Lec-5-tqm-employee-involvement.ppt
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EMPLOYEE INVOLVEMENT LECTURE- 5
Concept of Employee Involvement Definition
Employee involvement is a way of engaging employees at all levels in the thinking processes of an organisation.
Mechanisms for Employee Involvement Motivation. Empowerment Team Training Suggestion
System Recognition and Reward Performance Appraisal. Unions involvement
Motivation Knowledge
of motivation help us understand avenues of employee involvement to achieve process improvement. Motivation Theories Content Theories - Hierarchy of Needs Theory , Two-Factor Theory etc Process Theories – Equity theory, Expectancy theory etc.
Results of a Motivation Survey Interested
work. Appreciation. Involvement. Job security. Good pay Promotion or Growth Good working conditions Loyalty to employees. Help with personal problems Tactful discipline.
How to Achieve a Motivated Workforce Know
thyself. Know your employees. Establish a positive attitude. Share the goals. Monitor progress. Develop interesting work. Communicate effectively. Celebrate success.
EMPOWERMENT Concept Empowerment is an environment in which people have the ability , the confidence, and the commitment to take the responsively and ownership to improve the process and initiates the necessary steps to satisfy customer requirements within well-defined boundaries in order to achieve organizational values and goals.
How to ensure Empowerment of Employees Everyone
must understand the need for change. System needs to change to the new paradigm. Share information with everyone in the organization. Create work autonomy through boundaries. Establish self-managed team.
Actions for Empowerment Assign important work to employees. Grant employees discretion in doing work. Allocate necessary resources. Praise and recognize contributions. Instill a sense of involvement in work. Build and enhance task skills. Encourage to work in a team. Welcome surprise.
Teams Definition A
team is a group of people working together to achieve common objectives or goals.
Characteristics of an Effective Team Sponsor Team
composition. Training. Ground rules. Clear and well understood objectives. Collective accountability. Group decision making. Mutual trust and confidence.
Characteristics of an Effective Team Resources Effective
problem solving. Open communication Shared leadership Balanced participation. Cohesiveness.
Decision making Methods in a Team Non-decision. Unilateral
decision Handclap decision Minority –rule decision. Majority-rule decision. Consensus.
Common Barriers to Team Progress Insufficient training. Incompatible rewards and compensation. First line supervisor resistance. Lack of planning. Lack of managerial support. In access to information systems
Common Barriers to Team Progress Lack
of union support. Project scope too large. Insignificant project objectives. No clear measure of success. Too large team Trapped in groupthink.
TRAINING : SUBJECTS Quality
awareness. Basic concept of quality and team. Strategic quality management. Personal roles. Quality process. Problem-solving methods. Basic and advanced statistics. Quality in functional areas Motivation in quality.
SUGGESTION SYSTEMS GROUND
RULES FOR SUGGESTION SYSTEMS
Be
progressive. Remove fear. Simplify the process. Respond quality. Reward the idea.
RECOGNITION AND REWARD INTRINSIC
REWARDS Non-monetary recognitions. Appreciation. Quality based performance. Development based performance. 360 degree appraisal.
EXTRINSIC REWARDS Profit
sharing. Gain sharing Employee security Compensation time Individual based performance system. Quality based performance system.
PERFORMANCE APPRAISAL : How to improve Use
rating scale with a few rating categories. Team evaluation. Frequent performance reviews. Independent promotion decision. Client rating. Peer and subordinate rating. Evaluation for progress.
UNION AND EMPLOYEE INVOLVEMENT Active
participation of employees and union in team is necessary. Motivate them. Reward for active participation. Reward for results.
BENEFITS OF EMPLOYEE INVOLVEMENT Better
decision. Employee support to decision implementation. Spot and pinpoint areas of improvement. Immediate corrective action. Reduced labour-management friction. Increased morale. Accept changes. Increased commitment to goals.
THANK DO
YOU ALL.
YOU HAVE ANY QUESTION?
Concept of Employee Involvement Definition
Employee involvement is a way of engaging employees at all levels in the thinking processes of an organisation.
Mechanisms for Employee Involvement Motivation. Empowerment Team Training Suggestion
System Recognition and Reward Performance Appraisal. Unions involvement
Motivation Knowledge
of motivation help us understand avenues of employee involvement to achieve process improvement. Motivation Theories Content Theories - Hierarchy of Needs Theory , Two-Factor Theory etc Process Theories – Equity theory, Expectancy theory etc.
Results of a Motivation Survey Interested
work. Appreciation. Involvement. Job security. Good pay Promotion or Growth Good working conditions Loyalty to employees. Help with personal problems Tactful discipline.
How to Achieve a Motivated Workforce Know
thyself. Know your employees. Establish a positive attitude. Share the goals. Monitor progress. Develop interesting work. Communicate effectively. Celebrate success.
EMPOWERMENT Concept Empowerment is an environment in which people have the ability , the confidence, and the commitment to take the responsively and ownership to improve the process and initiates the necessary steps to satisfy customer requirements within well-defined boundaries in order to achieve organizational values and goals.
How to ensure Empowerment of Employees Everyone
must understand the need for change. System needs to change to the new paradigm. Share information with everyone in the organization. Create work autonomy through boundaries. Establish self-managed team.
Actions for Empowerment Assign important work to employees. Grant employees discretion in doing work. Allocate necessary resources. Praise and recognize contributions. Instill a sense of involvement in work. Build and enhance task skills. Encourage to work in a team. Welcome surprise.
Teams Definition A
team is a group of people working together to achieve common objectives or goals.
Characteristics of an Effective Team Sponsor Team
composition. Training. Ground rules. Clear and well understood objectives. Collective accountability. Group decision making. Mutual trust and confidence.
Characteristics of an Effective Team Resources Effective
problem solving. Open communication Shared leadership Balanced participation. Cohesiveness.
Decision making Methods in a Team Non-decision. Unilateral
decision Handclap decision Minority –rule decision. Majority-rule decision. Consensus.
Common Barriers to Team Progress Insufficient training. Incompatible rewards and compensation. First line supervisor resistance. Lack of planning. Lack of managerial support. In access to information systems
Common Barriers to Team Progress Lack
of union support. Project scope too large. Insignificant project objectives. No clear measure of success. Too large team Trapped in groupthink.
TRAINING : SUBJECTS Quality
awareness. Basic concept of quality and team. Strategic quality management. Personal roles. Quality process. Problem-solving methods. Basic and advanced statistics. Quality in functional areas Motivation in quality.
SUGGESTION SYSTEMS GROUND
RULES FOR SUGGESTION SYSTEMS
Be
progressive. Remove fear. Simplify the process. Respond quality. Reward the idea.
RECOGNITION AND REWARD INTRINSIC
REWARDS Non-monetary recognitions. Appreciation. Quality based performance. Development based performance. 360 degree appraisal.
EXTRINSIC REWARDS Profit
sharing. Gain sharing Employee security Compensation time Individual based performance system. Quality based performance system.
PERFORMANCE APPRAISAL : How to improve Use
rating scale with a few rating categories. Team evaluation. Frequent performance reviews. Independent promotion decision. Client rating. Peer and subordinate rating. Evaluation for progress.
UNION AND EMPLOYEE INVOLVEMENT Active
participation of employees and union in team is necessary. Motivate them. Reward for active participation. Reward for results.
BENEFITS OF EMPLOYEE INVOLVEMENT Better
decision. Employee support to decision implementation. Spot and pinpoint areas of improvement. Immediate corrective action. Reduced labour-management friction. Increased morale. Accept changes. Increased commitment to goals.
THANK DO
YOU ALL.
YOU HAVE ANY QUESTION?
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