Safe 4 Scrum Master Exam Study Guide (4.6)

Table of Contents Welcome to Role-Based Learning .............................................................. 3 About This Study Guide .............................................................................. 3 Thank You - Subject Matter Experts ........................................................... 3 Preparing for the Exam ............................................................................... 3 Exam Details............................................................................................... 4 Course Attendance ..................................................................................... 4 Certification Role—SAFe 4 Scrum Master .................................................. 4 Key Areas of Competency ........................................................................................ 4 Prerequisite Skills and Knowledge............................................................................ 4 Target Candidate (Qualifying Standard: Five Levels of Competency) ...................... 4

Exam Content Overview, Reading List, and Objectives .............................. 5 Exam Section Numbering and Course Lesson Numbering....................................... 5 Exam Content Percentage ........................................................................................ 5 Exam Reading and Reference List ........................................................................... 6 Exam Objectives ....................................................................................................... 6

Additional Reference Materials ................................................................. 17 Scaled Agile Download Resources ......................................................................... 17 Know the Way: Lean-Agile Leader’s Reading List .................................................. 17 Search the Scaled Agile Framework Site ............................................................... 18

Sample Test ............................................................................................. 18 Practice Test ............................................................................................. 18 Learning Journey: Checklist ...................................................................... 19 Acronyms and Abbreviations .................................................................... 20 Guide Terms of Use .................................................................................. 21

SAFe® 4 Scrum Master Exam Study Guide V4.6 Published 11.2018 ©Scaled Agile, Inc.

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Welcome to Role-Based Learning Scaled Agile, Inc.’s role-based offerings focus on the skills, knowledge, and experience required to successfully perform the job. As part of your Scaled Agile Framework® (SAFe®) learning journey, we encourage you to attend training, read recommended books and articles, take advantage of videos and enablement, gain real-world experience in the role, and then take the exam.

About This Study Guide This study guide is designed to provide relevant and content-specific exam information, such as the certification role description and skill level, exam objectives, and a comprehensive reading list as defined by our subject matter experts (SMEs). Reviewing this study guide does not guarantee success on the exam, but it will provide guidance on your journey to become certified in SAFe. The exam section numbers may not specifically map to the course lesson numbers because the course content may evolve to support an ongoing learner-centric instructional approach. Please review the “Exam Section Numbering and Course Lesson Numbering” section for more information.

Thank You - Subject Matter Experts This exam and related study materials are made possible by a very dedicated group of global SAFe subject matter experts. Scaled Agile thanks these individuals for their hard work, focus, and willingness to dedicate many hours to the success of this project. Elba Rodriguez Jim Brisson Ram Kompella Shane Harrison Steve Martinez

Preparing for the Exam Congratulations on taking the first step toward becoming part of a growing community of Certified SAFe® professionals! Preparation  Course Attendance

Required/Recommended Required

 Exam Study Guide

Recommended

 Sample Test

Recommended

 Practice Test

Recommended

 Exam

Required

SAFe® 4 Scrum Master Exam Study Guide V4.6 Published 11.2018 ©Scaled Agile, Inc.

Access Classroom Training: SAFe Scrum Master Learning Plan in the SAFe Community Platform On Scaled Agile Website: SAFe Scrum Master Learning Plan in the SAFe Community Platform Learning Plan in the SAFe Community Platform Page 3

Exam Details Information, such as the number of questions, time on exam, and exam format, can be found under “Exam Details” on the Exam and Certification Summary web page.

Course Attendance The first step toward becoming a Certified SAFe® professional is to attend the SAFe Scrum Master course. Course attendance is required (all days), and completion provides access to the exam, which is part of the SAFe Learning Plan. A complete list of courses, including dates and locations, is on the Scaled Agile website. Note: Attending the class does not guarantee passing the exam. Please take the time to review the materials covered in this study guide.

