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A Model of Managerial Competencies Communication
Competency
Planning and Administration Competency
Teamwork Competency
Global Awareness Competency
Managerial Effectiveness SelfManagement
Competency
Strategic Action Competency
Basic Managerial Functions Organizing Planning Controlling
Leading
Basic Levels of Management Top Managers Middle Managers First-Line Managers Nonmanagers
Dimensions of Communication Competency
Informal Communication • Flexible and varies approach in different situations
Formal Communication • Writes clearly, concisely and effectively, using traditional as well as electronic media
Negotiation • Skilled at developing relationships and exercising influence in all directions
Dimensions of Planning & Administration Competency Information Gathering, Analysis, and Problem Solving • Takes calculated risks and anticipates consequences in a timely manner
Planning and Organizing Projects • Plans, schedules, prioritizes tasks, delegates responsibilities
Time Management • Knows when to permit interruptions and when to screen them out
Budgeting and Financial Management • Understands budgets, cash flows, financial reports, and annual reports and regularly uses such information
Dimensions of Teamwork Competency Designing Teams • Formulates clear objectives that inspires team members
Creating a Supportive Environment • Acts as a coach, counselor, and mentor, being patient with team members as they learn
Managing Team Dynamics • Utilizes strengths and weaknesses and brings conflict into the open
Dimensions of Strategic Action Competency Understanding the Industry • Anticipates changes of competitors and strategic partners
Understanding the Organization • Understands the distinctive competencies of the organization
Taking Strategic Actions • Considers the long-term implications of actions in order to sustain and further develop the organization
Dimensions of Global Awareness Competency Cultural Knowledge and Understanding • Stays informed of political, social and economic trends and events around the world • Recognizes the impact of global events on the organization
Cultural Openness and Sensitivity • Recognizes variation of cultures and avoids stereotyping • Is sensitive to cultural cues and is able to adopt quickly in novel situations • Adjusts own behavior when interacting with people of diverse backgrounds
Dimensions of Self-Management Competency Integrity and Ethical Conduct • Has clear personal standards of integrity and ethics • Accepts responsibility for own actions
Personal Drive and Resilience • Seeks responsibility, shows perseverance in the face of obstacles, and bounces back from failure
Balancing Work and Life Issues • Strikes a reasonable balance between work and other life activities
Self-Awareness and Development • Has clear personal and career goals and knows own values, feelings, and areas of strengths and weakness • Analyzes and learns from work and life experiences
The Evolving Structure of Organizations 1990 1980
2000