Using The Achieveit Dmaic Template

Using the AchieveIt DMAIC Template Introduction: At AchieveIt, we focus on driving execution for companies of all sizes and industries. Since the problem of execution is widespread, our clients use numerous methodologies to plan, manage and assist with process and plan implementation. Our custom DMAIC template will help ensure your six sigma projects are designed with best practices in mind and align directly with the AchieveIt platform. By combining your DMAIC process with this template and the AchieveIt platform, better execution is right around the corner.

How to Use the Template: Whether you are using DMAIC principles to improve manufacturing processes, operational effectiveness or another corporate initiative, this template will ensure the proper information, steps and accountable parties are established. As shown in the template, separate sections are available for each of the stopgates of DMAIC: Define, Measure, Analyze, Improve and Control. This how-to will ensure you include the most critical steps and information when completing your DMAIC template and enable success when using the AchieveIt platform to track, monitor and report your progress both through the DMAIC process and and the lifecycle of the continuous improvement initiative

Define: Define the Opportunity: In this section, include the key information regarding the opportunity for continuous improvement. Key Deliverables: Problem statement or goal; financial and customer benefits analysis; construction of team and project charter. Sucess Factors to Consider: Does management agree the ROI is high and goal is achievable? Is the goal highly focused? Are clear expectations, including timing, risks and accountable parties, properly created?

Measure Observe Issues & Collect Data: In this section, you must identify how you will measure success and validate these measurements. Key Deliverables: Process flowchart; validation of measurement system; performance baseline of the process capability. Sucess Factors to Consider: Is the baseline data accurate? Is the study Gage R&R approved (repeatable and reproduceable)? Are applicable subject matter experts assigned to and supporting the teams?

Analyze Generate Ideas and Establish Solutions: When setting goals for Analyze, it is important to consider the previous goals from Define and Measure in hopes that the problem can be discoverd. Analyze is a key collaborative step in achieving success where ideas and solutions are established. Key Deliverables: Major problem causes are understood; data supports the major problem analysis; steps are established to begin hypothesis testing. Sucess Factors to Consider: Are the problems strongly proven with data or is it still speculation?

Improve Implement Solutions: Improve is the key timeframe to implement remediation plans and strive towards improvement. Key Deliverables: Test/Pilot potential solutions; update SOPs and process maps; create rollout plan; implement final solution. Sucess Factors to Consider: Is the solution indisputable or are there other potential solutions? Are the proper steps, team members and dates assigned to ensure execution of the remediation plan?

Implement Solutions: Improve is the key timeframe to implement remediation plans and strive towards improvement. Key Deliverables: Test/Pilot potential solutions; update SOPs and process maps; create rollout plan; implement final solution. Sucess Factors to Consider: Is the solution indisputable or are there other potential solutions? Are the proper steps, team members and dates assigned to ensure execution of the remediation plan?

Control Validate Results & Monitor: Lastly, you must establish steps to ensure the Implementation is both successful and sustainable. Key Deliverables: Appropriate controls to ensure long-term success; permanent design changes or a control plan in place; Establishment of on-going tracking and reporting with firm due dates and status updates. Sucess Factors to Consider: Is a strong audit system in place to verify the control plan over time? Do you have a system to monitor status updates, metrics and changes? For more information about DMAIC, check out our blog post.

DMAIC Six Sigma Template Project Name: Cardiac Excellence Initiative Problem Statement:

We've falled behind the Centers for Medicare and Medicaid Services (CMS) standards for quality. One oppo documenting administered cardiac medications for cardiac patients.

(Summarize) Business Unit:

Cardiac Excellence

Executive Sponsor:

Dr. Bill Newburry, head of strategic initiatives

Team Members

Business Case Impact: This initiative will substantially improve our quality rating with CMS, as well as positively impacting long-term (direct and indirect cost) over the next 4 years.