Certification Role—SAFe 4 Scrum Master A SAFe 4 Scrum Master (SSM) is a SAFe Scrum Master professional responsible for integrating Scrum practices into an organization. Key Areas of Competency • Using Scrum and Kanban to facilitate team events • Supporting program execution • Coaching Agile teams Prerequisite Skills and Knowledge • Experience working in a Lean-Agile environment Target Candidate (Qualifying Standard: Five Levels of Competency) This job role is defined as part of the Job Task Analysis (JTA) and is based on a standardized five levels of competency. Candidates who pass this exam have met this qualifying standard and can demonstrate knowledge or perform skills at the level designated below: 1 - [Beginner] Minimal knowledge or experience 2 - [Novice] Some knowledge or experience with assistance 3 - [Proficient] Capable of performing tasks with some assistance << SAFe 4 Scrum Master 4 - [Advanced] Fully competent in performing tasks with little assistance 5 - [Expert] Content developer or contributor with no assistance

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Exam Content Overview, Reading List, and Objectives The first step in developing a role-based curriculum is to conduct a JTA workshop, where a group of SMEs work together to define the tasks, skills, and knowledge related to a specific job role. The JTA creates the foundation for the exam objectives and competency standard, which serves as the basis for the exam. The output of the JTA includes key areas of competency, prerequisite skills and knowledge, the candidate qualifying standard, and a comprehensive list of objectives and tasks related to the job role. Scaled Agile SMEs use these objectives to develop exam questions. It is recommended you review these objectives and ask yourself: Do I know how to complete the tasks in the objective? Am I familiar with the terms and concepts? Do I know the outcome of NOT performing the tasks correctly (anti-patterns)? Exam Section Numbering and Course Lesson Numbering The exam section numbers may not specifically map to the course lesson numbers because the course content may evolve to support an ongoing learner-centric instructional approach. For example, exam section 1 content may be covered in course lessons 2 and 4. What is important to focus on are the content details of the exam objectives and the course materials and not the section or lesson numbers. The exam objectives and course materials do overlap either at a high level or in some cases with more detail so be sure to review the materials in this study guide as well as additional resources listed in each exam section’s “Reading and Reference List”. Exam Content Percentage The table outlines the approximate percentage of questions from each section that will appear on the exam. Exam Sections

Percent of Items on Exam

SECTION 1: Introducing Scrum in SAFe

13%

SECTION 2: Characterizing the role of the Scrum Master

18%

SECTION 3: Experiencing PI Planning

18%

SECTION 4: Facilitating Iteration Execution

22%

SECTION 5: Finishing the PI

9%

SECTION 6: Coaching the Agile Team

20%

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Exam Reading and Reference List As part of the exam development process, each exam question is assigned a reference -- where the answer can be found for the question. The references are converted into a reading list and provided at the end of the relevant exam section in this study guide. Be sure to read the linked content and resources contained in the reading list, because there is at least one exam question written to each item. Please remember that the goal of this reading list is not only to provide answers to the exam questions, but also to provide a broader context for learning. Exam Objectives SECTION 1: Introducing Scrum in SAFe 1.1

Examine basic Agile development concepts

1.1.1

Distinguish between Agile and waterfall development

1.1.2

Explain the concept of incremental delivery

1.1.3

Examine the basic principles of the Agile Manifesto

1.1.4

Explain emergent design and intentional architecture in the context of Agile architecture

1.1.5

Outline basic principles of Agile architecture

1.1.6

Describe the Agile Team

1.1.7

Explain how the Scaled Agile Framework drives business results

1.2

Explore Scrum basics

1.2.1

Describe Scrum as a method

1.2.2

Identify the values of Scrum

1.2.3

Outline the five events of Scrum

1.2.4

Identify how Scrum values impact work processes

1.2.5

Explain how incremental value is delivered in an Agile development environment

1.2.6

Explain what comprises the Team Backlog

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1.2.7

Define the team increment using the concept of a slice of consumable value

1.2.8

Summarize the role of the Scrum Master

1.2.9

Describe the purpose of cross-functional Agile teams

1.2.10

Describe the role of the Product Owner (PO)

1.2.11

Outline some of the responsibilities of the Development Team

1.3

Position an Agile Team in a SAFe Enterprise

1.3.1

Analyze the core principles of SAFe

1.3.2

Identify the basic building blocks of SAFe

1.3.3

Describe what comprises the Agile Release Train (ART)

