Cblm Basic - Participate In Workpalce Communication.docx

HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL Welcome to the module in Participate in workplace communication. This module contains training materials and activities for you to complete. The unit of competency “Participate in workplace communication” contains knowledge, skills and attitudes required for “Receiving and Responding Workplace Communication”. You are required to go through a series of learning activities in order to complete each learning outcome of the module. In each learning outcome there are Information Sheets, Resource Sheets and Reference Materials for further reading to help you better understand the required activities. Follow these activities on your own and answer the self-check at the end of each learning outcome. Get the answer key from your instructor and check your work honestly. If you have questions, please don’t hesitate to ask your facilitator for assistance. Your facilitator will always be a available to assist you during the training. The goal of this course is the development of practice skills. To gain these skills, you must learn basic concepts and terminology. For the most part, you’ll get this information from the Information Sheets and TESDA Website, www.tesda.gov.ph. This module was prepared to help you achieve the required competency “Receive and Respond to Workplace Communication”. This will be the source of information for you to acquire knowledge and skills in this particular competency independently and at your own pace, with minimum supervision or help from your instructor.

Remember to: Work through all the information and complete the activities in each section. Read information sheets and complete the self-check.

Suggested

references are included to supplement the materials provided in this module. Most probably your trainer will also be your supervisor or manager. He / she is there to support you and show you the correct way to do things. You will be given plenty of opportunity to ask questions and practice on the job. shifts.

Make sure you practice your new skills during regular work

This way you will improve both your speed and memory and also

your confidence. Use the Self-checks, Operation Sheets or Job Sheets at the end of each section to test your own progress. When you feel confident that you have had sufficient practice, ask your Trainer to evaluate you.

The results of your assessment will be

recorded in your Progress chart and Accomplishment Chart. You need to complete this module before you can perform the next module Provide Room Service.

SUMMARY OF COMPETENCY-BASED LEARNING MATERIALS List of Basic Competencies

No. 1. 2. 3. 4.

Unit of Competency Participate in workplace communication Work in a team environment Practice career professionalism Practice occupational health and safety procedures

Module Title Participating in workplace communication Working in a team environment Practicing career professionalism Practicing occupational health and safety procedures

Code 500311105 500311106 500311107 500311108

UNIT OF COMPETENCY MODULE TITLE

Participate in Workplace Communications Participating in Workplace Communications

INTRODUCTION: This unit covers the knowledge, skills and attitudes required to receive, respond and act on verbal and written communication NOMINAL DURATION: 4 HOURS

LEARNING OUTCOMES: 1. 2. 3. 4.

Obtain and convey workplace information. Speak English at a basic operational level. Complete relevant work related documents. Participate in workplace meeting and discussion

Assessment Criteria: 1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning, active listening and speaking skills are used to gather and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are identified and followed. 6. Defined work procedures for the location and storage of information are used. 7. Personnel interaction is carried out clearly and concisely. ASSESSMENT METHODS: 1. 2.

Written test Performance test

3. Oral questioning 4. Direct observation

Learning Outcome 1

OBTAIN AND CONVEY WORKPLACE INFORMATION

CONTENTS: 1. The Foundation of Communication 2. Language of Communication Correspondence 3. Modes of Communication

4. Job Getting Communication and other forms of

ASSESSMENT CRITERIA: 1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning, active listening and speaking skills are used to gather and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are identified and followed. 6. Defined workplace procedures for the location and storage of information are used. 7. Personal interaction is carried out clearly and concisely. CONDITION: Trainees must be provided with the following: 1. References (books) 2. Fax machine

3. Telephone 4. Internet

ASSESSMENT METHOD: 1. 2. 3.

Written Test Performance Test Oral Questioning

4. Direct Observation

Learning Experiences Learning Outcome 1: Obtain and Convey Workplace Information Learning Activities 1. Read Information Sheet 1.1-1 on “The Foundation of Communication”

Special Instructions If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module. 2. Answer Self-Check 1.1-1 Compare your answers to the answer keys on on “The Foundation of 1.1-1 “ The Foundation of Communication” Communication” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly. 3. Read Information Sheet 1.1-2 If you have some problem on the content of on “ Language of Communication” the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module. 4. Answer Self-Check 1.1-2 Compare your answers to the answer keys on on “Language of Communication” 1.1-2 “Language of Communication. ” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly. 5.Read Information Sheet 1.1-3 on If you have some problem on the content of “ Modes of Communication” the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module 6. Answer Self-Check 1.1-3 Compare your answers to the answer keys on on “Modes of Communication” 1.1-3 “Modes of Communication. ” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly.

7. Read Information Sheet 1.1-4 on “ Components of Effective Communication”

If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. Compare your answers to the answer keys on 1.1-4 “Components of Effective Communication. ” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly.

Learning Outcome 1 – Obtain and Convey Workplace Communication Information Sheet 1: The Foundation of Communications I. Learning Outcomes You are expected to: 1. define the term “communication 2. identify the principles of communication 3. write an article from a given topic 4. develop appreciation, and confidence Key Concepts: Communications

From the box below, give your reasons why face to face communication is important aside from the birth of information and technology? Importance of Communication 1. 2. 3. 4. 5.

Presentation According to Chavez et. Al (2012, p. 1) “Communication of today demands that both sender and receiver of the message take an active part in the process. It is a two-way process. The older the earth has grown, the more complex it has become for people to communicate”. Communication involves sending and receiving messages through different channels. No matter if one speaks intimately to a friend or addresses a huge crowd in a conference, in formal business meetings, or writing an academic report we all direct our messages to an audience. It is the responsibility of the sender to deliver his message effectively. Lesson Communication is an active process between the sender and receiver. It is an interaction of channels involved to produce a sound. There are principles to consider in the process of communication (Chavez et. Al, pp. 24) For students to be equipped with proper knowledge, values and skills, a field of experience and social interaction is necessary. In the many models of communication, the Interactive Model is also a representation of this purpose. It presents that communication is not only a two way process but it has a “field of experience” which includes our cultural background, ethnicity, geographic location, extend of travel and -general personal experiences (http://iact.com/?q=models).

Principles of Communication Activity: 1. Know your audience - You know who you are talking or addressing your speech. 2. Know your purpose - It important to know your purpose of discussion 3. Know your topic - A speaker addressing a conference should be prepared as far as the topic assigned is concerned. 4. Anticipate objections - You cannot expect everybody to easily agree with you on certain matters. It is a normal thing to notice some people who would go against you with what you are saying. 5. Present a rounded picture - Explain every detail of information with all the possible sources. 6. Achieve credibility with your audience. - How it is achieved? A credible speaker sticks to the truth no matter what. He cites figures and facts from respected authorities too. 7. Follow through on what you say. - Be consistent with what you have started. If you are on the positive side of the issue, move along on the same plane. Avoid presenting the opposite which only confuses the audience. 8. Communicate a little at a time. - Present your ideas logically. Release the key point one after the other. It will allow listeners to digest well what you have discussed. 9. Present information in several ways - Develop the art of expressing information differently. Helpful devices maybe in the form of anecdote, a poem, a short story, a comparison and many others. 10. Develop a practical and useful way to get feedback. - Immediate feedback is required.

