10000 Mcq Hrm.pdf

Sky is the limit Human Resource Management (HRM)

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Bonus 10,000 MCQ’s ON HRM. Click on below link. https://www.gatecseit.in/news/10000-mcqwith-answers-on-human-resource-managementhrm/ There is a X mark for correct choice. If not satisfied with the answers, search the internet for correct answers. 1

Chapter 1. Human Resource Management (HRM)

1. Who has introduced the ‘seven point plan’ for taking the best interview method?

D None of the above

A Milton L. Blum

2. ‘Rege Committee’ is related to A X Working conditions in Indian Industry B

Social security in Indian Industry

C Individual differences in Indian Industry

Efforts

C

X Quality

of

A exploration stage

midcareer crisis sub stage

N A

C

Chairman

D Managing Director

7. In a career development focus, information about individual interests and preferences is a part of

B

performance appraisal recruiting and placement

8. Ethical challenges may arise on account of

4. Period in which people learn how to develop new roles is called

growth stage

C

D X human resource planning

D Hard work

B

Manager

C

RA YA N

B

B

-C H

A Competency

X Occupier

A training and development

D None of the above 3. Competitive edge comes from the people.

A

D X decline stage

5. Which of these is the purpose of recruitment? A Make sure that there is match between cost and benefit

A Failure of personal character, conflict of personal value& organisational goals and conflict of organisational goals and social values B

Hazardous but popular products

C

X Both (A) and (B)

D None of the above 9. A process of making workers highly skilled, with help of on job training and formal learning is A job rotation B

off the job training

C job instruction training B X Help increase the success rate of the D X apprenticeship training selection process by reducing the number of visibly underqualified or over qualified 10. In quantitative measure, employee’s job applicants. turnover and training hours, called

2

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D Fillipo

ER

X Prof. A. Rozars

D

C

6. A person who has ultimate control over the affairs of the factory under the Factories Act, 1948 is called

N G

F.E. Burt

A

B

C Help the firm create more culturally diverse work - force

A

X human resource metrics

A

X human process intervention

B

evidence based management

B

techno structural interventions

C

high performance work system

C

strategic intervention

D HRM interventions 16. Sabbatical leave, funeral leave, jury duty 11. Which of the following is the area from and vacations are examples of which applicants can be recruited? A optional pay benefits A Employment Lines B unemployment pay benefits B Employees’ Association C compensation law benefits C X Labour Market D X supplemental pay benefits D Labour Schemes 17. The role of the organisation in career planning is to introduce& strengthen systems 12. Which one of the following is NOT the adof employees to ensure vantage of Workforce Diversity?

X Decreased problem-solving skills

C

Multiple perspectives

RA YA N

D Greater openness to new ideas 13. Which is a step of job description? A List of jobs to evaluated

Review of job description

C

Interview with supervisor

X Career progression

B

Self development

C

Economical Development

D Skill enhancement 18. Diagrams and charts available to guide workers at job site, considered as A job rotation B

job training

C

X job aid

D programmed learning 19. UNIDO preparatory meeting on the “Role 14. Reporting relationships and working conof Women in Industrialisation in Deditions related to a job is stated in veloping Countries” held in February 1978. Identified constraints, which hinder A X job descriptions women from participating in industrial activities. The meeting was held at B job analysis

N A

D X All of the above

C

job specifications

D Both A and C 15. Formulating ‘SMART’ performance training objectives are a part of

A

X Vienna

B

New Delhi

C

Geneva

D Mexico City 3

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VERY VERY IMPORTANT FOR EXAM.

B

B

A

-C H

A Increased creativity and flexibility

A

N G

D

ER

D competitive advantage

Chapter 1. Human Resource Management (HRM)

20. Which one of the following is not a decision role identified by Henry Mintzberg

C

The Disturbance handler role

21. Kind of arbitration, which is also known as contract interpretation arbitration is

C

interest arbitration

X Collective bargaining

C

Industrial democracy

A moderate maturity level B

X least maturity level

C

highest maturity level

-C H

22. The policy of introducing “New Blood” is

B

B

D None of the above 27. In ‘HRD’ scorecard scales, scale 1 represents

D X rights arbitration A Stereotypic

A Dispute settlement

N G

A binding arbitration non-binding arbitration

establishment stage

D maintenance stage 26. What is the procedure in which an employer and a group of employees agree to the conditions of work?

D The Resource allocator role

B

C

Bureaucratic as well as redtapic

N A

RA YA N

D all of above C Innovative and challenging, making 28. Which metric indicates the cost of health the corporate dynamic care per employee by providing the per D X Innovative, challenging, but often capita cost of employee benefits? resisted A HR expense factor 23. Who has called the POSDCORB ‘folklore’? B human capital ROI A Michael Poole C X health care costs per employee B X Henry Mirzberg D human capital value added C Rosemary Stewart 29. Which of the following is an outcome of collective bargaining? D Michael Armstrong

24. First step in planning process is to

A

X Consent Award

A

X Set an objective

B

Arbitration Award

B

Evaluate alternatives

C

Award of Tribunal

D Award of Labour Court 30. The sixth step of the SHRM application D none of above tool is to evaluate the plan against success 25. Stage in which a person develops a selfcriteria. During this stage it is important to concept is called note: C

Determine strength and weaknesses

4

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VERY VERY IMPORTANT FOR EXAM.

The Entrepreneurial role

X growth stage

ER

B

B

D

X The spokesperson role

A

A

A exploration stage

A the positive effects of the actions implemented

the compensation practices are appropriate, and if jobs are designed correctly

D X the positive& negative effect of the actions implemented

Establishing departments

A

B

Training

B

C

Motivation

C

X Vestibule training method

Off-the-job training method On-the-job training method

D None of the above

D All of the above

career management

C

X career planning

RA YA N

B

-C H

32. Process through a person comes to know 36. HRM is amalgam of about self-skills, interests and motivation A Job analysis, recruitment and selecis called tion A career B Social behaviour and Business Ethics

D career development

33. The critical role of the SHRM Application Tool is to’

N A

A Outline techniques, frameworks, and six steps that must be followed to effectively implement change in an organisation.

C X Organisational behaviour, personal management and industrial relation D Employer and employes

37. Which are not related to firm’s existing business in adding new product lines ? A related diversification B

X conglomerate diversification

C

diversification

B X Develop a better strategic manageD all of above ment process to deal with the dynamic changing environment today’s organisa- 38. Which country uses the graphology test to select candidates? tions face. A X United States C Identify and assess a narrow group of actions and plan how the organisation can overcome resistance to change. D identify if the organisation ’has enough staff, if the staff heed training, if

B

Germany

C

China

D India 5

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X Counselling

N G

A

D

D X Establishing goals involves a one to one discussion be35. Sensitivity training method is a part of tween the participant and administrator.

A

31.

C

ER

B the negative effects of the actions im- 34. Planning function of management process involves plemented A Developing employees C the failures that resulted from the implementation of the plan B Evaluating performance

Chapter 1. Human Resource Management (HRM)

X Job analysis

ranged in sequential order?

B

Job design

C

Job recruitment

A Entry into the organization, diagnosis, culture building and interventions

N G

A

D Entry into the organization, interventions, diagnosis and culture building

A measuring reaction measuring learning

C

X measuring behavior

RA YA N

B

C Entry into the organization, culture building, diagnosis and interventions

-C H

41. Comparison of on-the-job behavior before and after training programs can be classified as

A

B X Entry into the organization, diagnosis, interventions and culture building

D Job description

D measuring results

42. Online career development workshops are one of method of

46. When constructing the ad, it is important to consider how to best A X Attract attention to the advertisement B

Get right candidate How will be the profit

X career management

C

B

appraisal management

D The candidate reach in profit

C

performance management

N A

A

D employee development

43. ‘T-group’ suggests should be

that

A

X voluntary

B

involuntary

C

in-house development

D lifelong learning

participation

47. Why might there be some difficulty in identifying and applying the Best-practice approach to HRM in Organisations? A X Because the best-practice approach tends to be resource- intensive B Because there is much variation in the literature and empirical research as to what constitutes best-practice C Because the best-practice approach would not fit the cost-reduction driven

6

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D

ER

39. Union leaders at different levels& at feder- 44. Formal procedure, in which job termiations are elected on nated person is counseled and trained, to secure a job position by teaching selfA X democratic principle appraising techniques is classified as B political considerations A termination interview C employer?s recommendation B X outplacement counseling D seniority basis C exit interviews 40. The procedure for determining the duties and skill requirements of a job and the D subordination interviews kind of person who should be hired for it 45. Which one of the following contains the is phases of organizational development ar-

strategies favoured by many in short-terms 53. Who introduced the concept of quality cireconomies. cles in India?

A host country national

home country national

54. A method, executive’s strengths and weaknesses are being questioned by external consultant, known as

A G.L. Nanda

X V.V. Giri

C

logical skills

C

interpersonal skills

in-house development center

55. The benefit of paraphrasing in Employee Appraisal is that it A Suggests interest and active listening.

B X Clarify and convey to the rater that you are listening actively.

RA YA N

B

role playing

D X executive coach

D Jagjivan Ram 50. ‘coaching’ and ‘mentoring’ require A analytical skills

B

A

C

A behavior modeling

-C H

Khandubhai Desai

Udai Pareek

D Dharani P. Sinha

D X Third country national 49. Compulsory collective bargaining was advocated by:

B

C

C Shows that you are trying to understand the emotional aspect of the work place.

N A

D X Both A and C D All of the above. 51. Which one is not the technique of personality measurement? 56. Most people who are classified as nontraditional workers are A Projective Technique A contingent workers B Word Association Technique B X independent contractors C X Raven’s Progressive Matrices C job sharing D Sentence Completion Technique D working multiple jobs 52. Grapevine is a type of A Formal Communication

57. The division of the total task to be performed into a manageable and efficient unit is

B

X Informal Communication

C

Written Communication

A

X A job design

D Lateral Communication

B

A job specification 7

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VERY VERY IMPORTANT FOR EXAM.

C

X S. R. Udpa

D

expatriates

B

N G

B

A P. V. Rao

ER

D Because the best-practice approach does not emphasize the individual business context 48. What does “TCN” stand for

Chapter 1. Human Resource Management (HRM)

C

A job analysis

A Acquiring Employees B

D A job description 58. Arrange the following steps in OB Mod in their right sequence:

Training Employees

C Appraising and Compensating Employees

A Relation between or among human being

IV. Evaluation of performance improvement

B Relation between employer and employees

D X III, II, I, V, IV

A internal equity

RA YA N

59. Off the job training does not include: A Role playing B

Lecture method

C

X Coaching

N G

63. Process of establishing pay rates includes an ensuring is called

D Conference or discussion

N A

is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A

X Human Resource Management

B

Labor Relations

C

Industrial Psychology

B

external equity

C

procedural equity

D X all of above 64. In talent management end to end process, performance management leads A succession planning B

compensation management

C

X learning management systems

D e-recruiting 65. A validity test that contains a fair sample of performed tasks in actual job is called A criterion validity

D Organizational Behavior 61. ‘Human Resource Management’ is process of

B

X content validity

C

Score validity

D Both A and B

8

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VERY VERY IMPORTANT FOR EXAM.

I, IV, III, II, V

A

C

between

-C H

III, I, II, IV, V

C Relation between parties in employment context D X Collective relationship management and trade union.

A I, III, II, V, IV B

D

III. Identification of performance related behaviours

V. Development and implementation of intervention strategy

60.

ER

I. Identification of behavioural continD X all of above gencies 62. Identify the correct definition of Industrial II. Measurement of the behaviours Relation?

66. People should be regarded as assets rather than variable costs was emphasised in A Public Administration

Personnel Management

Unstructured interview

C

Unconditional interview

D None of the above 72. Level of trust reflects mentor’s

D X Human Resource Management 67. Two basic issues to address in training evaluation are A design of evaluation

A professional competence B

consistency

C

ability to communicate

B

the things to measure

C

in-house development

B

selection of intuitive factors

B

Trans Country Nationals

C

selection of logical factors

C

Third Country Nationals

N G

D X all of above

-C H

A

73. A person who is citizen of the country where MNC is headquartered, but workD X Both A and B ing in another country with the same com68. Defining factors to be compared is inpany is called cluded in A Host Country Nationals A X selection of compensable factors

RA YA N

D selection of comprehensive factors 69. Recruitment is widely viewed as a ? A

X positive process

B

negative process

C

positive as well as negative process

D none of the above processes 70. HR managers are generally the managers:

N A

A Line

D X Parent Country Nationals

74. Which of these is the most important external factor governing recruitments? A Sons of soil B

Labour market

C

Unemployment rate

D X Supply and demand 75. Job Evaluation criterion comes from

B

Middle

A Job manual

C

X Staff

B

Job duration

D Top C Job description 71. When an interviewer asks the questions to D X Job specification the candidate according to the response received from him and the questions asked 76. Stage in which people develop new roles are not pre-determined in such an intersuch as confidantes of younger people is view, it is called called 9

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

B

ER

Personnel Administration

X Unprepared type of interview

D

B

A

Chapter 1. Human Resource Management (HRM)

A exploration stage

A

X measuring reaction

B

growth stage

B

measuring learning

C

midcareer crisis sub stage

C

measuring behavior

D measuring results

D X decline stage

ER

77. People who have an artistic personality of- 82. An organized effort by union members to exert pressure on company by pressurizten chose career of ing customers, shareholders, directors and A X advertising executives creditors is called school administrators

A wildcat campaign

C

investment managers

B

impasse campaign

C

X corporate campaign

X Organisational culture

B

Organisational climate

C

Organisational structure

RA YA N

D Organisational dynamics

A fact finder

-C H

A

A

D picket campaign 78. Which of the following is an invisible part but a powerful template that shapes, what 83. Types of interventions to overcome effect happens at the workplace? of impasse, included

79. Salary compression is a result of A monetary funds

B

arbitration

C

mediation

D X all of above

84. Which of the following refers to analysis of handwriting to determine writer’s basic personality traits?

B

interest rate

A Kinesics

C

X inflation

B

Polygraphy

C

X Graphology

D deflation

N A

D None of these 80. Which of the following is not a labour legislation? 85. Job Evaluation is carried on by A Factories Act A X Groups B

Minimum Wages Act

B

Individuals

C

Equal Remuneration Act

C

Both (A) and (B)

D X Untouchability Abolition Act

D None of the above

81. Evaluation of trainee’s reactions to a train- 86. The biggest problem facing e-HR is ing program is classified as the ? 10

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D credit managers

D

B

91. Name the Author of Equity Theory of Motivation.

A rarity of HR B

diversity of HR

C

X security of HR data

A Blake& Mouton B

Strube& Garcia

D sustainability of HR

ER

C X Stancy Adams 87. Kind of pension plan which follows a forD Albert Bandura mula to determine retirement benefits is classified as 92. HRM is concerned with

X defined benefit pension plan

A Worker

B

defined contribution pension plan

B

Industrial relation

C

Field Staff

pension

D X All employees

D deferred contribution pension plan

A critical incident method

-C H

A

93. Category which is not included in ‘organizational development’ is 88. Performance rating as good or bad on numerical rating scale is called A techno structural

forced distribution method

C

X behaviorally anchored rating scale

RA YA N

B

D paired comparison method

89. Retired officers of Indian Army are recruited by real estate firms is an example of A phased retirement flexible work

C

X honoring experience

N A

B

D modifying selection procedure

90. Persistent failure for performing duties to meet job standards is categorized as A unsatisfactory satisfaction B

insubordination

C

X misconduct

D lack of qualifications

B

strategic applications

C

human process

D X consolidation of gains

94. One who issues orders in chain of command outside their department is A staff managers B

X line managers

C

finance manager

D both A and B 95. The following is (are) included in salary survey. A Average salary B

Inflation indicators

C

Salary budget averages

D X All of the above 96. Which of the following have/has proven to be a particularly good predictor for jobs that include cognitively complex tasks? 11

Do you know?

VERY VERY IMPORTANT FOR EXAM.

noncontributory

N G

C defined plan

D

A

Chapter 1. Human Resource Management (HRM)

A

X intelligence tests

B

integrity evaluations

C

work sampling

A The personality of the candidate. B X The degree ’of fit between the applicant and the demands of the job. C

His/her age.

D behavioral assessment

A unfreezing stage moving stage

C

X refreezing stage

RA YA N

D all of above

-C H

B

A economic strike

99. Ranking of job, based on difficulty is A job description B

job specification

C

job evaluation

D X ranking method

B

sympathy strike

C

wildcat strike

D X all of above

104. For an occupation of farming, best classified personality orientation can be A

X realistic orientation

B

investigative orientation

C

social orientation

N A

D artistic orientation 100. Occasional incentives such as bonuses, sales prizes are mostly paid with the 105. ‘praise’ and ‘expression of approvals’ in form of program are best classified as A salary plan A X social recognition program B X commission plan B performance feedback C combination plan C fixed premium D proportionate plan D financial awards 101. The interview is used as a method for determining : 106. The Ranking method is best suited for 12

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A

N G

D

ER

D Physical attributes 97. One of the external sources of recruitment 102. A company’s ‘HR’ department can create is an advisory relationship through A Retired managers and employees A line authority B X Dependents of deceased employees B X staff authority C Gate hiring C hiring authority D None of the above D all of above 98. In Lewin organizational change process, 103. Types of strikes include ‘communication of shared vision’ is

111. Quantitative performance measures used by human resource managers to assess operations are called

A Complex organizations

A ratios

107. Meaning of ‘direction sharing’ is A communicating line authority B

staff authority

C X communicating company’s higherlevel goals D communicating future HR policies

A

X Job analysis

B

Job description

C

Job specification

C

X metrics

D grades 112. are a useful tool for determining why employees are leaving an organization. A Government labor reports B C

X Exit interviews

Benchmarks

D HR portals 113. Adding ‘incentives’ to job is included in A intrinsic motivation B

X extrinsic motivation

C

outsourced motivation

RA YA N

D Job evaluation

benchmarks

-C H

108. The thorough& detailed study regarding jobs within an Organisation is represented by;

B

N A

D in-house motivation 109. Comparison of fairness between sales 114. Involuntary termination of job of emmanager and production manager job pay ployee is classified as rates, is an example of A procedural termination A collective equity B X dismissal B primary equity C descriptive termination C secondary equity D distributive termination D X internal equity

110. Situation, subordinates collude to rate high with each other, known as

115. Which of the following decreases group cohesiveness? A

X Large group size

A

X logrolling

B

Frequency of interaction

B

dialog rolling

C

Agreement on group goals

C

up rating

D lenient/strict tendency

D All of the above 116. Recruitment and selection involves the following except 13

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D Any of the above

ER

X Small organizations

D

C

N G

Large organizations

A

B

Chapter 1. Human Resource Management (HRM)

A Building a pool of candidates B Completing application form by applicants C

X Reduction of the work force

A

X individual pay plan

B

group pay plan

C

extrinsic rewards

D intrinsic rewards

X William Ouchi and Price

D X enterprising

122. New performance ‘appraisal systems’ and incentives usage is part of 118. The field of HRM was founded on the idea that the competitive advantage of A mobilize commitment the organisation relies on the following B consolidation of gains sources of capital:

-C H

A

D Douglas Murray McGregor

A cultural, human and system capital B

X social, cultural and human capital

RA YA N

C organisation relies on the ,following sources of capital D cultural, human and source capital

119. Arrange the following steps involved in establishing a career development system in proper sequence: I. Vision

N A

II. Needs

III. Action plan IV. Results

A IV, III, II, I B

X II, I, III, IV

C

II, IV, I, III

D III, I, II, IV 120. ‘piecework’ pay plan is often called

C

creating guiding coalition

D X reinforcement of new programs

123. An employee is rated high in performance appraisal because of ‘religion’, is an example of A lenient/strict tendency B

X bias

C

central tendency

D different tendencies 124. The Integrated System Model of Strategic Human Resource Manaqement acknowledges the existence within the organisation of ? A multiple cultural and strategic environment B

X multiple stakeholders

C multiple recruitment integrated system D multiple structural organisations

14

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VERY VERY IMPORTANT FOR EXAM.

C

N G

D

ER

D Employment planning and forecast- 121. Lawyers are tend to be classified as pering sonality type of 117. Who advocated the theory Z? A social A John Galbraith B non artistic B Jerdee and Caroll C investigative

A Work environment B

Security and opportunity to rise

C

Fair wages

D X All of the above 126. ‘market saturation’ can be best classified as

A skills B

efforts and responsibility

C

working conditions

D X all of above 131. The goal of HRD system is to develop A The capabilities of each employee as an individual.

ER

125. Which of the following factors connected with working conditions?

B

X potential Threats

C The capabilities of each employee in relation to his or her expected future roles.

C

potential Strengths

N A

RA YA N

-C H

A

D X All of the above 132. a/an is a plan or programmes D potential Weaknesses to motivate individual or group perfor127. An availability of new talent managemance. ment information system is a key driver of A X Incentive scheme A phased retirement B Promotion scheme B career management C Reward C X talent management D None of the above D modifying selection procedure 133. Strategy employees use to seek, for personal enrichment and greater convenience 128. Large inventories can be best classified as is A potential opportunities A promotions B potential Threats B X transfers C potential Strengths C reality shock D X potential Weaknesses D formal training 129. Strategy to understand problem and to 134. From employer’s point of view, talent formulate hypothesis is called management is also known as A X planning A phased retirement B

preparation

B

X career management

C

follow-up

C

talent management

D compensating employees

D modifying selection procedure 130. An ‘Equal Pay Act’ emphasizes compens- 135. Behavioral factors affecting job design are able factors are such as ? 15

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

A potential opportunities

B The capabilities of each individual in relation to his or her present role.

Chapter 1. Human Resource Management (HRM)

A Autonomy B

C

Diversity

X 2, 1, 4& 3

D 2, 4, 1& 3

139. The process of determining the tasks that make-up a job and the skills, abilities and D X All of the above responsibilities needed to perform the job is called 136. According to business perspective, employees carrying sign language in depictA X Job Analysis ing their concerns, regarded as B Job Enrichment A strike C Job Description B X picketing Feedback

C

boycott

D

ER

C

140. Neutral party who negotiates issues in agreement dispute, makes a reasonable settlement by giving public recommenda137. Distributive bargaining may be explained tion is classified as as A mediation

-C H

A Bargaining wherein both parties are willing to negotiate over wages, hours and conditions of employment.

A

D impasse boycott

B

impasse

RA YA N

C X fact finder B X Bargaining that focuses on convincing the other party that the cost of disD arbitration agreeing with the proposed terms would be very high. 141. Bankers are best classified in a personality type of C Bargaining that focuses on convincing the other party that the benefits of A realistic orientation agreeing with the proposed terms would be very high. B investigative orientation D None of the above.

C

social orientation

N A

138. Identify the correct sequence of the steps D X conventional orientation of grievance procedure required to be followed for the grievance handling 142. Unstructured interview is also called 1. Departmental Manager

A non directive interview

2. Immediate Supervisor

B

X directive interview

C

both A and B

3. Arbitration 4. Trade Union’s intervention A 1, 2, 3& 4 B

2, 3, 1& 4

D none of above 143. People who chosen careers having more structured activities is classified as

16

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D All of the above

A realistic orientation

A I and II

B

investigative orientation

B

I, II and III

C

social orientation

C

X I and III

D I, II and IV

144. Which principle of management is violated by matrix organisation structure? A Division of Labour

C X draw-up a flow chart of the current assessment process

D None of the above 145. An integrated group of activities to bring about a change is known as

X Organisation development

B

Interventions

C

OCTAPACE

A Product development

RA YA N

D Collaborative culture

149. The following is (are) the key components of a business process Re-engineering programme?

-C H

A

146. Comparing quite dissimilar jobs such as nurses to technicians is best classified as A

X comparable worth

B

incomparable worth

C

definable worth

D draft the desired flow process that will result from the E-selection process

D indefinable worth

N A

147. Consider the following punishments in disciplinary actions:

B

Service delivery

C

Customer satisfaction

D X All of the above 150. ‘cooperative union-management projects’ is an example of A human process intervention B

X techno structural interventions

C

strategic intervention

D HRM interventions 151. Grouping of jobs on basis of skills and physical efforts is called

I. Warning

II. Demotion

A rank jobs

III. Censure IV. Dismissal Which of the above fall under minor punishment?

B

grades

C

X classes

D columns 17

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VERY VERY IMPORTANT FOR EXAM.

X Unity of Command

D

C

B train the employees that will be responsible for the administration of the process

N G

Unity of Direction

A consider how the various new stakeholders and clients will use the system

A

B

148. The first step in the e-selection process is

ER

D X conventional orientation

Chapter 1. Human Resource Management (HRM)

Job description

C

X Job analysis

RA YA N

B

D Job design

155. Validity of structured interviews is

X high

B

low

C

moderate

N A

A

X business unit

C

none of above

D all of above 160. Use of data, facts, analytics and evaluated research for making decision is A

X Evidence based HRM

B

High performance work system

C

Both A and B

D none of above

D none of above

156. Ten ‘C’ model of HRM architect was advanced by A Katz and Kahn

B

161. People who are often executives of chamber of commerce, are classified in personality type of A non enterprising

B

X Alan Price

B

X enterprising

C

Chester I. Bernard

C

social

D Max Weber

D investigative

18

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A Job specification

-C H

A

N G

D

ER

152. Loyalty awards given to employees, for 157. An enquiry that is conducted afresh becompleting several years is an example of cause of the objections raised by alleged employee is called A financial awards A X De-novo enquiry B X non-financial rewards B Ex-parte enquiry C non-motivating rewards C Domestic enquiry D appraisal award D None of the above 153. Exit Policy primarily emphasises in the 158. Stage, in career management that spans broad sense, for policy makers as roughly between 24 to 44 and heart of peoA X Retiring people and rehabilitating ple’s career is them A stabilization sub-stage B Bringing new blood to the Corporate B trial sub stage C Removing employees C X establishment stage D Down sizing D maintenance stage 154. A broad statement of the purpose, scope, duties and responsibilities of a particular 159. Competitive strategy is for job is A departmental strategy

162. In a career development, establishing career plans is a/an

employer role

167. Human resource managers generally exwithin the human resources deert partment and outside the human resources department.

D line manager’s role 163. Which of the following labour legislations in USA made unions more powerful than management? A

X Wagner Act

B

Taft-Hartley Act

C

Narris-Le Guaradia Act

Patterned interview

B

staff authority; line authority

C

line authority; staff authority

A training and development

-C H

C

RA YA N

Directed interview

X line authority; implied authority

168. In a career development focus, addition of development plans is a part of

164. The interview in which pressure is deliberately put on the applicant is known as

B

A

D functional control; authoritarian control

D Landrum-Griffin Act

A Non-directed interview

Management

D X None of the above

165. Model for organizational is introduced by A Maslow Abraham

B

X performance appraisal

C

recruiting and placement

D compensation and benefits

169. In surveying market, a way to know what others are paying, known as A

X salary survey

B

market survey equity survey

Sigmund Freud

C

C

X Kurt Lewin

D motivation survey

N A

B

D both A and B

166. Creating an environment that facilitates a continuous and. Two-way exchange of information between the superiors and the subordinates is the core of A X High model B Low model

involvement

management

170. The number of subordinates a superior can effectively handle is called A Organising people B

X Span of control

C

Direction

D Coordination commitment

management 171. The measures the rate at which employees leave the company. 19

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

performance

ER

managerial role

D Low model

D

B

management

N G

X individual role

performance

A

A

C High model

Chapter 1. Human Resource Management (HRM)

177. In job classification, group which contains similar jobs is called

time to fill

D cost per hire 172. In career development focus, an individual development plan is part of A

X training and development

B

performance appraisal

C

recruiting and placement

training and development

C

pay and benefits

X T-Group Training

C

In-basket Exercise

rows

D columns

B

Medium term

C

X Long term

D Any of the above

179. Moving employees from one job to another in a predetermined way is called

RA YA N

B

C

A Short term

D health and safety 174. The other name of Sensitivity Training is A Brainstorming

grades

A

B

B

-C H

X recruitment and selection

X classes

178. Developing characteristics of people . needed to run business in

D human resource planning 173. The term procurement stands for A

A

A

X Job rotation

B

Job reengineering

C

Work mapping

D Job enrichment

180. “Work-Diversity” by nature, does not go against Ethics. But an executive assistant D Managerial Grid Training while getting transferred from “stores” to 175. People who choose medical profession is “dispatch” section created turmoil in the an example of office. He is A conventional personality

A Most ethical in his deal

non-conventional personality

B

X Fully against work ethics

C

X investigative personality

C

He is workoholic

N A

B

D non investigative personality 176. Recruitment is concerned with

D A Rigid employer, hard nut to crack 181. Pay plan is based on influence-able competencies for companies to focus on

A Getting applications B

Selecting the right candidate

A

X performance management process

C

X Developing a pool of job candidates

B

high performance work system

C

less performance work system

D None of the above 20

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

D

X turnover rate

N G

B

ER

A turnover costs

D quantitative job evaluation

A unhygienic

182. Advertisements through newspapers, TV, radio, professional journals and magmethods of recruitment azines are A Direct

D extrinsic factors 187. Which of the following is not a traditional method of organisational development? A Managerial grid

D E-recruitment 183. Focus on career development, tuition reimbursement plans are part of A training and development performance appraisal

C

recruiting and placement

A Unstructured interview

-C H

Work function

C

Evaluation

RA YA N

B

D None of the above

N A

185. Negotiations are an important aspect of the collective-bargaining process. What do they ensure? A That conflict is always resolved.

B That there is an agreement between all parties involved. C

Sensitivity training

, the interviewer uses pre-set 188. In standardised questions which are put to all applicants.

184. is defined as the record of outcomes produced on a specific job function or activity during a specific time period.

X Performance

C

D X Process consultation

D X compensation and benefits

A

Survey feedback

A

B

B

It achieves a set of lasting agreements.

D X That conflict is contained within manageable boundaries.

B

Behavioural interview

C

X Structured interview

D Mixed interview

189. An Edward Deci’s motivation theory explains the A

X extrinsic rewards causes detraction

B

intrinsic rewards causes detraction

C

extrinsic rewards causes motivation

D intrinsic rewards causes motivation 190. The Managerial Grid was given by A Kurt Lewin B

Rensis Likert

C

X Blake and Mouton

D Hersey Blanchard

186. According to Herzberg, job salary and in- 191. The human resource management funccentives are classified as tions aims at ? 21

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Third-party

X hygiene factor

ER

C

C

D

X Indirect

DE motivators

N G

B

B

Chapter 1. Human Resource Management (HRM)

A ensuring that the ‘human resources possess, adequate capital, tool equipment and material to perform the job successful

C

Assessing future demand

score

A Job agencies

193. The following system combines the superior and self evaluation systems?

RA YA N

A Graphic rating scale B

Forced choice

C

Essay evaluation

D X Management by Objective

194. Aligning of skills, training and performance to have a successful career is also known as

N A

A phased retirement B

career management

C

X talent management

D modifying selection procedure

195. The first step in the human resource planning process is

B

X Labour markets

C

Employment lines

D Labour unions 198. Process of attracting, selecting, training and promoting employees through a particular firm is called A phased retirement B

preretirement counseling

C

X talent management

D modifying selection procedure 199. Which pay is one of the most crucial pay given to the employee& also shown in the pay structure? A

X Performance

B

Strategic

C

Bonus

A Preparing a job analysis

D Commission B X Forecasting future human resource 200. Which one is not of Michael Porters five needs force model of industry analysis? 22

Do you know?

VERY VERY IMPORTANT FOR EXAM.

-C H

D X All of the above

A

N G

D

ER

D Assessing future supply 196. The three important components in alignB X helping the Organisation deal with ing business strategy with HR practice: its employees in different stages of employA X Business Strategy, Human Rement source Practices, Organisational CapabiliC improving an Organisation’s creditties worthiness among financial institutions B Marketing Strategy, Human Resource D Ensuring financial& Marketing StaPractices, Organisational Capabilities bility C Business Strategy, Human Resource 192. Which of the following is (are) the HRD Practices, Organisational structure score card? D Marketing Strategy, Human Resource A HRD systems maturity score Practices, Organisational structure B Competency score 197. The area from which applicants can be recruited is C HRD competencies systems maturity

D X Cost leadership 201. ‘OCTAPACE’ - the concept for study of organisational climate was developed by A Peter F. Drucker Peter Segne

C

X Udai Pareek

vertical integration

C

horizontal integration

203. Arrange the following stages of group dynamics in right sequence:

II. Performing III. Storming

N A

IV. Forming A

X IV, III, I, II

B

I, II, III, IV

B

Strategy

C

Structure

A

X Thinking without feeling

B

Emotion Reason

D Ability 207. When rating of employee trait biases its performance on other traits, it is called

D geographic expansion

I. Norming

A Skills

C

RA YA N

B

D none of above 205. Which one is not a part of M.C. Kinsy’s 7’s frame work?

-C H

202. Addition of new product lines in a company is

X diversification

X vision statement

D X Standards 206. Which of the following is not a factor of emotional intelligence?

D Dharni P. Sinha

A

C

N G

B

strategic goals

A

X halo effect

B

Deja vu effect

C

narrow effect

D none of above 208. Which of the following is Central Organization of Workers? A United Trade Union Congress B

Trade Union Co-ordination Centre

C Indian Congress

National

Trade

Union

D X All of the above 209. Line managers respect the knowledge human resource managers have in areas such D III, IV, II, I as testing and affirmative action. Conse204. Intended directions and actions are stated quently, human resource managers can inin fluence line managers through C

IV, III, II, I

23

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C Intensity of rivalry among existing players

B

ER

Substitutes

A

B

A mission statement

D

A Threat of new entrants

Chapter 1. Human Resource Management (HRM)

A line authority

C

X implied authority

D line manager 213. Employees’ inability to perform assigned task is classified as

D explicit authority

A misconduct

210. The following are some of the ways that human resources can benefit through electronic systems, except

B

X lack of qualifications

C

unsatisfactory satisfaction

A online recruiting can eliminate paperwork and speed up the hiring process

N G

C

in-house development center

A

sistance sometimes experienced from employees

D

D insubordination 214. A technique, in which trainees are shown films on management techniques is called B online learning can slash travel costs and make training available anytime anyA X behavior modeling where B role playing C X working online can reduce the re-

RA YA N

-C H

D Both A and B D online retirement planning can help 215. Which one of the following is not a funcemployees map out their future while retion of the Personnel Department? ducing questions and paperwork for HR A Grievance Handling 211. Assertion (A): Performance Appraisal cannot be error free and unbiased. Reason B X Quality Management (R): The Appraisal Methods are covertly influenced by human judgement which C Manpower Adjustment may be vitiated by inter-personal discrimD Employment Activities inatory impulses. 216. ‘Seed Plot’ is a latin word which mean A Assertion (A) is right, Reason (R) is A Mentoring wrong. B Assertion (A) is wrong, Reason (R) is right.

B

Planning

C

X Seminar

N A

C Reason (R) does not subscribe to the Assertion (A).

