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IT Controls for auditors 19-26 July 2013

Introductory remarks

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

1

Logistics

Training‟s duration: 1 day

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

2

Agenda

Topic

Schedule

Approach and planning

9:30 - 10:30

Working Papers and controls

10:30 - 12:00

Study Case

13:00 - 16:00

Q&A

16:00 -

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

3

GITC Testing Approach

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

4

Planning

 Agenda

 Pbc‟s request

 Planning memo

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

5

IRM involvement

Audit team

Lower Complexity

IRM Audit does and reviews

Financial institutions

Over Higher 1000 hours Complexity Listed companies

IT critical

IRM specialist can be consulted * IRM involvement is agreed at planning ©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

6

Module 1 GITC Overview

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

7

Understanding of IT

 Description of the IT Organization  Main applications used  Information services suppliers and contracts‟ SLAs  IT strategy and IT budget

 IT budget  Example of understanding of IT

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

8

GITC Overview

6

8

Access to program and data

Program changes

General IT Controls

5

3 Program development

Computer operations

4 Control Areas with a total of 22 controls ©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

9

ITGC on a page

Access to programs and data

Information Security policy

Physical access

Configuration of access rules

Access Administration

Identification and authorization

Monitoring

Superusers

Objective: To determine whether adequate controls for access to programs and data have been established to reduce the risk of unauthorised/inappropriate access to the relevant information systems related to financial reporting. Program changes Objective:

Program development Objective:

Computer operations Objective:

Authorization development testing and approval

Migration of the production environment

Configuration changes

Emergency changes

To determine whether adequate controls for program changes have been established to ensure that changes to existing systems/applications are authorised, tested, approved, properly implemented and documented.

Methodology for development

Design, development, testing approval & implementation

Data migration

To determine whether adequate controls for program development have been established to ensure that new systems/applications which are developed or acquired are authorised, tested, approved, properly implemented and documented. Job processing

Backup and recovery procedures

Incident and problem management procedures

To determine whether adequate controls for computer operations have been established to ensure that system/ application processing is appropriately authorized and scheduled and deviations from scheduled processing are identified and resolved. Higher risk area due to the potential impact on automated controls. Higher risk when relevant, consider involving an IRM specialist Lower risk area requiring less focus.

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

10

Access to programs and data Information security policy/ awareness

The Company developed and implemented a formal Information Security Policy addressing the usage and security of the information resources.

Physical access

The physical access to critical IT resources is appropriately controlled.

Configuration of access rules

Users‟ access rights to the financial applications are granted based on user profile templates which have been approved by the Management.

User administration

Users‟ accounts for the network and the financial applications access are created, deleted, modified based on formal requests from business Management.

Identification and authentication

Appropriate password rules are implemented for network and financial applications access.

Users’ access review

A formal review of network and financial applications user accounts and user access rights is regularly performed at the Company.

Super users

The access to powerful user accounts defined for network and for the financial applications is restricted to a small group of personnel to preserve accountability.

Monitoring of super users’ activity

The activities performed by the super users are formally monitored.

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

11

Program changes Authorization, development, testing and approval Initiation

Changes to the financial applications are documented and authorized by the appropriate level of management.

Authorization, development, testing and approval - Testing

Changes to the financial applications are tested, validated and approved prior to being migrated to the production environment.

Authorization, development, testing and approval Environments

The Company uses development and test environments which are separated from the production environment.

Migration to the production environment

Migration of changes to production environment is appropriately controlled.

Configuration changes

System configuration changes are tested, validated and approved prior to migration to live environment.

Emergency changes

The entity implemented appropriate controls in order to ensure that emergency changes are properly handled.

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

12

Program development Methodology for development/ acquisition

New systems (in-house developed or acquired from external suppliers) are properly authorized by the business management.

Design, development, testing, approval and implementation

Adequate tests for the new systems involved in the financial reporting are in place at the Company.

Data migration

Comprehensive conversion procedures have been established and followed in data migration.

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

13

Computer operations

Job processing

Automated jobs, part of SOD procedure, are performed according to previously established schedules and are monitored to ensure successful run results.

Backup and recovery process

The Company developed and implemented a formal backup and restoration procedure.

Access to backup media

The access to backup media is restricted only to designated personnel.

Incident and problem management procedures

A formal incident and problem management procedure is implemented at the Company.

Antivirus protection

Appropriate antivirus protection is implemented at the Company.