Communication Techniques: 1. The Good Old Boy is referred to the experienced speaker who the audience is familiar with. He may deliver good information but at times he may poorly delivered it. 2. The Entertainer is the speaker who uses anecdotes or hilarious stories in delivering messages. 3. The Academic is the speaker who keeps an eye on the precision of the presentation. He uses an organized outline and delivers the message as planned. 4. The Reader is the one who reads his script word for word. The speaker is prepared of the message but at times, it can be technical, boring and difficult to understand. 5. The Snail is the one who drags his speech in a seemingly endless manner. He tends to discuss each item thoroughly. He can be too detailed of the message but he would not notice the time consumed for each discussion anymore. 6. The Gadgeteer is the person who uses every gimmick and technique in the presentation. Too much visual aid, the speaker may lose sight of the message. V. Activity Group yourselves by three, pick one type of communication technique and write down its advantage and disadvantage. Advantages

Disadvantages

1.

1.

2.

2.

3.

3.

4.

4.

Generalization: Communication is an interaction between two people . It is a process of interacting your ideas, expression and thoughts to one another or two a group of people. VI. Evaluation I. Identification: Write your answers on the space provided before the number. ________________1. It is an act between the sender and the receiver of the message. ________________2. It presents that communication is not only a two way process but it has a “field of experience” which includes our cultural background, ethnicity, geographic location, extend of travel and -general personal experiences. _______________3.The speaker who uses every gimmick and technique in the presentation. ________________4. The speaker who drags his speech in a seemingly endless manner. ________________5. The speaker who keeps an eye on the precision of his presentation.

V. TASK Write a simple speech about your thoughts as a TESDA Trainee of Passi Trade School.

Information Sheet 2: The Functions of Communication Learning Outcomes You are expected to: 1. describe the functions of communication 2. differentiate the major functions of communion, aesthetic, utilitarian,and therapeutic 3. create a diagram of the communication process using concepts 4. work as a team Key Concepts: Communication Lesson Cayanan and Chan (as cited in Chavez, et. al, 2012, pp. 37-38) that there are major functions of communication such as utilitarian, aesthetic, and therapeutic. a. Utilitarian. Human beings use oral communication to fulfill one’s desires, needs and goals in life. We communicate to express our thoughts, and feelings to others. b. Aesthetic. Art is beauty. Aesthetic communication is manifested through television, radio, stage presentations and the like. c. Therapeutic. Communication is important because it maintains good health. According to Singh , words are used in communication to express opinion and ideas. Even animals like cats and dogs have their system of communication. Singh also stressed these three fundamental aspects of spoken communication namely: stress, intonation and rhythm (as cited in Chavez, et. al, 2012, p. 8) Adopt/Adapt Adopt (verb)  legally raise another’s child: to raise a child of other biological parents as if it were your own, in accordance with formal legal procedures  to take the child of other person or parents as one’s own child.

Adapt (verb)  change to meet requirements: to change something to suit different conditions or a different purpose  transitive and intransitive verb adjust to something: to become, or different conditions Cease/Seize Cease (verb)  stop something: to put an end or stop to something Seize (verb)  take hold of; appropriate; take control of ; arrest  to take advantage of Childish/ Childlike Childish (adjective)  somewhat like child: characteristic of or suitable for a child  immature: regard as showing a lack of adult qualities such as emotional restraint, seriousness, or good sense Childlike (adjective)  having good qualities of child: like a child, especially in having a sweet, innocent, unspoiled quality.  Innocent, pure, naïve, candid, uncomplicated, unsophisticated Collaborate/Cooperate Collaborate (verb)  To work together, especially on work of an intellectual nature. Cooperate (verb)  To work jointly with others to some end; to contribute to a join effect Emigrate/Immigrate Emigrate (verb)  It refers to the process by which a person leaves his place or country of residency, to relocate elsewhere. Immigrate (verb)  It describes the process by which a person moves into a country for the purpose of establishing residency

Gender/Sex Sex (noun)  It refers to biological differences; chromosomes, hormonal profiles, internal and external sex organs Gender (noun)  Masculine and feminine (gay, bisexual or transsexual or trangender)  Gender role’ refers to the characteristics and behaviors that different cultures attribute to the sexes. Compliment/Compelement Compliment (noun)  It is associated with praise, or flattery; an expression of approval; an admiring remark Complement ( noun)  It is associated with enhancement  It implies something that completes Lose/Loose Lose (verb)  It means to fail to keep (either physically or in abstract sense), to misplace, fail to make money in a business. Loose (adjective)  It means ‘not tight’ or ‘free from constraint’. According to Robert, there are three interactive models of communication that are widely acknowledged namely the Shannon, Schramm and Berlo. Below is an illustration of the communication process, reflecting the model concepts ( as cited in Chavez, et. al, 2012, pp. 38-43).

Shannon-Weaver Mathematics Model http://davis.foulger.info/research/unifiedModelofCommunication.htm Information Source

Transmitter

Message

Receiver

Signal

Received Signal

Destination

Message

Noise Source



Berlos’s Model of Communication Berlos’s SMCR Model of Communication Encodes

Source

Decodes

Message

Communication Communication Skills Skills

Content

Channel

Receiver

Hearing

Attitudes

Elements

Knowledge

Treatment

Touching

Knowledge

Social System

Structure

Smelling

Social System

Culture

Code

Seeing

Tasting

Attitudes

Culture



Schramm’s Model of Communication

Field of Experience

Field of Experience

DESTINATION

Source

encoder

SIGNAL

decoder

http://extension.missouri.edu/p/CM109 V. Activity: Group yourselves by three and create your own concept of the communication process. Share your ideas in the class. VI. Task From the three models of communication process, choose one model and make a simple presentation on it presentation is good for 3 minutes.

Information Sheet 3: Modes of Communication I. Learning Outcomes You are expected to: 1. 2. 3. 4.

Identify the different modes of communication describe the benefits of facilities and gadgets in communication write an essay work as a team

Key Concepts: Communication

Lesson Modes and Medium of Communication 1. 2. 3. 4. 5. 6.

Face-to-face Video Audio and text-based Writing Braille Speech Sign Language (including finger spelling into the palm of the deaf/blind), 7. Body movements 8. Facial expression 9. Symbols Face-to-face Communication - Is the most common. This includes casual conversation between two or more people and business meetings. It requires no extra materials, making this the cheapest option for communication. Video Communication -

Is achieved by using web cameras to connect two or more parties. This is the next-best communication option after face-to face .

Audio Communication -

Is a voice-only form of communication, such as a conversation on a telephone. This is a good instant communication tool if you catch the person instead of getting and answering machine or voice mail.

Text Communication -

-

Includes Internet communication, such as email, instant messaging and forums, text messaging and printed papers. Text communication does not have the benefits of audi and video, but it is much easier to distribute information to a large group of people and save records of the communication. It also includes in making memorandum, notices, informant discussion and others.

Facilities/Gadgets used in communication: 1. 2. 3. 4. 5. 6. 7.

Cell phones Tablets Computer (desktop) Notebook Telephone Fax machine Laptop

Internet sites commonly used: 1. Yahoo 2. Google 3. Altavista and others 4. Mozilla Firefox 5. Application Sites for Social 1. Yahoo Messenger 2. Skype 3. Ovoo

Netwroking Communication 4. Facebook 7. Wechat 5. Tweeter 8. Viber 6. Instagram

Activity: Group yourselves by five, make a short presentation on the use of gadgets or facilities in the your everyday living. Presentation is good for 3 minutes only. Evaluation Write an essay that from the many forms of communication, which one do you think is useful and why?

