPS

The default background suppression function is unable to fully remove the background.

CQ-01

The highlight (light colors) is intended to be reproduced in darker shade.

CQ-02

Density Adjustment: Darkening the High- IPS light Density Adjustment: Lightening

The density is intended to be reproduced in lighter shade.

CQ-03

Gradation Jump in 100-lines Photo Doc- IPS ument

In the BW and Text & Photo Copy Mode, gradation jump occurs on 100-line photo documents.

CQ-04

Scan: Smeared Text, Mosquito Noise Around Text

IPS

Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression.

CQ-05

Bleed on 2 Sided Document

IPS

Bleed occurs in the BW Copy and Text Mode.

CQ-06

Platen Background

IPS

When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in BW Copy Text Mode and AE is ON, the Platen back den- CQ-07 sity is reproduced outside of the copy range.

Color Balance Adjustment

IPS

The color of the copy image quality is different from that of the original.

CQ-08

Rough Thin Lines

IPS

When a document containing extremely thin lines is copied in the Text & Photo Mode, the density of the lines on the copy may become uneven and rough.

CQ-09

Version 1.1

DC SC2020

IPS

Refer to FIP

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3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020

Image Quality Troubleshooting

05/2014 3-22

Version 1.1

*: The details of Table1 is an approximate. The suppression results may differ depending on the document.

CQ-01 Ground color removal adjustment [Symptoms] A phenomenon like background (e.g. background color or document bleed) may occur depending on the document.

3.2.2 How to use the image quality troubleshooting (IPS)

[Adjustment Method] 1.

The adjustment methods are different between Services and Output Colors. (Table2) Table 2 Background Suppression Level Adjustment Method by Mode

Service

Output Color

Copy

Color

User

Black (BW Mode)

User

Fax

User authority that can be set

- (Unable to adjust level with Fax)

Scan

(1)

Color

User

Black (BW Mode)

User

Adjustment by user •

Machine Status button -> Tools tab -> Default Settings -> Copy or Scan -> Auto Background Suppression Level

Figure 1 j0ki31019

[Cause] The default settings of Background Suppression are as shown in Table 1. Background Suppression Level Adjustment may be required depending on the document.

[Procedure] 1.

Set Background Suppression to "Enabled" and check whether background still occur on the customer’s document.

[Corrective action] 1.

Background Suppression Level Adjustment Table 1 Rough Standards of Suppression Levels

Suppression Level

Rough Standards of Suppression Levels (Document with white undercoat or the influence degree towards the document)

(Full color/Black&White common) Normal (Default)

Old recycled paper

Higher

Newspaper

Highest

Gray recycled paper

CQ-02 Density adjustment Darken the highlight

CQ-03 Density adjustment Lighten

[Symptoms]

[Symptoms]

The highlight (light colors) is intended to be reproduced in darker shade.

The density is intended to be reproduced in lighter shade.

[Cause]

[Cause]

1.

No special actions required.

The highlight reproducibility had been adjusted to prevent background from appearing.

[Procedure]

[Procedure] 1.

1.

No special actions required.

No special actions required.

[Corrective action]

[Corrective action]

1.

Set the density adjustment to "Darken +1" ~ "Darken +3".

1.

Set the density adjustment from "Lighten +1" to "Lighten +3".

* When the highlight is not reproduced after performing the density adjustment in (1), adjust it by the following method:

2.

When the desired image quality is still not obtained after performing the density adjustment in Step 1, the following adjustment method is available:

2.

In the case of Copy Service, adjust the density by using "Color Balance Adjustment". (Full color only)

Set the background suppression to "Disabled". * Although this may cause background to appear, it improves the reproducibility of highlights.

3.

Adjust the density with [Color Balance Adjustment] for copy. (Full color only) Adjustment by user •

Machine Status button -> Tools tab -> Default Settings -> Copy or Scan -> Color Balance

In the case of Scan Service, increase the "Scan Resolution". The Highlight reproductivity will improve with higher resolution.