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

14

Module 2 GITC Detailed

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

15

Access to programs and data

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

16

Information security policy/ awareness

The Company developed and implemented a formal Information Security Policy addressing the usage and security of the information resources. Computer operations

Test of Design & Implementation

a. Existence of Information Security Policy b. Information Security Policy‟s content is appropriate

• Information Security Policy

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. Information Security Policy accesible to all employees b. Employees sign the Information Security Policy for acknowledgment

• Information Security Policy published • Acknowledgment forms

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

17

Physical access

The physical access to critical IT resources is appropriately controlled. Computer operations

Test of Design & Implementation

a. Existence of a Physical Access Procedure

• Physical Access Procedure

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. List with employees authorized to access critical IT resources b. Visit at the server room to verify that controls are in place • Authorized employees‟ list • Authorized employees‟ list extracted from the control system

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

18

Configuration of access rules Users‟ access rights to the financial applications are granted based on user profile templates which have been approved by the Management. Computer operations

Test of Design & Implementation

a. Existence of user profile template

• Users Profiles

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. Users‟ Profiles implemented in applications b. Profiles approval/ authorization c. Profiles modifications requests • Applications‟ users profiles • Profile modifications requests

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

19

User administration Users‟ accounts for the network and the financial applications access are created, deleted, modified based on formal requests from business management. Computer operations

Test of Design & Implementation

a. Existence of a User Administration Procedure b. Description of the user creation/ modification/ deletion flow based on discussion with responsible persons

• Users Administration Procedure

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. List of employees hired/ that left the organization b. Sample from the list of employees hired/leaved c. User creation/ modification/ deletion forms, emails or ticketing application

• Users creation request example 1 • Users creation request example 2 • Users deletion forms

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

20

Identification and authentication

Appropriate password rules are implemented for network and financial applications access. Computer operations

Test of Design & Implementation

a. Existence of a Password Policy/ Procedure b. Authentication based on username/ password c. Existence of applications‟ passwords rules based on inquire with responsible persons • Password Policy

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. Printscreen with password rules at network level b. Printscreen with password rules at application level

• Password rules at network level • Password rules at application level

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

21

User access review

A formal review of network and financial applications user accounts and user access rights is regularly performed at the Company. Computer operations

Test of Design & Implementation

a. User Review Policy/Procedure (usually included in the User Administration Procedure)

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. Evidence of user review, email, forms, files

b. User review process description

• User Administration Procedure

• User review example

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

22

Super users

The access to powerful user accounts defined for network and for the financial applications is restricted to a small group of personnel to preserve accountability. Computer operations

Test of Design & Implementation

a. Policies/ procedures to access super users accounts b. List of authorized employees to access super users accounts

• Authorized list of super users accounts

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. Printscreen with the members of Domain Admins for networks based on Active Directory b. Printscreen with administrative/ super user accounts for applications • Domain Admins members • Application administrators

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

23

Monitoring of super users activity

The activities performed by the super users are formally monitored. Computer operations

Test of Design & Implementation

a. Policies/ procedures regarding monitoring of super users activity (very rare) b. Process description of the monitoring of super users activity • Log management policy

Test of Operating Effectiveness

Program development

Access programs and data

Program changes

a. Printscreens from monitoring applications such as ArcSight, InTrust or activity logs b. Reports with super users‟ activities • Monitoring of super users activity

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

24

Program changes

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

25

Authorization, development, testing and approval - Initiation

Changes to the financial applications are documented and authorized by the appropriate level of management. Computer operations

Test of Design & Implementation

a. Change management procedure

Test of Operating Effectiveness

Program development

Program changes

Access programs and data

a. List of changes b. Change request approval (sample)

b. Change management process description

• Change management procedure

• Example of change requests

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

26

Authorization, development, testing and approval - Testing

Changes to the financial applications are tested, validated and approved prior to being migrated to the production environment. Computer operations

Test of Design & Implementation

a. Change management procedure b. Testing process description

• Change management procedure

Test of Operating Effectiveness

Program development

Program changes

Access programs and data

a. Test scenarios b. Testing, documentation: can be forms, emails or ticketing applications

•Test scenarios • Example of change

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

27

Authorization, development, testing and approval - Environments

Changes to the financial applications are tested, validated and approved prior to being migrated to the production environment. Computer operations

Test of Design & Implementation

a. Change management procedure b. Description of different environments used (should be separated)

• Change management procedure

Test of Operating Effectiveness

Program development

Program changes

Access programs and data

a. Printscreens with production/ development/ testing environments

• Environments

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

28

Migration to the production environment

Migration of changes to production environment is appropriately controlled. Computer operations

Test of Design & Implementation

a. Change management procedure b. Description of the migration process (not data migration!!)

• Change management procedure

Test of Operating Effectiveness

Program development

Program changes

Access programs and data

a. Approvals/ acceptance before migration in production of the changes selected – forms, emails, ticketing application

• Acceptance forms

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

29

Configuration changes

System configuration changes are tested, validated and approved prior to migration to live environment. Computer operations

Test of Design & Implementation

a. Patch/ updates policies/procedures (rare) b. Description of the patch/ update process

• Patch procedure

Test of Operating Effectiveness

Program development

Program changes

Access programs and data

a. Usually a centralized infrastructure is used for Windows (Windows Server Update Service - WSUS) b. Evidence of testing before deployment in production(rare) • WSUS settings • Updates testing evidence

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

30

Emergency changes

The entity implemented appropriate controls in order to ensure that emergency changes are properly handled. Computer operations

Test of Design & Implementation

a. Emergency changes process is usually included in the Change management procedure b. Description of the emergency changes process

