Presentacion Ground Handling
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IGHC Ground Handling g Conference Opening by Master of Ceremony Josep Su Joseph Suidan da Head of Ground Operations, IATA
IGHC Ground Handling g Conference IATA Vision on Ground Operations Gue t e Matschnigg Guenther atsc gg Senior Vice President, Safety, Operations & Infrastructure, IATA
IATA Vision IATA Vision Increase safety in Ground Operations via ISAGO, ISAGO GDDB, GDDB AHM/IGOM, RM initiatives Improve efficiency with global harmonization and regulatory acceptance Can only be achieved by collaboration between airlines and GSPs 25th IGHC Ground Handling Conference
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Prague, 6‐9 May 2012
IATA Vision IATA Vision How do we accomplish this? Establish a Ground Handling g Council ((GHC)) reporting p g to Operations Committee (OPC) with both airlines and GSPs onboard Develop common objectives and work programs for p implementation 25th IGHC Ground Handling Conference
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Prague, 6‐9 May 2012
IGHC Ground Handling Conference Role of Regulatory Authorities within Europe and their Influence on Ground Operations Catalin Radu President, European Civil Aviation Conference (ECAC)
IGHC Ground Handling g Conference How Regulators and Airports Support or Hinder Ground Handling Operations David Stewart Head of Airports, IATA
How Regulators and Airports Support or Hinder Ground Handling Operations l Moderator • Dave Stewart, IATA Panelists a e ss • Michel Masson, EASA • Jan Bossenbroek, CAA Netherlands • Thomas Th Brehmer, B h H hti f Airport Hochtief Ai t • Peter Laasner, Swiss International Airlines • Giancarlo Buono, IATA 25th IGHC Ground Handling Conference
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Background g AIRPORTS are a crucial component of the Ground Handling mandate AIRPORTS are the “home” for the airlines’ Gro Ground nd Handling Operations Airports may view Ground Handling as an airline “subsidiary”. 25th IGHC Ground Handling Conference
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Prague, 6‐9 May 2012
Form follows Function The FUNCTION needs to be understood so that the proper FORM is provided. Ground Handling specialists are not included on airport design review p panels. Airport designers are not airside operational experts experts. 25th IGHC Ground Handling Conference
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Prague, 6‐9 May 2012
Issues Lack of understanding of Ground Handling functional requirements Ground Handling requirements are an “after thought . thought”
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Issues Ground Handling requirements are “squeezed” into existing spaces rather than provided with purpose-built spaces
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Issues - Airports Improper design = improper function = cost … and danger
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Prague, 6‐9 May 2012
Issues - Regulators “out of sight – out of mind” Lack of understanding / oversight Varying support for uniform standards
25th IGHC Ground Handling Conference
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Prague, 6‐9 May 2012
TAM - Total Airport Management Evolution of Collaborative Decision Making Possible added response to European Commission concerns
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Ground Handling g References AHM Airport Handling Manual ISAGO IATA Safety Audit for Ground Operations IGOM IATA Ground Operations Manual
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Some Food for Thought! Questions?
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Networking Break in the Exhibition Areas Networking Break in the Exhibition Areas Thank you to our Sponsor
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IGHC Ground Handling g Conference Ground Damage Database (GDDB) as a Key Element of SMS Nancy Rockbrune Assistant Director, Safety Management Systems, IATA
SMS Basics Complex business Safetyy is dependent p on this “System” y working SMS requires organizations to make data-based data based decisions and actions Dependent on the collection and analysis of correct information Must M t understand d t d the th system t as a whole h l and d th the risks i k associated with it p y for safety y risk mitigation g Shift of responsibility 25th IGHC Ground Handling Conference
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Fundamental Shift Reactive to proactive management Prescriptive p to p performance based management g and oversight
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Performance Based Management In context of operation • Domestic / International/ Regional g • Wide-body / Narrow-body • Bulk load / Container load • Cargo C / Pax P / Combi C bi • Risk tolerance of the organization Complexity of the operation An alternative means to prescriptive compliance
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Why? Technology improvements • Vast majority j y of accidents / incidents related to technology / human interface Improvements in the understanding of human factors • Drill into causal factors
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Prague, 6‐9 May 2012
Components of an SMS Safety Policy and Safety Policy and Objectives
Safety Risk Safety Risk Management
Safety Assurance
Safety Promotion
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Challenges
Shift to performance based oversight Reporting p g culture Integration Implementation
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The Need for Data Data (even seemingly benign) is critical • Identifying y g issues • Determine the effectiveness of any mitigation actions • Demonstrating effectiveness of the program as a whole Data D t driven di d decisions i i Not only improves safety / performance but also makes for g as a whole a more efficient organization