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3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020

Image Quality Troubleshooting

05/2014 3-24

Version 1.1

CQ-04 Tone jump of 100 line image document

3.2.2 How to use the image quality troubleshooting (IPS)

[Symptoms]

CQ-05 Scan letter corruption, mosquito noise surrounding the letter

In the BW and Text & Photo Copy Mode, gradation jump occurs on 100-line photo documents.

[Symptoms] Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression.

Figure 1 j0ki31013 Figure 1 j0ki31014

[Cause] As Text & Photo Mode gives priority to 175 lpi halftone dots and text quality, Sharpen Edge is performed for lower lpi.

[Procedure] 1.

No special actions required.

[Cause] As the JPEG compression technique is for images, not texts, noise is easy to crop up when it is used to compress texts.

[Procedure] 1.

No special actions required.

[Corrective action] Table 1 Countermeasures

Secondary Defect

Set the Original Type to "Photo".

The text becomes blurred.

[Corrective action] 1.

Set the compression mode from "Normal" -> "Low Compression". (Secondary defect: The file size becomes bigger.)

CQ-06 Duplex document off-set

CQ-07 Fogging platen back

[Symptoms]

[Symptoms]

Off-set occurs in Copy black&white letter mode.

The platen back density comes out to the area other than the paper when white A4 paper such as J paper/Premier 80 is scanned with A3 in Copy letter mode with AE ON.

[Cause] Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed density of the document is high, the background suppression function might not be able to remove it completely.

[Cause]

[Procedure]

[Procedure]

1.

1.

No special actions required.

[Corrective action]

Because paper such as J paper/Premier 80 has a low background detection level, the density of the Platen Back might not be fully removed depending on the S/N level status of the IIT.

No special actions required.

[Corrective action] Table 1

Table 1

Countermeasures

Secondary Defect

Countermeasures

Secondary Defect

Switch the ground color removal level setting.

Reproducibility of highlights is degraded.

Switch the AE suppression level settings.

Reproducibility of highlights is degraded.

Set the density adjustment to "Lighten +1".

The density on the whole area becomes lighter and the reproducibility of highlights is degraded.

Set the density adjustment to "Lighten +1".

The density on the whole area becomes lighter and the reproducibility of highlights is degraded.

Set the Sharpness adjustment to weak The text becomes blurred. (soften). Set the Color balance adjustment level The low density becomes lighter and the reproducibility of highlights is degraded. (low density) to the Light side. (Full color only)

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3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020 Version 1.1

Image Quality Troubleshooting

05/2014 3-26

3.2.2 How to use the image quality troubleshooting (IPS)

CQ-08 Color balance adjustment (Only K color for black&white IOT machine)

CQ-09 Thin line roughness

[Symptoms]

When a document containing extremely thin lines is copied in the Text & Photo Mode, the density of the lines on the copy may become uneven and rough.

The color of the copy image quality is different from that of the original.

[Cause] No special actions required.

[Procedure] 1.

[Cause] Extremely thin lines are lines that are barely wide enough to be detected as edges. Therefore, as only some of their segments can be detected edges, the machine will switch between the following processes frequently, making the lines look rough.

No special actions required.

[Corrective action] •

[Symptoms]

•

Edge Processing: Darkens to emphasize the line.

•

Non-Edge Processing: Does not emphasize the line and reproduce with light density that is close to the document.

Finely adjust the YMCK color density with [Color Balance Adjustment]. (Full color only) Adjustment by user –

Machine Status button -> Tools tab -> Default Settings -> Copy or Scan -> Color Balance

Figure 1 j0sg31001

[Procedure] 1.

No special actions required.

[Corrective action] Table 1 Countermeasures

Secondary Defect

•

•

Because lines are more emphasized compared to the original, the overall image becomes darker.

•

The sharpness will be emphasized overall and the image will have a rough look.

Text Mode

Set the [Sharpness Adjustment] to strong (Sharpen).

3.2.3 Fusing Unit Paper wrinkle Alignment adjustment

2.

[Procedure] 1.

Installation/removal of Adjustment Bracket (1)

Adjustment Method Refer to "Alignment Adjustment Bracket Used Flow" in Step3 for adjustment. (1)

Remove the Fusing Unit.

