Virgin Media Ebill.pdf

Mr. MADHU ANJANAYYA FLAT 3,THE QUEENS HOTEL MASBROUGH STREET ROTHERHAM SOUTH YORKSHIRE S60 1HW

Virgin Media PO Box 333 Swansea SA7 9ZJ

Got a question about your bill? Find the answer fast at virginmobile.co.uk/help

Your mobile bill Mobile number

07887333152

Account number

Bill date

Bill number

Page number

FA71593493

15/Aug/2018

2241350453

1 of 4

Your last bill Transactions since last bill Amount still owing

£25.00 £0.00 £25.00

This bill: Mobile charges New charges this month

Your balance

£155.56 £155.56

£180.56

What your bill covers

Your Direct Debit

This bill covers everything up to the end of 15/Aug/2018

We can't collect your balance by Direct Debit. Please call the team to discuss.

For details of the mobile numbers and charges covered on this bill, flip to page 3.

Your credit limit Your credit limit is £50.00. You can find out how this works on page 2.

Your credit limit Your credit limit is the maximum amount that you may owe us at any time. We'll send you a text to let you know if you're near your limit although you shouldn't rely on this for your own budgeting as it may not always be possible to reach you. If you do go over your limit, our team may suspend your phone temporarily. If this happens, you'll need to make an interim payment. The easiest way to do this is online by credit or debit card. Simply register or log into virginmobile.co.uk/youraccount then select 'Make a payment'. You can see your credit limit on the front page of your bill.

Need a VAT Invoice? Just to let you know, this isn't a VAT invoice. If you need a VAT invoice, simply log into virginmobile.co.uk/youraccount and select 'See your bill'. There you can print a VAT invoice in a jiffy.

Managing your account Want to see how many minutes, texts or data you have left each month or swap to eBilling? Just visit Your Account. It's our brilliant online area that lets you take control and manage your mobile account 24/7. Simply register or log in to Your Account at virginmobile.co.uk/youraccount There you can: • Check your allowance • Switch to eBilling and save £18 a year • Make a payment - register or change your credit or debit card • View and manage your tariff • See if you can use your phone abroad • Get a PUK code to unblock your phone And loads more. Log on and see for yourself!

Complaints

Insurance

If we have been unable to resolve your complaint within eight weeks, you can ask CISAS (an independent alternative dispute resolution scheme) to investigate your complaint for free.

Have you got one of our Pay Monthly contracts that come with inclusive insurance? Just so you know, mobile insurance with Virgin Media is administered by Asurion Europe Limited, which is authorised and regulated by the Financial Conduct Authority (no. 502545). The Insurer is Liberty Mutual Insurance Europe Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no.202205). And it's all included in your monthly tariff.

Visit www.cisas.org.uk, you can call them on 0207 520 3827, or write to them at CISAS, 70 Fleet Street, London, EC4Y 1EU.

Accessibility

Annual Airtime Price Rise

We work hard to make sure our services are easily accessible for all our customers.

If you started your current contract on or after 17 November 2014, the charge for your airtime will increase with your July bill each year. Any increase will be in line with the Retail Price Index (RPI) rate of inflation at the time, and we'll always give you 30 days' notice of the exact increase each year. For more information go to virginmedia.com/legal

All our paperwork, including your monthly bill, is produced in different formats. Please call our team to ask for the format that suits you. To ask for the format that suits you please call our team on 789 from your Virgin Mobile or on 0345 6000 789* from any other phone. If you don't use a voice phone, you can email [email protected]. Or you can use Typetalk to get in touch.

*Please note standard charges apply, please check with your network operator for rates

Lets have a closer look... Account number

Bill date

Page number

FA71593493

15/Aug/2018

New charges

2 of 4

£155.56

Transactions since last bill Your last bill

£25.00

Description

Date

Mobile number

£

Your new SIM Charge

18 Jul

07305779904

£0.00

Delivery Charge

18 Jul

07305779904

£0.00

Your bank returned the Direct Debit unpaid

31 Jul

-

£25.00

You paid by Direct Debit - thank you

30 Jul

-

Cr£25.00

Total transactions since last bill

£0.00

Amount still owing

£25.00

Your charges Mobile charges Description

Allowance period

07887333152

16 Aug - 25 Aug

£ £155.56

Mobile charges total

£155.56

Your charges total

£155.56

Charges type summary Number of transactions

Usage

Call

12

97m 00s

Call to another network

Type

£ £0.00

28

74m 00s

£0.00

Service number calls

1

30m 37s

£19.91

International call

1

3m 00s

£4.50

International text

1

-

£0.30

Using the internet

44

4.24GB

£0.00

Monthly charge

1

-

£8.07

Premium text

2

-

£0.00

One Time Charge

1

-

£122.78

13

-

£0.00

Text to another network Your charge total

104

£155.56

...Even closer for 07887333152 Account number

Bill date

FA71593493

15/Aug/2018

Page number

Mobile total

£155.56

3 of 4

Your Allowances Monthly Allowance for 07887333152 Tariff

Allowance Period

Virgin Minutes

Virgin Texts

Minutes

Texts

Pictures

Data

-

-

-

-

-

-

Part month - new tariff 4G Unlimited mins + Unlimited data

16 Aug - 25 Aug

Your monthly tariff Tariff

Date

4G Unlimited mins + Unlimited data

16 Aug

£ £8.07

Monthly tariff total

£8.07

One time charges Description

Date

Contract Buy-out Charge

25 Jul

£ £122.78

One time charges total

£122.78 Key: Items that are included in your allowance are marked Items that are partly included in your allowance

