Resume, Business Analyst

Amit Kumar Sharma E-mail: [email protected] Skype: amit_sharma0012 Objective: Attaining a position of command in a sustainable Technological organization where I can satisfy my skills and knowledge with exploring new learning and growth opportunities. To be a part of an organization where there is a scope of spreading wings of innovation towards the organizational success with developing me as a successful professional. Summary:  Around 2 years of experience in Business Analysis, Project Co-ordination, facilitating diverse learning, and building productive relationships with clients.  Worked extensively with product development team to ensure high level Service Delivery and Client Satisfaction.  Experienced in Requirement Gathering, Project Planning, Controlling, Technical Writing, SDLC (Systems Development Life Cycle), Change management, training, requirement analysis, SWOT Analysis, Recruiting.  Understanding of the cloud platforms, ERPs, Business Process Modeling, Process flow diagrams.  Expert in forecasting workforce requirements, establishing/redesigning organizations, and influencing/leading the work of individuals and groups in change initiatives.  Good knowledge of telecom technologies as CDMA, GSM, MSC, BSC, Telecom Usage, Chrun Management and Retention Business Requirement Documentation.  Customer Retention and maximize 'Customer Life Cycle Value', dealing with diverse teams on shore and offshore for overall client satisfaction Academics: Masters in Business Administration (Human Resources), MDU, Rohtak 2012 Postgraduate Diploma in Business Administration (Marketing), International Institute of Management 2012 Bachelors in Engineering, Electronics and Tele- Communications University of Rajasthan 2009 Trainings: Creating Business Start-Ups The Kawasaki Way (Alison/ Stanford University) Certified (Cert. No: AC-397-1094409). Pursuing certification course in Strategy and Business Analysis from Stanford/ Alison Orchard School of Commerce, Singapore (Training and Development) October 2011 Internship in Bharat Sanchar Nigam Limited on Telecom Networks. SAP ERP Trained, Salesforce CRM Technical Skills Used: Designing Platforms: Database: Operating System: Other application s/w: ERP: Methodologies Used: UML Tools:

MATLAB 7.0, UML 2.0 MS Access 2007 Windows 7, XP, Vista MS Outlook, Excel, Word, Access, SAP (HR), Baan, Salesforce SFDC, Reporting UML and SCRUM, Agile, Six Sigma MS Visio, Argo, IBM Rational Rose, Tibco, BPMN

Skills: Business Analysis, Requirement Analysis, Reporting, Project Management, Presentation, Strategic Decision Making, Business Process Reengineering, Use cases, Market Research, Marketing and promotion, Customer retention, Trend Analysis, Hypothesis Testing, Regression Testing, Brand Management, Brand Promotion Retention, Telecommunication Engineering. Experience Summary: Navyuga Infotech/ National Informatics Center Senior Business Analyst/ Manager Business Development Client: National Informatics Center/ Ministry of Tourism Project Name: University Management System Domain: Hospitality, IT, Education Project Description: MoT (Ministry of Tourism) assigened the project to conduct study of present system in place and recoomend the best possible solution for the all Institues of Hotel Management.across the country. This includes the SRS, DPR, Prototype Development and recommending the best possible solution to automate the activities from the system. This system includes: Inventory Management, University/Institute Management & Administration, Asstet Management. Job Responsibilities (but not limited to):

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Requirement gathering, Prepared project plan and execution strategy for the requirement gathering stage.  Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.  Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.  Assisting Project Manager, Sr. Project Manager in project planning and execution, Project Management activities.  Preparing SRS (Software requirement specification), Prototype/ Mock-ups.  Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)  Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required.  Defining the workflows for the systems based on the meetings and requirement gathered out of the meetings.  Work independently with users to define concepts and under direction of project managers  Develop requirements specifications according to standard templates, using natural language.  Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.  Be the liaison between the business units, technology teams and support teams. Job responsibilities as BD Manager also includes:  Hiring the staff for the project recommended by the HR Department.  Training new recruits on the sales and making sure the sales targets met with them.  Preparing monthly and weekly reports for the sales team and performance analysis.  Responsible for client interaction and understand their requirement to recommend them the best possible solution.  Calculating customer life cycle value and ensure the highest degree of client satisfaction. Team Size: 12 Technologies Used: MS Visio, MS Project, SQL Server 2008, SSIS, UML 2.0 Wits Technologies (CutMyHTML) Business Analyst/ Product Manager Domain: E-Commerce, B2B, B2C Projects Undertaken: 1.) CutMyHTML.com: Business to Customer (B2C) Role: Business Analyst | Product Manager 2.) ExclusiveLane.com: E-Commerce Role: Business Analyst Project Description: Exclusivelanes was an E-Commerce project for selling handcraft items. This roject included the order management system, Shipping management, Product Insights, and CMS and was built on E-commerce Platform.. Major Responsibilities:  Working with Product development team to ensure product delivery.  Designing wireframes and sending to clients, stakeholders for their approval, and formulating the functional requirements.  Acting as a liaison between stakeholders and product development through the SDLC.  Analyzed and participated in different stages of staffing; integration testing, performance testing, regression testing etc.  Using social media tools extensively to promote the product and product designing.  Developing strategy for brand promotion marketing and brand awareness.  Working with UML and dealing with Project team to ensure on time delivery.  Developing , deploying & managing, Marketing campaign and Retentions programs.  Responsible for creating test cases, test plans, test scenarios, reviewing code.  Worked on E-Commerce products, B2B(Business to Business), B2C (Business 2Customer) websites using technologies.  Review and analyze the end product before the client delivery.  Signing Service Level Agreements (SLA), NDA (Non Disclosure Agreement).  Responsible for allocating task, monitoring team, ensuring quality product and on time delivery.  Identified the need for the Training and arranging the in house and external training sessions for end users. Change Management Initiatives:  Working as a change agent for the company responsibility is to ensure streamlining and smooth functioning of the process.