D Training 217. Protection available, against wrongful D X Both Assertion (A) and Reason (R) discharge of employees from organization are right, and Reason (R) validate Asseris classified as tion (A). A statutory exceptions 212. In career development, seeking out inforB common law exceptions mation for career is included in A

X individual role

C

B

manager role

D X all of above

24

Do you know?

public policy exceptions

VERY VERY IMPORTANT FOR EXAM.

functional control

employer role

ER

B

C

D paired comparison method

D preferential shop

221. Which one is not a part of McKinsy’s 7‘s’ 226. Job analysis produces which of the following, regardless of the technique used? framework? A Systems

A Benchmarks

Strategy

B

Individual interview

C

X Standards

C

X Job specifications

N A

B

D Style

D Replacement charts

222. Traditional pay plan used in companies is 227. People having careers as school adminismostly trator can be classified as A person oriented

A

X social

B

X job oriented

B

conventional

C

tenure oriented

C

career anchors

D evaluation oriented

D artistic 25

Do you know?

VERY VERY IMPORTANT FOR EXAM.

RA YA N

-C H

A

N G

D

ER

218. Which of the following is not a method of 223. Ways of direct financial payments are dealing with resistance to change? A X increments based on time A Participation B increments based on piecework B Facilitation and Support C increments based on overtime C X Coercion and Punishment D increments based on occupations D Education and Communication 224. Data of benefits like employees insurance 219. In a re-engineering programme, when a and other fringe benefits can be collected of the process changes so does the through concerned employee. A benchmark surveys A Designation B X salary surveys B X Job profile C primary survey C Qualification D secondary survey D Job experience 225. Kind of union security, in which employ220. Method of keeping and reviewing, record ees are not member of union ,but, pay dues of employees’ undesirable behavior at difof union, classified as ferent time intervals is A closed shop A X critical incident method B union shop B forced distribution method C X agency shop C alternation ranking method

Chapter 1. Human Resource Management (HRM)

228. Public relations executives, tend to be one 233. Notion that woman and men should colof personality orientation types, regarded lect equal pay for comparable skills, conas sidered as A non artistic

A

X comparable worth

X artistic

B

incomparable worth

C

non enterprising

C

definable worth

D non-conventional

D indefinable worth

ER

B

D both A and B

231. Which of the following is not a method of on the job training? A JIT

X Simulations

C

Job Rotation

N A

B

D Mentoring

232. Which of these models is not a rational planning approach A Corporate- level strategic planning

B Strategic business unit level strategic planning C

X Processual approach

D Operational level strategic planning

C Recruitment enables the selection phase D All of the above statements are incorrect

236. In traditional focus, use of statistical data, included A training and development B

performance appraisal

C

recruiting and placement

D X human resources planning 237. Which one of the following purpose is not served by the performance evaluation? A Decisions about promotions transfers and terminations. B X Centralisation and decentralisation of decision making authority.

26

Do you know?

VERY VERY IMPORTANT FOR EXAM.

product development

RA YA N

C

-C H

A

N G

D

229. Benefit paid to terminated employees or 234. Engineer occupation, classified as laid-off employees is A X realistic A vacations and holidays B investigative B lifelong learning C artistic C X severance pay D social D optional pay benefits 235. Which statements are incorrect? 230. When company has a single product line, A Recruitment and selection are part of it is said to be a part of the sourcing/attraction process A X concentration strategy B X Selection creates a pool of talent to B market penetration consider for future jobs

C Identification of training and development needs. D Criterion against which selection and development programmes are validated.

A Hockman and Coldham B

Hockman and Oldcham

C

X Hackman and Oldham

measuring behavior

D X measuring results 239. Which of these options is one of the non analytical methods of job evaluation?

C

X Job - grading method

D None of the above

C

RA YA N

A It is pervasive

It deals with future

C

X It is not strategic

I, II and III

D X I, II, III and IV 244. When ratings are collected from supervisors, customers and peers, considered as

240. Which one of the following is not the characteristic of planning?

B

II and II

A

Point ranking method

-C H

B

A only I B

A Factor comparison method

Six Sigma Kaizen Just-in-time Management Business Process Reengineering

D It involves selection of particular course of action

N A

241. Which of the following is the correct sequence of training evaluation? A Learning, reaction, behavior and results

A 350-degree feedback B

320-degree feedback

C

X 360-degree feedback

D 380-degree feedback 245. An overview of knowledge, skills and behaviors in a single diagram is called A need analysis competency model B

X competency model

C

task analysis

D Both A and C B X Reaction, learning, behavior and 246. In career development, discussing procedures with employees is included in results C Learning, behaviour, reaction and results D Reaction, learning, results and behaviour

242. Job Characteristics Model is proposed by

A individual role B

manager role

C

X employer role

D line manager 27

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

I. II. III. IV.

D

measuring learning

N G

B

ER

D Horkman and Olatham 238. Measurement of results after training programs is classified as 243. Which of the following is/are technique(s) of Total Quality Management? A measuring reaction

Chapter 1. Human Resource Management (HRM)

247. Selection is

252. Executive recruiters are also called

A Subjective

A

X head hunters

B

Objective

B

staffers

C

X Normative

C

alternative staffing companies

A

X market penetration

X trial sub stage

B

market development

C

establishment stage

C

product development

N G

B

X Quality Circles

C

Kaizen Groups

B Statement (ii) is correct but (i) is false.

RA YA N

B

-C H

A

D both A and B D maintenance stage 249. A small voluntary group of employees 254. Statement (i): In an organization we pay for jobs, we do not pay for men. Statement doing similar or related work who meet (ii): The compensation must be as per the regularly to identify, analyses and solve Job assigned. product quality problems and to improve general operations is known as A Statement (i) is correct but (ii) is false. A Task Group

C X Both statement (i) and (ii) are correct.

N A

D Informal Groups D Both statement (i) and (ii) are false. 250. People favors career in which personal needs of employees are subordinated to 255. is the process of estimating the company is quantity and quality of people required to meet future needs of the organisation. A realistic orientation A X Demand forecasting B investigative orientation B Supply forecasting C social orientation C Environmental forecasting D X conventional orientation D None of the above 251. A/An is a vertical move in rank and responsibility. 256. An aim of ‘performance appraisal’ is to A Increment

A fire the employee

B

Appraisal

B

X motivate the employee

C

X Promotion

C

counsel the employee

D None of the above

D hire the employee

28

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D

A stabilization sub stage

ER

D contract technical recruiters D Positive 248. A stage, employee decides whether or not 253. Company marketing and selling current product aggressively is continue specific field, known as

257. One of the external sources of recruit- 262. HRM typically provides which of these ment is ? types of training to temporary employees? A retired managers and employees

A Retirement planning

B

dependents of deceased employees

B

Benefits options

C

X gate hiring

C

X Orientation

ER

D none of the above

B

manager role

C

employer role

making to H.R. managers in respect of various H.R. functions and activities is known as

D line manager

260. Employees who are more committed and loyal to employer more likely to A leave before retirement age

X stay beyond than retirement age

C

never leave the firm

N A

B

D never encouraged by employers

261. Advantage of ‘graphic rating scale method’ is that; it is A

X simple to use

B

avoids central tendency and biases

A

X H.R. Vision statement

B

H.R. Philosophy

C

H.R. Mission statement

D H.R. Policy 265. What is the name of the experiment which marked the beginning of Labour Welfare? A Hawthorne Experiment B

X New Lamark Experiment

C

Philadelphia Experiment

D Mule Spinning Department Experiment

C ends up with predetermined rating 266. Who had given the conceptual, human figures and technical skills concept of managerial skills? D an ongoing basis evaluation 29

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X individual role

RA YA N

A

-C H

A

N G

D

D Career planning and management 258. Enabling employees to link company’s 263. Need-Hierarchy Theory was proand his own departmental goals is pounded by A direction sharing A Elton Mayo B X goal alignment B Mc - Fraland C ongoing performance monitoring C Peter F. Drucker D ongoing feedback D X Abraham Maslow 259. In career development process, utilization of development opportunities is in- 264. A general statement or understanding cluded in which provides guidelines for decision-

Chapter 1. Human Resource Management (HRM)

A

X Robert Katz

A

X Subjective

B

Robert Blake

B

Objective

C

Heinz Weihrich

C

Normative

D Positive

D Henry Mintzberg

B

trial sub stage

C

establishment stage

C

Organisational location of the job Job title

D X All of the above

RA YA N

D exploration stage

B

269. Benefit provided to an individual who is unable to work, due to his or her own faults, regarded as A optional insurance

274. Which of the following is a method used in group or organisational training needs assessment? A Interviews B

Rating scales

C

Questionnaires

X unemployment insurance

C

supplemental insurance

D X Consideration of current and projected changes

D compensatory insurance

275. A company which produces raw materials is an example of

N A

B

270. The process of integrating the employees need is called A Organisational planning

A cost leadership B

X vertical integration horizontal integration

B

Career planning

C

C

Human Resource Planning

D Geographic expansion

D X Succession Planning 271. Selection is

?

276. A stage, leaders create task forces to diagnose problem while carrying shared understanding, regarded as

30

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X stabilization sub stage

A

A

A Condition of work

-C H

268. In career stage, when employees does more of an explicit career planning is called

N G

D

ER

267. A managerial approach, focusing on im- 272. Job Evaluation tries to make a systematic comparison between proving work methods, situation analysis and observation, known as A Workers A linking performance and pay B X Jobs B X scientific management movement C Machines C performance based system D Departments D low-performance work system 273. The contents of Job description involves

C

refreezing stage

List-I a. Fayol b. Taylor

D nonmoving stage 277. Human relations approach of management is not associated with

X Abraham Maslow

B

Peter F. Drucker

C

Elton Mayo

d. Mooney& Reilley A

D Herzberg 278. When a sender manipulates information so that it will be seen more favourably by the receiver in communication, it is called

X Filtering

B

Linguistic Trap

C

Emotional Appeal

C

A − 3, B − 4, C − 1, D − 2 A − 1, B − 2, C − 3, D − 4 A − 4, B − 3, C − 2, D − 1

D X A − 2, B − 4, C − 1, D − 3

282. Financial payments, above and over a regular base pay for employees are called A ethnocentric allowances B

RA YA N

D Selective Perception

B

-C H

A

c. Weber

D

A

List -II 1. Economy& Society 2. General& Industrial Administration 3. Principles of Organization 4. Shop Management

mobility premiums

279. A practice used by different companies C hardship allowances to reduce costs by transferring portions of work to outside provider rather than comD X Foreign Service premiums pleting it internally is termed as: 283. Non-citizen employees of a country in which they are working is classified as A Planning Decentralization

C

Restructuring

N A

B

D X Outsourcing

A

X expatriates

B

subordinates

C

coordinates

D none of above 280. Kind of union security, in which organizations can hire current union members is 284. People who have conventional personalclassified as ity often choose career of A

X closed shop

A accountants

B

union shop

B

bankers

C

agency shop

C

credit managers

D preferential shop

D X all of above 31

Do you know?

VERY VERY IMPORTANT FOR EXAM.

moving stage

ER

B

281. Match the following

N G

X unfreezing stage

A

A

Chapter 1. Human Resource Management (HRM)

I. Esteem need III. Physiological need

I, IV, III, II, V

-C H

C

A Corporate strategy

D III, V, IV, I, II

287. Performance management distinct feature is A continuous evaluating B

X continuous re-evaluating

C

never evaluating performances

D evaluating for salary purposes

N A

horizontal integration

291. Each department of company helps in achieving company goals is referred as

RA YA N

X III, IV, V, I, II

C

D X both A and B

V. Social needs

B

differentiation

A

IV. Safety needs

B

288. The Michigan Model emphasis the following functions and their inter-relates.

B

Competitive strategy

C

X Functional strategy

D Both A and B 292. Principle of direct contact, reciprocal relationships and principle of continuity as principles of coordination are advanced by A Henry Fayol B

Luther Gullick

C

Havold Koontz

D X Mary Parker Follette A Selection, recruitment, induction and 293. Gaining market share by offering same promotions products as of competitors in same market, B Appraisal, rewards, promotions and considered as retention A competitive strategy C Selection, recruitment, rewards and promotion B X corporate level strategy

32

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A cost leadership

II. Self-actualization need

A IV, I, III, II, V

N G

D

ER

285. Kind of bargaining, in which both parties D X Selection, appraisal, rewards and make every possible effort to negotiate and human resource development communicate for an agreement, called 289. Stage in which a person sees progress in comparison of major goals and ambitions A X good faith bargaining is called B distributive bargaining A exploration stage C descriptive bargaining B growth stage D collective bargaining C X midcareer crisis sub stage 286. Arrange the needs in the order given by D maintenance stage Abraham Maslow in his need hierarchy theory of motivation. 290. ‘competitive strategy’ includes

functional strategy

D none of above 294. Factor comparison method is used as a technique of

295. Which of the variables is not used by marketers for demographic segmentation? A Age

Gender

D X Poverty

X training

B

negligent training

C

both A and B

D learning

300. Self perceived talents, motives and values that influence career of an individual are known as

A

C

A

-C H

Income

Both (A) and (B)

299. Teaching of current employees with skills needed to perform effectively on job is

D None of the above

B

C

A Career aims

296. Which of the following is correct about sustainable development?

RA YA N

A It aims at continuous development

B It deals with regular growth of social interest

B

Career plans

C

X Career anchors

D None of the above

301. People who are ‘public relations executives’ are best classified as C X It meets the needs of present without hurting future generations A X enterprising orientation D It develops employees for growth of B investigative orientation business

N A

297. A broad, general and written statement of a specific job based on the findings of an analysis is called as A Specific Job Design

C

social orientation

D conventional orientation 302. Types of ‘diversification’ are

B

Job Identification

A

X2

C

X Specific Particular Analysis

B

3

C

4

D Job Description

298. HR professional should apply risk manD 5 agement techniques to the different aspects of 303. Types of available union securities are 33

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Job Design

HR Competencies

ER

C

B

D

X Job Evaluation

X HR Strategies

D None of the above

A Job Analysis B

A

N G

C

Chapter 1. Human Resource Management (HRM)

308. Which of the following is not a principle under the “Hot Stove Rule” of Douglas Mc Gregor?

A preferential shop

A Advance Warning

D X all of above 304. Validity test for applicants for a specific job is called

X predictive validation

C

criterion validity

Impersonality and Impartiality

C

Consistency

D X Opportunity to defend

A concurrent validation B

B

309. A company’s HR team is responsible for A training of supervisors

D content validity

B ity

305. ‘job rotation’ means

C

A redesigning jobs of workers

monitor the appraisal system affectivtraining the employees

A

D X all of above

N A

RA YA N

-C H

B assigning additional activities to 310. Specific procedure according to which ‘employees of company has legal rights to workers take part in policy designing’ is classified C X moving workers from one job to the as other A sub-determination D none of above B sub-ordination 306. All aspects of the merger need C co-ordination A Controlling D X codetermination B Delegating 311. Package of salary, incentives and fringe C Staffing benefits designed in a way to motivate employees is known as D X Managing A HR strategy 307. Why are employers interested in employee engagement? B performance appraisal A To encourage employees to trust their manager B

C

X aligned reward strategy

D aligned compensating strategy

To make a quick profit

C To make employees work harder for less D X Because engaged employees are more motivated and prepared to give their best to make the firm succeed

312. The whole process of conducting a 360 Degree Feedback process in any Organisation could last about A

X 1.5 to 3 months

B

3 to 6 months

34

Do you know?

VERY VERY IMPORTANT FOR EXAM.

closed shop

ER

C

D

agency shop

N G

B

318. Measure of ‘cost effectiveness’ among employees is part of

6 to 9 months

D 9 to 12 months 313. ‘market leadership’ can be best classified as A Potential opportunities

X Potential Strengths

314. People having ‘social work’ as their careers are classified as A realistic orientation

X social orientation

D artistic orientation

X need analysis

B

instructional design

C

implement

D evaluate 320. An interview, in which you discuss person’s career plans and plan professional development, it is said to be

A

C

A

A Xa view

-C H

investigative orientation

HRD competence score

D HRD system maturity score 319. First step in training process is

D Potential Weaknesses

B

C

315. Defining your business means stating

satisfactory-promotable

inter-

X detail of your market offering

B a satisfactory-not promotable interview

B

profit figures

C

personnel plan

C an unsatisfactory-correctable interview

RA YA N

A

D all of above

316. ‘culture change’ is an example of A human process intervention

techno structural interventions

C

X strategic intervention

N A

B

I. Preparing the trainee II. Preparing the instructor III. Presenting the operation IV. Getting ready to teach

D HRM interventions

317. Process of reducing number of employed people in a firm is classified as A layoffs

D an unsatisfactory-uncorrectable interview 321. Arrange the following steps of training procedure in proper sequence

V. Tryout the trainee’s performance VI. Follow up A I, II, III, IV, V, VI

B

X downsizing

B

X II, I, IV, III, V, VI

C

mergers

C

VI, V, IV, III, I, II

D acquisitions

D I, IV, III, V, II, VI 35

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

X Business linkage score

ER

Potential Threats

B

D

B

A HRD culture

N G

C

Chapter 1. Human Resource Management (HRM)

A

X situational interview

A

X impasse

B

situational test

B

intervention

C

behavioral tests

C

arbitration

ER

322. An interview, in which you ask about a 326. Situation; when parties in negotiations candidate’s behavior in a certain given sitare not able to settle negotiations further, uation is classified as

D mediation

D job related questions

X motivation

D detraction

-C H

C X Need analysis, instructional design, 328. When planning for employment requirements, what must be forecasted? validation, implementation and evaluation A Sales desired

RA YA N

D Need analysis, validation, instructional design, implementation and evaluation

B

Production Scheduled

C

Inventory

N A

324. In corporation orientation, management D X Personnel needs style and evaluation criteria of home country is superior to anything that host coun- 329. People in profession of carpenters can be best classified as try offers, known as A X realistic A polycentric B non social B geocentric C investigative C X ethnocentric D non realistic D expat-centric 330. Who is associated with the ‘illumina325. People; having social personality type oftion experiment’ of the Hawthorne Experten choose careers as iment? A auto sales dealers

A Elton Mayo

B

school administrators

B

X George A. Pennock

C

lawyers

C

F. J. Roethlisberger

D X both A and B

D None of the above

36

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

A

B Instructional design, need analysis, implementation, validation and evaluation

N G

D

323. The following is the right process of train- 327. If there is no expectancy, instrumentality and valence then there will be ing: A extrinsic rewards A Instructional design, validation, need analysis, implementation and evaluation B intrinsic rewards

C

Action Research Approach

D Behaviour Modification Approach A

X Employee

B

Sales

C

Production

C

hardship allowances

RA YA N

X mobility premiums

D Foreign Service premiums

334. Performance development plan is set for the employee by his immediate boss. A Employer

Department Head

N A

B C

X Immediate boss

D Any of the above

335. In a career development, offering and discussing variety of paths for career development, included A individual role B

manager role

C

X employer role

A An act of increasing the knowledge and skill of an employee for doing a particular job.

C X One’s skill abilities in meeting the needs of the job which one is holding currently.

-C H

333. Lump sum payments given to employees, who move from one assignment to another are classified as

B

D Seven 337. Productivity means

B Using the minimum amount of resources need to produce goods and services.

D Inventory

A ethnocentric allowances

Six

N G

332. HR Department maintains records

C

D The ratio of an organisation’s output to its inputs. 338. The objectives of HRM are categorized as ? A Personal objectives B

Functional objectives

C

Organisational and social objectives

D X All of the above 339. Top managers’ salaries traditionally depend upon A company size B

company performance

C

company internal equity

D X both A and B 340. Who has started that “Collective bargaining is essentially a process in which employees act as a group in seeking to shape conditions and relationships in their employment 37

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X Simulation Approach

X Five

A

B

B

D

A Team Role Approach

ER

331. When team-building can be attempted by D line manager creating artificial teams in which people 336. Strategic management process usually get opportunity to experiment and learn consists of steps. from their behaviour in a less threatening A Four context, it is based on:

Chapter 1. Human Resource Management (HRM)

A

X Dale Yoder

B

R. F. Hoxie

X supervisor and subordinates

B

top management

C

departmental managers

D J. F. Richardson 341. The best hiring occurs when the goals of which of the following should consistent to each other?

Head office, Brand

C

X Organisation, individual

346. What may be called the starting points of the Human Relations theory? A

X Hawthorne experiment

B

Herzberg’s work on motivation

342. ‘process consultation’ is an example of

X human process intervention

B

techno structural interventions

C

strategic intervention

D Herbert Simon’s work on decision making

RA YA N

D HRM interventions

C Administrative principles of Henry Fayol.

-C H

A

A

D Lower managers, Top managers

343. A pay grade is comprised of A

X jobs of equal difficulty

B

jobs of equal pay

C

jobs of equal incentives

D jobs of equal skills

N A

344. The following is (are) the objective(s) of inspection.

347. Formulating and executing HR systems that produce employee competencies and behaviors needed to achieve the company’s strategic aims is (are): A

X Strategic HR Management

B

Strategy execution

C

HR strategies

A Quality product B

Defect free products

C

Customer satisfaction

D Strategic implementation

D X All of the above 345. In management by objectives, goals are 348. Match the following Question Correct opset by tion 38

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

D all of above

D

A HR managers, Finance managers

ER

L. G. Reynolds

N G

C

A

design

B

A − 3, B − 1, C − 4, D − 2

C

A − 1, B − 3, C − 2, D − 4

establishment stage

D maintenance stage

A coaching

ER

352. Employees ‘career hazards’ are dealt in

B

X mentoring

C

career management

D career development

353. Re-designing a business process, in getting more efficient and effective results, known as

B assigning additional activities to workers C moving workers from one job to the other

RA YA N

D A − 3, B − 2, C − 1, D − 4

C

-C H

X A − 3, B − 1, C − 2, D − 4

trial sub stage

A redesigning jobs of workers

The correct order is A

B

349. Helping retirees and preparing them for retirement is an aim of A phased retirement

D X reengineering

354. In traditional focus, ratings or rewards are part of A training and development

B

X preretirement counseling

B

X performance appraisal

C

honoring experience

C

recruiting and placement

D modifying selection procedure

D human resource planning

N A

350. .... are authorized to direct the work of 355. Employee’s general belief that their organisation values their contribution and subordinates. cares about their well - being is called A X Line managers A Behaviour B Staff managers B Workplace misbehaviour C Leaders C Organizational behaviour D Advisory board members D X Perceived organizational support 351. Stage when a person seriously explores occupational alternatives is called

356. Work design is an example of 39

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D. The stage

X the exploration stage

D

C. The assessment stage

A

N G

B.The clarification stage

1. The firm identifies and confirms the overall business direction. 2. Investment on the human capital and the value placed by employees on this investment. 3. The firm checks the new system against strategy. 4. The firm plans the proposed changes into practice.

A

A. The monitoring stage

Chapter 1. Human Resource Management (HRM)

A human process intervention

A Power

B

X techno structural interventions

B

Influence

C

strategic intervention

C

X Authority

D HRM interventions

362. Which of the following bargaining is based on workers’ contribution to productivity?

Long term

C

X Continuous

D All of the above

-C H

B

A

A Short term

A Coalition Bargaining

RA YA N

359. The critical role of the SHRM Application Tool is to: ?

B

Concession Bargaining

C

X Productivity Bargaining

A Outline techniques, frameworks, and D None of the above six steps that must be followed to effectively implement change in an organisa- 363. Disadvantage of ‘BARS’ appraisal system is tion. B X Develop a better strategic management process to deal with the dynamic changing environment today’s organisations face.

N A

C Identify and assess a narrow group of actions and plan how the organisation can overcome resistance to change. 364. D identify if the organisation ‘has enough staff, if the staff heed training, if the compensation practices are appropriate, and if jobs are designed correctly

A halo effect B

bias

C

central tendency

D X difficult to develop Induction is viewed as A Feel at home B

Belongingness

C Socializing process 360. Which of the following force makes an individual eligible to make decisions, give D X All the above orders& directing work activities of others? 365. ’corporate strategy’ includes 40

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

ER

D Command 357. Personal qualities and traits required for 361. Through test measuring for Checking job is stated in what we intended to know, is A job descriptions A X test validity B job analysis B criterion validity C X job specifications C content validity D Both A and C D reliability 358. Strategic thinking is a process.

370. ‘rate of return on investment’ is classified as

A Consolidation B

Geographic expansion

C

Differentiation

A

X long-term shareholder value

B

calculating stock value

D X Both A and B

X Motorola

C

Sony

RA YA N

B

-C H

A

367. In which company ‘Six Sigma’ was first 372. Who had advocated the systems approach model? experimented? A Talcott Parsons A Toyota

D Ford

368. Which of these activities are not included in the scope of human resource management? A Job analysis and design B

Motivation and communication

C

Safety and health

B

X John T. Dunlop

C

Herbert A. Spencer

D Charles A. Spaulding

373. The principle of organisation that no employee should report to more than one superior is called A Scalar principle B

Span of control

C

X Unity of command

N A

D Unity of direction D X Organizational structure and de374. A Business Organization deals with prosign duct/service and has relationship with 369. HR managers play vital role in ? stakeholder which is being considered a part of ‘management discipline’ is known A X Setting production targets as B

Formulating strategies

A Maximisation of Wealth

C

Publishing financial statements

B

X Business Ethics

C

Relationship Management

D Preparing reports to shareholders

41

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

ER

C calculating return on investment 366. The industrial Disputes Act 1947 proD calculating working capital vides the following industrial relations machinery for resolution of conflicts ex- 371. Performance management includes cept A X daily and weekly interactions A Concelation B meeting semiannually B Arbitration C yearly meetings C X Negotiations D never having meeting with subordinates D Adjudiation

Chapter 1. Human Resource Management (HRM)

D Optimisation of Profits 375. Management Functions of Personnel Management includes

C X The classification of characteristics of managers’ qualities in addition to their number

A Controlling B

B The classification of characteristics of personnel in an organisation, in addition to counting their number

Personnel Organisation

C

Formulating strategies

A

B The system of management that is based on bringing together experts into a team

377. Justice and fairness of a result of a decision is often classified as A descriptive justice procedural justice

C

X distributive justice

RA YA N

B

C X The setting of objectives to bring about the achievement of the corporate goals

-C H

D Implement the strategies

D severance justice

378. Which of the following is closely associated with strategic human resource management?

N A

A Inefficient utilisation of human resources

D The control of the Organisation by those in the ’head office’ 381. Quality and timeliness of work is classified as A

X “what you are measuring”

B

“how you are measuring”

C

“what are the set standards”

D “the rules of performance appraisals”

B Not attracting the best human re- 382. Who has advanced the Bottom of the Pyramid concept? sources A X C.K. Prahlad C Providing Superficial training D X Providing Best training methods

379. Manpower inventory involves

B

Peter Drucker

C

Garry Dessler

D Michael Porter A The classification of the inventory of workers in an organisation in addition to 383. ‘employ’s wellness responsibility is an exthe qualities ample of 42

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

Personnel Planning

ER

D The classification of characteristic features of functions for inventory in addition to the total number of functions D X All of the above 380. What is meant by the term ’management 376. Next step after ‘defining current business’ by objectives’? is to A System of giving the authority to A X external and internal audit carry out certain jobs by those lower down the management hierarchy B Formulating a new direction C

A human process intervention

A Job design

B

techno structural interventions

B

Job ranking

C

strategic intervention

C

X Job analysis

D X HRM interventions

D Any of the above

390. In a big five models, ‘openness to experience’ is tendency to be

Amartya Sen

C

Mahabub Ul Haq

D X Keith Hart

A

-C H

B

A

A Keith Davis

386. Which of the following is a Matrix Organization?

X imaginative

B

assertive

C

achievement

D autonomous

RA YA N

A When projects are geographically 391. A test’s validity can be demonstrated in dispersed A X Two ways B When project structure is independently created B Three ways C When bureaucratic structure is made less hierarchical

C

Four ways

N A

D Five ways D X When project structure is superimposed on bureaucratic structure 392. Term ‘job enlargement’ means 387. Which of the following term best repreA redesigning jobs for workers sents the individuals who have interests in an Organisation and are influenced by it? B X assigning additional activities for workers A Workforce B

X Stakeholders

C

Customers

D Stockholders 388. Basis of Job Evaluation is

C moving workers from one job to the other D none of above 393. Plan which is firstly discussed in business plan is mostly 43

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

ER

384. Job identification is one of the compo389. Which of the following is a key HR role as ? nents of defined by Ulrich et al (2009)? A job specification A Personnel administrator B job design B X Business ally C X job description C Payroll advisor D job evaluation D Organisational geographer 385. Who coined the term ‘informal sector’?

Chapter 1. Human Resource Management (HRM)

financial plan

C

B setting employment standards and policies

personnel plan

D production plan 394. Strategy employers follow to vacate a position where employee is no longer needed is included in

C X linking human resources with strategic objectives to improve performance D Project planning

399. How can high potential employees be developed for future positions?

A promotions

X transfers

A

X internal training

C

reality shock

B

Increasing pal skill

C

Managing employee

A in-person interview on-site visit

C

X application form

D telephone interview

396. Types in which benefits are classified are A insurance benefits B

pay for time not worked

C

retirement benefits

N A

D X all of above

397. ‘job grading’ is another name of

X job classification

C

alternative ranking method

B

First line supervisor

C

X staff manager

D all of above 401. Which one of the following statements is wrong about OD? A It is a diagnostic process B

X It is a punitive mechanism

C

It is a value driven mechanism

D It is an intervention mechanism

A point method B

400. Assisting managers in HR functions of management, known as A line manager

RA YA N

B

D Allowing them to do further studies

-C H

395. Once a firm has a pool of applicants, the ? first step in Pre-screening is the

A

D formal training

N G

B

402. Which of the following is a reason for supporting a wider span of control? A To reduce a process of delaying B To reduce opportunities for delegations

D aligned reward strategy 398. Strategic human resource management involves

C To have tighter control within the organisation

44

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

A Financing project marketing related programming

ER

X marketing plan

D

A

D X To increase contact between man- 408. Business plans designed to achieve the organizational objectives is called agers and employees 403. Which one of the following is not a charA Human Resource Planning acteristic feature of Indian labour force?

B

X Homogeneous in nature

C

Low degree of unionization rate

B

Human Resource Forecasting

C

X Strategic plan

ER

A Lack of mobility

D Corporate Development Plan

Freezing - Moving - Unfreezing

D X Unfreezing - Moving - Freezing 406. Consistency of obtained scores in a test is measured by A test validity

criterion validity

C

content validity

N A

B

D X reliability 407. ‘moving stage’ in Lewin’s organizational change process considers A mobilize commitment

A

X enterprising orientation

B

investigative orientation

C

social orientation

D conventional orientation 411. First step in management by objectives is to A set departmental goals B

X set organizational goals

C

set individual goals

D discuss departmental goals

B

X consolidation of gains

C

monitoring and assessing programs

D reinforcement of new programs

412. Aligning and evaluating employee’s performance with company’s set goals is called 45

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

RA YA N

-C H

A

N G

D

D High rate of absenteeism and labour 409. Which of the following is a process of systurnover tematically identifying, assessing and de404. Straight commission plan pay salespeoveloping organisational leadership to enple for their hance performance? A X results A Career planning B experience B X Succession planning C skills C Manpower planning D knowledge 405. The right sequence of steps in Kurt D Human Resource planning Lewin’s change procedure is 410. People who are attracted to career, involvA Unfreezing - Freezing - Moving ing expression of emotions belongs to personality type of B Moving - Unfreezing - Freezing

Chapter 1. Human Resource Management (HRM)

A appraisal management

hierarchy of management

B Employees are a cost which should be minimized.

D off-the-job training 413. ‘psychological counseling’ is an example of A phased retirement

X preretirement counseling

C

honoring experience

D A disregard for unlocking discretionary effort ?

417. A job design is

D

B

C A lack of mutuality existing between employee and employer

A the design involving maximum acceptable job design qualities to perform a job

D modifying selection procedure

B X the division of total task to be performed into manageable and efficient units

I. Relay assembly test room experiments

C a systematic way of designing and determination of the worth of a job

III. Illumination experiment IV. Personal counselling

-C H

II. Bank wiring observation test

D none of the above

418. ‘B.F Skinner’ proposed motivation model named as A behavior modification

RA YA N

V. Mass interviewing programme A I, II, III, IV, V B

X III, I, V, II, IV

C

III, II, V, I, IV

D V, IV, III, II, I

N A

415. Which of the following principles of management was not given by Fayol? A

X Standardisation

B

Unity of direction

C

Stability of tenure

A

414. Arrange different phases of Hawthorne experiments in their right sequence:

B

behavior reinforcement

C

behavior reshaping

D X Both A and B 419. Reduced responsibilities of senior employees on same job is A

X phased retirement

B

flexible work

C

honoring experience

D modifying selection procedure

D Subordination of individual interest to common interest 416. What are the ideas underpinning ‘soft, commitment’ or ‘high-road’ HRM practices?

420. The Government of India introduced “The Workers Participation in Management”, Bill in Parliament in A 1983 B

46

Do you know?

1988

VERY VERY IMPORTANT FOR EXAM.

C

ER

X performance management

N G

B

A X Labour needs to be treated as assets to be invested in.

C

X 1990

D 1981 421. Procedure of ranking jobs or grouping in clusters is included in

426. Qualitative or quantitative information for maintaining or changing performance is part of

X performance feedback

A getting job information

B

performance appraisal

B

combining ratings

C

appraisal system

C

ranking jobs

D appraisal feedback

ER

A

person is more motivated

B

growth stage

C

person is less motivated

C

midcareer crisis sub stage

N A

B

D X maintenance stage D person is never motivated 425. Engineers and scientists analytical job’s 430. Jobs pay rates on basis of each individual performance is called needs A creativity

A

X individual equity

B

problem solving

B

pay rate equity

C

training

C

collective equity

D X Both A and B

D procedural equity 47

Do you know?

VERY VERY IMPORTANT FOR EXAM.

RA YA N

-C H

A

N G

D

427. Form of misconduct, which basically D X selecting and grouping jobs refers to rebelliousness or disobedience is 422. Organisational factors affecting job declassified as sign are A misconduct A X Workforce and cultural factors B lack of qualifications B Employee availability and abilities C unsatisfactory satisfaction C Ergonomics and cultural factors D X insubordination D Feedback and diversity factors 428. An employee training and confidence 423. Mentoring is very useful when mentors building is best classified as works for A extrinsic rewards A X same department B intrinsic rewards B different department C de-expectancy C informal training D X expectancy D formal training 424. If a person finds imbalance between his 429. Stage in which person focuses on maintaining established position is called services and paid salary A exploration stage A X tension is created

Chapter 1. Human Resource Management (HRM)

431. Main key in supervisory skills is

A S.R. Udpa

A coaching B

mentoring

B

Eric Berne

C

Udai Pareek

D X Christopher C. Longdell 437. During which of the following stage, the D X both A and B firm plans the proposed changes into prac432. Counseling with employees before retiretice. ment for second careers outside firm is an A Clarification example of B Monitoring A phased retirement C Assessment B X preretirement counseling D X Design C honoring experience 438. Workflow detailed picture is called D modifying selection procedure A organization chart appraisal performance

X job analysis

C

job specifications

C

D both A and C

434. ‘qualitative methods of evaluation’ does not include A point method B

factor comparison method

C

graphical evaluation

N A

D X none of above

435. Wages and salaries are included in A

X direct financial payments

B

indirect financial payments

C

compensations

process management

D production unit 439. Which personnel association uses the idea of bundles of integral HRM practices?

