Abap_002_methodology.pptx

ACCELERATED SAP (ASAP)

CONTENTS

1. What is ASAP 2. ASAP roadmap 3. AMS flow (Application, Maintenance & Support)

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1. What is ASAP

• Accelerated SAP (ASAP) provides a proven, comprehensive, repeatable and rich implementation methodology to streamline projects.

• ASAP covers implementation, upgrades, strategic studies and more. © Copyright 2014 FPT Software

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2. ASAP roadmap

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Project is formally initiated, and planning is well under way

The project team gathers requirements and conducts the conceptual design of the solution

The solution is built and the integration tested, performance tests are planned

End users are trained. This is the final check before the cutover to the new system solution

The solution receives information, ongoing support is in place, and the project is closing

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2.1: PROJECT PREPARATION PROJECT PREPARATI ON

BUSINESS BLUEPRINT

REALIZATI ON

FINAL PREPARATI ON

 Initial planning and preparation Project Manager

 Define the project goals, scope, and objectives  Identify, on-board and train Team Member

Document

Implementation plan and Roll out Strategy

Project scope

Kick off document

Org. Structure

 Prepare overview training Functional Consultant

Document

Overview Training document © Copyright 2014 FPT Software

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GO-LIVE SUPPORT

2.2: BUSINESS BLUEPRINT PROJECT PREPARATI ON

BUSINESS BLUEPRINT

FINAL PREPARATI ON

REALIZATI ON

GO-LIVE SUPPORT

 Organize Workshop to gather customer’s requirement;

Functional Consultant

 Analyze FIT/GAP and propose the solution;  Create and finalize Blueprint document with As-is and To-be business process;  Identifies additional functional and technical requirements;

Document

Hearing Sheet

FIT/GAP Analysis

Blueprint

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Functional Spec. Doc

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2.3: REALIZATION PROJECT PREPARATI ON

Functional Consultant

BUSINESS BLUEPRINT

REALIZATI ON

FINAL PREPARATI ON

 Build a completed business and system environment based on Blueprint;  Do Customizing testing in DEV environment, Scenario testing, Interface testing (if has) and User acceptance testing with customized programs, reports.  Develop Training material and End user documentation, End user training environment.

 Analysis FS and create Technical Specification document  Develop the program, report  Do Unit testing Technical Consultant

GO-LIVE SUPPORT

Quality Assurance System Environment

Testing result

Customized program, report

Unit testing © Copyright 2014 FPT Software

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End user Training Material

Technical Spec. Doc

2.4: FINAL PREPARATION PROJECT PREPARATI ON

BUSINESS BLUEPRINT

FINAL PREPARATI ON

REALIZATI ON

 End user training;

Functional Consultant

 Support User Acceptance Test;  Prepare Operation Manual;  Do Go-live migration and prepare system for Production release;  Prepare the Internal and External Organization for Go-live.

Document

UAT result

Operation Manual

Live data migration

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SAP user ID

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GO-LIVE SUPPORT

2.5: GO-LIVE SUPPORT PROJECT PREPARATI ON

BUSINESS BLUEPRINT

REALIZATI ON

FINAL PREPARATI ON

GO-LIVE SUPPORT

 Executes new business processes and systems; Project Manager

 Conduct Project closing meeting;  Monitor system by establishing center for Support and Enhancement

Document

Live Production Environment

On-site support

Operation Help Desk

 Support user to complete first month end closing Functional Consultant

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Application Maintenance & Support

AMS is a part of IT Service Operation (as per ITIL definition) IT Service Operation: • coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers • ongoing management of the technology

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* Service Desk is available for Infra & Application We are restricted to App Service Desk only

IT Service Operation Structure

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Processes within AMS • Event Management – Event Management monitors all events that occur throughout the IT infrastructure

• Change Management • Incident and Problem Management – Incident = An unplanned interruption to an IT service or reduction in the quality of an IT service. Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations – a ‘problem’ as the unknown cause of one or more incidents. Problem Management are to prevent problems and resulting incidents from happening

• Request Fulfilment:

Request Fulfilment is the process for dealing with Service Requests – many of them actually smaller, lower-risk than Incidents 12 © Copyright 2014 FPT Software

Best Practices from Unilever case study Background Unilever is one of the world’s leading fast-moving consumer goods companies with products sold in over 190 countries. More than 2 billion consumers worldwide use a Unilever product on any given day. System overview: Core ERP: SAP Surroundings app: Ariba, DMS… AMS Team Set up They have set up a mixed support team of local and offshore staff => benefits: 1. Local team: Bridge the local language & business culture 2. Offshore team: Leverage high skilled and low cost resources © Copyright 2014 FPT Software

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Support Team Structure

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Support Model

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Service Level Agreement (for Incidents)

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Service Level Agreement (for Service Request)

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Incident Management Process

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Basis & Infra Issues

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Change Management Process

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Thank you Q&A © Copyright 2014 FPT Software

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