Mcqs Of Management

Multiple Choice Questions (MCQ) on Principles and Practices of Management (PPM) 1-In management process, the most misinterpreted word is (A) Organizing (B) Delegating (C) Controlling (D) Planning 2-The department(s) that an event management company will have is (are) (A) Creative (B) Production (C) Client servicing (D) All of the above 3- Who said, “Management is a multiple purpose organ that manages a business, manages a manager and manages workers and work”? (A) Harold Konntz (B) Peter Drucker (C) Kenneth O ‘Donell (D) Anonymous 4- Under mechanism of scientific management, scientific task setting includes: (A) Time study (B) Motion study (C) Method study (D) All of the above 5- Management as a discipline is the function of________. (A) Science (B) Art (C) Creativity (D) All of the above 6- Which theory assumes that people are naturally lazy and will avoid work and responsibilities if possible? (A) Theory X (B) Theory Y (C) Theory Z

(D) None of the above 7- Who is the person you have to give importance under the company’s checklist before making call to the consultant. (A) Managers (B) Employees (C) Customer (D) All of the above 8- What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail? (A) Proximity of markets (B) Customer preference to brands (C) Both (A) and (B) (D) None of the above 9- The objectives in corporate governance are (A) Growth (B) Stability (C) Shareholders value maximization (D) All of the above 10- The word________denotes a function, a task, a discipline. (A) Management (B) Leadership (C) Motivation (D) None of the above ANSWERS: 1-(A), 2-(D), 3-(B), 4-(D), 5-(C), 6-(A), 7-(B), 8-(A), 9-(D), 10-(A) 11- The concept of SBU includes (A) Unrelated products and businesses that are separated, (B) The fact that each SBU has its own CEO (C) A scientific method of grouping the business (D) All of the above 12- The factors coming under philosophy of scientific management are:

(A) Co-operation (B) Maximum output (C) Harmony (D) All of the above 13- Advantage of delegation of authority results in prompt ________. (A) Understanding (B) Decision making (C) Both (A) and (B) (D) None of the above 14- Costliness of the ________ is the overriding factor determining the extent of decentralization. (A) Decision (B) Staffing (C) Controlling (D) Managing 15- Which law states that ‘you get what you deserve and not what you desire’? (A) Law of destiny (B) Law of Karma (C) Law of vision (D) Law of peace 16- Positive motivation makes people willing to do their work in the best way they can and improve their ________. (A) Skills (B) Performance (C) Both (A) and (B) (D) None of the above 17-______ is a tool for corporate governance. (A) Management (B) Communication (C) Coordination (D) All of the above 18-Who is the father of the three-needs theory? (A) Vroom (B) McClelland

(C) Peter Drucker (D) None of the above 19-The non-financial type of motivators would be (A) Encouragement (B) Freedom (C) Recognition (D) All of the above 20- Learning organizations are adaptive to their________environment. (A) Internal (B) External (C) Work (D) None of the above ANSWERS: 11-(D), 12-(D), 13-(B), 14-(A), 15-(A), 16-(B), 17-(B), 18-(B), 19-(D), 20-(B) 21- Fedrick Winslow Taylor’s Mechanism of Scientific Management includes (A) Scientific task setting (B) Planning the task (C) Standardization of tools and equipments (D) All of the above 22- Under the principles of effective ______, it is said that never delegate and disappear. (A) Delegation (B) Management (C) Organisation (D) Centralisation 23- The higher the ________ level of the employee, the lower the job satisfaction. (A) Managerial (B) Educational (C) Satisfaction (D) None of the above 24-________ is the result of human limitation to the span of management. (A) Delegation (B) Satisfaction

(C) Motivation (D) Development 25- The different A’s of the service sector are (A) Acceptability, Awareness, Answerability (B) Acceptability, Awareness, Availability (C) Administration, Awareness, Availability (D) Acceptability, Acknowledgement, Availability 26- The external factor(s) that limit control is (are) (A) govt. policies (B) Market changes (C) Economic changes (D) All of the above 27- Communication barrier(s) in the international environment is (are) (A) Loss by transmission (B) Loss by poor retention (C) Poor listening (D) All of the above 28- Management is a creative and________process. (A) Systematic (B) Continuous (C) Long (D) None of the above 29- The old control technique(s) which were used through years is (are) (A) Unity of policies (B) Break-even analysis (C) Budgetary control (D) All of the above 30- What does a mission statement specify that the organization will achieve? (A) Goals (B) Profit (C) Both (A) and (B) (D) None of the above

