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CAR Report Number:
Classification A
Corrective Action Report (CAR)
B
C
Date Opened:
Corrective Action Type: Internal - Continual Improvement
Customer Concern / Complaint
Nonconforming Product or Service Delivery or Logistics Concern Other: RMA#: CSI Containment Required:
Customer Name:
Quality Maintenance / Plant Engineering Process / ManufacturingMaterials / Delivery Tooling / Design / Product Engineering
Location: Report #: Example: PR&R, DMR, SMR, QN, SMRR, etc. Date Reported:
CSII
Health & Safety Ergonomics Environmental
Reported By:
Chemical Release Report No.:
Repeat Nonconformance
Medical Aids Report No.:
Supplier Concern / Complaint
Lost Time Report No.:
Nonconforming Product or Service Delivery or Logistics Concern Other: CSI Containment Required: Repeat Nonconformance
Preventive Action
Supplier Name: Location:
Other:
PCN Number:
CSII
Audit Concern
TS-16949 ISO-14001 HS&E Materials Human Resources
External Opportunity for Improvement Internal Associated Clause or Element Number: Minor Nonconformance Major Nonconformance Auditor(s): Repeat Nonconformance Auditee(s): Target Closure Date: Other:
(Insert photo or sketch here)
Problem or Concern Reported:
Plant / Location:
Group:
Part Number(s):
Vehicle Program:
CAR Champion:
Champion's Title:
Process Owner:
Process Owner's Title:
A CAR Project Location: Date CAR Initiated:
0
Initial CAR Project Response Date:
Business Unit PPS:
CAR Project Team Members: Establish a small group of people (5-6 maximum) with the process/product knowledge, allocate time, authority, and skill in the required disciplines to solve the concern or problem and implement corrective actions.
Name:
Title:
1 2 3 4 5 6
External Contacts: 1. Name:
Title:
Tel.:
Email:
Fax.:
2. Name:
Title:
Company:
Tel.:
Email:
Fax.:
WGW-QUA-F-002 3/20/13
Company:
Page #1
Corrective Action Report
CAR Report No.:
Interim Containment Action Plan
#REF!
*WGW-QUA-F-050 Action Plan may be used as an alternative tool
Interim Containment Action(s):*
Owner:
Description of Communication Plan
Date Implemented
Verified By
Owner
Date Implemented
Description of Exit Criteria:
Review of PFMEA
Review of Inspection Procedure
Review of Control Plan
Review of Error Proofing
Define and implement containment and/or short term corrective actions to isolate the effect of the concern or problem from the Customer until permanent resolution and long term actions have been implemented. Verify the effectiveness of the containment actions. Initial response to the Customer must occur within 24 hours
Page #2 #REF!
Note: "Why Shipped?" Cause & Effect Diagram below -- scroll down
CAUSE & EFFECT DIAGRAM
CAR No.
#REF!
HIGHLIGHT PRINCIPLE CAUSES TO BE ADDRESSED
WHY PRODUCED/WHY DID IT OCCUR? Potential Root Cause(s) that Created Problem MACHINE
METHOD
MATERIAL
PROBLEM STATEMENT (Effect)
CAUSE & EFFECT DIAGRAM
CAR No.
#REF!
HIGHLIGHT PRINCIPLE CAUSES TO BE ADDRESSED
PEOPLE
MEASUREMENT
ENVIRONMENT
CAUSE & EFFECT DIAGRAM
CAR No.
#REF!
HIGHLIGHT PRINCIPLE CAUSES TO BE ADDRESSED
WHY SHIPPED? Potential Cause(s) that Allowed the Problem to Escape MACHINE
METHOD
MATERIAL
PROBLEM STATEMENT (Effect)
0
CAUSE & EFFECT DIAGRAM
CAR No.
#REF!
HIGHLIGHT PRINCIPLE CAUSES TO BE ADDRESSED PEOPLE #REF!
MEASUREMENT
ENVIRONMENT
Page #3
Corrective Action Report Drill Deep - 5 Why Root Cause
CAR Report No.:
#REF!
Problem or Concern Statement: 0
Why did the planning process not predict the severity correctly?
P1 Why?
P2 Why?
P3 Why?
P4 Why?
Prc: Severity Root Cause M1 Why did the manufacturing process not prevent the occurrence?
Why?
M2 Why?
M3 Why?
M4 Why?
Mrc: Occurrence Root Cause Q1 Why did the Quality process not detect the defect to protect the Customer?
Why?
Q2 Why?
Q3 Why?
Q4 Why?
Qrc: Detection Root Cause Page #4 #REF!
Corrective Action Report Drill Deep Worksheet
CAR Report No.:
#REF!
Plant:
0
Group:
0
Customer:
0
Location:
0
Part No.:
0
Program:
0
Implementation of Corrective Action
5 Whys
Corrective Action
Owner
Due Date
PREDICT THE SEVERITY P1
0
P2
0
Predict
P3
0
Planning process informational content in FMEAs and CPs
P4
0
P-RC
0
M1
0
M2
0
M3
0
M4
0
M-RC
0
Q1
0
Q2
0
Protect
Q3
0
Quality process detection & responsiveness
Q4
0
Q-RC
0
Why did the planning process not PREDICT the defect or concern?