1.3.4

Outline ART roles

1.3.5

Explain the program event types

1.3.6

Describe a Solution Train

1.3.7

Identify solution train roles

1.3.8

Describe how Value Streams are organized as part of portfolios Reading and Reference List for Section 1

At least one exam question is written from each of these resources: • • • • •

SAFe Scrum Master Student Workbook (available only from taking the course): materials and exercises from lesson 1 www.scaledagileframework.com/glossary/#I (Iteration in Glossary) www.scaledagileframework.com/inspect-and-adapt/ www.scaledagileframework.com/iterations/ www.scaledagileframework.com/why-safe/

•

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SECTION 2: Characterizing the Role of the Scrum Master 2.1

Examine the responsibilities of the Scrum Master role

2.1.1

Define the role of the Scrum Master in SAFe

2.1.2

Examine different ways a Scrum Master supports an Agile Team

2.1.3

Describe the role of the Scrum Master in a SAFe enterprise

2.2

Explore the characteristics of an effective Scrum Master

2.2.1

Outline the characteristics of the Scrum Master in SAFe

2.2.2

Define the key responsibilities of an effective Scrum Master

2.2.3

Describe some of the duties of a Scrum Master as a servant leader Reading and Reference List for Section 2

At least one exam question is written from each of these resources: • •

SAFe Scrum Master Student Workbook (available only from taking the course): materials and exercises from lesson 2 www.scaledagileframework.com/scrum-master/

•

SECTION 3: Experiencing PI Planning 3.1

Prepare to experience PI Planning

3.1.1

Describe the basics of the PI planning process

3.1.2

Differentiate between the Program Level calendar and the Team Level calendar

3.1.3

Examine the benefit hypothesis in the context of a Feature

3.1.4

Explain the process for writing a feature

3.1.5

Illustrate mechanisms for implementing features

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3.1.6

Describe the 3Cs (Card, Conversation, Confirmation) of user Story guidelines

3.1.7

Describe acceptance criteria

3.1.8

Identify the functions and advantages of acceptance criteria

3.1.9

Illustrate the format of acceptance criteria

3.1.10 Describe the elements of a good story 3.1.11 Define enabler stories 3.1.12 Identify types of Enablers 3.1.13 Describe what story points represent 3.1.14 Describe reasons for the application of ’estimating poker’ 3.1.15 Examine the purpose of estimation 3.1.16 Interpret the role of the Scrum Master in facilitating estimations 3.2

Create and review draft PI plans

3.2.1

Review the process of PI planning

3.2.2

Identify program roles

3.2.3

Explain reasons for utilizing the normalized estimation technique

3.2.4

Calculate initial velocity

3.2.5

Determine ways to conduct PI planning briefings in the business context and the teams’ scope of work

3.2.6

Explain the importance of alignment in the business context

3.2.7

Explain the process of PI planning

3.2.8

Define what PI Objectives are in the context of the business Vision

3.2.9

Examine the characteristics of stretch objectives

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3.2.10 Identify the components of good objectives using SMART 3.2.11 Describe the planning requirements 3.2.12 Define the process of determining team deliverables 3.2.13 Analyze the components of a program board 3.2.14 Identify the Scrum of Scrum checkpoints 3.2.15 Describe the management review and problem-solving activity 3.3

Finalize plans and establish business value

3.3.1

Discuss different ways of making planning adjustments

3.3.2

Demonstrate how Business Owners assign value to team PI objectives

3.4

Review final plans and commit to a set of PI objectives

3.4.1

Describe some of the items on a final plan review agenda

3.4.2

Describe the process of building the final plan

3.4.3

Describe how to ROAM risks

3.4.4

Examine how an ART manages risks collaboratively

3.4.5

Identify the function of the confidence vote

3.4.6

Describe the process of running a PI planning meeting retrospective

3.5

Facilitate an effective PI planning process

3.5.1

Describe the challenges of facilitating PI planning

3.5.2

Define the role of the Scrum Master in PI planning

Reading and Reference List for Section 3

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At least one exam question is written from each of these resources: • • •