Usage Date Time Type/Destination Number 19/Jul/18 13:03 Premium text 789921 13:05 Call 03454541111 13:08 Text to another network 07887333152 13:21 Call 03454541111 18:09 Text to another network 07554870561 18:10 Text to another network 07554870561 18:13 Text to another network 07554870561 18:14 Text to another network 07554870561 18:15 Text to another network 07554870561 18:15 Text to another network 07554870561 18:15 Text to another network 07554870561 18:16 Text to another network 07554870561 20/Jul/18 13:02 Premium text 789921 13:05 Call 03454541111 13:31 Call to another network 07947119233 15:21 Call to another network 07554870561 15:33 International call to India 00919341959584 18:37 Call 03454541111 18:46 Using the internet 19:38 Call to another network 07981146484 19:46 Using the internet 20:46 Using the internet 21:46 Using the internet 21:54 Call to another network 07741198829 21/Jul/18 00:00 Call to another network 07986958594 00:07 Call to another network 07986958594 07:40 Call 03453553229 07:44 International text to India 00918123874666 08:02 Using the internet 09:02 Using the internet 10:02 Using the internet 11:02 Using the internet 11:31 Using the internet 12:02 Using the internet 13:02 Using the internet 14:02 Using the internet 15:17 Using the internet 16:17 Using the internet 16:48 Call to another network 07746346714 17:17 Using the internet 18:17 Using the internet 19:17 Using the internet 19:23 Call 03453553229 20:17 Using the internet 21:11 Call to another network 07554870561 21:48 Call to another network 07741198829 22:00 Call to another network 07741198829 22:07 Call to another network 07554870561 22:17 Using the internet 22:18 Call to another network 07741198829

Usage 16:00 a -a 8:00 a -a -a -a -a -a -a -a -a 4:00 a 2:00 a 1:00 a 3:00 10:00 a 42.36MB a 1:00 a 560.57MB a 59.29MB a 31.81MB a 1:00 a 1:00 a 1:00 a 2:00 a 31KB a 2.1MB a 1.5MB a 1.89MB a 20KB 6.93MB a 27.78MB a 179.24MB a 311.63MB a 406.82MB a 2:00 a 496.54MB a 641.74MB a 158.92MB a 2:00 a 84.81MB a 6:00 a 2:00 a 1:00 a 1:00 a 9.69MB a 2:00 a

£ £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £4.50 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.30 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00

Date

Time 23:02 23:17 22/Jul/18 07:44 07:44 08:00 08:04 08:58 08:59 09:00 09:17 09:25 09:34 10:00 10:07 10:12 10:17 11:00 11:30 11:41 11:44 13:27 13:34 14:30 15:38 16:38 17:38 18:38 19:38 19:57 20:31 20:38 21:13 21:38 23:38 23/Jul/18 00:00 01:00 01:16 02:24 11:55 12:55 12:58 14:06 14:06 14:10 14:22 14:58 15:58 16:27 17:10 17:19

Type/Destination Call to another network Using the internet Call to another network Call to another network Using the internet Call to another network Call to another network Call to another network Using the internet Using the internet Call Service number calls Using the internet Call to another network Call to another network Using the internet Using the internet Call Call Call to another network Call to another network Using the internet Call to another network Using the internet Using the internet Using the internet Using the internet Using the internet Call to another network Call to another network Using the internet Call to another network Using the internet Using the internet Using the internet Using the internet Call to another network Using the internet Using the internet Using the internet Using the internet Text to another network Text to another network Text to another network Text to another network Using the internet Using the internet Call to another network Call Call

Number 07741198829 07466553699 07466553699 07741198829 07741198829 07741198829 03454541111 08443350550 07448554357 07741198829 03454541111 03454541111 07823822623 07741198829 07741198829 07741198829 07741198829 07741198829 07741198829 07741198829 07741198829 07741198829 07741198829 07741198829 03454541111 03454541111

Usage 9:00 a 11.81MB a 1:00 a 1:00 a 4.4MB a 1:00 a 1:00 a 1:00 a 30.02MB a 58KB 9:00 a 30:37 32.32MB a 4:00 a 1:00 a 31KB 49.17MB a 12:00 a 1:00 a 2:00 a 4:00 a 1.46MB a 12:00 a 150.08MB a 224.11MB a 179.82MB a 331.05MB a 57.45MB a 1:00 a 1:00 a 32.99MB a 6:00 a 86.14MB a 652KB a 1.11MB a 3.8MB a 2:00 a 746KB a 17.65MB a 17KB a 55.66MB a -a -a -a -a 10.49MB a 34.44MB a 6:00 a 10:00 a 2:00 a

a b £ £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £19.91 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00

...Even closer for 07887333152 Account number

Bill date

FA71593493

15/Aug/2018

Page number

4 of 4

£155.56

Key: Items that are included in your allowance are marked Items that are partly included in your allowance

Usage Date

Mobile total

Time Type/Destination 17:20 Using the internet 17:22 Call

Number 03454541111

Usage total

Usage 1.05MB 21:00 a

£ £0.00 £0.00

£24.71

Service Numbers Here are the charges for service numbers that begin 084, 087, 118 and 09*. These numbers have a combined access and service charge: we set the access charge and the company you are phoning sets the service charge. Check out the access charge:

4G Unlimited mins + Unlimited data Access charge

Cost applies

58ppm

16 Jul 2018 - 25 Jul 2018

*if any of the numbers mentioned above are included in your call package you will not be charged the access or service charge.

a b