ANSWERS: 21-(D), 22-(A), 23-(B), 24-(A), 25-(B), 26-(D), 27-(D), 28-(B), 29-(D), 30-(A) 31- ______ is a process of influencing people. (A) Motivation (B) Leadership (C) Delegation (D) Controlling 32- The following is (are) the element(s) of control (A) Authority and knowledge (B) Guidance and direction (C) Constraint and restraint (D) All of the above 33- Which type of strategies do professional managers help organizations in chalking out? (A) Corporate (B) Multi-disciplinary (C) Both (A) and (B) (D) None of the above 34- Limitation of control is (are) (A) External factors (B) Fixing of responsibility (C) Internal factors (D) Both (A) and (B) 35- MBO was invented by ________. (A) Peter Drucker (B) Koontz & O ‘Donell (C) Henry Fayol (D) None of the above

36- The relationship(s) for selecting the span of control would be: (A) One to one (B) Cross relationship (C) Direct group

(D) All of the above 37- Management is said to be the combination of three factors, arts, science and the third is (A) Profession (B) Authority (C) Communication (D) None of the above 38- One of the popular forecast is (A) Technological (B) Economic (C) Demand (D) None of the above 39- Events are occurrences designed for ________ interests. (A) Marketing (B) Customer (C) Both (A) and (B) (D) Company 40- Limitation(s) of business planning is (are) (A) Time Consuming (B) Expensive device (C) Heavy cost of planning (D) All of the above ANSWERS: 31-(B), 32-(D), 33-(A), 34-(D), 35-(A), 36-(D), 37-(A), 38-(C), 39-(A), 40-(D) 1-Non-monetary benefits given to employees include (A) Bonus (B) Job enrichment (C) Pension (D) Stock options 2-An example of secondary strike is (A) Listening or cat call strikes (B) Token or protest strikes (C) Sympathy strikes

(D) Tool-down or pen down strikes 3-Which method of management training is not a part of ‘off the job method’? (A) Simulation (B) Project assignment (C) Role playing (D) Case study 4-watered capital means, the difference between (A) Long term working capital and short term working capital (B) net working and gross working capital (C) the book value and the realizable value of assets (D) the market value and book value of assets 5-As per the WTO agreement, TRIMs allows (A) foreign investment at par with domestic investment (B) exclusive marketing rights in domestic market (C) reduction in tariff duties on marine products (D) None of the above 6-The technique of acquiring material and manufacturing goods only as needed to satisfy customers orders is called as (A) Just in time (B) Maintaining levels of stock (C) Buffer stock (D) Economic Order Quantity 7-What is the participative performance appraisal method? (A) Human Resource Accounting Method (B) Management by Objectives Method (C) Behaviorally Anchored Rating Method (D) 360 Degree Appraisal 8-The main symptom of undertrading is (A) Low inventory turnover ratio (B) High inventory turnover ratio (C) High current ratio (D) Very efficient credit management 9-The World Trade Organization (WTO) started functioning from

(A) 1st January 1980 (B) 1st January 1975 (C) 1st January 1995 (D) 1st January 1990 10-Product positioning is an act of (A) distributing through retailers (B) distributing through wholesalers (C) marketing through internet (D) occupying a distinct image in the customers’ mind ANSWERS: 1-(B), 2-(C), 3-(B), 4-(D), 5-(A), 6-(A), 7-(B), 8-(C), 9-(C), 10-(D) 1-Non-monetary benefits given to employees include (A) Bonus (B) Job enrichment (C) Pension (D) Stock options 2-An example of secondary strike is (A) Listening or cat call strikes (B) Token or protest strikes (C) Sympathy strikes (D) Tool-down or pen down strikes 3-Which method of management training is not a part of ‘off the job method’? (A) Simulation (B) Project assignment (C) Role playing (D) Case study 4-watered capital means, the difference between (A) Long term working capital and short term working capital (B) net working and gross working capital (C) the book value and the realizable value of assets (D) the market value and book value of assets 5-As per the WTO agreement, TRIMs allows (A) foreign investment at par with domestic investment (B) exclusive marketing rights in domestic market