RA YA N

B

X process chart

A European association for personnel management B

U.S office of personnel management

C X Chartered Institute of personnel& development D Association of personnel Service Organisations 440. Why do companies use external job searches instead of internal searches? A Legal requirements B

It is less expensive

C X Companies can add new talent, new ideas to the organization

D counseling

D Orientation time is reduced 436. The case study method of OD was devel- 441. Coordination of workforce assessment oped by and development is futile part of 48

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VERY VERY IMPORTANT FOR EXAM.

A job descriptions

B

-C H

433. Determining duties and characteristics of positions in staffing, known as

A

N G

D

ER

C

X talent management

D modifying selection procedure 442. Changing process in which change is formulated and implemented by employees is called

X organizational development

B

organizational change

C

Lewin change process

C

Interview process

Discharge

D Suspension

447. The three phases of recruitment process are

C

Planning, Implementing, Screening Planning, Implementing, Enrichment

D Planning, Screening, Evaluating

448. People that are attracted to occupation of biologist is best classified as A realistic orientation

RA YA N

D Pre-screening process

C

-C H

X Selection process

Warning

B

443. The process of choosing individuals who have re1evant qualifications to fill existing or projected job openings is

B

B

A X Planning, Implementing, Evaluating

D Maslow’s change hierarchy

A Screening process

X Transfer

D

A

A

444. One of organizational development category is

B

X investigative orientation

C

social orientation

D artistic orientation 449. Ranging and grading salary into just few levels is called

A

X techno structural

B

mobilize commitment

A

X broad banding

C

consolidation of gains

B

less branding

C

competency model

N A

D monitoring and assessing programs

445. Which of the following organizations coD skill based pay model ordinates and controls the working of vol450. In growing organization, specialized staff untary welfare agencies in India? is needed by A ESI Corporation A X Line manager B EPF Organisation B HR manager C X Central Social Welfare Board C Staff manager D Chief Labour Commissioner (CenD all of above tral) 49

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

N G

preretirement counseling

A

B

ER

446. Which of the following is not a part of disciplinary action?

A phased retirement

Chapter 1. Human Resource Management (HRM)

451. Why does the Resource-based view of SHRM represent a paradigm shift in SHRM thinking?

C

appraisal manager

D professional training

X Affective component

C

Behavioural component

C X unfamiliar with company perceptions of ideal candidate

RA YA N

B

B adept at contacting candidates who are not on the job market

-C H

A Attitude

A many contacts in field

D All of the above

453. Arrange the following in order: i) Promotion

ii) Performance appraisal iii) Recruitment

iv) Training and Development

D ability to keep identity of firm confidential

457. Which of the following HR activities may be outsourced to specialist service providers? I. administration of pension plans II. employee plans

assistance/

X (iii), (iv), (ii),(i)

III. retirement planning

B

(ii), (iii), (i), (iv)

IV. background checks

C

(i), (ii), (iii), (iv)

A I, II& III

N A

A

D (ii), (iv), (iii), (i)

454. Professional competence and consistency is exhibited by A

X effective mentors

B

performance manager

B

I, II& IV

C

II, III& IV

counseling

D X I, II, III& IV 458. QWL movement was spearheaded by

50

Do you know?

VERY VERY IMPORTANT FOR EXAM.

452. The emotional part of an attitude is called

of using an executive recruiter?

A

D Because it focuses on the external context of the business

N G

D

ER

A X Because it focuses on the internal 455. The system of ranking jobs in a firm on the basis of the relevant characteristics, duhuman resources of the business as a ties, and responsibilities is known as source of sustainable competitive advantage A X Job evaluation B Because it advocates tight vertical inB Job design tegration between the organisation’s business strategy and human resource strategy. C Job specification C Because it relies on a set of highD Job description commitment HR practices to deliver sustainable competitive advantage. 456. Which of the following is a disadvantage

463. Job changes in an existing job, in same firm for retirement aged employees is an example of

A D. Harnett and L. Cummings B

C.A. Barlett and S. Ghoshal

C

Ronen Simcha and Oded Shankar

D X Eric Thorsrud

Tryst,

Fred

Enery,

Eina

A

X phased retirement

B

preretirement counseling

C

honoring experience

ER

459. In recent years, job title and tenure is replaced by

C

Rowan Plan

A individual’s role

D Emerson Plan

B

manager’s role

C

X employer’s role

N A

D line manager 461. Which of the following is not a method of 466. The actual achievements compared with social security? the objectives of the job is A X Social Action A X Job performance B Social Insurance B Job evaluation C Social Assistance C Job description D Mutual Assistance D None of the above 462. Which of the following term is used to 467. Introduction of new or current trends for identify, “what the job holder does”? “how optimal ‘HR’ utilization is part of it is done”?& “why it is done”? A Coordinative function A Job specification B X Staff function B Job evaluation C Line function C X Job description D all of above 468. Bonuses are part of D Job title 51

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X Merrick Plan

RA YA N

B

-C H

A

N G

D

D modifying selection procedure 464. Providing employees with basic backA X employee performance and compeground information about the firms is tencies A Education B company growth and market share B X Employee Orientation C employee skills and creativity C Colleges and universities D pay for knowledge D Required by law 460. Which one of the following is not time 465. In career development, providing perforbased incentive plan? mance feedback which is career oriented is part of A Halsey Plan

Chapter 1. Human Resource Management (HRM)

A

X direct financial payments

B

payroll

C

counseling

473. In performance management, main feature of performance management is to A increase salary B

planning incentives

D indirect financial payments

X Gordon Allport

A

X mobilize commitment

B

James Watson

B

consolidation of gains

C

Sigmund Freud

C

monitoring and assessing programs

D creating guiding coalition 475. The expertise of human resource departments became indispensable with the

A

D Theodore T. Herbert

X Long term

C

Continuous

A introduction of employment laws

RA YA N

B

-C H

470. Commitment strategy is inherently A Short term

D None of the above

N G

A

B

passing of equal employment laws

C

increase of women in the workforce

N A

D X both A and B 471. Which of the following has not been pro476. The best medium to reach a ’large audivided under the Code of Discipline? ence for the process of recruitment is A Grievance Procedure A Casual applicants B Unfair Labour Practices B X Advertising C X Multinational Companies C Employee referrals D Recognition of Trade Unions D Employment agencies 472. Process of arming employees of organiza- 477. The business side of the process begins tion with technology tools, to get jobs done with the strategic as the guiding is called framework. A X workplace flexibility A HR B

work hour flexibility

B

X Plan

C

work week flexibility

C

Policy

D contributory flexibility

D None of the above

52

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VERY VERY IMPORTANT FOR EXAM.

D

ER

C X comparing performance with goals 469. The famous definition of ‘personality’ as D comparing sales figures from last “the dynamic organization within the inyear dividual of those psychological systems that determine his unique adjustments to 474. ‘unfreezing stage’ in Lewin organizahis environment” - is given by tional change process, considered as

proportion premium

C

fixed premium

D variable premium 479. In Lewin organization change process, introduction of new attitudes and behaviors is included in

X moving stage

C

refreezing stage

X pay plan based on knowledge

B

pay plan based on title of job

C

pay plan based on tenure

D pay plan based on performance

484. Compensations and reward packages are designed for employees, must help company to achieve its

A unfreezing stage B

A

A mission

D nonmoving stage

vision

A

B

480. Employees join union when they

-C H

C

A Are dissatisfied with certain aspects of their jobs.

X strategic goals

D compensation strategy

RA YA N

B Feel that they lack influence with 485. Which of the following is the meaning of ‘Golden handshake’? management to make the needed change. C Feel unionization as a solution to their problems. D X All the above

481. Crucial functions for company’s survival is managed by A financial manager staff manager

N A

B C

X line manager

482. Document that consists of all ethical standards that employer expects from employees is classified as

X ethics code

B

descriptive code

C

procedural code

B

It is a gratis.

C

X It is a bribe.

D It is a compensation. 486. The sequence of human resource development activities according to Leonard Nadler are A Training, development and education

D both A and B

A

A It is a gift.

B X Training, education and development C

Education, training and development

D Development, training and education 487. HRD systems include 53

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

ER

X percent premium

483. ‘Microsoft’ pays new programmers for learning Windows particulars, classified as

N G

A

D distributive code

D

478. Basic difference between piecework and standard hour plan is of

Chapter 1. Human Resource Management (HRM)

A Feedback and Performance coaching B Potential Appraisal and Development Performance Appraisal

D X All of the above 488. Which is not a Training Method?

C

Geographical

493. Techniques which allow employer for flexible labor stance is A job classification B

D X Recruitment Method

job evaluation method

N A

RA YA N

-C H

A

C job ranking technique 489. The number of people hired for a particular job compared to the number of indiD X pay ranges viduals in the applicant pool is often ex494. Which of the following is not a regulative pressed as type of labour legislation? A Application ratio A X Factories Act, 1948 B Recruitment ratio B Trade Unions Act, 1926 C X Selection ratio C Industrial Disputes Act, 1947 D Employment ratio D Industrial Employment (Standing 490. The concept of HRD scorecard was introOrders) Act, 1946 duced in India by 495. Which of the following aptly describes A X T.V. Rao the role of line managers and staff advisors namely HR professionals? B UdaiPareek A X Staff advisors focus more on develC ArunHonappa oping HR programmes while line managers are more involved in the implemenD Rao and Pareek tation of those programmes 491. A system of industrial relations where social and labour issues are discussed beB Line managers are concerned more tween trade unions and management at about develop.ing HR programmes enterprise level is: whereas staff advisors are more involved in implementing such programmes A Social dialogue C Staff advisors are solely responsible B Tripartism for developing, implementing and evaluating the HR programmes while line manC X Bipartism agers are not all involved in any matters concerning HR D None of the above 54

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VERY VERY IMPORTANT FOR EXAM.

Multiple Management

Industrial

ER

C

B

D

Workshop

X Social

D Occupational

A Management Role Playing B

A

N G

C

492. Which of the following is not a type of wage differentials?

A HRD culture

B

biasing tendency central tendency

ER

D Line managers alone are responsible C monitoring performance metrics for developing, implementing and evaluD X all of above ating the HR programmes while staff advisors are not all involved in any matters 500. A problem occurs when supervisor might concerning HR. rate all employees ‘high’ or ‘low’ is called 496. Score that measures how much business A X lenient/strict tendency goals are achieved by ‘HRD’ efforts is

X Business linkage score

C

C

HRD competence score

D different tendencies

D HRD system maturity score

A

N G

501. Ranking of all employees, measuring a specific trait such as communicating is 497. Which of the following human resource measured in practices can be useful in reducing workers’ compensation cost per employee? A graphic rating scale method A safety training disability management

C

safety incentives

D X all of the above

-C H

B

B

C

RA YA N

A HRD needs can be identified at strategic, organisational, operational, task and person levels B HRD needs can be diagnostic, analytic, compliance oriented and proactive

N A

C Task related KSA analysis and training need analysis are integral part of HRD need analysis D X Competency mapping, performance appraisal and clarity of career paths identify HRD needs at task level only

499. ‘HCM’ talent management system includes

B

online training

X alternation ranking method

D paired comparison method

498. Read the following statements on HRD need analysis. Identify the one which is not true:

A e-commerce integration

management by objectives

502. When Human Relations training is given to managers the method adopted is: A Role-play method B

X Sensitivity Training

C

In-Basket Exercise

D Managerial Grid Training 503. Improving current and future management performance is called A job rotation B

job training

C

lifelong learning

D X management development 504. When company offers specific marketing, which is not available by others is strategy of 55

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D

B

Chapter 1. Human Resource Management (HRM)

A

X focusers

A secondary equity

B

corporate strategy

B

collective equity

C

vertical integration

C

primary equity

D all of above

D X individual equity

B

career websites

B

consolidation of gains

C

employer websites

C

creating guiding coalition

D X all of the above

D X reinforcement of new programs

N A

508. Job analysis information can be collected 513. Which of the following is not a cross cultural theory of international HRM? through A Interviews

A Halls Theory

B

Questionnaires

B

X Jai B.P. Sinha’s Theory

C

X Both A and B

C

Geert Hofstede’s Theory

D none of above

D Cluckhohn-Strodthbeck’s Theory

509. Fairness of individual’s job pay rates in 514. A written statement of policies and princomparison to employees within firm is inciples that guides the behavior of all emcluded in ployees is called 56

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VERY VERY IMPORTANT FOR EXAM.

RA YA N

-C H

A

N G

D

ER

505. Cultural Diversity explained by Greet 510. Employees that are to be retired in nearest Hofstede has four components. Which of times are of the following is not a part of it? A Generation X A Individualism vs. Collectivism B Generation Y B Power Distance C X Baby Boomers C Uncertainty Avoidance D none of above D X Quality vs. Quantity of Life 511. Credit managers tend to be classified as 506. Which of the following functions of HRM personality oriented of deals with ‘Collective Bargaining’? A non-conventional A Staffing B X conventional B Forecasting C non artistic C Employee-assistance management D realistic D X Employee relations management 512. ‘refreezing stage’ considers 507. E-recruiting methods include ? A mobilize commitment A internet job boards

A

X code of ethics

A

X Interviews

B

word of ethics

B

questionnaires

C

ethics/ dilemma

C

appraisal interview

D Training Manual

D none of above

ER

515. System which is usually based on infor520. The objectives of HRM are categorized as mation technology, is A Personal objectives A phased retirement career management

B

Functional objectives

C

X talent management

C

Organisational and social objectives

N G

D X All of the above

RA YA N

-C H

A

516. The process which best defines the locat- 521. Scope of the HRM includes ing and, encouraging potential employees A Retirement and separation of emto apply for jobs is ployees A Human resource planning B HR training and development B Selection C Industrial relations C X Recruitment D X All of the above D Job Analysis 517. The focus of Human Resource Manage- 522. Which of the following training programmes is meant for a new employee? ment revolves around ? A Machine

A

X Induction training

B

Motivation

B

Sensitivity training

C

Money

C

In-basket exercise

D X Men

D Apprenticeship training

N A

518. According to Edwin Flippo, the first and 523. Recruitment is widely viewed as a proimmediate product of job analysis is cess A X The job description A X Positive B The job design B Negative C The job production C Both Positive and Negative D The job specification D Unnecessary 519. A technique is used for obtaining information from person orally and directly is 524. Competency-based-job-analysis means called defining job in terms of 57

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VERY VERY IMPORTANT FOR EXAM.

D modifying selection procedure

D

B

Chapter 1. Human Resource Management (HRM)

A measureable competency

A V.V. Giri

B

behavioral competency

B

X G.L. Nanda

C

observable competency

C

Khandubhai Desai

D X all of above

D P.A. Sangma

526. Dimension which measures competency of company’s top management to lower level employees is A HRD systems maturity score

X HRD competence score

C

HRD culture

D Employee linkage score

531. In arbitration, dispute parties no longer accord with agreement, willing to change existing agreement, known as A binding arbitration

?

RA YA N

527. Scope of the HRM includes

A Retirement and separation of employees B

HR training and development

C

Industrial relations

D X All of the above

N A

528. Employees involuntary separation from a job for a certain time period, known as A mergers B

acquisitions

D Rapport building, Exploration, Accurate planning

-C H

B

C Rapport building, Explanation, Action planning

B

non-binding arbitration

C

X interest arbitration

D rights arbitration 532. Company seeking ethical standard must purport to A Good Employee Relation B

Better Production Portfolio

C

Economy of Scale

D X Public Disclosure and Publishing

533. Among the best known trait approaches to personality measurement - column A D downsizing gives Traits and column B states the name of authority defining them. Match the cor529. During whose tenure as a union labour minister, the code of Discipline was rect combination Column - A (Traits) Coladopted? umn - B (Author) C

X layoffs

58

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VERY VERY IMPORTANT FOR EXAM.

D training based pay

N G

B Support building, Exploration, Action planning

internship based salary

A

C

D

ER

525. An employee’s salary paid for his skills 530. The three performance counseling phases and knowledge is called are A X competency based pay A X Rapport building, Exploration, Action planning B time based pay

A

X 20 + needs Murray

B

16 traits Eysenck

C

3 traits Cattell

538. Recruitment is widely viewed as a process? A

X Positive

B

Negative

D 5 traits Costa& Merree

D

ER

C Both Positive and Negative 534. A is a company’s plan for how D Unnecessary it will balance its internal strengths and weaknesses with external opportunities 539. Match List-I with List-II and select the and threats in order to maintain a competcorrect answer using the codes given beitive advantage. low the lists:

C

X strategy

D tactic

X Employee

B

Sales

C

Production

A − I, B − II, C − III, D − IV

B

A − III, B − IV, C − I, D − II

C

A − I, B − IV, C − II, D − III

D Inventory

536. One of the dimensions included in the Harvard Model is A HR outcomes interest B

X Behavioral interest

C

Stakeholders interest

D Performance interest

N A

III. X theory

A

RA YA N

A

records.

II. Hygiene theory

-C H

535. HR Department maintains

List-II I. Hierarchy Theory

537. The role is to ensure the deserving managers should get appropriate opportunities for job Rotation.

IV. Y theory

D X A − III, B − IV, C − II, D − I 540. Need of food, water and shelter is classified as A psychological needs B

self-actualization

C

X physiological needs

D self-esteem needs 541. Which is the Principles of Human Relations?

A

X Reviewer

B

Assessor

A Principle of Work Recognition

C

Administrator

B

Principle of Participation

C

Principle of Motivation

D Employer

VERY VERY IMPORTANT FOR EXAM.

mission statement

A

B

List-I a. An ordinary person does. want to work on his own b. An individual is willing to work on his own c. Motivational factors d. Esteem Needs

N G

A SWOT analysis

59

Do you know?

Chapter 1. Human Resource Management (HRM)

547. HRP stands for

D X All of the above 542. The term “Grapevine Communication” is related to A Formal Communication

C

Written Communication

B

X Human resource planning

C

Human recruitment planning

D Human recruitment procedure 548. Advancements in position with increased responsibility is called

D Vertical Communication

A

X promotions

A

X Introduction of New Technology

B

transfers

B

To earn money

C

reality shock

C

To obtain property

D formal training

A

544. ‘HR’ manager must be familiar with

Production department

C

Marketing and finance

B

Human resource planning

C

Succession planning

D X all of above

RA YA N

D X all of above

A Employment planning

-C H

B

N G

549. Process which consists how and what positions are to be filled is called

D Accounting A Strategic planning

D

543. The main objects of Training Method is

550. The method of collecting money for Corporate Social Responsibility (CSR) by raising prices or following many other unethical ways is often described as: A Protecting the interest of shareholders A Reverse effect B Protecting the interest of employees B X Reverse Robinhood effect C X Fudging of Accounts C Boomerang D Paying Taxes to the Government D Roosevelt effect 546. The following person has suggested the new concept which takes into account vari- 551. The unstructured interview ous key factors that will tell the overall perA Infrequently conducted formance of a job. B Typically is unbiased A X Elliot Jecques C Typically is related to future B Fred Luthas D X Typically biased job performance C Juran 552. Which are the factors by which the process of job design can be affected? D None of the above

N A

545. Which of the following is not the act of Corporate Governance?

60

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VERY VERY IMPORTANT FOR EXAM.

X Informal Communication

A Human resource project

ER

B

?

A Behavioural

A Organization function

B

Environmental

B

Staffing function

C

Organisational

C

Control function

D X Direction function

D X All of the above

D non investigative personality

D trainee is sent for formal training outside the organisation.

559. An automated end to end process of managing and compensating employees is called

-C H

A human process intervention B

X techno structural interventions

C

strategic intervention

D HRM interventions

C trainee is presented with written description of organizational problem.

A

554. ‘total quality management’ is an example of

A phased retirement

RA YA N

555. Technique of drawing conclusions from a candidate’s hand writing about future performance in a role is A Astronomy

B

preretirement counseling

C

X talent management

D modifying selection procedure 560. Under training and development plan, the form is to be prepared in form.

Phrenology

C

X Graphology

A

X Duplicate

D Physiognomy

B

Structured

C

Detailed

N A

B

556. Term ‘job enrichment’ means A

X redesigning jobs for workers

D None of the above

B assigning additional activities to 561. The Principle of Equifinality operates workers A Within the internal environment C moving workers from one job to the B X Within the external environment other D reforming and analyzing the job

557. Effective supervision is an activity of

C

Without environment

D Hostile environment 61

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VERY VERY IMPORTANT FOR EXAM.

B trainee moves from department to department to broaden experience.

X investigative personality

N G

C

D

ER

553. Research and development managers are 558. Action learning is a training technique in which classified as A X trainee is allowed to work full time A conventional personality analyzing and solving problems in other departments. B non-conventional personality

Chapter 1. Human Resource Management (HRM)

562. Workers compensation, disability insurance, health and hospitalization costs are all types of

D Unit Council

A employment benefits

A Third country nationals

D optional benefits 563. The following are the factors which come under ? Work planning? that is component systems of HRD

C

Performance appraisal

A

performance feedback

C

non-financial awards

X Task oriented

B

Task analysis

C

performance oriented

D Credit analysisSubmitted by: Sana Ullah Swabiwal

RA YA N

B

?

-C H

564. An informal employee-manager refers to

X social recognition program

expatriates

568. Job descriptions are also called as

D X All of the above

A

C

A

Role analysis

X home country nationals

D subordinates

A Contextual analysis B

B

D financial awards

565. ‘Kakinada Experiment’ on achievement motivation was conducted in

569. Duties of ‘HR’ manager and staff functions consist of A

X Assisting line manager

B

Implementing the policies

C

Directing the tasks of people

A Uttar Pradesh

Jammu& Kashmir

C

X Andhra Pradesh

N A

B

566. Which of the following form for improving workers participation in management was included in the recommendations of the Justice Rajinder Sachar Committee report?

B

Joint Management Council

570. A category, testing learned skills and principles, known as A measuring reaction

D Gujarat

A Works Committee

D all of above

B

X measuring learning

C

measuring behavior

D measuring results 571. People who are attracted to career, involving verbal activities rather than physical activities are classified as

62

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X insurance benefits

ER

C

567. A country in which headquarters of company are located are classified as

D

unemployment benefits

N G

B

C X Workers’ representation in the Board of Directors and allotment of equity to workers

A

X enterprising oriented

A

X Exit interview

B

investigation oriented

B

Feedback interview

C

social orientation

C

Convincing interview

D conventional orientation 572. An “Assessment Centre” is

D Directed interview

A A place

C

X Both (A) and (B)

A Line managers B

X Staff managers

A

A Training B

-C H

grams and systems in an Organisation that focuses on maximizing employee contribution in order to achieve Organisational success

N G

C HR managers D None of the above D all of above 573. The statement which best describes the function of Human Resources Planning is 577. Which is the scope of HRM as per Dale Yoder and Robert? A An integrated set of processes, pro-

C

Collective Bargaining Departmental Administration

N A

RA YA N

B X The’ process of ensuring that peoD X All of the above ple required running the company are being used as effectively as possible espe- 578. The following is not a job evaluation method. cially in fulfilling developmental needs in order to accomplish the organisation’s A Factor comparison method goals B Point Method C The formal process of familiarizing new employees with the Organisation, C Ranking method new job, work units and culture values, beD X Assessment method liefs and accepted behavior. 579. Companies may use a(n) to proD The process of effectively and effivide employees with a single access point ciently managing your assets. or gateway on a company’s intranet to all 574. In career development, establishing selfhuman resource information. career goals is included in A database A X an individual role B X HR portal B a managerial role C data warehouse C an employer role D URL D a line manager’s role 580. The organization’s must be con575. An interview conducted at the time of an ducive to productivity and quality imemployee leaving the organisation is called provement. 63

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VERY VERY IMPORTANT FOR EXAM.

A technique

D

B

ER

576. Manager who can only issue orders in his own department

Chapter 1. Human Resource Management (HRM)

A

X Culture

A training and development

B

Development

B

performance appraisal

C

Policy

C

recruiting and placement

D Environment

D X compensation and benefits

X Functional

RA YA N

-C H

A

582. In this technique, personnel specialists C Line and operating managers prepare lists of D Implied statements of very effective and very ineffective behavior for an employee. 587. Counseling employees for second careers inside firm is an example of A X Critical incident technique A phased retirement B Forced choice B X preretirement counseling C Essay evaluation C honoring experience D Management by Objective D modifying selection procedure 583. Which of the following statement represents ’effectiveness’? 588. The one of the following is the best reason for the reduced use of written tests is A Achieve most output in less time B

Achieve mass production

C

Achieve most output with least input

D X Achieve Organisational goals

A They are hard to construct B

X They are difficult to validate

C

They are expensive to administrative

N A

D They give very little information 584. First step in ‘Job ranking’ evaluation method is to 589. Which of the following strategies requires a company to concentrate its efforts in A X obtain job information one or more narrow segments instead of a B select and group jobs broad based strategy? C

A Cost-Leadership strategy

select compensable factors

D rank jobs 585. In career development focus, compensations planned for non-job related activities is part of

B

Differentiation strategy

C

X Focus strategy

D None of the above

64

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VERY VERY IMPORTANT FOR EXAM.

B

D X compensating employees

D

A Staff

follow-up

N G

C

ER

581. ‘Coaching of employees’ does not include 586. Under which of the following authority, an HR manager took the decision to proA planning vide training to its employees regarding the operations of newly installed machine? B preparation

590. One of the following is not included in job descriptions: A Duties

C

Location

595. Time and Motion Study was propounded by A Elton Mayo

D X Penal actions

B

Henry Gnatt

C

X Frank B. Gilberth

591. Job analysis is must for employees

C

compensations

D Louis D. Brandies

596. Job schedules in which employees can work for fewer days, but, for longer time in each day are classified as

D X all of above

A 90 180

C

270

A potential opportunities

C

X potential strengths

flexible work week

597. A trade union is an organisation of

593. ‘Patents’ can be best classified as

potential threats

X compressed work week

D stable work week

D X 360

B

B

C

RA YA N

B

A deferred work week

-C H

592. The multiple-input approach to performance feedback is sometimes called degree assessment.

N G

performance appraisal

A

B

D

A training

D potential Weaknesses

N A

594. Job Enrichment involves

A Increases the amount of money employees are paid for completing an unit of work B Is a programme through which management seeks greater productivity from workers

A X Worker who have banded together to achieve common goals in key areas such as wages, hours and working. B

Shareholders

C

Bank

D Customer 598. Human Resource Management includes A Motivation, team building

communication

B

Human Resource planning

C

Employee services

and

D X All of the above C my answer: (that staff is moved periodically from task to task in order to in- 599. The classical theorists favoured organisacrease variety and interest tion based on 65

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VERY VERY IMPORTANT FOR EXAM.

Job title

ER

B

D X Involves giving employees work with a greater degree of responsibility and autonomy

Chapter 1. Human Resource Management (HRM)

A

X Military model

A direct financial payments

B

Civilian model

B

indirect financial payments

C

Strategic model

C

paid bonuses

D X Both A and B

D None of the above

A RensisLikert

A Clark Kerr John T. Dunlop

B

Luther Gulick

C

Richardson J.H.

C

X Peter F. Drucker

C

Employee State Insurance Act

B

X Matrix structure

C

Functional structure

RA YA N

D Divisional structure D Industrial Employment (standing or607. In big five models, ‘agreeableness’ is tenders) Act dency to be 602. While writing job description, ‘job title’ is A sociable written in section of A job summary

B

trusting compliant

B

responsibilities and duties

C

C

X job identification

D X both B and C

N A

D both B and C

603. Diversification can be best classified as A

X potential opportunities

B

potential threats

C

potential strengths

608. Job evaluation process, in which raters categorize jobs into groups is called A point method B

job classification

C

X job grading

D aligned reward strategy D potential weaknesses 604. Factors for determining pay rates are

609. ‘performance’ appraisal feedback always includes

66

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VERY VERY IMPORTANT FOR EXAM.

Industrial Disputes Act

A Line structure

-C H

B

606. Which of the following organisations is a two-dimensional structure?

A

601. “Model Grievance Procedure” is given in the

X Code of Discipline

N G

D Blake and Mouton

D X Kochan, T.A., et. al

A

D

B

ER

600. Three tier framework of industrial rela- 605. The concept of management by objectives was given by tions was proposed by:

A assessment of employee performance

A Three

D X all of above 610. ‘Silk Road Technologies’ talent management system includes A applicant tracking

C

performance management

615. A method in which corresponding points of each compensable factors for calculation of total point is called

Autonomy

C

Feedback

D Diversity

B

X point method

factor comparison

C

job classification

-C H

B

A

A

611. One of the important organizational factors affecting ‘Job Design’ is ?

X Workflow

X Five

D Six

D X all of above

A

C

D alternation ranking method

616. Succession planning can best be explained by

RA YA N

612. Based on his 14 principles, Edward Deming is a strong proponent of

A increase in quotas to enhance productivity. B inspection at the end of production process. C X training and development of employees.

A Activity in which managers make decisions regarding the advancement potential of subordinates.

B X Activity that focuses on preparing people to fill executive positions. C A chart showing the possible directions and career opportunities available in an organization.

N A

D None of the above D creating quality slogans to motivate 617. The last step in the e-selection process is workforce. ? 613. The amount sufficient to enable a worker A consider how the various new staketo live in reasonable comfort, having reholders and clients will use the system gard to all obligations to which an average worker would ordinarily be subject to B X train the employees that will be responsible for the administration of the proA Fair Wage cess B Living Wage C draw-up a flow chart of the current C X Minimum Wage assessment process 67

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VERY VERY IMPORTANT FOR EXAM.

on boarding

Four

D

B

B

ER

C

614. Pettigrew& Whipp identified central factors for managing change successfully. providing feedback to the employees setting work standards

N G

B

D Nominal Wage

Chapter 1. Human Resource Management (HRM)

D draft the desired flow process that will result from the E-selection process 618. In an organisation initiating career planning, the career path model would essentially form the basis for A Placement

A Grading method

D Job-classification method

B

ethnocentric screening

C

polycentric screening

A succession planning

D geocentric screening

621. When person’s performance is satisfactory but not promotable, such type of an interview is

N A

A satisfactory-promotable interview

B X satisfactory-not promotable interview C

unsatisfactory-correctable interview

D unsatisfactory-uncorrectable view

A systematic type interview

624. A company’s strategic goals must work towards

RA YA N

X adaptability screening

C

D X None of the above

620. Procedure that aims to assess probable success of assignees, in handling of a foreign transfer is classified as A

A well-organized interview

A

X Point rating method

B

-C H

C

D Corporate downsizing

A A structured interview

619. Which one is not a non-quantitative job evaluation method?

Ranking method

Self directed Teams

623. When an interviewer prepares a list of questions in advance and asks those question to the candidate to obtain the information from him; it is called

D X All of the above

B

C

inter-

B

performance management

C

compensation management

D X all of above

625. Which of the following is not a traditional model of outsourcing? A Utility outsourcing B

X Functional outsourcing

C

Operational outsourcing

D Transactional outsourcing 626. In ‘job classification’ group that contains jobs with similar difficulty level is called A classes B

X grades

C

rank jobs

D combine ratings 622. is the process of deciding how to fill the company’s most important execu- 627. An analysis of pending retirements tive positions. should include 68

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Rotation

Organisational Restructuring

ER

C

B

D

Transfer

X Succession Planning

N G

B

A

A determination of average retirement age

B

grading jobs

C

ranking jobs

planning pension benefits

A A pat on the back of employee B

Promotion

C

Assignment of more interesting tasks

D X All of the above A personal competencies

unmotivated

C

X motivators

D hygiene’s

634. Leader-Member relations; task structure and position power are attributes of which leadership theory? A Trait Theory

-C H

B

X interpersonal competencies

C

business management

D Both A and C

B

A

629. ‘effective negotiation’ is included in

A unhygienic

B

X Situational Theory

C

Behavioural Theory

RA YA N

D Contingency Theory 630. The poor quality of selection will mean extra cost on and supervision. 635. ‘cost advantages’ can be best classified as A

X Training

A potential opportunities

B

Recruitment

B

potential Threats

C

Work quality

C

X potential Strengths

D None of the above

N A

D potential Weaknesses 631. Basic approach in employee’s perfor636. During which plan was the National Apmance compares with their current perforprenticeship Training Scheme introduced? mance to A 1st five year plan A X set standards B

performance in previous years

B

X 2nd five year plan

C

performance in last job

C

4th five year plan

D none of above

D Annual Plans.

632. ‘quantitative process of job evaluation’ 637. A test that seeks to predict success or faildoes not include ure through ones handwriting is called 69

Do you know?

VERY VERY IMPORTANT FOR EXAM.

628. The Recognition may be shown in the form of

633. According to Fredrick Herzberg, a person’s high-level needs are classified as

ER

D X all of above

D X none of above

D

C determine extent of retirement problem

N G

B

A classifying jobs

Chapter 1. Human Resource Management (HRM)

642. The meaning of the acronym HRM is

B

X Graphology

A Human Relations Management

C

Polygraph

B

Humanistic Resource Management

C

X Human Resource Management

638. Counseling with employees for benefits, advice and second careers is an example of A phased retirement

D Human Resourceful Management

ER

D None of the above

643. Process of identifying, assessing and developing leadership is called

X preretirement counseling

A Employment planning

C

honoring experience

B

Human resource planning

C

X Succession planning

639. What are the benefits of human resource planning?

N G

D modifying selection procedure

D

B

D all of above

-C H

A

644. In career development, providing training and development workshops is part of A Achieve economy in hiring new workers. A individual role B Match personnel activities and future B manager role organization objectives efficiently.

RA YA N

C Improve the utilization of human resources. D X All of the above

640. Period that spans between ages 15 to 24 is classified as A

X exploration stage

B

trial sub stage

C

establishment stage

N A

D maintenance stage

641. Benefits provided for temporary and permanent disability disfigurement, medical expenses and medical rehabilitation is referred to as A

X Workers’ compensation

B

Financial incentives

C

Fringe benefits

D None of the above

C

X employer role

D line manager

645. In talent management end to end process, an e-recruiting leads to A

X succession planning

B

performance management

C

compensation management

D e-recruiting 646. Which of the following is Herzberg’s hygine factors? A

X Reasonable salary

B

Responsibility for work

C

Sense of achievement

D Recognition at work place 647. The change in specialization and integration in organization context is called:

70

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A Grammatologist

A Co-ordination

A

X Turnover

B

Co-operation

B

Behaviour

C

X Organizational restructuring

C

Misbehaviour

D None of the above

D Feedback

B

non commission plan

C

competitive plan

D noncompetitive plan

A Cousin lab B

Family lab

C

Stranger lab

D X Organizational lab

RA YA N

650. People choosing career as a ‘managers’ 655. A list, consisting of job duties and responbelongs to sibilities, part of A

X enterprising orientation

A

X job descriptions

B

investigative orientation

B

job analysis

C

social orientation

C

job specifications

D conventional orientation

D both A and C

N A

651. Instructing, educating and training em- 656. Which of the following is not a semantic ployees and subordinates is called barrier of communication? A

X coaching

A

X Inattention

B

mentoring

B

Faulty translation

C

career management

C

Ambiguous words

D career development

D Specialist’s language

652. The voluntary and involuntary perma- 657. An availability of information systems to nent withdrawal from an organisation is integrate recruitment with learning is a called part of 71

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X combination plan

-C H

A

sensitivity training, also known as Laboratory training?