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Senior Management Commitment A vital component is an acknowledgement from senior level management stressing a commitment to incident / h hazard d reporting ti iin d day-to-day t d operations ti Way to achieve corporate buy-in amongst all employees directly responsible for the operation and supports an effective safety reporting culture
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Effective Safety Reporting System An effective safety reporting system permits all employees to report incidents / hazards Contains valuable data An effective safety reporting system • Does not provide full immunity from acts resulting from willful and/or gross negligence and illegal acts • Does provide clear descriptions of acceptable and non-acceptable t bl behavior b h i and d th their i consequences • Does provide the environment that encourages free p g reporting 25th IGHC Ground Handling Conference
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Types of Data Reactive ~ wait for incidents to happen and try to understand whyy Proactive ~ analyze near misses, identified risks to mitigate before they turn into an accident / incident Predictive ~ mature system which conducts predictive analytics (statistical modeling) to identify and mitigate risks
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Confidential Reporting Confidential reporting can be used for the following safety concerns: • Unsafe behaviors • Inadvertent errors and mistakes • Near miss occurrences (incidents that did not occur but could have easily resulted in a serious event) • Inadvertent errors or violations of aircraft handling or servicing systems • Procedures or processes that could be improved
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Data Collection Process
Identify hazards Report on hazards and occurrences Collect and risk assess reported hazards Trend and analyze information Identify mitigation action Monitor for effectiveness g for continuous improvement p Review and monitoring
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GDDB ~ Purpose Facilitate data driven decisions to effectively improve performance Gather and analyze global data with Industry partnership • Provide information not otherwise possible • Identify trends and contributing factors allowing for the development and assessment of effective mitigation actions • Establish a baseline of global ground damage performance in which future comparisons can be made
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GDDB ~ Use of Data Conduct statistical analysis on clean defensible data • Distribution of q quarterly y reports p • Communicate findings to applicable WGs and TFs • Measure mitigations to determine efficacy Identify root causes and drive changes that have measureable success g ability y for p participants p Benchmarking
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GDDB ~ Challenge Data Quality • Anyy airline or g ground service p provider is encouraged g to participate in the program • Variance in the data received • Data integrity the utmost of importance • Confidence in analysis and any decisions derived form it is equal to the confidence in the data itself
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GDDB ~ Solution Action Workout • Identifyy data to be consistentlyy reported p amongst g ALL members - Includes definitions / assumptions - Minimize Minimi e data variance ariance • Identify means in which data and analysis will feed ground operations g p working gg groups p and vice versa
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GDDB ~ Solution…cont Solution cont’d d Action Workout Conclusion • Documented guidelines for submitting data to IATA GDDB • Forwarded to all existing and potential members for Q1 2012 data submission • Being incorporated into GSIC • Once live, will allow participants to create own de-identified reports / graphs on any combination of fields
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GDDB ~ Definition “Any occurrence / event associated with ground operations that results in aircraft damage” In Scope
Out of Scope
•
• • • •
• • • • •
While parked at Gate / Stand or other parked area During Marshaling or using Stand Guidance During Deicing While being Towed Near Miss Slide Deployments
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FOD Wildlife Damage Lightning Strikes Environmental
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GDDB ~ Field Categories Mandatory • • • • • • • • • •
Incident details Location details Aircraft details Ramp conditions Phase of operation ~ definitions included Activities Type of damage Damage to aircraft Ground equipment Severity y ~ definitions included
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GDDB ~ Field Categories Optional • Causal factors • Corrective actions • Free text
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GDDB ~ Field Categories Future consideration • Cost • Aircraft damage by Maintenance in hangar • Interior cabin damage • In-flight I fli ht d damage
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AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
AHM
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AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
• HOW? • Procedures • Job carts
AHM
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IGOM
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AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts
IGOM
ISAGO • IS IT DONE? • Audit
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AHM / IGOM / ISAGO / GDDB CIRCLE
ISAGO
GDDB • WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference
• IS IT DONE? • Audit
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Prague, 6‐9 May 2012
AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
• HOW? • Procedures • Job carts
AHM
IGOM
GDDB
ISAGO
• WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference
• IS IT DONE? • Audit
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GDDB Process Flow
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GDDB ~ End Result Baseline of Industry ground damage performance that has the confidence of Industry Quality ground damage database that can be utilized for various analyses y Tangible benefits that are quantified