Why did the manufacturing process not PREVENT the defect or concern?
Prevent Manufacturing process standardized work and error proofing
Why did the quality process not PROTECT the Customer?
K1 K2 Key findings from this 5-Why analysis?
K3 K4
RC = Root Cause
K5
Page #5
Action Plan For: CAR No.:
#REF!
Revision Date:
Revised By:
Date Reviewed: Date Reviewed: Date Reviewed:
Date Reviewed: Date Reviewed: Date Reviewed:
Issue Identified 25% Action Plan Identified 50% Actions Implemented 75% Success Confirmed 100%
Ongoing Closed Action Needs attention before it becomes critical Overdue/Critical
Current Condition and Expected Outcome: Seq. #
TRACKING OR WHAT IS AFFECTED? REFERENCE NUMBER (see pop up comment)
DATE ISSUED
NONCONFORMANCE
RESPONSIBLE OWNER
ACTION(S) TO BE TAKEN
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 #REF!
TARGET COMPLETION DATE
ACTUAL COMPLETION DATE
COMMENTS
STATUS COMPLETED (%)
Corrective Action Closing CAR Project Verification
#REF!
CAR Report No.:
Documents Updated: PFMEA
Control Plan
Process Flow
N/A
Procedure(s): Work Instruction(s): Form(s): Other: Error Proofing Implemented?
Yes
No
N/A
Is Corrective Action Effective?
Yes
No
N/A
Is Further Action Required?
Yes
No
Been addressed as Lessons Learned?
Yes
No
N/A
Verified By: Title: Date: Verification Steps/Comments:
CAR Project Completion Date: Closed By: MR / Auditor Approval (optional):
Date:
CARs for External Submission CAR sent to Customer Representative:
0
Date completed CAR sent to Customer: CAR Delivered via:
Congratulate the TEAM
Recognize the collective efforts of the team. Page #7 #REF!
8D Response Report Customer/Company:
Woodbridge 8D No.:
Cust/Ext Assigned#:
8D Initiator:
Cust/Comp Location:
Date Open:
Cust/Comp Part #:
Initial Response Date: Target Close Date:
Vehicle / Program:
INTERNAL
or
D1 TEAM MEMBER NAMES/TITLES: Champion:
EXTERNAL
Actual Close Date:
Team Leader: Team Members: D2 PROBLEM STATEMENT/DESCRIPTION (quantify, one defect per 8D)
D3 CHOOSE AND VERIFY INTERIM CONTAINMENT ACTION(S) (ICA):
% Effective
(Consider: customer site/warehouse, in transit, WFC warehouse/on line/lab/hold, etc. Note how product and/or packaging will show containment activity has been completed.)
D4 DEFINE AND VERIFY ROOT CAUSE(S):
Date Implemented
Verified By
% Contribution
EXPOSURE / IMPACT ANALYSIS, ARE SIMILAR PRODUCTS / PROCESSES EXPOSED TO THIS FAILURE MODE OR IMPACTED BY THIS ROOT CAUSE?
Yes:
No:
IF YES, AFFECTED TEAM NOTIFIED:
D5 CHOOSE AND VERIFY PERMANENT CORRECTIVE ACTION(S) (PCA):
% Effective
HAS ERROR PROOFING BEEN IMPLEMENTED THROUGH THESE CAs?
Yes:
No:
IF NO, EXPLANATION OF ERROR PROOFING CONSIDERATION:
D6 IMPLEMENT AND VALIDATE PERMANENT CORRECTIVE ACTION(S) (PCA):
D7 SYSTEM PREVENTION ACTIONS TO PREVENT RECURRENCE: How are you going to ensure it can't happen again?
Mistake Proofing:
Target Date
Actual Date
Target Date
Actual Date
HAS CORRECTIVE ACTION/IMPLEMENTATION BEEN REVIEWED AGAINST DOCUMENTS / PROCESSES?: Check boxes that apply:
Control Plan FMEA Process Flow Map/Proc./Work Instr./Form Preventive/Predictive Maintenance Other: Set-Up Process/Instructions Add to Internal Audit Calibration Tooling/Gaging
D8 TEAM AND INDIVIDUAL RECOGNITION: Recognize the collective efforts of the team.
Internal Auditor's comments to validate this CAR:
Name/Sign: ______________________________________________
Date: ___________________
All initial 8D's and revisions must be sent to appropriate personnel for review prior to sending to the internal/external customer within required timing. WGW-QUA-F-002 3/20/13
#REF!
Note: This PDCA Worksheet may be used in place of and to combine the Interim Containment Actions, Drill Deep Form and Permanent Corrective Actions together. Initiatives (Corrective Actions) for the individual 5 Whys determined for the "P's" (Planning), "M's" (Manufacturing) and "Q's" (Quality) are to be listed on this form as they would have been in the Drill Deep form.