A

649. A plan, offering a 75% base salary along with 25% incentives is classified as

N G

D

ER

648. Pay is rewarded according to strict pro- 653. An interview, candidates are being asked about relevant past experiences, known as portionality between rewards and production results, known as A situational interview A X straight piecework B X stress interview B proportional piecework C behavioral test C dis-proportional piecework D job related interview D variable piecework 654. Which of the following is not a ‘lab’ in the

Chapter 1. Human Resource Management (HRM)

A phased retirement

A

X Merit rating

B

preretirement counseling

B

Point rating

C

X talent management

C

Both A and B

D None of the above

D modifying selection procedure

ER

658. The following type of recruitment pro- 663. Which of the following emerged when individuals realised the strength they could cess is said to be a costly affair. gain by joining together to negotiate with A Internal recruitment employers?

X External recruitment

A

X Trade Unions

C

Cost remains same for both types

B

Human Relation movement

C

Employment Legislations

C

Training resources

D X Training needs

-C H

Internal and external faculty

RA YA N

660. Which of the following is not a welfare provision under the Factories Act, 1948? A Canteen B

Creches

C

First Aid

D X Drinking water

N A

661. Counseling and compensation of employees is part of A

X Staffing

B

Controlling

C

Leading

A

X Human resource managers

B

Staff managers

C

Line managers

D Board members 665. An equity theory of motivation applies to employees who are often A

X under paid

B

over paid

C

regularly paid

D non paid internees 666. According to Herzberg, job working conditions are considered as

D Organizing 662. system stresses on discipline and there is simplicity in the form.

A

X hygiene’s

B

DE motivators

C

intrinsic hygiene’s

D extrinsic hygiene’s

72

Do you know?

VERY VERY IMPORTANT FOR EXAM.

664. are responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation.

A Training aids B

D Employee relationship Management

A

659. Training information system included

N G

D None of the above

D

B

667. The process of developing an applicants’ 672. When person’s performance in an interpool for job openings in an Organisation is view is neither satisfactory nor correctable, called A satisfactory-promotable interview A Hiring B satisfactory-not promotable interB X Recruitment view Selection

C

unsatisfactory-correctable interview

ER

C

Consolidation

B

X right to work

equity theory of salaries

C

equity theory of wages

A artistic

RA YA N

B

-C H

A

D Both A and B C right to get hired 669. An theory states that employees seek balD right to join a union ance between offered services and taken salaries is called 674. People who are investment managers in personality orientation are classified as A X equity theory of motivation

D equity theory of compression 670. One time paid payment at time of termination of employees is classified as A compensation pay B

supplemental pay

C

sick leave pay

B

investigative

C

realistic

D X enterprising 675. Type of selection test consists A Aptitude Test B

Interest Test

N A

C Personality Test D X severance pay D X All of the above 671. For helping mentors and to make them understand about their respective respon- 676. Process of classifying, ranking jobs and assigning points to jobs is called sibilities, a manager needs A

X formal mentoring

A

X job evaluation

B

informal mentoring

B

job grading

C

career interests

C

pay grading

D developmental needs

D job ranking 73

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

N G

D

D Retention D X unsatisfactory-uncorrectable interview 668. Factors contribute to differentiate its market offering from other products is called 673. Which term describes union membership is not required as a condition of employA Positioning ment, classified as B X Competitive advantage A right to proceed

Chapter 1. Human Resource Management (HRM)

677. Which one is not a general concept of T.Q.M.?

X Strategy

B

Team Work

C

Quality Education

B

reasoning test

C

X video simulation test

D miniature job training 683. Interview in which interviewer writes questions and answers before time is called

ER

D Continuous Improvement 678. What our business is is stated in

X mission statement

A non directive interview

B

strategic goals

B

X directive interview

C

vision statement

C

Both A and B

N G

D

A

D all of above

RA YA N

-C H

A

D none of above 679. Advisory Functions of Personnel Man684. A number of benefits can be derived from agers includes using E-recruiting, these include A Training and Development A it decreases the effectiveness of the reB Advising to the departmental officers cruitment process by reaching larger numbers of qualified people C Advising to the top management B it increases recruitment costs, it deD X Both (A) and (B) creases and streamlines the administrative 680. Identifying and executing the firm’s misprocess cycle times sion by matching its capabilities with deC it does not allow the company to evalmands of its environment is the firm’s: uate the success of its recruitment strategy A X Strategic Management D X it increases the effectiveness of the B Mission statement recruitment process by reaching larger numbers of qualified people C Vision D SWOT analysis

N A

681. A job specification is one of the areas of A

X Job analysis

B

Job design

C

Job description

685. In which of the following methods grievances are ascertained at the time of employees quitting the organisation? A

X The exit interview method

B

The gripe-box system

C

The open-door policy

D Job summary

D Opinion surveys 682. Test in which PC-based situations and choice s are given to solve situation is 686. In traditional focus, providing informacalled tion about skills learning is included in 74

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VERY VERY IMPORTANT FOR EXAM.

A

A situational test

A

X training and development

A

X Task identity

B

performance appraisal

B

Task significance

C

recruiting and placement

C

Feedback

A 1919

ER

D human resource planning D Autonomy 687. The International Institute of Labour 692. After ensuring external and internal eqStudies was established in the year: uity, next step in establishing pay rates is A

X group similar jobs

X 1960

B

price each pay grade

C

1926

C

fine tune pay rates

N G

D

B

D 1978 688. The leadership prototype

-C H

C Is useful primarily for selection and training of employees

A

693. In talent management end to end process, workforce compensation manageA X Depicts the image of a model leader ment leads to B Emphasizes leadership development A succession planning B

X performance management

RA YA N

C learning management systems D Uses LPC (Least Preferred Coworker) as an important component D e-recruiting 689. Job analysis includes the preparation of 694. Which of the following are the decisions to be made while devising the strategies to A experience and responsibilities hire? B qualification and abilities A Geographic distribution of labour C X job descriptions and job specifications

N A

D All of the above 690. Employees training and evaluating performance before actual job is

reasoning test

C

video simulation test

B

Make or buy employees

C Sequencing the activities in the recruitment process D X All of the above

A situational test B

markets comprising job seekers

695. The process of comparing actual performance with standards and taking necessary corrective action is called

D X miniature job training 691. High job satisfaction is the outcome of which of the following core dimensions described by the Job Characteristics Model?

A Communicating B

Co-ordinating

C

Co-operating

D X Controlling 75

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D determining the worth of each job

Chapter 1. Human Resource Management (HRM)

696. For closure, every worker is to be compensated with average pay for every year of service completed

20 days

C

25 days

701. Which of the following is/are part(s) of transformation process, is/are considered as a part of organizational development? I. Implementing Strategic Planning and Alignment

D 30 days

X Third country nationals

B

home country nationals

C

home country nationals

IV. Developing the work climate to enhance teamwork, trust and cooperation

698. When person’s performance is not satisfactory but can be improved is A satisfactory-promotable interview

inter-

RA YA N

promotable

A I, II and III

-C H

D Second country nationals

B satisfactory-not view

III. Assessing the environment and changing organisational structure, systems and culture

A

A

II. Assessing the competitors strengths and weaknesses

N G

697. United States executives, who are working in Australian branch of United Kingdom multinational bank are an example of

B

I, II, III and IV

C

X I, III and IV

D I, II and IV

702. HRM function does not involve

C X unsatisfactory-correctable view

inter-

D unsatisfactory-uncorrectable view

inter-

B

X Cost control

699. Position Analysis Questionnaire (PAQ) for job analysis is

C

Selection

X quantitative technique

N A

A B

qualitative technique

C

both A and B

D none of above

700. In career development, communicating company mission and vision is included in A individual role B

managerial role

A Recruitment

D Training 703. Providing new employees with basic information regarding background is A

X employee orientation

B

employee training

C

both A and B

D none of above 704. In career development focus, individual goal setting is part of

76

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

D line manager’s role

ER

X 15 days

X employer role

D

A

C

A training and development

A

X action research

B

X performance appraisal

B

survey research

C

recruitment and placement

C

marketing research

D human research

705. ‘strategic change’ is an example of A human process intervention

710. A brief write-up of what the job is all ? about is A job finding

techno structural interventions

B

X job summary

C

X strategic intervention

C

job analysis

N G

D

B

ER

D human resource planning

C

Medium HRM

D Utiliarian approach

-C H

A

706. Treating employees as precious human 711. Effective human resource management could include all of the following responresources is the basis of the approach sibilities except A Hard HRM A placing the right person in the right job B X Soft HRM

RA YA N

707. Sales commission is an example of A time based pay

B

training employees

C

controlling labor costs

D X all are responsibilities necessary for effective human resource management

712. Human Resource Management includes

B

X performance based pay

1. Employee Grievance

C

bonuses

2. Organizational climate 3. Job incentives

D salary incentives

N A

708. A systematic method to teach skills for job while presenting facts and getting feedback is called A job rotation

4. Recruitment 5. Selection Select the correct answer from the following:

B

off the job training

A 1, 2, 3 and 4

C

job instruction training

B

X 1, 3, 4 and 5

C

1 and 5

D X programmed learning

D All of the above 709. ‘integrated strategic management’ is an example of 713. Human Resource Planning include 77

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D job specification

D HRM interventions

Chapter 1. Human Resource Management (HRM)

A Action planning

A X Worker can sell not only his own labour but also the labour of his fellow workers.

Scenario planning

C

Demand and Supply forecasts

B The number of buyers is less than the number of sellers.

D X All the above 714. The following is (are) the option(s) while planning for surplus

C

Reduce work hours

A Systems Approach B

D X All of the above

Behavioural School

C

RA YA N

-C H

A

C X Scientific Management 715. The systematic process of making job valuation determinations about a job based D Human Relations School upon its content and the way is which it 720. Supplemental insurance plans are inactually functions within the organization cluded in is called: A long-term incentives A Job Determination B short-term benefits B Job Analysis C X executive perks C X Job Evaluation D job ranking D Job Grading 721. Low absenteeism and turnover is the out716. High performance work system leads to come of which of the following core dimensions described by the Job CharacterA X superior employee performance istics Model B low labor costs A Autonomy safer workplaces

N A

D less employee turnover rate

717. ‘unclear standards’ usually results in A unfair appraisals B

fake appraisals

C

true appraisals

B

Feedback

C

Task Identity

D X Task Significance 722. A system which measures ongoing performance and e-mails reports is called A direction sharing

D X Both A and B 718. Which of the following is not a peculiarity of labour market?

B

goal alignment

C

X ongoing performance monitoring

D ongoing feedback

78

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Redesign the jobs

N G

B

D Labour is less mobile. 719. ‘Case of Schimdt’ is associated with which School of Management thought?

D

A Reassign the jobs

C Labour market is normally local in nature.

ER

B

723. According to Fredrick Herzberg, person’s low-level needs are classified as

B

motivators

C

unhygienic

C the classification of characteristics of managers’ qualities in addition to their number.

-C H

D the classification of characteristic features of functions for inventory in addition to the total number of functions.

729. The Integrated system model is also known as

RA YA N

D I, III, IV

A

IV. Inter-company Promotion

I, II, IV

A the classification of the inventory of workers in an organisation in addition to the qualities.

D

III. Inter-plant Promotion

C

725. In which incentive executives are given right to purchase stocks for specific period ?

A Harvard Model B

Michigan Model Integrated Model

A

X long-term incentives

C

B

short-term incentives

D X Warwick System Model

C

pay scale

N A

D ranking jobs

726. Human Resource Management is A

?

X Employee oriented

B

Employer oriented

C

Legally oriented

?

N G

II. Inter-departmental Promotion

II, III, IV

strategic intervention

B X the classification of characteristics of personnel in an organisation, in addition to counting their number.

I. Departmental Promotion

B

C

728. Manpower inventory involves

724. Which type of promotion has been described by W. R. Spriegel?

X I, II, III

techno structural interventions

D X HRM interventions

D unmotivated

A

B

730. An aggregate of several related action plans that have been designed to accomplish a mission within a specified time period is known as A

X Programme

B

Process

C

Project

D Policy

D None of the above 727. ‘reward systems’ is an example of

731. Focus on long-term issue, that are hardto-reverse are part of 79

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X hygiene’s

ER

A

A human process intervention

Chapter 1. Human Resource Management (HRM)

A coaching

informal training

B Cost-cutting measure is a reason for downsizing.

D formal training 732. Each band in ‘broad banding’ contains

X wide range of jobs

B

lesser range of job

C

only one type of job

D X Technical up gradation cannot be attributed as a reason for downsizing.

ER

A

737. When employee’s high expectations confront reality of boring job, it is called A promotions

D unspecified job description 733. The technique that have been used to evaluate an employee in comparison with other employees

B

Forced choice

C

Essay evaluation

D Critical incident technique

transfers

C

X reality shock

D formal training

A

X Ranking

B

738. ‘quality circles’ is an example of

-C H

A

C Mergers and Acquisitions are responsible for downsizing.

A human process intervention B

X techno structural interventions

N A

RA YA N

C strategic intervention 734. Which of the following act represents D HRM interventions a situation in which employment decisions are NOT affected by illegal- 739. Interviews can be discrimination? A structured only A X Fair employment B unstructured only B Legal compliance C X both structured and unstructured C Litigation Process D none of above D Affirmative action 740. Which of the following is not a type of in735. Span of control and management level of executive is included in

formation that should be provided by application forms?

A

X job complexity

A Education

B

complexity in hiring

B

Experience

C

complexity in training

C

work stability

D complexity in recruitment

D X Applicant’s age

736. Which of the following statements about 741. All of the following are examples of hudownsizing is not correct? man resource job duties except 80

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

D

X mentoring

N G

B

A Downsizing helps in getting rid of deadwood.

746. Downside of management by objectives is

B equal employment opportunity coordinator

X financial advisor

D compensation manager 742. Relationships section of job description defines whom would you A supervise

work with

A

A binding arbitration

C

interest arbitration

RA YA N

C

executive’s human capital

Authority

Work load

D None of the above

A Delphi Techniques

A job complexity

employer’s ability to pay

C

X Responsibility

748. For forecasting the demand for manpower, the important techniques used are

D rights arbitration 744. Compensation for top executive job is largely based on

B

B

-C H

X non-binding arbitration

D both A and B

747. A manager may delegate any of the following except

D X all of above 743. Kind of arbitration in which parties are not committed to accept award of arbitrator is classified as

B

C large pool of human capital is required

B

Statistical Techniques

C

Work Study Techniques

D X All of the above 749. In Lewin organizational change process, ‘creation of sense of urgency’ is called A

X unfreezing stage

B

moving stage

A X Need to support corporate productivity and performance improvement efforts.

C

refreezing stage

N A

D X all of above 745. HR’s basic challenges in formulating strategies include(s):

D all of above

B Employees not play any role in per- 750. During his days at Midvale Steel Comformance improvement efforts pany F.W. Taylor saw that employees soldiering - deliberately working at a pace C Not being involved in designing the slower than their capabilities. He identicompany’s strategic plan fied that, worker indulge in soldiering primarily for the following reasons: D Management agenda’s 81

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VERY VERY IMPORTANT FOR EXAM.

C

large capital is needed

D

report to

B

N G

B

X time consuming

A

C

A

ER

A recruiter

Chapter 1. Human Resource Management (HRM)

of an employee is the process of A Fear of losing jobs if they increase 755. evaluating the employee performance of their output. the job in terms of the requirements of the B Faulty wage systems. job. Out-dated methods of working

A Merit Rating

751. Motivation theory shows downside of ‘extrinsic rewards’ is explained in

Maslow’s motivation theory

D Fredrick Herzberg motivation theory

ii) Employee Expectations iii) Composition of work force iv) Political influence v) Change in technology

A (i), (ii), (iii) and (iv)

RA YA N

employer role

i) Size of workforce

-C H

752. In career development, discussing career development with subordinates is included in

756. Which four are the factor influencing the Human Resource Management of an organisation.

B

(i), (ii), (iii) and (v)

C

X (i), (ii), (iv) and (v)

D line manager

D (i), (ii), (iv) and (v) 753. Who is father of Administrative Manage- 757. Advising, counseling and guiding emment Theory? ployees and subordinates is called A Max Weber A coaching B

Frank Gilbraith

B

X mentoring

C

X Henry Fayol

C

career management

N A

D Henry Gantt

D career development

754. Which of the following is not a part of the 758. Pay for time not worked, sick leave, supScheme of Workers’ Participation in Manplemental benefits and severance pay are agement in India? types of benefits called A

X Industrial Level Councils

A

X supplemental pay benefits

B

Shop Level Councils

B

optional pay benefits

C

Joint Level Councils

C

compensation law benefits

D Unit Level Councils

D unemployment pay benefits

82

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

C

X Job analysis

D

X Edward Deci motivation theory

X manager role

C

N G

B

B

Job evaluation

D Performance appraisal

A Victor Vroom expectancy theory

A individual role

B

ER

D X All of the above

A

C

759. How often HR planning process is implemented within an Organisation?

X Continuously Annually

C

Bi-annually

AITUC, BMS, CITU and HMS

C

X AITUC, HMS, INTUC and UTUC

D BMS, CITU, HMS and INTUC 764. Human resource department plays/serves as

D Quarterly 760. An example of ‘variable pay’ is

A

X advisory role

X profit sharing plan

B

line authority

B

pay for performance

C

hiring department only

C

pay for skills

D training department only

N G

D

A

765. Understanding career skills and effectively use them for employees is process, known as 761. Assertion (A): Structural inertia is an organizational resistance process to change A career because organizationshave built in mechanism toproduce stability. Reason (R): PeoB X career management ple with a high need for security are likely C career planning to resist change because it threatens their feeling of safety. Codes: D career development A (A) is right and (R) is a correct expla- 766. Strike occurs when one union of workers nation of (A). strike in favor of another union of workers

RA YA N

-C H

A

D pay for tenure

B X Both (A) and (R) are right, but the (R) does not explain the (A). C

Both (A) and (R) are wrong.

D (A) is wrong and (R) is right.

N A

762. In an organization, under line and staff the function of ‘staff’ is A Superior B

X Advisory

C

Managerial

D Authoritative

is classified as A economic strike B

wildcat strike

C

unfair labor practice strike

D X sympathy strike 767. First step in validating a test is to A

X analyze the job

B

choose the tests

C

administer the tests

D Relate test scores 763. Which four of the Central Trade Union Organizations were signatories to the 768. In career development, realistic career inter-union code of conduct? plans is included in 83

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

B

ER

A

A INTUC, AITUC, BMS and UTUC

Chapter 1. Human Resource Management (HRM)

A

X individual role

A difficult to develop

B

manager role

B

cause of disagreements

C

employer role

C

time consuming

D line manager

D X difficult to rate

769. Types of ‘appraisal interviews’ are

C

problem solving

A keeping retirees

D X all of above

B

keeping employees

C

attracting retirees

D

tell- and-sell

N G

B

B

training session

C

X feedback session

A Affective component

RA YA N

D interview sessions

-C H

A

D X Both A and C 770. Step in which employer and employee discuss performance and plans for future 775. Which of the following component of is attitude represents a person’s opinion’s knowledge, and information? A defining the job

771. Most of time manager of ‘Human Resource’ department is A line manager

B

X Cognitive component

C

Behavioral component

D Objective component 776. An interview, interviewer does not ask question as a set format, called

B

X staff manager

A

X non directive interview

C

active manager

B

directive interview

C

both A and B

D both A and B

N A

772. Once a firm has a pool of applicants, the first step in pre-screening is the A in-person interview B

on-site visit

C

X application form

D none of above is the main source of innovations?

777.

A Upgraded technology B

X Human mind

C

Competitors’ pressure

D telephone interview D Research& Development 773. Main disadvantage of critical incident method is 778. HRP stands for 84

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A tell-and-listen

ER

774. Creating culture of honoring experience is a tool of

A Human resource project

A economic trends

B

X Human resource planning

B

political trends

C

Human recruitment planning

C

competitive trends

D Human recruitment procedure

C A list of tests that will measure cognitive ability D X Communications and behaviour 780. Cash and stock bonuses for achieving short-term goals are included in A long-term incentives

X short-term incentives

C

pay scale

Liberalisation

D X All of the above 785. An advantage of Management by Objectives (MBO) is A avoids central tendency and biases

B X jointly agreed performance objectives provides behavioral anchors

D ongoing basis evaluation

RA YA N

781. Which of these is an alternate to job evaluation? A Wage survey B

X Decision Bank Method

C

Employee classification

D None of the above

N A

C

C

D ranking jobs

782. An advantage method’ is

Market friendly state

-C H

B

B

of

‘critical

786. Less career plans and benefits for people of color are concluded in A

X bias

B

reality shock

C

promotion

D transfer

787. Which of the following is not an advantage of using a private employment incident agency?

A avoids central tendency and biases B

avoids central tendency and biases

C

provides behavioral anchors

A it may be faster than in-house recruiting B it does not require internal recruitment specialists C

D X ongoing basis evaluation 783. External and internal audit of a company includes

X screening may not be as thorough

D it may be better for attracting minority candidates 85

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Skills and behaviours

D

B

A Privatization

N G

A The specific tasks a person must do

ER

784. The following are the key factors of the new economic policy.

?

A

779. A Competency consists of

D X all of above

Chapter 1. Human Resource Management (HRM)

790. Bottom line of any business plan is

X financial plan

C

personnel plan

RA YA N

B

-C H

A marketing plan

A Job design B

Job classification

C

X Job description

D Job evaluation

D production plan

796. Online and face to face feedback about goal’s progress is 791. Offering flexible part-time work, to retirement age senior employees is a technique A direction sharing to

X keep retirees

B

goal alignment

B

keep employees

C

ongoing performance monitoring

C

retirement benefits

D X ongoing feedback

N A

A

797. Competency based pay plan is more

D talent management

792. Identify the managerial function’ out of the following functions of HR managers?

A

X person oriented

B

job oriented

C

tenure oriented

A Procurement B

Development

C

X Organizing

D performance appraisal

D evaluation oriented 798. Classification of executive and management positions into series of grades, called

86

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A

N G

D

ER

788. Availability of information systems for 793. Which factor does not involve in commuupdating and integration of learning, renication to employees cruitment and employee pay, is part of A interviewing A phased retirement B disciplining B preretirement counseling C counseling C X talent management D X compensating D modifying selection procedure 794. Blue collar workers often get paid on 789. Asking manager ‘Does employee is inA X time based pay formed about performance standards’ is part of B performance based pay A X antecedents C extra bonuses B behavior D discount on fares C consequences 795. The written statement of the findings of ? job analysis is called D counseling

803. Method in which employer first choose higher and lowest, then secondly choosing highest and lowest is

B

job description

C

X job evaluation

D employee training 799. Why is ‘procedural justice’ important in the context of the management of misconduct?

A

X alternation ranking method

B

point method

C

ranking method

D job classification

ER

A job specification

X performance

B

skills

C

tenure

805. Who among the following propounded the theory of industrial democracy? A John T. Dunlop

RA YA N

A

X Hiring

D All of the above

-C H

800. All incentive plans focused on

C

Job evaluation

B

Allan Flanders

C

Neil W. Chamberlain

D particular knowledge

D X Sydney& Beatrice Webbs 801. On basis of comparable jobs, variables such as skills, responsibility and working 806. Which of the following is not a function normally performed by HR department? conditions, considered as A logical factors

A

X Accounting

comprehensive factors

B

Recruitment and Selection

C

X compensable factors

C

Pay and Reward

N A

B

D intuitive factors

D Employee Relations

802. The following system is simple, less ex- 807. Kind of union security from employees unions in which company can hire people pensive and less time consuming. that are not members of unions is classified A Paired comparison as B

Confidential report system

A closed shop

C

X Ranking

B

X union shop

C

agency shop

D Checklist method

87

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D X It ensures that individuals have a sense that they have been treated fairly.

B

A

C It reflects on the values and attitudes of top management.

N G

D

A It protects the interest of daily wage 804. The process which is continuous and earners. stops only when the organisation ceases to exist B It reflects on the integrity of HR proA Training fessionals.

Chapter 1. Human Resource Management (HRM)

D preferential shop

C

808. Voluntarily helping less experienced employees is part of A formal mentoring

career interests

A consider how the various new stakeholders and clients will use the system B X train the employees that will be responsible for the administration of the process

D developmental needs

X Business ally

C

Payroll advisor

N G

A Personnel administrator B

D draft the desired flow process that will result from the E-selection process 814. Communications and employs’ participation is part of

D Organisational geographer

B

performance appraisal

C

appraisal system

D appraisal feedback

811. The following technique(s) is based on the critical incident approach. A Behaviorally anchored rating scales (BARS) Critical incident technique

N A

B C

X Both (A) and (B)

D None of the above

812. Which of the following types of control involves evaluation of inputs and taking corrective actions before the operation is completed? A

X Feed Forward Control

B

Concurrent Control

X company’s plan

B

strategic plan

C

vision

D mission

RA YA N

X performance feedback

A

-C H

810. Showing employees their performance graphs and quantitative data is an example of A

C draw-up a flow chart of the current assessment process

D

809. Which of the following is a key HR role

815. Providing step by step training and enlisting job’s basic tasks is A job rotation B

off the job training

C

X job instruction training

D apprenticeship training 816. Information about specific salary and wage rate for particular job is part of A

X salary survey

B

market survey

C

equity survey

D HR survey 817. Which of the following is not a type of HRM strategy?

88

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

813. The last step in the e-selection process is

ER

X informal mentoring

D Forward Control

A

B

Feedback Control

822. Second step in validating a test is

A Task focused strategy B

X Placating HRM strategy

A analyze the job

C

Turnaround HRM strategy

B

X choose the tests

D Development oriented strategy

C

administer the tests

C

D X no punitive discipline

Any of the above

D None of the above

B

X human capital

C

compensation capital

D size of working capital

-C H

A

819. ‘educational level’ of executive is classi- 824. Demonstrable skills, knowledge or befied as haviors that enable employee’s performance are called A working capital A

X competencies

B

job description

C

job specification

RA YA N

820. A group interviewer, questions are being D job evaluation asked from group of interviewee, consid- 825. The provides the essential informaered as tion on which each job is evaluated. A panel interview A Job ranking B X mass interview B Job enrichment C computer interview C X Job description D personal interview

N A

D Job enlargement 821. Human Resource Management (HRM) is 826. Organisational factors affecting job dea part of the broad Human Resource Design are ? velopment (HRD) System, as this focus to A X workforce and cultural factors A Selection, Induction, Training and Development B employee availability and abilities B Operational and Organisational Options C

X (A) and (B) above

D None of the above

C

ergonomics and cultural factors

D feedback and diversity factors 827. An automated end to end process of planning and recruiting employees is called 89

Do you know?

VERY VERY IMPORTANT FOR EXAM.

descriptive discipline

N G

C

D

ER

818. Method of disciplining, which usually inD relate test scores volves systems of paid decision-making 823. Point system and factor comparison leaves and oral warnings is classified as methods are placed under such category A punitive discipline A Non Non-quantitative job evaluation B distributive discipline B X Quantitative job evaluation

Chapter 1. Human Resource Management (HRM)

A phased retirement

A Consumer goods

B

pre-retirement counseling

B

X Industrial goods

C

X talent management

C

Speciality goods

D None of the above

D modifying selection procedure

A realistic orientation

C

Banking

D Pareto Diagram

A

X performance appraisal

-C H

Taguchi Diagram

social orientation

A

A Kaizen Diagram

C

C

834. An evaluation process of employee’s performance, in comparison to set standards is called

829. Fish bone diagram is also known as

X Ishikawa Diagram

X investigative orientation

D artistic orientation

D X Agriculture

B

B

B

compensation

C

counseling

RA YA N

D design of evaluation 830. Seeking guidance from experienced peo835. Process that enables manager to make ple for advising and counseling is called comparison between employee’s and his department goals is A X mentoring B

employee’s performance

A direction sharing

C

career interests

B

X goal alignment

C

rewards and recognition

D developmental needs

N A

D coaching and development support 831. Increments based on performance is a basis of 836. Career in Human Resource Management means A X direct financial payments B

non direct financial payments

C

direct compensation

A A status job B

A respectable consistent occupation

C A job where a person can earn livelihood

D bonuses 832. Goods used by an organization in producing other goods is called

D X The progression of a person in his occupation over the years

90

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Textile Industry

D

B

N G

A Coal Industry

ER

828. In which of the following we notice 833. People attracted to occupation involving cognitive activities are classified as under-employment in a large measure?

837. Collective bargaining items that are in- 842. Vertical integration in relation to SHRM troduced by any other party must be barcan be described as which of the followgained considered as ing?

B

X mandatory bargaining items

C

voluntary bargaining items

D involuntary bargaining items 838. ‘performance management’ is always

performance oriented

C

sales oriented

D The relationship or integration between operational functions and policies

A

D none of above 839. Find the machinery which is not method 843. The term used before the language of modern HRM was of settlement of industrial dispute:

B

X Consultation

C

Adjudication

A Labour Relations

-C H

A Conciliation

B

Personnel Management

C

Industrial Management

RA YA N

D X All of the above D Works committee 840. Which one is a part of performance mea- 844. Observing CV’s of candidates for rating by order, considered as surement? A Trait

A candidate order error

B

Behaviour

B

candidate contrast error

C

Outcome

C

X both A and B

N A

D X All the above D none of above 841. Whistle Blowing is the situation wherein 845. Recruitment policy usually highlights an employee need for establishing ? A Causes indiscipline in the organization. B Discloses other employees’ illegal immoral or illegitimate activities. C X Discloses the employer’s illegal immoral or illegitimate activities. D All of the above.

A

X job specification

B

job analysis

C

job description

D none of the above 846. Establishing company based career centers is a method, relating to 91

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

C X The relationship or integration between the internal HR processes, and the Organisation’s business strategy and external market.

D

X goal oriented

B The relationship or integration between HR functional policies, for example employee development, employee reward and employee relations

N G

A

A The relationship or integration between an Organisation’s senior managers

ER

A illegal bargaining items

Chapter 1. Human Resource Management (HRM)

C

performance management

D employee development 847. ‘Hay consulting firm’ emphasizes compensable factors such as A skills B

efforts and responsibility

C

knowledge

848. People having investigative personality often choose profession as

R&D managers

D X all of above

4

C

5

D 6

A

X higher task performance

B

lower task performance

C

fixed performance rewards

D variable performance rewards 853. In career development focus, matching job and individual competencies is part of

-C H

C

B

A

A physicians psychologists

X3

852. Psychologist ‘Edwin Locke’ stated that specific and challenging goals lead to

D X accountability

B

A

A training and development B

performance appraisal

RA YA N

849. Who has extended the Vroom’s ExC X recruiting and placement pectancy Theory of Motivation by suggestD compensation and benefits ing that motivation is not equal to satisfaction and performance and by depicting 854. A strategy, employees seeking flexibility what happens after performance? in workforce, workplace within same company, regarded as A X Porter and Lawler B

Edward Tolman

A promotions

C

Harold Kelly

B

X transfers

C

reality shock

N A

D Alderfer

850. Which one is not a part of effective organization’s career planning process? A Personal Assessment B

D formal training 855. The last stage in a grievance redressal procedure is handled by A Union

X Incentive Management

C Assessment of Occupational and career choice D Annual Appraisal and Development Programme

B

Voluntary Arbitrator

C

H.R. Department

D X Grievance committee

92

Do you know?

VERY VERY IMPORTANT FOR EXAM.

appraisal management

ER

B

851. How many types of strategies are there in strategic planning?

D

X career management

N G

A

856. What tactic will employers likely have to take to fill openings left by retiring employees? A instituting flexible work hours

Job standardisation

D X All of the above 862. In traditional focus, an analysis of future and present skills and tasks is part of

D X rehiring retirees 857. An integral part of feedback process is A direction sharing B

goal alignment

C

ongoing performance monitoring

A training and development B

performance appraisal

C

recruiting and placement

D X human resource planning 863. First step in establishing pay rates is to

X Forecasting

B

Organising

C

Operating

group similar jobs

C

price each pay grade

D fine-time pay rates

RA YA N

A

X conduct salary survey

B

-C H

858. Delphi technique is used in

A

A

D X coaching and development support

D Staffing

859. In career development focus, employees career interests and aptitudes is part of A training and development performance appraisal

C

X recruiting and placement

N A

B

D human resource planning

864. Levels and series of steps based on years of service in pay grades are called A

X pay ranges

B

grade ranges

C

similar jobs grades

D anchoring pay ratings 865. Tests that measure traits, temperament, or disposition are examples of A Manual dexterity tests

860. Objectives of training is A Increased morale

B

X Personality tests Intelligence tests

B

Increased productivity

C

C

Favourable reaction to change

D Work sample tests

D X All of the above 861. Job analysis includes

866. According to Herzberg, for creating selfmotivated workforce employers should focus on the 93

Do you know?

VERY VERY IMPORTANT FOR EXAM.

hiring more women

C

ER

C

Job classification

D

providing elder care

B

N G

B

A Job grading

Chapter 1. Human Resource Management (HRM)

de-motivator factors

C

intrinsic factors

B setting employment standards and policies

D extrinsic factors

A

X timely

B

tricky

C

transparent policies

ER

867. In setting SMART goals, ‘T’ stands for

D Project planning 872. Negotiation of labour contract by Union and Management is referred to as

D none of above 868. Comparison of employees’ actual performance with set standards is involved in A leading

C

X controlling

D staffing

RA YA N

C

X lifelong learning

Industrial Relations

C

Consumerism

A absence rate

A job rotation

job training

B

D Trade Union 873. The metric can be used as a measurement to show improvements to savings in recruitment and retention costs.