Significant reduction in ground damage incidents 25th IGHC Ground Handling Conference
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Thank you
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IGHC Ground Handling g Conference Tomorrow’s ISAGO Monika o a Mejstrikova ejst o a Assistant Director Ground Operations Audits, IATA
IATA Safety Audit for Ground Operations IATA Safety Audit for Ground Operations More than 460 audits conducted worldwide Global audit pool • 43 airlines • 200 approved ISAGO auditors
142 ISAGO registrations • In 117 airports worldwide • From 100 ground service providers
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Ground Service Providers Ground Service Providers 100 registered providers and counting…
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ISAGO Audits Two-level audits for Ground Service Providers (GSP) Corporate Co po ate Audits ud ts
Station Stat o Audits ud ts Conducted by auditors from Pool Airlines
Who
Conducted by an auditor from an Audit Organization (A.O.) accredited by IATA
When
First audit activity for initial registration
Accomplished after the Corporate Audit for initial Accomplished after the Corporate Audit for initial registration
Cycle
Two‐year audit cycle
Two‐year audit cycle for all stations
Duration
Typically 2 days audit (1 auditor)
Typically 3 days audit (3 auditors – full scope)
Manuals
ISAGO Standards Manual (GOSM) and ISAGO Program Manual (IPM)
Closure
Findings must be addressed and closed within 6 months (initial audit) Renewal audits: findings must be closed prior to expiry date
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ISAGO Standards Manual ISAGO Standards Manual Audit scope Section 1
ORM - H
Organization g and Management g System y ((HQ))
Section 1
ORM - S
Organization and Management System (ST)
Section 1
ORM - HS
Section 2
LOD
Load Control
Section 3
PAX
Passenger Handling
Section 4
BAG
Baggage Handling
Section 5
HDL
Aircraft Handling and Loading
Section 6
AGM
Aircraft Ground Movement
S ti 7 Section
CGM
C Cargo and d Mail M il Handling H dli
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Organization and Management System (Combined HQ+ST)
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ISAGO audit pool ISAGO audit pool N th America North A i 3 -Air Transat -Delta -United /Continental
Europe -Adria -Aegean -Air France -Alitalia -Austrian -BA -BMI -Brussels
15
-Belleair -CSA -KLM -LOT -TAP -TAROM -Turkish
Russia / CIS 5 -Aeroflot -Aerosvit -Air Astana -S7 -UTAir
Middle East / North Africa
Latin America & The Caribbean 3 -COPA -GOL -LAN
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Africa 4 -Air Zimbabwe -Ethiopian -Kenya Airways -South African Airways
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China / North Asia 3 -Air China -Cathay Pacific -China Eastern
7
-Egyptair -Iran Air -Oman Air -Qatar Q t Airways Ai -Royal Air Maroc -Royal Jordanian -Saudi Arabian
Asia Pacific 3 -Air India -Garuda Indonesia -Korean Air
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Regulators and airports Regulators and airports 26 regulatory body supports ISAGO Program ECAC endorsed ISAGO and IGOM in January 2012 39 airports supporting the program including: • • • • •
Seattle S l T Tacoma – Mandate M d Quiport (new airport) – Mandate Montego Bay - Mandate Schiphol – Applicable Means of Compliance Hamburg – Acceptable source for safety measurement
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Regulatory support Regulatory support Europe
North America -FAA -Transport Canada
-CAA UK -CAA NL -CAA BE -CAA LV -DGAC FR -DGAC TR
-HSE (UK) -Ministry of Transport Austria
ECAC
North Asia -CAA Taiwan -CAA Macau -CAD Hong Kong
MENA -CARC Jordan -DGAC Lebanon -DGAC Kuwait -GCAA -Ministry of Transport Oman
Africa Latin America -DGAC Guatemala -DGAC Costa Rica -DGAC Chile -DGAC Peru
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-CAA ET -CAA NG
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Asia A i Pacific P ifi -CAA Singapore
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Airport support Airport support
Europe -AMS -VCE -FINAVIA -CLJ -CPH -FCO -LCA
North America -SEA SEA -YUL -YYC
RUS/CIS -KBP -DME -SVX -Basel Aero
North Asia -HKG -SJW -CTU -PEK
LATAM
In red: Mandates or AMC
-ANU -BBQ -GYE -LIM -ESR ESR -MBJ -BOG -CTG -UIO -PBM PBM -Inter Airports Honduras
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Africa -ACSA ZA
Asia Pacific -MEL -PER PER -ADL -BNE -Australian Airport Association -MLE -BOM
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Data management and analysis Data management and analysis Powerful tool for benchmarking
Data collection from audit reports (de (de-identified identified data) Number of conformities, findings and observations Per report, section, sub-section, region, etc… Data analysis Can be customized by categories (section, (section topics topics, region region, etc etc…)) Can be used for benchmarking purposes Used for auditing entities performance Always de-identified 25th IGHC Ground Handling Conference
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Data management and analysis ISAGO and GSIC
ISAGO audits
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GSIC
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Next steps Next steps
To work on implementation plan following ECAC’s support To address ISAGO auditing resources To continue talks with Airport Council International (ACI) To integrate IGOM into ISAGO/IOSA standards To find synergies with other IATA safety initiatives
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ISAGO auditing resources ISAGO auditing resources Challenge
ISAGO to accept auditing resources from non non-IATA IATA airlines On the condition that the said airline is IOSA registered With an identical and stringent qualification process ISAGO may be offered on a commercial basis Same quality control to be performed
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ISAGO and airports ISAGO and airports Future cooperation