Test of Operating Effectiveness

Program development

Program changes

Access programs and data

a. List of emergency changes during the audited period (very rare) b. Evidence of documentation and approval of emergency changes

• Change management procedure

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

31

Program development

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

32

Methodology for development/ acquisition

New systems (in-house developed or acquired from external suppliers) are properly authorized by the business management. Computer operations

Test of Design & Implementation

a. Development/ acquisition policy/ procedure b. Description of the development/ acquisition process • Development/ acquisition procedure

Test of Operating Effectiveness

Program changes

Program development

Access programs and data

a. In case of new systems implemented, evidence of projects initiation, approvals, project plan, etc

• Approvals of acquisition

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

33

Design, development, testing, approval and implementation

Adequate tests for the new systems involved in the financial reporting are in place at the Company. Computer operations

Test of Design & Implementation

a. Development/ acquisition policy/ procedure b. Description of the development/ acquisition process • Development/ acquisition procedure

Test of Operating Effectiveness

Program changes

Program development

Access programs and data

a. In case of new systems implemented, functional specification, evidence of projects acquisition/ development, testing, migration into production • Functional specifications • Testing • Migration to production

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

34

Data migration

Comprehensive conversion procedures have been established and followed in data migration. Computer operations

Test of Design & Implementation

a. Migration procedures b. Description of the migration process

• Migration plan

Test of Operating Effectiveness

Program changes

Program development

Access programs and data

a. In case of new systems implemented, evidence of the success of data migration, tests, acceptance

• Data migration tests

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

35

Computer operations

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

36

Job processing

The Company developed and implemented formal procedures to ensure accuracy, completeness, and timely processing of system jobs. Program development

Test of Design & Implementation

a. EOD/SOD procedures – used in Banks b. Description of the various system jobs that are executed (data transfers)

Test of Operating Effectiveness

Program changes

Computer operations

Access programs and data

a. Evidence with the success of EOD/SOD procedures for Banks or execution logs for other system jobs b. Evidence of the system jobs monitoring, error management completion • EOD/SOD completion • EOD/SOD approvals • Data transfer

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

37

Backup and recovery process

The Company developed and implemented a formal backup and restoration procedure. Program development

Test of Design & Implementation

a. Backup and recovery policy/procedure b. Description of the backup process in terms of frequency, type

• Backup Policy • Backup Procedure

Test of Operating Effectiveness

Program changes

Computer operations

Access programs and data

a. Printscreens with backup settings b. Execution logs of the backup job c. Evidence of backup restoration testing • Backup settings • Restoration testing reports

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

38

Access to backup media

The access to backup media is restricted only to designated personnel. Program development

Test of Design & Implementation

a. Physical Access Procedure b. Backup media could be on tapes, hard disks, DVDs

• Physical Access Procedure

Test of Operating Effectiveness

Program changes

Computer operations

Access programs and data

a. List with employees authorized to access critical IT resources – including backups b. Visit at the location where the backup are stored • Backup settings

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

39

Incident and problem management procedures

A formal incident and problem management procedure is implemented at the Company. Program development

Test of Design & Implementation

a. Incident and problem management policies/procedures b. Description of the incident and problem management process • Incidents and problem management procedure

Test of Operating Effectiveness

Program changes

Computer operations

Access programs and data

a. List with the incidents/ problems recorded – usually in a ticketing application b. Verify a sample of incidents for the solutions provided

• Printscreen form ticketing application: • Overall view • Sample of incidents

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

40

Antivirus protection

Appropriate antivirus protection is implemented at the Company. Program development

Test of Design & Implementation

a. Antivirus protection policy/procedure b. Description of the antivirus protection implemented

• Incidents and problem management procedure

Test of Operating Effectiveness

Program changes

Computer operations

Access programs and data

a. Sample of workstations to verify the antivirus settings – protection enabled, updated, can not be disabled by users b. Scanning reports c. Settings of antivirus server • Antivirus settings on workstations • Antivirus server settings • Antivirus settings on Windows based servers

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

41

Application level controls considerations

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

42

Application Level Controls

TOD

TOE

Controls are properly designed and implemented?

Controls operated effectively during the audited period?

YES

NO

 Identify controls YES

NO

Identify compensating controls or conclude

Extend sample or conclude

Application Level Controls

IT General Controls

Application controls are manual or automated procedures that typically operate at the process level and apply to the processing of transactions by individual applications.

 Perform walkthrough  Perform test of design and implementation  Perform test of operating effectiveness

In scope applications

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

43

Questions?

©2013 KPMG Romania SRL, a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative("KPMG International"), a Swiss entity. All rights reserved. PDC no.8229.

44

Gheorghe Vlad Manager, Management Consulting KPMG Romania SRL DN1, Sos. Bucuresti - Ploiesti No. 69 – 71, P.O. Box 18 - 191 Bucharest, 013685

© 2013 KPMG Romania S.R.L., a Romanian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in Romania. The KPMG name, logo and „cutting through complexity‟ are registered trademarks or trademarks of KPMG International Cooperative (KPMG International).

[email protected] Mobile Fax

+40 747 333 034 +40 372 377 700

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