Making A Tough Personnel Decision At Nova Waterfront Hotel: Group 1

Making a tough personnel decision at Nova Waterfront Hotel Group 1 Prateek Sarin (PGP09219) Raj Ratan Soren (PGP09222) Ritu Singh (PGP09225) Sagar Rastogi (PGP09226) Sameet Khan (PGP09228) Samiksha Jain (PGP09229) Shankul Mishra (PGP09232)

Introduction Company: Nova Waterfront Hotel • • •

In downtown Baltimore with 733 rooms and 21 suites The hotel had 80,000 square feet of meeting space and a grand ballroom and was in close proximity to many other downtown attractions and amenities The hotel could accommodate meetings of up to 1,200 people

Position: Senior event manager Candidates : Shannon Smith (Internal Candidate), Matt Mayes (External Candidate) Selection Team: 1. 2. 3. 4. 5. 6.

Laura Green - Director of Event Planning, Hiring Manager Michelle Sederas - Event Manager Alex Hartnett - Senior Banquet Manager John Wilson - Director of Event Management Senior Event manager within the department General Manager

Selection Process Hiring manager responsible for recruitment of selection team and managing the selection process for a job opening Use of structured, behavioural approach to interviewing Hiring manager responsible for defining the job description and qualifications Selection criteria decided on the basis of input from the selection team External recruitment and selection firm responsible for initial shortlisting and screening of applicants based on defined parameters The final interview round was based on analyzing the person-job fit through predefined criteria

Candidate 1 - Shannon Smith • Event manager at nova waterfront hotel, with the firm since past 3 years • A well liked consistent performer with excellent track record of event management • Easy going and informal style • Lacks experience and have no past record of demonstrating leadership qualities • Lacks in financial skills

Candidate 2 - Matt Mayes • Worked for a smaller sister hotel as a senior event manager • Been in this position for 2 years and have received good performance evaluations • Had a dominant and formal style • Had some leadership skills, but not all the experience needed for this job as he does not deal with the same level of budget, forecast and and size of the groups to be dealt in Nova Waterfront Hotel

Laura Green’s Perspective Director of event planning Nova waterfront

Michelle Sederas’ perspective Event Manager at Nova Waterfront

Alex Hartnett’s perspective

Senior Banquet Manager: A peer of the position in another department

John Wilson’s perspective

Director of Event Management: a peer of Green’s from another department

Evaluation Criteria from the perspectives of stakeholders Laura Green Factor

Weight (Wi)

Rating

Shannon Smith (Xi)

Xi*Wi

Matt Mayes

Xi*Wi

Pre-existing skills set

0.5

9

4.5

8

4

Growth in Job

0.5

9

4.5

9

4.5

Total

9

8.5

Michelle Sederas Factor

Weight (Wi)

Rating

Shannon Smith (Xi)

Xi*Wi

Matt Mayes

Xi*Wi

Size of Hotel

0.3

10

3

8

2.4

Level of Service

0.3

9

2.7

8.5

2.55

Innovation and Leadership

0.4

8

3.2

9

3.68

Total

8.9

8.55

Alex Hartnett Factor

Weight (Wi)

Rating

Shannon Smith (Xi)

Xi*Wi

Matt Mayes

Xi*Wi

Management Capabilities

0.4

9

3.6

8

3.2

Customer Satisfaction

0.6

10

6

9.5

5.7

Total

9.6

8.9

John Wilson Factor

Weight (Wi)

Rating

Shannon Smith (Xi)

Xi*Wi

Matt Mayes

Xi*Wi

Leadership

0.4

8

3.2

9

3.6

Mentoring

0.3

8

2.4

8.5

2.55

Willingness to help others

0.3

9

2.7

8

2.4

Total

8.6

8.55

Thank You