ISAGO at airports To be used for SMS implementation To be used as a reliable source for safety data collection ACI Airside Safety Handbook Harmonization with IGOM/AHM provisions
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ISAGO & IGOM IGOM published in April 2012 as a supplement to AHM AHM/IGOM alignment g • Conduct gap analysis between the two publications • Align publication cycle for AHM Ed.34 and IGOM Ed.2 in 2013
ISAGO Standards cross reference vs. s IGOM requirements req irements GSP/Airline’s GOMs GAP analysis versus IGOM ISAGO to audit against IGOM after AHM/IGOM alignment
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ISAGO Risk Based approach pp
SMS implementation by airlines Risk assessment of station network Reduction of audits Efficient allocation of audit resources Not enough data available
Reporting GD data to IATA GDDB - mandatory mandator 25th IGHC Ground Handling Conference
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AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
• HOW? • Procedures • Job carts
AHM
IGOM
GDDB
ISAGO
• WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference
• IS IT DONE? • Audit
64
Prague, 6‐9 May 2012
ISAGO & Circle of Excellence (CoE) ( ) Simplification and harmonization of audit programs Identification of synergies between audit programs Application of industry best practises to all audit programs Id Identification tifi ti off different diff t type t off benefits b fit related l t d to t airlines i li and GSPs
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IGHC Ground Handling Conference Presentation of ISAGO Certificate
IGHC Ground Handling g Conference How to Use your Risk Profile to your Advantage Ca o e O Carole Olson so Gates, JJ.D. Director, Risk Management & Insurance, IATA
Risk Profile Risk Profile Ground ops industry needs to improve risk profile in order to reduce losses
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Risk Profile Risk Profile Improving the risk profile is done by analyzing relevant data,, making g improvements, p , and measuring g performance
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Risk Profile Risk Profile Data input and output must be standardized globally in order to p produce meaningful g results
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Internal Company Data
Internal Company Interviews & Workshops
Proprietary External Data
External Data
Define Success and the appropriate Ri k E l ti Risk Evaluation Criteria
Identify the Most Critical Risks
Understand the Understand the Understand the consequences of consequences of Consequences of each Critical Risk each Critical Risk each Critical Risk each Critical Risk
Identify common Consequences among the Critical Risks
Understand what Understand what Understand what drives each drives each DrivesRisk each Critical Critical Risk Critical Risk Critical Risk
Identify common Drivers among the Critical Risks
Identify the Critical Questions Q that must be answered using External Data
Quantify each risk’s Adverse Impact Quantify each risk’s Likelihood of Likelihood of Occurrence
Compute & Net the Inter‐‐dependencies Inter
Apply Scenario Analyses Scenario Analyses
Lay out The O ti Options for Options f the Risk Manage‐ ment Strategy
Quantification 25th IGHC Ground Handling Conference
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The key to quantification is External Data Gathering which often requires data from outside the company Proprietary External Data
Identify specific Risk Transfer Risk Transfer Solutions
Quantify each risk’s Adverse Impact Quantify each risk’s Lik lih d f Likelihood of Occurrence
Compute & Neet the Inter‐‐dependeencies Inter
Apply Scenario Analyses Scenario Analyses
Lay out The Options for Options i f the Risk Manage‐ ment Strategy
Establish the Business Case for Insurance Initial Riskk Manage‐ ment Strategy
Redesign Risk Processes
Final Risk Management Strategy
Establish a ROI ROI Evaluation Structure
Detailed & & Integrated Risk Strategy
Detail the Plan
Compute Shareholder Value Shareholder Value impact 25th IGHC Ground Handling Conference
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Risk Profile Risk Profile Airlines and GSPs who demonstrate that their risk profile has improved p will have fewer accidents / incidents / injuries
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Summary
Industry wide risk exposure analysis and reporting tool Standardizes the way in which data is gathered and reported Enables global reporting and modelling Assists Airlines &Ground Service Providers (GSPs) in better managing their risks Supports safety, safety security and efficiency of daily operations Additional benefits: • Reduction in operational accidents and incidents • Improved p information for strategic g p planning g • Improved operational efficiencies • Reduction in insurance premiums http://www.iata.org/ps/publications/Pages/IRMGM.aspx 25th IGHC Ground Handling Conference
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IGHC Ground Handling Conference How to Integrate IGOM & GDDB with ISAGO JJoseph h Suidan S id Head of Ground Operations, IATA
How to Integrate IGOM & GDDB with ISAGO How to Integrate IGOM & GDDB with ISAGO Moderator • Joseph Suidan, IATA Panelists P li • Michael Ehl, Seattle – Tacoma International Airports • David Anderson, British Airways • Michel Gorog, Air France • William Carlyon, Boeing Commercial Airplanes • Eva a Vanallemeersch, a a e ee sc , Aviapartner apa t e • Nancy Rockbrune, IATA • Monika Mejstrikova, IATA • Salih Samim Aydin, Aydin Celebi Aviation Holding 25th IGHC Ground Handling Conference
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Discussion Highlights Discussion Highlights Panel discussion on previous presentations: • Ground Damage Database (GDDB) as a Key Element of SMS • Tomorrow’s ISAGO • How to use your risk profile to your advantage
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Some Food for Thought! Some Food for Thought! Questions (if any)