Move the adjustment bracket to N -> M when the paper wrinkle appears on the left side. i.

Temporary tack the Screw in the left M hole.

Figure 1 j0lbs34001 (2)

Figure 3 j0lbs34009

Remove the alignment adjustment bracket on the Front Side. •

ii.

Remove the Screw (2).

Fasten the Screw in the right M hole.

Figure 4 j0lbs34010

Figure 2 j0lbs34002 •

N: Nominal position

•

M: Minus position

•

P: Plus position

Version 1.1

DC SC2020

iii.

05/2014 3-27

Tighten the left M Screw.

3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020

Image Quality Troubleshooting

05/2014 3-28

Version 1.1

3.2.2 How to use the image quality troubleshooting (IPS)

Figure 5 j0lbs34011 iv. (2)

Figure 7 j0lbs34007

Install the Fusing Unit.

iii.

Tighten the left P Screw.

Move the adjustment bracket to N -> P when the paper wrinkle appears on the right side. i.

Temporary tack the Screw in the left P hole.

Figure 8 j0lbs34008 iv.

Install the Fusing Unit.

Figure 6 j0lbs34006 3. ii.

Fasten the Screw in the right P hole.

Usage flow of the Alignment Adjustment Bracket NOTE: Use this when pepr wrinkles (*1) has been generated due to interaction. (1)

Paper wrinkle due to interaction •

Paper wrinkle due to interaction between the Fusing Unit, Transfer, and Regi

•

Cause: The positional relation between the various Sub Rolls is wrong, which degenerates the transport form of the paper and results in wrinkles being generated in the Fusing Unit.

(2)

*2: Sampling •

Paper: A3 SEF

•

Pattern: Half Tone K50%

•

No. of sheets: Simp 5 sheets

Figure 9 j0lbs34012

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3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020

Image Quality Troubleshooting

05/2014 3-30

Version 1.1

3.2.2 How to use the image quality troubleshooting (IPS)

3.2.4 Cycle Table

Table 1

Figure 1 j0bs3105

Table 1 Sub

Device

Diameter (imm)

Print Period (imm)

Exit

Pinch Roll

10.00

31.4

Exit Roll

15.00

47.1

Heat Roll

24.93

78.3

Fusing

Sub

Device

Diameter (imm)

Print Period (imm)

Belt

30.10

94.6

Transfer

2nd-BTR

18.00

56.5

IBT

IBT-Belt

253.07

795.0

Drive Roll

12.97

40.8

Tension Roll

22.50

70.7

Idle Roll

10.00

31.4

1st-BTR

6.00

18.8

Sensor Roll

18.00

56.5

Deve

Roll Assy Mag

16.00

28.6

Xero

Drum

30.00

94.2

BCR

12.08

37.9

BCR Cln

9.30

29.2

3.2.5 Image Quality Limit Precaution Table 1 Occurrence Condition Environmen Side-1 t Side-2

Others Conditions

Image Quality Problem Name SUB

Details

1

Roll Marks

PH

Rubber roll mark or toner wax component may stick dur- All ing duplex print or after continuous printout depending on the paper. This is frequently seen in gloss paper type.

Side-1 Side-2

Stands out even more with Gloss paper type

Change to a lighter paper type. (However there might be an issue of fixing failure)

2

Condensation Copy

Fusing Unit

Sometimes patches of water droplets may be found on paper that is printed right after machine start up.

-

Hydrated paper is a stress.

Use fresh paper.

3

Corrugation Stripes

PH

Depending on the paper, there may be Pinch Roll traces All or minor scratches in the paper feed direction. This is more likely to occur with special paper such as Gloss.

Heavyweight gloss paper.

Use substitute paper (Non-gloss, lightweight paper).

4

Gloss Uneven Side 2

Fusing Unit

Roughness of the image may appear on the back side with duplex print on gloss paper.

All

-

Coated

Lower the image density.

5

Background on Coated Paper

Deve

The degree of fogging becomes higher for gloss paper compared to plain paper.

