Teller_training_guide

TELLER TEMENOS EDUCATION CENTRE

Introduction

• Teller Application designed to provide a retail cash operation • Used for posting entries between the tills and Customer or Internal Accounts • Can be linked with signature verification and/or passbook printing • Provides reporting and enquiry tools • The system is integrated with Limits and Accounting

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Vocabulary

• Vault • Accounting Conventions • Negative Cash Positions

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Teller Transactions

• Always double entry • May not need authorisations • Customer functions: – – – – –

Cash Deposit Cash Withdrawal. Foreign Currency Purchases Foreign Currency Sales. Cheque processing.

• Internal functions.

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Teller Role

Head Teller

Teller

Cashier Slide No. 5

Daily Operational Cycle

• Open till • Transfer funds from the Vault • Assorted Customer transaction processing • Transfers • Transfer funds back to the Vault • Close till.

Slide No. 6

Head Cashier Functions

• Sets up Cashiers on the system –

+ TELLER.ID

• Seals and assigns tills • Controls the vault • Monitors Cashier/Teller operations • Monitors till positions

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Workshop 1

• From Teller Menu, in the Model bank

input a transaction to accept cash deposit of US $ 5,000

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Solution

A user should be specifically permitted to perform Teller functions The TELLER application and the TELLER.ID,CLOSE version need to be included on the USER profile

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User profile for a teller

Define on the user’s profile the Applications, Versions & Functions to which the teller is to have access

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User profile for a teller

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Creating a new till position/assign a cashier through Menu

When creating a new till position for the First time, this version will also set the Status to OPEN, therefore it will not be necessary to use the version Teller.Id,Open, on this occasion. This version is also used to Reassign a till to another cashier

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Opening a Till for a Cashier

Click on reopen

It will show the list of closed tills.

Click here to reopen

Slide No. 13

Opening a Till for a Cashier

The till number that is to be opened

The Status has to be Set to OPEN

This version would be used to open till that has been previously created. Slide No. 14

Workshop 2

• Allot a new till for yourself through Head Teller Menu. • Using this till, try to accept cash deposit of US $ 5,000

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Solution

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Solution: Cash deposit

Click to deposit.

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Cashier Functions

• Deposits, withdrawals and transfers to Accounts. • Local currency. • Foreign currency. • Account Enquiries • Currency Rate Enquiries. • Interest Rate Enquiries.

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Workshop 3 •

Accept CASH deposit of GBP 5000 for the credit of USD account value dated tomorrow

•

Collect charges

•

The deposit is in denomination of 50 (80 notes) and 20 (30 notes) and the balance in 10

•

Look at the accounting entries generated

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Solution

INPUT STAGE

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Solution – Accounting entries

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Solution – Accounting entries

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Workshop 4

• Allow cash withdrawal of USD 10000 with yesterday’s value date. • Authorise the transaction, if needed. • Look at the accounting entries generated

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Solution

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Workshop 5

• Allow cash withdrawal of GBP 2000 from a USD account with yesterday’s value date • Look at the exchange rate (mid rate) for GBP. To this rate add a load of 0.05 and allow the withdrawal at this new rate. Authorise the transaction, if needed

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Solution – Exchange rate

Rate to be applied = 1.55 + 0.05 = 1.6

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Solution

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Workshop 6

• Look at your till balance through enquiry. • Make rectifications by transferring money from vault if needed

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Solution: Checking till balance

Click here to know the balance in your till.

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Solution Vault to till transfer by Head cashier

Click here to process cash from vault to till.

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Implementation • Simple approach. • Complex implementation. • Menus and Versions for: – Head Cashier. – Cashier.

• Internal Cash Accounts. • FX Currency Rates. • Printing.

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TELLER.TRANSACTION

• Transaction types performed by a Teller are defined here. • Generates 2 balanced entries for one input. • Provides a link (Field 30.1) with both FT.CHARGE.TYPE and FT.COMMISSION.TYPE • A number of Transactions come with the system, they can be added to

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TELLER.TRANSACTION

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Other Related Files • TELLER.PARAMETER • TELLER.DENOMINATION • CURRENCY • CURRENCY.MARKET • FT.CHARGE.TYPE • FT.COMMISSION.TYPE • DEAL.SLIP.FORMAT Slide No. 34

Enquiries

• TELLER.POSITION – Shows total cash held by one Teller.

• TELLER.OVERALL – Shows total cash held by all Tellers.

• STMT.ENT.TODAY – Shows today’s entries on an Account.

• ACCT.BAL.TODAY – Shows today’s balance on an Account

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ENQ TELLER.OVERALL

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Passbooks

• For Savings Accounts, the system updates the Account and the passbook. • Missing passbook entries will be entered when the book is presented • Related files: – TELLER.PASSBOOK • User definable layouts.

– TELLER.PASSBOOK.UPDATE • Updates passbook with outstanding entries.

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Signatures • For Account or Customer • Established using Image Management module • Visual verification against screen display: e.g • An actual signature can be captured and attached to a Customer or Account record.

j.smith

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Summary workshop • Sign On as new User. • Transfer money from Vault to Till. • Input Cash withdrawal and deposits • Transfer money from Till to Vault. • Close the Till. • Authorise the Till closure. • Review Till balance.

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Solution - Confirming Till position

When the teller undertakes a transaction for the first time GLOBUS will request the teller to confirm the till number assigned to them by the Head Teller. Thereafter new transaction references will be selected by using F3 key

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Solution - Transfer from the Vault to a Till (1)

The denomination of notes transferred From the vault can be recorded in the multivalue field sets 44. Note that once the transfer/transaction has been input the teller’s till position is updated

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Solution - Transfer from the Vault to a Till (2)

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Solution A local currency cash withdrawal

Slide No. 43

Solution A foreign currency cash deposit

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Solution Transfer from a till to a vault

To close a till the teller may transfer the full balance of the till to the vault as in this example Or a nominal sum may be retained in the till overnight.

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Solution Transfer from a till to a vault

According the transactions recorded within GLOBUS the till should hold £50,450. However the teller only has £50250 to transfer back to the vault. In this example the teller’s till is “short” By £200.

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Solution Closing the till as the cashier GLOBUS records the till Shortage as an override. When the closure is authorised by the Head Teller (see next page) the entry to the internal account, shorts in till, to balance the till, will be raised automatically .

Click here to close till.

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Solution Authorising closure as Head Cashier

The Head Teller will confirm the balances in the till before authorising the closure of the till.

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Solution Reviewing till status & balances

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Summary

You should now understand how GLOBUS manages:• Teller Transactions. • Daily Operational Cycle. • GLOBUS related Files.

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