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Networking Lunch in the Exhibition Areas Networking Lunch in the Exhibition Areas Thank you to our Sponsor
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Prague, 6‐9 May 2012
IGHC Ground Handling g Conference IATA Vision on Ground Operations Gue t e Matschnigg Guenther atsc gg Senior Vice President, Safety, Operations & Infrastructure, IATA
IATA Vision IATA Vision Increase safety in Ground Operations via ISAGO, ISAGO GDDB, GDDB AHM/IGOM, RM initiatives Improve efficiency with global harmonization and regulatory acceptance Can only be achieved by collaboration between airlines and GSPs 25th IGHC Ground Handling Conference
3
Prague, 6‐9 May 2012
IATA Vision IATA Vision How do we accomplish this? Establish a Ground Handling g Council ((GHC)) reporting p g to Operations Committee (OPC) with both airlines and GSPs onboard Develop common objectives and work programs for p implementation 25th IGHC Ground Handling Conference
4
Prague, 6‐9 May 2012
IGHC Ground Handling Conference Role of Regulatory Authorities within Europe and their Influence on Ground Operations Catalin Radu President, European Civil Aviation Conference (ECAC)
IGHC Ground Handling g Conference How Regulators and Airports Support or Hinder Ground Handling Operations David Stewart Head of Airports, IATA
How Regulators and Airports Support or Hinder Ground Handling Operations l Moderator • Dave Stewart, IATA Panelists a e ss • Michel Masson, EASA • Jan Bossenbroek, CAA Netherlands • Thomas Th Brehmer, B h H hti f Airport Hochtief Ai t • Peter Laasner, Swiss International Airlines • Giancarlo Buono, IATA 25th IGHC Ground Handling Conference
7
Prague, 6‐9 May 2012
Background g AIRPORTS are a crucial component of the Ground Handling mandate AIRPORTS are the “home” for the airlines’ Gro Ground nd Handling Operations Airports may view Ground Handling as an airline “subsidiary”. 25th IGHC Ground Handling Conference
8
Prague, 6‐9 May 2012
Form follows Function The FUNCTION needs to be understood so that the proper FORM is provided. Ground Handling specialists are not included on airport design review p panels. Airport designers are not airside operational experts experts. 25th IGHC Ground Handling Conference
9
Prague, 6‐9 May 2012
Issues Lack of understanding of Ground Handling functional requirements Ground Handling requirements are an “after thought . thought”
25th IGHC Ground Handling Conference
10
Prague, 6‐9 May 2012
Issues Ground Handling requirements are “squeezed” into existing spaces rather than provided with purpose-built spaces
25th IGHC Ground Handling Conference
11
Prague, 6‐9 May 2012
Issues - Airports Improper design = improper function = cost … and danger
25th IGHC Ground Handling Conference
12
Prague, 6‐9 May 2012
Issues - Regulators “out of sight – out of mind” Lack of understanding / oversight Varying support for uniform standards
25th IGHC Ground Handling Conference
13
Prague, 6‐9 May 2012
TAM - Total Airport Management Evolution of Collaborative Decision Making Possible added response to European Commission concerns
25th IGHC Ground Handling Conference
14
Prague, 6‐9 May 2012
Ground Handling g References AHM Airport Handling Manual ISAGO IATA Safety Audit for Ground Operations IGOM IATA Ground Operations Manual
25th IGHC Ground Handling Conference
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Some Food for Thought! Questions?
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Prague, 6‐9 May 2012
Networking Break in the Exhibition Areas Networking Break in the Exhibition Areas Thank you to our Sponsor
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Prague, 6‐9 May 2012
IGHC Ground Handling g Conference Ground Damage Database (GDDB) as a Key Element of SMS Nancy Rockbrune Assistant Director, Safety Management Systems, IATA
SMS Basics Complex business Safetyy is dependent p on this “System” y working SMS requires organizations to make data-based data based decisions and actions Dependent on the collection and analysis of correct information Must M t understand d t d the th system t as a whole h l and d th the risks i k associated with it p y for safety y risk mitigation g Shift of responsibility 25th IGHC Ground Handling Conference
19
Prague, 6‐9 May 2012
Fundamental Shift Reactive to proactive management Prescriptive p to p performance based management g and oversight
25th IGHC Ground Handling Conference
20
Prague, 6‐9 May 2012
Performance Based Management In context of operation • Domestic / International/ Regional g • Wide-body / Narrow-body • Bulk load / Container load • Cargo C / Pax P / Combi C bi • Risk tolerance of the organization Complexity of the operation An alternative means to prescriptive compliance
25th IGHC Ground Handling Conference
21
Prague, 6‐9 May 2012
Why? Technology improvements • Vast majority j y of accidents / incidents related to technology / human interface Improvements in the understanding of human factors • Drill into causal factors
25th IGHC Ground Handling Conference
22
Prague, 6‐9 May 2012
Components of an SMS Safety Policy and Safety Policy and Objectives
Safety Risk Safety Risk Management
Safety Assurance
Safety Promotion
25th IGHC Ground Handling Conference
23
Prague, 6‐9 May 2012
Challenges
Shift to performance based oversight Reporting p g culture Integration Implementation
25th IGHC Ground Handling Conference
24
Prague, 6‐9 May 2012
The Need for Data Data (even seemingly benign) is critical • Identifying y g issues • Determine the effectiveness of any mitigation actions • Demonstrating effectiveness of the program as a whole Data D t driven di d decisions i i Not only improves safety / performance but also makes for g as a whole a more efficient organization
25th IGHC Ground Handling Conference
25
Prague, 6‐9 May 2012
Senior Management Commitment A vital component is an acknowledgement from senior level management stressing a commitment to incident / h hazard d reporting ti iin d day-to-day t d operations ti Way to achieve corporate buy-in amongst all employees directly responsible for the operation and supports an effective safety reporting culture