869. Providing continuous learning, training and help to employees for expansion of horizon is

B

X Collective Bargaining

A

organizing

A

-C H

B

C X linking human resources with strategic objectives to improve performance

D programmed learning

X cost per hire

C

HR expense factor

D human capital ROI 874. Which of the following is a force that acts as stimulant for organizational change? A Technology B

Economic Shock

C

Nature of the workforce

N A

870. Easiest performance appraisal interview is

B

D X All of the above 875. While considering promotion of an emB satisfactory-not promotable interployee, the following is the most important view consideration: C unsatisfactory-correctable interview A Seniority A

X satisfactory-promotable interview

D unsatisfactory-uncorrectable view

inter-

871. Strategic human resource management involves ?

B

Competence

C

Loyalty

D X Only (A) and (B)

94

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

A Financing project marketing related programming

D

X motivator factors

N G

A

B

Business linkage score

C

HRD competence score

B

Organizational performance

C

Emergent employee behaviors

D X all of above

A

X benefits

B

Transactional

B

stock ownership

C

Integrated

C

loyalty scholarships

D X Personalised

884. The goal of this stage of HR intranet site development is to provide employees with 879. For continuous work growth, company’s a truly individualized experience based on direct, non-financial and financial paytheir individual profiles ments are being received by employees, categorized as A Brochure ware

N A

D HRD system maturity score

885. Hawthorne experiments were conducted at 880. Changing behavior of employees by rewarding or punishing is called A Hawthorne Electric Company D all of above

A

X behavior modification

B

X Western Electric Company

B

behavior modeling

C

General Electric Company

C

behavior reshaping

D Eastern Electric Company 95

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X HRD culture

RA YA N

A

-C H

A

N G

D

ER

876. Generally in chain of command, no one D behavior management can issue orders outside their own depart- 881. Period in which people act as mentors for ment is younger employees is called A X staff managers A exploration stage B line managers B growth stage C CEO C midcareer crisis sub stage D none of above D X decline stage 877. Tests are classified on basis of measure882. Paired comparison method can be used ment of by A mental abilities A Superiors B personality and interests B Peers C physical abilities C Subordinates D X all of above D X All of the above 878. ‘HRD’ dimension which is measured with help of development of questionnaire 883. ‘HR’ activities lead to is named as A Achievement of strategic goals

Chapter 1. Human Resource Management (HRM)

886. occurs when an interviewer judges 891. Fair procedures perceived for allocation an applicant’s entire potential for job perof job pay rates is included in formance on the basis of a single trait, such A X procedural equity as how the applicant dresses or talks. B pay rate equity A X Halo - effect D individual equity 892. When constructing the ad, it is important to consider how to best ?

887. In 360-degree feedback, ratings are collected from A supervisors B

subordinates

C

peers

D X all of above

A exploration stage growth stage

C

X midcareer crisis sub stage

Get right candidate

C

How will be the profit

D The candidate reach in profit method, common factors to 893. Under all the jobs are identified. A

X Point

B

Merit

C

Factor comparison

RA YA N

B

B

-C H

888. A stage which concludes major career reassessments is called

A X Attract attention to the advertisement

N A

D Ranking 894. In Factor Comparison method, each facD maintenance stage tor is ascribed a 889. When an employee harms a third party because of inadequate employee training, A X Money value it is called B Ranking A training C Scale B X negligent training D None of the above C both A and B 895. A personnel plan requires forecast of D none of above A personnel needs 890. In Vroom’s theory, motivation is a product of A expectancy B

instrumentality

C

valence

D X all of above

B

supply of inside candidates

C

supply of outside candidates

D X all of above 896. Managers subscribing to assumptions attempt to structure, control and closely supervise their employees.

96

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D None of the above

ER

Stress producing

primary equity

D

C

C

N G

Unstructured

A

B

902. Which of the following is not a feature of systems approach?

X Theory ‘X’

B

Theory ‘Y’

C

Both Theory ‘X’ and Theory ‘Y’

D Neither Theory ‘X’ nor Theory ‘Y’ 897. Which of the following is not a TQM technique? A Six Sigma

X Core Competency

D X It is not necessary for a system to have a boundary 903. Labour productivity means

D Zero Defect Programmes 898. Selection of the candidates is done out of

B

Internal sources

C

External sources

C

RA YA N

B

secondary data

C

collective equity

Output is less than input Output is equal to input

D Output is negative 904. ‘Leisure time counseling’ is an example of

D Internal as well as external sources 899. Salary survey can be conducted through A primary data

X Output is greater than input

A

X Target population

B

-C H

A

A

D X both A and B 900. Opening retail stores, way ‘Apple’ has opened , a classic example of

A phased retirement B

X preretirement counseling

C

honoring experience

D modifying selection procedure 905. Which of the following term is used to identify, “what the job holder does”? “How it is done”?& “why it is done”? A Job specification

X vertical integration

B

Job evaluation

B

horizontal integration

C

X Job description

N A

A

C

D Job title 906. Portion of increased salary paid to employee for an individual performance is called

consolidation

D geographic expansion 901. A job analyst’s task is to A

X prepare job description

A

X merit pay

B

integrate development activities

B

motivators

C

develop compensation plans

C

de-merit pay

D advise management

D fixed merit pay 97

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

C Parts and sub-parts are related to one another

D

Quality Circles

B System transforms inputs into outputs

N G

B

A A system is a combination of parts

ER

A

Chapter 1. Human Resource Management (HRM)

907. Structured interview is also called

912. Solving and implementing solutions in empowering employees to review problems can, best classified as

X non directive interview

B

directive interview

A

X action research

C

both A and B

B

customer research

C

marketing research

D collaborative approach 908. Porter and Lawler model is related to

X Motivation

D Leadership

A

X external equity

B

internal equity

C

compensating equity

910. Types of third party negotiation, known as arbitration, includes A non-binding arbitration B

interest arbitration

C

non-binding arbitration

D X all of above

N A

C

anecdotal evidence

D X both A and B 914. “Quality Circles in India”, the first book incorporating the process to be adopted in developing, implementing and sustaining quality circles, was authored by A T.V. Rao

RA YA N

D collective equity

measurable evidence of effectiveness

-C H

909. Salary surveys are used for monitoring and maintaining

B

911. “Labour is not a commodity” - is the assertion made by

B

D.M. Pestonzee

C

Udai Pareek

D X S.R. Udpa 915. A test which measure, what it is intended to measure is A

X Valid test

B

Reliable test

C

Objective test

D Standardised test 916. Position a person has over many years in A X The Declaration of Philadelphia any occupation is called adopted by 26th session of ILO A X career B The Magna Carta B career management C The Constitution of India C career planning D The International Labour Conference D career development

98

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

A measurable evidence of efficiency

N G

Attitudes

A

B

D human research 913. The performance of human resource departments is evaluated based on

D

A Perception

ER

A

917. Which of the following components is not 922. The first Factory Legislation in India was true as a part of unemployment definition? enacted in A 1860

Mentally fit to work

C X Ability to discharge the work most efficiently D But, unable to find work 918. Which is the Human Relation Policy?

B

Common interest

C

Mutual acceptance

C

1882

D 1891 923. set guidelines regarding safety practices at work. A Equal employment laws

B X Occupational safety and health laws C

Labor laws

D Advertising regulations 919. In career development, providing sup- 924. ‘incentives’ given to employees are a part of port in developing career is part of A non direct financial payment A individual role B X direct financial payments B X managerial role C compensation C employer role D pension benefits D line manager’s role 925. Which of the following department of an Organisation performs the managerial 920. Which of the following act deals with refunction of matching Organisational needs cruitment and selection? with the skills& abilities of the employees? A Child labour act A Finance department B The apprentices act B Marketing department C Mines act C Production department D X All of the above D X Human Resource department 921. The problem of industrial discipline was 926. Disadvantage of ‘forced distribution debated by the Indian Labour Conference method’ is (ILC) held in India in A difficult to develop A 1955 B cause of disagreements B X 1957 C time consuming C 1959 D X ranking is based on employer’s cutD None of these off points

N A

RA YA N

-C H

A

D All of the above

99

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X Open communication

X 1881

D

A

B

N G

B

ER

A Physically fit to work

Chapter 1. Human Resource Management (HRM)

927. Building blocks of performance management are A 3

928. Typical simulated tasks include

A Collective Bargaining

A management games leaderless group discussion

C

The in-basket

A

X departmental strategy

B

business unit

C

companywide strategy

secondary equity

D collective equity 933. is defined as disputes between parties submitted and decided by a neutral third party.

D X6

B

C

B

Affirmation Action

C

X Arbitration

A It is a people driven activity.

-C H

D business strategy

A

D Negotiation D X all of above 934. Which of the following statements is not true about benchmarking strategy of 929. ‘functional strategy’ can also be considTQM? ered as B

It is related to the efforts of Kaizen.

C X It is related to the raising of criteria for selection.

N A

RA YA N

D It is raising the performance standards of the organization. 930. An interview, in which supervisor and subordinate review appraisal, called 935. Workers with manual jobs are mostly paid as A structured interview A pay plan based on knowledge B unstructured interview B X pay plan based on skills C X appraisal interview C pay plan based on tenure D hiring interview D pay plan based on performance 931. In traditional focus, rewards based on 936. Making a fit between company’s competproduction is part of itive aims and each department’s plan is A training and development A Strategic planning B

performance appraisal

B

X Strategic fit

C

recruiting and placement

C

Corporate strategy

D X compensation and benefits

D Competitive strategy 932. Job’s pay rate in comparison with one’s 937. Which of the following is the internal own firm is an example of sources of recruitment? 100

Do you know?

VERY VERY IMPORTANT FOR EXAM.

5

primary equity

ER

C

B

D

4

X external equity

N G

B

A

A Promotion

A recruiting and hiring

B

Trainees

B

managing employees

C

Transfer

C

compensating employees

D X all of above

D X All of these

A HR outcomes interest

iii) Try out performance

iv) Training preparation

D Performance interest

v) Follow up.

939. Second step in ranking method of job evaluation is to A combine ratings

-C H

B

B

rank jobs

C

selecting compensable factors

C

RA YA N

D X grouping jobs

A (i), (ii), (iii), (iv) and (v)

940. Appraisals of employees must be discussed in context of

(ii), (i), (iv), (iii) and (v)

X (i), (iv), (ii), (iii) and (v)

D (iii), (i), (ii), (v) and (iv)

944. In which personality type we can include accountants? A realistic

A

X employees’ career aspirations

B

investigative

B

performance applications

C

social

C

industry leading compensation

D X conventional

N A

D employee training

941. Lean production aims at:

945. Anchoring jobs and slotting other jobs accordingly is called A

X benchmarking jobs

B

evaluating pay scales

C

evaluating pay grades

A Continuous improvement B

C

Aim at zero defects Just-in-time inventory system D evaluating internal equity

D X All of the above

946. Management guru, Edward Deming ar942. ‘Talent Management’ automated end to gues that employee’s performance is result end process involves of 101

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X Stakeholders interest

D

C

ii) Present the task

N G

Behavioral interest

i) Instructor Preparation

A

B

ER

938. One of the dimensions included in the 943. Which one of the following is not in sequence of personnel training procedure Harvard Model is ?

Chapter 1. Human Resource Management (HRM)

A training communication

A Wage Fund Theory

B

quality management

B

Subsistence Theory

C

own motivation

C

X Surplus Value Theory

D Residual Claimant Theory 947. What term refers to the knowledge, edu- 952. Which of the following is not a field of industrial relations? cation, training, skills, and expertise of a firm’s workers? A State and their institutions A human resources

intangible assets

C Study of workers and their trade unions

D X Study of consumers and their associations 948. Which of the following statements about 953. Career counseling is part of which of the Organizational Behaviour is wrong? following functions of HRM? A Compensation& benefits

-C H

A It is an inter-disciplinary subject.

A

D knowledge assets

B It believes that individual, group and organization are subsystems of OB.

B

Planning& selection

C

X Training and Development

C Its explanation finds roots in systems as well as contingency theories.

RA YA N

D Maintenance of HRIS 954. “Poverty is an artificial creation. It does D X It deals only with prediction of hunot belong to human civilization and we man behaviour at work. can change that and can make people come out of poverty through redesigning our 949. Standard of ‘output’ for a job is called institutions and policies.” This preamble A X fair day’s work refers to B

unfair day’s work

A Women Entrepreneurship

C

incentive rate

B

Corporate Entrepreneurship

C

X Social Entrepreneurship

N A

D systematic soldiering

950. Recruitment

D None of the above 955. Relationship between two variables can be identified with help of

A follows selection B

X precedes selection

C

matches selection

A ratio analysis

D none of the above 951. Which of the following theories of wages was propounded by Karl Marx?

B

X scatter plot

C

trend analysis

D all of above

102

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VERY VERY IMPORTANT FOR EXAM.

C

D

X human capital

Management and their associations

N G

B

B

ER

D X both A and B

956. Expectancy Theory of Motivation was 961. In how many dimensions HRD maturity propounded by level in an organization is measured? A 3

A Porter and Lawler B

McGregor

B

X4

C

X Vroom

C

5

D 6 957. “We must maintain in good order the 962. “Navigating office politics” needs property, we are privileged to use, proA X mentoring tecting the environment and natural reB employee’s performance sources” is known as

C

Maintaining good property

D Protect natural resources

A

B

bonuses

C

promotion

RA YA N

X salaries

-C H

958. Managers and executives are often paid in form of A

D shopping discounts

959. Who is not associated with development of human development index? A Sudhir Anand

Meghnad Desai

C

Mahabub-ul-Haq

N A

B

D X Manmohan Singh

960. One of the acceptable methods for obtaining feedback of training is called A

X Structured Interview

B

Performance after Training

C

Improvement after Training

D Employee Turnover Rate

D developmental needs 963. Which of the following relates to training works?

X Job rotation

B

Induction

C

Vestibule

D Task 964. Which of the following is method of Union recognition? A Secret Ballot B

Check-off System

C

Membership Verification

D X All of the above 965. Who has advanced the Goal setting theory of Performance Management? A

X E.A. Locke& Gary Lutham

B

F. Trompenaavs and Charles Hamp

C

R. Tung and Arthur Anderson

D J.C. Usunier and P.N. Gharvi 966. To address the challenges and opportunities they face organisations engage in a process of strategic management. Strategic management is: 103

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VERY VERY IMPORTANT FOR EXAM.

X Social responsibility of business

career interests

N G

B

C

A

A Protecting business environment

D

ER

D J. Stacy Adams

Chapter 1. Human Resource Management (HRM)

A short-term focused and composed of 970. Wage and Salary Administration consists of organisational strategy, including strategy formulation and implementation A Representative Role B short-term focused and composed of the organisation’s mission, vision and value statements

B

Rate Determination

C

Creation of Post

A Financial incentives can shape a person’s goals.

967. The process of grouping of similar types of works together is known as

B Can help the firm to attain individual equity.

B

Job design

C

Job evaluation

D Job description 968. A job design is

C

Fit an individualistic culture.

A

X Job classification

D X Aids performance measurement. appraisal done separately will pro972. vide feedback on the potential of these managers.

-C H

A

N G

the organisation’s mission, vision and value statements

RA YA N

A The design involving maximum acceptable job design qualities to perform a job

A

X Potential

B

Managerial

C

General

N A

D Administrative B X The division of total task to be performed into manageable and efficient units 973. An advantage of ‘alternation ranking method’ is that it C A systematic way of designing and A is simple to use determination of the worth of a job B X avoids central tendency and biases D None of the above C ends up with predetermined rating 969. When an organization outsources the refigures sponsibilities for the end-to-end delivery of the recruitment/selection process coverD provides behavioral anchors ing all vacancies is 974. Equity theory of motivation includes A Recruitment process and screening A external equity B

Business process and screening

B

internal equity

C

Knowledge process and screening

C

individual equity

D X All the above

D X all of above

104

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VERY VERY IMPORTANT FOR EXAM.

D

ER

C X long-term focused and composed D X All of the above of organisational strategy, including strat- 971. Which one of the following is the advanegy formulation and implementation tage of team-based pay for performance plans? D long-term focused and composed of

975. Career planning and development is an example of A human process intervention B

techno structural interventions

C

strategic intervention

D Strategic, Market oriented, Analytical, Reportable, Technical 980. According to Fredrick Herzberg, person’s “higher-level” needs are A

X accomplishment and recognition

B

food and shelter

ER

D X HRM interventions

B

Evaluate alternatives

982. Off the Job Training Method consists A Role Playing Method

RA YA N

C X Determine strength and weaknesses

B

Case Study Method

C

Programmed Training

D none of above

D X All of the above 978. is the right to make decisions, to di983. A brief write-up of what the job is all rect the work of others, and to give orders. about is A Leadership A Job finding

X Authority

B

X Job summary

C

Delegation

C

Job analysis

N A

B

D Management

979. What composes the ‘SMART’ goals? A Simple, Monetary, Achieved, Reliable, Total B X Specific, Measurable, Attainable, Realistic, Time Bound C Strategic, Measurable, Analytical, Reportable, Technical

D Job specification 984. How many stages does the recruitment process comprise of? A 2 B

6

C

9

D X5 105

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VERY VERY IMPORTANT FOR EXAM.

A Set an objective

-C H

A

N G

D

C friendships 976. Corporate business ethics is norms D secure income and pattern that spring from organizational view of good and bad, right and 981. In the future, HR managers will have to deal with all of the following workforce wrong. changes, except A Social A a more racially diverse workforce B X Behavioural B a skills shortfall among workers C Institutional C X an abundance of entry level workD Individual ers 977. Second step in planning process is to D an older workforce

Chapter 1. Human Resource Management (HRM)

985. The first step in the e-selection process is ?

A Acquired labour more than the required.

A consider how the various new stakeholders and clients will use the system

B Purchased raw material more than the immediate required.

D All of the above. 990. ‘survey research’ is an example is A

X human process intervention

B

techno structural interventions

N G

C strategic interventions 986. In employees pension plan, a portion D HRM interventions of employees earnings contribution into fund, classified as 991. Employee morale relates to

early retirement window

C

deferred profit sharing plan

D X savings and thrift plan

A productivity B

X Attitude

C

Empathy

-C H

B

A

A cash balance plans

D Skills

RA YA N

987. The focus of Human Resource Manage- 992. Job identification is one of the components of ment revolves around A Job specification A Machine B

Motivation

C

Money

D X Men

B

X Job design

C

Job description

D Job evaluation

N A

993. Which of the following are most closely interconnected? 988. is the process of deciding what positions the firm will have to fill? A Leadership and organization strucA Recruitment B

Selection

C

X Personnel Planning

D Interviewing

ture B

X Leadership and motivation

C

Leadership and planning

D Leadership and performance appraisal

989. An employee can be laid off when the or- 994. Performance Appraisal is a double edged ganization has tool to 106

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D draft the desired flow process that will result from the E-selection process

X Breakdown of machinery.

ER

C X draw-up a flow chart of the current assessment process

C

D

B train the employees that will be responsible for the administration of the process

A Offering challenges for promotion B Accompanying the course of Demotion C Create space for the employee to organisationally survive

A continuous improvement B

discontinue improvement

C

performance reviews

D X both A and C

1000. Human Resource Management aims to maximize employees as well as Organiza995. Providing personal development opportional tunities, shifting of an employee from one A X Effectiveness job to another, without altering their job designation, considered as a B Economy A promotion C efficiency B X transfer D Performativity C reality shock 1001. Public recognition such as an award in

A Systems theory Classical theory

C

X Human relations theory

A financial awards

RA YA N

B

-C H

996. Hawthorne Experiment is related to the

organized function is best classified as an example of

A

D formal training

D Scientific management theory

997. Operating profit margin is included in

B

X non-financial rewards

C

proportional award

D fixed award 1002. People belongs to profession of chemist is best classified as

A

X short-term of shareholder value

A realistic orientation

B

long-term shareholder value

B

X investigative orientation

C

economic value added

C

social orientation

N A

D managerial job evaluation

998. Finding ways to reduce sponsibility of management.

D artistic orientation

is a key re- 1003. Total profit and rate of return is classified as

A Dissatisfaction

A

X employer’s ability to pay

B

X Uncertainty

B

employer’s ability to hire

C

Stress

C

employer’s ability to train employees

D employer’s ability to grow

D None of the above 999. Management of performance ensures

1004. Managerial decision-making refers to 107

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

ER

D X All of the above

Chapter 1. Human Resource Management (HRM)

A Programmed decisions

A

X enterprising orientation

B

Information system

B

investigative orientation

C

X Unprogrammed decisions

C

social orientation

D Operation research

D conventional orientation

B

alternative ranking method

C

aligned reward strategy

B

Ethical and technical phenomenon

C

X Ethical and economic phenomenon

D Socio-political phenomenon

RA YA N

D X point method

A Socio-economic phenomenon

-C H

A job classification

1007. The ‘force-field analysis’ model of or- 1012. Max Weber developed a theory of ganisational change resistance was adA Autocratic Management vanced by A

X Kurt Lewin

B

Democratic Management

B

Chris Argyris

C

X Bureaucratic Management

C

Abraham Maslow

D Free Style Management

N A

D Douglas McGregor

1008. The Japanese 5 ‘S’ model deals with

1013. A technique, including formal methods for testing effectiveness of training program, considered as

A

X Housekeeping

A design of evaluation

B

Quality assurance

B

X controlled experimentation

C

Cost effective measures

C

in-house development

D Assembly line production

D consolidation of gains

1009. People with career of ‘lawyer’ can be 1014. Reinforcement of new culture, by orgaclassified under nization’s manager can be concluded in 108

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VERY VERY IMPORTANT FOR EXAM.

A

N G

D

ER

1005. Which of the following option is a com- 1010. Successful managers are ponent of remuneration? A X Efficient& effective A Motivation B Strict to employees B Commitment C Wrong Policy makers C External equity D Wrong decision makers D X Fringe Benefits 1011. Trade Union strike supporting a political 1006. A ‘quantitative technique’ in job evaluacause and affecting production activities is tion processes is a problem related to

A unfreezing stage

A Consolidation

D nonmoving stage 1015. Which one is an underlying value in OD efforts? A

X Trust and support

B

Coercing the people

C

Resorting to short cut methods

D Profit maximization by hook or crook

A employee’s family name

X employee’s competency

C

employee’s performance

D employee’s equity

C

X Cost leadership

D all of above 1020. In career development, providing individual development plans for employees is part of A individual role B C

manager role

X employer role

D line manager 1021. Which of the following is a single use plan?

-C H

B

Horizontal integration

A

1016. In new approach of jobs pay rates, employers are focusing on

B

RA YA N

1017. Which of the following would likely be the least effective method of recruiting internal job candidates?

A

X Budget

B

Rule

C

Procedure

D Policy A Posting information on Organisa1022. In big five model, ‘conscientiousness’ is tional bulletin boards tendency to be B Examining HR records of current emA unconventional ployees

N A

C X Advertising in national newspapers and journals

B

assertive

C

X achievement

D Internal Sources

D autonomous 1018. The process of forecasting an organiza- 1023. Frederick Herzberg ,Abraham tions future demand for, and supply of, the Maslow, gave theories of right type of people in the right number is A X motivation called A Recruitment

B

HR system appraisal system

B

X Human Resource Planning

C

C

Human Capital Management

D performance based appraisal

and

109

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X refreezing stage

ER

C

D

moving stage

N G

B

D Human Resource Management 1019. Statement by Wal-Mart “Save money, Live better” is pointing its business strategy as

Chapter 1. Human Resource Management (HRM)

1024. Understanding behavior and culture of 1029. Attrition is related to host country’s market by host manager in A Job description corporation orientation is known to be B

X Resignation / Termination

B

X polycentric

C

Job evaluation

C

geocentric

D Merit rating

ER

A ethnocentric

1030. The primary aim of recruitment and selection process is to 1025. Which is not a centralized communication network system? A Meet the high labour turnover Chain Network

C

Wheel Network

C Ensure the availability of surplus in the case of sickness and absence

D Y-shaped Network

X Arbitrariness

B

Purposefulness

C

Belief system and trust

1031. examination may protect the company against unwarranted claims under workers compensation laws

RA YA N

A

D Hire Excess manpower for the future

-C H

1026. Find out the one which is not an element of employee empowerment:

A Written

D Self-sufficiency or Competency

B

X Physical

1027. HR maturity of company with respect to its strategic goals is measured by

C

Mental

A X Human Resource (HRD) scorecard HR scorecard

C

both A and B

N A

B

Development

D Reference 1032. A systematic, integrated and planned approach to improve the effectiveness of groups of people in organizations is known as A Managerial Training

D none of above

1028. ‘organizational confronting meeting’ is an example of

B

Management by Objectives

X Organizational Development

A

X human process intervention

C

B

techno structural interventions

D Management Development

C

strategic intervention

D HRM interventions

1033. The mental process to interpret environment as’ per one’s own understanding is known as:

110

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

B X Hire the best individuals at optimum cost

N G

X Circle Network

A

A

D

D expat-centric

C

Attitude

A X Comprehensive, reliable and consistent information

D Ability 1034. Training of employees during a job is called

X on the job training

B

off the job training

C

job instruction training

C

Close management control

D 360◦ assessment 1039. Training involves

A Evaluating the effectiveness of training programmes

D none of above 1035. Accessing employees’ telephones and computers for monitoring employees’ rate and accuracy is

B Developing suitable training programmes C Identification of training needs of the individuals and the company D X All of the above

-C H

A critical incident method

Objectivity in assessments

D

A

B

1040. Incentive and pay plan is tied to company’s overall profitability is called

B

forced distribution method

C

behaviorally anchored rating scale

RA YA N

D X electronic performance monitoring

A fixed pay B

X variable pay

C fixed-variable pay 1036. Comparison between what salary coworkers are getting for similar jobs is D mixed pay called 1041. Drive is explained by A X individual equity A X Any strong stimulus that impels action. B pay rate equity collective equity

N A

C

D procedural equity

1037. An availability of new ‘IT’ system to track succession planning is part of

preretirement counseling

C

X talent management

C Anything that increases the repetition of behaviour. D None of the above 1042. Strike called by union labor when illegal practices are to be conducted by company’s employer is classified as

A phased retirement B

B Any object, event exiting in the environment.

A sympathy strike

D modifying selection procedure

B

wildcat strike 111

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Personality

ER

B

1038. To be effective a points-based rating system requires:

N G

X Perception

A

A

Chapter 1. Human Resource Management (HRM)

C

X unfair labor practice strike

C Analyse jobs with increase and proper motivation

D economic strike

B X helping the Organisation deal with its employees in different stages of employment

B

Consultants

C

H. R. Managers

RA YA N

D X Strategist C improving an Organisation’s credit- 1049. Type of third party intervention in worthiness among financial institutions which an arbitrator dictates and determines terms of contract settlement is clasD Ensuring financial& Marketing Stasified as bility 1045. What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.

A mediation B

impasse fact finder

X Job analysis

C

B

Job enlargement

D X arbitration

N A

A

C

1050. The programme once installed must be continued on a permanent basis.

Job enrichment

D Job evaluation

1046. The Job Characteristics Model is one of the most influential attempts to A Design jobs with increased motivational properties

A

X Job evaluation

B

Training& Development

C

Recruitment

D All of the above

B Assign jobs with proper motivational 1051. Work experience and field of study are properties included in 112

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VERY VERY IMPORTANT FOR EXAM.

A Directors

-C H

A ensuring that the ’human resources possess, adequate capital, tool equipment and material to perform the job successful

1048. Who creates and implements strategic change in an organization?

A

tions aims at

N G

D

ER

D X Describe jobs with increase motiva1043. Corporate leaders in India in private section for proper jobs tor are tempted by a very high target of and the concerned employees have 1047. Bargaining items that are neither mandatory nor illegal while negotiation to achieve the target for promotion and staparties do not compel each other for barbility. gaining are classified as A Money making A voluntary bargaining items B Business growth B permissible bargaining items C Product development C illegal bargaining items D X Profit D X both A and B 1044. The human resource management func-

1056. ‘Managing tasks effectively’ comes under

X human capital

C

compensation capital

D size of working capital 1052. Grouping of dissimilar jobs such as secretaries, mechanics and firefighters, called A rank jobs

A

X personal competencies

B

interpersonal competencies

C

business management

D Both A and C 1057. In talent management end to end process, learning management systems lead to

X grades

A succession planning

C

classes

B C

performance management

N G

D columns

D

B

compensation management

B

managerial role

C

employer role

D line manager’s role

-C H

A

1053. In career development, employees selfD X e-recruiting assessment for their own values are being 1058. The term used before the language of considered, regarded as modern HRM was ? A X individual role A Labour Relations B

Personnel Management

C

Industrial Management

N A

RA YA N

D X All of the above 1054. When action plan is prepared for cor- 1059. ‘performance appraisal’ is an example of recting performance deficiencies is A human process intervention A satisfactory-promotable interview B techno structural interventions B satisfactory-not promotable interC strategic intervention view D X HRM interventions C X unsatisfactory-correctable inter1060. The Integrated system model is also view known as ? D unsatisfactory-uncorrectable interA X Harvard Model view 1055. Directing staff activities in related areas is part of A Staff function B

Coordinative functions

C

X Line function

D Both A and B

B

Michigan Model

C

Integrated Model

D Warwick System Model 1061. While recruiting for non - managerial, supervisory and middle - management positions which external factor is of prime importance? 113

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

ER

A working capital

Chapter 1. Human Resource Management (HRM)

B

Unemployment rate

A action research

C

X Labour market

B

X survey research

C

marketing research

D Growth and Expansion 1062. Which among the following are parts of job description:

(ii), (iii), (iv) and (v)

C

(i), (iii), (iv) and (v)

B

consolidation of gains

C X monitoring and assessing programs D creating guiding coalition

1067. Certain basic factors used for comparing D (i), (ii), (iii) and (v) jobs are called 1063. Individual level where people are usually motivated to close the gap between A X compensable factors their current and desired

X Capabilities

B

Skills

C

Expectations

RA YA N

A

B

intuitive factors

C

logical factors

D comprehensive factors

N A

D Performance 1068. The concept of stagnation in the context 1064. Arrange the following steps of Job analof HRM means: ysis in proper sequence: A Lack of appropriate selection criteria. I. Prepare the job description report. II. Select the job. B Over-reliance on the internal labour market to fill new positions. III. Find out the requirements for each part of the job. C X HR staff having very limited expeIV. Break the job into various parts. rience outside the HR functions. A II,I,IV,III B

II, III, IV, I

C

X II,IV, III, I

D IV, III, II, I

D Lack of integration of recruitment and selection into the wider human resource function. 1069. Managers can support ‘instrumentality’ by creating

114

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

D

X (i), (ii), (iii) and (iv)

A mobilize commitment

N G

A

1066. Comparison of company’s performance, in context of before and after change is

A

Duties performed Job summary Job identification Supervision given Delegation of authority

-C H

i) ii) iii) iv) v)

D human research

ER

1065. Convenient way in ‘unfreezing stage’ is

A Political - Legal

A

X easy incentive plans

A

X A Staff function

B

uneasy incentive plans

B

A line function

C

intrinsic incentive plans

C A staff function, line function and accounting function

X Human mind

C

Competitors’ pressure

A

X motivate employees

B

compensate employs

C

staffing new employees

D Research& Development

D all of above

1071. ‘360’ degree method related to

B

Organization climate

C

Employees moral

D Retrenchment

1076. Motivating the employees is classified ? as

A

X Performance appraisal

A Informational role

-C H

A

RA YA N

1072. A manager teaches job-related skills in coaching for A longer span of time B

X shorter span of time

C

resetting salary schedules

D self-managing teams

B

X Interpersonal role

C

Decisional role

D Conceptual role

1077. Which of the following is a process of communication? A Lateral B

Upward

C

Downward

N A

D X All the above 1073. Which of the following cannot be said to be an effect of industrial disputes? 1078. ‘management turnover’ can be best classified as A High Labour Turnover B

Higher rate of Absenteeism

C

Higher rate of Man-days lost

A Potential opportunities

D X High Productivity, Peace and Profit

B

Potential Threats

C

Potential Strengths

D X Potential Weaknesses 1074. Human Resource Management (HRM) 1079. Behavioral factors affecting job design is ? are 115

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VERY VERY IMPORTANT FOR EXAM.

B

1075. A job enrichment is a way to

ER

A Upgraded technology

D All of the above

D

1070. Is the main source of innovations

N G

D extrinsic incentive plans

Chapter 1. Human Resource Management (HRM)

A Autonomy

A

X personal competencies

B

Diversity

B

interpersonal competencies

C

Feedback

C

business management

D Both A and C 1085. According to Fiedler’s Contingency 1080. Anything dealing with Ethics in BusiModel of Leadership, which one of the folness is lowing is a situational variable?

B

Degree of task structure

C

Leader’s position power

Not to focus obligation

X keeping retirees

B

keeping employees

C

retirement benefits

RA YA N

A

A

X individual role

B

manager role

C

employer role

-C H

1081. Modifying selection procedures for senior employees is a step towards

A

D Leader - Member relationship D Killing all types of Unfair Trade Prac- 1086. In career development, assessing your tices own skills is included in

D talent management

D line manager 1087. Situation in which senior employees’ salaries are lesser than recruited employees, called A

X salary compression

A contributory versus noncontributory

B

incentive compression

B defined contribution versus defined benefit

C

aligned reward strategy

1082. Types of pension plans include

qualified versus non-qualified

N A

C

D X all of above

1083. Recruitment

D bonuses compression 1088. Who has propounded the system concept of industrial relations? Find out from the following: A L. N. Allen Flander

A

X Follows selection

B

L. N. Flax

B

Precedes selection

C

X John T. Dunlop

C

Matches selection

D None of the above 1084. ‘Behaving ethically’ is included in

D Neil N. Chamberlein 1089. In which public sector organization quality circles was first introduced in India.

116

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

Not related to religion

X Organisational System

D

B

A

N G

A X Good, bad or both, to the business gains

ER

D X All of the above

A Hindustan Aeronautics Ltd.

A

X Job analysis

B

Bharath Earth Movers Ltd.

B

Job evaluation

C

X Bharath Heavy Electricals Ltd.

C

Job enrichment

D Hindustan Machine Tools Ltd.

D Job enlargement

D

ER

1090. Arrange the following systems in the 1094. An outline of chain of command and reporting relationships in form of chart, is right order on the managerial style continstated in uum suggested by Rensis Likert A X organization chart I. Consultative B process chart II. Benevolent Authoritative III. Exploitative Authoritative

C

IV. Joint decision-making

D production unit

C

II, I, III, IV

D III, IV, II, I

A difficult to develop B

X cause disagreements

C

time consuming

N A

RA YA N

1091. Which theory of human motivation foD difficult to rate cuses on personal perceptions of the per1096. Formulating ‘SMART’ performance formance process? training objectives is included in A Adam’s Theory of Inequality A need analysis B McClelland’s Need Theory B X instructional design C X Vroom’s Expectancy Theory C implement D Alderfer’s ERG Theory D evaluate 1092. An employer; not paying for title of job 1097. The first step in the human resource and hired , regarded as planning process is ? A pay based on company’s profit A Preparing a job analysis B

pay based on company’s stocks

C

X pay based on competency

D pay based on time

B X Forecasting future human resource needs C

Assessing future demand

D Assessing future supply 1093. The process of analyzing jobs from which job descriptions are developed are 1098. Handling labor relations and safety laws called for company’s labor is part of 117

Do you know?

VERY VERY IMPORTANT FOR EXAM.