Assignment: In a one whole piece of bondpaper, make a lay out of your profile in Facebook or Instagram. What do you want your profile to look at? Share your ideas in the class.

Information Sheet 4: Terms, Memos, Notices Learning Outcomes You are expected to: 1. 2. 3. 4.

Identify common terms in different qualification learn how to write memos write a simple memorandum in school work as a team

Key Concepts: Terms, Memos, Notices Sample Memos and Notices Memos – solve problems, it is designed to be read quickly and passed along rapidly, oftn within a company or work group. -

Is a short of communication used within a company.

-

The memo heading includes the date, sender’s name and title, receipient’s name(s) and the subject line consisting of ten words or less. Part of Memo Standard Memo –are divided into segments to organize the information and to help achieve the writer’s purpose. A. Heading Segment The heading segment follows this general format: TO: (reader’s names and job titles) FROM: (your name and job title) DATE: (complete and current date) SUBJECT: (what the memo is about , highlighted in some way)

B. OPENING SEGMENT The purpose of a memo is usually found in the opening paragraphs and is presented in three parts: the context and problem, the specific assignment or task, and the purpose of the memo. 1. The context is the event, circumstance or background to the problem you are solving. 2. In the task statement, you should describe what you are doing to help solve the problem. 3. Finally, the purpose statement of a memo gives your reason for writing is and forecasts what is in the rest memo.

C. Summary Segment If your memo is longer than a page, you may want to include a separate summary segment Memorandum TO: FROM: DATE: SUBJECT:

All representatives Papelmeroti, Sales Representative 18 November, 2003 ordering recycled paper from Brown’s

All representatives should be using recycled paper now. It is available through the usual ordering system,but must be filled out on special order forms (sample attached). Be careful when filling in the form to complete the following information. 1. Indicate the number of pages, rather than the number of packets. 2. Discounts apply if you order one month in advance. 3. Postage and freight must be added to every order. All representatives can choose the colors of the paper they want to use. Once you choose your colors, please stick with your choice.

Sample of Circular in workplace SUBJECT OF ACTION Positions other than VSS/VSA and VIS Positions other than RTC Chief/PTC Head

Recommending Approval VIS Senior Staff for R/PTC

Approval VSS/VSA Regional Director

4.2.5 An official or employee who is continuously absent for more than one (1) year or intermittently absent for at least two hundred sixty (260) working days during a 24-month period by reason of illness may be declared physically unfit to perform his/her duties and the head of office in the exercise of his own judgment may consequently drop him/her from the rolls. 4.2.6 Approval of sick leave, whether with or without pay, is mandatory provided proof of sickness or disability is attached to the application.

Learning Outcome 2

SPEAK ENGLISH AT A BASIC OPERATIONAL LEVEL

CONTENTS: 1. 2. 3. 4.

Oral Communication Philippine English Forms of Expression British and American English Vocabulary

ASSESSMENT CRITERIA: 1. Simple conversations on familiar topics with work colleagues is participated 2. Simple verbal instruction or requests are responded to 3. Simple requests are made 4. Routine procedures are described 5. Likes, dislikes and preferences are expressed 6. Different forms of expression in English is identified CONDITION: 1. 2. 3. 4.

Trainees must be provided with the following” References (books) Fax machine Telephone Internet

ASSESSMENT METHODS: 1. 2. 3. 4.

Written Test Performance Test Oral Questioning Direct Observation

Information Sheet 1: Philippine English

Learning Experiences Learning Outcome 2: Speak English a Basic Operational Level Learning Activities 1. Read Information Sheet 1.2.1 on “Philippine English”

Special Instructions If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module.

2. Answer Self-Check 1.2-1 on “Philippine English”

Compare your answers to the answer keys on 1.2-1 “ Philippine English” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly.

3. Read Information Sheet 1. 2-2 on “ Forms of Expression in English”

If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module.

4. Answer Self-Check 1.2-2 Compare your answers to the answer keys on on “Forms of Expression in 1.2-2 “ Forms of Expression in English” You English” are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly. ‘

Information Sheet 1: Philippine English Learning Outcomes You are expected to: 1. 2. 3. 4.

learn some terms used in Philippine English identify the British and American words use some words in Philippine English in a sentence work as a team

Key Concepts: Philippine English Lesson: Boardmate Bold star Boondock Capiz Carless Carnap Cocol Eat-all-you-can Five-six Flying kiss Hohol Hostess Ice scramble KKB

A person somebody lives with in a boarding house A model or an actor of sexually explicit magazines, films, or other materials A very high area of land with steepsides A small mollusk with a hinged shell It is used to indicate that somebody or something does not have a car To take a car that belongs to somebody else, illegally or without the owner’s permission Called a relationship of a couple who only meet at a coffee shop All-you-can-eat Borrowing or lending money with 20% interest A kissing gesture near to , nut not actually making contact with, his or her cheek, to greet somebody When a person enjoys hanging out and mingling with others A woman who has sex with men in exchange for money Crushed or shredded ice with sugar and food colouring An outing to a restaurant or theatre,where each person pays for himself orherself

Kundiman mix-mix Momol/momox Momowl Owner jeep

A love song A form of speech involving frequent switches between languages. A relationship without any commitment A relationship with love A vehicle with four-wheel drive , for use of commuting public in the Philippines PHILIPPINE ENGLISH

academician Adidas Ambush interview As alto Bedspace Berks Betamax Boarding-house

Pickpocketer Querida

Salad Sin Smuggle Spaghetti

A teacher in a college, university or institution of higher learning Chicken foot cooked on a barbecue An unscheduled interview with a politician, film actor, etc. A surprise party with ample food and drink A room for someone to stay in a dormitory A close friend or a companion Chicken head cooked on a barbecue A private home that provides a room but usually doesn’t provide meals to paying guests who are usually workers or students A thief who steals from people’s pockets and bags in public places, usually unnoticed. A woman with whom a man has usually long-term extramarital sexual relationship, often one in which he provides financial support A dish orf various pieces of fresh or canned fruit or macaroni with cream or mayonnaise. A roof sheet made of galvanized iron. A flat shoe of soft or lightweight material, usually worn indoors. A short stretchy top with straps for women.

Step in

A light open shoe that is held on by straps across the instep or around A meal given by a friend or someone for eating at home. An individual human being. A woman who is sexually attracted to other women. A person who attains the highest position in an exam or election. A motorcycle with a side car. A part of a district or city which has a large number of universities. Somebody who travels from place to place selling goods. A dish that is served during a meal and eaten with rice.

Take-home Tao Tomboy Topnotcher Tricycle University belt Vendor Viand

Sentences in Philippine English Philippine English Did you have a good travel? Do you like a horse? Finally! Where have you been? He availed of the opportunity. He’s looking forward to go home. I am a bit in hurry. I gave to her my address I gonna tell you something. I have done a mistake. I have to lose my weight. I think I would enjoy a city life. I’m thankful for your help Let’s go and have some coffee to Starbucks.

British English Did you have a good journey? Do you like horses? At last, where have you been? He availed himself of the opportunity. He’s looking forward to going home. I am in a bit of a hurry, I gave her my address. I’m gonna tell you something. I have made a mistake. I have to lose (some) weight. I think I would enjoy city life. I’m grateful for your help. Let’s go and have some coffee at Starbucks.