SAFe Scrum Master Student Workbook (available only from taking the course): materials and exercises from lesson 3 www.scaledagileframework.com/pi-planning/ agilemanifesto.org/

•

SECTION 4: Facilitating Iteration Execution 4.1

Experience an Iteration

4.1.1

Describe the role of Iteration Planning

4.1.2

Outline the process of Iteration Execution

4.1.3

Explain the role of Iteration Retrospective

4.2

Plan the iteration

4.2.1

Describe the process of setting up Iteration Goals from a system perspective

4.2.2

Distinguish between iteration and Team Backlog

4.2.3

Examine the steps in the iteration planning flow

4.2.4

Analyze the misuse of velocity as a comparative measurement tool

4.2.5

Determine what is the focus of an iteration and some of the driving factors of the iteration

4.2.6

Analyze the purpose of iteration goals

4.2.7

Interpret the concepts of commitment and adaptability in the context of the iteration

4.2.8

Explain some common approaches for planning the iteration

4.2.9

Review the Scrum Master’s role in iteration planning

4.3

Track the iteration progress

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4.3.1

Define the importance of Daily Stand-up (DSU)

4.3.2

Outline some patterns in the DSU

4.3.3

Describe the process of facilitating the DSU

4.3.4

Describe ways in which the Big Visible Information Radiator (BVIR) facilitates iteration progress tracking

4.3.5

Demonstrate the value of visualizing all work

4.3.6

Describe techniques for improving flow

4.3.7

Outline some of the benefits of the Cumulative Flow Diagram (CFD)

4.3.8

Describe the purpose of CFD

4.3.9

Identify problems in burn-ups and CFDs

4.3.10 Explain the purpose of iteration burn-down charts 4.3.11 Review the purpose of collaboration with other teams 4.3.12 Describe the importance of active participation in the Scrum of Scrums 4.3.13 Distinguish how Scrum of Scrums differs from the ART sync 4.3.14 Identify different kinds of mid-iteration changes and ways to efficiently handle them 4.3.15 Identify the Scrum Master’s role in tracking iteration process 4.4

Refine the backlog

4.4.1

Describe the backlog refinement event

4.4.2

Discuss the importance of sizing in the context of quick estimation of stories

4.5

Facilitate the Iteration Review and System Demo

4.5.1

Outline the process of iteration review

4.5.2

Describe the iteration review guidelines

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4.5.3

Identify different views from the iteration review

4.5.4

Define the importance of a system demo

4.5.5

Describe the meaning of completing a goal for the end of every iteration

4.5.6

Describe the SAFe Definition of Done (DoD)

4.5.7

Analyze the benefits of DoD

4.5.8

Describe Built-In Quality as a function of culture

4.5.9

Examine the components of Architectural Runway

4.5.10 Describe the function of continuous system integration 4.5.11 Identify the role of automated tests 4.5.12 Describe the Scrum Master’s role in the team and system demos 4.5.13 Identify reasons for early planning of building-in quality 4.6

Continuously deploy with DevOps

4.6.1

Discuss the recommended practices for Continuous Deployment (CD)

4.6.2

Describe DevOps

4.6.3

Examine approaches to evaluating efficiency of DevOps

4.6.4

Describe the CALMR approach to DevOps

4.6.5

Discuss DevOps as a cultural shift

4.6.6

Explore the automation of Continuous Delivery Pipeline

4.6.7

Describe the continuous Lean flow of value

4.6.8

Demonstrate the importance of measuring

4.6.9

Explain the purpose of recovery

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4.7

Release on Demand

4.7.1

Distinguish between deployment and release

4.7.2

Explain the process of decoupling release elements from the Solution

4.7.3

List the additional activities in a release

4.7.4

Identify minimum viable improvements on the road to continuous delivery

4.8

Facilitate relentless improvement

4.8.1

Examine the importance of relentless improvement

4.8.2

Provide examples for constraints to the team’s performance

4.8.3

Define the iteration retrospective

4.8.4

List some of the iteration Metrics

4.8.5

Describe the process of team self-assessment

4.8.6

Discuss the importance of the Scrum Master’s checklist

4.8.7

Examine ways to improve existing retrospectives

4.8.8

Outline some common anti-patterns in the improvement process Reading and Reference List for Section 4