III, I, II, IV

N G

B

1095. Disadvantage of alternation ranking method is

A

X III, II, I, IV

-C H

A

process management

Chapter 1. Human Resource Management (HRM)

A Line functions

1103. The outside third party who is brought into settle a dispute, and he or she has the authority to make a decision is called

D Both A and C 1099. The process of developing the applicant’s pool for job openings in an organization is called

B

Recruitment

C

X Selection

III. Conceptual

C

Legal Expert

1104. Reviewing of data like productivity, absenteeism, down time and product quality is futile part of A

X planning

B

preparation

C

follow-up

-C H

1100. According to Robert L. Katz, the right sequence of relative importance of various managerial skills from top to bottom is

II. Human

Government

D X An Arbitrator

D Retention

I. technical

B

D

A Hiring

A Union

D active coaching

1105. The trusteeship approach to industrial relations was advocated by:

X III, II, I

B

I, II, III

A Karl Marx

C

III, I, II

B

Max Weber

D II, III, I

C

Allan Flanders

RA YA N

A

1101. Who is regarded as the father of Scientific Management?

N A

A Albert Bandura B

Louis D. Brandies

C

X Frederick Winslow Taylor

1102. Job Characteristics Model is proposed by ?

B

Hockman and Oldcham

1106. Which test assesses an individual’s achievement and motivational levels? A Guilford - Zimmerman Temperament Survey

D Elton Mayo

A Hockman and Coldham

D X Mahatma Gandhi

B

Minnesota Multiphasic Personality

C

Thurstone Temperament Survey

D X Thematic Apperception Test 1107. The following technique is used to evaluate an employee individually.

118

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Coordinative functions

ER

C

D Horkman and Olatham

N G

X Staff functions

X Hackman and Oldham

A

B

C

B

Ranking

C

Paired comparison

1112. Which one of the following does not include under the functions of human resource management? A Planning

D Forced distribution 1108. Which of the following factors is one of the environmental factors affecting job description:

X Profitability

C

Organising

D Recruitment 1113. Which one is part of Michael Porter’s generic strategies?

D

A Workflow and culture

B

X Autonomy and feedback

A Focus strategy

C

Employee availability and abilities

B C

D Culture and diversity

N G

B

Differentiation strategy Cost leadership strategy

-C H

A

D X All of the above 1109. The metric views human resource expenses in relation to the total operating 1114. Relationship between HRM& Manageexpenses of the organization. ment? A Both are same .

X HR expense factor

B

human capital ROI

C

health care costs per employee

RA YA N

A

B

Management is one aspect of HRM

C

X HRM is one aspect of Management

D No relationship exists 1115. A rating scale which enlists traits and 1110. Majority of the disputes in industries is performance values is called (are) related to the problem of A X graphic rating scale method A Wages B management by objectives B Salaries C alternation ranking method D human capital value added

Benefits

N A

C

D X All of the above

1111. Which of the following is not a reason for increasing workforce diversity? A Changing demographies B

X Product Quality Consciousness

C

Political and Legal Systems

D Globalisation of Business

D in-house development 1116. Which is not a method of performance appraisal? A Straight ranking method B

Man-to-man comparison method

C

Check list method

D X None of the above 1117. Management development is concerned with learning of 119

Do you know?

VERY VERY IMPORTANT FOR EXAM.

X Graphic scale rating

ER

A

Chapter 1. Human Resource Management (HRM)

A Mechanical skills

A 4

B

Specific job skills

B

X5

C

X Conceptual and creative skills

C

6

D 7 1118. Several jobs rated with individual rank- 1123. A list of the duties, responsibilities, reporting relationship, working conditions ing, comes under and supervisory responsibilities of a job as A X combining ratings a product of a job analysis is ranking jobs

A Job enlargement

C

selection of compensable factors

B

Job design

C

X Job description

B

non-binding arbitration

C

interest arbitration

D rights arbitration

-C H

A

1119. Kind of arbitration in which parties are D Job enlistment committed to accept award of arbitrator, 1124. In career development, providing ascan be best classified as signments that develop careers is part of A X binding arbitration A individual role B

X manager role

C

employer role

N A

RA YA N

D line manager 1120. In career development, providing timely 1125. Performance appraisal is performance feedback is a futile part of A Morale boosting A individual role B Training and Development Activity B X manager role C X Job Analysis C employer role D None of the above D line manager 1126. Human resource can be thought of as “the total knowledge, skill, creative abili1121. The concept of “End spurt” is associated ties, talents and attitudes of an organisawith which of the following? tion’s work force as well as the value atA Morale titudes and beliefs of the individuals involVed.” Who gave this statement? B Fatigue A X Leon C. Megginson C X Monotony B Merton D Job satisfaction C Philip Kotler 1122. The process of the feedback is made up of phases. D D. Philopho 120

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D grouping jobs

D

B

ER

D All of the above

C

Mediator Role

Representative Role

D X All of the above

-C H

D Government Job Turnover Report

B

RA YA N

1129. An illegal strike which occurs during 1134. Using a structured interviewing techterm of agreement is classified as nique would likely achieve all of the following except A X wildcat strike A Increased consistency across candiB unfair labor practice strike dates C sympathy strike B Reduced subjectivity on the part of D economic strike

1130. Which of the following department is responsible for handling safety& health issues of employees?

X HR department

B

Procurement department

C

Finance department

N A

A

1131. ‘First come last go and last come first go’ is the principle of

X Retrenchment

B

Dismissal

C

Closure

C

Enhanced job relatedness

D X More opportunity to explore areas as they arise during the interview 1135. Training technique, which allows trainees to solve problems and work in different departments is called A job rotation

D Marketing department

A

the interviewer

B

X action learning

C

lifelong learning

D management development 1136. Which of the following Acts has a direct relevance for grievance handling practices? 121

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C Employer Costs for Employee Compensation Report

A Advisory

A

B X Cost Per Hire Staffing Metrics Survey

N G

D

ER

1127. Campus Recruiting does not have the D Lay-off advantage of 1132. Reducing the number of employees at operational level and reorganizing the A High Intellectual Capacity work system in order to attain greater proB X Higher understanding of organizaductivity. tion A X Downsizing C High level of curiosity B Manpower inventory D High potential C Manpower forecasting 1128. Firms can use the as a benchmark for the cost per hire metric. D All the above A Government employment report 1133. Role of Human Resource Manager is

Chapter 1. Human Resource Management (HRM)

A The Industrial Employment (Standing Order) Act, 1946 B

The Industrial Disputes Act, 1947

C

The Factories Act, 1948

A

X Strategic planning

B

Corporate plan

C

Strategy

D all of above

D X All of the above

X developing an applicant pool

B

Flat structure

C determine whether to use inside or outside candidates

C

Mechanistic structure

B

D All the above

D develop qualifications inventories

N A

1145. E-operations cover Web based initiatives that 1140. Consider the following punishments in disciplinary actions: A improve the marketing of existing A Warning

products

B

Censure

B improve the creation of existing products

C

X Both (A) and (B)

C X improve ways to address an identified set of customer needs

D Demotion

D improve the selling process 1141. Company matches its capabilities with environmental demands is 1146. First step in ‘appraising process’ is 122

Do you know?

VERY VERY IMPORTANT FOR EXAM.

RA YA N

-C H

A

N G

D

ER

1142. Type of employees pay rate in which pay is attached with productivity is called 1137. Which of the following is not a factor for wage determination? A fixed pay A Productivity B X variable pay B Cost of living C fixed-variable pay C Prevailing wages D mixed pay D X Purchasing power of people 1143. Who is the profounder of the sociopsychological approach to Human Re1138. Ethics provide source Development? A Consumer Autonomy A X David McClelland B CSR B Lorraine Corner C Justice C Lim Teck Ghee D X All of the above D T.W. Schultz 1139. Recruiting is necessary to 1144. Narrow span of control results into A forecast the supply of outside candiA X Tall structure dates

C

feedback session

A X Without having to get approval from anyone else

D interview sessions 1147. In strategic human resource management, HR strategies are generally aligned with

X Business Strategy

B

Marketing Strategies

C

Finance strategy

C

Incident method

B X Helps people identify with organisational goals

N A

Improves morale

D None of the above

1150. People with realistic personality approach often choose careers as

B

investment managers

C

X engineers

D credit managers

X Attribution

A Demonstration methods

A Provides a good climate for learning, growth and co-ordination

A bankers

C

Attitude

1153. On-the-job training methods are not based on

1149. Which of the following is a benefit of employee training?

C

B

D Social identity theory

RA YA N

D X All of the above

D All the above

-C H

Case study method

By taking approval from the senior

A Perception

1148. Which is convention method of Human Relation training method?

B

C

1152. The process through which individuals attempt to determine the causes behind others’ behaviour is known as

D Economic strategy

A Conference training

Without caring for the consequences

D

A

B

B

X Interactive methods

C

Vestibule Training methods

D Apprentice training method 1154. Job description includes information about A X Job responsibilities, duties and working conditions. B Job responsibilities and qualifications for performance. C Job responsibilities, duties and qualifications for performance. D Job responsibilities, duties and worth in terms of wage and salary. 1155. Which of the following is not an OD technique? 123

Do you know?

VERY VERY IMPORTANT FOR EXAM.

training session

ER

B

1151. Empowerment means authority to make decisions in ones area of operation

N G

X defining the job

A

A

Chapter 1. Human Resource Management (HRM)

1160. In career development, seeking out career resources is included in

X Delphi Technique

C

Survey Feedback

D Sensitivity Training 1156. Converting of strategies into actions is meant by A Formulate strategies

A

X individual role

B

manager role

C

employer role

D line manager 1161. Internal recruitment has the potentiality to increase the of the employees.

X Implement the strategies

A Conflicts

C

Evaluate performance

B

X Misunderstanding

C

Income

N G

D all of above

D

B

RA YA N

-C H

A

1157. In which stage of HR intranet site develD Morale opment are multiple sites linked together 1162. Transition to independent contracts stato create a seamless experience for the intus is an example of dividual? A X phased retirement A Personalised B flexible work B X Integrated C honoring experience C Transactional D modifying selection procedure D Brochure ware 1163. Which of the following responsibilities 1158. Which is methods of collection informado human resource managers fulfill in tion for Job analysis? their role as employee advocates? A Questionnaire Method B

Interview Method

C

Observation Method

N A

D X All of the above

A establish guidelines for how management should be treating employees B provide support for employees contesting unfair practices C represent employees’ interests as appropriate

1159. An availability of information systems to integrate learning with employee pay is D X all of the above part of 1164. E-recruiting methods include A phased retirement

A Internet job boards

B

preretirement counseling

B

Career websites

C

X talent management

C

X Employer websites

D modifying selection procedure

D All of the above

124

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

ER

A Grid Training

appraisal management

C

performance management

C

bonuses

RA YA N

X performance based pay

D promotion

1168. Affective competence, Intellectual competence and Action-oriented competence as components of key competencies of managers was proposed by

X Rabi Kanungo and Sashi B. Mishra

B

Robert Katz

N A

A

C

Henry Mintzberg

D Thomas Durand

1169. Levels within a ‘pay grade’ are called A

X pay ranges

B

grade scales

C

group of similar jobs

D tuning pay rates

C

X Manpower Planning

A sampling technique

-C H

1167. Pay based on piecework is an example of

B

Career Planning

D Organizational Development 1172. Measuring performance on basis of job tasks actually done is called

D employee development

A time based pay

B

B

X work sampling technique

C

work sample

D all of above 1173. Redressal of employees’ grievances covers A Positive attitude towards employees’ grievances and readiness to help B Expediting machinery for resolving employees’ grievances C

Equitable salary system for all

D X Both (A) and (B) 1174. Which of the following is not a central Trade union in India? A BHS B

X ILO

C

INTIC

D AITUC 1175. An ‘Equity theory of Motivation’ does not include 125

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

D

X career management

A

A

A Training

N G

1166. Providing employees development budget is a method relating to

ER

1165. Which of the following demographic is- 1170. The four systems of Management in sues represents a challenge for human reterms of Leadership styles are related to source managers? A Philip Kotler A increasingly diverse workforce B X Rensis Likert B aging workforce C Peter F. Drucker C increasing use of contingent workers D Blake and Mouton 1171. Which one is not a part of HRD system? D X all of the above

Chapter 1. Human Resource Management (HRM)

1180. Pension plan, in which specific amount of profit is transferred to employees account, that are payable at time of retirement or death is classified as

X collective equity

D individual equity 1176. When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the function of management. A planning B

leading

C

staffing

A

X deferred profit sharing plan

B

savings and thrift plan

C

cash balance plans

D early retirement window 1181. Recruitment is widely viewed as a A

X Positive process

B

Negative process

C

Positive as well as negative process

D X controlling

X job specifications

RA YA N

C

-C H

A

D None of the above processes 1177. Determining type of people, which a 1182. ‘coherent career’ plan links company needs for job is referred as A employee’s performance A job descriptions B career interests B job analysis C developmental needs

D both A and C

1178. Type of interview in which employee is informed of his dismissal from job, is classified as

X termination interview

B

outplacement counseling

C

exit interviews

N A

A

D subordination interviews

1179. ‘new overseas markets’ can be best classified as A

X Potential opportunities

B

Potential Threats

C

Potential Strengths

D Potential Weaknesses

D X all of above 1183. Paid employees insurance by employers is futile part of A direct financial payments B

salary increments

C

paid counseling

D X non direct financial payment 1184. Manpower inventory is A To find out how manpower is to be utilized B X To prepare inventory for scheduling manpower C The data collected about the present employees of an organization D The data as calculated by demand forecast and compared with inventory in respect of manpower

126

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

ER

external equity

D

B

N G

A internal equity

Handling people

C

Both (A) and (B)

C

C

establishment stage

RA YA N

trial sub stage

1192. The HR policy which is based on the philosophy of the utmost good for the greatest number of people is covered under the

-C H

1187. A stage in which employees slide from stabilization stage is called

B

refreezing stage

D X all of above

D None of the above

A stabilization sub stage

moving stage

D X maintenance stage

A

X utilitarian approach

B

approach based on rights

C

approach based on justice

D configurational approach

1188. Creating a package of rewards for em1193. Which of the following is NOT a goal of ployees is called HRM? A HR strategy A Integration of HRM with the corporate strategy of the Organization B performance appraisal

X aligned reward strategy

N A

C

D aligned compensating strategy

1189. Firing the non-performing employees, HR manager is said to perform the A Interpersonal role B

Informational role

C

Supportive role

D X Decisional role

B Producing the desired human behavior that helps to achieve Organisations goals C Creation of a flexible environment that can easily adopt change D X To endure proper delivery of products 1194. In a career development, accepting responsibility for your own career is included in 127

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

B

N G

X Clarifying

A

A

D

ER

1185. The categories of human process, techno 1190. Example of ‘general competency’ restructural, human resources management lated to job is included and strategic applications are related to: A strategic thinking A Change management B mathematical reasoning B X O. D. application C reading and writing C Training D X both B and C D Action research 1191. Lewin’s process consists of 1186. HR professionals has to be skilled in the art of A unfreezing stage

Chapter 1. Human Resource Management (HRM)

A

X an individual role

A phased retirement

B

a manager role

B

flexible work

C

a employer role

C

honoring experience

A time to fill training investment

C

HR expense factor

-C H

B

A human resource metrics B

evidence based management

C

X high performance work system

RA YA N

D X revenue factor D none of above 1197. ‘formal structural change’ is an example 1202. Which are not the characteristics of of grievances? A human process intervention

A Factual

B

X techno structural interventions

B

X Fabricated

C

strategic intervention

C

Disguised

N A

D HRM interventions D Imaginary 1198. People that are attracted to occupations 1203. A “Strategic plan” is also called involving interpersonal skills more than A X long term plan physical activities are said to be A realistic orientation

B

short term plan Both A and B

B

investigative orientation

C

C

X social orientation

D none of above

1204. The shifts that have been taking place in D artistic orientation the collective bargaining front in India in 1199. British bank exchanged psychometric the post-liberalisation period include test with role playing exercises, an example of I. collective to individual contracts. 128

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A

N G

D

ER

D a line manager’s role D X modifying selection procedure 1195. Ranking of all employees measuring a 1200. ‘expectancy chart’ is a graph to show respecific trait by making pairs of employees lationship between is called A tasks performed and time utilized A graphic rating scale method B X test scores and job performance B management by objectives C both A and B C alternation ranking method D none of above D X paired comparison method 1201. Promoting organizational effectiveness 1196. Which metric views employees as capithrough ‘HR’ policies and practices is tal rather than as an expense? known as

II. increased wages/incomes and bene- 1208. refers to the tendency of firms fits accompanied by erosion of job to extend their sales, ownership, and/or control. manufacturing to new markets abroad. A Expansion

IV. Attendance, skill or performancelinked rather than age-weighted and seniority based wages and benefits.

B

Market development

C

X Globalization

ER

III. concession bargaining.

D Export growth 1209. Which one of the following is not Human Resource requirement estimation method?

C

I, II and III

A Regression Analysis

D X I, II, III and IV

B

1205. Transactional Analysis (TA) is related to A Attitudes

C

X Personality

D Perception

D X All of the above 1210. Stage, age from birth to 14 year is called A exploration stage

?

RA YA N

1206. Manpower inventory is

Top-down Approach

A

Learning

-C H

B

C

Ratio Analysis

B

X growth stage

C

establishment stage

A to find out how manpower is to be utiD maintenance stage lized 1211. Consider the following phases of Organisational Development (OD): B to prepare inventory for scheduling manpower I. Entry into the organisation C X the data collected about the present employees of an organization

N A

D the data as calculated by demand forecast and compared with inventory in respect of manpower

1207. An elimination of direct comparison in ranking method of job evaluation is included in A combine ratings B

rank jobs

C

selecting compensable factors

D X select and group jobs

II. III. IV. V.

Development of internal resources Problem identification Specific intervention Building a collaborative culture

Rearrange the above stages in an orderly sequence: A

I → III → II → IV → V

B

I → II → III → IV → V

C

III → II → I → V → IV

D X I → III → IV → V → II 1212. The characteristics of human resources are in nature 129

Do you know?

VERY VERY IMPORTANT FOR EXAM.

I and II

N G

B

D

A only I

Chapter 1. Human Resource Management (HRM)

A Homogeneous

A

X training and development

B

X Heterogeneous

B

performance appraisal

C

Ductility

C

recruiting and placement

D compensation and benefits

1213. Centers of expertise provide special assistance in

A phased retirement

X organizational change

preretirement counseling

C

X talent management

D modifying selection procedure

D long term strategic plan

1219. People, who are more attracted towards career, involving in organizational understanding are said to be

A

1214. ‘third-party intervention’ is an example of A

X human process intervention

B

techno structural interventions

B

X investigative oriented

C

strategic intervention

C

social oriented

-C H

A realistic oriented

D artistic oriented

D HRM interventions

RA YA N

1215. “Organizational learning” and “Learn- 1220. Series of lifetime activities contributing in establishment, fulfillment and success ing organization” are of a person’s career is called A X Same A career B Different B career management C Reverse to each other C career planning D Complementary to each other

N A

1216. Successful managers are A

X Efficient& effective

B

Strict to employees

C

Wrong Policy makers

?

D X career development 1221. Medical organization, consisting of surgeons and specialists that provides routine medical services to employees in exchange of paying nominal fee is called A preferred health organization

D Wrong decision makers 1217. In career development focus, providing information about career path is futile part of

B

X health maintenance organization

C

preferred provider organizations

D preferred maintenance organizations

130

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

B

D

production department

N G

A updates regarding appraisal B

1218. Coordination between workforce development and retention is part of

ER

D Stable

1222. A cycle that starts from first job to pro- 1227. A high ranking organizational official motion until retirement is called (e.g. general counsellor or vice president) who is expected to provide strategies for A career management ensuring ethical conduct throughout the organization is known as B X career management life cycle

D performance management

A individual role manager role

C

X employer role

Improving work methods

C

-C H

C

off shoring

alternative staffing

D none of above

1229. Basis of ‘organizational development’ is

D X Developing a standard time to do a particular task 1225. The basic role of policy is A

X To provide guidelines for action

B

To set procedures

C

To give direction for motivation

N A

D To prescribe methods

1226. “Third Party intervention” as “Conflict Resolution” is A Often required B

X outsourcing

A

B

RA YA N

Value engineering

D Ethics Counsellor

A

1224. Time study refers to

B

Ethics Controller

1228. Supply of services by outside vendors that are done previously by in-house employees is

D line manager

A Value analysis

C

A

X action research

B

customer research

C

marketing research

D human research 1230. An availability of information systems to integrate succession planning with recruitment is part of A phased retirement B

preretirement counseling

C

X talent management

D modifying selection procedure 1231. suggests Human Resource Strategy in itself may not be effective.

Seldom required

C X Required as a mandate, when conflict remains unresolved D Not at all considered as an option

A Peter Drucker B

X Tony Groundy 131

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

X Ethics Officer

D

1223. In career development, providing mentoring opportunities is part of

B

ER

A Ethics Manager

on boarding

N G

C

Chapter 1. Human Resource Management (HRM)

C

John Zimmerman

A direction sharing B

D Anonymous

goal alignment

C X rewards and recognition 1232. When effort to earn additional income through a second job does not bear fruit, D coaching and development support such type of efforts& the consequent re1237. Training refers to sults may be called as

ER

A An act of increasing the knowledge and skill of an employee for doing a particular job

A Red moon lighting

Yellow moon lighting

B It bridges the differences between job requirements and employee’s present specifications

D Silver moon lighting

X appraisal feedback

B

appraisal performance

C

employee training

D employee development

-C H

A

D X All of the above 1238. The word “Tactic” is the most likely to be associated with

RA YA N

1234. Find out the characteristics of collective bargaining which is not applicable; A It is a flexible process. B

It is a collective process.

C

X It is not a bipartile process.

C A short term educational process and utilizing systematic and organized procedure by which employees learn technical knowledge and skills for a definite purpose

A

1233. An employee’s aspirations and plans are linked to

D It is interdisciplinary system.

N A

1235. In group interview, questions are being asked from interviewee, known as

A Corporate strategy B

Business strategy

C

X Operational strategy

D Behavioural strategy 1239. Factors affecting job design are

?

A behavioral factors B

environmental factors

C

organizational factors

D X all of the above 1240. HRM is

A

X panel interview

B

mass interview

A

X A staff functions

C

computer interview

B

A line function

D none of above 1236. To keep on track employees’ performance, building block to be used is

C A staff function, line function and accounting function D All of the above

132

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

D

X Blue moon lighting

N G

B

1241. The three types of forecasts are

A Reliability

A X Economic, employee market, company’s sales expansion B

Long, Short, Medium

B

Testing

C

X Validity

I. Indian Labour Conference II. Wage Board

1247. An employee compares his pay with other’s pay in company at same position is called

A

IV. Works Committee A I and II

C

X I, II and III

A internal equity

-C H

II and III

collective equity

B

Product

B

Provide support

C

X People

C

Give critical and supporting feedback

D I, II, III and IV

B

X external equity

C

RA YA N

D individual equity 1243. Strategic human resource management aims to achieve competitive advantage in 1248. Feedback and counselling involves the market through A Discuss the steps the employee can A Price take for improvement

D Process

D X All of the above

N A

1244. Increasing the number and variety of 1249. Which of the following is a type of nontasks assigned to a job is called traditional worker? A Job rotation B

X Job enlargement

C

Job enrichment

I. contingent workers II. part-time workers III. people working in alternative work arrangements

D (A) and (c) 1245. Best. Defines how. Well a test or selection procedure measures a person’s attributes.

IV. people with multiple jobs Select the answer from the codes given below 133

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D human resource planning

III. Standing Labour Committee

B

recruiting and placement

N G

C

D

ER

D Organizational constraint C Production, economic, company’s 1246. In traditional focus, providing opportusales expansion nities for learning is part of D Production, labor, economic A X training and development 1242. Which of the following are tripartite bodies? B performance appraisal

Chapter 1. Human Resource Management (HRM)

1254. The following factor would be relatively low if supply of labour is higher than demand.

A I, II& III

C

II, III& IV

A production

D X I, II, III& IV 1250. Introduction Training Method is provided to the A Present Employees

B

labour cost

C

X wage

D all of the above 1255. A Competency consists of

Ex-Employees

A The specific tasks a person must do

C

Retired Employees

B

B

Market development

C

X Product development

D X Communications and behavior 1256. A performance appraisal system can be used for the following except A Human resource planning B

RA YA N

D none of above

C A list of tests that will measure cognitive ability

-C H

A Market penetration

N G

1251. For current markets, development of improved products is part of

Skills and behaviors

A

D X Freshers

D

B

1252. In big five model, ‘extraversion’ is tendency to be

Tone up performance

C Identify individual with high potential

D X Discipline employees 1257. Job analysis provides information used for writing

A

X assertive

B

unconventional

A Organisation chart

C

autonomous

B

Policy

D achievement

C

X Job Description

N A

1253. involves conscious efforts to orD Procedure ganise tasks, duties and responsibilities 1258. can be defined as a written record into a unit of work to achieve certain obof the duties, responsibilities and condijectives. tions of job. A Job design A X Job description B

X Job analysis

B

Job specification

C

Training needs analysis

C

Job profile

D None of the above

D None of the above

134

Do you know?

VERY VERY IMPORTANT FOR EXAM.

I, II& IV

ER

B

ER

1259. Which of the following is not a segment 1264. An interview in which, candidate is of David McClleland’s Theory of Needs? asked about behavior in past for given situation is A Need for Power A situational interview B Need for Affiliation B situational test C Need for Achievement C X behavioral tests D X Need for Self Actualization D job related questions 1260. In a learning organisation 1265. Corporate Social Responsibility (CSR) is looked as the organised network of making long economic and social relationship B Conflicts are resolved through power of the corporate with the society. But a and hierarchical influence business of which type, as mentioned below, cannot afford for it, at the first inC X Formulation and implementation stance? of ideas takes place at all levels of organisation A Large Business B

A personnel plans

X production plans

C

compensation plans

D training and development plans 1262. In career development, discussing your career with your manager is part of

X individual role

B

manager role

C

employer role

N A

A

D line manager

1263. The written statement of the findings of job analysis is called A Job design B

Job classification

C

X Job description

D Job evaluation

C

Small Business

D X A Business Start-up

RA YA N

B

-C H

1261. ‘HR’ plans of any organization does not include

Medium Business

1266. Stage in which manager makes sure that past practices are still in continuation or not is A unfreezing stage B

moving stage

C

X refreezing stage

D nonmoving stage 1267. Employers generally use feedback to A

X employee development

B

avoid central tendency and biases

C

rank someone

D hire the employee 1268. Mentoring by employees deals with A

X longer span of time

B

shorter span of time 135

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D All the above

A

N G

D

A Vision is provided by top management

Chapter 1. Human Resource Management (HRM)

C

resetting salary schedules

C

Emotional, Rational and Growth

D Existence, Reliability and Gain

D self-managing teams

B

X Victor Vroom expectancy theory

C

Fredrick Herzberg motivation theory

D Edward Deci motivation theory 1272. Job is defined as

A competitive strategy B

X corporate level strategy

C

functional strategy

D all of above

1277. Kind of pension plan in which employer’s contribution is specified in employees retirement savings funds is classified as B Set of activities similar as to kind of work. A defined benefit pension plan C X Set of position similar as to nature B X defined contribution pension plan and kind of work. C defined noncontributory pension D None of these. plan 1273. Under Alderfer’s ERG theory, the three D deferred contribution pension plan core needs are A X Existence, Relatedness and Growth 1278. Occupations involving strength and coordination belong to personality orientaB Emotional, Relational, and Growth tion of

N A

A Set of activities performed in the organization.

136

Do you know?

VERY VERY IMPORTANT FOR EXAM.

business is identified in

RA YA N

A Maslow’s motivation theory

-C H

A

N G

D

ER

1269. Union security, in which union members 1274. Which of the following test indicates the person’s inclination towards a particare given preferences in hiring, classified ular occupation that provides satisfaction as to that individual? A closed shop A X Vocational interest test B union shop B Cognitive aptitude test C agency shop C Personality test D X preferential shop D psychomotor abilities test 1270. ‘explanation of Social Security benefits’ 1275. An underlying talent management comis an example of ponents in software suites are A phased retirement A e-recruiting B X preretirement counseling B e-training C honoring experience C performance reviews and rewards D modifying selection procedure D X all of above 1271. ‘commonsense’ observations are part of 1276. Portfolio of business that comprises

A

X realistic orientation

A Graphic rating scale

B

investigative orientation

B

Forced choice

C

social orientation

C

X Essay evaluation

D artistic orientation

D Management by Objective

salary survey

C

permanent job

D temporary job

B

instrumentality

C

X valence

D de-expectancy

C

RA YA N

1281. A combined refusal in buying products 1286. Changes in population characteristics of employers, union members as well as such as age, gender, race, marital status, employees, known as income and education are examples of change: A X boycott A X Demographic B impasse boycott strike

D picketing

N A

1282. Under point method, factor(s) generally considered are

B

Cultural

C

Geographic

D Diversity 1287. A plan, accommodate employees preferences of planning for benefit, classified as

A

X Skill, effort, Accountability

B

Skill, job enrichment, accountability

A cafeteria benefit plans

C

Wage, job enrichment, accountability

B

fixed benefit plans

C

X flexible benefit plans

D Wage effort, accountability

1283. In which evaluation method, the evalD both A and C uator is asked to describe the strong and weak aspects of the employee’s behavior. 1288. is considered as a strategic activity. 137

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

A expectancy

A

X benchmark jobs

-C H

A

N G

D

ER

1279. Which of the following is not necessary 1284. Job description involves for promotion from with in? A Condition of work A Job posting B Machine tools B X Advertisements C Accident hazards C Personal Record D X All of the above D Performance Appraisal Form 1280. A job that helps employers to arrange job 1285. Reward of performance must have some value for employee, an example of in relative worth is called

Chapter 1. Human Resource Management (HRM)

A

X Recruitment

A Job ranking

B

Planning

B

Job enrichment

C

Productivity

C

X Job description

D Job enlargement of the Industrial Disputes 1289. Reducing in work hours is an example of 1294. Section Act 1947, states that an employer should A X phased retirement only retrench employees who have been most recently hired B flexible work A 24-F C honoring experience B 24-G D modifying selection procedure C 25-F 1290. Determining job’s worth in comparison of other job is called D X 25-G 1295. Comparison of fairness of job’s pay rate A job description to other jobs in company is called B job specification A external equity C X job evaluation B collective equity C

individual equity

N A

RA YA N

1291. The degree to which interviews, tests, D X internal equity and other selection procedures yield comparable data over time and alternative 1296. Which one of the following is not an interpersonal role identified by Henry measures is best define by Mintzberg? A Job sampling A The Liason role B X Reliability B The Leader role C Validity C The Figure head role D Organisational culture D X The Resource - allocator role 1292. Which of the following is not a determi1297. The theory that categorized needs benant factor of industrial relations? ing concerned with survival, relationships A X Social stratification factors and desire for personal development is popularly known as B Technological factors A Need Hierarchy Theory C Institutional factors B Two Factor Theory D Economic factors C X ERG Theory 1293. A is a written record of the duties, responsibilities and conditions of the job. D Contingency Theory 138

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D job analysis

-C H

A

N G

D

ER

D All of the above

1298. A tax deductible bonus plan according D increase at a decreasing rate to which employers contribute to a trust for 1303. What is the role of a Human Capital later use for employees is classified as Manager? A early retirement window plan B

X employee stock ownership plan

C

cash balance plan

B

B X “how you are measuring performance” “what are the set standards”

C

I, II and III

X Both I& II

D II& III

-C H

A

D “the rules of performance appraisals” 1304. In ‘ABC’ approach which is used in formulating hypothesis, “C” stands for 1300. Disadvantage of graphic rating scale is A halo effect bias

C

central tendency

RA YA N

B

D X all of above

1301. Coordination of several human resource activities is required in A phased retirement

A compensating B

communication

C

counseling

D X consequences 1305. Action research, as a methodology for behavioural science was proposed by A Wendell L. French B

P. F. Drucker

X Kurt Lewin

preretirement counseling

C

C

X talent management

D Reddin

N A

B

1306. A is a collection of duties, tasks and responsibilities which are assigned to 1302. The proportion of women in the workan individual and which is different from force is projected to the assignment. D modifying selection procedure

A increase significantly over the coming decade B decrease as more women decide to stay home with children C

X stop growing

A

X Job

B

Human Resource Planning

C

Industrial Relations

D Responsibility 139

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A Both I& III

D

A “What you are measuring?”

III. It is the responsibility of a centralised or a decentralised department.

N G

1299. An alternation ranking method is often classified as

ER

II. He or she seeks to fine-tune HR policies and practices to fir the culture

D severance pay plan

C

I. Unlearn old skills and acquire new skills

Chapter 1. Human Resource Management (HRM)

1307. Assertion (A). In exitable the firm must 1312. Human Relations Theory focuses on go to the external sources for lower entry A Individuals jobs. Reason (R). For positions where required qualification / experiences are not B X Role of Individuals met. C System A Both (A) and (R) are correct. 1313. HRM is considered as A A reactive function

D X Both (A) and (R) are not correct. 1308. An employer’s refusal to provide work opportunities, is classified as A grievance procedure

C

injunction

D strike procedure

1314. The primary aim of recruitment and se? lection process is to A Meet the high labour turnover

RA YA N

B

Rational approach

C

X Human relations approach

D Systematic approach 1310. Selection means A Elimination Testing

N A

B C

Recruitment

B X Hire the best individuals at optimum cost C Ensure the availability of surplus in the case of sickness and absence D Hire Excess manpower for the future

1315. Occupation of forestry and agriculture is an example of A

X realistic orientation

B

investigative orientation

C

social orientation

D artistic orientation 1316. A written statement of the human qualification, education and experience needed to perform a job is referred to as

D X None of the above

1311. The unstructured interview:

An auxiliary function

D An auto-reactive function

1309. Which of the following approach emphasizes the’ effect of psychological&. Social factors on employees’ performance? A Scientific approach

C

A

X lock out

X A proactive function

-C H

B

B

?

A Infrequently conducted

A

X Job design

B

Typically is unbiased

B

Job enrichment

C

Typically is related to future

C

Job description

D X Typically biased job performance

D Job specification

140

Do you know?

VERY VERY IMPORTANT FOR EXAM.

(R) is true, but (A) is false.

ER

C

D Informal Organisation

D

(A) is true but (R) is false.

N G

B

A Teaching

Research

D X All of the above

A coaching B

X mentoring

C

informal training

D formal training

X corporate HR group

C

embedded HR group

RA YA N

B

D center of expertise

1320. During the lay off period, the employer of the basic wages. has to pay A One fourth

D rows 1323. The Statement which best describes the function of Human Resources Planning is ? A An integrated set of processes, programs and systems in an Organisation that focuses on maximizing employee contribution in order to achieve Qrganisational success B X The’ process of ensuring that people required running the company are being used as effectively as possible especially in fulfilling developmental needs in order to accomplish the organisation’s goals.

-C H

1319. Assistance to top level management for strategic plans is provided by A transactional HR group

grades

D

1318. Training which focuses on person’s psychology is included in

C

C The formal process of familiarizing new employees with the Organisation,new job, work units and culture values, beliefs and accepted behaviour.