Sentences in American English Philippine English All the children were in school. Can you fill in this form? He just went home. We don’t need to hurry. Particulars, keep out. The kitchen looks great now that it has been done over. There was a large box of candies on a table nearby. It looks like it’s going to rain.

British English All the children were in school. Can you fill out this form. He has just gone home. We need not to hurry. Outsiders, keep out. The kitchen looks great now that it has been done up. There was a large box of sweets on a table nearby. It looks as f it’s going to rain.

British English and American English These two Englishes are very similar. They are a few differences of vocabulary. It is important that you observe consistency when using them. You need to decide whether you use British English or American English for they cannot intermingle in your writing. British English Aerial (radio/tv) Aeroplane Aubergine Autumn Bap Biscuit Block of flats Bootlace/shoelace Braces Break (school) Briefs/underpants Candy floss Car park Chemist’s shop Convoy Cotton Curtains Dessicated (coconut) Diversion District Dynamo Fair(fun)

American English Antenna Airplane Eggplant Fall Bill Cracker Apartment building Shoestring Suspenders Recess Shorts/jockey shorts Cotton candy Parking lot Druggist Caravan Thread Drapes Shredded Detour Precinct Generator Carnival

Foyer French fries Funny bone Gallery Gangway

Lobby Chips Crazy bone Balcony Aisle

Goose pimples Handbag Hoover (n) Ice/sorbet Iced lolly Ironmonger Kiosk Label Let Mackintosh Mobile phone Nappy Wine merchant Paraffin Parcel Pavement/footpath Post Postman Queue Reception Rubbish Saloon car Single ticket Sofa

Goose bumps Purse Vacuum cleaner Sherbet Popsicle Hardware store Telephone booth Tag Lease/rent Raincoat Cellular phone Diaper Liquor store Kersone Package Sidewalk Mail Mailman Line Front desk Garbage Sedan One way Couch

Silent letters in Philippine English Aspirin

Different

Medicine

Temperature

Usually

Marriage

Comfortable

Several

Chocolate

Business

Every

Evening

Omelette

Interesting Restaurant Vegetable

IV. Evaluation Direction: Match the following Column A _____1. _____2. _____3. _____4. _____5. _____6. week _____7. _____8.

A very high area of land with steep sides A close friend or companion Long way To untuck. A week after next. Someone who has no job

A vehicle with four-wheel drive Something that is given to somebody when Going back from a trip somewhere. _____9. A roof sheet made of galvanized iron. ____10. A short stretchy top with straps for women

Column B a. berks b. boondock c. tuck out d. long cut E. standby f. next next g. pasalubong h. owner jeep i. spaghetti j. sin

V. Task Identify at least five technical terms you use in your respective qualifications. Find the meaning of those words and write it down in a one-fourth piece of paper.

Answer Key: 1. b 2. a 3. d 4. c 5. f 6. e 7. h 8. g 9. j 10. i Information Sheet 2: Forms of English in English I. Learning Outcomes You are expected to: 1. 2. 3. 4.

learn expressions in English know the meaning of idiomatic expressions and proverbs perform a role play work as a team

Key Concepts: Expressions

Lesson: Example of Forms of Expression in English Apologising: Everybody makes mistakes sometimes. When it happens we need a phrase to tell the other person how really sorry we are and stop them getting really angry. 1. 2. 3. 4. 5. 6. 7. 8. 9.

I’m (so/very/terribly) s0rry. Ever so sorry. How stupid/careless/ thoughtless of me. Pardon (me). That’s my fault. Sorry. It was may fault. Please excuse my (ignorance). Please don’t be mad at me. Please accept our (sincerest) apologies.

Asking Information: Sometimes you want to ask English people for information. In English ,it is not very polite to start a conversation with a direct question. For this reason, we have a number of phrases… Can you tell me…? Could you tell me…? I’d like to know? D’you know? Could anyone tell me? Would you happen to know? I wonder if you could tell me? I wonder if someone could tell me?

Advice and Suggestions Sometimes other people don't know what to do and they ask us for some advice. Here are ten phrases you can use when you are making suggestions. Ten Expressions to Use In Speaking And Writing 1. I reckon you should stop now 2. Why don't you stop now? 3. How about stopping now? 4. If I were you, I'd stop now. 5. I suggest you stop now 6. You'd (really) better stop right now. 7. I would strongly advise you to stop 8. My advice would be to stop now 9. It might be a good idea to stop 10.

You might try stopping

Asking for Approval Sometimes we are not sure if it's a good idea to do something. So we need useful expressions for asking if other people agree with an idea or intended action. Here are ten phrases.

Ten Expressions to Use In Speaking And Writing 1. Do you think it's all right to do it? 2. What do you think about (me doing that)? 3. Do you think / reckon I ought to (do it)? 4. What would you say if I (did it)? 5. Would you approve of (doing something)? 6. What is your attitude to the idea of... 7. Are you in favour of (me doing something)? 8. You are in favour of ... aren't you? 9. Do you think anyone would mind if I... 10.

Do you think it would be really awful if I Idiomatic Expressions

Common Expressions and their Meanings 1. To keep one’s balance 2. One’s flesh and blood 3. Once in a blue moon 4. Out of the blue 5. Fair play 6. To foot the bill 7. Free-handed 8. It’s a go: 9. Take it with a grain of salt 10. An old hand 11. A cold hand 12. To come to heel 13. To lose one’s heart

to keep calm members of one’s family not often, very uncommon as a surprise honest behavior to pay the cost generous it is agreed not to believe all of it an experienced person daring and shameless to obey like a dog to fall in love

Common Proverbs and their meanings: 1. A friend in need is a friend indeed when one a real friend

a friend who helps is in trouble is

2. Charity begins at home is to members of his family

a person’s first duty help the

3. God helps those who help themselves make

God helps those who an effort

4. Jack of all trades and master of none

Jack of all trades

5. Good wine needs no bush

good things needs no advertisement

6. Pride goes before a fall falls

a proud person soon into disgrace

7. Rome was not built in a day achieved

great things are not easily

8. Strike while the iron is hot 9. There’s no smoke without fire unless truth in them. 10. Great haste makes great waste great hurry we mistakes and we waste a lot of time to correct the mistakes

seize a good opportunity. rumors don’t spread There’s some if we are in a make

Activity Choose a partner and exchange conversation using the dialogues on apologizing or greetings.

IV. Evaluation: Choose one proverb and explain the meaning of the proverb. V. Task: In 100 words, write your philosophy in life. Write your answers in a one whole piece of pad paper.

Learning Outcome 3

PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

CONTENTS: 1. Business Meeting Procedures, Protocol and System 2. Tasks and Responsibilities

ASSESSMENT CRITERIA: 1. Team meetings are attended on time. 2. Own opinions are clearly expressed and those of others are listened to without interruption. 3. Meeting inputs are consistent with the meeting purpose and establish protocols. 4. Workplace interaction are conducted in a courteous manner appropriate to cultural background and authority in the enterprise procedures. 5. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded. 6. Meeting outcomes are interpreted and implemented.

CONDITION: 1. 2. 3. 4.

Trainees must be provided with the following” Reference (books) Fax machine Telephone Internet

ASSESSMENT METHODS: 1. 2. 3. 4.

