Solving Problems And Conflicts In A Team
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Solving Problems and Conflicts in a Team Presentation for Personnel Management & Leasdership, Summer Semester 2015 Anurag Singh
22.06.15
Content Why do me need conflict management?? What is a team?? & How does it Function?? What is a Conflict? Is it good or bad for my team?? How does a conflict Escalate? What are the various modes of conflict resolution? Conclusion 2
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Importance of Solving Problems & Conflict for MAPE
Image Source: http://www.cpr.org.gh/course/the-theory-of-conflict-and-management-the-necessary-knowledge; http://www.notredameonline.com/resources/interculturalmanagement/cross-cultural-awareness-may-aide-your-conflict-resolution-efforts/; http://profcommunications.net/conflict-resolution/ Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
What is a Team? Definition
Working on Common Goal
Varied Skills
Group of People
TEAM??
4
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://www.bkforex.com/tag/team/
Dysfunctions of team – by Patrick Lencioni Absence of trust
Absence of Trust
•Conceal their weaknesses and mistakes from one another •Hesitate to ask for help or provide constructive feedback •Hesitate to offer help outside their own areas of responsibility •Jump to conclusions about the intentions and aptitudes of others without attempting to clarify them •Fail to recognize and tap into one another’s skills and experiences •Waste time and energy managing their behaviors for effect •Hold grudges •Dread meetings and find reasons to avoid spending time together Image Source: http://thecuriousdentist.com/%E2%80%9Cbut-it-doesn%E2%80%99t-hurt%E2%80%9D/
5
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Dysfunctions of team – by Patrick Lencioni Fear of Conflict
Fear of Conflict Absence of Trust
6
•Have boring meetings •Create environments where back-channel politics and personal attacks thrive •Ignore controversial topics that are critical to team success •Fail to tap into all the opinions and perspectives of team members •Waste time and energy with posturing and interpersonal risk management
Image Source: http://www.slideshare.net/JoelWenger1/building-better-teams-overcoming-the-5-dysfunctions-201 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Dysfunctions of team – by Patrick Lencioni Lack of Commitment
Lack of Commitment Fear of Conflict Absence of Trust
7
•Creates ambiguity among the team about direction and priorities •Watches windows of opportunity close due to excessive analysis and unnecessary delay •Breeds lack of confidence and fear of failure •Revisits discussions and decisions again and again •Encourages second-guessing among team members
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://jameskaskade.com/?p=2505
Dysfunctions of team – by Patrick Lencioni Avoidance of Accountability
Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust
8
•Creates resentment among team members who have different standards of performance •Encourages mediocrity •Misses deadlines and key deliverables •Places an undue burden on the team leader as the sole source of discipline
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://cube214.com/blog/?p=1076
Dysfunctions of team – by Patrick Lencioni Inattention to Result
Inattention to Result Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust
9
•Stagnates/fails to grow •Rarely defeats competitors. •Loses achievement-oriented employees •Encourages team members to focus on their own careers and individual goals •Is easily distracted
Image Source http://2.bp.blogspot.com/-pbuikOEQaoo/U_eGZySMbxI/AAAAAAAAEq8/mbPo3b7Qzig/s1600/default.png Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational) Definition
As per Wikipedia: “Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group”.
Image Source http://www.cliparthut.com/clip-arts/571/conflict-clip-art-571773.png 10 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational) Types Conflict
Task (TC) • Disagreement due to some task and its content, direction and goal • Stimulates creativity, healthy competition • Boosts self confidence in team members
Negative (Dysfunctional)
Performance
Positive (Functional)
RC
TC
Conflict
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Relationship (RC) • Disagreement due to interpersonal relations and hostilities • Stimulates negative impact in the team • Counter productive in nature.