25th IGHC Ground Handling Conference
26
Prague, 6‐9 May 2012
Effective Safety Reporting System An effective safety reporting system permits all employees to report incidents / hazards Contains valuable data An effective safety reporting system • Does not provide full immunity from acts resulting from willful and/or gross negligence and illegal acts • Does provide clear descriptions of acceptable and non-acceptable t bl behavior b h i and d th their i consequences • Does provide the environment that encourages free p g reporting 25th IGHC Ground Handling Conference
27
Prague, 6‐9 May 2012
Types of Data Reactive ~ wait for incidents to happen and try to understand whyy Proactive ~ analyze near misses, identified risks to mitigate before they turn into an accident / incident Predictive ~ mature system which conducts predictive analytics (statistical modeling) to identify and mitigate risks
25th IGHC Ground Handling Conference
28
Prague, 6‐9 May 2012
Confidential Reporting Confidential reporting can be used for the following safety concerns: • Unsafe behaviors • Inadvertent errors and mistakes • Near miss occurrences (incidents that did not occur but could have easily resulted in a serious event) • Inadvertent errors or violations of aircraft handling or servicing systems • Procedures or processes that could be improved
25th IGHC Ground Handling Conference
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Data Collection Process
Identify hazards Report on hazards and occurrences Collect and risk assess reported hazards Trend and analyze information Identify mitigation action Monitor for effectiveness g for continuous improvement p Review and monitoring
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GDDB ~ Purpose Facilitate data driven decisions to effectively improve performance Gather and analyze global data with Industry partnership • Provide information not otherwise possible • Identify trends and contributing factors allowing for the development and assessment of effective mitigation actions • Establish a baseline of global ground damage performance in which future comparisons can be made
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GDDB ~ Use of Data Conduct statistical analysis on clean defensible data • Distribution of q quarterly y reports p • Communicate findings to applicable WGs and TFs • Measure mitigations to determine efficacy Identify root causes and drive changes that have measureable success g ability y for p participants p Benchmarking
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GDDB ~ Challenge Data Quality • Anyy airline or g ground service p provider is encouraged g to participate in the program • Variance in the data received • Data integrity the utmost of importance • Confidence in analysis and any decisions derived form it is equal to the confidence in the data itself
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GDDB ~ Solution Action Workout • Identifyy data to be consistentlyy reported p amongst g ALL members - Includes definitions / assumptions - Minimize Minimi e data variance ariance • Identify means in which data and analysis will feed ground operations g p working gg groups p and vice versa
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GDDB ~ Solution…cont Solution cont’d d Action Workout Conclusion • Documented guidelines for submitting data to IATA GDDB • Forwarded to all existing and potential members for Q1 2012 data submission • Being incorporated into GSIC • Once live, will allow participants to create own de-identified reports / graphs on any combination of fields
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GDDB ~ Definition “Any occurrence / event associated with ground operations that results in aircraft damage” In Scope
Out of Scope
•
• • • •
• • • • •
While parked at Gate / Stand or other parked area During Marshaling or using Stand Guidance During Deicing While being Towed Near Miss Slide Deployments
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FOD Wildlife Damage Lightning Strikes Environmental
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GDDB ~ Field Categories Mandatory • • • • • • • • • •
Incident details Location details Aircraft details Ramp conditions Phase of operation ~ definitions included Activities Type of damage Damage to aircraft Ground equipment Severity y ~ definitions included
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GDDB ~ Field Categories Optional • Causal factors • Corrective actions • Free text
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GDDB ~ Field Categories Future consideration • Cost • Aircraft damage by Maintenance in hangar • Interior cabin damage • In-flight I fli ht d damage
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AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
AHM
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AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
• HOW? • Procedures • Job carts
AHM
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IGOM
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AHM / IGOM / ISAGO / GDDB CIRCLE • HOW? • Procedures • Job carts
IGOM
ISAGO • IS IT DONE? • Audit
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AHM / IGOM / ISAGO / GDDB CIRCLE
ISAGO
GDDB • WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference
• IS IT DONE? • Audit
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Prague, 6‐9 May 2012
AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
• HOW? • Procedures • Job carts
AHM
IGOM
GDDB
ISAGO
• WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference
• IS IT DONE? • Audit
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GDDB Process Flow
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GDDB ~ End Result Baseline of Industry ground damage performance that has the confidence of Industry Quality ground damage database that can be utilized for various analyses y Tangible benefits that are quantified
Significant reduction in ground damage incidents 25th IGHC Ground Handling Conference