All

All

Coated

6

Smear

Version 1.1

DC SC2020

All

All Transfer When the lead edge of paper reaches the Secondary Transfer, it immediately increases the Secondary Transfer section load and causes the IBT Drive Roll speed to change (decrease in speed). This speed change changes the relative velocity difference of photo receptor and IBT Belt surface in K color primary transfer part, which may cause a smear (image disorder) 96mm from the paper edge.

05/2014 3-31

Media

•

After stopping for a long period of time under high humidity

•

Print with high image density

•

BW Mode It becomes more stressful if the basis weight is thicker.

•

It will stand out more with Gloss paper.

Interim Measures Details

Raise the developing bias DC component by 10 ~ 20V and reduce the fogging on the drum. (Individual support) However, this will sacrifice the reproducibility of fine lines and highlight sections.

Change the value of NVM740-033 (Plain paper/ Recycled paper/Fine quality paper), 740-034 (Heavyweight/Label L), 740-035 (Extra Heavyweight/Label H/Postcard/Envelope), 740-036 (Gloss paper1), 740-037 (Gloss paper2) to 01. By changing the above NVM and selecting the above paper setting, IOT will perform FC Mode operation regardless of the Color Mode setting of the controller for Monochrome Print. However, keep in mind that Yellow, Magenta, Cyan Toner, Xero-CRU, processing machine will be consumed during BW Print as well.

3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020

Image Quality Troubleshooting

05/2014 3-32

Version 1.1

3.2.2 How to use the image quality troubleshooting (IPS)

Table 1 Occurrence Condition Image Quality Problem Name SUB 7

Rough Black

Details

Environmen Side-1 t Side-2

Transfer The Toner will not get transferred into the rough parts for All paper with poor smoothness and texture, and the transfer will be rustled.

Media

Others Conditions

Paper with poor smoothness or texture

Interim Measures Details •

Change to paper with better smoothness or texture

•

2nd Transfer Voltage Offset Adjustment Optimize secondary transfer voltage with (Maintenance - Adjust 2nd BTR) (Set to Minus side).

When feeding K stands out paper that fits high humidity environment (hydrated paper)

Please use unopened paper.

8

Moist Paper Transfer Failure

High humidity Transfer The resistance drops when the paper hydrates. On the other hand, since K color which includes carbon environment has a big dielectric loss, the necessary electric field differs from other colors. Due to this, the necessary electric field difference between multicolor and K color becomes big from the difference of paper resistance and the toner resistance, which narrows the transfer latitude and creates unevenness.

9

Paper front edge/rear edge Toner smear on (the edge)

All Transfer When the paper that has been loop formed in transfer fixation releases the secondary transfer nip, the rear edge part moves to the opposite direction of the feeding direction and occurs by touching the belt by 2nd BTR surface or DTS HSG or a flip-up.

When there • is an unexpected toner smear in 2nd • BTR or DTS HSG (fogging).

Transfer After releasing the secondary transfer nip, the paper rear All edge part flips-up and re-transfers to the center transfer belt from the fixing ironing effect, resulting in roughness or white occurring on the paper rear edge part (within 10mm including blank space).

•

When the position of the paper worsens

•

Performance limit

10 Tail Edge Transfer Failure

11 MWS(Side2) (MicroWhiteSpots)

Low humidity Side2 is Transfer When the secondary transfer part resistance is high such as first thing in the morning of low humidity environ- environment stress. ment, the transfer latitude of multicolor and single color is narrow and the voltage it set towards the multicolor. Due to this, the voltage becomes too much for the dingle color and fine white dots may appear on the image in Side2 from the electric discharge phenomenon of the transfer nip.

•

•

First thing in the morning of low temperature/low humidity Paper left environment out in low is a stress. humidity environment is a stress Paper with poor smoothness is a stress

To control fogging, expand the cleaning field (within the permissible limit of thin line reproducibility) Reduce the Toner Band (within the permissible limit of density maintainability)

2nd Transfer Voltage Offset Adjustment Optimize secondary transfer voltage with (Maintenance -> Adjust 2nd BTR) (Set to Minus side).