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective issue
Discussion
Lose-Lose Win-Lose Win-Win
Hardening Time
12 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Debate Argumentation Tactics Hardening
Conflict Issue
Behavior
Objective issue & Superiority
Verbal Confrontation, Emotional Pressure and Debates Lose-Lose Win-Lose Win-Win
Time 13 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective Issue, Self Image & Proving ones mastery
Blocking opponents, Action an d nonverbal communication
Action over Words Action without consultation
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time 14 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Images and Coalitions
Covert attack at opponents identity
Action over Words
Conflict Issue
Behavior
Issues Personalized, Save own Reputation
Coalition formation, Exploitation of gaps in norms
Debate Lose-Lose Win-Lose Win-Win
Hardening Time
15 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Loss of Face
Loss of face
Images and Coalitions
Action over Words
Debate
Conflict Issue
Behavior
Fundamental values, Expose opponent, Distrust opponent
Attacking opponent’s public face, Restoring own prestige Lose-Lose Win-Lose Win-Win
Hardening Time
16 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl)
Escalation
Threat as a Strategy Ultimatums Loss of Face
Images and Coalitions Conflict Issue
Behavior
Control opponent
Extending Conflict, Presenting Ultimatums restricting alternative
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time
17 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl)
Limited destructive Blows Execute ultimatum Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions Conflict Issue
Behavior
Hurt opponent more than self, Survival
Limited attempts to overthrow opponents, Opponent not seen as a person
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time
18 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl)
Fragmentation Attacking Opponent’s Core Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions Conflict Issue
Behavior
Outlasting opponent malice, Survival
Annihilate by destroying power source, No real communication
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time 19 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl) Together into Abyss Abandon self survival Fragmentation
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions Conflict Issue
Behavior
Annihilation at any cost
Unlimited war, limitless violence, Acceptance of self destruction
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time
20 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Resolution of conflict
Together into Abyss
Arbitration /Litigation
Fragmentation
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Mediation
Images and Coalitions
Action over Words
Debate
Negotiation Hardening Time 21 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Lose-Lose Win-Lose Win-Win
Resolution of Conflict Modes
•Focus on concerns of self •Dominated & Power oriented
Assertiveness
Competing
Cooperativeness Image Source: http://www.flaticon.com/free-icon/one-man-shouting-to-another-man_27911 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict Modes
Collaborating
•Focus on concerns of both parties •Builds trust and openness in team
Assertiveness
Competing
Cooperativeness Image Source: http://www.flaticon.com/free-icon/males-friends-hug-side-by-side_46968 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict Modes
Competing
Assertiveness
Collaborating
Avoiding
•Focus on ignoring conflicts •Can be used to solve trivial issues
Cooperativeness Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Sourcehttps://www.cpp.com/images1/tki-interactive-graphic.gif
Resolution of Conflict Modes
Collaborating
Avoiding
Accommodating
Assertiveness
Competing
•Focus on concerns of others •Used when one party accepts that its wrong
Cooperativeness Image Source: http://www.saulsyabsvariety.com/blog/assets/0_0_0_0_250_388_library_317117.png?u=634607582047405000 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict Modes
Assertiveness
Competing
Collaborating
Compromising
Avoiding
•Focus on intermediate solution •Used to find early solutions
Accommodating
Cooperativeness Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Source: http://www.flaticon.com/free-icon/men-couple_10626
Resolution of Conflict Modes
Competing
Collaborating Win-Win
Assertiveness
Win-Lose
Compromising Win/LoseLose/Win
Avoiding
Accommodating Win-Lose
Lose-Lose
Cooperativeness Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Source: http://www.flaticon.com/free-icon/men-couple_10626
Conclusion Story of 17 camels and 3 brothers!!
Look for the 18th Camel!!
28 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://www.arts4learners.com/wpcontent/gallery/camel/camel-wm0011.png
Questions?? Please!!