D The process of effectively and efficiently managing your assets. 1324. In career development, assessing your own career interests is included in

B

X Half

A

X individual role

C

Three fourth

B

manager role

C

employer role

N A

D One third

1321. In formulating of hypothesis, reviewing D line manager antecedents means 1325. In order of court, compelling parties either to desist a certain action or to resume A X things before the employee’s job a particular action classified as B things after employee’s job A grievance procedure C things during the employee’s job B lockout D interviewing for appraisals C X injunction 1322. In ‘job grading method’, group of jobs that are different is called D strike procedure 141

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

X rank jobs

N G

Service

B

A

B

A classes

ER

1317. College Professors are generally evaluated on the following Work function(s)

Chapter 1. Human Resource Management (HRM)

A Human Relations Management B

A promotions B

transfers

C

reality shock

-C H

D To enforce government regulations 1328. The meaning of the acronym HRM is ?

Humanistic Resource Management

D X managing retirements

1333. A pension plan, an employer’s acknowledgement of financial standing of emD Human Resourceful Management ployee’s account, placing percentage on 1329. Compensation given to expatriates for basis of annual compensation and interest, exceptionally hard working and living regarded as conditions at certain locations is classified A X cash balance plan as

X Human Resource Management

RA YA N

C

B

severance pay plan

B

mobility premiums

C

early retirement window plan

C

X hardship allowances

D employee stock ownership plan

N A

A ethnocentric allowances

1334. ‘controlled experimentation’ is a techD Foreign Service premiums nique, use for 1330. Taylor differential piece rate system is A X designing of evaluation related to A Time wage system

B

the things to measure

B

Piece wage system

C

in-house development

C

X Incentive wage system

D consolidation of gains

D None of the above

1335. In traditional focus, reward is based on

142

Do you know?

VERY VERY IMPORTANT FOR EXAM.

support and encourage senior workers is part of

To attract more and more people

A

C

N G

D

ER

1326. Which one of the following is not a step 1331. Which statement is true? in planning? A Job analysis is a group of positions that are similar as to kind and level of A Establishing objectives work. B Developing premises B X A promotion is the advancement of an employee to a better job better in terms C Determining alternative courses of greater responsibilities, more prestige or D X Identifying needs of employees status, greater skill and especially, increase 1327. Why Organisations provide, attractive rate of pay or salary. salaries, fringe benefits, career developC A promotion is the vertical transfer of ment opportunities: an employee. A X To retain valuable human resources D All of the above B To be the market leader in the future 1332. An idea of instituting ‘HR’ policies to

A training and development

A Dankert

B

performance appraisal

B

V.V. Giri

C

recruiting and placement

C

X R.K. Dash

D S.D. Punekar

1336. Sensitivity training is also known as:

A Monetary

X T - group training

A antecedents

X consequences

D counseling

1342. Systematic and orderly process of determining the worth of a job in relation to other jobs is A Worth job specification B

Job description

C

X Job evaluation

-C H

C

X Both monetary and nonmonetary

A

1337. Manager reviewing and evaluating reward system is part of

behavior

C

D None of the above

D Core group training

B

Nonmonetary

D Job identification

RA YA N

1338. Voluntary withdrawal of labor of com- 1343. A process that is used for identifying and developing internal people with the pany is classified as potential to fill key business leadership poA X strike sitions in the company is called B

picketing

A

X Succession planning

C

boycott

B

Investing in human resources

C

Highly talented personnel creation

D impasse boycott

N A

1339. The most popular method of recruiting applicants to jobs is A Radio and TV advertisement

D None of the above 1344. The basic managerial skill(s) is(are) A To supervise

B

X Corporate website

B

To stimulate

C

Employee referral schemes

C

To motivate

D Commercial job boards

D X All of the above

1340. Who among the following advocated 1345. People belongs to profession of college the principles of Labour Legislation? professors are tend to be 143

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

B

N G

Y - group training

D

A X- group training B

1341. An incentive plan may consist of

ER

D X compensation and benefits

Chapter 1. Human Resource Management (HRM)

A realistic oriented

A Railways and Mines Industries

B

X investigative oriented

B

X Seasonal Factory Workers

C

social oriented

C

Cement Industries

D None of the above

D artistic oriented

D Leading

A

1352. In which of the following methods Jobs can be arranged according to the relative 1347. The group to which a person would like difficulty in performing them. to belong is known as

X Reference Group

C

Membership Group

RA YA N

B

D None of the above

1348. Which of the following is not a tripartite body? A I. L. O

A

X Ranking method

B

Point method

C

Factor comparison method

-C H

A Primary Group

D Classification method

1353. Top management works on A

X strategic plan

B

corporate plan budgeting

B

Wage Boards

C

C

X Works Committee

D both A and B

N A

D Indian Labour Conference

1349. HRM is

1354. Which is non-monetary incentives? A Training

A

X Employee oriented

B

Sabbaticals

B

Employer oriented

C

Flexible work hours

C

Legally oriented

D X All of the above

D None of the above 1350. ESI Act applies to

1355. Bankers and accountants are mostly having a specific personality type, known as

144

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

ER

1346. Recruiting employees, selecting right 1351. Who has called the scientific management a ‘rabble hypotheses? one for job and giving them training leads to A Elton Mayo A organizing B X Peter F. Drucker B controlling C Douglas McGregor C X Staffing D None of the above

A realistic

A realistic orientation

B

investigative

B

investigative orientation

C

artistic

C

X social orientation

D X conventional

D artistic orientation

A

X the job itself

B

the qualification only

C

the skills and knowledge only

issues tend to be well disguised.

A Political

X Territorial

C

Social

N G

D the training completed only

D

B

-C H

A

D Economical 1357. Which of the following is not correct 1362. The nation wide consumer councils about Organisation Development? formed by the Government comprise of A X It is not a top management led and representatives of supported process. A Cost account and consumer B It is a process of planned change. B Various ministries C It is an ongoing collaborative manC Manufactures of commerce agement of organization culture

RA YA N

D It is a problem solving process.

D X All of the above

1358. A test, examinees respond to situations 1363. Wage determination is mostly done representing jobs, known as through tools which are A

X situational test

A Objective

B

reasoning test

B

Subjective

C

video simulation test

C

X Both of (A)& (B)

D job training

D None of these

N A

1359. The Workmen’s compensation Act came 1364. The Human Resource System covers into force in which year? A 1930

A Training and development

B

1921

B

Recruit and Select

C

1944

C

Job design and evaluation

D X 1924

D X All of the above

1360. People having ‘foreign services’ as pro- 1365. Large recruitment fession are best classified as and vice-versa.

problematic

145

Do you know?

VERY VERY IMPORTANT FOR EXAM.

1361.

ER

1356. Job pay rate depends on

Chapter 1. Human Resource Management (HRM)

C

Any of the above

A Development

D None of the above 1366. Human resource planning system includes

Human resource inventory

C

Corporate plan

A

strategy map

A Recommendations of Existing employees

RA YA N

1368. When person’s performance is satisfactory and ranked for promotion, interview would be

B

Private Employment Agencies

C

Through Employment Exchange

D X All of the above

X satisfactory-promotable interview

B satisfactory-not view C

C

1372. External sources of recruitment consists

D X central tendency

A

X digital dashboard

-C H

biasing tendency

B

D all of above

A lenient tendency

C

X Recruitment

A HR scorecard

1367. An equal rating of all employees such as ‘good’ is called

strict tendency

C

1371. Tool used to present manager with performance graphs and charts is

D X All of the above

B

Training

D All of the above

A Human resource supply forecast B

B

promotable

1373. United States citizen work in China, in subsidiary of company whose headquarter interis located in United States, an example of

unsatisfactory-correctable interview inter-

N A

D unsatisfactory-uncorrectable view

A expatriates B

Second country nationals

C

X home country nationals

1369. Outsourcing stands for

D both A and C

A Slowing down of production B

Encouraging voluntary retirement

1374. The important objectives of a job evaluation programme

C Retrenching services of surplus employees

A Establishment of sound wage differentials between jobs.

D X Contracting out the work to other organisations

B Maintenance of a consistent wage policy.

146

Do you know?

VERY VERY IMPORTANT FOR EXAM.

More

ER

B

1370. The following is (are) concerned with developing a pool of candidates in line with the human resources plan

D

X Less

N G

A

C Installation of an effective means of wage control. D X All of the above 1375. Standard Performance - Actual performance = Training& Development

Objective

C

Motive

C

executive benefits

D X all of above 1380. Dismissal of employee, who violates law of contractual arrangements stated, by employer is classified as A descriptive termination

D Drawback

B

external equity

C

procedural equity

D collective equity

1381. The scope of HRM does not include A Retirement of employees

RA YA N

B

combine ratings

C

rank jobs

X wrongful discharge

D wrongful termination

1377. Third step in ‘ranking method’ of evaluating job method is to A select compensable factors

distributive termination

A

X internal equity

C

-C H

A

B

N G

1376. Second step in pay rate establishment is to ensure the

VERY VERY IMPORTANT FOR EXAM.

B

long-term

ER

X Need

B

D

A

A base pay

D X select and group jobs

1378. Which one of the following is a disadvantage of having expatriate employees to staff international subsidiaries?

B

Manpower planning

C

Training of employees

D X Maintenance of accounts

1382. Point method is suitable for A Small size organization B

Mid size organization

C

Large organization

D X Both (B) and (C)

N A

A Brings cultural similarities with par1383. Few career programs for women is conent company. cluded as B Gives employees a multinational oriA X bias entation. B reality shock C X Attempts to establish a foreign culture to the company. C promotion D Provides broader global perspective. D transfer

1379. Company top executives compensation 1384. Who has given the concept of ‘Core cominclude petence’? 147

Do you know?

Chapter 1. Human Resource Management (HRM)

A Sumantra Ghosal& C.A. Bartlett

A III, II, I, V, IV

B

T. Deal and A. Kennedy

B

X III, V, I, IV, II

C

X C.K. Prahalad and G. Hamel

C

IV, V, III, I, II

D C.A. Forehand and B. Von Gilnev

D II, I, IV, V, III

A internal equity

C

procedural equity

D X salary survey

A

X training and development

-C H

external equity

1390. In traditional focus, managing attitudes related to job are included in

A

1386. ‘Benchmarking’ of jobs is included in

B

performance appraisal

C

recruiting and placement

D human resource planning

RA YA N

1387. Managers use a(n) to measure the 1391. Scale is used in ‘HRD’ scorecard consists HR function’s effectiveness and efficiency of in producing employee behaviors the comA 5-point scale pany needs to achieve its strategic goals. A metric

B

X 10-point scale 4-point scale

B

X HR Scorecard

C

C

. benchmark

D none of above

N A

D high performance work system

1388. Rearrange the following steps of recruitment. I. Searching

II. Evaluation and control III. Planning IV. Screening V. Strategy development

1392. Mostly employees’ promotion decision is based on A

X performance appraisal

B

training results

C

hiring tests

D in-house development 1393. A company ‘Apollo’ tyres diversifying in entertainment business can be a classic example of

148

Do you know?

VERY VERY IMPORTANT FOR EXAM.

D X All of the above

D intervention

B

N G

D

ER

1385. Situation’ when third neutral party 1389. Mechanism of Human Resource Development includes helps in negotiation of agreement is classified as A Job Redesign A arbitration B Rewards B X mediation C Human Resource Information System C impasse

X Conglomerate diversification

A Strategic

B

Related diversification

B

X organisational

C

Both A and B

C

operational

D none of above D centralized 1394. An advantage of ‘forced distribution 1399. Recruitment means method’ is

A Total number of inquiries made

avoids central tendency and biases

B

Total number of selections made

C

provides behavioral anchors

C

Total number of persons short listed

N G

D

B

B

performance appraisal

C

recruiting and placement

-C H

A

D X end up with predetermined rating D X Total number of applications refigures ceived 1395. An event, employees participation in 1400. People attracted to occupations that reskills practice sessions, known as quire physical activities are best classified A training and development as

RA YA N

D X career planning workshops 1396. Ethical Management is A

X A Compromise

B

A Compulsion

C

A Judgement

D (A) and (B) 1397. Which of these is a consequence of pay dissatisfaction?

N A

A Strikes B

Turnover

C

Grievances

A

X realistic orientation

B

investigative orientation

C

social orientation

D artistic orientation 1401. Financial and investment counseling is an example of A phased retirement B

X preretirement counseling

C

honoring experience

D modifying selection procedure 1402. Ensuring implementation of ‘HR’ policies by line managers is part of

D X Job dissatisfaction 1398. Although many authors experience difficulty in distinguishing between personnel management and HRM, it can be argued that HRM is the elevation of personnel management to a more Level.

A Line functions B

X Coordinative functions

C

Staff functions

D all of above 149

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A avoids central tendency and biases

ER

A

Chapter 1. Human Resource Management (HRM)

C X Both the statements (A) and (R) are correct. D Both the statements (A) and (R) are incorrect.

D

A expectancy B

X instrumentality

C

valence

D de-expectancy

B

X Motivation by participation

C

Motivation by goals

RA YA N

D Motivation by Challenges

-C H

A

1404. An enterprise gets more output and mu- 1409. Method according to which two or more tual cooperation from its subordinate staff people share a full time single job, classiby adopting fied as A Motivating by Leadership A severance sharing B

flexible sharing

C

benefit sharing

D X job sharing 1405. Too much of reliance on internal recruit1410. Human capital refers to ment can result in A Internal conflict

A education of firm’s workers

B

High labour turnover

B

training of firm’s workers

C

Poor group dynamics

C

skills and expertise of firm’s workers

N A

D X Reduced job performance

D X all of above

1406. If a worker gets a premium for extra ‘out1411. Hawthorne Experiment findings led to put’ than a ‘set standard’ is called A Systems Approach A X standard hour plan B

standard piece rate

B

Behavioural Approach

C

standard piecework

C

X Human Relations Approach

D variable hour plan

D Scientific Management Approach

1407. Which of the following is an example of 1412. Analyzing and identifying specific operative function of HR managers? skills, needed for specific job is called 150

Do you know?

VERY VERY IMPORTANT FOR EXAM.

(R) is correct, (A) is incorrect.

N G

B

ER

1403. Indicate the correct code for the followA planning ing statements about Assertion (A) And B Organizing Reason (R): Assertion (A): All ethical theories are not equally applicable every time C X Procurement in all types of ethical dilemma resolution. Reason (R): The ethical resolution should D Controlling be based as far as possible on a cognitive ethical principle with justification. Codes: 1408. Employees beliefs that successful performance leads to rewards is best explanation A (A) is correct, (R) is incorrect. of

A need analysis competency model

A Joseph Juran

B

competency model

B

Phillip Crosby

C

X task analysis

C

Edward Deming

D X Kouru Ishi Kawa 1413. An entrepreneur who is neither willing 1418. Motivating the employees is classified as to introduce new changes nor to adopt new A Informational role methods is known as: B X Interpersonal role A Adoptive Entrepreneur

D Conceptual role 1419. Company ‘Asian paints’ operates in 18 countries is an example of

D X Drone Entrepreneur 1414. Recruitment is concerned with the process of

B X Developing a pool of potential employees C

Inviting application for jobs

RA YA N

D None of the above

1415. What is the operative function of human resource management? A Controlling B

Organising

C

X procurement

B

Vertical integration

C

X Geographic expansion

-C H

A Selection of right candidate

A Horizontal integration

D none of above 1420. Glass ceiling refers to A Moderate difficulties in training of women workforce

B X Artificial barriers based on attitudinal and organizational bias preventing career growth of women C Personality weaknesses hindering career growth of women

D Transperency at higher levels in organisation 1416. After translating company mission into 1421. An interview in which candidates are strategic goals, next step is to asked about relevant past experiences is a

N A

D None of the above

A

X formulate strategies

A situational interview

B

implement the strategies

B

situational test

C

evaluate performance

C

behavioral tests

D none of above

D X job related questions 1417. Fish bone analysis as a tool of quality cir- 1422. HRM is more whereas Personnel cle was advanced by Management is slightly narrow 151

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Innovative Entrepreneur

Decisional role

D

C

C

N G

Fabian Entrepreneur

A

B

ER

D Both A and C

Chapter 1. Human Resource Management (HRM)

A Complex

A moderate maturity level

D X Growth-oriented 1423. In career development, providing assistance programs for academic learning is an art of

C

X employer role

C

X highest maturity level

1427. Concession, employees gets in form of discounts in air ticket and bus fares is an example of

D

manager role

least maturity level

D all of above

A individual role B

B

A incentives

D line manager 1424. Which of the following statement is true?

B

X non direct payments

-C H

C direct payments A Profit sharing is an agreement freely D salary increments entered into by which the employees receive share fixed in advance from the or- 1428. If company defines authority and comganization’s profits. munication channels for employees, it is performing B An experiment in profit shares on a A staffing function B

X organizing function

C Profit distribution under a profit sharing plan are used to fund employee retirement plans.

C

leading function

RA YA N

wide scale would therefore be definitely undertaking a voyage of an unchartered sea.

D X All of the above.

N A

1425. What is meant by the term “Management” by Objectives’? A system of giving the authority to carry out certain jobs by those lower down the management hierarchy

D controlling function 1429. People having enterprising personality oriented choose profession, are A

X military officers

B

advertising executives

C

carpenters

D engineers B The system of management that is based on bringing together experts into a 1430. An assistance needs to manage localized team human resources which are provided by C X The setting of objectives to bring about the achievement of the corporate goals

A Transactional HR group B

152

Do you know?

X Embedded HR group

VERY VERY IMPORTANT FOR EXAM.

Mechanical

ER

C

1426. In ‘HRD’ scorecard scales; scale‘10’ represents

N G

Detailed

A

B

D The control of the Organisation by those in the ‘head office’

A diversification

D Centers of expertise 1431. Process of instituting policies to enable employees to get their accumulated pension plans with ease after leaving organization is classified as A compatibility

B

cost leadership

C

consolidation

D X competitive advantage 1436. Differentiation between line and staff functions is necessary because it helps in

B

durability

A maintaining accountability

C

X portability

B

1432. A company can translate mission into strategic objectives by A Vertical integration

C

Geographic coverage

D X all of above

D

1437. ‘Red hot stove’ rule of disciplinary action was suggested by

A

Diversity

D X all the above

A Dale Yader

-C H

B

C maintaining adequate checks and balances

N G

D profitability

providing specialized services

RA YA N

1433. An appraisal interview which results in occasional ‘well-done’ technique is said to be

B

Fred Luthans

C

X Douglas McGregor

D Richard P. Calhoon

1438. The term means contributing in a measurable way to achieving the company’s strategic goals. X satisfactory-not promotable inter-

A satisfactory-promotable interview B view C

A competitive advantage

unsatisfactory-correctable interview

D unsatisfactory-uncorrectable view

inter-

N A

1434. Focusing on daily tasks that can be easily relearn is part of A

X coaching

B

mentoring

C

informal training

D formal training

B

achievement success

C

X value creation

D success metric 1439. Types of ‘test validity’ consist of A criterion validity B

content validity

C

Score validity

D X Both A and B 1435. ‘Volvo’ stresses more safe cars as compared to others in market, this can be an 1440. Which of the following is not true of the example of activity known as job analysis? 153

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Corporate HR group

ER

C

Chapter 1. Human Resource Management (HRM)

X The rate of pay for the job is fixed.

1445. Values of top executives include

B The job elements are rated in terms such as frequency. Of use or amount of time involved

A polycentric B

geocentric

C It aims to describe the purpose of a job and the conditions under which it is performed

C

ethnocentric

D X all of above

ER

A

A Size of organizational structure Infrastructure Plan

C

X Control and evaluation

RA YA N

B

D Employee Management and control systems should be 1443. The altered to support the strategic human resource function. A Appointment

X Reward

N A

B C

D None of the above 1444. Which among the following is odd one?

B

X FICCI

C

AITUC

D INTUC

A voluntary bargaining items B

permissible bargaining items

C

X illegal bargaining items

D mandatory bargaining items 1448. Organizational development consists of A action search B

applying behavioral knowledge

C

change toward empowerment

D X all of above 1449. ‘Health counseling’ is an example of

Job allotment

A BMS

1447. Items for bargaining, that are not allowed to deal by law are classified as

-C H

D Programme 1442. Human resource planning techniques include the use of some or all of the following

A phased retirement B

X preretirement counseling

C

honoring experience

D modifying selection procedure 1450. Which one of the following is an example of Golden-Handshake Scheme?

154

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VERY VERY IMPORTANT FOR EXAM.

D Decision

Procedure

A

C

N G

D

of management is likely to be anD Jobs are broken into elements such 1446. other key agenda item. as information required or relations with other people A Performance 1441. Decision-making process is guided by B X Quality A X Policy C Expansion B Strategy

A Superannuation Retirement

A

X Intelligence

B

X Voluntary Retirement

B

Integrity

C

Compulsory Retirement

C

Work sampling

B

job specification

C

X Both A and B

D

D none of above

RA YA N

-C H

A

? B Internal selection presents fewer dan- 1456. The term procurement stands for gers of incurring legal liability than exterA X recruitment and selection nal selection B training and development C There is less need to use multiple predictors in assessing internal candidates C pay and benefits than. With external candidates D health and safety D X Information about internal candidates tends to be more verifiable than in- 1457. Which of the following statements about the recent trends in HRM is not correct? formation about external candidates A X Performance and Knowledge Man1452. Promotion decision addresses questions agement are not related to strategic HRM. like B Employer branding is attempted to be A seniority or competency the rule achieved through HRM practices. B promote vertically C Measurement of HR through balanced scorecard has taken shape. C promote horizontally D X all of above

D Competency mapping is a recent trend in HRM.

N A

1453. Managing workforce diversity is an ex1458. Which one of the following responsibilample of ities is specifically associated with the HR function of employee relations? A human process intervention B

techno structural interventions

C

strategic intervention

D X HRM interventions

A

X Conducting attitude surveys

B

Work analysis

C

HR information systems

D Job design 1454. tests have proven to be particularly good predictors for jobs that require 1459. PIP test seeks to measure 155

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A Internal selection requires few procedures to locate and screen viable job candidate

A job description

N G

1451. In comparing internal selection with external selection, an advantage of internal selection is that

ER

D Aptitude D Retirement on account of disablement 1455. A job analysis consists of

Chapter 1. Human Resource Management (HRM)

1464. Which personality type involves in individualistic activities to make people atB X Personality, Interest and Prefertracted towards careers ? ences A X enterprising orientation C Quality of a product B investigative orientation D Preferred Investment Plan C social orientation 1460. 360-Degree Feedback enhances the D conventional orientation quality of decisions. 1465. Revenue growth is included in A HR A X short-term of shareholder value B Management B compensation of company executive C HRD C determination of stocks D X All of the above

A individual role manager role

C

X employer role

RA YA N

B

-C H

A

D determination of investment 1461. In career development, providing sup- 1466. Benefits given to victims who have workrelated accidents are called port for growth and self-direction is a futile part of A insured compensation

D line manager

1462. Recruitment policy usually highlights need for establishing A

X Job specification

B

Job analysis

C

Job description

B

supplemental compensation

C

X workers compensation

D optional compensation 1467. What is the main objective of job evaluation? A It is not compulsory B X To define satisfactory wage and salary differentials C Job is rated before the employee is appointed to occupy

N A

D None of the above 1468. Employees abroad supply services or having outside vendors that company’s 1463. Manipulation of appraisal rating on baown employees previously did in-house is sis of ‘age’ is an example of known as A lenient/strict tendency A outsourcing D None of the above

B

X bias

B

X offshoring

C

central tendency

C

alternative staffing

D different tendencies

D none of above

156

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

ER

A IQ

1469. What are the ideas underpinning ’soft, commitment’ or high - Road HRM practices? A Labour needs to be treated as assets to be invested in.

A Interview B

Questionnaires

C

Direct observations

Moving

D Unfreezing

A

C

1475. Method in which ‘problem to be solved’ is described for employees is called

-C H

X Removing

A job rotation

RA YA N

1471. is the simple act of comparison& learning for organisational improvement A

X Benchmarking

B

Feedback

C

Ranking

B

action learning

C

lifelong learning

D X case study method 1476. Which of the following is/are determinant(s) of supply of labour? I. other wage rate II. non-wage income

D Job evaluation

1472. The extent to which an employment selection test provides consistent results is known as:

N A

vocal reviews

D local reviews

A Refreezing B

C

III. preferences for work versus leisure IV. number of qualified suppliers

A

X Reliability

A I and II

B

Dependability

B

I, II and IV

C

Consistency

C

X I, II, III and IV

D Trustworthiness

D II, III and IV

1473. Procedures of collection of data for Job 1477. aims to put a financial measure on Analysis includes an organisation’s intellectual capital. 157

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VERY VERY IMPORTANT FOR EXAM.

1470. Which of the following is not an action of classical change programme?

N G

D

ER

D X All of the above B X Employees are a cost which should 1474. A company manage, reviews employees be minimized. performance and matches with set stanC A lack of mutuality existing between dards are called employee and employer A X focal reviews D A disregard for unlocking discretionary effort B unvocal reviews

Chapter 1. Human Resource Management (HRM)

The consortium

C

Financial planning

A Production

D None of the above 1478. Disadvantage of Management by Objectives (MBO) method is A difficult to develop cause of disagreements

C

X time consuming

Marketing

C

Inventory management

D X Training& Development

1483. Standards that decided, what kind of conduct employees of organization should possess

D

B

B

A descriptive justice

D difficult to rate

X Tall structure

B

Flat structure

C

Linear structure

RA YA N

X transfers

C

reality shock

distributive justice

1484. Minimum wage means

1480. ‘strategy’ that employees seek for interesting jobs and greater advancement opportunities, is known as

B

C

D X ethics

D Free-form Organization structure

A promotions

procedural justice

-C H

A

B

A

1479. When the chain of command is longer than the span of control, the resultant organization structure would be

A Wage sufficient to ensure the workman food, shelter, clothing, frugal comfort and provision for evil days. B Wages paid in proportion to workman’s work efficiency.

C X A wage sufficient to satisfy the workman’s basic needs. D A sum of money paid under contract by an employer to a workman for services rendered.

D formal training

N A

1485. Which of the following is the outcome of job satisfaction? 1481. Achieving aims and monitoring results in HR management of financial and nonA Absenteeism financial goals, regarded as A

X HR scorecard

B

X High productivity

B

HR digital dashboard

C

High employee turnover

C

both A and B

D All the above

D none of above

1486. OCTAPACE culture means

158

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

1482. The Scope of human resource management includes: ?

ER

X Knowledge exchange

N G

A

A Openness-Confrontation-TrustAuthority-Proaction-Autonomy cooperationExperimentation

A

X misconduct

B

lack of qualifications

B X Openness-Confrontation-TrustAuthenticity-ProactionAutonomyCollaboration- Experimentation

C

unsatisfactory satisfaction

D insubordination

ER

1491. A key HR role in the firm will be multiC Openness-Confrontation-Trustdisciplinary consulting around Autonomy-Proaction-Authority- CollaborationA Individual Experimentation

few responsibilities and authority is called 1492. Performance appraisal includes A Check reviews done by the supervisors

growth stage

C

midcareer crisis sub stage

D X decline stage

B Review his performance in relation to the objectives and other behaviours

-C H

B

A

A exploration stage

C

Help employee in self appraisal

N A

RA YA N

D X All of the above 1488. Steps involves in employer’s movement for performance management is 1493. Relationship between value of job and average salary paid for job is called A total quality A X wage curve B appraisal issues B salary curve C strategic planning C job evaluation curve D X all of above D job description curve 1489. HRM is considered as ? 1494. Each unit made by worker is paid , considered as A a reactive function B

X a proactive function

C

an auxiliary function

D an auxo-reactive function

A time based pay B

X performance based pay

C

promotion

D salary increments 1490. A willful and deliberate violation of code of ethic of any organization is classi- 1495. Is the process of deciding what positions fied as the firm will have to fill 159

Do you know?

VERY VERY IMPORTANT FOR EXAM.

N G

D

D Openness-cooperation-Truth-Authenticity- B Team Proaction-Autonomy-CollaborationC Business unit Experimentation D X All of the above 1487. Time period, in which many people have

Chapter 1. Human Resource Management (HRM)

1500. The scope of human resource management includes

A Recruitment

C

X Personnel planning

A Production

D Interviewing 1496. Which is the source of recruitment in India? A Employee Reference

C

Employment Exchange

C

Inventory management

D X Training& Development 1501. Qualitative changes in the attitudes of employees involves A There is a greater awareness among officers, workers and associations.

D

College Recruitment

Marketing

B Communication process is more effective.

N G

B

B

D X All of the above

A Administrative services

X Business partner services3

C

Strategic partner

RA YA N

B

-C H

A

C There is considerable clarity about 1497. If one were to think of HR as a busigoals and objectives. ness, which of the following “product lines” involves developing effective HR D X All of the above systems that help the Organisation meet its goals for attracting, keeping and develop- 1502. Arrange the following staffing procedure in the correct sequence ing people with the skills it needs?

D Product quality audit

1498. HRD process variable include A Role clarity

Work planning

C

Better communication

N A

B

D X All of the above

1499. Comparison of people’s interests with people in same occupation is

i) Determining sources of personnel supply ii) Preparing personnel specifications iii) Selection of personnel iv) Determining Personnel Characteristics A

X (ii), (i), (iv) and (iii)

B

(i), (ii), (iii) and (iv)

C

(ii), (i), (iii) and (iv)

D (ii), (iii), (i) and (iv) 1503. Which of the following is not a contributory factor for HR outsourcing? A Competitive Factor

A

X interest inventory

B

Strategic Reasons

B

HR applicant’s inventory

C

Financial Reasons

C

management assessment center

D all of above

D X Trade Union Hassels 1504. Benefits paid for time not worked are also called

160

Do you know?

VERY VERY IMPORTANT FOR EXAM.

Selection

ER

B

A compensation law benefits

A Both (A) and (R) are true.

B

X supplemental pay benefits

B

Both (A) and (R) are false.

C

optional pay benefits

C

X (A) is true but (R) is false.

D (A) is false but (R) is true. 1505. Which of the following are covered un- 1509. The five basic features of Scanlon plan of incentive payment are der the scope of Human Resource Management: A cooperation, identity, control, involvement and sharing of profits. i) Forecasting Human Resource Need

ER

D unemployment pay benefits

ii) Replacement Planning iv) Human Resource Development Planning

C X cooperation, identity, competence, involvement and sharing of benefits.

A

D control, individuality, commitment, involvement , and sharing of benefits. 1510. Advantage of ‘BARS’ system is

B

(i), (ii), (iii) and (iv)

C

(iii) and (v)

-C H

A (i), (iii) and (v)

A simple to use B

D X (i), (ii), (iii), (iv) and (v)

RA YA N

1506. Low cost foreign competition, classified as A potential opportunities B

X potential threats

C

potential strengths

D potential weaknesses

N A

1507. The process of comparing work and service methods against the best practices and outcomes in industry is known as A

X Benchmarking

B

Kaizens

C

Quality Circles

avoids central tendency and biases

C ends up with predetermined rating figures

D X providing behavioral anchors 1511. Combination of salary and commission is part of A salary plan B

commission plan

C

X combination plan

D proportionate plan 1512. The advantage of external recruiting is that A They ensure consistency from opening to closing B X They are useful for companies too small to have dedicated recruiters

D None of the above 1508. Assertion (A).A Manager delegates authority. Reason (R). The Manager want to shirk his responsibility.

C

They are very inexpensive

D Time Consuming 161

Do you know?

VERY VERY IMPORTANT FOR EXAM.

v) Human Resource Audit

N G

D

iii) Human Resource Dynamics

B control, individuality, competence, involvement and sharing of benefits.

Chapter 1. Human Resource Management (HRM)

ER

1513. What affective activities are required to 1518. A company can create ‘superiormake people attracted towards occupasubordinate’ relationship through tions? A X line authority A realistic oriented B hiring authority B X investigation oriented C staff authority C social oriented

X Victor Vroom

C

Frederick Herzberg

RA YA N

B

A graphic rating scale method B

X forced distribution method

C

alternation ranking method

D Clayton Adler D paired comparison method 1516. During which of the following stage, the firm identifies and confirms the overall 1521. The Concepts of Wages like Minimum Wage, Fair Wage and Living Wages were business direction given by A X Clarification A Adarkar Committee B Monitoring C

Assessment

N A

D Design 1517. First step in retirement management is to conduct A

B

X Committee on Fair Wages

C

Royal Commission on Labour

D First Labour

X numerical analysis of retirements

National

Commission

on

1522. AB Corp streamlined its annual benefits package enrollments by digitizing and B determination of average retirement aggregating the former paper benefits reage ports, electronic spreadsheets, and benefit C planning pension benefits summaries and providing the materials at a single location on the company intranet. D determine extent of retirement probAB Corp is using a(n) lem

162

Do you know?

VERY VERY IMPORTANT FOR EXAM.

A Abraham Maslow

-C H

A

N G

D

D all of above D artistic oriented 1514. ‘self-designing organizations’ is an ex- 1519. Premature evaluation is a type of ample of A personal barrier A human process intervention B semantic barrier B techno structural interventions C X psychological barrier C X strategic intervention D organisational barrier D HRM interventions 1515. Who has given the ‘expectancy theory’ 1520. Rates are placed in percentages in performance categories is followed in of Motivation?

1527. Performance appraisal by all the following parties is called 3600 performance appraisal:

A database

A Supervisors and Peers

D customer relationship management system 1523. Method in which teams consisting managers compete on solving problems is called

B Subordinates and Employees themselves C

D X All the above 1528. Selection of the candidates is done out of ?

A

X management game

B

action learning

A

C

lifelong learning

B C

1524. ‘Team building’ is an example of

X Target population

internal sources

external sources

D internal as well as external sources 1529. A manager have line or staff authority is determined by

A

D case study method

Users of Service and Consultants

X human process intervention

B

techno structural interventions

A person in charge

C

strategic intervention

B

Name of person in charge

C

type of department

RA YA N

D HRM interventions

-C H

A

1525. Which of the following is not a path in D X nature of relationship grapevine chain? 1530. While writing job description, major functions or activities are written in A Gossip B C

Cluster Chair Single strand

A

X job summary

B

responsibilities and duties

C

job identification

D X Non-profitability

N A

D both B and C 1526. is the personnel activity by means 1531. Theory, according to which people are of which the enterprise determines the exmotivated in a sequence of hierarchy of tent to which the employee is performing needs is called the job effectively. A X prepotency process principle A Job evaluation B prepotency process principle B Work evaluation C process principle C X Performance evaluation D hierarchy principle 1532. HR managers play vital role in D None of the above 163

Do you know?

VERY VERY IMPORTANT FOR EXAM.

data warehouse

ER

C

D

X HR portal

N G

B

Chapter 1. Human Resource Management (HRM)

1536. Which of the following tasks related to recruiting and hiring is not typically handled by HR staff?

X Setting production targets

B

Formulating strategies

C

Publishing financial statements

D Preparing reports to shareholders 1533. Study of different employment needs of company is

C

conduct initial screening interviews

D

1537. Work streams talent management system includes A industry leading compensation

D all of above 1534. Which of the following statements most accurately defines human resource management?