Written test Performance test Oral Questioning Direct Observation

Learning Experiences Learning Outcome 3:PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION Learning Activities 1. Read Information Sheet 1.3-1 on “Business Meeting Procedures, Protocol and System” 2. Answer Self-Check 1.3-1 on “Business Meeting Procedures, Protocol and System” 3. Read Information Sheet 1.3-2 on “ Task and Responsibilities ”

Special Instructions If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module. Compare your answers to the answer keys on 1.3-1 “ Business Meeting Procedures, Protocol and System” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly. If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module.

4. Answer Self-Check 1.3-2 on “ Task and Responsibilities ”

Compare your answers to the answer keys on 1.3-2 “ Task and Responsibilities” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly.

Information Sheet 1: Business Meetings, Protocols and System Learning Outcomes You are expected to: 1. define the term “meeting” 2. describe the procedures in the conduct of business meeting 3. work as a team Key Concepts: Meeting, Procedure, Protocol, System Lesson: Parliamentary procedure – is a standardized code of behavior addressed to specially created situations which is characterized by a large group of people gathered together in a business meeting in order to achieve a specific purpose. Objectives: 1. 2. 3. 4.

Protect and defend the assembly from hasty and ill-considered action; To give each member an equal right to be heard To determine the will of the majority To protect the minority

Characteristic features: 1. It is democratic, it provides for a rule of the majority at the same time that it protects the rights of the minority. 2. It is efficient, it provides for a complete, comprehensive and free discussion of all matters. 3. It requires orderly disposal or settlement of each item of business.

Planning the meeting: A meeting is an assemblage of people who gathered at a specified place and time in order to discuss a certain matter or make a decision on a vital issue. The officers of an organization should communicate with one another and announce to the members the following: a. Place and time of meeting b. Manner of notifying the members c. Person to call the meeting to order d. Person to be nominated for chairman e. Person to explain the purpose of the meeting f. Agenda g. A set of resolution drafted in advance Conduct the meeting The president of the organization together with the members is responsible for preparing the order of business for the association’s regular business meeting.

Procedures of conduct: 1. Call to order -

This is the official beginning of meeting and the first main item in its order of business. The assembly is allowed to wait ten to fifteen minutes after the appointed time to see if a quorum.

The activities at this initial stage are conducted by a temporary presiding officer: 1.Election of a chairman and a secretary. 2. reading the call for the meeting by the secretary. 3.explaining the purpose of the meeting by a member chosen by chairman. 4. announcing of the next business in order by the chairman.

2. Reading the minutes of the previous meeting - Correction and Approval 3. Report of the officers, standing committees or boards -a standing committee is appointed at each annual meeting of a society for a definite time such as a session or a year. 4. Report of special or ad hoc committees -

A special committee is appointed for a specific and defined purpose and it exists until the duty or task assigned to it is accomplished or until it is dismissed by a two-thirds vote.

5. Unfinished business -

This refers to questions or orders of the day which were scheduled during the previous meeting.

6. New business -

Parliamentary practice has established steps in the introduction and disposal of motions. a. Introducing Motions b. Discussing Motions c. Amending Motions d. Voting on Motions

7. Miscellaneous matters 8. Adjournment

V. Evaluation Group yourselves by five. Choose your leader. Conduct a short meeting on the upcoming Student Day of our school. Decide what are your plans and activities. VI. Task Take down of the Task and Responsibilities of your Brgy. Capitan in your hometown.

Information Sheet 2: Tasks and Responsibilities Learning Outcomes You are expected to: 1. identify the tasks and responsibilities of a officers 2. perform a simulation activity 3. work as a team Key Concepts: Tasks , Responsibilties Lesson: The members of the assembly, just like the presiding officer, are also responsible for certain tasks and actions to make the business meeting a meaningful one. If you are a member of good standing you must follow the following : Parliamentary practice assigns specific duties and responsibilities for the presiding officer, a. b. c. d. e. f.

To To To To To To

call the meeting to orders at the appoint time; preside at all meetings. announce the business before the assembly in its proper order put to the assembly all questions for which a vote is required. answer parliamentary inquiries and rule on Points of Order officially declare all recesses and adjournments Tasks and Responsibilities of Members

1. Obtain the floor and secure recognition from the presiding officer before making a motion. 2. Take part in the debate if you have an opinion to express or if you want to obtain an information. 3. Refrain in dealing with personalities while debating. 4. Use your knowledge of parliamentary practice to help transact business in a constructive manner. 5. Stay at the meeting until the president or chairman declares the meeting adjourned. 6. Use your knowledge of parliamentary practice to help transact business in an orderly and constructive manner. 7. Stay at the meeting until the president or chairman declares the meeting adjourned. 8. Pay your dues on time.

With regards to the holding of a position, accept an office whose responsibilities you are willing to take. During debate, observe proper decorum by: a. b. c. d.

Addressing remarks to the presiding officer or chairman Saying “the gentleman who spoke first in referring to another member Limiting questions Avoiding personalities, never referring indirectly to the officer or another member by name e. Not disturbing the assembly by whispering , walking around or the like, f. Being courteous in language and disposition.

Activity: ENUMERATION 1. Enumerate at least 5 responsibilities of the presiding officer? 2. Enumerate at least 5 responsibilities of the members? Task: Interview any official in your barangay about his/her duties and responsibilities.

Learning Outcome 4

COMPLETE RELEVANT WORK RELATED DOCUMENTS

CONTENTS: 1. Business Letters 2. Technical Writing 3. Forms and Examples ASSESSMENT CRITERIA: 1. Ranges of forms relating to conditions of employment are completed accurately and legibly. 2. Workplace data is recorded on standard workplace forms and documents. 3. Basic mathematical processes are used for routine calculations. 4. Errors in recording information on forms, documents are identified and rectified. 5. Reporting requirements to superior are completed according to enterprise guidelines CONDITION: Trainees must be provided with the following.” 1. References (books) 2. Fax machine 3. Telephone 4. Internet ASSESSMENT METHODS: 1. 2. 3. 4.

Written Test Performance Test Oral questioning Direct Observation

Learning Experiences Learning Outcome DOCUMENTS

4:

COMPLETE

Learning Activities 1. Read Information Sheet 1.4-1 on “Business Letters”

2. Answer Self-Check 1.4-1 on “Business Letters”

3. Read Information Sheet 1.4-2 on “Technical Writing”

4. Answer Self-Check 1.4-2 on “Technical Writing ”

RELEVANT

WORK

RELATED

Special Instructions If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module. Compare your answers to the answer keys on 1.4-1 “Business Letters” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly. If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module. Compare your answers to the answer keys on 1.4-2 “Technical Writing” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly.

5. Read Information Sheet 1.4-3 on “Forms and Examples”.

If you have some problem on the content of the information sheet don’t hesitate to approach your facilitator. If you feel that you are knowledgeable on the content of the information sheet, you can now answer self check provided in the module.

6. Answer Self-Check 1.4-3 on “Forms and Examples ”

Compare your answers to the answer keys on 1.4-3 “Forms and Examples” You are required to get all answers correct. If not, read the information sheets again to answer all the questions correctly.