29 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://netanimations.net/Animated-dancing-red-questionmark-picture-moving.gif
References
1. DESIVILYA, Helena, Anit SOMECH and Helena LIDGOSTER, 2010. Innovation and Conflict Management in Work Teams: The effect of Team Identification and Task and Relationship Conflict. In: Negotiation and Conflict Management Research [online]. 3(1), S. 28-48. Wiley Online Library. Available at: http://edu.haifa.ac.il/personal/asomech/Publications.files/Innovation_conflict_management.pdf 2. ZAHAVY, Drach and Anit SOMECH, 2001. Understanding Team Innovation: The Role of Team Processes and Structures. In: Group Dynamics: Theory, Research, and Practice [online]. Available at: https://lecturers.haifa.ac.il/he/hw/adrachze/Documents/Understanding%20Team.pdf 3. NAZZARO, Ann and Joyce STRAZZABOSCO, 2009. Group dynamics and Team building. In: World Federation of Hemophilia [online]. Available at: http://www1.wfh.org/publication/files/pdf-1245.pdf 4. Dr. ZAYED, Adel and Dr. Mostafa KAMEL, 2005. Teams and Work Groups. 1. edition. Cairo: CAPSCU. ISBN 977-223-989-2 5. FABIAN, Robinson and P. A. NORISSTOWN, 2008. Effective Problem Solving in Teams. Available at: http://www.nesug.org/Proceedings/nesug08/as/as01.pdf 6. VERMA, Vijay K, 1998. Conflict management. The Project Management Institute Project Management Handbook, Ed Jeffrey Pinto. Available at: http://www.iei.liu.se/pie/teio12/allmanna_filer/1.171778/conflManagementVerma.pdf 7. PHILLIPS, Jean and Stan GULLY, 2012.Organizational Behavior Tools for Success: Managing Conflict and Negotiating. 10. edition, international edition. U.S.A: South-Western Cengage Learning. ISBN: 1-111-53051-3 8. THOMAS, Kenneth W., Ralph H. KILMANN, 2012. Thomas-Kilmann Conflict Mode Instrument. In: CPP Inc. [online]. Available at: https://www.psychometrics.com/docs/tki_pir.pdf 9. ROBERT BOSCH GMBH, 2013. Quality Management in the Bosch Group: Problem Solving. Stuttgart: Robert Bosch GMBH. Internal Document
30 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
22.06.15
Content Why do me need conflict management?? What is a team?? & How does it Function?? What is a Conflict? Is it good or bad for my team?? How does a conflict Escalate? What are the various modes of conflict resolution? Conclusion 2
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Importance of Solving Problems & Conflict for MAPE
Image Source: http://www.cpr.org.gh/course/the-theory-of-conflict-and-management-the-necessary-knowledge; http://www.notredameonline.com/resources/interculturalmanagement/cross-cultural-awareness-may-aide-your-conflict-resolution-efforts/; http://profcommunications.net/conflict-resolution/ Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
What is a Team? Definition
Working on Common Goal
Varied Skills
Group of People
TEAM??
4
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://www.bkforex.com/tag/team/
Dysfunctions of team – by Patrick Lencioni Absence of trust
Absence of Trust
•Conceal their weaknesses and mistakes from one another •Hesitate to ask for help or provide constructive feedback •Hesitate to offer help outside their own areas of responsibility •Jump to conclusions about the intentions and aptitudes of others without attempting to clarify them •Fail to recognize and tap into one another’s skills and experiences •Waste time and energy managing their behaviors for effect •Hold grudges •Dread meetings and find reasons to avoid spending time together Image Source: http://thecuriousdentist.com/%E2%80%9Cbut-it-doesn%E2%80%99t-hurt%E2%80%9D/
5
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Dysfunctions of team – by Patrick Lencioni Fear of Conflict
Fear of Conflict Absence of Trust
6
•Have boring meetings •Create environments where back-channel politics and personal attacks thrive •Ignore controversial topics that are critical to team success •Fail to tap into all the opinions and perspectives of team members •Waste time and energy with posturing and interpersonal risk management
Image Source: http://www.slideshare.net/JoelWenger1/building-better-teams-overcoming-the-5-dysfunctions-201 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Dysfunctions of team – by Patrick Lencioni Lack of Commitment
Lack of Commitment Fear of Conflict Absence of Trust
7
•Creates ambiguity among the team about direction and priorities •Watches windows of opportunity close due to excessive analysis and unnecessary delay •Breeds lack of confidence and fear of failure •Revisits discussions and decisions again and again •Encourages second-guessing among team members
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://jameskaskade.com/?p=2505
Dysfunctions of team – by Patrick Lencioni Avoidance of Accountability
Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust
8
•Creates resentment among team members who have different standards of performance •Encourages mediocrity •Misses deadlines and key deliverables •Places an undue burden on the team leader as the sole source of discipline
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://cube214.com/blog/?p=1076
Dysfunctions of team – by Patrick Lencioni Inattention to Result
Inattention to Result Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust
9
•Stagnates/fails to grow •Rarely defeats competitors. •Loses achievement-oriented employees •Encourages team members to focus on their own careers and individual goals •Is easily distracted
Image Source http://2.bp.blogspot.com/-pbuikOEQaoo/U_eGZySMbxI/AAAAAAAAEq8/mbPo3b7Qzig/s1600/default.png Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational) Definition
As per Wikipedia: “Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one or more members of the group are either resisted by or unacceptable to one or more members of another group”.