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Responsible for designing Business Process followed by process analysis, implemented KMS (Knowledge Management System).  Advise the management towards the improvements business performance and maximization of growth and provide recommendations.  Dealt with onshore and offshore teams, training the offshore end users on webinars, Communicated business plans and ensuring client satisfaction.  Developed a set of actions and targeted change management plans – including communication plans, sponsor roadmap, coaching plan, training plan and resistance management plan. Team Size: 7 Members Technologies and Skills: UML, Visio, Scrum(Agile), Wireframes, MS Project tech Infosystem (Client-AT&T, Microsoft, Accenture) Sr. Associate/ Analyst Domain: IT Staffing Responsibilities:  Gather and evaluate requirements from multiple sources as conducting interviews with clients, their employees, and their management team, stakeholders along with other sources  Understand the business and identify process improvement opportunities  Produce functional specification requirements, Produce requirements documents  Communicate business problems with organization’s managers and associates.  Analyzed and participated in different stages of staffing: Planning, Analyzing, Requirements  Active part of the team for Business process reengineering (BPR).  Maintain processes, templates, and other documents and formulated, analyzed the scope and implemented the Best Practices in process and carrying out the results.  Facilitate sessions with staff to executive level, gaining consensus across a diverse set of individuals with varying opinions.  Determine where either a point solution or fully comprehensive automated solution would improve the efficiency or effectiveness of key back office functions Coordinate and participate in the multiple stages of staffing.  Support the BI reporting solutions Work independently and engage in multiple initiatives simultaneously  Communicate business problems, alternatives, product strategy and tool functionality to wide, diverse audiences  Organized business presentation and business proposals.  Assisted client in putting plans into action. Associate Consultant Domain: ITeS Business Analysis Responsibilities:  Gathering the requirements, Identifying key deliverables,  As a Process Analyst worked with a team of QA, Team leads, Managers analyze the process.  Identifying the scope of process improvement and effective management.  Reduced the AHT (Average Handling time). Implementing best practices and change management,  Suggesting the management for the process improvement opportunities.  Work Flow Analysis, defining the process and converting them into functional requirements using UML. Internships and Trainings:  SAP HR and CRM May 2012  Orchard School of Commerce, Singapore (Training and Development) October 2011  ICICI Prudential (Intern Trainer) August to October 2009  BSNL Training on telecom technologies and telecom Exchanges 2008  Omega Electronics. Training on microcontrollers and microprocessors 2006 Academic Projects and Research Summary: Technical Projects:  Low cost Automatic Railway Gate Controller  Programmable Land Rover Robot  PC Controlled Car  Wireless security system with Audio and Video Recording  Digital filter circuit designing with MATLAB Management Projects:

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Research Analysis of Indian Economy and Sustainability. Design Layout and Plan of Virtual Organizations (ExploreDelhi.com). Comparative research study of Indian Telecom sector. Research study “Euro Zone crisis and remedies. Team Building and Effective management Salesforce CRM customization (Freelance)

Strengths:  Creativity: Ability to merge creative visions with business objectives to create distinctive and engaging content.  Leadership: Mentored new joiners, nourishing them provided support on escalations and made them perform.  Presenting: Delivered presentation for business generation. Have delivered more than 100 presentations on telecommunication, management, marketing, electronics, Human Resources, Sustainable Development.  Dealt with onshore and offshore teams and delivered towards organizational performance.  High convincing and motivation factor. Can do attitude in adverse situations.  Administrative and managerial capabilities: Organized team meetings and worked towards organizational success  Learning and Training skills: Zeal and enthusiasm to learn and implementing new things. Enthusiastic for training people.  Excellent Skills in: Reading, writing listening, training, mentoring.  Extreme dedication and sense of duty with full commitment towards targets. Accolades and Associations:  Rookie of the month award from current organization for exceptional target achievements.  Having written appreciations from the management for the achievements.  Winner of many inter college presentation competitions.  Membership of SHRM (Society of Human Resources Management), AIMA (All India Management Association).  Active member of IEEE (Institute of Electrical and Electronics Engineers)  Awarded as best performer for three consecutive years.  Winner of state level music completion War of Instruments 2008.  Been a runner up in Electronics Expo 2009.  Successfully organized many events in college. Hobbies and Interest areas:  Reading books on different areas: Technology, Marketing, Business, Encyclopedias, Networks, Society, History, etc.  Traveling to places of different cultures and ethnicity across the boundaries.  Mass Communication and motivating people delivering presentations.  Playing Guitar: got a number of awards in music competitions.  Photography: Nature, Life, Landscape, etc.  Collecting Softwares  Researching people’s anthropological nature of different races, class and places.

I hereby declare that all above information is true as per best of my knowledge and belief. Place –DELHI

(AMIT KUMAR SHARMA)