Information Sheet 1: Business Letters I. Learning Outcomes You are expected to: 1. identify the elements or parts of a business letter 2. write a letter of application 3. develop confidence, integrity, Key Concepts: Business Letters Lesson: According to Gorospe et. al (2000, p. 221) that “ a letter provides a record of the activity, and it allows the writer to provide more context or explanation than it usually does. It helps the audience remember, what is to be done.” Nem Singh and Calixihan (1994, p. 318) describe that business letters are different from friendly letter in terms of format, language, style and content. Friendly letters include content, and informal in style, and need not to follow the organizational content. Types of Business Letters 1. Routine Business letters are commonly used in daily business transactions. It is consist of orders and replies to orders, transmittals, remittances, acknowledgements, inquiry, requests for information and favors, invitation, and memoranda. 2. Claim Letter is a letter of complaint from a customer, when goods and services are unsatisfactory, or when an error has been made. The reply is called an adjustment letter. The outline of a direct claim is as follows: 1. State the major claim in the first sentence. 2. Explain the details supporting the claim. 3. Confidently request the action to be taken.

Example: 28 June, _____ Gentlemen: Please send a repairman to fix the compressor of the Westinghouse refrigerator I bought from you last 18 April. Although we followed the directions for care in the manual, the unit has stopped working. I shall appreciate your sending the repairman this coming Saturday since nobody is at home on weekdays. SALES LETTER: According to Singh and Calixihan (pp. 319-320), “sales letter is selfexplanatory. It aims to sell a product or service. It is a form of advertising. The test of a good sales letter is if the reader buys the product or service advertised”. Unsolicitied sales letter has to be more convincing to arouse the reader’s attention. It follows the acronym A-I-D: A – attention of buyer is attractive; usually with an attention-getting opener. I – interest of buyer is around; emphasize its central selling point. D – desire to buy is elivited;

Solicited Sales Letters are replies to questions from prospective buyers.

Armstrong Floors, Inc. 143 Pasong Tamo Makati, Metro Manila Mrs. Susan Castro Thank you for asking us about the qualities of Armstrong Floors. When you went to the front door this morning to get your mail, did you happen to notice your floor? Now that is it quite faded, wouldn’t color there brighten up and smarten the whole house? Nowadays, you can bring outdoor freshness, beauty, and cheer indoor all year long. In your receiving room, for instance, you can have a flooring that will reflect warmth and hospitality with a choice but subdued color and varied designs. Modern flooring like these can carry colorful charm into every room. Modern floorings, fashioned of Armstrong Linoleum. Armstrong Linoleum Floors are smarter than ever this year. Visit our store this week, and choose the model you want. We know you’ll be surprised at the variety of designs and fresh colors you have to choose from. Avail of our discounted price while it lasts. Sincerely yours,

Armstrong Floors, Inc,.

Please send a repairman to fix the compressor of the Wrestinghouse refrigerator I bought from you last 18 Elements of a Business Letter 1. heading 2. the inside address

4. salutation 5. Body

6. closure 7. Signature

For Example: 376 – C Lopez Jaena Street Jaro, Iloilo City May 10, 2003 The Inside Address: It includes the full name and business address of the person written just as it appears in the envelope. The name must be spelled out correctly and courtesy demands that his name must be addressed with “Ms.,Mrs., Mr.,” or an appropriate title. Example: Mr. John C. Valdez, President Dr. Elpidio C. Mendoza Philippine Manufacturing Company Director of Research Valenzuela, Bulacan Pure Foods Products Mandaluyong, Rizal Gorospe et.al (2000) quoted that “if you must write a letter to a company but do not know the individual to whom to address it, you may address the company or a certain office or a department of the company. When a writer wishes to address to a particular person, he may use the “attention line”. For Example: Wakey Products, Inc. 1410 Grand Avenue Detroit 2, Michigan < 2 spaces> Attention: Head, Drafting Department Gentlemen: Salutation: The Salutation is located below the last line of the inside address and flush with the left-hand margin. Common greetings are “Dear Sir”. The greeting “Sir” should be reserved for a very formal. “Dear Mr.______________:” is also acceptable. In addressing a company or a group of men, use “Gentlemen.” When writing a woman or a group of women, you may use “Dear Miss_______:” “Dear Mrs.________:”

“Dear Madam:” “Mesdames:” the only acceptable punctuation after the salutation is a colon (:). Body of the Letter. The body of the letter is its message. It is made up of three parts: 1. the introduction which identifies the nature of business letter 2. the message proper 3. the closing paragraph Complimentary Close. It is the formal way of signaling the end of a letter. A comma is used after the complimentary close. Examples: Yours respectfully, Respectfully yours, Yours truly (not Truly yours) Yours very truly, or Very Truly yours, Yours sincerely, or Sincerely yours, “Respectfully submitted,” is proper for letter of transmittal to superiors, letters of application. Signature. Below the complimentary close, is the signature. Four to six spaces are about right. The name of the company appears above the Signature if you wish to emphasize the fact that you are speaking only as an instruments of the company and not with personal responsibility. Examples: Yours sincerely,

Yours very truly,

Very truly yours,

John C. Tan John C. Tan John C. Tan, President Chief Technical Adviser Chief Technical Adviser Amythst Manufacturing Research Division Co.

Application Letters According to Singh and Calixihan ( p. 322) there are 14 principles in guiding an application letter. 1. Don’t include all the details of your life as if your are writing an autobiography. 2. Don’t overuse”I” , “me”, and “my” 3. Don’t be too humble or presumptions. 4. Don’t beg or ask for sympathy. 5. Don’t sound too familiar. Use formal language. 6. Don’t lecture. 7. Don’t advance any self-evaluation. Let the prospective employer be the jungle. 8. Don’t mention any dissatisfaction with the present employer. 9. Don’t emphasize graduation unnecessarily. 10. Don’t write in vague, general terms. Use examples and evidences. 11. Don’t simply repeat data-sheet information, interpret them. 12. Don’t use trite, outworn expressions. 13. Don’t use your present employer’s stationary. 14. Avoid statements suggesting certainty about the future.

September 8, 2017 MR. CHRISTIAN DELA CRUZ Manager Sogo Hotel Metro Manila Sir: Greetings! This is in response to your advertisement for a Food and Beverage Service Attendant which appeared in yesterday’s issue of Manila Bulletin. I am single and a resident of Quezon City, Philippines. I am a certified TESDA graduate of Food and Beverages Services NC II. My experiences from my previous employer are a great contribution in molding me to become a professional individual. Aside from being a hardworking, I am computer competent, fluent in both oral and written English. I can work under minimum supervision and very responsible in any tasks that will be assigned to me. If my qualifications meet your interest, you can send an SMS or give a call at 09086322319. Very truly yours,

MARY JEAN BALLISA

LIST OF TRITE OR OUTMOTED EXPRESSIONS “ Listed below are commonly overused expressions in business letters. Their modern equivalent are listed opposite them (Singh and Calixihan, pp, 324-326). 1. According to our records; our records indicate (Avoid this.) - Say directly “ Your last payment was due on (say exact date.) 2. At an early date – soon - Say directly “Soon” is an improvement. Or give the exact date if necessary. 3. At this time – now - the expression means “now,” so why not say “now”? It is shorter and more original 4. At this writing – now - When else could it be? Say “now” if an expression is necessary. - Say “Just as you can,” or “by next Monday morning.” 5. Attached please find; please find enclosed These expressions are overworked. Say, “Enclosed is…” or better still, refer to the enclosure in a sentence that also says something else, such as “Refer to page 7 of the enclosed folder to see the basic steps of operation. 6. Claim; complaint (Avid these words) Avoid these words because they suggest negative thoughts. No one wants to learn that his letter asking for a legitimate adjustment has been branded as “complaint.” 7. Legal Terms Hereto, herewith, hereby, said, above, same, thereof, wherein, hereinafter – all these words are overused law terms. Pursuant to your request; referring to your request; in reference to your letter. These expressions often appear at the beginning of letters. These expressions often appear at the beginning of letters.