Table 1 Occurrence Condition Image Quality Problem Name SUB

Environmen Side-1 t Side-2

Details

12 Density Fluctuation Right After ProCon For BW priority machine, the color density may not quite No involvematch on the first color printout after turning the Power ment Power ON/Change in EnvironON. ment

Calibration

Especially gloss paper

Use finger cots or gloves

-

Hydrated paper is a stress.

Use fresh paper

Printout 10 copies

System

When loading paper, handle it with care and try not to touch the print side. Sebum that get stuck to the print side may affect the print result. If you wish to obtain the best print results, wear finger cots or gloves so as not to leave any sebum stuck to the print side.

14 Vapor

Fusing Unit

White vapor may come out from the upper part of LH cover with Czone heavyweight paper.

15 Toner Empty Detection Color Streaks

Deve

If the toner is removed and reinstalled close to the exit in All order to completely use the toner until the end, spots in the form of short lines may appear for a while.

All

All

16 Photoreceptor Pitch Color Streaks (Static electricity memory)

Xero

A dark line of the photo receptor may appear on the Xero All highlight part.

All

All

17 Rib Line

Fusing Unit

A rib mark may appear in the paper feeding direction on All the printed side of Side1 when Duplex print is performed. This is more likely to occur with special paper such as Gloss.

Side-1 Side-2

Immediately • after replac- • ing the Drum Cartridge

Heavyweight gloss paper.

18 Density change when replacing Procon Azone First thing in the morning/Drum Cartridge/Toner Cartridge

Density and Gray balance spec may be off for Azone first in the morning sample, immediately after replacing the Drum Cartridge or the Toner Cartridge.

Azone is No easy to occur involvement

No involvement

19 DarkLines

Sharp dark horizontal line may appear randomly.

High temperature/High humidity environment

Heavyweight (Media in half speed mode)

Version 1.1

DC SC2020

Xero

05/2014 3-33

Interim Measures Details

No involvement

No involvement

13 Fingerprints

All

Others Conditions

Media

Leave alone for overnight or replace Xero ERU Photo receptor replacement

The occurrence level during discharge is performance limit.

Calibration Sample is easy to occur first thing in the morning Performance limit

3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

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Version 1.1

3.2.2 How to use the image quality troubleshooting (IPS)

Table 1 Occurrence Condition Image Quality Problem Name SUB 20 Heavyweight paper image bleeding

Transfer The paper jumps up after the paper rear edge goes through the Reg Shoot and move closer to the center transfer belt. Due to the electric discharge phenomenon occurs in secondary transfer prenip part, part of axial direction around 25mm from the rear edge of heavyweight paper may get blurred (Toner gets scattered).

Fusing 21 Detachment unevenness/ Detachment failure/Rib line/Fix- Unit ing failure

22 Toner Droplet Contamination

Details

Deve

If there is a high density image part, gloss unevenness/ detachment failure/rib line/fixing failure may occur.

Toner smear in drops may occur.

Environmen Side-1 t Side-2

Media

All

•

• Basis weight is heavy.

•

The paper resilience is strong

•

The paper feeding direction and the direction of the paper weave is parallel

All

All

Side-1 Side-2

All

Others Conditions

•

Tends to occur when the paper leading edge is curled up.

Paper such as gloss paper/ hydrated paper or paper with weak resistance

All

Interim Measures Details

K color Down curl the rear edge of the paper. is easy to occur

•

Use fresh paper.

•

Reverse the image. (Make sure there is no high density image on the front edge.)

•

Lower the density.

•

Lower the high density with TRC Adjust.

•

Lower the Cin.

•

If it occurs in LEF feed, switch the feeding direction from LEF feed to SEF feed.