Image Source http://www.cliparthut.com/clip-arts/571/conflict-clip-art-571773.png 10 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Conflict in a Team (Organizational) Types Conflict
Task (TC) • Disagreement due to some task and its content, direction and goal • Stimulates creativity, healthy competition • Boosts self confidence in team members
Negative (Dysfunctional)
Performance
Positive (Functional)
RC
TC
Conflict
Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Relationship (RC) • Disagreement due to interpersonal relations and hostilities • Stimulates negative impact in the team • Counter productive in nature.
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective issue
Discussion
Lose-Lose Win-Lose Win-Win
Hardening Time
12 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Debate Argumentation Tactics Hardening
Conflict Issue
Behavior
Objective issue & Superiority
Verbal Confrontation, Emotional Pressure and Debates Lose-Lose Win-Lose Win-Win
Time 13 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Conflict Issue
Behavior
Objective Issue, Self Image & Proving ones mastery
Blocking opponents, Action an d nonverbal communication
Action over Words Action without consultation
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time 14 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Images and Coalitions
Covert attack at opponents identity
Action over Words
Conflict Issue
Behavior
Issues Personalized, Save own Reputation
Coalition formation, Exploitation of gaps in norms
Debate Lose-Lose Win-Lose Win-Win
Hardening Time
15 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict
Escalation
Stages of Conflict Escalation (by Glasl)
Loss of Face
Loss of face
Images and Coalitions
Action over Words
Debate
Conflict Issue
Behavior
Fundamental values, Expose opponent, Distrust opponent
Attacking opponent’s public face, Restoring own prestige Lose-Lose Win-Lose Win-Win
Hardening Time
16 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl)
Escalation
Threat as a Strategy Ultimatums Loss of Face
Images and Coalitions Conflict Issue
Behavior
Control opponent
Extending Conflict, Presenting Ultimatums restricting alternative
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time
17 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl)
Limited destructive Blows Execute ultimatum Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions Conflict Issue
Behavior
Hurt opponent more than self, Survival
Limited attempts to overthrow opponents, Opponent not seen as a person
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time
18 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl)
Fragmentation Attacking Opponent’s Core Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions Conflict Issue
Behavior
Outlasting opponent malice, Survival
Annihilate by destroying power source, No real communication
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time 19 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Escalation of conflict Stages of Conflict Escalation (by Glasl) Together into Abyss Abandon self survival Fragmentation
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Images and Coalitions Conflict Issue
Behavior
Annihilation at any cost
Unlimited war, limitless violence, Acceptance of self destruction
Action over Words
Debate
Lose-Lose Win-Lose Win-Win
Hardening Time
20 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Sourcehttp://library.fes.de/pdf-files/bueros/namibia/05912.pdf
Resolution of conflict
Together into Abyss
Arbitration /Litigation
Fragmentation
Limited destructive Blows
Escalation
Threat as a Strategy
Loss of Face
Mediation
Images and Coalitions
Action over Words
Debate
Negotiation Hardening Time 21 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Lose-Lose Win-Lose Win-Win
Resolution of Conflict Modes
•Focus on concerns of self •Dominated & Power oriented
Assertiveness
Competing