(C) reduction in tariff duties on marine products (D) None of the above 6-The technique of acquiring material and manufacturing goods only as needed to satisfy customers orders is called as (A) Just in time (B) Maintaining levels of stock (C) Buffer stock (D) Economic Order Quantity 7-What is the participative performance appraisal method? (A) Human Resource Accounting Method (B) Management by Objectives Method (C) Behaviorally Anchored Rating Method (D) 360 Degree Appraisal 8-The main symptom of undertrading is (A) Low inventory turnover ratio (B) High inventory turnover ratio (C) High current ratio (D) Very efficient credit management 9-The World Trade Organization (WTO) started functioning from (A) 1st January 1980 (B) 1st January 1975 (C) 1st January 1995 (D) 1st January 1990 10-Product positioning is an act of (A) distributing through retailers (B) distributing through wholesalers (C) marketing through internet (D) occupying a distinct image in the customers’ mind ANSWERS: 1-(B), 2-(C), 3-(B), 4-(D), 5-(A), 6-(A), 7-(B), 8-(C), 9-(C), 10-(D) 21-A and B are partners sharing profits in the ratio 1:2. C is admitted and the new profit sharing ratio is 1:2:3. Sacrificing ratio is (A) 1:3 (B) 2:1 (C) 3:1

(D) 1:2 22-It is sometimes referred to as scalar organization. (A) Functional organization (B) Line organizational (C) Line and Staff organization (D) Matrix organization 23-LIBOR is related to calculation of (A) Reserves and Surplus (B) Depreciation (C) Amortisation (D) International Based Interest Rates 24-CRR is related to (A) Credit Rating Ratio (B) Courier Representative Relationship (C) Customer Repo Rate (D) Controlling Liquidity Ratio 25-Principal of Unity of Command means (A) The subordinate should receive orders and instructions from only one supervisor (B) The flow of authority should flow one top to bottom (C) There must be unity of purpose (D) All activities must be co-ordinated effectively 26-Excess of average profit earned by the firm over and above its normal profit is (A) Bumper profit (B) Normal profit (C) Super profit (D) Excess profit 27-A complex set of forces affects the nature of organization; one of these is (A) Structure (B) Goals (C) Interpersonal relationship (D) Research 28-MIGA is related to (A) Cargo insurance

(B) Life Insurance (C) Non-Life Insurance (D) FDI Insurance 29-Expectancy theory of motivation was developed by (A) Victor Vroom (B) Clayton Alderfer (C) George Terry (D) Douglas McGregor 30-Prime cost = (A) Direct material + Direct labour + Indirect expenses (B) Indirect labour + Direct expenses + selling expenses (C) Direct material + Direct labour + Direct expenses (D) Indirect Material + Direct labour + administrative expenses ANSWERS: 21-(D), 22-(B), 23-(D), 24-(D), 25-(A), 26-(C), 27-(A), 28-(D), 29-(A), 30-(C) Marketing is both an “art” and a “science” there is constant tension between the creative side of marketing and the ________ side. A. Selling side B. Formulated side C. Management side D. Forecasting side Good marketing is no accident, but a result of careful planning and __________? A. Execution C. Strategies D. Tactics e. Research The most formal definition of marketing is ____________? A. Meeting needs profitably B. Identifying and meeting human and social needs C. The 4Ps (Product, Price, Place, Promotion) D. an organizational function and a set of processes for creating, communicating, and delivering, value to customers, and for managing customer relationships in ways that benefit the organization and its stake holders. E. improving the quality of life for consumers Marketing management is ____________?