At least one exam question is written from each of these resources: • • • • • • • • •

SAFe Scrum Master Student Workbook (available only from taking the course): materials and exercises from lesson 4 www.scaledagileframework.com/devops/ www.scaledagileframework.com/glossary/#D (DevOps in Glossary) www.scaledagileframework.com/inspect-and-adapt/ www.scaledagileframework.com/iteration-planning/ www.scaledagileframework.com/iterations/ www.scaledagileframework.com/release-on-demand/ www.scaledagileframework.com/story/ www.scaledagileframework.com/system-demo/

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SECTION 5: Finishing the PI 5.1

Coach the Innovation and Planning (IP) Iteration

5.1.1

Describe the purpose of innovation in iteration planning

5.1.2

Explain the iteration planning calendar

5.2

Facilitate the Inspect and Adapt (I&A) workshop

5.2.1

Describe the I&A event

5.2.2

Describe what constitutes the PI system demo

5.2.3

Outline the features of the team PI performance report

5.2.4

Identify some of the program performance metrics

5.2.5

Discuss ways of improving quantitative data

5.2.6

Examine circumstances for applying the problem-solving workshop

5.2.7

Describe the Scrum Master’s role in the I&A event Reading and Reference List for Section 5

At least one exam question is written from each of these resources: • • • •

SAFe Scrum Master Student Workbook (available only from taking the course): materials and exercises from lesson 5 www.scaledagileframework.com/innovation-and-planning-iteration/ www.scaledagileframework.com/inspect-and-adapt/ www.scaledagileframework.com/scrum-master/

•

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SECTION 6: Coaching the Agile Team 6.1

Act as a servant leader

6.1.1

Define the concept of servant leadership

6.1.2

Examine behavioral patterns of a servant leader

6.1.3

Describe some of the traits of the Scrum Master as a servant leader

6.1.4

Describe the importance of stages in high-performing teams

6.1.5

Identify the importance of the Scrum Master in transformation between stages

6.1.6

Provide examples for Scrum Master’s daily activities

6.2

Facilitate effective SAFe team events

6.2.1

Examine the role and function of facilitating a meeting

6.2.2

Outline some examples for challenges during meeting facilitation

6.2.3

Explain the process of running successful meetings

6.2.4

Identify different ways of preparing for and running meetings

6.3

Coach the Agile team using powerful questions

6.3.1

Identify the importance of coaching an Agile team

6.3.2

Describe the technique of coaching with powerful questions

6.3.3

Identify characteristics of powerful questions

6.3.4

Examine the importance of powerful questioning

6.4

Guide team collaboration and resolve conflicts

6.4.1

Examine the five dysfunctions of a team

6.4.2

Analyze ways in which SAFe helps teams avoid dysfunctional behavior

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6.4.3

Describe techniques for avoiding ideological or personal conflicts

6.4.4

Identify different approaches to conflict resolution

6.4.5

Describe the importance of working agreements

6.4.6

Identify ways for achieving consensus Reading and Reference List for Section 6

At least one exam question is written from each of these resources: •

•

SAFe Scrum Master Student Workbook (available only from taking the course): materials and exercises from lesson 6 www.scaledagileframework.com/team-level/

Additional Reference Materials Scaled Agile Download Resources The exam covers main ideas and concepts found in these resources on the www.scaledagileframework.com website: • SAFe for Lean Enterprises Configuration (Big Picture) • SAFe Glossary • SAFe Implementation Roadmap • SAFe Self-assessment Worksheets • Case Studies Know the Way: Lean-Agile Leader’s Reading List A recommended reading list is included as part of the course. This content is not necessarily covered on the exam and for your reference only. • SAFe 4.5 Distilled by Richard Knaster and Dean Leffingwell • SAFe 4.5 Reference Guide by Dean Leffingwell • Agile Software Requirements by Dean Leffingwell • Agile Retrospectives by Esther Derby and Diana Larsen • Coaching Agile Teams by Lyssa Adkins • Death by Meeting by Patrick Lencioni • The Principles of Product Development Flow by Donald G. Reinertsen • The Five Dysfunctions of a Team by Patrick Lencioni • The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt • Tribal Unity by Em Campbell-Pretty SAFe® 4 Scrum Master Exam Study Guide V4.6 Published 11.2018 ©Scaled Agile, Inc.

