Courier System Management-system Analyst

Project Title: Courier System Management Presented By: Roll: 10015406

Courier System Management  Within the country, the things can be imported through post service. However, it consumes the time & sometimes problem of damage or missing occur. The courier service is one of the solutions of these problems. It is used to send some things to any person within time.

Meaning of courier services  Courier services means any services provided to a customer, by a courier agency in relation to door-to-door transportation of time sensitive documents, goods or articles.

How existing system work

Limitation of existing system  1. There have no tracking system to know the current location for courier.  2. Manual data entry.  3. Data may lost or damage  4. Any unauthorized person can access confidential data.  5. Any information cannot be easily searched.

 6. Redundancy of data.  7. More time consuming.  8. Inaccuracy in transactions.  9. Slow processing.  10. All connection between Courier Company and client is mobile based.

Proposed System  Online tracking system: A sender can track the courier and identified the location.  Easy to get Branch office info: A navigator can show all branch office info via webpage so it is not necessary to go branch office for destination branch office info.  Easy comparison: Navigator can calculate the cost and easily compare other courier service.  Information access: A navigator easily can get info about company and other like lost courier.  Online chat room: User can chat with company through online chat room.

 Be update: Client get all update via Email or SMS about courier e.g., whether packet is delivered, pending or returned to the client etc.  Easy Redirect: Client can easily redirect the courier.  Easy in maintaining information: Staff can be easily update information about a specific courier using bar code reader or QR code reader.  Routing Information: A Sender can see the all routing information and estimated date of delivery.  User satisfaction: The system is such that it stands up to the user expectations like easy and faster retrieval of information.

 Safety: The system will be accessible by only the authorized users. As information, being the most crucial for the organization, then the safety of information is import.  Highly accurate: resources being used by the system will be compatible with the latest technologies available in the market, as proposed system uses highly technically compatible resources, there will be very less wear and tear.  Less time consuming: work carried out by the staff at various stages will be less time consuming

Feasibility Study  Every software project begins with a judgment as to whether the project is valuable or not. This is called a feasibility study.  Software feasibility has three solid dimensions: Technical Feasibility Operational feasibility Cost-benefit analysis(Economic Feasibility)

Technical Feasibility  This project is technically feasible. It successfully satisfies the users’ basic requirements. The tools and application software’s used in this project are very popular and easily available across the world.

Operational feasibility  The system will have easy to understand interface for different modules. It does not require any programming skill to use the system. After a little training, the users will be able to work with it at ease.

Cost-benefit analysis (Economic Feasibility)  The organization expects a return on investment. In this approach, two quantities are calculated: 1. The cost of providing the system 2. The money saved or created by using the system – the benefit.

 If the benefit is greater than the cost, the system is worthwhile; otherwise, it is not.

Fact-Finding Techniques  Some of the most simple and useful fact finding techniques that can or should be followed are pointed out below: Interview & Questionnaire. Document Sampling Work Site Observation.

Sample Interview Questions 

About Courier company



 Courier company Name:  Company Location:

 How sender contact branch office and get info about destination?

 Manager Name:

 How track the courier and get update.

 Manager Contact Number:

 How much is the cost to send a courier according to weight?

 Interview Time/Date:



Questions From A Sender’s Point Of View:

Billing Process:  How (& by whom) the bill payment process of a customer is done?  What happen if the courier is redirect?  Is there any advanced processes related with the billing process?

 What is the route of courier & estimated time needed to deliver the courier?  How handle such acts like those that pending or return backed to the client etc.  What happened if courier lost or damaged.  Some other related services?

A sample Questionnaire Information Name Contact Number E-Mail ID Position/Pos t Experience Interview Time/Date Approval

of Interviewed Personal:  

Manual/Mixed 1) How does this system work?

 

2) What is the Educational Qualification about Employee?

3) Approximately how much time is consumed by the current working process?

 

Answer:

 

4) How calculate the cost of courier?

 

Answer:

2. What about your company 2) web service? 3) Answer:

Have any online branch info: Yes / No

4)

If any other types of forms available:

4. How is your whole working process? a) Manual b) Mixed c) Automated/Computerized

2) Have you used any computerized technology? Answer:

(________________) signature With Date   Short Answer Based simple Yes/No Question Questions: 1. How many employee do you 1) Have any online have? tracking system: Yes / No Answer:

Answer:

Answer:

Answer:

 

3. How redirect the courier?

Answer:

Computerized 1) How & by whom the computerized system is user?

Billing Form: Yes / No

5) Are you satisfied with the current working system? Answer:

3) Does the system hold employee data? Answer:

6) What happen if courier lost or damage? Answer:

4) The whole working process of the current computerized system in short. Answer:

7) Do you think Your employee cope with new system? Answer:

5) Do you think computerized system will be helpful / useful to you?   Answer: 8) What are the most noticeable advantages a computerized system   will give you? Answer:   9) What you think about the reaction of staff If new system is implemented? Answer:

 

Use Case diagram

Activity diagram

Sequence diagram

Entity Relationship Diagram Admin

1

Manages

n

Company details

1

n

Manage s

Consignment

Employee details n

Delivery Boy

1

Customers Information n

n

Manages Deliver

Manages

n

1

1 Staff n

Manages

Class Diagram

Data Flow Diagram Verify Login & Password ADMINISTRATOR

Enter login and password  

 

ADMIN_LOGIN FILE

Add Staff

Remove Staff

EMPLOYEE FILE

EMPLOYEE FILE  

ADMINISTRATOR

Update price

PRICE DETAILS  

 

Update Company Policy

View Report

POLICY DETAILS

REPORT FILE

DFD: Manager

Verify Login & Password MANAGER

Enter login and password  

 

MANAGER_LOGIN FILE  

Claim handling

Attendance MANAGER

 

COMPLAINT FILE

ATTENDANCE FILE  

Staff Report REPORT FILE

Branch Report

REPORT FILE

DFD: Staf New Courier Entry

COURIER_DETAILS

  STAFF

Enter login and password

Verify Login & Password  

 

  Delete Courier Courier information   Update Courier COURIER_DETAILS

STAFF_LOGIN FILE

 

COURIER_DETAILS

COURIER_DETAILS

DFD: Transmitting Department TRANSMITTING DEPARTMENT

Verify Login & Password

Enter login and password  

Courier Information

COURIER_DETAILS

STAFF_LOGIN FILE

 

Update Courier

COURIER_DETAILS

DFD: User USER

Branch Information About Charges

PRICE DETAILS

About Employee

EMPLOYEE FILE

BRANCH DETAILS

USER

Verify courier_id & Password

Enter courier_id and password

COURIER_DETAILS

 

Courier info

 

Claim about Courier

Redirect Consigment

Track Courier  

 

 

COURIER_DETAILS

Store compla in

Redire ct COURIER_DETAILS

COMPLAINT FILE

Thank you