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Thank you
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IGHC Ground Handling g Conference Tomorrow’s ISAGO Monika o a Mejstrikova ejst o a Assistant Director Ground Operations Audits, IATA
IATA Safety Audit for Ground Operations IATA Safety Audit for Ground Operations More than 460 audits conducted worldwide Global audit pool • 43 airlines • 200 approved ISAGO auditors
142 ISAGO registrations • In 117 airports worldwide • From 100 ground service providers
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Ground Service Providers Ground Service Providers 100 registered providers and counting…
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ISAGO Audits Two-level audits for Ground Service Providers (GSP) Corporate Co po ate Audits ud ts
Station Stat o Audits ud ts Conducted by auditors from Pool Airlines
Who
Conducted by an auditor from an Audit Organization (A.O.) accredited by IATA
When
First audit activity for initial registration
Accomplished after the Corporate Audit for initial Accomplished after the Corporate Audit for initial registration
Cycle
Two‐year audit cycle
Two‐year audit cycle for all stations
Duration
Typically 2 days audit (1 auditor)
Typically 3 days audit (3 auditors – full scope)
Manuals
ISAGO Standards Manual (GOSM) and ISAGO Program Manual (IPM)
Closure
Findings must be addressed and closed within 6 months (initial audit) Renewal audits: findings must be closed prior to expiry date
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ISAGO Standards Manual ISAGO Standards Manual Audit scope Section 1
ORM - H
Organization g and Management g System y ((HQ))
Section 1
ORM - S
Organization and Management System (ST)
Section 1
ORM - HS
Section 2
LOD
Load Control
Section 3
PAX
Passenger Handling
Section 4
BAG
Baggage Handling
Section 5
HDL
Aircraft Handling and Loading
Section 6
AGM
Aircraft Ground Movement
S ti 7 Section
CGM
C Cargo and d Mail M il Handling H dli
25th IGHC Ground Handling Conference
Organization and Management System (Combined HQ+ST)
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ISAGO audit pool ISAGO audit pool N th America North A i 3 -Air Transat -Delta -United /Continental
Europe -Adria -Aegean -Air France -Alitalia -Austrian -BA -BMI -Brussels
15
-Belleair -CSA -KLM -LOT -TAP -TAROM -Turkish
Russia / CIS 5 -Aeroflot -Aerosvit -Air Astana -S7 -UTAir
Middle East / North Africa
Latin America & The Caribbean 3 -COPA -GOL -LAN
25th IGHC Ground Handling Conference
Africa 4 -Air Zimbabwe -Ethiopian -Kenya Airways -South African Airways
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China / North Asia 3 -Air China -Cathay Pacific -China Eastern
7
-Egyptair -Iran Air -Oman Air -Qatar Q t Airways Ai -Royal Air Maroc -Royal Jordanian -Saudi Arabian
Asia Pacific 3 -Air India -Garuda Indonesia -Korean Air
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Regulators and airports Regulators and airports 26 regulatory body supports ISAGO Program ECAC endorsed ISAGO and IGOM in January 2012 39 airports supporting the program including: • • • • •
Seattle S l T Tacoma – Mandate M d Quiport (new airport) – Mandate Montego Bay - Mandate Schiphol – Applicable Means of Compliance Hamburg – Acceptable source for safety measurement
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Regulatory support Regulatory support Europe
North America -FAA -Transport Canada
-CAA UK -CAA NL -CAA BE -CAA LV -DGAC FR -DGAC TR
-HSE (UK) -Ministry of Transport Austria
ECAC
North Asia -CAA Taiwan -CAA Macau -CAD Hong Kong
MENA -CARC Jordan -DGAC Lebanon -DGAC Kuwait -GCAA -Ministry of Transport Oman
Africa Latin America -DGAC Guatemala -DGAC Costa Rica -DGAC Chile -DGAC Peru
25th IGHC Ground Handling Conference
-CAA ET -CAA NG
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Asia A i Pacific P ifi -CAA Singapore
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Airport support Airport support
Europe -AMS -VCE -FINAVIA -CLJ -CPH -FCO -LCA
North America -SEA SEA -YUL -YYC
RUS/CIS -KBP -DME -SVX -Basel Aero
North Asia -HKG -SJW -CTU -PEK
LATAM
In red: Mandates or AMC
-ANU -BBQ -GYE -LIM -ESR ESR -MBJ -BOG -CTG -UIO -PBM PBM -Inter Airports Honduras
25th IGHC Ground Handling Conference
Africa -ACSA ZA
Asia Pacific -MEL -PER PER -ADL -BNE -Australian Airport Association -MLE -BOM
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Data management and analysis Data management and analysis Powerful tool for benchmarking
Data collection from audit reports (de (de-identified identified data) Number of conformities, findings and observations Per report, section, sub-section, region, etc… Data analysis Can be customized by categories (section, (section topics topics, region region, etc etc…)) Can be used for benchmarking purposes Used for auditing entities performance Always de-identified 25th IGHC Ground Handling Conference
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Data management and analysis ISAGO and GSIC
ISAGO audits
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GSIC
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Next steps Next steps
To work on implementation plan following ECAC’s support To address ISAGO auditing resources To continue talks with Airport Council International (ACI) To integrate IGOM into ISAGO/IOSA standards To find synergies with other IATA safety initiatives
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ISAGO auditing resources ISAGO auditing resources Challenge
ISAGO to accept auditing resources from non non-IATA IATA airlines On the condition that the said airline is IOSA registered With an identical and stringent qualification process ISAGO may be offered on a commercial basis Same quality control to be performed
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ISAGO and airports ISAGO and airports Future cooperation
ISAGO at airports To be used for SMS implementation To be used as a reliable source for safety data collection ACI Airside Safety Handbook Harmonization with IGOM/AHM provisions