Phase

D M

Order 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11

Level Phase Step Step Step Step Step Step Step Step Step Step Step

2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9

Phase Step Step Step Step Step Step Step Step Step

M 2.10 2.11 2.12

Step Step Step

A

3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8

Phase Step Step Step Step Step Step Step Step

I

4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12

Phase Step Step Step Step Step Step Step Step Step Step Step Step

C

5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11

Phase Step Step Step Step Step Step Step Step Step Step Step

ellence Initiative

've falled behind the Centers for Medicare and Medicaid Services (CMS) standards for quality. One opportunity for improvement is in cardiac outcomes. The first phase will be i umenting administered cardiac medications for cardiac patients.

diac Excellence

Bill Newburry, head of strategic initiatives

Responsible Party: Dr. Tanya Harding, head of Cardia business unit

initiative will substantially improve our quality rating with CMS, as well as positively impacting long-term rehospitalization rates and patient outcomes. We also expect a $300,0 the next 4 years.

Title Define Project charter created and approved Project team selected Project plan created Problem statement Project goal statement Operational definition of key terms "As-is" high-level SIPOC created Cost of poor quality and other financial impact Operational/strategic impact Define phase approved Updated project information appropriately communicated

Status On Track Achieved At Risk Achieved On Track On Track Not Started Off Track On Track On Track On Track On Track

Measure Measurable definition of Ys in Y = f(X) Process map(s) -- current state (as is) Photos or schematics of product or key process steps Data collection plan for Measure phase Measurement system analysis (MSA) Baseline performance of Ys Process capability Pareto chart(s) Cause-effect diagram(s)

On Track Achieved Off Track At Risk On Track On Track Not Started Off Track On Track On Track

Start Date

Due Date

Failure mode and effects analysis (FMEA) Measure phase completed and approved Updated project information appropriately communicated

On Track On Track On Track

Analyze Affinity on VOC or determine theories to test Data collection plan for analyze phase Test theories Analyze data to prove/deny theories Summary, listing proven theories and disproved theories List of (proven Xs) root causes i.e. Y= f (X1, X2,…Xn) Analyze phase completed and approved Updated project information appropriately communicated

Achieved Off Track At Risk On Track On Track Not Started Off Track On Track On Track

Improve List of alternative remedies (solutions) for each root cause Pugh or criteria selection matrix to evaluate alternatives Design of experiments (DOE) plan and results Pilot plan Pilot results List of remedies (solutions) selected Revised process map (and photos if applicable) Updated FMEA Implementation plan Statistical analysis of results -- before vs. after Improvement phase completed and approved Updated project information appropriately communicated

On Track On Track On Track Achieved Off Track At Risk On Track On Track Not Started Off Track On Track On Track On Track

Control Control plan List and examples of procedures Communication and training plans Control charts showing results Graphical and statistical analysis to prove improvement Results (metrics and COPQ) of actual vs. target vs. baseline Results signed off by champion and Finance Updated project plan (timeline/Gantt chart) Lessons learned Control phase completed and approved Updated project information appropriately communicated

On Track On Track Achieved Off Track On Track On Track On Track On Track On Track Achieved Off Track On Track

comes. The first phase will be in better

Tanya Harding, head of Cardiac Excellence iness unit

omes. We also expect a $300,000 cost savings

Assigned To

DMAIC Six Sigma Template Project Name: Problem Statement: (Summarize) Business Unit: Executive Sponsor:

Team Members

Business Case Impact:

Phase

D M

Order 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11

Level Phase Step Step Step Step Step Step Step Step Step Step Step

2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9

Phase Step Step Step Step Step Step Step Step Step

M 2.10 2.11 2.12

Step Step Step

A

3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8

Phase Step Step Step Step Step Step Step Step

I

4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12

Phase Step Step Step Step Step Step Step Step Step Step Step Step

C

5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11

Phase Step Step Step Step Step Step Step Step Step Step Step

Responsible Party:

Title Define

Status On Track

Measure

On Track

Start Date

Due Date

Analyze

Achieved

Improve

On Track

Control

On Track

Assigned To