B

performance applications

C knowledge tions

management

applica-

-C H

A Human resource management conD X all of above tributes to business strategy and plays an important role in the implementation of 1538. Which of the below given options are the forecasting techniques used? business strategy

RA YA N

B Human resource management is an approach to managing people

C X Human resource management seeks to achieve competitive advantage through the strategic deployment of a highly committed and capable workforce, using an integrated array of cultural, structural and per

N A

D Human. Resource management focuses on people as the source of competitive advantage

1535. Person’s fixed pay and guaranteed bonus is included in

I. Ration Trend Analysis

II. Delphi Technique III. Staffing projections A I& III B

II& III

C

I, II& III

D X I& II 1539. HR managers are generally the A Line

A

X base pay

B

Middle

B

short-term incentives

C

X Staff

C

executive benefits

D Top

D long-term incentives

1540. Utility of job analysis includes

164

Do you know?

managers?

VERY VERY IMPORTANT FOR EXAM.

X trend analysis

develop pool of qualified applicants

N G

C

B

A

scatter plot

X specify necessary job qualifications

D administer tests e. explain benefits packages

A ratio analysis B

A

ER

A

A Selection of employee

A an individual role

B

Work study

B

X a managerial role

C

BARS

C

employer role

D line manager’s role 1546. According to which committee should executives take a full part in the 1541. an organization submit regular social restrategic planning process. ports?

ER

D X All of these

X Training& Development

A

X Sachchar Committee

B

Human Resource

B

Kumarmangalam Birla Report

C

Quality Control

C

Both of above

C

X security of HR data

B X They are useful for companies too small to have dedicated recruiters C

RA YA N

D substitutability of HR

-C H

diversity of HR

1543. Reduction in size of company size A Geographic expansion B

X Consolidation

C

Diversification

D Horizontal integration

N A

1544. The purpose of job evaluation is A Fixation of Responsibility B

Promotion

C

X Wage Determination

They are very inexpensive

D Time Consuming 1548. In traditional focus, rewards for employees which are based on talent is a part of A training and development B

performance appraisal

C

recruiting and placement

D X compensation and benefits 1549. Performance appraisal means evaluating an employees performance relative to A Establishing goods B

Fellow employees

C

Job description requirements

D Transfer to better job

D X Performance standards 1545. In a career development, providing sup- 1550. Which of the following factors are inport in employee’s development plans, is cluded in the calculation of human develregarded as opment index? 165

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VERY VERY IMPORTANT FOR EXAM.

A They ensure consistency from opening to closing

A rarity of HR B

D None of above 1547. The advantage of external recruiting is ? that:

A

1542. The biggest problem facing e-HR is the

N G

D Production

D

A

Chapter 1. Human Resource Management (HRM)

A Adult literacy

C

Decent standard of living

B To be rewarded for the organisational enrichment C

D X All of the above 1551. Which of the following is not an element of traditional job design?

To be removed from the jobs

D To be promoted 1556. In the Grid Seminars, stress is laid on

A Formal Organisation charts

C Well-defined mobility (promotion and transfer) paths D X Employee number chart

X intuitive approaches

B

systematic approaches

C

mathematical approaches

D logical approaches

RA YA N

X Qualification

B

Accounting

C

Development

N A

D None of the above

1554. Which of the following role a manager performs as a Resource allocator? A Interpersonal role B

X Decisional role

C

Informational role

D Supportive role 1555. Whistle-Blowers are

Professionalism

C

Training& Development

D All of the above

1557. Which of the following statements is false? A Organizations are now less hierarchical in nature

1553. Stephen Knauf defined HRA as the meaof Human organisational surement& inputs such as recruitment, training experience& commitment A

B

-C H

A

X Teaching

A

1552. Approaches used to compare jobs are

A

D

Clear and precise job descriptions

N G

B

B X Organizations are now generally focusing upon domestic rather than international matters C Organizations have adopted more flexible norms D Organizations have been subject to a raft of organizational change programs

1558. The training imparted to a new employee to induct him into new social setting of his work, is called A

X Orientation training

B

Job training

C

Corrective training

D Promotional training 1559. Coordination of personnel activities is a crucial part of A

X Functional authority

B

Line function

166

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VERY VERY IMPORTANT FOR EXAM.

Life expectancy

ER

B

A X To be protected since they intend to bring out truth

Staff functions

A Blake and Mouton

D all of above 1560. An enterprise Incentive Management systems include

managing compensation

Peter F. Drucker

1565. Communicating leadership’ involves A personal competencies

D X all of above

B

X interpersonal competencies

C

business management

Placement Agencies

C

X Campus Placement

D All of the above

A promotions B

X transfers

C

reality shock

-C H

B

A

N G

1561. On which of the following, at the iniD both A and C tial stage, the Indian IT companies relying 1566. Re-assignment of work, related to job in more for getting good IT professionals? another part of organization, at similar poA Job portals sition is called

RA YA N

1562. A corporate wide pay plan that uses a D formal training structured formula to allocate a portion of 1567. A manager reviewing ‘Does employee’s annual company profits to employees is training is adequate is part of known as: A antecedents A ESOPS sharing B

X Profit sharing

C

Gain sharing

D All of the above

N A

1563. ‘differentiation and integration’ is an example of

X behavior

C

consequences

D counseling 1568. Which one of the following is not the method of job evaluation? A Grading

A human process intervention B

X techno structural interventions

C

strategic intervention

D HRM interventions

B

B

Ranking

C

Point Method

D X Forced Distribution

1569. A company that controls market by of1564. The four systems of Management in fering same products as of competitors, terms of Leadership styles are related to considered as 167

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VERY VERY IMPORTANT FOR EXAM.

C

C

ER

analyzing compensation

Philip Kotler

D X Rensis Likert

A planning compensation B

B

D

C

Chapter 1. Human Resource Management (HRM)

1574. A marketing concept, holding a society’s long-term interest, belongs to

A diversification B

vertical integration

C

X horizontal integration

A realistic orientation

D geographic expansion 1570. The meaning of the acronym ‘SHRM’ is ?

B

investigation oriented

C

X societal orientation

X Forced Retirement

RA YA N

-C H

D Voluntary Retirement 1571. Who are not the Actors of Industrial Re1576. Which of the following features characlations? terize the Balance Score Card Method? A Workers and their organisations I. The score cards are cascading in naB Employers and their organisations ture and as such are all pervasive in an organization C X Community and cultural associaII. It is supported by effective communitions cation system D Government and the role of the State III. Standardization of goals is not rigid 1572. Executive Employee Training Method IV. Customer focus is an integral part of consists Balanced Score cards A Multiple Management Training A I, II and III Method In Basket Training Method

B

II, III and IV

C

Position Rotation Training

C

X I, II, and IV

N A

B

D X All of the above

D I, III and IV 1573. Gender discrimination, lower appraisal 1577. In ‘ABC’ approach, reviewing conserating is an example of quences means A lenient/strict tendency

A

X reviewing reward system

B

X bias

B

reviewing performance appraisal

C

central tendency

C

reviewing line of authority

D different tendencies

D reviewing staff authority

168

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VERY VERY IMPORTANT FOR EXAM.

C

A

D Strategic Humane Resource Management

N G

D

ER

D art oriented A Short-term Human Resource Man- 1575. Employee violates the rules of organisation as mentioned in the standing orders agement becauseof which he has to leave the job, is B X Strategic Human Resource Manan example of agement A Premature Retirement C Strategestic Human Resource Management B Compulsory Retirement

outplacement counseling

C

X exit interviews

D subordination interviews

1581. A graphical tool, used to summarize chain of activities to get “big picture” of performance is A HR scorecard

HR digital dashboard

C

X strategy map

N A

B

D all of above

1582. The ‘Managerial Grid’ model was developed by A Lawler and Porter B

Fiedler and Garcia

C

Hersey and Blanchard

A

X financial incentives

B

non-financial incentives

C

effective incentives

D ineffective incentives

RA YA N

B

A

1586. Planning is looking ahead and control is A Scanning environment B

X Looking back

C

Setting targets

D Defining objectives 1587. Benefits provided in certain industries by employers in unexpected conditions are classified as A X supplemental unemployment benefits B

supplemental employment benefits

C

optional employment benefits

D optional unemployment benefits

D X Robert Blake and Jane S. Mouton

1588. An advantage of not recalculating piece rate is because of using 169

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VERY VERY IMPORTANT FOR EXAM.

A termination interview

exceeds some set standards is called

-C H

1580. Interviews with employees who are leaving firm for any reason are classified as

N G

D

ER

1578. Training effects that are to be measured 1583. Cornerstone of any executive salary is consist of A X salary A reaction B bonuses B learning C commissions C behavior D stock options for employees D X all of above 1584. ‘supply chain management’ is included 1579. Changing and updating benefit plans is in performed by A personal competencies A Corporate HR group B interpersonal competencies B Center of expertise C X business management C X Transactional HR group D Both A and C D Embedded HR unit 1585. Reward given to workers whose work

Chapter 1. Human Resource Management (HRM)

A

X standard hour plan

A descriptive justice

B

standard piece rate

B

X procedural justice

C

standard piecework

C

distributive justice

D severance justice

D variable hour plan

measuring adequacy of tools

C

measuring adequacy of training

D

I. Panel Proceedings

B

ER

1589. In ‘ABC’ approach, analyzing behaviors 1594. Arrange the following steps of Dispute Settlement Mechanism under the WTO in means the systematic order: A measuring aptitudes II. Appellate Body D X all of above

C

X Elton Mayo

A

1591. One of the important organizational factors affecting ’Job Design’ is A

X Workflow

B

Autonomy

C

Feedback

X III,I,II,IV,V

B

V,IV,III,II,I

C

IV,II,III,V,I

D I,II,III,IV,V

RA YA N

D Edwin B. Filippo

A

-C H

A Robert owen V.V. Giri

V. Arbitration Panel

1595. Which one of the following is not the operative function of HRM A Development B

X Controlling

C

Compensation

D Integration

D Diversity

N A

1596. Use of handwriting to determine basic 1592. The following concept is developed on personality traits of writer is known as unitarism, individualism, high commitA X graphology ment and strategic alignment. A Industrial Relations

B

handwriting test projective personality test

B

Personnel Management

C

C

Personnel Administration

D none of above

D X Human Resource Management 1593. Fairness of process is classified as

1597. People who choose automobile sales dealers, is best classified as personality type of

170

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VERY VERY IMPORTANT FOR EXAM.

IV. Compliance Panel

1590. The concept of Human relations was developed by

B

N G

III. Consultations

non social

C

non artistic

A Service of the charge sheet B X Suspension of the offender in grave cases

D non realistic 1598. Health insurance of employees is included in A basic pay short-term benefits

C

X executive perks

D All of the above

1603. A job specification is one of the areas of ?

D

B

C Preparing and serving the charge sheet

A D job ranking B C

job design

job description

A

1599. Calculating numerical rating and arranging each job according to skill is called

X job analysis

A point method

-C H

D job summary

B

job grading

C

X factor comparison method

1604. Validity test, that focused on comparing test scores of already existing employees to a measure of their job performance, is

D alternation ranking method

RA YA N

1600. Who had advanced the ‘soft’ and ‘hard’ approach of HRM?

A

X concurrent validity

B

predictive validity criterion validity

A

X John Storey

C

B

Lloyd Baind

D content validity

C

James Niniger

D Benjamin Schneider

N A

1601. Which of the following is correct about ‘Grapevine’? A It tends to exist when members of formal group know one another well. B It is more common in times of high organisational excitement.

1605. Which method is used for evaluating the performance of executives or supervisory positions? A

X Assessment Centres

B

360 degree feedback

C

Psychological Appraisals

D Behaviourally Scales

Anchored

Rating

C It is the result of social forces at work 1606. In talent management end to end proplace. cess, workforce and succession planning leads to D X All the above 171

Do you know?

VERY VERY IMPORTANT FOR EXAM.

B

1602. The successive steps in disciplinary action are

ER

X social

N G

A

Chapter 1. Human Resource Management (HRM)

A

X compensation management

C

B

performance management

D Appraising performance

C

learning management systems

1611. Which one of the following are the functions of personnel management?

strategy development and analysis

D X management of the Organisation’s finances

A problem solving

C

technical knowledge and expertise

RA YA N

creativity

D X all of above

1609. Performance Appraisal is a primary human resource management process that links employees and organizations and provides input for other processes through these means:

N A

A Skill, effort, responsibility B

Recruitment, Selection, on boarding

C

Assessment, direction, development

D X Identification, measurement, management

1610. Distinct task of staff manager is to

X Advise other employees

B

Evaluating performance

ER

1612. ‘corporate strategy’ does not include A diversification B

consolidation

C

X cost leadership

D vertical integration

B

A

D X Procurement, Development, Compensation, Integration and Maintenance

-C H

1608. In professional jobs, mostly compensable focused factors are

C Perception, Development, Learning, Organisation and Behaviour

1613. The purpose of Job Evaluation is to determine A X Worth of a job in relation to other jobs B

Time duration of a job

C

Expenses incurred to make a job

D None of the above 1614. What metric evaluates retention efforts by an organization? A turnover costs B

turnover rate

C

cost per hire

D X both A and B 1615. The scope of HRM does not include ?

172

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VERY VERY IMPORTANT FOR EXAM.

B policy making, implementation, and enforcement

B Planning, Organising, Coordinating, Budgeting and Controlling

D

A systems, processes, and procedures

A Planning, Organising, Staffing, Directing and Controlling

N G

1607. Human resource management is the formal part of an organisation responsible for all of the following aspects of the management of human resources except

A

D e-recruiting

C

Issuing orders to others

A Retirement of employees

A

X annual bonus

B

Manpower planning

B

annual award

C

Training of employees

C

annual sales promotion

D X Maintenance of accounts

D annual transfer

C

IV. Re-classify the incidents

1621. Coordination of workforce acquisition is futile part of

C

X II, I, IV, III, V

D II, IV, V, I, III

A phased retirement

-C H

IV, II, I, V, III

A

A II, IV, I, V, III

RA YA N

1617. Which one is not a part of recruitment process? A Attracting candidates B

X Selecting candidates

C

Determining requirements

B

pre-retirement counseling

C

X talent management

D modifying selection procedure

1622. ‘commission’ that salesmen earns is an example of A

X direct pay

B

indirect pay

D Planning recruitment campaign

N A

C compensation 1618. Which approach that seeks to link strategy, business, performance and HRM poliD direct recruitment cies and practices, assumes that there are a number of HRM practices that are suitable 1623. Graphic and comparative illustration, whether a change is needed or not is part for all Organisations? of A X Best Practice A action research B Best fit B X survey research C Resource-based view C marketing research D Life cycle models D human research 1619. Plans that are designed to motivate employees short term performance are called 1624. Which of these is a HR Model? 173

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VERY VERY IMPORTANT FOR EXAM.

D both A and B

V. Develop the final instrument

B

in-house development center

N G

III. Rate the incidents

D

ER

1616. Arrange in sequence the five steps pro1620. Technique, involving trainees to act on cedure for Behaviourally anchored rating role of specific person in real situation is scales (BARS): A behavior modeling I. Identify Performance Dimensions B X role playing II. Collect critical incidents

Chapter 1. Human Resource Management (HRM)

A

X The Guest Model

A need analysis competency model

B

Open - System Theory

B

competency model

C

Mc Gregor’s theory X and theory Y

C

task analysis

D X performance analysis

D None of the above

A Behavioral factors

Organizational factors

X economic strike

C

sympathy strike

D X All of the above

A

D wildcat strike 1626. Company’s paying strategies for employee’s learning organizational skills, in- 1631. Human values in regard to Management Development do not include cluded A

B

skill-based pay

C

time based pay

B

Humility and Honesty

C

Dignity and forgiveness

D Gratitude and gentleness

RA YA N

D X Both A and B

X Arrogance and anger

-C H

A pay for knowledge

1627. Career stage, in which person age is be- 1632. Which is the step of working procedure of Job analysis? tween 45 and 65 is concluded as A exploration stage

A Review of the first hand information

B

growth stage

B

To fill in the Job description form

C

midcareer crisis sub stage

C

Collection of facts

D X maintenance stage

N A

1628. Factor which influence ‘bonuses’ are A eligibility

D X All of the above 1633. Training control system includes A Annual review of years training plans

B

fund size

B

Monthly review of budget and plans

C

individual performance

C

Real time review of specific projects

D X all of above

D X All of the above

1629. Verification of deficiencies in perfor- 1634. Mr. ’A’ must decide what positions the mance to determine training or job rotation firm should fill in the next six months. is called What activity is Mr. ’A’ working on? 174

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VERY VERY IMPORTANT FOR EXAM.

C

B

D

Environmental factors

A unfair labor practice strike

N G

B

ER

1630. Strike occurs when labor does not agree on conditions of contract, classified as

1625. Factors affecting job design are

X Personnel planning

D Interviewing 1635. Which of the following subjects is not enumerated in the ‘concurrent list’ of the Indian constitution? A Factories B

X Oil fields

C

Trade Unions

A

D Vocational and technical training of labour

-C H

Answers

N A

RA YA N

1. C 2. A 3. C 4. D 5. B 6. A 7. D 8. C 9. D 10. A 11. C 12. B 13. D 14. A 15. A 16. D 17. A 18. C 19. A 20. A 21. D 22. D 23. B 24. A 25. B 26. B 27. B 28. C 29. A 30. D 31. A 32. C 33. B 34. D 35. A 36. C 37. B 38. A 39. A 40. A 41. C 42. A 43. A 44. B 45. B 46. A 47. A 48. D 49. C 50. D 51. C 52. B 53. B 54. D 55. B 56. B 57. A 58. D 59. C 60. A 61. D 62. D 63. D 64. C 65. B 66. D 67. D 68. A 69. A 70. C 71. A 72. D 73. D 74. D 75. D 76. D 77. A 78. A 79. C 80. D 81. A 82. C 83. D 84. C 85. A 86. C 87. A 88. C 89. C 90. C 91. C 92. D 93. D 94. B 95. D 96. A 97. B 98. C 99. D 100. B 101. B 102. B 103. D 104. A 105. A 106. C 107. C 108. A 109. D 110. A 111. C 112. B 113. B 114. B 115. A 116. C 117. C 118. B 119. B 120. A 121. D 122. D 123. B 124. B 125. D 126. B 127. C 128. D 129. A 130. D 131. D 132. A 133. B 134. B 135. D 136. B 137. B 138. C 139. A 140. C 141. D 142. B 143. D 144. C

A C B B A B C A C B A C A D C C C B D B C C B A A A A D B C C A D C C B A B B C A A B A C

147. 152. 157. 162. 167. 172. 177. 182. 187. 192. 197. 202. 207. 212. 217. 222. 227. 232. 237. 242. 247. 252. 257. 262. 267. 272. 277. 282. 287. 292. 297. 302. 307. 312. 317. 322. 327. 332. 337. 342. 347. 352. 357. 362. 367.

C B A A A A A B D D B A A A D B A C B C C A C C B B A D B D C A D A B A C A C A A B C C B

148. 153. 158. 163. 168. 173. 178. 183. 188. 193. 198. 203. 208. 213. 218. 223. 228. 233. 238. 243. 248. 253. 258. 263. 268. 273. 278. 283. 288. 293. 298. 303. 308. 313. 318. 323. 328. 333. 338. 343. 348. 353. 358. 363. 368.

C A C A B A C D C D C A D B C A B A D D B A B D A D A A D B A D D C B C D B D A A D C D D

149. 154. 159. 164. 169. 174. 179. 184. 189. 194. 199. 204. 209. 214. 219. 224. 229. 234. 239. 244. 249. 254. 259. 264. 269. 274. 279. 284. 289. 294. 299. 304. 309. 314. 319. 324. 329. 334. 339. 344. 349. 354. 359. 364. 369.

D C B D A B A A A C A C C A B B C A C C B C A A B D D D C B A B D C A C A C D D B B B D A

175

Do you know?

VERY VERY IMPORTANT FOR EXAM.

C

146. 151. 156. 161. 166. 171. 176. 181. 186. 191. 196. 201. 206. 211. 216. 221. 226. 231. 236. 241. 246. 251. 256. 261. 266. 271. 276. 281. 286. 291. 296. 301. 306. 311. 316. 321. 326. 331. 336. 341. 346. 351. 356. 361. 366.

ER

Selection

A B A A C B C B D C B D D C B A C A B C B D A B B D B A A D D C C D A A D B C A A A D C D

D

B

145. 150. 155. 160. 165. 170. 175. 180. 185. 190. 195. 200. 205. 210. 215. 220. 225. 230. 235. 240. 245. 250. 255. 260. 265. 270. 275. 280. 285. 290. 295. 300. 305. 310. 315. 320. 325. 330. 335. 340. 345. 350. 355. 360. 365.

N G

A Recruitment

Chapter 1. Human Resource Management (HRM)

374. 379. 384. 389. 394. 399. 404. 409. 414. 419. 424. 429. 434. 439. 444. 449. 454. 459. 464. 469. 474. 479. 484. 489. 494. 499. 504. 509. 514. 519. 524. 529. 534. 539. 544. 549. 554. 559. 564. 569. 574. 579. 584. 589. 594.

B C C B B A A B B A A D D C A A A A B A A B C C A D A D A A D B C D D D B C A A A B A C D

595. 600. 605. 610. 615. 620. 625. 630. 635. 640. 645. 650. 655. 660. 665. 670. 675. 680. 685. 690. 695. 700. 705. 710. 715. 720. 725. 730. 735. 740. 745. 750. 755. 760. 765. 770. 775. 780. 785. 790. 795. 800. 805. 810. 815.

C D C D A A B A C A A A A D A D D A A D D C C B C C A A A D A D C A B C B B B B C A D A C

596. 601. 606. 611. 616. 621. 626. 631. 636. 641. 646. 651. 656. 661. 666. 671. 676. 681. 686. 691. 696. 701. 706. 711. 716. 721. 726. 731. 736. 741. 746. 751. 756. 761. 766. 771. 776. 781. 786. 791. 796. 801. 806. 811. 816.

B A B A B B B A B A A A A A A A A A A A A C B D A D A B D C A B C B D B A B A A D C A C A

176

Do you know?

597. 602. 607. 612. 617. 622. 627. 632. 637. 642. 647. 652. 657. 662. 667. 672. 677. 682. 687. 692. 697. 702. 707. 712. 717. 722. 727. 732. 737. 742. 747. 752. 757. 762. 767. 772. 777. 782. 787. 792. 797. 802. 807. 812. 817.

A C D C B A D D B C C A C A B D A C B A A B B B D C D A C D A B B B A C B D C C A C B A B

598. 603. 608. 613. 618. 623. 628. 633. 638. 643. 648. 653. 658. 663. 668. 673. 678. 683. 688. 693. 698. 703. 708. 713. 718. 723. 728. 733. 738. 743. 748. 753. 758. 763. 768. 773. 778. 783. 788. 793. 798. 803. 808. 813. 818.

D A C C D D D C B C A B B A B B A B A B C A D D A A B A B B D C A C A D B D C D C A B B D

599. 604. 609. 614. 619. 624. 629. 634. 639. 644. 649. 654. 659. 664. 669. 674. 679. 684. 689. 694. 699. 704. 709. 714. 719. 724. 729. 734. 739. 744. 749. 754. 759. 764. 769. 774. 779. 784. 789. 794. 799. 804. 809. 814. 819.

A D D C C D B B D C A D D A A D D D C D A B A D C A D A C D A A A A D D D D A A D C B A B

VERY VERY IMPORTANT FOR EXAM.

C D D C A C B C B D A D B B B B A D A A C A A D D D D C B A A C A A A A C A D A B D D B C

ER

373. 378. 383. 388. 393. 398. 403. 408. 413. 418. 423. 428. 433. 438. 443. 448. 453. 458. 463. 468. 473. 478. 483. 488. 493. 498. 503. 508. 513. 518. 523. 528. 533. 538. 543. 548. 553. 558. 563. 568. 573. 578. 583. 588. 593.

D

B C A B B B D B B B A D B D A A B D C B A B A D A D B D D D A D D A B B D D C B C D A B D

N G

372. 377. 382. 387. 392. 397. 402. 407. 412. 417. 422. 427. 432. 437. 442. 447. 452. 457. 462. 467. 472. 477. 482. 487. 492. 497. 502. 507. 512. 517. 522. 527. 532. 537. 542. 547. 552. 557. 562. 567. 572. 577. 582. 587. 592.

A

A A A D A D B D B A D A D D C A A C A A C B C B C B C D B C D B C B D A D A B C A B D B D

-C H

371. 376. 381. 386. 391. 396. 401. 406. 411. 416. 421. 426. 431. 436. 441. 446. 451. 456. 461. 466. 471. 476. 481. 486. 491. 496. 501. 506. 511. 516. 521. 526. 531. 536. 541. 546. 551. 556. 561. 566. 571. 576. 581. 586. 591.

RA YA N

A D C D A C C D A A C D A A C C A A B C B D D C A A A D C C D A A A C C B C A C B A A D D

N A

370. 375. 380. 385. 390. 395. 400. 405. 410. 415. 420. 425. 430. 435. 440. 445. 450. 455. 460. 465. 470. 475. 480. 485. 490. 495. 500. 505. 510. 515. 520. 525. 530. 535. 540. 545. 550. 555. 560. 565. 570. 575. 580. 585. 590.

1047. D 1052. B 1057. D 1062. A 1067. A 1072. B 1077. D 1082. D 1087. A 1092. C 1097. B 1102. C 1107. A 1112. B 1117. C 1122. B 1127. B 1132. A 1137. D 1142. B 1147. A 1152. C 1157. B 1162. A 1167. B 1172. B 1177. C 1182. D 1187. D 1192. A 1197. B 1202. B 1207. D 1212. B 1217. A 1222. B 1227. B 1232. B 1237. D 1242. C 1247. B 1252. A 1257. C 1262. A 1267. A

1048. D 1053. A 1058. D 1063. A 1068. C 1073. D 1078. D 1083. A 1088. C 1093. A 1098. B 1103. D 1108. B 1113. D 1118. A 1123. C 1128. B 1133. D 1138. D 1143. A 1148. D 1153. B 1158. D 1163. D 1168. A 1173. D 1178. A 1183. D 1188. C 1193. D 1198. C 1203. A 1208. C 1213. C 1218. C 1223. C 1228. A 1233. A 1238. C 1243. C 1248. D 1253. B 1258. A 1263. C 1268. A

1049. D 1054. C 1059. D 1064. C 1069. A 1074. A 1079. D 1084. A 1089. C 1094. A 1099. C 1104. A 1109. A 1114. C 1119. A 1124. B 1129. A 1134. D 1139. B 1144. A 1149. B 1154. A 1159. C 1164. C 1169. A 1174. B 1179. A 1184. B 1189. D 1194. A 1199. D 1204. D 1209. D 1214. A 1219. B 1224. D 1229. A 1234. C 1239. D 1244. B 1249. D 1254. C 1259. D 1264. C 1269. D

177

Do you know?

VERY VERY IMPORTANT FOR EXAM.

ER

1046. D 1051. B 1056. A 1061. C 1066. C 1071. A 1076. B 1081. A 1086. A 1091. C 1096. B 1101. C 1106. D 1111. B 1116. D 1121. C 1126. A 1131. A 1136. D 1141. A 1146. A 1151. A 1156. B 1161. B 1166. A 1171. C 1176. D 1181. A 1186. A 1191. D 1196. D 1201. C 1206. C 1211. D 1216. A 1221. B 1226. C 1231. B 1236. C 1241. A 1246. A 1251. C 1256. D 1261. B 1266. C

D

1045. A 1050. A 1055. C 1060. A 1065. B 1070. B 1075. A 1080. A 1085. A 1090. A 1095. B 1100. A 1105. D 1110. D 1115. A 1120. B 1125. C 1130. A 1135. B 1140. C 1145. C 1150. C 1155. B 1160. A 1165. D 1170. B 1175. C 1180. A 1185. B 1190. D 1195. D 1200. B 1205. C 1210. B 1215. A 1220. D 1225. A 1230. C 1235. A 1240. A 1245. C 1250. D 1255. D 1260. C 1265. D

N G

824. A 829. B 834. A 839. B 844. C 849. A 854. B 859. C 864. A 869. C 874. D 879. A 884. D 889. B 894. A 899. D 904. B 909. A 914. D 919. B 924. B 929. A 934. C 939. D 944. D 949. A 954. C 959. D 964. D 969. D 974. D 979. B 984. D 989. C 994. D 999. D 1004. C 1009. A 1014. C 1019. C 1024. B 1029. B 1034. A 1039. D 1044. B

A

823. B 828. D 833. B 838. A 843. D 848. D 853. C 858. A 863. A 868. C 873. B 878. A 883. D 888. C 893. A 898. A 903. A 908. C 913. D 918. A 923. B 928. D 933. C 938. C 943. C 948. D 953. C 958. A 963. A 968. B 973. B 978. B 983. B 988. C 993. B 998. B 1003. A 1008. A 1013. B 1018. B 1023. A 1028. A 1033. A 1038. A 1043. D

-C H

822. B 827. C 832. B 837. B 842. C 847. D 852. A 857. D 862. D 867. A 872. A 877. D 882. D 887. D 892. A 897. C 902. D 907. A 912. A 917. C 922. B 927. D 932. A 937. D 942. D 947. B 952. D 957. B 962. A 967. A 972. A 977. C 982. D 987. D 992. B 997. A 1002. B 1007. A 1012. C 1017. C 1022. C 1027. A 1032. C 1037. C 1042. C

RA YA N

821. C 826. A 831. A 836. D 841. C 846. A 851. A 856. D 861. D 866. A 871. C 876. A 881. D 886. A 891. A 896. A 901. A 906. A 911. A 916. A 921. B 926. D 931. D 936. B 941. D 946. D 951. C 956. C 961. B 966. C 971. D 976. B 981. C 986. D 991. B 996. C 1001. B 1006. D 1011. C 1016. B 1021. A 1026. A 1031. B 1036. A 1041. A

N A

820. B 825. C 830. A 835. B 840. D 845. A 850. B 855. D 860. D 865. B 870. A 875. D 880. A 885. B 890. D 895. D 900. A 905. C 910. D 915. A 920. D 925. D 930. C 935. B 940. A 945. A 950. B 955. B 960. A 965. A 970. D 975. D 980. A 985. C 990. A 995. B 1000. A 1005. D 1010. A 1015. A 1020. C 1025. A 1030. B 1035. D 1040. B

Chapter 1. Human Resource Management (HRM)

178

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1458. A 1463. B 1468. B 1473. D 1478. C 1483. D 1488. D 1493. A 1498. D 1503. D 1508. C 1513. B 1518. A 1523. A 1528. A 1533. C 1538. D 1543. B 1548. D 1553. A 1558. A 1563. B 1568. D 1573. B 1578. D 1583. A 1588. A 1593. B 1598. C 1603. A 1608. D 1613. A 1618. A 1623. B 1628. D 1633. D

1459. B 1464. A 1469. B 1474. A 1479. A 1484. C 1489. B 1494. B 1499. A 1504. B 1509. C 1514. C 1519. C 1524. A 1529. D 1534. C 1539. C 1544. C 1549. D 1554. B 1559. A 1564. D 1569. C 1574. C 1579. C 1584. C 1589. D 1594. A 1599. C 1604. A 1609. D 1614. D 1619. A 1624. A 1629. D 1634. C

VERY VERY IMPORTANT FOR EXAM.

1457. A 1462. A 1467. B 1472. A 1477. A 1482. D 1487. D 1492. D 1497. B 1502. A 1507. A 1512. B 1517. A 1522. B 1527. D 1532. A 1537. D 1542. C 1547. B 1552. A 1557. B 1562. B 1567. B 1572. D 1577. A 1582. D 1587. A 1592. D 1597. A 1602. B 1607. D 1612. C 1617. B 1622. A 1627. D 1632. D

ER

1456. A 1461. C 1466. C 1471. A 1476. C 1481. A 1486. B 1491. D 1496. D 1501. D 1506. B 1511. C 1516. A 1521. B 1526. C 1531. A 1536. A 1541. A 1546. A 1551. D 1556. A 1561. C 1566. B 1571. C 1576. C 1581. C 1586. B 1591. A 1596. A 1601. D 1606. A 1611. D 1616. C 1621. C 1626. D 1631. A

D

1455. C 1460. D 1465. A 1470. B 1475. D 1480. B 1485. B 1490. A 1495. C 1500. D 1505. D 1510. D 1515. B 1520. B 1525. D 1530. A 1535. A 1540. D 1545. B 1550. D 1555. A 1560. D 1565. B 1570. B 1575. C 1580. C 1585. A 1590. C 1595. B 1600. A 1605. A 1610. A 1615. D 1620. B 1625. D 1630. B 1635. B

N G

1274. A 1279. B 1284. D 1289. A 1294. D 1299. B 1304. D 1309. C 1314. B 1319. B 1324. A 1329. C 1334. A 1339. B 1344. D 1349. A 1354. D 1359. D 1364. D 1369. D 1374. D 1379. D 1384. C 1389. D 1394. D 1399. D 1404. B 1409. D 1414. B 1419. C 1424. D 1429. A 1434. A 1439. D 1444. B 1449. B 1454. A

A

1273. A 1278. A 1283. C 1288. A 1293. C 1298. B 1303. C 1308. B 1313. B 1318. B 1323. B 1328. C 1333. A 1338. A 1343. A 1348. C 1353. A 1358. A 1363. C 1368. A 1373. C 1378. C 1383. A 1388. B 1393. A 1398. B 1403. C 1408. B 1413. D 1418. B 1423. C 1428. B 1433. B 1438. C 1443. B 1448. D 1453. D

-C H

1272. C 1277. B 1282. A 1287. C 1292. A 1297. C 1302. C 1307. D 1312. B 1317. D 1322. B 1327. A 1332. D 1337. C 1342. C 1347. B 1352. A 1357. A 1362. D 1367. D 1372. D 1377. D 1382. D 1387. B 1392. A 1397. D 1402. B 1407. C 1412. C 1417. D 1422. D 1427. B 1432. D 1437. C 1442. C 1447. C 1452. D

RA YA N

1271. B 1276. B 1281. A 1286. A 1291. B 1296. D 1301. C 1306. A 1311. D 1316. A 1321. A 1326. D 1331. B 1336. C 1341. C 1346. C 1351. B 1356. A 1361. B 1366. D 1371. B 1376. A 1381. D 1386. D 1391. B 1396. A 1401. B 1406. A 1411. C 1416. A 1421. D 1426. C 1431. C 1436. D 1441. A 1446. B 1451. D

N A

1270. B 1275. D 1280. A 1285. C 1290. C 1295. D 1300. D 1305. C 1310. D 1315. A 1320. B 1325. C 1330. C 1335. D 1340. C 1345. B 1350. B 1355. D 1360. C 1365. A 1370. C 1375. A 1380. C 1385. B 1390. A 1395. D 1400. A 1405. D 1410. D 1415. C 1420. B 1425. C 1430. B 1435. D 1440. A 1445. D 1450. B

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Chapter 1. Human Resource Management (HRM)

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