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ISAGO & IGOM IGOM published in April 2012 as a supplement to AHM AHM/IGOM alignment g • Conduct gap analysis between the two publications • Align publication cycle for AHM Ed.34 and IGOM Ed.2 in 2013
ISAGO Standards cross reference vs. s IGOM requirements req irements GSP/Airline’s GOMs GAP analysis versus IGOM ISAGO to audit against IGOM after AHM/IGOM alignment
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ISAGO Risk Based approach pp
SMS implementation by airlines Risk assessment of station network Reduction of audits Efficient allocation of audit resources Not enough data available
Reporting GD data to IATA GDDB - mandatory mandator 25th IGHC Ground Handling Conference
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Prague, 6‐9 May 2012
AHM / IGOM / ISAGO / GDDB CIRCLE • WHAT? • Standards • Polices
• HOW? • Procedures • Job carts
AHM
IGOM
GDDB
ISAGO
• WHAT IS PROBLEM? Data analysis • Data analysis • Feedback 25th IGHC Ground Handling Conference
• IS IT DONE? • Audit
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ISAGO & Circle of Excellence (CoE) ( ) Simplification and harmonization of audit programs Identification of synergies between audit programs Application of industry best practises to all audit programs Id Identification tifi ti off different diff t type t off benefits b fit related l t d to t airlines i li and GSPs
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IGHC Ground Handling Conference Presentation of ISAGO Certificate
IGHC Ground Handling g Conference How to Use your Risk Profile to your Advantage Ca o e O Carole Olson so Gates, JJ.D. Director, Risk Management & Insurance, IATA
Risk Profile Risk Profile Ground ops industry needs to improve risk profile in order to reduce losses
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Risk Profile Risk Profile Improving the risk profile is done by analyzing relevant data,, making g improvements, p , and measuring g performance
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Risk Profile Risk Profile Data input and output must be standardized globally in order to p produce meaningful g results
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Internal Company Data
Internal Company Interviews & Workshops
Proprietary External Data
External Data
Define Success and the appropriate Ri k E l ti Risk Evaluation Criteria
Identify the Most Critical Risks
Understand the Understand the Understand the consequences of consequences of Consequences of each Critical Risk each Critical Risk each Critical Risk each Critical Risk
Identify common Consequences among the Critical Risks
Understand what Understand what Understand what drives each drives each DrivesRisk each Critical Critical Risk Critical Risk Critical Risk
Identify common Drivers among the Critical Risks
Identify the Critical Questions Q that must be answered using External Data
Quantify each risk’s Adverse Impact Quantify each risk’s Likelihood of Likelihood of Occurrence
Compute & Net the Inter‐‐dependencies Inter
Apply Scenario Analyses Scenario Analyses
Lay out The O ti Options for Options f the Risk Manage‐ ment Strategy
Quantification 25th IGHC Ground Handling Conference
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The key to quantification is External Data Gathering which often requires data from outside the company Proprietary External Data
Identify specific Risk Transfer Risk Transfer Solutions
Quantify each risk’s Adverse Impact Quantify each risk’s Lik lih d f Likelihood of Occurrence
Compute & Neet the Inter‐‐dependeencies Inter
Apply Scenario Analyses Scenario Analyses
Lay out The Options for Options i f the Risk Manage‐ ment Strategy
Establish the Business Case for Insurance Initial Riskk Manage‐ ment Strategy
Redesign Risk Processes
Final Risk Management Strategy
Establish a ROI ROI Evaluation Structure
Detailed & & Integrated Risk Strategy
Detail the Plan
Compute Shareholder Value Shareholder Value impact 25th IGHC Ground Handling Conference
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Risk Profile Risk Profile Airlines and GSPs who demonstrate that their risk profile has improved p will have fewer accidents / incidents / injuries
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Summary
Industry wide risk exposure analysis and reporting tool Standardizes the way in which data is gathered and reported Enables global reporting and modelling Assists Airlines &Ground Service Providers (GSPs) in better managing their risks Supports safety, safety security and efficiency of daily operations Additional benefits: • Reduction in operational accidents and incidents • Improved p information for strategic g p planning g • Improved operational efficiencies • Reduction in insurance premiums http://www.iata.org/ps/publications/Pages/IRMGM.aspx 25th IGHC Ground Handling Conference
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IGHC Ground Handling Conference How to Integrate IGOM & GDDB with ISAGO JJoseph h Suidan S id Head of Ground Operations, IATA
How to Integrate IGOM & GDDB with ISAGO How to Integrate IGOM & GDDB with ISAGO Moderator • Joseph Suidan, IATA Panelists P li • Michael Ehl, Seattle – Tacoma International Airports • David Anderson, British Airways • Michel Gorog, Air France • William Carlyon, Boeing Commercial Airplanes • Eva a Vanallemeersch, a a e ee sc , Aviapartner apa t e • Nancy Rockbrune, IATA • Monika Mejstrikova, IATA • Salih Samim Aydin, Aydin Celebi Aviation Holding 25th IGHC Ground Handling Conference
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Discussion Highlights Discussion Highlights Panel discussion on previous presentations: • Ground Damage Database (GDDB) as a Key Element of SMS • Tomorrow’s ISAGO • How to use your risk profile to your advantage
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Some Food for Thought! Some Food for Thought! Questions (if any)
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Networking Lunch in the Exhibition Areas Networking Lunch in the Exhibition Areas Thank you to our Sponsor
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