Cooperativeness Image Source: http://www.flaticon.com/free-icon/one-man-shouting-to-another-man_27911 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict Modes
Collaborating
•Focus on concerns of both parties •Builds trust and openness in team
Assertiveness
Competing
Cooperativeness Image Source: http://www.flaticon.com/free-icon/males-friends-hug-side-by-side_46968 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict Modes
Competing
Assertiveness
Collaborating
Avoiding
•Focus on ignoring conflicts •Can be used to solve trivial issues
Cooperativeness Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Sourcehttps://www.cpp.com/images1/tki-interactive-graphic.gif
Resolution of Conflict Modes
Collaborating
Avoiding
Accommodating
Assertiveness
Competing
•Focus on concerns of others •Used when one party accepts that its wrong
Cooperativeness Image Source: http://www.saulsyabsvariety.com/blog/assets/0_0_0_0_250_388_library_317117.png?u=634607582047405000 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Resolution of Conflict Modes
Assertiveness
Competing
Collaborating
Compromising
Avoiding
•Focus on intermediate solution •Used to find early solutions
Accommodating
Cooperativeness Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Source: http://www.flaticon.com/free-icon/men-couple_10626
Resolution of Conflict Modes
Competing
Collaborating Win-Win
Assertiveness
Win-Lose
Compromising Win/LoseLose/Win
Avoiding
Accommodating Win-Lose
Lose-Lose
Cooperativeness Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015 Image Source: http://www.flaticon.com/free-icon/men-couple_10626
Conclusion Story of 17 camels and 3 brothers!!
Look for the 18th Camel!!
28 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://www.arts4learners.com/wpcontent/gallery/camel/camel-wm0011.png
Questions?? Please!!
29 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
Image Source: http://netanimations.net/Animated-dancing-red-questionmark-picture-moving.gif
References
1. DESIVILYA, Helena, Anit SOMECH and Helena LIDGOSTER, 2010. Innovation and Conflict Management in Work Teams: The effect of Team Identification and Task and Relationship Conflict. In: Negotiation and Conflict Management Research [online]. 3(1), S. 28-48. Wiley Online Library. Available at: http://edu.haifa.ac.il/personal/asomech/Publications.files/Innovation_conflict_management.pdf 2. ZAHAVY, Drach and Anit SOMECH, 2001. Understanding Team Innovation: The Role of Team Processes and Structures. In: Group Dynamics: Theory, Research, and Practice [online]. Available at: https://lecturers.haifa.ac.il/he/hw/adrachze/Documents/Understanding%20Team.pdf 3. NAZZARO, Ann and Joyce STRAZZABOSCO, 2009. Group dynamics and Team building. In: World Federation of Hemophilia [online]. Available at: http://www1.wfh.org/publication/files/pdf-1245.pdf 4. Dr. ZAYED, Adel and Dr. Mostafa KAMEL, 2005. Teams and Work Groups. 1. edition. Cairo: CAPSCU. ISBN 977-223-989-2 5. FABIAN, Robinson and P. A. NORISSTOWN, 2008. Effective Problem Solving in Teams. Available at: http://www.nesug.org/Proceedings/nesug08/as/as01.pdf 6. VERMA, Vijay K, 1998. Conflict management. The Project Management Institute Project Management Handbook, Ed Jeffrey Pinto. Available at: http://www.iei.liu.se/pie/teio12/allmanna_filer/1.171778/conflManagementVerma.pdf 7. PHILLIPS, Jean and Stan GULLY, 2012.Organizational Behavior Tools for Success: Managing Conflict and Negotiating. 10. edition, international edition. U.S.A: South-Western Cengage Learning. ISBN: 1-111-53051-3 8. THOMAS, Kenneth W., Ralph H. KILMANN, 2012. Thomas-Kilmann Conflict Mode Instrument. In: CPP Inc. [online]. Available at: https://www.psychometrics.com/docs/tki_pir.pdf 9. ROBERT BOSCH GMBH, 2013. Quality Management in the Bosch Group: Problem Solving. Stuttgart: Robert Bosch GMBH. Internal Document
30 Singh, Anurag / Solving Problems and Conflict in a team, Personnel Management & Leadership MAPE/ 15.06.2015
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