Status / Legend R
- Late
Y G
- Maybe Late - Completed
ACTION PLAN:
Plant:
ROOT CAUSE STATEMENT:
Department:
IMPROVEMENT OPPORTUNITY:
Champion:
BIC INDICATOR AFFECTED:
Date Revised:
PLAN
DO
CHECK Schedule Task Timing
Status
#REF!
CAR #:
PDCA Worksheet
Item
Initiative
Task
Resp.
Date Opened
PDCA ITEMS
Target Date
Reviewed by: Close Date
Date
Base
Total Measured Improvement:
Open PDCA Tasks
Total
Comp.
Percent Completion
Red
Yellow
Green
Not Due
0
0
#DIV/0!
0
0
0
0
#REF!
Who
ACTIONS EFFECTIVE?
MEASUREMENT Projected
Actual
Yes/No
HS&E NON-CONFORMANCE REPORT (NCR) LOCATION:
NCR #
ELEMENT UNDER REVIEW:
Name of location being audited
RISK
AUDIT DATE
Indicate Audit Element under review REFERENCE: Identify Applicable Plant Procedure
MAJOR
MINOR
o
# of Audit subelement
Date Audit performed
AUDITOR:
Person performing audit of the element
AUDITEE:
Person responsible at Plant
NON-CONFORMANCE DESCRIPTION: Auditor to complete this section Identify the objective evidence the auditor observed
AUDIT ELEMENT REQUIREMENT: Auditor to complete this section Identify what is expected
Response due to Auditor by:
Date agreed to by the auditor & auditee to have decided what the corrective action is to be.
ROOT CAUSE ANALYSIS:
To be completed by auditee. List the root causes that led to the Non-Conformance.
CORRECTIVE ACTION:
To be completed by auditee. What steps are to be taken to fix the problem.
Submission Date:
Submitted By:
When corrective action submitted to auditor
Who submitted corrctive action
Implementation Target Date. When corrective action is to be completed
CORRECTIVE ACTION COMPLETED AND IMPLEMENTED SATISFACTORILY Signed for Closure date comments Comments on completness or objective evidence of corrective action go here.
Site Manager: Signed by site manager when corrective action complete
Auditor: Signed by auditor when corrective action complete #REF!
Corrective Action Numbering System CAR Numbering System Requirments - External External Cars shall be numbered using "CAR" plus "Plant Code"-"Calendar Year"-"Sequential Report Number"
Example:
CAR CAR TRO 04 001
TRO - 04 - 001 - abbreviation for "Corrective Action Report" - Woodbridge Plant/Location Code - example "TRO" is Troy - Calendar Year - example 04 is 2004 - Sequential Report Number - example 001 is the first CAR issued in 2004 - 001, 002, 003…etc.
ALERT Numbering System Requirments Note:
Alert numbers shall use the CAR's location code, calendar year and sequential report number. The Alert for the CAR example above would be numbered: TRO-04-001
CAR Numbering System Requirments - Internal Internal CARs shall be numbered using the "Plant Code"-"Department Code"-"Calendar Year"-"Sequential Report Number" Example: TRO-QUA-04-001 Troy - Quality department - 2004 - first CAR report for calendar year.
Woodbridge Plant/Location Codes Plant / Location
Plant Code
Plant Code
Plant / Location
ADD ADL ATL AUB BDF BLN BRD BRP BTM CPV CHT CAM DLR ELP EXS FRL FRM GRA KNS KCS LEO MLB MNC MRV MSS MXC
Addison Adelaide Atlanta Auburn Hills Bedford Blenheim Brodhead Brampton Betim Cacapava Chattanooga Camacari Del Rio El Paso Enerflex Solutions Fairless Hills Fremont Grand Rapids Kansas City Kansas City Sequencing Leon Melbourne Manchester Morval/Kitchener Mississauga Mexico City
PIL RML SBC SLT SLL SPL SAR STP TLB TEX TRO WHB WHM CQL WBN KPL KPS WBS KP3 KP5 KP6
Pilar Romulus Sao Bernardo Saltillo Molded Saltillo Lamination Sao Paulo Sarnia/Corunna St. Peters Tilbury Molded Tilbury Enerflex Troy Whitby Whitmore Lake Woodbridge Corporate Lab Woodbridge North (Kipling) Kipling - Lamination Kipling - Slab Woodbridge South (Kipling) Kipling 093 Kipling 095 Kipling 096
Department or Function Codes Assembly & Sequencing Corporate Lab Corporate R&D Data Management Design Engineering Development Matrix Engineering Finance Human Resources Health, Safety and Environmental Information Technology Plant Lab Legal Logistics Maintenance
ASQ CQL CRD DAT DES DVM ENG FIN HRS HSE ITS LAB LGL LOG MNT
Management Marketing Materials Office Services PECT Process Product Development Production Purchasing Purchasing Engineering Quality Sales/ Account Administration Technical Services Group Tooling
#REF!
MGT MKT MTL OSV PCT PRO PDV PRD PUR PEN QUA SAL TSG TLG