•

Perform processing machine stirring mode when it After is left under high humidity environment for a long stopping for period of time.(NVM762-119: 0 => 1) a long period of time under high humidity

•

Print with high image density

Table 1 Occurrence Condition Image Quality Problem Name SUB

Details

Environmen Side-1 t Side-2

When heavyweight gloss paper A3SEF is discharged to High temper- Side1 (DUP) EXIT1 in Duplex mode, Side1 surface may scratch the ature/High humidity EXIT GATE and create a line. environment

23 Lines on Coated Paper

Exit

24 Multi Color Transfer Failure

Transfer From the electricity resistance increase due to decrease Low humidity environment in moisture content after fixing Side1 or resistance increase of secondary transfer in low temperature or passing of time, the necessary voltage cannot be acquired in low humidity environment especially first thing in the morning which may result in light shade of multicolor. This setting controls the MWS within the limit.

25 Color Streaks

Transfer Paper powder gets in between the center transfer belt and CLN blade which may result in poor cleaning.

PH 26 Damage in the paper leading edge with heavyweight A4SEF, 8.5"x11"SEF, B5SEF feed

Version 1.1

DC SC2020

Damage in the paper leading edge with heavyweight A4SEF, 8.5"x11"SEF, B5SEF feed may occur.

All

All

05/2014 3-35

Side-1 Side-2

Others Conditions

Media

Interim Measures Details

A3 Heavyweight Gloss Paper

Performance limit Occurs on Side1 surface during DUPLEX delivery

Paper with poor smoothness

•

First thing in the morning of low temperature/low humidity environment

•

If the inside of the machine gets heated up, the phenomenon will ease or not occur.

•

Performance limit

Trade off with MWS Secondary transfer voltage off-set adjustment: Optimize secondary transfer voltage with Maintenance -> Adjust 2nd BTR (Set to Plus side).

Paper that easily omit paper dust or paper with foreign substance contamination

Change the reverse interval of the belt [Make the number of NVM746-036 (default is 7000) smaller]

Heavyweight1, Heavyweight2

Change the feed direction from SEF feed to LEF feed.

3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

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Version 1.1

3.2.2 How to use the image quality troubleshooting (IPS)

Table 1 Occurrence Condition Image Quality Problem Name SUB

Details

Environmen Side-1 t Side-2

27 Multi Color Transfer Failure

Transfer If continuous print is performed in high humidity environ- High humidity environment ment, the resistance of secondary transfer part rises temporary. The necessary electric field cannot be acquired from the drop of transfer electrical current, which may result in lighter shade in multicolor.

28 Caterpillar Mark

Transfer Caterpillar mark may appear with plain paper (thin paper).

ALL

29 Transfer wrinkle

PH Transfer wrinkle may occur depending on the hydrated Transfer status of the paper.

30 Rear end shimmer (postcard)

31 Shimmer style

32 Starvation

Media

Others Conditions

Interim Measures Details Secondary transfer voltage off-set adjustment: Optimize secondary transfer voltage with Maintenance -> Adjust 2nd BTR (Set to Plus side).

Plain (Lightweight Paper)

Secondary transfer voltage off-set adjustment: Optimize secondary transfer voltage with Maintenance -> Adjust 2nd BTR (Set to Plus side).

High humidity Side-1 environment Side-2

Hydrated paper is a stress.

Change to fresh paper and run.

Low humidity Side-1 Transfer When printing transferred postcard, the postcard rear edge gets flipped-up after going through the Reg Shoot environment and moves closer to the center transfer belt which may result in blurring of line or letter image near the rear edge of the postcard (Toner gets scattered).

Postcard

•

Down curl the rear edge of the postcard.

•

Reg Shoot Extension Miler KIT

•

Raise with secondary transfer voltage adjustment.

Transfer Branch-like electric discharge print may appear on the K Mid humidity~HighHucolor half-tone image part and line/solid part when midity Duplex Print is performed. environment

Development

•

•

Side-1 Side-2

Side-2

White may generate on the border of solid part and Low humidity All environment half tone part but may worsen when TC is high (Low humidity environment).

Plain (Lightweight Paper)

All

High TC

•

Raise the primary transfer electricity.

•

Lower the TC (Toner density) in the developing machine.

•

Replace the 2nd BTR Unit.

•

Performance limit

•

Flip vertically and output.

•

Output with A4SEF -> A4LEF.

TC may overshoot on the tall side and worsen immediately after replacing the Toner Cartridge. Immediately • after Xero • ERU replacement

If left alone without shading the photo receptor, the den- All sity may change from the photo receptor cycle. -> This will disappear if left alone.