A. Managing the marketing process B. Monitoring the profitability of the companies products and services C. Developing marketing strategies to move the company forward D. The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value, A transaction involves ____________? A. at least two parties C. each party is capable of communication and delivery D. each party is free to accept or reject the exchange offer E. all of the above __________ goods constitute the bulk of most countries’ production and marketing efforts. A. Durable B. Impulse C. Physical D. Service e. Event Information can be produced and marketed as a ___________? A. Product b. Show C. Reality D. Service Charles Revson of Revlon observed: “In the factory, we make cosmetics; in the store, _________. A. we sell quality B. we challenge competitors C. we implement ads D. we sell hope A Marketer is someone seeking a response from another party, called the __________. A. Customer B. Fund raiser, contributor C. Voter D. Prospect In latent demand, consumers may share a strong need that cannot be satisfied by a/an____________? A. Future Product B. Expected Product C. Latent Product D. Existing Product In __________more customers would like to buy the product than can be satisfied. A. latent demand B. irregular demand

C. overfull demand D. excessive Marketers often use the term ___________ to cover various groupings of customers. A. People B. Buying power C. Demographic segment D. Market Companies selling mass consumer goods and services such as soft drinks, cosmetics, air travel, and athletic shoes and equipment spend a great deal of time trying to establish a superior brand image in markets called __________. A. Business markets B. Global markets C. Consumer markets D. Nonprofit and governmental markets In business markets, advertising can play a role, but a stronger role may be played by the sales force, ______, and the company’s reputation for reliability and quality. A. Brand image B. Distribution C. Promotion D. Price Global marketers must decide ___________. A. Which countries to enter B. How to adapt their product and service features to each country C. How to price their products in different countries D. All of the above In order to describe a cluster of complementary products and services that are closely related in the minds of consumers but are spread across a diverse set of industries, Mohan sawhney has proposed the concept of__________? A. Vertical Integration B. Horizontal Integration C. beta Market D. Meta Market The age which promises to lead to more accurate levels of production, more targeted communications, and more relevant pricing is term as____________. A. Age of Globalization B. Industrial Age C. Information Age D. Production Age Many countries have ________ industries to create greater competition and growth opportunities.

A. open-market B. deregulated C. regulated D. scientifically segmented Customers are showing greater price sensitivity in their search for ___________. A. The right product B. The right service C. The right store D. Value Rising promotion costs and shrinking profit margins are the result of ___________. A. Changing technology B. Globalization C. Deregulation D. Heightened competition In response to giant retailers and category killers, entrepreneurial retailers are building entertainment into stores with coffee bars, lectures, demonstrations, and performances. They are marketing a(n) ________ rather than a product assortment. A. Customer value B. Customer delight C. total service solution D. intangible benefit(s) Many brick-and-click competitors became stronger contenders in the marketplace than the pure-click firms because they had a larger pool of resources to work with and ________. A. Better prices B. Well-established brand names C. One-on-one communications D. direct selling capability The __________ is practiced most aggressively with unsought goods, goods that buyers normally do not think of buying, such as insurance, encyclopedias, and funeral plots. a. Marketing concept b. Selling concept c. Production concept d. Product concept The ________ concept holds that consumers will favor those products that offer the most quality, performance, or innovative features. A. Product B. Marketing C. Production D. Selling

The concept holds that consumers and businesses, if left alone, will ordinarily not buy enough of the organization’s products is termed as____________? A. Production Concept B. Selling Concept C. Marketing Concept D. Buying Concept Several scholars have found that companies who embrace the marketing concept achieve superior performance. This was first demonstrated for companies practicing a ___________ understanding and meeting customers’ expressed needs. A. Reactive market orientation B. Proactive marketing orientation C. Total market orientation D. Impulsive market orientation In the course of converting to a marketing orientation, a company faces three hurdles _______. A. Organized resistance, slow learning, and fast forgetting B. Management, customer reaction, competitive response C. Decreased profits, increased R&D, additional distribution D. Forecasted demand, increased sales expense, increased inventory costs Companies that practice both a reactive and proactive marketing orientation are implementing a __________ and are likely to be the most successful. A. Total market orientation B. External focus C. Customer focus D. Competitive, customer focus Marketers argue for a __________ in which all functions work together to respond to, serve, and satisfy the customer. A. Cross-functional team orientation B. Collaboration model C. Customer orientation D. Management-driven organization