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• •

“The New New Product Development Game” by Hirotaka Takeuchi and Ikujiro Nonaka, Harvard Business Review, January 1986 The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations by Gene Kim, Jez Humble, Patrick Debois, and John Willis

Search the Scaled Agile Framework Site Need help finding a SAFe article? Looking for more details about the latest information in SAFe or one of the SAFe roles? Use the web search option on www.scaledagileframework.com to search the entire site based on your key search terms.

Sample Test The sample test provides examples of the format and type of questions to expect on the exam (these are sample and not the actual exam questions). Performance on the sample test is NOT an indicator of performance on the exam, and it should NOT be considered an assessment tool. The sample test (.pdf) can be found under “Exam Study Materials” on the Exam and Certification Summary web page.

Practice Test The practice test is designed to be predictive of success on the actual exam. It contains the same number of questions as the exam and the same level of difficulty, covers the same content areas (using different questions), and has the same timebox for completion. It is available on the Scaled Agile Community Platform as part of your Learning Plan. The practice test is available at no additional charge, and you can take it as many times as you like; however, it provides the same bank of questions randomized in a different order. Use the practice test score report to focus on areas where you may need improvement. Note that the practice test falls under the candidate agreement policy, and you are not authorized to copy, share, or reproduce it in any way.

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Learning Journey: Checklist    

   

Attend the course. Study based on the course and exam study materials provided. Incorporate your learnings into your real-world experiences. Take the practice test on the SAFe Community Platform. If you pass the practice test, then you may be ready to take the exam. If you do NOT pass the practice test, review how you did by section on the score report. Focus on the areas where you need improvement. You can take the practice test as many times as you like; however, it provides the same bank of questions randomized in a different order. Once you pass the practice test it is considered “completed” and cannot be retaken. Take the actual exam through the SAFe Community Platform. Pass the exam and become a member of the Certified SAFe® professional global community. Share your Certified SAFe® professional digital badge and have your skills recognized worldwide. Continue your learning journey through active participation in your Community of Practice on the SAFe Community Platform.

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Acronyms and Abbreviations ART

Agile Release Train

PO/PM Product Owner/Product Manager

BO

Business Owner

PO

Product Owner

BV

Business Value

LPM

Lean Portfolio Management

BVIR

Big Visual Information Radiator

ROAM

Resolved, Owned, Accepted, Mitigated

CFD

Cumulative Flow Diagram

RR

Risk Reduction

CapEx Capital Expenses

RTE

Release Train Engineer

CI

Continuous Integration

S4T

SAFe® for Teams

CoD

Cost of Delay

SAFe®

Scaled Agile Framework

CoP

Community of Practice

SA

SAFe® Agilest

DoD

Definition of Done

SM

Scrum Master

DSU

Daily Stand-up

SoS

Scrum of Scrums

EA

Enterprise Architect

SP

SAFe® Practitioner

EO

Epic Owner

SPC

SAFe® Program Consultant

FW

Firmware

SW

Software

HW

Hardware

UX

User Experience

I&A

Inspect and Adapt

VS

Value Stream

IP

Innovation and Planning (iteration)

STE

Solution Train Engineer

MBSE

Model-Based Systems Engineering

WIP

Work in Process

NFR

Non-functional Requirements

WSJF

Weighted Shortest Job First

OE

Opportunity Enablement

XP

Extreme Programming

OpEx

Operating Expenses

PDCA

Plan, Do, Check, Adjust

PI

Program Increment

PM

Product Manager

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Guide Terms of Use This study guide is the copyrighted property of Scaled Agile, Inc. You may not resell it or use it in a public setting or to create derivative works. And you may not alter, remove, or add any trademarks or copyright.

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