Activity: Prepare your own bio-date and identify your assets or central selling points. Based on this, write a letter of application. IV. EVALUATION From the advertisement below, write an application letter. Boracay Mandarin Hotel Is in need of the following: 5 5 3 3

Food Service Attendant Pantry Chef Automotive Technicians Drivers

Qualifications: At least 5’3 in height Single, hardworking, patient can work with minimum supervision Apply to: Mr. Robert Po Boracay Mandarin Hotel Boracay, Malay, Aklan

Information Sheet 2: Technical Writing I. Learning Outcomes You are expected to: 1. 2. 3. 4.

define the term “technical writing” describe the purpose of technical writing write a simple essay on a selected topic develop confidence, integrity,

Key Concepts: Technical Writing Lesson: Technical writing is a method of researching and creating information about technical processes or products. That information can then be distributed to users as printed manuals or online guides so they can perform tasks. Examples of technical writing include car repair manuals, help text for database software and FAQs for troubleshooting cameras. (Locsin, A, http://www.ehow.com/facts_5005967_definition-technical-writing.html) Technical Writing is a form of technical communication. It is a style of writing used in fields as diverse as computer hardware and software, engineering, chemistry the aerospace industry, robotics, finance, consumer electronics, and biotechnology. Technical writers begin by forming a clear understanding of the purpose of the document they will create. Technical writers then typically gather information from existing documentation and from subject matter experts. A subject matter expert (SME) is any expert on the topic that the writer is working on. Technical writers are often not SMEs themselves (unless they are writing about creating good technical documentation). Workers at many levels, and in many different fields, have a role in producing technical communications. A good technical writer needs strong language and teaching skills and must understand the many conventions of modern technical communications. Advanced technical writers often move into specialized areas such as API writing, document architecture, or information management. Consider a technical writer writing a cake recipe:

  

Audience: Is the audience composed of people in home kitchens, or highly trained chefs in professional kitchens? Source: Is there existing documentation—a rough draft? Who is the subject matter expert (SME)? Deliverable: Is the deliverable simple text for inclusion in a book, or formatted to final form? Is the target a paper, a web page, or something else?

The three C's of good technical writing are:   

Clear Concise Complete

Clear, concise, and complete writing helps the reader to grasp the meaning quickly. The technical writer determines that the recipe is written on the back of a napkin but is partially indecipherable, so he or she must also interview a subject matter expert (SME)—the chef who created it. On being told that the audience consists of people in their own kitchens, the writer adjusts the writing style accordingly, and replaces or defines terms such as "beurre mixer" or "springform pan", which may be more suited to an audience of highly trained chefs. The chef reviews a draft of the recipe (a technical edit) and notates corrections (bake at 350 degrees, not bake at 325 degrees). The writer prepares a final draft, which the document owner and any other stakeholders review and approve before it is published in one or more formats, such as a paper, or HTML. Different versions of the document might also be published to meet the needs of different audiences.

Communicating With The Audience Audience analysis is a key feature of all technical writing. Technical writing is a communication to convey a particular piece of information to a particular audience for a particular purpose. It is often an exposition about scientific subjects and technical subjects associated with finance, construction, medicine, agriculture, technology, and various sciences. Procedural technical writing translates complex technical concepts and instructions into a series of simple steps that enable users to perform a specific task in a specific way. To present appropriate information, writers must understand the audience and their goals.

Persuasive technical writing attempts to sell products or change behaviors by putting forth compelling descriptions of how a product or service can be used in one's life. This type of writing often delves into features and benefits of the product or service, and may use illustrations to make the benefits easier for the audience to understand.

Technical Writing Is Presentational Technical writing involves attractive layout for easy reading and comprehension. Presentational strategies help readers to grasp messages quickly.    

The top-down strategy (tell them what you will say, then say it) Headings (like headlines in newspapers) Chunks (short paragraphs) Plain, objective style so that readers can easily grasp details.

It is also important to understand the medium typically used to view the final product. An HTML document (web page), viewed through a browser, has presentational possibilities that are different from those of the printed page, notably hyperlinks and animation, which can enhance the readers' experience.

Types Of Technical Documents Technical writers use computers and other electronic communications equipment extensively in performing their work. They also work regularly with publishing software and various authoring environments to prepare material directly for the Internet. Technical writers frequently work with word processing, graphic design, page layout, and multimedia software. The nature of technical writing is evolving, and modern technical writers combine text, graphics, images, and sound into their work. Broadly speaking, technical documentation can be categorized into three types, depending on the style of writing, the level of knowledge transferred, and the target audience: 1. End-user assistance. These information products help a user understand how to use a technical software or hardware product. User manuals for computer software, hardware, household products,

medical equipment, cell phones, smartphones, and other consumer electronics belong to this category. 2. Traditional technical documentation. Here the writer's objective is to communicate to a specific audience. Maintenance guides, appliance or application repair manuals, engineering specifications, research papers, reference works, annual reports. and articles written for technical journals (to name a few examples) belong in this category. 3. Marketing communication. Product catalogs, brochures, advertisements, introductory pages for web sites, press releases, and advertising copy belong in this category.(http://en.wikipedia.org/wiki/Technical_writing) Avoid redundancies: Avoid the wordy phrase; strive to be succinct. Examples: Word Phrase despite the fact that at this point in time on a weekly basis on the occasion of an honor and privilege

Concise although even though at this time, now weekly when an honor

(Reference: Gorospe, E.G, et.al (2000), Technical Writing, Central Philippine University, Jaro, Iloilo City

Activity: Give the correct form of the verb in the parenthesis. ______________1. Everyone (be) here to observe the progress of the transfusion of medicine to the patient. ______________2. Everything (be, past tense) in order when we left. ______________3. All of the students (have) left. ______________4. All of the rice (have) been eaten or sold. ______________5. The major cause of accidents (be) drunkenness. ______________6. Ten percent of the population (be )Muslims. ______________7. The majority of my friends (play) gold during weekends. ______________8. A number of students (have) dropped of school. ______________9. The boy, along with his friends, (be) being counseled. _____________10. A majority of votes (be) needed to win.

Evaluation: From those in the parenthesis choose and underline the correct word which will complete the meaning of the sentence. 1. This is a (quite, quiet) place for reflection. 2. The (site, cite) for the new building has been surveyed. 3. (There, Their) are different factors that affect the performance of workers in the work environment. 4. Mothers (bath, bathe) their children everyday. 5. His (advice, advise) was that Jose change his major. 6. Lack of water (affects, effects) the growth of plants. 7. The government must (affect, effect) improvement in the living conditions of its citizens.

