Work Stress

CHAPTER FOURTEEN

WORK STRESS

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S1

STRESS DEFINITION

Stress is a dynamic condition in which an individual is confronted with an opportunity, constraint or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S2

STRESS DEFINITION by Hellriegel et al 



Stress is a consequence of or a general response to an action or situation that places special physical or psychological demands, or both, on a person. The physical or psychological demands from the environment that cause stress are STRESSORS.

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S3

GENERAL ADAPTATION SYNROME (Hans Selye) 1. 2. 3.

Alarm reaction Resistance Exhaustion

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S4

CAUSES OF STRESS

A. work related stressors    

Physical environment stressors Role-related stressors Interpersonal stressors Organizational stressors

B. Non work stressors UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S5

STRESS & OCCUPATION

    

President of USA Surgeon Traffic Cop. Air traffic controller Waiters

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S6

INDIVIDUAL DIFFERENCES THE MODERATE STRESS   

Type A personality Locus of Control Experience

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S7

     

PSYSIOLOGICAL CONSEQUENCES OF DISTRESS Heart disease Ulcer High BP Headaches Sleep disturbances More illnesses

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S8

    

PSYCHOLOGICAL CONSEQUENCES OF DISTRESS Job dissatisfaction Depression Exhaustion Moodiness Burnout

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S9

BURNOUT

Job burnout is the process of emotional exhaustion, depersonalization and reduced personal accomplishment resulting from pronged exposure to stress. UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S 10

BEHAVIOURAL CONSEQUENCES OF DISTRESS     

Low job performance More accident Faulty decisions Higher absenteeism Work place agression

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S 11

IS WORK STRESS BAD? 

 





Initially with rising stress performance rises. This positive aspect of stress is Eustress At an optimum stress level performance is maximum Beyond the optimum point with increasing stress performance falls. This negative aspect of stress is distress.

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S 12

INDIVIDUAL STRATEGIES FOR COPING WITH STRESS      

Readjust life goals Social support Plan life in advance Physiological fitness Meditation Bio feedback

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S 13

   

 

ORGANIZATIONAL STRATEGIES FOR COPING WITH STRESS Health maintenance Selection & placement Job enrichment Equitable performance appraisal & reward Participation in decision making Building team work

UGC/TRIEA/UNOM/DOMS/PTS

OB/L14/S 14