Side-1 Side-2

All

34 BCR pitch density unevenness Xero

BCR pitch density unevenness may occur depending on Low temperthe shape of BCR. ature/Low humidity environment

Side-1 Side-2

All

Detect with HT image

35 Galling Ghost

When continuous image is continuously printed in the process direction like the Xero longitudinal rule line, the image gets seared into the photo receptor and the seared image gets detected when HT image is extracted. -> This will disappear if left alone.

Side-1 Side-2

All

• Continuous print of same image •

33 Light-induced fatigue

Xero

Xero

All

Leave alone for overnight or replace Xero ERU Photo receptor replacement

Xero ERU Replacement

Leave alone for 30 minutes or replace Xero ERU Photo receptor replacement

Table 1 Occurrence Condition Image Quality Problem Name SUB 36 White in BCR Pitch Axial Direc- Xero tion

37 Reverse DarkLines

Environmen Side-1 t Side-2

Details After leaving the Xero Unit under low temperature/low humidity environment for about a week,white in the axial direction of BCR pitch may appear intermittently. (Influenced by the contact location of BCR and Spiral CLN-R) -> This will disappear after printing about 10 copies.

Low temperature/Low humidity environment

Side-1 Side-2

Others Conditions

Media All

After leaving Xero ERU alone for 1week

Interim Measures Details •

Xero ERU Replacement

•

Photo receptor replacement

• K color is easy to come out. TC is low

Transfer Black horizontal lines may appear randomly on the half- Azone is tone image part depending on the image density. stress

Print about 10 copies

•

•

2nd Transfer Voltage Offset Adjustment Optimize secondary transfer voltage with (Maintenance -> Adjust 2nd BTR) (Set to Minus side). 1st Transfer Voltage Offset Adjustment Optimize secondary transfer voltage with (Maintenance -> Adjust Transfer Belt Unit) (Set to Plus side).

38 DTS Line

Transfer Black lines may appear in 3mm interval in the paper feed direction on the K color image part during duplex printing.

Side-2 Mid humidity~High temperature environment

•

TC Up

•

Vh Up

Plain paper (Lightweight

•

Use substitute paper (Heavyweight paper). If it occurs with LEF feed with paper size A4 or less, switch the feeding direction from LEF feed to SEF feed.

Fusing Unit

ALL Paper wrinkle may occur in parts of paper such as A3/ Octavo. The paper wrinkle performance worsens in high humidity environment.

Side-1 Side-2

Plain paper (Lightweight

•

Use fresh paper.

•

Reset the paper in the TRAY.

40 Gloss paper image disorder

Fusing Unit

There may be an image disorder on the image surface when printing high density image in Gloss Paper.

ALL

Side-1 Side-2

Coated

Performance limit with normal Fusing Unit

41 Unable to feed the envelope

Fusing Unit

Heavyweight large size (such as C4) envelop is unable to go through the Fusing Unit which may cause JAM.

ALL

Side-1 Side-2

Envelope

•

Performance limit with normal Fusing Unit

•

When JAM occurs with LEF feeding, switching to SEF feeding may resume the feed.

42 LPH Chip Line

LPH

For a background with low Cin M color, C color (ex: blue ALL sky), a color line with LPH chip width of 10.7mm may be emphasized in the direction of the process.

43 Pine needle-like white

Low temperTransfer When printing plain paper after continuously printing heavyweight paper in low temperature/low humidity envi- ature/Low humidity ronment, part of the image may come out white. environment

39 Paper wrinkle

Version 1.1

DC SC2020

05/2014 3-37

Dispersion in LPH intensity -> Change the image quality mode. Plain paper after continuous heavyweight paper print

Wet the rag with water and wipe the Reg Roll, Pinch Roll.

3.2.2 How to use the image quality troubleshooting (IPS)

Image Quality Troubleshooting

DC SC2020 Version 1.1

05/2014 3-38

Image Quality Troubleshooting 3.2.2 How to use the image quality troubleshooting (IPS)