8. The agriculture building is (contiguous, adjacent) to the law building. 9. His mental (ability, capacity) enables him to make constant adjustments. 10. The money was divided equally (among, between) the twins. Answer Key in Self-Check 1.4-2 1. Is 2. Was 3. Have 4. Has 5. Is 6. Are 7. Play 8. Have 9. Is 10. Is

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Quiet Site There Bathe Advice Affects Effect Adjacent Capacity Between

Information Sheet 3: Forms and Examples I. Learning Outcomes You are expected to: 1. identify the types of forms 2. fill up the forms correctly 3. develop confidence, integrity, Key Concepts: Forms Lesson: Type

Single Record/MultiRecord

Card Form

Single Record

Examples

Customer Card Vendor Card

Type

Item Card Single Record/Multi-Record Examples

Customer Card Card Form

Single Record Vendor Card Item Card

Customer Statistics Vendor Statistics Record Employee Statistics

Tabular Form Currencies

Multi-Record

Payment Terms

Customer List List Form

Multi-Record

Item List Item Ledger Entries General Journal

Worksheet Form

Multi-Record

Cash Receipts Journal Item Transfer Journal

Sales Invoice Header Form, Line Form

Single Record and MultiRecord

Posted Purchase Credit Memo Finance Charge Memo

Card Forms Card Form Characteristics A card form lets you view and edit one record in a table at a time. A card form is used when there are too many fields and you want to view them all conveniently on only one line. Card forms always have tabs (like index tabs), which you can select to view different groups of fields. Even if there are only a few fields, there is at least one General tab. The General tab is always first. The table's primary key field is always the first field in the General tab. Tables that use card forms only have one field in the Primary Key.

Naming Card Forms Card forms are named after the table with which they are associated, followed by the word "Card". For example, the card form associated with the Customer table is called the Customer Card. Card forms also have at least one menu button at the bottom of the frame. This button has the same name as the table that the card is based on and gives you access to related information. Statistics Forms A statistics form is a one-record form that enables you to view but not edit information. It usually contains FlowFields, which allow you to drill down to get to more information. Usually, a statistics form also contains calculated or derived information contained in variables, which cannot be drilled down. Statistics forms can also contain tabs that help organize the information. Naming Statistics Forms Statistics forms are named after the table with which they are associated, followed by the word "Statistics". For example, the statistics form associated with the Customer table is called Customer Statistics. Entry statistics forms are a special version of the statistics form. They are named after the table they are associated with, followed by the words "Entry Statistics". For example, the entry statistics form associated with the Customer table is called Customer Entry Statistics. Tabular Forms A tabular form is a multi-record form that enables you to view multiple records from a table and edit them. Each record is displayed as a single row in the tabular form and each field is displayed as a column, creating a table within the form itself. The primary key of the associated table is displayed in the leftmost column. If there are multiple fields in the primary key, they are displayed in order of importance in the columns, starting from the left.

Naming Tabular Forms Tabular forms are named after the table with which they are associated—only in plural. For example, the tabular form associated with the Country/Region table is called Countries/Regions. In the case of associated tables that have multiple fields in the primary key, the name can be different. For example, the tabular form associated with the General Posting Setup table is called General Posting Setup. List Form Characteristics A list form is a multi-record form that enables you to view multiple records from a table at one time, but does not allow you to edit them. It has the same rows-and-columns look as the tabular form. The primary key fields of the associated table are displayed in the left column. Naming List Forms A naming list form is named after the table with which they are associated, followed by the word "List". For example, the list form associated with the Customer table is called Customer List. The "Specialized" Ledger Form A more specialized version of the list form is the Ledger Form. These are used only for Ledger Entry tables. They differ from ordinary list forms, in that although you cannot insert or delete records, you can edit a few of the fields. Also, the primary key is always an integer named "Entry No." and is displayed in the rightmost column rather than the leftmost column. The ledger form is given the plural of the name of the associated table. For example, the ledger form associated with the Customer Ledger Entry table is called Customer Ledger Entries. Worksheet Forms A worksheet form is a specialized version of the tabular form. It is a multi-record form that enables you to view multiple records from a table and edit them. The difference is that when you insert a new record, the record does not jump to another position within the form, but instead stays in the same order as you inserted it.

This is done by using the AutoSplitKey property of the form, combined with an integer, as the last field in the table's primary key. The primary key fields of the associated table are not displayed on the worksheet form. Naming Worksheet Forms Worksheet forms are named to reflect the purpose of the associated table. One example is a Journal table. In this case, the name of the worksheet form will end with the word "Journal". Header/Line Forms Many forms have the characteristics of both a card form and a tabular form, for example the Sales Invoice form. The fields that are common to the entire invoice are located on a cardlike form with tabs, showing one invoice at a time. However, the invoice lines display in a table-like section of the form, where multiple invoice lines (from the same invoice) can be viewed at the same time and edited. These are called "Header/Line" forms. Header/Line forms are two separate forms that are associated with two different tables. The main form is a card form that is associated with one table. The main form also contains a subform control that displays a worksheet form that is associated with a different table, a table that is "subsidiary" to the first table. The subform control manages the link between the two forms. Naming Header/Line Forms In many cases, a Header/Line form represents a document. Setup Form Characteristics A setup form is a one-record form that enables you to view and edit the only record in a setup table. You are not allowed to insert or delete this record from this form. Since there are many fields, these forms use tabs to organize the information. Because there is only one record, the primary key is not displayed on this form.

Naming Setup Forms Setup forms are named after the table with which they are associated. For example, the setup form associated with the General Ledger Setup table is called General Ledger Setup. Menu Forms A menu form is a non-bound form (not related to any table) that gives you access to many of the other forms that are related to a functional area. The form usually consists of command buttons or menu buttons. The buttons properties change so that they look basically like labels with small squares or triangles in front of the caption. The buttons still behave like normal buttons. The only difference is their appearance.

Activity 1: Fill out the Student/Trainee Profile Form

STUDENT/TRAINEE PROFILE FORM 1.1 COURSE/TRAINING PROGRAM TITLE________________________________________ 1.2 Year_______________Semester_________________School Year_____________________ 2.1Name_______________________________________________________________ Last Name First Name Middle Name 2.2PERMANENT ADDRESS______________________________________________________ Number, Street Barangay District ________________________________________________________________ City/Municipality Province Region 2.3 BIRTHDATE______________2.4 BIRTH PLACE____________2.5 Height____________ 2.6 WEIGHT__________________ 2.7 SEX ____MALE 2.8 CIVIL STATUS ____Single 2.9 Religion_______ ____FEMALE ____Married 2.10 Disability_____ ____Widower ____Separated

3.EDUCATIONAL BACKGROUND 3.1Name of 3.2Educational School Level e.g Grade 6, 1st Yr.

3.3 School year

3.4 Degree/Major

4.FAMILY BACKGROUND 4.1 4.2 1.4 1.5 4.7 4.8 4.9

Father’s Name________________4.2Occupation___________ 4.3Ave. Monthly Income__________ Mother’s Name_______________4.5 Occupation__________ 4.5 Ave. Monthly Income__________ Spouse’s Name_______________4.8 Occupation__________ 4.9 Ave. Monthly Income__________ 4.10 No. of children___________

(If employed, check the appropriate box below) 5. Employment Type ___wage employed ___selfemployed___unemployed___others 6. Employment Status ___regular ___contractua ___probationary__student ___trainee/ojt 7. Average Monthly Income:______________________ Signature of the Student/Trainee: This is to certify that the information stated above are true and correct___________________________ Contact No.:_______________________________

Activity

Identify the following: 1. A non-bound form (not related to any table) that gives you access to many of the other forms that are related to a functional area. 2. A specialized version of the tabular form. 3. A multi-record form that enables you to view multiple records from a table and edit them. 4. A one-record form that enables you to view but not edit information. 5. A form which lets you view and edit one record in a table at a time.

Answer key 1.4-3

1. Menu Form 2. Worksheet Form 3. Tabular Form 4. Statistics Form 5. Card Form